Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Apr 16, 2026
• FSD received a software update earlier this same morning. • While navigating a parking garage under FSD, the vehicle initiated an unprompted reverse maneuver. • The reversal happened with no warning and no meaningful time for driver intervention before impact. • The vehicle struck a structural beam, causing damage to the vehicle above the rear driver side door, as well as shattering and ... Read more
Crash
Incident date: Dec 4, 2025
The contact owns a 2015 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated t... Read more
Incident date: Jun 16, 2026
The contact owns a 2009 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and lost motive power, and the vehicle to shut off while accelerating. The contact associated the failure with the fuel pump. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was... Read more
Incident date: Jun 11, 2026
The contact owns a 2019 Mercedes-Benz S450. The contact received notification of NTHSA Campaign Number: 26V216000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ex... Read more
Incident date: Aug 15, 2025
In October 2024, I brought my recently purchased used Model S to the Cincinnati Service Center for an antenna inspection, MCU upgrade, and general inspection to ensure the vehicle was safe and operating properly. During the inspection, I was informed that additional issues had been discovered. Wanting the vehicle to be reliable, I authorized the recommended repairs and ultimately paid more than $1... Read more
Incident date: Jun 16, 2026
I went to open my drivers side door to get out, and the handle just flopped around and didnt open the door. Driver side door opener handle doesn't work. Have to roll down driver side window with truck engine on and lift outside door handle to open driver door. In case of emergency, and no power in truck, I would not be able to get out of my drivers side door.
Incident date: Jun 16, 2026
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was very hard to steer. The vehicle was taken to an independent mechanic where it was diagnosed with a failing electric power steering module. The contact was informed that the electric power steering m... Read more
Incident date: Jun 16, 2026
Hello, I am writing to formally request escalation and review of a potential vehicle safety concern involving my recent accident. I previously filed a complaint with the National Highway Traffic Safety Administration (NHTSA), contacted Honda, State Farm, and the investigating police department regarding this incident. I am following up because I am concerned this may represent a broader public s... Read more
Crash
Incident date: Jun 9, 2021
I can pull my key out the ignition while the car is started and when I shut off the car , you don't know if it's off because the key come out the ignition, and it drains my battery dead.
Incident date: Jan 5, 2026
My drivers side door would not latch due to what I assume is issue that was recalled on similar vehicles
Incident date: Jun 10, 2026
On XXX at approximately 6:04 PM, the vehicle was being driven on a highway in [XXX] — after dark, during an active snowstorm, on slick roads, at approximately 40 MPH — when the front passenger-side airbag deployed spontaneously with no collision, no impact, and no warning of any kind. There were no prior warning lamps or symptoms. The deployment cracked the windshield and caused interior damag... Read more
Incident date: Sep 20, 2023
During a 2 hour drive, my 2017 Honda CRV EXL had all lights pop up on the dash and we experienced a sudden loss of acceleration on the highway. After finally being able to pull over, we were left stranded due to what a Honda dealership later found to be an oil dilution defect that caused a catastrophic failure in the turbocharger. Me and my girlfriend were left stranded for hours two hours away fr... Read more
Incident date: Jun 16, 2025
On XXX, while I was operating my 2019 Honda Gold Wing Tour DCT (GL1800D, VIN [XXX]) on the freeway at approximately ~26k miles, the motorcycle suddenly lost drive and came to a stop and could not be restarted, leaving me stranded on the freeway — the same type of sudden power-loss hazard that Safety Recall 24V-820 was issued to prevent. The motorcycle had to be towed. Approximately 1,000 miles e... Read more
Incident date: Feb 13, 2026
The high pressure fuel pump has failed on this vehicle. This is a known problem for vehicles between 2017 and 2020 and has not been adequately addressed by the corporation.
