Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 20, 2025
I have attached a photo since I couldn’t save it
Incident date: Oct 20, 2025
I am submitting this complaint regarding a safety-related incident involving my 2023 Hyundai Santa Fe on February 14, 2026. While driving, the vehicle suddenly began to overheat, creating an immediate safety hazard. I was close to my home and was able to return there safely, but once parked, I observed coolant leaking from the front of the vehicle. Due to the risk of further overheating or engine... Read more
Incident date: Mar 4, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? FACTORY TRAILER BRAKE CONTROL UNIT. How was your safety or the safety of others put at risk? BRAKE CONTROL INTERMITTENTLY FAIL TO WORK. NOT ABLE TO STOP 15,000 LB TRAILER. WEIGHT PUSHS VEICHLE OUT OF CONTROL. Has the problem been reproduced or confirmed by a dealer or independent service center? N... Read more
Crash
Incident date: Mar 4, 2026
BACK UP CAMERA SAFETY, PARKING LOT'S AND TRAILER HOOK UP FLORIDA WEATHER 40 50 DEGREES IT WORKS, WARMER 60 90 AND IT'S BLUE SCREEN SHOWED TECH AT FORD DEALER COLD MORNING IT WORKS, MONTHS BEFORE THEN THEY SAID REPLACE CAMERA. WHAT CHANGES IN COLD WEATHER? WONT STAY COLD IN FLORIDA BACKUP SENSORS STILL WORK, WOULD BE NICE HAVING IT WORK.
Incident date: Mar 4, 2026
Vehicle: 2014 Toyota Prius v Hybrid Mileage: 79,000 miles The vehicle experienced sudden failure of the brake booster / brake accumulator system. Multiple warning lights appeared including ABS, traction control, and the red brake warning light. Diagnostic code C1391 was retrieved. The brake pedal became soft/spongy and the electric brake pump began cycling frequently. Braking performance felt re... Read more
Incident date: Jul 22, 2025
I own a 2022 Jeep Grand Cherokee that is experiencing unintended automatic braking while driving. The crash detection/forward collision warning system shows a constant warning light on the dashboard. While driving under normal conditions with no obstacles present, the vehicle will suddenly brake on its own. This has occurred multiple times and now happens almost daily. The problem first occurred o... Read more
Incident date: Jul 22, 2025
I own a 2022 Jeep Grand Cherokee that is experiencing unintended automatic braking while driving. The crash detection/forward collision warning system shows a constant warning light on the dashboard. While driving under normal conditions with no obstacles present, the vehicle will suddenly brake on its own. This has occurred multiple times and now happens almost daily. The problem first occurred o... Read more
Incident date: Mar 3, 2026
Component: Faulty coolant control valve causing reduced acceleration and check engine light to come on. Fan is constantly on when reduced acceleration is displayed. Safety: can overheat, reduced acceleration can cause an accident. Problem reproduced: Dealer did check and confirm codes and errors. Dealer confirmed item failed. Coolant control valve needs to be replaced.
Incident date: Mar 2, 2026
This is the 3rd time I have had to address this issue. The ABS system fails, resulting in increased braking distances. The dealership refuses to warranty or recall this dangerous defect, replacing the parts which fail again. Symptoms include increased braking distance, extremely hard pedal, lack of ABS function, lack of traction control, lack of hybrid regen. The entire dash lights up with ind... Read more
Incident date: Mar 3, 2026
Circuit Malfunction- Faulty wiring causing ABS, and EPC damage and defects.
Incident date: Mar 3, 2026
Circuit Malfunction- Faulty wiring causing ABS, and EPC damage and defects.
Incident date: Feb 24, 2026
Moisture in the air has corroded the wiring harness and connections to the Rack and Pinion causing the power steering to freak out and jerk the sheen all over the place and then cut out while driving.
Incident date: Feb 24, 2026
The contact owns a 2018 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the headlight warning light illuminated, and the contact noticed that the passenger's side LED headlight had become inoperable. The vehicle was taken to an independent mechanic, where a headlight assembly replacement was recommended. The vehicle was not yet repaired. The manufacturer was not co... Read more
Incident date: Feb 24, 2026
My 2021 Kia Soul is having the same piston issues leading to engine failure as other previously recalled Kia Soul vehicles but for some reason my VIN is not part of any recall. Now it has been determined there is heavy scoring in my engine and I will need a new engine. My car is only 5 years old and there should be no reason for such major engine damage. My car has stalled on me while driving and... Read more
Incident date: Mar 2, 2026
Every morning when I back out of my driveway the brakes squeel as if the wear pad indicators have reached end of life. I took this to the dealer and they said this is completely normal
Incident date: Mar 2, 2026
My husband and I were driving down the highway when the front part of our sun roof shattered.
