Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jul 10, 2024
The wiring for the headlights is too thin from the factory and often burns out the socket that holds the bulbs.
Incident date: Jul 10, 2024
The contact owns a 2018 Toyota Camry. The contact that while driving 60 MPH and attempting to complete a turn, upon depressing the brake pedal, the contact became aware that the brake pedal was stiff and had seized in the depressed position. As a result, the contact briefly lost control of the vehicle, coming to a complete stop in a field after leaving the roadway and engaging the parking brake. T... Read more
Incident date: Jul 1, 2024
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the charging system fault warning light illuminated, and the vehicle independently shifted into to park(P) and stalled. The vehicle was towed to a dealer. The vehicle was diagnosed with a battery junction box and fuse failure. The vehicle was currently being repaired. The manufacturer was made aware of... Read more
Incident date: Jul 10, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the engine became overheated with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the cylinder heads. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of th... Read more
Incident date: Sep 1, 2023
ABS hydraulic pump failure, confirmed by Ram dealer. ABS light coming on and off affecting cruise control. Warning on dash says service ABS system. Truck only has 14350 miles No brake failures as of yet
Incident date: May 8, 2024
ABS hydraulic pump failure, confirmed by Ram dealer. ABS light coming on and off affecting cruise control. Warning on dash says service ABS system. Truck only has 14350 miles No brake failures as of yet
Incident date: May 8, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact a... Read more
Incident date: May 8, 2024
My 2016 Subaru Outback has gone through 5 batteries since purchase in 4/2016. The reason for my contact with you is that the Navigation function “eyesight” has been problematic for at least two years and began with the third of five batteries. The function stops working randomly at any hour of the day and in all conditions. This year it went off and on in excess of 300-400 times. Each time i... Read more
Incident date: Jul 10, 2024
I have the snow white pearl color paint that is peeling rapidly off ( or what the body shops call Delamination ) . My paint began peeling in a tiny spot I thought was a chip from a rock but rapidly began peeling all over .
Incident date: Jul 6, 2024
Windows started fogging up when driving. Turned on ac to resolve and no cold air came out resulting a dangerous driving condition trying to see through condensation. Took vehicle to the dealer and found the cause was yet another leaking ac evaporator coil as several others have reported. Concerning to know there were toxic chemicals leaking in the vehicle. Dealer quoted at $3,000 to replace. Fo... Read more
Incident date: Jul 1, 2024
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the ca... Read more
Incident date: Jul 1, 2024
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the ca... Read more
Incident date: Jul 5, 2024
The hood latch doesn't always work and the hood could fly up and obstruct vision and cause a wreck,the gas door sticks and won't open on the first try, engine is slow on excelleration some times. Not sure when it all started
Incident date: Jul 7, 2024
I have had a few incidents where I am driving and the brake signal starts flashing/dinging when I am nowhere near another car. In one instance; the car automatically braked in the middle of the highway with no car in front of me. This could have caused a major accident if I did not react quickly. In addition, I could have gotten major whiplash as I was driving over 40 MPH. I am also having issue... Read more
Incident date: Jun 25, 2024
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause... Read more
Incident date: Nov 20, 2023
ABS and traction control lights intermittently go on and off. Most of the time just by driving over a bump. Constantly going on and off. Many forums online about this related issue. Many talk about pump being replaced and not solving or the Hydraulic Control Module replaced and not solving and many talk about faulty electrical connections. Error code: C0020-01 ABS Pump Motor Control - General El... Read more
Incident date: Nov 20, 2023
ABS and traction control lights intermittently go on and off. Most of the time just by driving over a bump. Constantly going on and off. Many forums online about this related issue. Many talk about pump being replaced and not solving or the Hydraulic Control Module replaced and not solving and many talk about faulty electrical connections. Error code: C0020-01 ABS Pump Motor Control - General El... Read more
