Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 27, 2024
I purchased this truck new in 2018. I soon started having problems with very hard shifting and slamming into gear. It has been to the shop and diagnosed and continues to do it. They cant seem to fix it. My ABS lights and alarm are sounding non stop. This happened within 5 miles of my warranty being up. I did diagnostics and they wont cover it and want to charge me 1500 plus i have to wait 8 ... Read more
Incident date: Sep 27, 2024
I purchased this truck new in 2018. I soon started having problems with very hard shifting and slamming into gear. It has been to the shop and diagnosed and continues to do it. They cant seem to fix it. My ABS lights and alarm are sounding non stop. This happened within 5 miles of my warranty being up. I did diagnostics and they wont cover it and want to charge me 1500 plus i have to wait 8 ... Read more
Incident date: Sep 27, 2024
I purchased this truck new in 2018. I soon started having problems with very hard shifting and slamming into gear. It has been to the shop and diagnosed and continues to do it. They cant seem to fix it. My ABS lights and alarm are sounding non stop. This happened within 5 miles of my warranty being up. I did diagnostics and they wont cover it and want to charge me 1500 plus i have to wait 8 ... Read more
Incident date: Sep 30, 2024
The contact's wife owns a 2014 Jeep Cherokee. The contact stated that while his wife was driving 45 MPH, the gear shifter moved to neutral(N) independently and the vehicle stopped abruptly. The contact stated that the driver restarted the vehicle; however, the gear shifter remained stuck in neutral(N). The messages "Service Transmission" and "Service Parking Brake" were displayed. A bystander assi... Read more
Incident date: Sep 30, 2024
Water is leaking into the passenger compartment after rain storms and accumulating in the carpet of the front passenger footwell causing mold.
Incident date: Sep 30, 2024
While waiting in the drop off line at school the Bronco suddenly shut off and would not restart. The dash lights, AC controls, radio, etc all shut off as if the entire electrical system shut down. The orange pull strap used to put the vehicle in neutral did not work as the electrical shutdown seemed to have locked up the brakes. Fortunately since it happened in a school zone traffic was slow ... Read more
Incident date: Dec 31, 2022
The contact owns a 2019 Ford F-150. The contact stated while reversing the vehicle, the rearview camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and... Read more
Incident date: Aug 30, 2024
This is an issue I have noticed with my car shortly after I bought it. The problem is that the car has a noticable delay in acceleration when accelerating from a complete stop. After doing some research online, I found that the cause was the car's CVT transmission, and that a delay in acceleration happens with other cars with CVT transmissions as well. This could be potentially dangerous especiall... Read more
Incident date: Sep 25, 2024
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle w... Read more
Incident date: Sep 30, 2024
Heading westbound on I-70, taking Exit 29 off ramp from highway, I drove over uneven pavement. My traction control, ABS and brake lights illuminated, the brakes suddenly felt mushy. As I approached the stoplight at the end of the exit ramp, I questioned whether I would be able to stop. Scared me immensely. Luckily no cars were near me. I now do not have ABS, Traction Control, stability control OR ... Read more
Incident date: Sep 29, 2024
While driving, the brakes have no pressure. When starting the vehicle, the brakes go all the way to the floor. I took my car to several difference garages, and they determined the brake booster was the issue. No repair has been done, but the brakes go all the way to the floor and is difficult to stop. The 2nd issue is after the local Ford dealership performed work on the fuel system for a reca... Read more
Incident date: Sep 29, 2024
While driving, the brakes have no pressure. When starting the vehicle, the brakes go all the way to the floor. I took my car to several difference garages, and they determined the brake booster was the issue. No repair has been done, but the brakes go all the way to the floor and is difficult to stop. The 2nd issue is after the local Ford dealership performed work on the fuel system for a reca... Read more
Incident date: Sep 29, 2024
This vehicle has left me stranded with my family multiple times with out being able to pull over on the side of the road. It’s had so many coolant leaks, hoses bust, and a hand full of coolant leaks in the whole system. The jaguar dealership has worked on vehicle multiple of times without any success. The vehicle while driving didn’t even warn me the coolant was low. When I pulled over and ope... Read more
Incident date: Sep 19, 2024
While driving down the interstate at 70 miles per hour, going up an incline, the car lost ALL power & then jerked kicking back into gear. Once off the interstate attempting to get to a safe place, it completely shut off without warning! No check engine lights or any warning lights. Just randomly shuts off. After replacing what was assumed as the mass flow air sensor ($186.00) & the crankshaft s... Read more
Incident date: Sep 26, 2024
While driving to restaurant, Power Steering Unavailable - Service required" message came on 3 or 4 times for about 2-5 seconds during trip.
