Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
RAM
PROMASTER CITY
(2017) — LANE DEPARTURE: BLIND SPOT DETECTION
Aug 4, 2024
Incident date: Aug 3, 2024
My radio dont work i can see the camera to be reversed
RAM
PROMASTER CITY
(2017) — UNKNOWN OR OTHER
Aug 4, 2024
Incident date: Aug 3, 2024
The infotainment system sometimes has "ghost touches" where random buttons on the screen are pressed without a physical press. This is dangerous because it is extremely distracting to the driver. It often changes songs or calls a random person on my phone contact list. This requires me to quickly and constantly press the "back" button for the infotainment system to prevent it from placing a call. ... Read more
RAM
PROMASTER CITY
(2017) — FUEL/PROPULSION SYSTEM
Aug 4, 2024
Incident date: Aug 3, 2024
Fuel filler does not allow fuel to enter at normal rate, causes pump to constantly kick off, annoying at first but now has become a safety hazard as some pumps now make fuel spit back out when filling, no warning lamps, took it to the dealer said it is a common issue, bad rollover valve needs a new tank, would not warranty the item because even though the truck has a decal under the hood stating t... Read more
Incident date: Feb 2, 2023
Safety recall By honda for contamination of fuel system bought used as in motorcycle from powersports dealership, knowing of the recall asked if dealership completed recall, dealer said yes could not provide documentation of completing said recall. With that there was an all stop-No sale of the model with contamination of fuel system recall, dealer chose to ignore warning and all stop no sale my N... Read more
Incident date: Jul 10, 2024
We were driving on the highway and the engine started to shudder and the check engine light came on. We pulled off and had the car towed to a Kia dealership. Their report indicated that cylinder #3 had a burnt valve caused by excessive heat and there was scoring on the cylinder wall. They deemed it a total engine failure and quoted us a new engine for $9800!!!
Incident date: Jul 27, 2024
Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.
Incident date: Aug 2, 2024
On Friday August 2nd. 2024 approximately 11am I was driving my 2019 ram 1500 laramie. At about 28 mph my truck lost power steering. Message in my dashboard says Power steering unavailable. The steering was very hard, harder when the engine is not running. I pulled over and waited 10mns and restarted the truck and everything went well. And I drove off it happened again within 10mns or 5mi. Same th... Read more
Incident date: Aug 2, 2024
The sos antenna in our x3 had a leak around the seal due to a poor design. Over time the tcb got corroded and caused an sos system malfunction. I have researched other cases in which a malfunction had not popped up, but still replicated the same issues as with the warning. Part of the module is the automatic sos help, if one were to get into an accident and rely on this system not realizing it ... Read more
Incident date: Aug 2, 2024
Backup camera failed and displaying rainbow colors. Persistent issue. Creates a safety hazard due to backup camera being inoperable.
Incident date: Jul 28, 2024
I had my car parked at my boyfriend's grandfather house in Ohio on Sunday, August 3 and 4 without using the car for 2 days. Today Sunday, August 4 at around 5PM, my boyfriend and I went to our car, because we were planning to go out for ice cream. When we notice a long crack on our windshield. The windshield is cracked and nothing hit it, the cracked extends from the passenger side of the of th... Read more
Incident date: Jul 28, 2024
The front brake lines burst about a year ago and were services by a repair shop, just a few hours ago the rear passenger brake line suddenly burst-ed in the same manner as the front (that were part of the recall about a year ago) - it might be something worth looking into as this would be a key safety issue. there was no slow leak or damage to the rear brake line prior to it suddenly failing ( wit... Read more
Incident date: Sep 1, 2023
I noticed in March of 2024 that the lower part of my bumper was starting to detach. So I brought my car in to get inspected while I was getting my car serviced. Their was a recall issues in 2023. When the dealership looked at my car they said their was no remedy for the recall that I would have to wait until their is one. They said they can not fix the car even though the lower bumper was already ... Read more
Incident date: Jul 19, 2024
Rear camera fails when the outside temperature is hot, camera lost color image showing only the image on black & white, bringing the potential loosing of distant perception to the driver due the lack of color and the increase of the shadows on black and white image, I already take the car to Honda dealer and the response was Honda is aware of the problem and they are in the process of investigati... Read more
Incident date: Feb 9, 2023
1st Issue: With <5K miles on odometer, engine would not shift out of 1st gear. Check engine light came on. I drove ~5 miles to a safe place and parked. After a few minutes I cranked up and the check engine light was off. Transmission shifted fine. I reported to the service manager at Abernathy Dodge in Lincolnton NC during first scheduled oil change. He shrugged and said "who knows". 2nd Is... Read more
Incident date: Feb 9, 2023
As I was driving, , I suddenly heard a very loud noise. I didn’t know what it was till I was going to turn to look at the side view mirror of any cars or pedestrians passing. Then only I realized it was my right view mirror that suddenly blew up.. I was lucky that it didn’t blew up in crosswalk where people were standing or waiting to cross because the fragments could have hit anyone..