Incident date: Jul 1, 2022
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine and transmis... Read more
Incident date: Jul 1, 2022
The contact owns a 2024 Cadillac CT4. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was taken to a local dealer where the rear main seal of the engine was replaced. The contact stated that after the replacement of the rear main seal, while driving at an undisclosed speed, there were abnormally loud sounds coming from the ... Read more
Incident date: Jul 9, 2024
The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall rep... Read more
Incident date: May 30, 2024
The contact owns a 2012 Ford F-150. The contact stated while driving approximately 60 MPH, the vehicle unexpectedly downshifted from seventh gear to first gear, nearly causing several crashes. The contact stated that the transmission warning light was illuminated. The contact stated the failure had been reoccurring. The vehicle was taken to a local dealer where it was determined that an update of ... Read more
Incident date: May 30, 2024
I bought a 2024 Tacoma TRD Off Road Premium Package through MAS ( Military Auto Source ). I picked the vehicle up from the Bremerhaven port in Germany on 08 July 2024 it was missing the back bed charging adapter box but MAS said they would cover the cost in writing to fix no big deal and I drove it back to Weiden Germany. Today 09 July 2024 I lost the ability to shift into 2nd, 4th, and 6th gear... Read more
Incident date: Jan 18, 2024
The contact owns a 2018 Chevrolet Traverse. The contact stated that the driver’s side taillight was blown due to water entering the taillight assembly. While driving approximately 40-45 MPH, the battery failure warning light illuminated. The contact stated that the following day while driving approximately 40-45 MPH, the vehicle lost motive power. The battery warning light remained illuminated a... Read more
Incident date: Jul 1, 2024
The contact owns a 2023 Kia Sorento. The contact stated that the engine START/STOP feature was malfunctioning. The contact stated that while at a complete stop, the engine START/STOP system caused the vehicle to restart, and then to stall, nearly causing a crash. The battery warning light was illuminated and the message "Shift to Park to Start Vehicle" was displayed. The contact stated that the fa... Read more
Incident date: Jul 1, 2024
The contact owns a 2023 Kia Sorento. The contact stated that the engine START/STOP feature was malfunctioning. The contact stated that while at a complete stop, the engine START/STOP system caused the vehicle to restart, and then to stall, nearly causing a crash. The battery warning light was illuminated and the message "Shift to Park to Start Vehicle" was displayed. The contact stated that the fa... Read more
Incident date: Jul 7, 2024
Oil consumption is excessive it has caused the engine to have a knocking noise even though routine oil changes have been up to date. Yes available for inspection. This may cause the engine to seize at any given point while in motion. No, I have not been able to take the vehicle to a dealership yet. No, vehicle has not been inspected. No, no check engine/warning light has turned on. Knocking noise ... Read more
Incident date: Jul 8, 2024
When my truck is outside and gets rained on. The Tailgate automatically drops and keeps dropping over and over again. It’s been doing this for months. I have many safety concerns. I’ve had my tailgate open while driving. I had a young child standing behind my truck and it automatically opened. Recently over the period of the night it kept sending signals to drop annd lights would alol tu... Read more
Incident date: Jul 1, 2024
After filling up one day I was heading home and started to smell gas from my ac vents when I turned it on I didn’t pay much attention until I got nauseous and a huge headache. Later that day my boyfriend tried to get to work and the car said “engine off” and turned off on the side of the highway if wouldn’t start. We figured maybe a battery l got it towed home afterwards and just let it si... Read more
Incident date: Jun 23, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted, prompting the contact to pull over to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The... Read more
Incident date: Jun 23, 2024
Driver side window spontaneously exploded while driving 70 mph on the toll. It’s available for inspection.I almost lost control of the car when it happened. It’s currently at the Toyota dealership in Plano.There was no warning of anything before it exploded.