Incident date: Jan 6, 2026
We were driving on an interstate in Indiana and the car jerked and then automatically went into neutral. We couldn’t accelerate or put the car back into drive. We had to get over 2 lanes and onto the shoulder. We were able to put the car in park once on the shoulder but the car would not turn on or off. We couldn’t do anything. All electronics were still running but the engine was not run... Read more
Incident date: Jul 1, 2025
1º Transmisión 2º Me quede detenida en una autopista y no podía avanzar por que no respondía a los cambios de velocidad 3º Si 4º Si 5º No
Incident date: Aug 1, 2025
The infotainment system in this 2018 Range Rover has exhibited a recurring defect since at least January 2026. The defect manifests in multiple ways: the upper screen intermittently goes blank, the lower screen has been observed stuck flashing, and audio output skips and varies in speed during playback. The system integrates with the rear camera display, audible alerts, and climate controls, so a ... Read more
Incident date: Jun 7, 2026
Components Affected: STRUCTURE:SUNROOF | ELECTRICAL SYSTEM | VISIBILITY/WIPER Description of Safety Hazard: My 2022 Nissan Pathfinder suffers from a severe, chronic manufacturing defect causing substantial water intrusion into the vehicle's cabin through the sunroof assembly during rainfall. To date, the manufacturer’s authorized dealership network has attempted to repair this exact leak three ... Read more
Incident date: Aug 12, 2025
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The dealer was not contacted. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Aug 12, 2025
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The dealer was not contacted. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Jun 16, 2025
My vehicle was purchased XXX - VIN #[XXX] - on 6 or more occasions, the while driving on the highway with cruise control on at 70 mph, the cruise control feature suddenly applied the brakes bringing the vehicle sometimes down to 48 mph for a few seconds and then re-engages the cruise control to 70 mph. This happens with no obsticals, vehicles, or other interference in front, however, there have be... Read more
Incident date: May 22, 2026
I was stopped at a red light. The light turned green, the vehicle in front of me was easily 4 car lengths ahead at this point into the intersection, I then slowly began to accelerate, my car gave me a false collision warning even though there was no car or hazard in front of me, then I brake checked me (initiated my brakes and slammed on them). This could’ve easily caused the car behind me to hi... Read more
1 injured
Incident date: Jun 11, 2026
Description Vehicle emissions control information veci label updateDescription On your vehicle, the integrated park module ipm may not properly engage the park pawl, preventing the vehicle from locking into park when park p is selected. If this condition occurs, a wrench light and shift system fault message will be displayed in the instrument panel cluster. Additionally, the vehicles electronic p... Read more
Incident date: Feb 18, 2026
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the... Read more
Fire
Incident date: Feb 18, 2026
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the... Read more
Fire
Incident date: Apr 15, 2026
I was driving down the XXX Expressway Sunday, XXX, with my children in my vehicle. This is a very heavily traveled highway in [XXX] with heavy traffic. My 2024 Chevy Silverado 3500 Diesel HD Truck with 25,500 miles suddenly started throwing multiple codes, lost power, and steering. Fortunately I was able to "roll into" the emergency lane while muscling the steering in that direction and engaged t... Read more
1 injured
Incident date: Jun 9, 2026
The contact owns a 2016 Ford Escape. The contact stated that while reversing into the garage to park the vehicle, the back over prevention sensor failed to alert the driver of the proximity to the wall and the vehicle almost struck the wall. The contact stated that dealer was contacted about the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure.... Read more
Incident date: Oct 15, 2025
Deputy driving the vehicle reported to Fleet of Little to no power brake assist. Fleet found ABS fault codes C0020:64:68 present and sent to the dealer. Dealer is reporting back of possible ABS HCU fault.
Incident date: Nov 15, 2024
At 60mph the vehie suddenly did a 180 and went backwards down the road. Fortunately it was a straight stretch and no oncoming traffic. Rear axle sized up, drive shaft shrown, and rear shaft froze resulting in equivalent of rear brakes onky thus the 180. Rear axle lost all lubrication and this is very similar to existing safety recall on other Ram models but not this one.
Crash
Incident date: Dec 31, 2025
While stopped at a stop sign my engine suddenly died, before restarting a low oil pressure light came on but went out immediately. I was approximately 40 miles from home when I got to my destination. The car was showing no signs of issues, no warning lights or errors. When I went back out to start it and head home it would not start. I had to pay additional expense beyond my insurance road side co... Read more
Incident date: Feb 1, 2026
While driving home @ approximately 45 mph, the transmission seemed go out of gear followed by a loud bang and rapidly slowed to 20mph. The truck would no longer shift gears and now has no reverse gear
Incident date: Feb 1, 2026
The engine has an oil leak from the head. It is a common problem with this year and make. It is a manufacturer's defect called a porous head where oil leaks through the casting not a seal. I've already spent $2000 to repair but still leaks. Oil leaks onto the exhaust and smokes causing fumes in the inside of the car and can be a fire hazard. Mazda is well aware of the problem but has yet to a... Read more
Incident date: Jun 15, 2026
The contact owns a 2024 Nissan Kicks. The contact stated that while driving at undisclosed speeds, the ABS warning light was intermittently illuminated. While driving 45 MPH, the vehicle failed to stop as intended while depressing the brake pedal. There was no warning light illuminated. The contact stated that excessive force was needed to stop the vehicle. The vehicle was taken to a dealer; howev... Read more
Incident date: Oct 23, 2025
Airbag switch in seat was partially faulty, depending on drivers weight. Dealership pulled code and replaced the new battery with a new battery, then did the steering wheel clockspring, but the final outcome was the weight of the driver and the seat switch for the airbag. The truck is currently in the shop waiting for the seat airbag switch. I believe this to be a safety recall. [XXX] INFORMA... Read more
Incident date: Jun 1, 2026
My Chrysler Pacifica was parked in my driveway, and I went out and heard a large boom and my panoramic sunroof shattered. This is a known problem with panoramic sunroofs especially Chrysler. The weather was warm and sunny. This is a no impact incident and a safety related glass failure. I have several photos and am waiting for the Dealer and Chrysler customer care to open today.
