Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jun 4, 2024
Brand new owner - first owner; Car accelerated numerous times during ownership that caused harm to both my young son and I life. This IS250 Lexus was dangerous, unreliable, caused mental and emotional issues. Lexus was negligent in handling numerous issues and concerns related and has done nothing to compensate me for to date relating to multi-billion dollar law suits.
Crash
1 injured
Incident date: Jul 1, 2024
- VEHICLE ENGINE SHUT DOWN & LOST ALL POWER TO ENGINE AT MAJOR INTERSECTION - IN TURNING LANE AT RUSH HOUR COULD NOT MOVE CAR- OTHERS SLAMMED BRAKES -RESULTED IN ANGRY DRIVERS & NO ABILITY TO MOVE CAR 3 LANES EITHER DIRECTION. - PROBLEM RECONFIRMED BY CHRYSLER -JEEP DEALERSHIP - INSPECTED BY CHRYSLER MECHANICS TO CONFIRM LOOSE CONNECTION THAT CAUSED FUSE TO BLOW & BURNT (TIPM) CIRCUIT BOARD ALLOW... Read more
Incident date: Jul 5, 2024
When driving my 2018 f150 home from work I was on the interstate and was on the accelerator pedal and I had let off and when I went to get back on the pedal I noticed the truck was not going I looked down as the dash and the gear ratio was going from 10th gear down to 1st gear and kept bouncing back and fort from 10th to 1st gear until it finally went back into gear I felt as my safety and others ... Read more
Incident date: Jul 5, 2024
Complete failure of ABS system. Error code C1391. This is a well-known problem with Gen 2 and 3 Priuses.
Incident date: Jul 21, 2024
My vehicle lost all its antifreeze. It was the day before filled to the proper level in the overflow container. The IDLE ENGINE ALERT CAME ON. When I opened the hood, no antifreeze coolant in my square overflow bottle. My vehicle has 58, 000 miles approximately on it. I purchased at Autolenders in Turnersville, NJ at approximately 32,000 miles on it. When purchased Autolenders replaced the air con... Read more
Incident date: Jul 21, 2024
The doors won’t unlock when using the key fob or pressing the lock/unlock buttons on the driver and passenger front doors. I believe the actuators are not functioning properly. Also, the engine light came on and the code is P059F which indicates a faulty active grille shutter assembly.
Incident date: Jul 21, 2024
The doors won’t unlock when using the key fob or pressing the lock/unlock buttons on the driver and passenger front doors. I believe the actuators are not functioning properly. Also, the engine light came on and the code is P059F which indicates a faulty active grille shutter assembly.
Incident date: Jul 22, 2024
I have a start/stop error message on my dash and my car stalls when I am braking sometimes the car turns off completely. my car is available for inspection anytime. It is a safety concern for me and anyone who might be following me as my car will just completely shut off in traffic.
Incident date: Jul 22, 2024
I have a start/stop error message on my dash and my car stalls when I am braking sometimes the car turns off completely. my car is available for inspection anytime. It is a safety concern for me and anyone who might be following me as my car will just completely shut off in traffic.
Incident date: Jul 22, 2024
When I made an appointment at an authorized dealer and took it in they said I must wait for parts. They put me on a waiting list. During the waiting period my car started to get a check engine light and over heating warnings which the recall clearly states it’s been recalled from over heating. I contacted the dealer who said they didn’t have a loaner for me and they will contact me when the ... Read more
Incident date: Jan 22, 2024
While driving the car on two separate occasions a warning flashed "Pull over, car will shut down" appeared. Car immediately began to decelerate and shut off. After turning car off was eventually able to get it restarted.
Incident date: Jul 19, 2024
vehicle went dead. replaced the battery. Started after replacement but went dead a few days later. Towed to dublin CA genesis. Diagnosed as water corrosion to wiring harness. vehicle has less than 22000 miles, other than car washes and normal winter driving in CA. Genesis does have a recall for water intrusion NHTSA ID# 24v107000. I believe my issue is related to this recall but the dealership doe... Read more
Incident date: Feb 2, 2024
The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts ... Read more
Incident date: Feb 2, 2024
The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts ... Read more
Incident date: Feb 2, 2024
The rear camera when backing up, does not work, and it's super difficult to back up, with a car that has a small rear window, as a driver you need the backing camera plus the sensors
Incident date: Jul 18, 2024
Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under... Read more
Fire
Incident date: Jul 18, 2024
The contact owns a 2019 Lexus GX460. While the contact’s wife was driving and exiting the driveway at the residence, the driver’s and passenger’s side side-view mirrors became distorted with crinkle-like lines. The contact stated that the lines obstructed driving visibility and the ability to safely operate the vehicle. Upon investigation, the contact discovered that a dimming solution betwe... Read more
Incident date: Jul 18, 2024
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was... Read more
Incident date: Aug 5, 2022
Engine ticking noise. Concerns about safety due to engine failure.
