Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 11, 2024
The contact owns a 2013 Ram 1500. The contact stated while driving 60 MPH, the steering wheel seized. The contact depressed the brake pedal because the steering wheel could not be turned in either direction. The vehicle was turned off and restarted and the steering failure message was displayed. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was notifi... Read more
Incident date: Sep 11, 2024
The contact owns a 2020 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacture... Read more
Incident date: Aug 11, 2024
The contact owns a 2022 Nissan Rogue. The contact stated while driving approximately 45 MPH, the throttle body and engine power reduced messages were displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer w... Read more
Incident date: Jun 1, 2023
I had backed in to a parking space in a parking lot. To exit, I shifted the car into Drive, gently touched the accelerator (which should have accelerated the car to 2 MPH) and turned the steering wheel about 90° clockwise with my left hand to straighten the wheels. In doing so, the base of my left thumb inadvertently pushed the Set button on the cruise control, causing it to set to 15 MPH, its mi... Read more
Crash
1 injured
Incident date: Aug 26, 2024
While driving at highway speeds, our 2015 Chevrolet Colorado suddenly experienced loss of power assisted steering. I was able to steer the vehicle, but there was no power assist. This happened suddenly, with no advance warning lights. At the time of the incident, the driver information center displayed "check power steering". The sudden loss surprised me and although the vehicle was driveable,... Read more
Incident date: Feb 8, 2023
-Failed: 12 V battery draining, defective screw assembly that holds the hood down, broken air vents. Inspection available upon request. -Put in multiple repair tickets/messages months ago with no response from Fisker. Phone # listed in recall mailer just rings and rings. Phone record show I've been on hold for 8+ hours total before giving up. -No inspection of components by Fisker or other service... Read more
Incident date: Sep 11, 2024
Concerns: Electrical is slow to respond the screen. The turn knob is a HUGE safety concern. The turn know sometime doesn’t not click or stay in park. The vehicle will lunge. The knob is easy hot accidentally hit and move out of the gear causing the auto brake to jerk the car to a stop. The getting the brake release to get car back in gear is slow to unlock. Sometimes I have to turn the car co... Read more
Incident date: Sep 11, 2024
COOLANT LEAKING INTO CYLINDER. ENGINE HAS 72,440 MILES. ENGINE SHOULD NOT NEED REPLACEMENT. COMMENT ISSUES WITH FORD EDGE
Incident date: Aug 28, 2024
My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - ba... Read more
Incident date: Aug 28, 2024
Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardr... Read more
Incident date: Aug 28, 2024
The engine in my 2017 Hyundai Santa Fe malfunctioned due to issues with the connecting rod bearings, a known defect for this model. While driving on the highway, the engine began to slow down and fail, creating a hazardous situation that jeopardized my safety and that of other road users. A diagnostic performed at World Car Hyundai South confirmed that the problem was with the connecting rod beari... Read more
Incident date: Jul 1, 2024
Transmission UA80e is a poorly designed transmission. It almost caused an accident due to the transmission lunching forward on its own. Also has a whine coming from the transaxle. There is a customer service program for the 2017-2018 models about this issue. But I have a 2019 and not eligible for the program. Would like for Toyota to make this right. Less than 5 year old van.
Incident date: Sep 4, 2024
Fuse box (rear) 2008 Buick Lucerne CXL. FUEL PUMP Relay burns fuses out quickly. The fuse box located under the back seat has been having issues of burning where the fuel pump relay is located. It then in turn shorts out the fuse box which keeps needing to be replaced. This is a safety issue as it catches fire under the back seat. Fuse box has been replaced before and continues to have issues an... Read more
Fire
Incident date: Sep 4, 2024
Fuse box (rear) 2008 Buick Lucerne CXL. FUEL PUMP Relay burns fuses out quickly. The fuse box located under the back seat has been having issues of burning where the fuel pump relay is located. It then in turn shorts out the fuse box which keeps needing to be replaced. This is a safety issue as it catches fire under the back seat. Fuse box has been replaced before and continues to have issues an... Read more
Fire
Incident date: Sep 4, 2024
ABS Control Module failed and manufacture has not had a replacement available for at least a year and a half, they were supposed to be available March 2024 and that date has been pushed back every month. No one makes an aftermarket module either. Not having ABS on a Truck in Florida is very dangerous.
