Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jul 1, 2023
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wi... Read more
Incident date: Jul 1, 2024
The contact owns a 2014 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. In addition, the contact stated that the horn independently beeped. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.
Incident date: Jul 16, 2024
The contact owns a 2019 Ford F-350. The contact stated that the roof seam cover had lifted and detached. Additionally, the contact stated that while raining or washing the vehicle, there was water entering the headlight enclosures and the headlights became inoperable. While the vehicle was in park(P), the interior lights turned on without driver input, and turned off while shifted into reverse(R).... Read more
Incident date: May 1, 2024
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that th... Read more
Incident date: May 1, 2024
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V405000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact a... Read more
Incident date: Jul 29, 2024
Infotainment system screen began bubbling. Then it started randomly selection icons by itself. Then it got to the point where it is unusable and constantly is making selections on its own. I can’t even make selections if I want to. Whole screen is effected. Subaru of America is aware and my dealer first denied knowing it was an issue but later admitted to me they have gotten several complaints o... Read more
Incident date: Jul 29, 2024
Infotainment system screen began bubbling. Then it started randomly selection icons by itself. Then it got to the point where it is unusable and constantly is making selections on its own. I can’t even make selections if I want to. Whole screen is effected. Subaru of America is aware and my dealer first denied knowing it was an issue but later admitted to me they have gotten several complaints o... Read more
Incident date: Jul 20, 2022
While towing a camper 5 hours from home. Traveling approx 5-10 MPH in slow moving traffic the 2022 Ram 3500 HO with Aisin Transmission made a loud and sudden pop. It lost all forward power as if it went into neutral. Barely using momentum to limp the truck off the side of a busy highway during rush hour with my family on board.
Incident date: Jul 20, 2022
Coolant intrusion into #2 cylinder of 2.0 eco-boost engine Confirmed by mechanic at Ford dealership are they diagnosis with pressure test and bore scope. i’ve read online of the inquiries for this and other Ford dungeons the 2018 Ford edge which led to recalls for the Ford fusion and escape, but did not include the Ford edge. I cannot understand why the Ford edge was not included in the recall s... Read more
Incident date: Jul 26, 2024
The contact owns a 2015 Ram 1500. The contact stated while driving at approximately 70 MPH, the rear axle suddenly fractured causing the rear passenger’s side wheel to separate from the vehicle. During the failure, the rear end of the vehicle began to fishtail, and the vehicle almost crashed into an oncoming semi-truck. The vehicle was towed to the local mechanic who replaced the rear axle. Afte... Read more
Incident date: Jun 1, 2023
The contact owns a 2015 Ram 1500. The contact stated while driving at approximately 70 MPH, the rear axle suddenly fractured causing the rear passenger’s side wheel to separate from the vehicle. During the failure, the rear end of the vehicle began to fishtail, and the vehicle almost crashed into an oncoming semi-truck. The vehicle was towed to the local mechanic who replaced the rear axle. Afte... Read more
Incident date: Jun 1, 2023
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle made a loud clunking sound with the transmission shifting hard. The instrument panel displayed the messages “Mechanical Transmission Failure” and “Auto Shift Neutral Mechanical Failure”. Additionally, the wrench symbol was displayed on the instrument panel, and the vehicle was losing motive power. The contact stat... Read more
Incident date: Jun 1, 2023
Heard and felt a loud clunk from underneath truck while driving 70 mph on interstate. Pulled off and next available exit with a hotel and parked truck. Cranked truck to move and it would not move forward or backward except for about a foot. Loud grinding noise. Had to call tow truck to tow us to nearest Chevrolet dealer. Dealer service department says transfer case has seized up and must be replac... Read more
Incident date: Nov 1, 2023
Abs light and traction control light come on and off- sometimes stays on and sometimes fluctuates. Been a constant occurrence
Incident date: Nov 1, 2023
All warning lights came on (check engine, emissions problem, brake problem, tire pressure monitoring system problem, cruise control problem, brake problem, steering wheel problem, and lane keeping assist problem). In addition, sometimes the vehicle will vibrate or shake when first turned on and at times, when braking, the car will shake or vibrate.
Incident date: Nov 1, 2023
All warning lights came on (check engine, emissions problem, brake problem, tire pressure monitoring system problem, cruise control problem, brake problem, steering wheel problem, and lane keeping assist problem). In addition, sometimes the vehicle will vibrate or shake when first turned on and at times, when braking, the car will shake or vibrate.
