Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Apr 15, 2026
My 2018 Malibu is stalling, it is covered under Recall N192221960, and the dealer is refusing to properly scan or fix the issue. They did the recall and the car is still doing the same thing but worse.
Incident date: Jun 3, 2026
While driving the vehicle the engine started running rough, check engine light illuminated and it would not accelerate above 40 mph. There are 29,100 miles on the vehicle, it's been serviced on schedule by Mercedes and is owned by me since new. It is especially concerning due to the acceleration topic which could have been catastrophic if I were trying to merge into traffic. Dealer service say... Read more
Incident date: Jun 2, 2026
The vehicle experiences a recurring electronic and sensor failure where critical advanced safety systems completely shut down while driving. The dashboard displays active failures for the Front Collision Detection System, Automatic Headlights, and Lane Keeping Assistance. These sudden defects directly compromise the vehicle's crash avoidance features, nighttime visibility, and lane safety, creatin... Read more
Incident date: Jun 2, 2026
While driving on the freeway, the vehicle’s battery shut down. I received the following text as this happened, so there was no way I could react in a timely manner as to exercise safety and any precautions: “Diagnostic Alert: Low 12V battery detected in your vehicle. To recharge, try and start in a well-ventilated area. If it won't turn on, try to jump start or call 1-888-4-ONSTAR. Text STOP t... Read more
Incident date: Nov 15, 2025
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: Nov 15, 2025
I have a 2019 Honda Pilot Touring with an intermittent fault. At apparently random intervals, I'll get the following faults on start: Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Road Departure Mitigation System Problem Auto High-Beam Problem If I drive the car a couple of miles, there's a 50-50 chance I'll get them the next time the car starts.... Read more
Incident date: Oct 14, 2025
The contact owns a 2016 Honda Pilot. The contact stated that after attempting to use the Push-To-Start to start the vehicle, an abnormal clicking sound was heard and the engine failed to turn over. Several Unknown warning lights illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed with a seized engine that was possibly related to NHTSA Campaign: 23V751000 (Eng... Read more
Incident date: Oct 14, 2025
The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was ... Read more
Incident date: May 30, 2026
My 2018 Honda Odyssey with just under 59,000 miles is showing the following warnings: - ACC - Adaptive Cruise Control Problem - Collision Mitigation System Problem - Auto High-Beam Problem - Road Departure Mitigation System Problem - Lane Keep Assist Problem. Using a code scanner, the ECU reports error U3000-49, which seems related to the Multi-Purpose Camera Unit used for all these functions. G... Read more
Incident date: Mar 1, 2025
My 2018 Honda Odyssey with just under 59,000 miles is showing the following warnings: - ACC - Adaptive Cruise Control Problem - Collision Mitigation System Problem - Auto High-Beam Problem - Road Departure Mitigation System Problem - Lane Keep Assist Problem. Using a code scanner, the ECU reports error U3000-49, which seems related to the Multi-Purpose Camera Unit used for all these functions. G... Read more
Incident date: May 31, 2026
The contact owns Ac condenser became inoperable cluster Mask (ICM). The dealer diagnosed with a failed internal cluster mask. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 115,000.
Incident date: Jun 1, 2026
The drive to lower the spare tire is on driver side of the 5th wheel camper. If you have a flat and pull off the road you will be lowering the tire on the same side of oncoming traffic. GOOD CHANCE OF GETTING HIT BY ONCOMING TRAFFIC.
Incident date: Jun 1, 2026
Rear view mirror has come detached from the main roof and it's presented that the only option to repair this is a complete windshield replacement. If the mirror is adhered to the windshield, this presents a major design flaw and safety hazard. I should not have to replace an entire windshield to replace just a rearview mirror. Also, because this is requiring me to seek additional services outside ... Read more
Incident date: Jun 1, 2026
Fuel injector randomly went out, I dont have the HPFP recall done on my car. Caused a massive amount of power loss while I was going down the road. Now hyundai wants to pretend like the HPFP had nothing to do with this. I keep being told its an emission part and isnt covered under powertrain warranty. Recall in question is Extension Z04 (TSB 25-FL-002H).