Incident date: Nov 30, 2023
I wrote before about the electrical issue. My husband jumped started my car On 8/28/24. I drove down to my church for a Women's Bible Study. I was there for 2 1/2 hours. When I went to leave my car would not start. I called my son. He jump started my car for me. As I was about to leave after a few minutes my car quit running. As the car was running every electrical component on the dash was going ... Read more
Incident date: Aug 27, 2024
One year ago I experienced my truck down shift to 1st gear suddenly, my truck shut off and a yellow wrench appeared on the dash. I restarted the truck and it ran fine for a week before this happened again. I found a notice from Ford that the NHTSA had required Ford to fix this issue. I took my truck to the local Ford dealer, but they couldn't find the associated code for the problem. They did ... Read more
Incident date: Aug 27, 2024
The contact owns a 2018 Ford F-250. The contact stated while driving 75 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was m... Read more
Incident date: Aug 27, 2024
The contact owns a 2018 Ford F-250. The contact stated while driving 75 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was m... Read more
Incident date: May 1, 2024
The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect... Read more
Incident date: May 1, 2024
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: May 1, 2024
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
Incident date: Aug 14, 2024
The contact owns a 2024 Chevrolet Equinox EV. The contact stated that the front driver's side windshield wiper travel was reduced, reducing the visibility of the roadway while driving in the rain. Additionally, the contact stated that while driving under the sun, the dashboard reflection on the windshield was significant, severely reducing the visibility of the roadway. The vehicle was taken to th... Read more
Incident date: Jul 25, 2024
Driving on hwy at 55 miles per hours complete power loss. No engine no electrical. I was able to coast to stop but was not able to activate hazards . I had just had the aux battery for auto start stop replaced by lithia Jeep dealer in corpus Christi
Incident date: Jul 25, 2024
Loss of power transmission failure Recall issues continue
Incident date: Aug 1, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed in a parking lot, the vehicle stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to th... Read more
Incident date: Aug 30, 2024
The contact owns a 2016 Ford Escape. The contact stated that while his nephew who is a mechanic was replacing the front passenger’s side ball joint, he observed that the radiator was hanging down and the support brackets were rusted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 160,000.
Incident date: Sep 2, 2024
Vehicle shakes when turning on and while driving, check engine light is on or blinking, service stabilitrack warning, traction control light is on, poor acceleration, Tire monitor system light is on and does not read tire pressure (this is all happening at the same time).
Incident date: Sep 2, 2024
Vehicle shakes when turning on and while driving, check engine light is on or blinking, service stabilitrack warning, traction control light is on, poor acceleration, Tire monitor system light is on and does not read tire pressure (this is all happening at the same time).
Incident date: Sep 2, 2024
Vehicle shakes when turning on and while driving, check engine light is on or blinking, service stabilitrack warning, traction control light is on, poor acceleration, Tire monitor system light is on and does not read tire pressure (this is all happening at the same time).
Incident date: Mar 11, 2020
Headlights flicker about once every minute. it gives the impression that i am using my brights for oncoming traffic and has caused other drivers to "flash" their brights at me and i get flashed after passing other vehicles. I am concerned that at one point the "flicker" will just shut off and leave me totally in the dark driving country roads. i drive mostly on rural highways. it would be impo... Read more
Incident date: Mar 11, 2020
VW still has not remedied the rebooting screens issue from their May recall. If the main driver information screen shuts off, cruise control and lane keep also shut off, which means the vehicle slows down and will not continue following the lane, resulting in the vehicle possibly being put in a dangerous situation.
Incident date: Mar 11, 2020
VW still has not remedied the rebooting screens issue from their May recall. If the main driver information screen shuts off, cruise control and lane keep also shut off, which means the vehicle slows down and will not continue following the lane, resulting in the vehicle possibly being put in a dangerous situation.
Incident date: Sep 9, 2024
The contact owned a 2021 Subaru Impreza. The contact stated that while stopped at a red light, another vehicle crashed into the rear of the vehicle. The force of the impact caused the contact to hit another vehicle which then caused that vehicle to also hit another vehicle; in total, four vehicles were involved in the accident. The contact's air bags did not deploy upon impact. The contact was tak... Read more
Crash
1 injured
Incident date: Aug 3, 2024
Passenger side headrest deployed while PARKED and plastic pieces fell out.