2 injured
Incident date: Jun 24, 2024
The contact owns a 2017 Buick Enclave. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags). The local dealer was made aware of the issue and three separate appointments were scheduled to have the recall repair performed. The contact arrived for the appointments and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable... Read more
Incident date: May 30, 2021
If vehicle is parked in sun the front facing camera and laser located at the top of the windshield overheat then when the vehicle is started the overheated front facing camera is offline so the collision, lane depart/assist and auto dimming system will not boot so those safety features are offline and your screen with your instrument cluster is obstructed by warning messages. If you park in the sh... Read more
Incident date: Jul 9, 2023
ABS system - flashes on and off dash, ABS has been inspected by dealership. Dealership said, could replace ABS but it could very likely have the same issue due to part malfunction. This malfunction causes- no cruise control, no traction control, sounding and lighting up on dash constantly.
Incident date: Jul 9, 2023
The anti-lock brake system engaged on a dry road while trying to stop at a light. The braking distance increased dramatically with very little control of the vehicle and almost caused an accident rear-ending the car ahead of me with kids in car.
Incident date: Jul 9, 2023
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 70 MPH, the A-pillar trim started detaching from the vehicle. The contact stated that parts of the trim had already detached and fallen off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local deal... Read more
Incident date: Jun 14, 2024
The contact owns a 2015 Kia Optima. The contact stated while her granddaughter was driving at an undisclosed speed, the vehicle lost motive power and there was smoke coming from the front end of the vehicle. The driver was able to pull to the side of the road and turned off the vehicle. The contact met her granddaughter on the side of the road. Upon inspecting the vehicle, the contact noticed that... Read more
Incident date: Jun 14, 2024
The contact owns a 2015 Kia Optima. The contact stated while her granddaughter was driving at an undisclosed speed, the vehicle lost motive power and there was smoke coming from the front end of the vehicle. The driver was able to pull to the side of the road and turned off the vehicle. The contact met her granddaughter on the side of the road. Upon inspecting the vehicle, the contact noticed that... Read more
Incident date: Jul 8, 2024
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was... Read more
Incident date: Jul 8, 2024
The contact owns a 2017 Ford F-250. The contact stated that after driving approximately 50-65 MPH and pulling into a business parking lot, the contact became aware that there was a trail of fuel on the ground. The contact inspected the vehicle and became aware of fuel leaking underneath the front of the vehicle between the tires. The contact drove to the nearest independent mechanic, where it was ... Read more
Incident date: Jul 4, 2024
Power steering stopped working with no warning as the truck was being driven up a busy Highway at 65 MPH. Lost momentary control of the truck but was able to pull over and turn it off without incident. When it was restarted the engine light came on with an error message popping up. It was on a very busy highway but we were able to limp it home, going miles under the speed limit with emergency fla... Read more
Incident date: Jul 4, 2024
My car has an airbag recall from May of 2023, which has no remedy. This has not been resolved in a timely manner.
Incident date: Jul 4, 2024
The contact owns a 2018 Ford EcoSport. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tension arm, result... Read more
Incident date: Jun 3, 2024
The forward park usually works now it doesn’t and this is a 2024 jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now i guess it just doesn’t do that anymore ? Can I get some help please and quick…..lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!
Incident date: Jun 3, 2024
The forward park usually works now it doesn’t and this is a 2024 jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now i guess it just doesn’t do that anymore ? Can I get some help please and quick…..lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!
Incident date: Dec 20, 2021
I hit a pot hole and a stabilitrack error popped up. Also reduced engine power I was miles from home and could have easily caused a major accident on the road.
Incident date: Jul 7, 2024
I hit a pot hole and a stabilitrack error popped up. Also reduced engine power I was miles from home and could have easily caused a major accident on the road.
Incident date: Jul 6, 2024
UNKNOWN - Steering is too tight and unable make turns without using force - occurs always
Incident date: Jun 26, 2024
Today, we experienced, for the FOURTH time, a complete stall while driving. Accelerator would not work at all. Van died while driving approx 25 mph. We just had the entire fuel pump & fuel pump relay completely replaced. We have replaced both of these twice now, in less than 3 years. Same problem keeps happening. Mechanic agrees, that the core problem lies within a failure of the TIPM system. It's... Read more
Incident date: Jul 6, 2024
On this RV the back man door will not close/latch. We have to use a bungy cord to keep it closed. The latch on the door doesn't catch on the wall catch plate.