Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Apr 3, 2024
To whom it may concern, We purchased a brand-new car (2024 Toyota Crown Platinum Hybrid Max) from Fletcher Toyota in Joplin, MO for $50,000 USD around May or June of 2024. We have had 2 unresolved issues with the new car and the dealership has not resolved the issues even though it is under a bumper-to-bumper warranty. The 2 issues are that the wireless phone charger in the car is malfunctionin... Read more
Incident date: Apr 3, 2024
To whom it may concern, We purchased a brand-new car (2024 Toyota Crown Platinum Hybrid Max) from Fletcher Toyota in Joplin, MO for $50,000 USD around May or June of 2024. We have had 2 unresolved issues with the new car and the dealership has not resolved the issues even though it is under a bumper-to-bumper warranty. The 2 issues are that the wireless phone charger in the car is malfunctionin... Read more
Incident date: Aug 2, 2024
Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.
Incident date: Aug 5, 2024
Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.
Incident date: Aug 5, 2024
Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.
Incident date: Jul 1, 2024
While driving down the interstate at approximately 75mph to 80 mph, the driver side air bag curtain deployed with no warning or indication. There was no impact or bump in the road to cause vibration or a false signal to trigger the activation of the air curtain. I was simply driving the vehicle as normal when it deployed. When the airbags deployed, it caused me to swerve due to fear of the load ... Read more
Incident date: Apr 19, 2022
The oil cooler lines are rusting and leaking. Seems to be a common issue going back 9 years since they started making these new Colorados from information I found online. Totally unacceptable for a truck to that is 4 years old to be rotting out. One of the lines is a nightmare to replace because of where it is inserted into the motor. Mechanic had to remove the front differential, axle, ac compres... Read more
Incident date: Aug 4, 2024
Driving on the I-95 I abruptly lost power driving in the left lane, RPM dropped all the way down and speed was rapidly decreasing. I had to pull over on the shoulder in the most safe manner possible for myself and other drivers on the road; but it was not without any risk. The body of the car was rattling on my way to the shoulder and the car shut off before I could put the car in Park in a safe p... Read more
Incident date: Aug 4, 2024
The contact owns a 2014 Toyota Camry. The contact stated that while his daughter was driving approximately 65 MPH, there was a rumbling noise coming from the transmission. The vehicle was later driven to the transmission mechanic who determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistan... Read more
Incident date: Jan 1, 2020
Purchased a 2013 Nissan Rogue with 95,000 miles on it back in the summer of 2021. currently has 102,00 miles. While travelling on the turnpike at 75 mph, the engine suddenly shut down and I began coasting until I stopped. Being in the left passing lane, I had to get over to the berm without getting hit by passing vehicles (2 nearly rear-ended me) because I was coasting slowly across two other lan... Read more
Incident date: Jan 1, 2020
Purchased a 2013 Nissan Rogue with 95,000 miles on it back in the summer of 2021. currently has 102,00 miles. While travelling on the turnpike at 75 mph, the engine suddenly shut down and I began coasting until I stopped. Being in the left passing lane, I had to get over to the berm without getting hit by passing vehicles (2 nearly rear-ended me) because I was coasting slowly across two other lan... Read more
Incident date: Jan 1, 2020
The instrument cluster is having intermittent issues where it does not work and when it is not working it does not display essential vehicle information.
Incident date: Jul 11, 2024
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but failed to respond. The brake pedal was depressed multiple times however still failed to respond. The vehicle proceeded to drift 150 yards causing the vehicle to crash into the contacts residence and come to a stop at a piece of furniture. No warning lights were il... Read more
Crash
Incident date: May 1, 2024
After driving the vehicle for about 30 minutes a red flashing dash warning light came on with an alarm that there is a power steering problem, after which power steering was lost. Parked the vehicle for two hours to have dinner and then proceeded home with normal steering until reaching home when the same dash warning light and alarm occurred. The following day had vehicle towed to dealership to d... Read more
Incident date: Jun 8, 2024
My 2017 Hyundai Santa Fe Sport has less than 100,000 miles and has been regularly serviced. On [XXX], the vehicle stopped suddenly and dangerously on the highway. No warning light engaged. Fortunately, I was able to roll to the breakdown lane without causing an accident. The vehicle had traveled 2,828 miles since its last oil change on March 30, 2024. My mechanic, Todd's Auto Repair in Beverly,... Read more
Incident date: Feb 8, 2024
Car lost power, pressing down on accelerator does not move car.