Incident date: Sep 28, 2024
Power steering failure occurred while driving. This makes the truck very hard to turn. A warning message appears in the info screen “power steering assist failure” when the power steering failure happens. The only fix is to stop the truck, turn off the truck, open the drivers door, close the drivers door, and then restart the truck. The first occurrence of this failure was in July 2024. It ha... Read more
Incident date: Sep 29, 2024
Engine misfired while driving down highway causing car to shake, and emitting smoke from the tailpipe. Vehicle has 93,000 miles and has always been well maintained. Driven carefully and never driven rough. Due to the abrupt failure of the engine driver nearly lost control of the vehicle and had to pull to the side of the road immediately. The problem was confirmed by the dealer who admitted t... Read more
Incident date: Sep 28, 2024
This is a attachment to my last Inquiry.
Incident date: Sep 28, 2024
This is a attachment to my last Inquiry.
Incident date: Sep 6, 2024
While driving on my way home from work my , brakes became extremely hard to press down on and then my service engine light came on this all occurred on 7/31/2024. So the very next day I took my vehicle to a Kia dealership which was 8/1/ 2024 to find out what was causing this to happen. The technician stated that they would have to put it on a machine and run a diagnostic on it. I asked the t... Read more
Incident date: Apr 27, 2024
In Mid-August I was sitting at a stop light about to turn left. I was about the 3rd car in line. The light turned, and the first car turned left, and we inched up the car in front of me was able to turn, and the traffic was clear enough for me to also make the turn. However, in the middle of the turn my car didn’t stall out but lost all acceleration. I was pushing the gas, but while the car coas... Read more
Incident date: Apr 27, 2024
I had a total loss of power steering while driving. It started as intermittent. Now there is no power steering at all.
Incident date: Jul 24, 2024
While driving on a winding mountain pass traveling from Bozeman, MT to Butte, MT. I was driving my 2025 Honda Pilot in the inside lane while a semi was traveling in the outside lane ahead of me. As the road curved left, I approached as the semi was ahead in the next lane. I believe my Honda Pilot recognized this as a potential crash and braked hard causing the distance between me and the semi to ... Read more
Incident date: Sep 27, 2024
After putting the car in Park and shutting off the engine, the message “SHIFT TO PARK” appears on the dashboard display and will not allow the vehicle to be locked. This has occurred numerous times since buying the vehicle.
Incident date: Sep 27, 2024
I have been up there date for fixing this vehicle for the last 4 years when i bought it with 60k miles , I have replaced multiple parts so far from foil pump , wheel, coolant pipes and the container many times from constant leaking in the fuel pump, I have replaced the alternater twice by 70k miles , ABS system failed many times and no one can fix it , Lastly , my daughter was driving to school an... Read more
Crash
1 injured
Incident date: Sep 27, 2024
As per NHTSA there was a recall the replace OC3 SEAT OCCUPANCY MAT but I never received recall notice and just passed 10 years with 40K millage and started getting air bag light, dealer is not replacing it under warranty, if they was a recall they should have replaced my seat earlier so that I would not have this issue today. is there a way to extend warranty to longer time or recall all the cars ... Read more
Incident date: Sep 27, 2024
As per NHTSA there was a recall the replace OC3 SEAT OCCUPANCY MAT but I never received recall notice and just passed 10 years with 40K millage and started getting air bag light, dealer is not replacing it under warranty, if they was a recall they should have replaced my seat earlier so that I would not have this issue today. is there a way to extend warranty to longer time or recall all the cars ... Read more
Incident date: Sep 28, 2024
The OTA firmware update required to correct the recall #24V-554 is not available to me. My Tesla control panel says that my vehicle is up-to-date on software. The NHTSA site says it is not. What should I do?