Incident date: Feb 9, 2023
Bought 2015 Nissan Sentra SR from Nissan West in Dickson, TN. The car didn't even a lot of miles on it. Not even a month after having the car, the transmission went out. Car started acting up on the interstate. Would not shift gears, wouldn't go over a certain amount of speed, almost caused us to be hit multiple times. Finally got it to Nissan West dealership where they did confirm transmission wa... Read more
Incident date: Jul 30, 2024
My car, which has just over 70,000 miles on it, has a malfunctioning transmission, often stalling, revving, failing to shift gears or reverse, and other issues, putting me and my passengers in potentially dangerous situations. I have taken my car to the mechanic twice and after replacing the clutches, the clutch motors, and the TCM, the problem has only worsened and he’s verified that the proble... Read more
Incident date: Jun 4, 2024
The check engine light came on first then as I was driving a couple days later my car begin to run hot and make a loud noise under the hood. The Engine coolant light came with stop the vehicle. The meter reached the Hot line. The car begin to lose power. I pulled over and checked under my hood it appears as though my coolant reservoir had splash back look. Left car parked for several hours until i... Read more
Incident date: Aug 2, 2024
Audi continues to tell me that this recall has been completed yet Audi’s website clearly states of the recall has not been completed your website. States of the recalls not completed and car fractures that recalls not been completed. Yet they refuse to complete the recall in my car.
Incident date: Aug 1, 2024
The contact owns a 2021 Chrysler Pacifica. The contact stated while driving at various speeds, the "Uconnect Box Service Required - Please visit an Authorized Dealer" message was displayed on the instrument panel. Due to the failure, the reverse camera screen displayed a blank image while in reverse(R). The vehicle was taken to the dealer several times in reference to the failure. The vehicle had ... Read more
Incident date: May 25, 2023
Problems started about a year after I built/purchased the vehicle. I started to experience stalling and hesitation when accelerating. At slower speeds, the truck shuts off, occasionally and the brakes lock up. This almost caused a major incident twice, due to vehicles following me and the abrupt stops in traffic. This could have caused a major accident and loss of life/lives. This has been going... Read more
Incident date: May 25, 2023
Lost control of vehicle…RPMs almost red lined..transmission shifting gears incorrectly
Incident date: May 25, 2023
There was a paint recall for my car that expired in 2022. My car’s paint didn’t start peeling until 2023 and I wasn’t informed of the recall. I found out through a Reddit post. The paint peeling is not my fault and I should not have to pay for it.
Incident date: Nov 24, 2022
This is preventative for myself but multiple others have been affected by this manufacturing issue. The factory grid heater has a bolt and stud on the bottom side of it. From heat and deterioration the bolt has a tendency to fall off, which then sends it through the intake manifold where it winds up inside cylinder #6. See these links for more information: [XXX] [XXX] INFORMATION REDACTED PURSUAN... Read more
Incident date: Nov 24, 2022
This is preventative for myself but multiple others have been affected by this manufacturing issue. The factory grid heater has a bolt and stud on the bottom side of it. From heat and deterioration the bolt has a tendency to fall off, which then sends it through the intake manifold where it winds up inside cylinder #6. See these links for more information: [XXX] [XXX] INFORMATION REDACTED PURSUAN... Read more
Incident date: Aug 2, 2024
We had our vehicle engine light come on, vehicle would shake and misfire, we had the spark plugs replaced. No sooner the vehicle light came on again, vehicle still shake and misfire and had it looked at with Ford service Ford service replaced the power packs. No sooner once again, the engine light came on, this time the vehicle over heated. The vehicle would shake and misfire. Took it in again... Read more
Incident date: Aug 2, 2024
The contact owns a 2012 Fiat 500. The contact received notification of NHTSA Campaign Number: 16V302000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while attempting to reverse, the transmission failed to respond as needed. There were no warning li... Read more
Incident date: Aug 2, 2024
The contact owns a 2018 Honda Clarity Plug-In Hybrid. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet avai... Read more
Incident date: Aug 1, 2024
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this ap... Read more
Incident date: Aug 1, 2024
I have a 2019 ford f150 lariat with the 3.5 ecoboost engine. Ford issued a customer satisfaction with the F150’s regarding faulty camphasers. Ford sent this out to every owner that had a F150 made from april 15, 2019 to November 30, 2019. My specific truck was made in December 21, 2018. My truck’s vin number was not attached to that customer satisfaction program 21N03, but my truck has that ex... Read more
Incident date: Aug 1, 2024
The contact owns a 2021 Kia Telluride. The contact stated that while the vehicle was parked, the rear door latch was not operating properly, and the door failed to close as intended. The vehicle was taken to a local dealer where it was diagnosed and determined that the wiring harness had melted. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was a... Read more