Incident date: Aug 5, 2022
The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Aug 5, 2022
I own a 2020 Honda ridgeline pick up truck. For many months, I have been aware of an existing recall on the rear view camera tailgate wire harness and have received two notices. I have been at the dealer twice to have it repaired, the last time of which they canceled my appointment the day before the repair saying they don’t have any parts and that I will hear sometime Late fall. Honda has been ... Read more
Incident date: Jul 1, 2019
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated while driving. The contact pulled over to check the coolant level and discovered that the coolant reservoir was empty. The vehicle was taken to an independent mechanic, who determined that the engine needed to be replaced. Th... Read more
Incident date: Jun 30, 2023
Shit to Park issue. Whenever I put my 2020 Chevy Blazer into park I get a "Shift to Park" error and the car will not turn off. I have to jiggle the shifter and hope that the vehicle appropriately engages into a park mode so I am able to turn the vehicle off. From doing a lot of research I have ascertaioned this is a KNOWN PROBLEM to GM. I URGE AN IMMEDIATE RECALL for these GM vehicles so th... Read more
Incident date: Jun 30, 2023
The contact owns a 2015 Ford Focus. The contact stated that after placing the vehicle in drive and beginning to slowly accelerate out of a parking space, the vehicle started going backwards. The contact immediately turned the vehicle off and coasted back into the parking space. An on looker had the contact restart the vehicle and drive to see if the vehicle functioned properly; however, the failur... Read more
Incident date: Jun 30, 2023
I am the owner of a 2018 Honda accord purchased from Hillside Honda in Jamaica, NY on February of 2018. In 2021 started to experience issues with my vehicle while driving at various speeds, the vehicle jerked, loss motive power, switched to limp mode with the check engine warning light illuminated. The vehicle failed to properly accelerate while in limp mode. After stopping the vehicle, the check ... Read more
Incident date: Jul 8, 2024
I am the owner of a 2018 Honda accord purchased from Hillside Honda in Jamaica, NY on February of 2018. In 2021 started to experience issues with my vehicle while driving at various speeds, the vehicle jerked, loss motive power, switched to limp mode with the check engine warning light illuminated. The vehicle failed to properly accelerate while in limp mode. After stopping the vehicle, the check ... Read more
Incident date: Jul 1, 2024
The contact owns a 2023 Ram 1500. The contact stated that while attempting to proceed from a RED traffic light, while driving approximately 4 MPH, the automatic parking brake engaged, and the vehicle stalled. The low voltage warning light was illuminated. Due to the failure, the vehicle was towed to the dealer. The contact stated that the dealer failed to provide a diagnostic result for the failur... Read more
Incident date: Dec 7, 2023
Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is... Read more
Incident date: Dec 7, 2023
I bought a Kia Telluride on [XXX]. I drove it to Michigan on [XXX]. During the trip, a highway pebble kicked up from the tire of a truck in front of me and hit the windshield. The chip from the rock cracked the windshield from the passenger side to the driver side of the vehicle in a matter of minutes. I researched this Kia Telluride windshield incident via the internet, and there is evidence ... Read more
Incident date: Jul 11, 2024
The contact owns a 2020 Triumph Bonneville T120 Black. The contact stated while the motorcycle was idling, the handlebars felt extremely hot to the touch before the motorcycle shut off. In addition, the headlights had overheated and melted. No warning light was illuminated. The local dealer was contacted, but the motorcycle was not diagnosed or repaired. The manufacturer was made aware of the fail... Read more
Incident date: Jul 11, 2024
The contact owns a 2020 Triumph Bonneville T120 Black. The contact stated while the motorcycle was idling, the handlebars felt extremely hot to the touch before the motorcycle shut off. In addition, the headlights had overheated and melted. No warning light was illuminated. The local dealer was contacted, but the motorcycle was not diagnosed or repaired. The manufacturer was made aware of the fail... Read more
RAM
1500
(2024) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Jul 22, 2024
Incident date: Jul 11, 2024
The contact owns a 2018 Ram 1500. The contact stated while driving at undisclosed speeds, there was an abnormal ticking sound coming from the vehicle. The contact stated that while the vehicle was inside the garage, the contact noticed an abnormal exhaust odor. After inspecting the vehicle, the contact became aware that the exhaust manifold bolts were fractured. There were no warning lights illumi... Read more
Incident date: Jun 1, 2023
Transfer Case leaking. Resealing of Transfer Case was performed under warranty. The vehicle was under warranty and had only 33,000 Miles. It was rather alarming that such transmission/power train issues showed up at such low mileage.