Incident date: Aug 3, 2024
Engine was replaced in Feb. 2020 as part of the 162 engine recall. Car engine completely shuts down while driving and cannot be restarted for 20 or so minutes. This leaves me stuck in traffic with no ability to move the car. The new engine only has 40,000 miles on it. Dealership first said it was an issue with the engine and valves but when I wanted them to pay, they said the car is fine and p... Read more
Incident date: Aug 3, 2024
The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (... Read more
Incident date: Sep 7, 2024
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact sta... Read more
Incident date: Sep 9, 2024
The contact owns a 2014 Kia Sorento. The contact stated while driving 55 MPH, the headlights failed to function properly. The contact stated that the check engine warning light was also illuminated. The vehicle was towed to a dealer but was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case was opened. The approximate f... Read more
Incident date: Sep 9, 2024
The contact owns a 2014 Kia Sorento. The contact stated while driving 55 MPH, the headlights failed to function properly. The contact stated that the check engine warning light was also illuminated. The vehicle was towed to a dealer but was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case was opened. The approximate f... Read more
Incident date: Sep 9, 2024
All the warning lights came on while driving on the highway and the vehicle shutdown on its own. 3,000 miles on the vehicle. Seems like an electrical or software issue. Absolutely unacceptable. I am lucky I wasn’t hit.
Incident date: Sep 10, 2024
ABS and Traction control warning lights are on display. Cruise control and 4x4 will not engage due to this issue. Also causing malfunction while towing a trailer.
Incident date: Sep 10, 2024
ABS and Traction control warning lights are on display. Cruise control and 4x4 will not engage due to this issue. Also causing malfunction while towing a trailer.
Incident date: Sep 10, 2024
One of the 2 horns has stopped working. After checking the Hyundai Forum website, I've found that one or both horns has suddenly went dead on not just Santa Fe's, but virtually all Hyundai models across the board. This seems to be a widespread defect. This is very dangerous because the cessation of operation is sudden and without warning (ie, no dashboard warning light). If there is a need for the... Read more
Incident date: Aug 1, 2024
Forward camera failure, will not reset, continues to come up since 2021 multiple times this vehicle has been in the shop for this repair now that the warranty is over it is not covered and is not getting fixed I cannot use my cruise control and it continues to come up on the dash. This needs to be repaired and no one wants to fix it
Incident date: Aug 1, 2024
Forward camera failure, will not reset, continues to come up since 2021 multiple times this vehicle has been in the shop for this repair now that the warranty is over it is not covered and is not getting fixed I cannot use my cruise control and it continues to come up on the dash. This needs to be repaired and no one wants to fix it
Incident date: Aug 1, 2024
Forward camera failure, will not reset, continues to come up since 2021 multiple times this vehicle has been in the shop for this repair now that the warranty is over it is not covered and is not getting fixed I cannot use my cruise control and it continues to come up on the dash. This needs to be repaired and no one wants to fix it
Incident date: Sep 3, 2024
Received the vehicle on 8/6/24 with 96,500 miles on it. On 8/15/25 I received a check engine light with error code P0401 indicating an issue with the EGR Valve. I took the vehicle to my dealership which confirmed the issue and was informed that it was a common failure with this type of vehicle. I was placed on a waitlist for the part which as of today, 9/9/24, still is not available. A quick Goo... Read more
Incident date: Sep 3, 2024
Power steering started to make creaking sounds when turning the steering wheel right or left. Speed not a factor. I was concerned that something might be seriously wrong so took to local mechanic. Need to replace the rack and pinion steering gear. Took a week to get the parts. Cost 2500.00 to fix. Now it needs to go back for a redo cause there are issues with the electronics. Must wait anot... Read more
Incident date: Aug 12, 2024
The contact owns a 2020 Ram 2500. The contact stated that while driving approximately 65 MPH, there was a knocking noise coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that engine grid heater had overheated, causing damages to the engine. The engine was replaced, and the vehicl... Read more