Incident date: Jun 2, 2026
The Daytime Running Lights are integrated into the headlight assembly so when the ights fail they cannot be replaced by the car owner by replacing a bulb. They also fail at very low mileage. Mine have failed before 70k miles. To replace the DRL the entire housing must be replaced and this costs upwards of $2k per headlight or $4k for both. That is almost 10% of the purchase price of the car! ... Read more
Incident date: Jan 1, 2024
Ever since I purchased my brand new vehicle in 2021, I have had a recurring issue where the cruise control will randomly turn off, with no warnings or alerts showing on the dash, and will not allow the cruise to be set again until I have either turned off the vehicle or my speed has decreased down into the single digits. The vehicle has been seen multiple times by the local Honda dealership with n... Read more
Incident date: May 13, 2026
Ever since I purchased my brand new vehicle in 2021, I have had a recurring issue where the cruise control will randomly turn off, with no warnings or alerts showing on the dash, and will not allow the cruise to be set again until I have either turned off the vehicle or my speed has decreased down into the single digits. The vehicle has been seen multiple times by the local Honda dealership with n... Read more
Incident date: May 31, 2026
We keep getting an error message that shows we need to service DEF SYSTEM, it also started to limit my MPH and is now locked at 55 MPH. initial check of the DEF SYSTEM shows a malfunctioning module. it has been happening over the last year to 18 months. they would reset it or it would sometimes go away on its own after having to drive it in order for the error to clear.
Incident date: May 31, 2026
A few weeks ago, on several separate occasions while I was driving, the engine suddenly lost power; power was restored only after I restarted the engine. Subsequently, the yellow PTU warning light illuminated—a situation that is extremely dangerous. I contacted Jeep’s manufacturer for assistance, but they merely deflected the issue, directing me to visit an authorized dealership. When I went t... Read more
Incident date: Jun 1, 2026
On 05/30/26, During normal operation of my vehicle (2022 GMC Sierra Elevation) at about 50MPH the Upper Grille Molding became detached while on the Highway. The safety of other cars or motorcycles was placed at risk because the part could have impaled or impacted myself through a windshield or someone driving behind me. The problem has been known to exist in other similar models and an existing re... Read more
Incident date: Jun 1, 2026
See Attached Letter for Complaint
Incident date: Jun 1, 2026
The contact owns a 2020 Chevrolet Silverado. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelrate as intended. The vehicle was taken to the dealer, howeve the failure was not duplicated. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed wiring harness and a failed c... Read more
Incident date: May 25, 2026
The vehicle received the official N252494001 recall oil remedy on 06/27/2025 at 15,438 miles (but suffered catastrophic engine failure and loss of propulsion at 33,661 miles on 05/30/2026).
Incident date: May 25, 2026
The vehicle received the official N252494001 recall oil remedy on 06/27/2025 at 15,438 miles (but suffered catastrophic engine failure and loss of propulsion at 33,661 miles on 05/30/2026).
Incident date: Dec 1, 2024
My 2022 Hyundai Palisade recently blew the engine due to very little oil (6 quarts). My wife stated that she was driving when it started to act weird. Very shortly after that she heard the vehicle making a loud knocking / banging sound. She stopped the vehicle and turned it off in the nearest parking lot. We had the vehicle towed to our certified mechanic to have it looked at. 6 quarts of oil was... Read more
Incident date: Dec 1, 2024
My car has faulty code P0AE1 (Bypass Contractor Malfunction) that causes the 12v battery and hybrid battery failure. It also causes the brake less effective without hybrid assisting, and loss acceleration that are extremely dangerous while driving on road. This is well known issue for 2013 Acura ILX hybrid that triggers recall in Service Bulletin 20-021. My car has been inspected by Honda/Acura ... Read more
Incident date: Dec 1, 2024
The contact owns a 2018 Honda Odyssey. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal as the check engine and several other various warning messages appear on the instrument panel. The vehicle was taken to a dealer for service; however, the dealer was unable to diagnose or duplicate the failure. The contact then stated t... Read more
Incident date: Mar 1, 2025
Car is PhEV and it failed 4 times in 3 years due ac compressor failure, main reason identified was due to high voltage it was failing EV and other systems. Car stopped two times in the middle of highway. All 4 times Hyndai kept the car with dealers for major part replacement. Reported to Hyndai consumer affair for replacement and request denied with reason Lemon law.
Incident date: May 29, 2026
This vehicle had a engine replaced by the dealership Nov 2024.Has not run the same since.Getting worse and seems like transmission issues.I was told The first and the 2nd owner which I'm the 2nd owner has a 5 year 100,000 mile warranty.It's been 4 years and since I've had the vehicle I've driven round off 60,OOO miles .The vehicle had $84,000 something miles on it when I got it.It's becoming very... Read more
Incident date: May 30, 2026
The backup camera does not display correctly. When the car is put in reverse we get a picture of a camera with a line through it. This problem is very similar to what is in recall 59c but does not include our vin number.