Incident date: Jul 16, 2024
Have had the car since it had 30,000 on it. It was one year old when we bought it. We changed the oil every three months faithfully. The car has 77,000 miles on it now and needs a new engine. The Kias with this type of engine have been recalled, but this car was not. I have had three mechanics tell me that Kia just built this engine poorly. Is there anything that can be done?
Incident date: Jul 21, 2024
Either Ford or Forest River installed valve stem extension on the vehicle along with poor quality hubcaps on the front wheels of the RV. On our first long distance trip our hubcap fell off and sheered the valve stem causing rapid loss of tire pressure. We were able to get to the shoulder and use roadside assistance to install a plain rubber valve stem. On the trip back our other front hubcap fell ... Read more
Incident date: Jul 22, 2024
Upon pulling into a parking spot and foot on brake as car is proceeding to park the vehicle accelerated on its own causing driver to force staring while out of parking spot to prevent major damages
Crash
Incident date: Jul 22, 2024
Upon pulling into a parking spot and foot on brake as car is proceeding to park the vehicle accelerated on its own causing driver to force staring while out of parking spot to prevent major damages
Crash
Incident date: May 1, 2024
Unintended acceleration causing accident March 2, 2023. Low speed frontal collision avoidance assist did not engage causing accident June 11, 2024. August 2023 I agreed to video and Lexus is not providing video of accident June 11th, 2024! Recall on fuel pump and software replaced but still BAD. Radio off. Heard cybercrimes of communications systems for video game data by Meta.
Crash
Incident date: Jul 20, 2024
Turn signals will not operate, dealership quoted me $1400 3 years ago, had the work performed and now the issue is happening again and I am being quoted the same amount of money. This is a safety concern if I cannot signal to others where I am turning!!!!! This could cause an accident!!!!! This is highly unsafe!!! What if my kids were in the car?! Talking to customers in waiting lounge at dealersh... Read more
Crash
Incident date: Jul 20, 2024
The computer/s that control every piece of equipment does not function as designed! The cruise control adjusted the speed (upward) without touching the controls. The lane keeping function will drag the truck into a turnout lane, left or right especially on a two lane highway with turn out lanes. The windshield wiper control has to be constantly manipulated to keep the windshield clean during sn... Read more
Incident date: Jul 20, 2024
I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacin... Read more
Incident date: Jul 20, 2024
I was driving down the expressway and my sunroof exploded. It scared me so bad that I swerved and almost lost control of the car. I thought something hit me.
Incident date: Jun 12, 2024
While driving on a highway, several lights illuminated on my dashboard instrument cluster, including the ABS light, a red BRAKE light, a yellow PARK light, and the dynamic stability control light. The message center reported to "drive carefully" however none of this appeared urgent. I decided I should maybe test my breaks as I was curious what the problem was. I then proceeded to gently tap my ... Read more
Incident date: Jun 12, 2024
Cannot remove key after car is off and in parked and engine lights keeps coming on and off throwing off a code making it hard for car to start sometimes
Incident date: Jun 12, 2024
Cannot remove key after car is off and in parked and engine lights keeps coming on and off throwing off a code making it hard for car to start sometimes
Incident date: Jul 10, 2024
My vehicle began overheating suddenly. I took it to a mechanic and he says it’s a coolant leak into the cylinders and may require head gasket replacement or full engine replacement. Ford has a TSB on this very issue that they are well aware of. The TSB number is 22-2229. I spoke to a local dealer and they told me because my vehicle has 68000 miles on it, I’m over the 60k warranty from the manu... Read more
Incident date: Apr 2, 2024
Driving very slowly into my 36 foot deep garage I took my right foot off the accelerator pedal when the 2021 Toyota Camry suddenly unintended accelerated forward 15 feet and crashed through the rear garage wall, the automatic brake didn't work,. Then with my foot on the brake pedal, it continued at high speed across 35 feet of concrete patio and came to rest on top of thick hedge with front whee... Read more
Crash
Incident date: Jun 1, 2024
Car kept overheating and I checked the antifreeze. Several times during the week it was empty. Took it to PepBoys and found out the water pump was faulty.
Incident date: May 1, 2024
I am getting a warning in the car that the front camera is failing. The warning includes an error that the front camera failed, and that the forward collision is unavailable. Each time this happens, this causes the cruise control, lane centering and lane departure systems to disengage, which means the vehicles hard brakes at highway speeds when this happens. It disabled forward collision detection... Read more
Incident date: Jul 11, 2024
Brake booster vacuum pump failed and pieces of the pump broke off and in the engine..