Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Aug 13, 2024
The rear driver side tail light, brake light, and turn signal stopped functioning at one time while driving (leaving a parking lot). Warning indicators for all 3 appeared on the dash notice area. Checked all lights and fuses for the 3 lights to ensure nothing was damaged or blown. All were fine. The issue is the center pin for the ground wire connecting the rear lighting housing had melted. This w... Read more
Incident date: Aug 23, 2024
Fuel lines corroded just like millions of other HHR's. Gas is leaking. What does it take to have a recall on this? Does someone really have to be killed?
Incident date: Jan 1, 2024
On multiple occasions, the horn itself will start blowing without command. After pressing the horn to alert another driver, the horn will then stick again. There are repairs where 3m tape is applied to the horn switch behind the airbag, however it is not a professional repair and looks like it could potentially cause the horn to blow without command again.
Incident date: Aug 17, 2024
The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving. I had to have a nurse remove the glass shards from my face. Fortunately in this scenario, it did not cause me to lose control of my vehicle on a congested highway. The sunroof defects... Read more
1 injured
Incident date: Aug 1, 2023
While going to work on freeway doing 70 bike went into limp mode and I lost all throttle luckily I got out of traffic and was able to limp to dealership where bike has been 3 days now totally UNSAT especially when I researched online and see this is a common problem why hasn't Harley been made to fix this or do more people need to get hurt or die before you all will make Harley fix this problem!
Incident date: Aug 20, 2024
The contact owns a 2023 Subaru Forester. The contact stated while at a stop light, the brake pedal was released, but the vehicle failed to move. The accelerator pedal was depressed, and the vehicle jolted forward. The contact was able to drive to a parking lot. After shifting to drive, the vehicle unexpectedly reversed. While in reverse, the vehicle would shift to drive erroneously. The vehicle jo... Read more
Incident date: Apr 1, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Incident date: Apr 1, 2024
Screen completely unresponsive and delaminated
Incident date: Apr 1, 2024
The contact owns a 2018 Ford F-150 The contact stated while stopped at a traffic signal, the low oil pressure warning illuminated. The contact continued driving approximately 30 MPH and drove the vehicle back to the shop where an oil change had recently been performed. The shop technician informed the contact that the oil pan plug and the gasket had both slipped off the plastic oil pan. The contac... Read more
Incident date: Aug 23, 2024
The rear passenger control arm broke off of the subframe due to severe corrosion despite Hyundai applying a corrosion preventative under recall 17-01-013 on 12/1/2015. During all service work following the preventative in 2015, corrosion was never brought up as a concern by the dealership (we have all service records since date of initial purchase). Thankfully we had just reached our destination a... Read more
Incident date: Aug 5, 2024
I was driving 70 MPH on the highway when I received a warning on my dash that stated "service power steering, drive with care" and a second warning that stated "service stabilitrak". I immediately felt the steering wheel lock up and lost all power steering. My safety as well as others was put in risk as I was unable to maneuver the vehicle especially at the high rate of speed. Prior to this incide... Read more
Incident date: Aug 23, 2024
Check engine light came on. Got a code C0020-01. abs pump motor control. Opon further research I found out this is a common issue and I was told to report it to nhtsa for there investigation. I did not have it fixed yet.
Incident date: Aug 23, 2024
5 emergency lights came on at the same time, we went to the Honda dealer and the problem is the front camera, they told us there, for the diagnosis it was $250 dollars and if we want to fix it it would be $1900, I think that Honda should cover that because it is a car with only 30,000 miles, it is a very expensive repair for a car that is not that old.
Incident date: Aug 22, 2024
See attached document for complaint.
Incident date: Aug 22, 2024
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System ) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The ... Read more
Incident date: Jan 1, 2024
Excessive amounts of water accumulated at interior floors from the A/C drain unit. Water damage to all sensors and bad odor. Worried car may catch fire while driving. A/C will sometimes work.
Incident date: Jan 1, 2024
Excessive amounts of water accumulated at interior floors from the A/C drain unit. Water damage to all sensors and bad odor. Worried car may catch fire while driving. A/C will sometimes work.
Incident date: Aug 11, 2021
while driving the Electronic Stability Control warning light comes on and the car loses power.
Incident date: Jun 19, 2024
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine.... Read more
Incident date: Aug 11, 2023
August 22, 2024 Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Regarding: Customer Satisfaction Program 24N01 I want to let you know how dissatisfied I am with your customer service claim to have happy satisfied customers, that is so proudly proclaimed in the introduction to this notice. We travel long distances in very remote areas of the Southwest. The last... Read more
Incident date: Aug 10, 2024
Due to the poor quality/materials, the dashboard leather has warped to where the passenger side airbag will likely not deploy properly in the event of an accident. Additionally, the automatic cruise control switch has ceased to function. Cruise control can be turned on, but not set due to the switch failure.