Incident date: Aug 8, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more
Incident date: Aug 4, 2024
The front of the truck started smoking when it was pulled over at a gas station on 07/26/2024, the hood was too hot to open, and the front of the truck proceeded to start on fire. It took the fire department 20 minutes to arrive on the scene at which point there was not much left of the front of the truck. Everyone was able to get out of the vehicle and no injuries occurred. The truck is obviou... Read more
Fire
Incident date: Aug 8, 2024
The contact owns a 2019 Ford F-250. The contact stated that while driving at an undisclosed speed, the taillights failed to operate properly, and the radio stopped working. An unknown warning light illuminated on the instrument panel. The contact also stated that the headlights remained illuminated after the vehicle was turned off, and the doors failed to lock. The vehicle was not diagnosed or rep... Read more
Incident date: Aug 5, 2024
I had a recall fixed at dodge for PCM since then service power steering comes on and the steering wheel locks up sometimes I'm driving and it seizes up it started at 37000 miles And when my extended warranty was up 3yr manufacture 6 yr extended warranty but since we purchased it in the beginning the warranty overlapped not fair since I should have had 9 yrs now I can't even drive my car more than ... Read more
Incident date: Jun 15, 2024
Since 2/2/24 13 episodes of all safety features failing including blind spot monitor, lane keep assist, forward collision warning, and others. Last occurrence on 8-8-24. On one occasion the car failed to accelerate in the middle of an intersection, the car did move slowly and operation returned to normal after turning off the car and pressing the 12V reset button. Diagnostic codes found on car APP... Read more
Incident date: Jul 1, 2024
I bought aftermarket wheel covers for my Model Y from Tesmanian in August 2023. One flew off while driving in July 2024, and it was an extremely scary situation. I did not hit any pothole or strong bump or anything. It just popped right off. When I inspected my other wheel covers, they were in really bad shape. Many of the clips had failed (see pictures of two different wheel covers), and the whee... Read more
Incident date: Jul 1, 2024
I bought aftermarket wheel covers for my Model Y from Tesmanian in August 2023. One flew off while driving in July 2024, and it was an extremely scary situation. I did not hit any pothole or strong bump or anything. It just popped right off. When I inspected my other wheel covers, they were in really bad shape. Many of the clips had failed (see pictures of two different wheel covers), and the whee... Read more
Incident date: Jul 8, 2024
I was driving 45 MPH on a local highway, the electric door locks very rapidly switched between locked and unlocked and the passenger door popped OPEN while driving. I had to cautiously pull over to a parking lot to close the passenger door. The dashboard indicated the door was in the open position! I alerted the dealer, who indicated he would contact MINI and he did not follow up. I took the veh... Read more
Incident date: Jul 8, 2024
We continue to get errors with the Start/stop technology. Three times since 2018 the indicator light came on while driving stating start/stop errors. On one occasion we lost power on a freeway and had to quickly pull off the highway when the vehicle went into limp mode. That repair was covered by warranty. In other cases we have replaced batteries but they soon die and produce the same warnings be... Read more
Incident date: Jul 19, 2024
On Thursday, [XXX] my [XXX] son was driving my chevy malibu coming down the hill to get home when the brakes went out. He could not stop the vehicle and had to pass our neighborhood and let the vehicle slow itself down. He was able to get stopped and turned around and made it home. Saturday, [XXX] we decided maybe it needed new brakes and took it for new brakes. New brakes and rotors all the way ... Read more
Incident date: Jul 19, 2024
On Thursday, [XXX] my [XXX] son was driving my chevy malibu coming down the hill to get home when the brakes went out. He could not stop the vehicle and had to pass our neighborhood and let the vehicle slow itself down. He was able to get stopped and turned around and made it home. Saturday, [XXX] we decided maybe it needed new brakes and took it for new brakes. New brakes and rotors all the way ... Read more
Incident date: Jul 29, 2024
Headlight flickering causing vehicles infront of my truck to slow down or break. Been to dealership multiple times for headlight problem. Recent headlight assembly replacement. Headlight flickering still present in truck after headlight assembly replacement. Blind spot indicators intermittently work, on highway, had couple times I relied on indicators that did not illuminate. Dealer could not find... Read more
Incident date: Jul 29, 2024
Headlight flickering causing vehicles infront of my truck to slow down or break. Been to dealership multiple times for headlight problem. Recent headlight assembly replacement. Headlight flickering still present in truck after headlight assembly replacement. Blind spot indicators intermittently work, on highway, had couple times I relied on indicators that did not illuminate. Dealer could not find... Read more
Incident date: Aug 7, 2024
I got a “Engine Maintenance Required” warning message. I check with the dealer, the dealer inspected and told me about a faulty coolant bypass valve which the dealership told us a common problem for Toyota RAV4 and Corolla. The dealer did a diagnostic and found that engine coolant bypass valve circuit short to battery - (P268115). They asked me to order the part. A faulty coolant bypass valv... Read more
Incident date: Aug 7, 2024
I got into my vehicle and turned it on but the dashboard would not respond. On the advice of some Ford forums, I attempted a soft reset of the "infotainment" system by holding down the volume down + next track buttons and the center console screen restarted but the dashboard would not turn on. I ended up driving home using my phone as a GPS speedometer. After multiple restarts, I waited about 3 ho... Read more