Incident date: Apr 10, 2023
I bought this ford ranger and got it last week and went to put a topper on it and you cant - the box rails only hold 80 pounds . You have to install new brackets Ford nose about this but makers buyer pay for it . please make ford do a recall on this before someone gets hurt . thank you
Incident date: Sep 27, 2024
I was driving at highway speeds, randomly all brake system warning lights come on. All ADAS systems are inop, EPB is inop, my brake pedal would get soft intermittently while braking. Multiple DTC’s were stored every visit. I was almost in multiple accidents because of this issue. It took over 6 visit to local Hondas dealer to get this issue fixed. All they would say “oh the codes don’t mean ... Read more
Incident date: Sep 27, 2024
Yesterday marked the 2nd time that the front windshield wipers on my 2021 Chevy Suburban (58k miles) randomly stopped working while driving down the highway in a rainstorm. They would not come out of the resting position regardless on what setting they were put to on the wheel switch. They continued to not work for the hour drive back to my house. The last time this happened all fuses, motor, etc ... Read more
Incident date: Sep 24, 2024
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Incident date: Oct 14, 2022
1. Faulty vehicle stability assistance (VSA) and antilock braking system (ABS) Module. Common issue and reported by thousands of Accord Owners, Other models of same Honda generation have been recalled for same exact issue. Vehicle is available for inspection on request. 2. Faulty VSA module poses increased risk of “loss-of-traction” events that could result to injury or death on roads. Faulty ... Read more
Incident date: Oct 14, 2022
1. Faulty vehicle stability assistance (VSA) and antilock braking system (ABS) Module. Common issue and reported by thousands of Accord Owners, Other models of same Honda generation have been recalled for same exact issue. Vehicle is available for inspection on request. 2. Faulty VSA module poses increased risk of “loss-of-traction” events that could result to injury or death on roads. Faulty ... Read more
Incident date: Sep 24, 2024
All the dashboard lights began blinking on the dashboard while I was driving about 30mph. The steering wheel began to get stif. I pulled over immediately and the steering wheel locked completely. I turned the car off and back after about 10 min and I was able to drive home. Luckily I was only 5 minutes away. I took it to the Acura dealer and after it was inspected they said it had to do with the s... Read more
Incident date: Sep 20, 2024
While driving with a trailer connected the display in the truck will say trailer disconnected. Then the light will go away and come back on. The trailer plug and the trailer are connected and the plug is tight. When this happens the trailer braking system is disabled (trailer has no brakes) I can plug the same trailer to Ford or Dodge with no issues. Have had the Chevy to the dealer 4 times n... Read more
Incident date: Mar 27, 2024
I received a notice in March 2024 regarding a recall for my 20 CRV involving a Seat Weight Sensor Circuit Board. I contacted my local Honda Dealer, Serra ,Honda Grand Blanc, Michigan to inquire about obtaining a time to service the recall. I was told at that time that they did not have the parts available and to call back in the fall to schedule. I spoke to the same dealership on September 27, ... Read more
Incident date: Jun 1, 2024
The vehicle applies automatic emergency brakes when another vehicle passes close by from behind in an adjacent lane, when the Blind Spot Collision Avoidance Assist, feature is set to “Active Assist.” The owner’s manual states that this feature operates when the turn signal is turned on in the direction of the detected vehicle. However, my experience shows that the car applies brakes even whe... Read more
Incident date: Aug 30, 2024
Size: P205/60R16 My Daughter was driving when all of a sudden the Front Driver Tire exploaded while taking a turn on a residential street. There was no nail or puncture to the tire (see photos). We do have a video showing that there is no puncture damage via nail or sharp object, but the video file is too large.
Incident date: Sep 27, 2024
See attached document for complaint.
Incident date: Sep 27, 2024
The drivers side seat has a broken part in the right back. The part makes noise when turns make the body shift right. Also, it feels like the seat back is partially disconnected, and some times during drives, it feels like it shifts back into the correct position.
Incident date: Sep 27, 2024
We turned on the car and the section of the display behind the steering wheel was blank. No speed information, no gear choice information, no blinker notification. Attempted to turn everything off, but a full power down did not resolve the issue. Later that day, the display was working again.
Incident date: Sep 22, 2024
Roof molding has either completely detactch or partial detached from top of vehicle 4 times now. They have attempted to glue it back on but it still fails! This is dangerous for other drivers and my family
Incident date: Jul 1, 2024
The contact owns a 2005 Pontiac Vibe. The contact received notification of NHTSA Campaign Number: 15V285000 (Air Bags); and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Sep 27, 2024
The audio unit on my 2107 Honda Accord will (seemingly) randomly produce loud, increasing static noise from the speakers that last from 5-10 minutes. There is no way to stop the noise other than to pull over and turn off the car. While that noise is happening nothing else can be heard, other traffic and especially emergency vehicles. This has not been confirmed by a dealer yet or inspected by anyo... Read more
Incident date: Sep 10, 2024
Sunroof glass seperated from frame And broke
Incident date: Sep 8, 2024
Engine block crack leaking coolant into the cylinders. This was evident by white smoke coming from the tailpipe. This was confirmed by an independent mechanic who did a compression test on each cylinder and was able to identify the location of the cracked block.
Incident date: Sep 25, 2024
I had multiple occasions where the car would blink lates and make screaming noises when acceleration. The vehicle never had a smooth process of stopping and going. When stopped at a light, you could press the acceleration and it idle or not speed up than rev the RMPs and start to catch speed. It was very unsafe, I tried several attempts years ago at getting the vehicle maintenanced but only got ro... Read more
Incident date: Sep 13, 2024
Engine replaced under recall in 2021 due to coolant intrusion issue. Replaced with similar faulty engine. This is a possible fire hazard. Ford will do NOTHING. It's unacceptable that an 8 year-old car needs a third engine. Worst service EVER. Putting my daughter's life at risk