Incident date: Apr 13, 2020
The systems in question are the ABS and Traction Control Systems on my 2018 Ram 2500 6.7L 4x4 Heavy Duty. This vehicle has had issues from the beginning with these systems as the first repair took place at 10,640 miles at the dealership it was purchased from. This took care of the codes/lights for a short period and was covered under warranty but the same issue persisted not too long after mileage... Read more
Incident date: Apr 13, 2020
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Apr 13, 2020
All warning lights turn on intermittently and stay on for an undetermined time. I have taken it to service shops and the dealer multiple times over the last couple of years. Finally, I was able to get into the dealer while all warning lights were on so they could diagnose. I was told it was a fuel injector issue and not covered for repair. Upon researching, there are many reports of this issue... Read more
Incident date: Jul 1, 2024
At low speed, engine stalled and along with strange braking issues occurred causing me to move off road to avoid traffic. Check engine light, and battery light illuminated. After multiple attempts engine restarted and I was able to drive vehicle normally. I didn't think much of it until same problem reoccurred with engine surging and braking. Similar to the transmission slipping and jolting when t... Read more
Incident date: Jul 1, 2024
Sudden stop entrance to an exit ramp. The engine stalled and started leaking the fluid caused some and flames - fire department had to be called. . Had to replace the engine for approx. $6600 We are still waiting on parts for the seat belts this has been over a year with jeep. The parts are backordered. The seatbelts come undone constantly on both the driver and passenger sides. Parts are $3... Read more
Fire
Incident date: Jul 1, 2024
Sudden stop entrance to an exit ramp. The engine stalled and started leaking the fluid caused some and flames - fire department had to be called. . Had to replace the engine for approx. $6600 We are still waiting on parts for the seat belts this has been over a year with jeep. The parts are backordered. The seatbelts come undone constantly on both the driver and passenger sides. Parts are $3... Read more
Fire
Incident date: Jul 1, 2024
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring, and there was smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was repaired. The m... Read more
Incident date: May 15, 2024
The contact owns a 2010 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel did not function as intended. The vehicle was towed to an independent mechanic, where it was diagnosed with a failed electronic steering gear and failed rack and pinion assembly. The contact was informed that the electronic steering gear and the rack and pinion needed to be replaced. ... Read more
Incident date: Jul 29, 2024
The contact owns a 2019 Ram 1500. The contact stated while driving at slow speeds in the driveway, the vehicle inadvertently lost motive power but continued running. The contact became aware that the vehicle was unable to shift into gear, prompting the contact to turn off the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a... Read more
Incident date: Jul 22, 2024
Current recall on vehicle. Been on the waitlist since end of December 2023. Contacted local dealership multiple times and they are unable to get part in. The vehicle has been showing engine light more often. Struggles to start occasionally.
Incident date: Jul 22, 2024
I was driving on the highway and my engine violently started to shake and I pulled onto the shoulder and the engine shut off. I’ve had oil leak and engine problems with this car for 2 and a half out of 3 years! I’ve had to buy countless gallons of oil. Multiple spark plugs, coil packs, etc. You can’t drive the car for one whole minute without it stalling in traffic and almost causing acciden... Read more
Incident date: Jul 1, 2024
Head rest Active Restraint System(ARS) deployed on my passenger side front seat for my 2014 Jeep Patriot while it was parked. Looking at the head rest, the bar that keeps the ARS in place and locked in place, broke out of the plastic housing that was holding the head rest in the correct place. When the plastic housing broke the ARS deployed when the car was in park. If this had occured while drivi... Read more
Incident date: Jul 1, 2024
Start transmission bucks under load and stalls out bad clutch forks
Incident date: Jul 1, 2024
We receive a ABS/ECS, electronic brake control warning intermittently. This also makes the cruise control shutoff. We had the ABS control module replaced once at roughly 12000 miles under warranty but it now is giving the same warnings and the truck currently has 22000 miles on it. My dealer stated this was a known issue and stated it’s fairly common on my model truck
Incident date: Jul 1, 2024
a grinding sound occurs while turning the vehicle. after checking there appears to be a power steering recall for the same power steering motor - just for other years but not for the 2014 model. apparently once the unit fails the vehicle will be steerable but it will be more difficult. if this is a common problem, as it appears to be, a recall would be welcome.
Incident date: Jul 1, 2024
Upon stoping the vehicle, unlatching the seatbelt and with the ignition off you need to pull the door handle 2 to 5 times before the door opens to allow you to exit. The vehicle never allows exiting on one pull. Dealer said no problem found and it’s operating normally but this is a daily occurrence.