Incident date: Feb 26, 2026
The contact owns a 2011 Lincoln MKX. The contact's mother stated that while driving at an undisclosed speed, several unknown warning lights unexpectedly illuminated. The contact's mother noticed a burning odor coming from the vehicle and observed that the power outlets were extremely hot. The contact's mother also experienced additional electrical issues with the alarm sounding unexpectedly, the p... Read more
Incident date: Feb 26, 2026
I brought my 2014 Honda Accord to Honda of Westport (authorized dealer) to complete the active driveshaft safety recall. The dealer informed me the recall COULD NOT be performed unless I first paid $708.31 out of pocket to replace both front ball joints. I was given no choice - pay or leave with the recall unresolved. No vehicle owner should face a financial barrier to completing a federally manda... Read more
Incident date: Mar 16, 2023
I was driving on the highway and the engine shut off but everything else remained on. I drifted to the breakdown lane and turned the car off. It would not start again and the car began acting up by turning lights on and off, telling me to check the tire pressure, and not unlocking the doors. I then saw some very light smoke from the engine compartment. I popped the hood and looked and saw a glow o... Read more
Fire
Incident date: Mar 4, 2026
The contact's son owned a 2016 Jeep Renegade. The contact stated that after his son parked the vehicle in the driveway and turned the vehicle off, the son entered the home and moments later noticed an orange glow coming from outside. The son went outside to investigate and discovered a foot tall flames coming from under the hood of the vehicle. The son attempted to use a fire extinguisher to extin... Read more
Fire
Incident date: Mar 4, 2026
Subject: Safety Concern – Backup Camera Failure Causing Complete Safety System Malfunction (2022 Kia Telluride) I am reporting a safety concern regarding a 2022 Kia Telluride related to the rear backup camera assembly. The backup camera failed due to water infiltration through the camera seal, which entered the camera housing and caused an electrical short. When this occurred, the failure did ... Read more
Incident date: Mar 2, 2026
I purchased this vehicle just over a year ago as a CPO model with only 8,000 miles on it. It now has just over 23,000 miles. In this short time of ownership, it has been back to the dealership 3 separate times for serious EV system issues. The first visit involved a software update intended to correct a 12-volt charging issue that could prevent the vehicle from charging and potentially cause ICCU ... Read more
Incident date: Nov 22, 2024
There is a problem with the purge valve on the ford fusion. Car will not start after pumping gas. You have to step on the gas pedal several times and then the car will turn on. After doing research there seems to be several people with the same problem. The purge valve on the canister is getting stuck letting the fumes come in making the system run with extra fuel that’s escaping.
Incident date: Feb 18, 2026
Odometer Fraud. The contact purchased a 2017 Chevrolet Equinox. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 98,000. The contact found paperwork inside the glove compartment that indicated that the mileage on the Title was 156,300. The contact purchased the Carfax Report and confirmed the mileage. ... Read more
Incident date: Nov 12, 2025
Approximately one to two months ago, the driver-side front door latch on my 2017 Tesla Model X malfunctioned and prevented me from exiting the vehicle through the driver door. I first attempted to open the door using the manual interior door handle (manual mechanical release), but the door did not unlatch. I then attempted to open the door using the electronic door release, but it also failed to ... Read more
Incident date: Nov 12, 2025
The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently distorted. There was no warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, t... Read more
Incident date: Mar 2, 2026
The contact owned a 2024 Lincoln Corsair. The contact stated that while driving 35-40 MPH, the contact noticed that another vehicle driving approximately 60 MPH crashed into the vehicle directly behind the contact's vehicle, and then crashed into the contact's vehicle. The contact's face hit the steering wheel. The contact stated that the seat belt restraint system only engaged after the contact's... Read more
Crash
1 injured
Incident date: Jan 26, 2026
The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted;... Read more
Fire
Incident date: Jan 26, 2026
The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted;... Read more
Fire
Incident date: Feb 28, 2026
Randomly received a “service power steering” message on dash. RAM dealership is saying I need a whole new rack and pinon.
Incident date: Mar 3, 2026
Nov 27, 2024 Manufacturer Recall Number: C4B - NHTSA Recall Number: 24V-896 Recall Status: Recall Incomplete, remedy not yet available from RAM dealer as they say the parts are still not available to remedy this safety recall for my vehicle. How much longer do i have to wait for this to be fixed? It has been 1 year and 3 months now since recall was issued.