Incident date: Jun 1, 2023
Electric power steering stops working and the power steering assist warning light is illuminated. Once the truck is restarted the problem goes away but will come back at some point while driving. This has happened multiple times at multiple speeds, the first time it happened I was going over 70 MPH. With no power steering it is nearly impossible to turn the steering wheel since I only have one han... Read more
Incident date: Jun 1, 2023
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more
Incident date: Mar 1, 2024
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as indented. The contact drove the vehicle to the shoulder of the roadway. In addition, the check engine and low battery warning lights were illuminated. The contact stated that the vehicle eventually shut off. T... Read more
Incident date: Aug 3, 2024
The contact owns a 2014 Honda Accord. The contact stated that upon starting the vehicle, the TPMS, VSA (Vehicle Stability Assist), and the electric power steering warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the VSA modulator needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The ... Read more
Incident date: Aug 3, 2024
The contact owns a 2014 Honda Accord. The contact stated that upon starting the vehicle, the TPMS, VSA (Vehicle Stability Assist), and the electric power steering warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the VSA modulator needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The ... Read more
Incident date: Aug 7, 2024
The main head unit display (8") that controls the climate, audio and other control functions as well as the backup camera video feed is poorly made and subject to rapid delamination at edges and center. We reported and showed this problem to a Subaru dealer multiple times in past and they simply indicated it as 'temporary moisture' yet it is NOT moisture related and a design/manufacturing flaw. ... Read more
Incident date: Aug 7, 2024
The car as a fire hazard
Crash
Fire
Incident date: Aug 1, 2024
See attached document for complaint
Incident date: Apr 1, 2024
The contact owns a 2018 Mercedes-Benz AMG C63. The contact stated while attempting to refuel the vehicle, the fuel tank door would not open unless the excessive force was used. The failure occurred on several occasions. The vehicle was taken to a local dealer where it was diagnosed that the fuel tank door failure was a known manufacturing failure. The fuel tank door was replaced by the dealer on s... Read more
Incident date: Apr 1, 2024
There has been a recall impacting the safety of driving this vehicle (air bag related) and the dealer and manufacturer have provided no ETA on when there will be a fix for this or when the vehicle will be safe again to transport our children. In our view we should be refunded in full for this vehicle purchase given the ongoing safety issue resulting in us being unable to drive the vehicle.
RAM
PROMASTER CITY
(2017) - SUSPENSION
Aug 6, 2024
Incident date: Aug 6, 2024
There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be ... Read more
Incident date: Jun 15, 2024
I have had a problem with my vehicle throwing the same codes for over a year and my mechanic and I could not figure out the problem. Finally he ran a report and showed me that these codes match recalls that should have been done on my vehicle but have not been done. I don't know who put it in the system that they had done it but my vehicle is not safe or okay and the dealership won't address my pr... Read more
Incident date: Jul 21, 2024
The contact owns a 2023 Kia K5. The contact stated while making a turn from a complete stop, the check engine warning light and several other unknown warning lights illuminated. The message "A possible condition with your engine control system has been detected" was displayed on the infotainment screen display. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The c... Read more
Incident date: May 1, 2024
I have been receiving warning messages on my dashboard regarding Service The Stabilitrak, followed by Traction Control Off message and then vehicle shaking, losing steering power and engine shutting down for over a year. The issue occurs randomly making it difficult to repair. I have had it serviced multiple times by different mechanics and no one has been able to find a solution due to the random... Read more
Incident date: Jul 31, 2024
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOW... Read more
Incident date: Aug 16, 2023
It begins shaking, jolting and shuddering while driving; started off happening at take off; then progressed to anytime speed was under 35mph; now, it does it often throughout all speeds. Nissan states it needs a new transmission which was quoted to cost $6,600+tax. The vehicle trade-in value is only $5,000ish prior to these symptoms. Vehicle has less than 117,500 miles and all maintenance and f... Read more
Incident date: Aug 16, 2023
It begins shaking, jolting and shuddering while driving; started off happening at take off; then progressed to anytime speed was under 35mph; now, it does it often throughout all speeds. Nissan states it needs a new transmission which was quoted to cost $6,600+tax. The vehicle trade-in value is only $5,000ish prior to these symptoms. Vehicle has less than 117,500 miles and all maintenance and f... Read more
Incident date: Jul 19, 2024
I was pulling up to my house when the power steering failed , there was no warning light prior and I immediately could not turn my wheel. Had I been making a turn on the thruway I would have seriously injured myself and/ or others. I have not taken it to a dealer yet as it just happened today and it is 6 pm. The power steering has not worked yet since the incident.
Incident date: Jul 19, 2024
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ex... Read more