Incident date: Jul 27, 2024
My truck wheel does not turn and I’m getting the service power steering on my dash with the red wheel and exclamation mark!!! Please advice why isn’t there a recall yet this been going on for a couple years now
Incident date: Jul 23, 2024
Abs and traction control lights come on, simultaneously canceling cruise control. Vehicle speed immediately slows, and traffic behind me catches up quickly as it takes a few seconds to react and get the vehicle back up to speed. Also, no abs in wet condition, etc. Bumps in the road cause the system to go out and come back on. It's become such a problem that I've had to pull the fuse for abs, which... Read more
Incident date: May 17, 2024
Abs and traction control lights come on, simultaneously canceling cruise control. Vehicle speed immediately slows, and traffic behind me catches up quickly as it takes a few seconds to react and get the vehicle back up to speed. Also, no abs in wet condition, etc. Bumps in the road cause the system to go out and come back on. It's become such a problem that I've had to pull the fuse for abs, which... Read more
Incident date: May 17, 2024
Check engine light blinks on and off intermittently, vehicle shakes and feels as if it’s going to stall. From time to time when going to accelerate I pulled out on a main roads and the vehicle lost all power my kids and I flew forward. While idling at a red light, the vehicle started to shake as if it was going to stall and jerked forward and hit the car in front of me. I brought this to the att... Read more
Crash
Incident date: May 17, 2024
Check engine light blinks on and off intermittently, vehicle shakes and feels as if it’s going to stall. From time to time when going to accelerate I pulled out on a main roads and the vehicle lost all power my kids and I flew forward. While idling at a red light, the vehicle started to shake as if it was going to stall and jerked forward and hit the car in front of me. I brought this to the att... Read more
Crash
Incident date: Dec 9, 2023
Check engine light blinks on and off intermittently, vehicle shakes and feels as if it’s going to stall. From time to time when going to accelerate I pulled out on a main roads and the vehicle lost all power my kids and I flew forward. While idling at a red light, the vehicle started to shake as if it was going to stall and jerked forward and hit the car in front of me. I brought this to the att... Read more
Crash
Incident date: Dec 9, 2023
Vehicle just started running rough and then the check engine light came on and almost immediately temperature indicated excessive heat. I looked in the rear view mirror and noticed excessive white smoke coming out of the tail pipes. I stopped the vehicle and opened the hood and notice there was no coolant in the reservoir. I had the vehicle towed to the Ford Dealer in Spring Hill, Florida ($125.00... Read more
Incident date: Dec 9, 2023
The vehicle shudders Jerks and feels like it shifts hard I’ve been doing my research I just bought a car with a defective transmission year 2012-2018 I would like it repaired it’s not fair that I’ve spent all my money on this car and it’s a lemon by ford
Incident date: Jul 15, 2024
The electric power steering is increasing making a louder sound over the last several months. No trouble lights on dash. I have detected some steering resistance and has me concerned of failure. My VIN number doesn't qualify for the steering recall. Hoping that steering failure doesn't occur while driving vehicle and that adding this report to NTSB will help broaden the recall to include this v... Read more
Incident date: May 24, 2024
Unintended acceleration event. Initial condition: Cruise control off. Steering wheel turned 270 degrees ccw, turning left, at a complete stop, released brake, rolling forward at less than 5mph in a confined parking garage. Continuing to turn wheel to left, my right palm accidently engaged the cruise control button on the steering wheel. Cruise control automatically set to 15mph and began to acce... Read more
Incident date: Jul 28, 2024
Tesla has confirmed that the firmware of the high-voltage controller of the Model 3 is known to occasionally go "missing in action", causing regenerative braking to entirely cease to function and the driving performance of the car to drop considerably. This was expected to be resolved in a firmware update, but the problem continues. The service representative advised that they (Tesla employees) a... Read more
Incident date: Jul 28, 2024
Tesla has confirmed that the firmware of the high-voltage controller of the Model 3 is known to occasionally go "missing in action", causing regenerative braking to entirely cease to function and the driving performance of the car to drop considerably. This was expected to be resolved in a firmware update, but the problem continues. The service representative advised that they (Tesla employees) a... Read more
Incident date: Mar 1, 2024
This car will suddenly slow down for no apparent reason when driving with the speed control set. I have experienced this multiple times at 2 specific intersections. It has also happened at other times but on roads I have traveled on less often. Traffic aware cruise control is always enabled on this car. There isn't an option to turn it off. I scheduled a service visit with Tesla explaining wha... Read more
Incident date: Jul 27, 2024
The first incident caused the vehicle to lose power and shut off while driving. All electrical services failed. Month long repair with body control module needing replacement. Current issue, once again electrical issue with locks not working and emergency braking system activation on its own with no reason. Battery keeps going dead, front right speed module replaced with problem persisting. No res... Read more
Incident date: Jul 23, 2024
Happens once in every 5 times. If I'm sitting still about to gas it to pull out into traffic the gas pedal does not react causing a massive delay that has almost got me in a few accidents. I've also been at an intersection, stop signs, traffic lights and parking decks moving slowly and the trucks Emergency Brake will automatically be applied.
Incident date: Jul 23, 2024
ABS Lights turned on and need replacement. This is my 3rd Prius that have the Issue.
Incident date: Jul 23, 2024
ABS Break Lights turned ON and it need replacement. Toyota have faulty ABS this is my 3rd Prius that have the same Issue.