Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Feb 6, 2021
The radio wouldn’t come on and then the car rpm just go down while I am driving and the check light came on
Incident date: Feb 6, 2021
2 issues to report 1) when under medium consistent breaking(slowing down for a light) there are instances where the breaks feel like they let up or slipping. This issue has been reported and with the car since the first year of ownership but Toyota says it’s all within spec 2) second issue is an issue with the rear captions seatbelt and has also been reported since 2022 where upon normal dri... Read more
Incident date: Feb 6, 2021
2 issues to report 1) when under medium consistent breaking(slowing down for a light) there are instances where the breaks feel like they let up or slipping. This issue has been reported and with the car since the first year of ownership but Toyota says it’s all within spec 2) second issue is an issue with the rear captions seatbelt and has also been reported since 2022 where upon normal dri... Read more
Incident date: May 10, 2024
ABS MODULE IS NOT WORKING. THIS IS HAPPENING TO NOT JUSY MY VEHICLEHOWEVER MANY AS I CAN SEE ONLINE AND WHEN FORD IS TOLD SOMETHING IS WRONG WITH IT THEY SAY ITS NOT ON THE RECALL LIST. THIS IS VERY DANGEROUS AS I ALMOST GOT IBTO A VERY BAD ACCIDENT BECAUSE THE BRAKES WENT TO BEING OK TO SPONGY AND HAD TO PUSH TO THE FLOOR TO STOP THIS CAR. SOMEONE NEEDS TO FIX THIS OR IT WILL END IN SOMEONE GETTI... Read more
Incident date: May 1, 2024
Got my 2013 Chrysler 200 limited in March 2022 , car would stall and lose power about a couple times a week , took to garage they said it was the psm either had to be replaced or reset , but soon after that my heat stopped working on passanger side blew cold and driver side blew earm , now back on to the stalling , my fiance noticed when checking things under hood that the battery was grounded ... Read more
Incident date: May 11, 2024
Car keeps stalling stops suddenly can crash or accident in freeway specially took it dealer several times cant find issue not safe to drive almost got hit in freeway when stall suddenly date when it happens almost every time i drive it or every other day have bought different oarts also n continues stalling
Incident date: May 11, 2024
My truck was parked in my driveway for several weeks while away from home, I arrived the water pulling into my floor board and the front driver side and running down the top of my headliner into the back seat, also my belongings and leather seats along with the majority of the interior was covered in mold and mildew leaving a foul odor and it stains. I cleaned it up still has a leak, going back on... Read more
Incident date: May 11, 2024
The back lift gate is closed according to the dash display, but the computer detects that the lift gate is NOT closed resulting in a battery drain. The indication that I get is when I start driving I get a beeping noise. I reset the hatch by pressing the hatch button manually. It opens and closes but when you restart the car you get a hesitation as if the battery is dead. This is the 2nd time t... Read more
Incident date: May 11, 2024
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly... Read more
Incident date: Apr 28, 2024
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, the door ajar warning light illuminated while none of the doors were opened. The contact stated that the failure persisted, causing the interior lights to remain illuminated while the vehicle was parked and turned off. The contact stated that the interior lights turned off after the battery was disconnected. The vehicle wa... Read more
Incident date: May 10, 2024
The Driver side rear sliding door motor was not functioning properly. however the sliding door was getting locked and unlocked and can function properly manually . I took the vehicle to the KIA dealership with this recall and extended warranty. they installed a new motor and that motor was not working properly so they went ahead and installed a module for the sliding door to function properly. L... Read more
Incident date: May 9, 2024
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had no... Read more
Incident date: May 9, 2024
The contact owns a 2023 Kia Sportage. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance, Lane Assist, seat belt, and several other warning lights illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure was intermittent bu... Read more
Incident date: May 6, 2024
The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.
Incident date: May 10, 2024
After driving the car about 5 miles at about 10 miles per hour while decelerating the transmission shifted into neutral requiring me to need to pull over to the side of the road, put the car in park, turn it off and back on again, this has now happened 3 times in the span of about 1 week.