Incident date: May 29, 2026
Kia Dealership did nothing with engine recall in 2025 they said nothing was wrong despite the oil consumption and engine noise that could be heard without using any tools, and then in March they would not honor the 10 year 100,000 mile warranty when both VVT solenoids failed, we had to replace them ourselves. It's a good thing my boyfriend is a mechanic!!!
Incident date: May 29, 2026
The Idle-Stop feature is malfunctioning, the vehicle is equipped with an "Auto Idle Stop" feature that has a dangerous defect. The engine frequently fail to restart after shutting off at stops, unexpectedly leaving the driver stranded or immobile, with the risk of being hit from behind by incoming traffic.
Incident date: Jan 1, 2026
The contact owns a 2016 Honda Pilot. The contact stated that on multiple occasions, while driving at an undisclosed speed, a knocking noise was heard coming from the engine, and the vehicle lost motive power with multiple warning lights illuminated, including the Check Engine, Emissions System, and Power Steering warning lights. The contact stated that the vehicle could typically be restarted aft... Read more
Incident date: Nov 27, 2024
I again have noticed intermittent pulsing at low to medium speeds. At roughly 1k-2k rpm the engine at or about 10-20 mph is pulsating or hesitating with an obvious pulse which you can see on the tachometer as well (bouncing.) It seems like there is either a computer, fuel flow or electric issue. Also, at speeds up to the 40 mph range, this is happening as well. Yesterday while towing a small 7'x12... Read more
Incident date: May 14, 2026
My engine with less than 5,000 miles died (engine was blown). While driving on highway engine died and wheels locked and almost caused a major accident. I had to get a tow and bill cost me 700.00. GMC is giving me the run around. Dealer stated that engine will need to be replaced. GMC is doing nothing to assist me, I have a car note with no truck GMC is the biggest scam.
Incident date: Aug 22, 2022
Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." ... Read more
Incident date: May 20, 2026
ABS / VSA module failed at 90k miles causing spongy brakes. Acura quoted me $3500 for a new module which is more than the value of the car.
Incident date: Mar 18, 2026
The dash lights constantly indicate that the ABS and traction control systems are activated. The vehicle is also producing code c1073, indicating that the ABS control module must be replaced, however MOPAR does not have any replacements, new or rebuilt, available.
Incident date: Apr 24, 2026
While attempting to operate the sunroof on my Kia Telluride, the sunroof mechanism failed and became completely stuck in the open position. The sunroof will not close, bypass, or reset, leaving the cabin fully exposed. Upon inspection, it appears the internal mechanism arms or wind deflector components have failed/broken, which prevents the glass from sliding forward back into its sealed, closed ... Read more
Incident date: Apr 24, 2026
Steering rack needs to be replaced per dealership. Reported loud clunking noise when turning. Not covered under warranty. Was told it was regular car maintenance. 49k miles with bumper to bumper expired a month before complaint. Have noted in forums multiple complaints for same issue yet jeep refuses to cover.
Incident date: Nov 15, 2025
Frame cracked and suspension issues.
Incident date: May 27, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The alternator snap off while driving on the highway. The snap was clean all bolts are still in the engine block. While driving all kinds of dashboard lights and overheating indicators turned on. How was your safety or the safety of others put at risk? This happens with warning or actions prior to t... Read more
Incident date: Aug 5, 2025
See attached document for complaint.
Incident date: May 24, 2026
The contact owns 2019 Volvo XC90. The contact stated while parked and occupied in the vehicle or while driving various speeds, the contact noticed when attempting to turn the air conditioner on she noticed that the a/c unit was not working as intended in the vehicle. The contact mention she can hear a clicking noise coming from the air conditioner. An independent mechanic and A dealer was contacte... Read more
Incident date: May 26, 2026
ABS module error , this has been on order for over a year, danger puts jeep in limp mode under hard acceleration stalls out, danger when merging into traffic, manufacture has it under engineering review to keep from issuing a recall please investigate,
Incident date: Mar 26, 2025
The rear camera stopped working, fall 2025. Received letter from Ford 10/25. Parts not available. Contacted Ford several times. No satisfaction. Situation dangerous. Small car. I park away from large vehicles. Sometimes, they park next to my car, vision is impaired.
Incident date: Nov 12, 2025
Engine failure at 93,000 miles. Timing chain jumped, causing internal engine damage. Dealer (Capitol Kia, San Jose CA) diagnosed engine as failed and quoted $11,843 for short block replacement. Vehicle is a 2021 Kia Sportage 2.4L. This is a known issue with the Theta II 2.4L engine.