Incident date: Oct 19, 2025
We just brought this vehicle in for the ongoing transmission problem (previously reported to your agency after the car self-accelerated), as well as the missed seatbelt recall that was not addressed at the last dealership. I advised the service advisor that the seatbelt recall needed to be fixed. The service advisor contacted us several hours later to tell us that they were replacing the transmiss... Read more
Incident date: Jun 14, 2026
The ABS system light is on and off and dings all the time. The ABS system has been confirmed by my local dealer who told me at least a year ago that there was a remedy but they werent doing my year of truck yet. I recently called again and was told that I could not get it fixed under the recall but that I could pay 1000 out of my own pocket to get it fixed. I then called recall hotline for the ... Read more
Incident date: Jun 14, 2026
The fuel tank leaks fuel at a full tank and smells of gas in the cabin until about 3/4 tank. Car was dripping a large puddle of gas inside of a parking garage. Problem has been reproduced by my mechanic even after replacing the fuel pump retaining ring. It has not been inspected by the manufacturer or police. CEL did not come on until recently reporting a very small EVAP leak. Inside the car and t... Read more
Incident date: Jun 26, 2025
When driving, the vehicle self shifted into neutral and was unresponsive. All of the dash warning lights came on and I was not able to apply throttle or shift the car into drive. I had to coast in neutral to the side of the road. This is a safety issue and there was a high possibly of crashing if it wasn’t on a rural road. This is the second time this has happened. The first time VW service sai... Read more
Incident date: Jun 11, 2026
I purchase this car on XXX Clinton Ford Dealership and engine need replacement Jan 2020 . I at that time did many replacement until the final diagnostic said engine replacement confirm by dealership Ford Dealership Fayetteville NC . The purge valve canister went out in 2022 and was replaced by Ed’sTire in Hope Mills Rd 11/19–11/22/2022 and now mechanic said it is in need of replacement again .... Read more
Incident date: Apr 17, 2026
My insurance company notified me about Recall Campaign D019, and according to official NHTSA guidelines, where cracks are found, the front suspension knuckle must be replaced immediately at no charge. The dealership's local staff professionally inspected my vehicle and confirmed that the component is actively cracking. However, Land Rover Corporate has failed to provide a timely remedy for this sp... Read more
Incident date: Apr 17, 2026
The vehicle is not charging this have happened multiple time since owning this vehicle
Incident date: Apr 17, 2026
Hood latch release cable snapped and I can no longer open hood.
Incident date: Jun 11, 2026
I was driving my Tesla Cybertruck on the highway when I experienced unexpected steering movements from side to side. I attempted to maintain control of the vehicle and slow down. The vehicle ultimately left its intended path and collided with the median. I do not know the cause of the incident. At the time of the accident, I believe a Tesla driver-assistance feature may have been engaged, but I a... Read more
Crash
2 injured
Incident date: Jun 11, 2024
Back up camera cuts off at random times when backing or is not available at all. There is a recall our 2015 Tranist Connect for this issues but no recall issued on the 2014 model year. We basically cannot safely back up in this van.
Incident date: Jun 11, 2024
Vehicle trasmisson will randomly shift into neutral and loose all power. It does pickup and go back into the correct gear within 5 seconds. Intermittent power loss at higher speeds and on busy roadways does cause safety concerns. Transmission oil has been changed and checked repeatedly. This has been a continuing problem since I took ownership 2 years ago. I have complained to ford directly with n... Read more
Incident date: Apr 30, 2026
Check engine light comes on and an alert says "acceleration reduced" dealer says the coolant control valve is bad but the engine never overheats but the fans are running max speed 100% of the time.
Incident date: Nov 1, 2024
The air conditioning drain tube clogged and leaked into the air bag control module and caused an entire electrical failure in my car with air bag sensors, braking, windows rolling down, doors locking and unlocking automatically while driving, etc as well as the carpet getting mold.
Incident date: Apr 6, 2026
Vehicle was parked in a secured location and the back windshield spontaneously broke more likely due to hot weather.
Incident date: Dec 1, 2025
The forward-facing camera and Autopilot computer system on my 2021 Tesla Model 3 has failed. The dashboard first showed intermittent warnings that "Automatic Emergency Braking is currently unavailable" and "Adaptive headlight features are unavailable." Over several weeks the problem worsened from intermittent to constant, and the vehicle progressively lost its forward road visualization and all ac... Read more