Incident date: Sep 23, 2023
The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed, the contact became aware of a failure with the inclement weather sensor which should engaged with the vehicle in inclement weather. The contact stated that the sensor would not function properly. Additionally, the system failure warning light was illuminated. The contact was concerned of a safety haz... Read more
Incident date: Apr 1, 2024
The contact owns a 2023 Chevrolet Traverse. The contact stated that while starting the vehicle, a strong unknown sound was noticed coming from the pipes in the front area. No warning lights were illuminated. The vehicle was taken to an independent mechanic who inspected the vehicle and advised to take it to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer.... Read more
Incident date: Apr 1, 2024
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The con... Read more
Incident date: May 1, 2024
Vehicle is a 2017 RAM 3.0L ECO-DIESEL. Vehicle's electronic throttle control service light came on. Vehicle was taken to dealership for diagnostic. Safety recall 66A/NHTSA 23V-411 was performed for software. Transmission was diagnosed with a bad Tone Wheel (RAM recall X94-Warranty Extension. Applies to RAM vehicles built on or after June 13, 2014 and on or before March 26, 2018 equipped with a 3.0... Read more
Incident date: May 1, 2024
I purchased this vehicle not quite a year ago. After about 3 months while turning I noticed a knocking sound coming from the left front of the vehicle while turning. When I was able I took the vehicle back to dealer who stated it was the rack and pinion. I was told by a local mechanic if not repaired it can come a lose cause you to loose control causing accident. After I was told this I researche... Read more
Incident date: May 1, 2024
When turning right or left a continuous speeds, the vehicle loses power steering altogether or snaps the steering wheel back
Incident date: Apr 5, 2024
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the contact heard a loud clanking noise coming from the engine with the check engine warning light illuminated. The contact stated the engine began to misfire. The vehicle was able to be restarted on the third attempt; however, the failure recurred. The vehicle was taken to AutoZone where it was diagnosed and deter... Read more
Incident date: May 10, 2024
I have been experiencing floor squeaking for more than a year now. It's in the front of the fifth wheel in what is the bedroom. Extending into the hallway, and bathroom. I tried to contact grand design and was told it was ok and to add wood shims into the framing under the bedroom flooring. This only help minimally for a couple of weeks. Then the loudness and softness of the flooring has gotten wo... Read more
Incident date: Jan 28, 2024
Lane departure warnings activate briefly when driving straight ahead. Sometimes results in disablement of lane departure assistance feature. Tesla has attempted several repair attempts but issue persists: Calibrate radar Replace steering rack Correct steering angle
Incident date: May 2, 2024
Auto dimming headlight feature is worthless in the 2024 Honda Ridgelines as any reflective surface including reflective house numbers on a mailbox will cause the headlights to dim.
Incident date: May 9, 2024
Bronco was sitting at a red light and lost all power with no warning. All electrical went down including hazard lights. The bronco would not start back and to to be towed.
Incident date: May 9, 2024
Bronco was sitting at a red light and lost all power with no warning. All electrical went down including hazard lights. The bronco would not start back and to to be towed.
Incident date: Feb 14, 2024
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering). The contact stated that while driving at various speeds on several occasions, the steering wheel vibrated abnormally. Additionally, the contact observed a popping noise emanating from the steering column while making left and right turns. The vehicle was taken to several dealers... Read more
Incident date: Feb 14, 2024
I was driving and when I was making a right turn I hear one loud pop noise then a whining sound then the steering wheel jerked back and forth a couple of times out of my control and lock on me. Terrifying! Glad no one hit me from behind or me hitting someone or something. After I rolled into a parking lot, then all these lights started popping up on the dash saying steering default and etc. I turn... Read more
Incident date: Jan 24, 2024
The contact owns a 2004 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal popping sound and then lost motive power. The contact was able to drive to the residence. The vehicle was taken to an independent mechanic, who determined that the spark plug had blown out of the cylinder and determined that the spark plug needed to be replaced. The manuf... Read more
Incident date: Jan 24, 2024
Car has ~119k miles on it. Driven ~ 100 miles daily (predominantly highway). Flywheel made noise and broke within 2 days last week.
Incident date: Apr 16, 2024
Factory Sprayed on bed liner is lifting. Under shield (factory skid place FXR package) constantly falling off.
Incident date: Oct 27, 2023
Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.
Incident date: Oct 27, 2023
On [XXX] I took my elderly mother to physical therapy and the car began to randomly brake although there were no vehicles in front of me. The braking light flashed and then car brakes on its own. A week later I was driving approximately 55 mph on a major highway and the car started braking again but without the warning light. Again, there were no cars anywhere around me. The next day I went to ... Read more
Incident date: May 9, 2024
My 2021 Jeep Compass Trailhawk has been in very good condition until the ac recently just started to blow hot air. When I took my jeep in for a routine oil/filter, my local auto mechanic said that upon visual inspection the a/c clutch (part of the a/c compressor) was melted and that I would need a whole new a/c compressor assembly, possibly replace the drier, and completely flush the system. I ... Read more
Incident date: May 9, 2024
Due to mechanical error with the vacuum brake pump that has had millions of vehicles listed in the recall except for the Equinox, it caused $4,000 worth of damage to my vehicle and almost caused a crash on a highway in close proximity to an ambulance that was actively on an emergency run. I was on a major highway traveling at about 60 MPH. I was able to coast enough to wear I could safely get to t... Read more
Incident date: Apr 3, 2024
In June 2023, I had to replace the engine on the 2018 Ecosport at the cost of approximately $6000.00. The explanation on the bill was due to problems with the "oil pump" I received a letter from Form recalling the car for repairs Jan 1, 2024 for exactly the same problem that I haad to spend 6000.00 dollars to repair and they still have not repaired the issue on the recall notice. If the car... Read more
Incident date: Mar 3, 2024
NHTSA 19V-757 recall was performed on 06/09/2020. Diesel EGR Cooler started leaking, again. I have a filing that dealer is still using defective part.