Incident date: Jan 3, 2026
The contact 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The dealer was contacted to schedule an appointment; however, the dealer informed the contact that the part to do the recall repair was not yet available because the manufacturer instructed the dealers that the parts should be prioritized for fleet vehicles first... Read more
Incident date: Jan 3, 2026
The contact 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The dealer was contacted to schedule an appointment; however, the dealer informed the contact that the part to do the recall repair was not yet available because the manufacturer instructed the dealers that the parts should be prioritized for fleet vehicles first... Read more
Incident date: Feb 27, 2026
I have been told that I need to replace the ABS module. It is causing my trailer brakes not to work, the ABS is not working, and the Anti-Sway is not working. The dealership told me that the part has been back order for over a year. I do not feel that the vehicle is safe to use and we cannot pull our camping trailer with the vehicle. I cannot find a solution other than to trade in the vehicle, whi... Read more
Incident date: Jan 4, 2026
The contact owns a 2022 Ram 3500. The contact stated that while driving approximately 10-15 MPH, there was an abnormal rattling sound coming from the vehicle. The engine warning light was illuminated. The local dealer was contacted, and it was determined that the grid heater bolt had melted and fallen into the engine. The vehicle was repaired after two months due to the piston being on backorder. ... Read more
Incident date: Aug 5, 2025
Water leaked into the cab from faulty rear window frame and damaged a key electical component. This component is clled RF module and controls the Ignition, locks, remote operations from the fobik. Imobilizing the vehicle, recall covers the Backlite rear window leak but not the damage caused, leaving vehicles stranded and imobilized. The repair by dealer is almost $2000.00.
Incident date: Dec 13, 2024
Some (2017-2018 MY Ram xxx) vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent... Read more
Incident date: Mar 2, 2026
Drivers side visor plastic mount broke while attempting to adjust the visor while driving on the turnpike. Visor was impeding visibility and could not be removed due to the electrical components. Also could not pull over to remove because specialty torx screwdriver required and was well outside of any city or town. Had to extend the visor and prop it against the door as the only means to reduce th... Read more
Incident date: Apr 1, 2024
I received a recall notice (C4B/NHTSA 24V-896) and since the parts weren't available at the time, registered at recalls.mopar.com on 4/1/2025 for notification once the parts become available. It's now almost a year later and I still haven't received a notification about the parts being available. I've also contacted my dealer several times to check with them as well, but they say the parts still a... Read more
Incident date: Mar 2, 2026
There is currently a recall on the trailer braking system in the truck, making it unsafe and unable to be utilized to tow a trailer or anything due to the recall. I have called the manufacturer multiple times as the dealerships have advised me that they are only receiving 1 replacement part per week and have wait lists of 35 plus vehicles. When I spoke with the manufacturer regarding getting the p... Read more
Incident date: Mar 2, 2026
There is currently a recall on the trailer braking system in the truck, making it unsafe and unable to be utilized to tow a trailer or anything due to the recall. I have called the manufacturer multiple times as the dealerships have advised me that they are only receiving 1 replacement part per week and have wait lists of 35 plus vehicles. When I spoke with the manufacturer regarding getting the p... Read more
Incident date: Jan 2, 2025
The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and t... Read more
Incident date: Mar 1, 2026
Incident Description: I am reporting three recurring safety hazards with my 2019 Ram 1500. 1. Intermittent ABS/ESC Error: The vehicle recently displayed an ABS error message on the dashboard. The error cleared itself after the vehicle was power-cycled (shut off and restarted). This intermittent failure of the Anti-lock Braking System and Electronic Stability Control is a severe safety risk, as ... Read more
Incident date: Jan 22, 2026
Engine went out before life of loan was up. Truck has always been serviced at dealer it was purchased from and has 140k highway miles on it. No warning or indicator lights prior to valve breaking and engine going out. Was in for oil change a month prior.
Incident date: Feb 16, 2026
A crack developed in the plastic frame of the rear sliding backlite window, allowing water to enter the vehicle cabin from the rear glass area. Water intrusion has been observed on the rear seating surfaces and interior trim during rain and snow events. The condition has been reproduced multiple times during precipitation and car washes. A dealership inspected the vehicle and performed a sealant ... Read more
Incident date: Feb 16, 2026
A crack developed in the plastic frame of the rear sliding backlite window, allowing water to enter the vehicle cabin from the rear glass area. Water intrusion has been observed on the rear seating surfaces and interior trim during rain and snow events. The condition has been reproduced multiple times during precipitation and car washes. A dealership inspected the vehicle and performed a sealant ... Read more
Incident date: Feb 19, 2026
Stellantis is recalling over 1.2 million 2019-2024 Ram 1500 pickups, including the 2021 model year, due to a software flaw in the ABS module that can disable the Electronic Stability Control (ESC) system My ram vin is not listed, but i am receiving this error.
Incident date: Feb 19, 2026
Stellantis is recalling over 1.2 million 2019-2024 Ram 1500 pickups, including the 2021 model year, due to a software flaw in the ABS module that can disable the Electronic Stability Control (ESC) system My ram vin is not listed, but i am receiving this error.
Incident date: Feb 19, 2026
Stellantis is recalling over 1.2 million 2019-2024 Ram 1500 pickups, including the 2021 model year, due to a software flaw in the ABS module that can disable the Electronic Stability Control (ESC) system My ram vin is not listed, but i am receiving this error.
Incident date: Mar 2, 2026
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more