Incident date: Aug 13, 2024
after pulling the camper home from a trip, we noticed that the molding was separating from the frame, after further inspection, we found that a weld was broken up on the frame that you can view from the front propane storage compartment. We contacted Grand Design and Lippert, we were told from Lippert to contact GD, we did that and GD has scheduled an SRT team to inspect our unit at the end of Sep... Read more
Incident date: Jul 25, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribu... Read more
Incident date: Jul 25, 2024
While driving the car cuts completely off while driving. Everything blacks out. No lights will come on, not even the emergency lights. It starts back up in about 15 to 20 minutes, lights come back on. And it starts back up. This has happened at least 3 times, almost causing me to get hit because when it shuts off it want roll or do anything else
Incident date: Jul 25, 2024
I received a recall notice. NHTSA Campaign Number: 24V499. Recall of Cabin Electric Water Pump. The document states that the company will replace the pump at no cost and that I need to contact a fisker authorized service provider as soon as possible. There are no Fisker authorized service centers in the state of Michigan. It also says to contact Fisker Support if assistance is needed. The numb... Read more
Incident date: Aug 1, 2022
Engine stall. The first time it happened I was going about 35 mph down the street and the car quit accelerating. Engine still running all the lights on did not notice any warning lights. Coasted into a parking lot. Turned off car and restarted and drove 1/2 block home. Read online to start car in auxiliary mode three or five times. Did that and did not have a problem. About 3 or so weeks later, it... Read more
Incident date: Aug 21, 2024
Pressed the button to open the rear passenger sliding door and it would open. When opened manually it would open only about 12 inches. Then when we were driving on the highway the door opened on its own. The door had to be manually closed and now it will not open. This is now a safety concern that in the event of a crash passengers may not be able to exit the vehicle or the door could open again... Read more
Incident date: Aug 21, 2024
The contact owns a 2012 BMW 535I. The contact stated while driving approximately 50–55 MPH, the engine overheated and the vehicle shutoff. The engine warning light was illuminated. The vehicle was restarted. The contact continued to drive to her residence. The contact stated that the failure was related to NHTSA Campaign Number: 16V746000 (Fuel System, Gasoline). The vehicle was towed to an inde... Read more
Incident date: Aug 21, 2024
I HAVE HAD ISSUES WITH THE VERY BAD LOW BEAM LIGHTING AT NIGHT. ITS SO TERRIBLE THAT ITS LIKE HAVING NO LIGHTS ON AT ALL AND RIDING WITH THEM ON CONSTANT HIGH BEAMS HAS RESULTED IN ME BEING PULLED OVER ON NUMEROUS OCCASIONS BY POLICE BUT ITS ALSO UNSAFE TO ALL OTHER DRIVERS I PASS. THE LOW BEAMS WERE WHY I HAD AN ACCIDENT IN NOV OF 2023. THAT RESULTED IN ME GOING DOWN AN EMBANKMENT HITTING A TREE ... Read more
Crash
Incident date: Aug 21, 2024
The contact owns a 2018 Toyota Camry. The contact stated while the vehicle was parked, the vehicle failed to start-up. Additionally, the low braking power warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under an unknown recall. ... Read more
Incident date: Aug 21, 2024
The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the front end of the car, hood, or roof indicating that something may have struck the car. An inspection of the sunroof showed a sizable hole in t... Read more
Incident date: Aug 18, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more
Incident date: Jun 12, 2022
Multiple areas of my jeep are starting to rusting and corroding. Jeep knows there are issues and are doing nothing about it. Not only is it unsightly but rust also compromises the structural integrity of the body of the vehicle.
Incident date: Aug 20, 2024
See attached document for complaint.
Incident date: Aug 21, 2024
The water pump failed vehicle only has around 105,225 miles on it. This has been a known issue with the 3.5L Twin turbo ecoboost. The water and coolant continuously coming out happens to be on the alternator which has caused it to short out and no longer be working properly. There has not been any kind of malfunction or warning lights for any of the issues and because of the way ford designed the ... Read more
Incident date: Jun 1, 2024
Shift to park warning, while the vehicle is parked
Incident date: Jun 1, 2024
Transaxle Repair/Replacement: recommend transmission replacement due to whining noise coming from transmission due to internal failure. The transaxle is the transmission for front wheel drive vehicles. The transaxle transfers power from the engine to the wheels. Unsafe driving conditions issue is stemming from faulty transmission, not only on this particular vehicle but many 2021 Toyota Highlander... Read more
Incident date: Aug 4, 2024
See attached document for complaint.
Incident date: Aug 4, 2024
See attached document for complaint.
Incident date: Aug 20, 2024
The headlight/taillights control dial switches modes and settings when entering and existing vehicle, the dial for the auto lights it will change and turn off the lights so that while you drive at night the daytime driving lights come on but there will be no rear tail lights. Creating a very dangerous driving at night with no tail lights . I have not taken it in to the dealer as it is intermitten... Read more
Incident date: Aug 20, 2024
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a ... Read more
Incident date: Jul 22, 2022
The front left side market light defective message is coming up. I read a recall had been done for this for some VINS but not all. How do I get it on the recall list?
Incident date: Dec 20, 2022
The dashboard is melting causing a glare in the windshield.
Incident date: Dec 20, 2022
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was no longer answering the phone number listed on the recall lett... Read more
Incident date: Aug 19, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System). The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and would not accelerate above 20 MPH. Additionally, the contact stated that on several occasions when the vehicle was turned on and off, the doors remained locke... Read more
Incident date: Aug 19, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System). The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and would not accelerate above 20 MPH. Additionally, the contact stated that on several occasions when the vehicle was turned on and off, the doors remained locke... Read more
Incident date: Aug 19, 2024
Around 40,000 miles, the digital display on the information cluster of my 2019 Ram 1500 Bighorn started to go blank intermittently. Sometimes for long periods, sometimes for only a few minutes. Over time the display would only work once a week. Now at just over 50,000 the information will not display at all. Occasionally I would hear a tone, but because the display is blank I am unable to know ... Read more
Incident date: Aug 20, 2024
Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck
1 injured
Incident date: Aug 10, 2024
See attached document for complaint.
Incident date: Jul 19, 2024
ABS light will come on, speedometer will stop working, Gear shift will lock up and not move. Jeep will stop moving while on highway at random times without any warning. Steering will lock up on turns not allowing the vehicle to turn.