Incident date: Mar 3, 2024
The contact owns a 2018 Ducati XDiavel S. The contact stated that while riding at 55 MPH, he heard an abnormal sound coming from the rear of the motorcycle. After a visual inspection, the contact became aware that the drive belt was damaged in three places. No warning lights were illuminated. The motorcycle was not taken to the dealer or an independent mechanic. The motorcycle was not repaired. Th... Read more
Incident date: Mar 3, 2024
My car seemed like it was losing power as I was driving many times - I had concerns and took it in and they mentioned I either needed an entire transmission or the torque converter part needed to be replaced. There are MANY of the Ford Edges ranging in years close to mine that have this recall; however mine is not included. When I spoke with Ford they mentioned they wouldn't pay for it, but I fear... Read more
Incident date: Jul 1, 2023
The contact owns a 2015 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle hesitated. The vehicle was taken to dealer to be diagnosed. The contact was informed that there were metal shavings in the engine oil, causing transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Incident date: May 7, 2024
1. The high voltage warning light is illuminated on the dash, the vehicle is available for inspection 2. The vehicle will not operate at a speed of more than 17 mph which puts the driver and general public at risk 3. Fisker technicians have attempted to repair on March 29, April 5, and April 18, 2024 in person at my residence Fisker has been unresponsive on next steps and will not respond to su... Read more
RAM
PROMASTER
(2020) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
May 7, 2024
Incident date: May 5, 2024
The contact owns a 2017 Ram 2500. The contact stated while driving 40–65 MPH, there was an abnormal chiming sound detected. The ABS warning light and service electronic braking system warning lights were illuminated and displayed. The contact called the local dealer, where an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate... Read more
Incident date: Apr 30, 2024
The steering wheel keeps sticking while driving. This is specially dangerous while in a turn because you have to force steering wheel out of the turn and quickly correct the vehicle’s reaction as it becomes unstuck. This is a HUGE safety issue and is scary to drive like this.
Incident date: Apr 30, 2024
The steering wheel keeps sticking while driving. This is specially dangerous while in a turn because you have to force steering wheel out of the turn and quickly correct the vehicle’s reaction as it becomes unstuck. This is a HUGE safety issue and is scary to drive like this.
Incident date: May 3, 2024
MoThe air suspension is stuck saying it cannot adjust. The car states that there is an electrical issue. As an electric car electrical issues seems to be a concerning error message to receive. The service center has stated a part was replaced two times but the error message remains. The error is in reference to exhausting from the valve block. This removes the ability to utilize any of the adjustm... Read more
Incident date: May 7, 2024
Mopar recall Z96 posted October, 13th 2022 for high pressure fuel pump. My local dealership stated parts for replacement of the high pressure fuel pump did not become available until November of 2023. They inspected my vehicle November 21st, 2023 and determined the high pressure fuel pump was to be replaced under mopar recall Z96. Dealership ordered parts at that time. On to March 4th, 2024. I ... Read more
Incident date: May 5, 2024
The steering rack overheated causing the vehicle to lock up while being driven. Looked issue up online and see this has been an issue and recall for other Ram pickups but Dodge Ram says my truck not covered under recall. I do not drive aggressive nor has this vehicle been used to haul anything heavy. It has 81000 miles on it. Dodge dealership says the electric power steering module has a fault... Read more
Incident date: May 5, 2024
The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The local dealer where the vehicle was diagnosed determined that the roof rail needed to be replaced. The contact stated that the roof rail was temporarily fixed with tape. The vehicle was not repaired. The contact was made aware NHTSA Campaign Number: 21V316000 (Structure). The manufacturer was made aware o... Read more
Incident date: May 5, 2024
The contact owns a 2016 Ford Focus. The contact stated while driving 60 MPH, the engine started to overheat, and the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the diagnostic result was undetermined, and the vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine a... Read more