Incident date: Jul 18, 2024
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and clutch assembly. Th... Read more
RAM
PROMASTER CITY
(2022) — ENGINE AND ENGINE COOLING
Aug 2, 2024
Incident date: Jul 31, 2024
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at an undisclosed speed the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the oil pump tensioner which caused the engine to seize. The contac... Read more
RAM
PROMASTER CITY
(2022) — POWER TRAIN
Aug 2, 2024
Incident date: Jul 31, 2024
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at an undisclosed speed the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the oil pump tensioner which caused the engine to seize. The contac... Read more
Incident date: Aug 2, 2024
When we are driving the transmission slip intro neutral ramdomly message appear « do not shift in gear, visit dealer » we need to stop the car on the high way put it in park and after in drive . Its happen really often and my wife d’ont want to drive it any more because its to dangerous with kid, we need a solution
Incident date: Jul 7, 2024
VEHICLE ISSUED DTC'S P1326 AND CAR FAILED COMPLETELY IN THE MIDDLE OF A VERY BUSY EXPRESSWAY
Incident date: Aug 2, 2024
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. The contact stated while driving 70 MPH, the vehicle drastically decelerated to 30 MPH. In addition, while coming to a stop, the vehicle shut off inadvertently. The check engine and traction control warning lights were illuminated. The local dea... Read more
Incident date: Aug 1, 2024
The contact owns a 2015 Toyota Camry. The contact stated while driving 40 MPH and attempting to activate the headlights, the vehicle lost motive power with the ABS and stabili-trak warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure... Read more
Incident date: Jul 31, 2024
The driver-side half-shaft disengaged from the transmission. This caused a roll away of the vehicle when it is thought to be securely in "park" gear cuasing a frontal colisión.
Crash
Incident date: Jul 1, 2023
The contact owns a 2015 Ford F-250. The contact stated that while driving at slow speeds, the vehicle intermittently hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The contact stated that the hesitation was temporary before the vehicle resumed normal operation. The manufacturer was notified the failure and the contact was informed that there were no rec... Read more
Incident date: Jul 1, 2023
- The vehicle's headlights will briefly turn off during normal operation, it can be made available for inspection - This is a safety issue because: loss of visibility in dark conditions, other vehicles mis-interpret the failure as a signal - The issue has been reproduced and confirmed by many dealers, see discussion forum here - [XXX] - Manufacturer engineers have inspected the component - No war... Read more
Incident date: May 1, 2024
The contact owns a 2011 BMW 535I. The contact stated while driving approximately 35 MPH, the vehicle was losing motive power and was running rough. The contact stated that the instrument cluster went black. The contact turned into a parking lot as the vehicle stalled. The contact attempted to restart the vehicle but after several attempts failed to restart. The contact had the vehicle towed to the... Read more
Incident date: Jul 7, 2021
At around 80k miles, started getting the service anti-lock brake system, electronic braking system alarms. Traction control light and abs light are on permanently now. What's funny is that now the rear parking sensor failed which makes me wonder if all this in the electrical system is tied together. Dealer said it was the hydraulic control unit. That did not fix it. Next it was a wheel speed ... Read more
Incident date: Jul 7, 2021
while driving at night the headlights will go out. it has done so several times in the past. it is very scary when it happens on the freeway. Also the brake lights, specifically the drivers side, will stop working about every 2 weeks or so. I replace it and shortly after, it will stop working.
Incident date: Jul 7, 2021
While driving on the freeway the check engine light came on. I was able to drive the car home the remaining 20 minutes but there was some noticeable difficulty accelerating. When I went to turn on the car later that day the engine would not turn over and there was an audible rattling/chugging sound and the car itself shook. I was unable to get the car to start and the check engine light remained o... Read more
Incident date: Jul 27, 2024
The battery was completely dead after just 300 miles. And then it happened again at 450 miles. The car must be jumped and then the battery has to charge again. This is on a 2025 Kia Carnival (brand new).
Incident date: Mar 8, 2022
I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.
Incident date: Mar 8, 2022
The contact owns a 2017 Hyundai Tucson. The contact stated while driving uphill and depressing the accelerator pedal, the vehicle hesitated to accelerate. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offe... Read more
Incident date: Mar 8, 2022
The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, with the brake pedal was lightly depressed; however, without a foot on the accelerator pedal, the vehicle inadvertently surged forward. The vehicle returned to normal functionality, but the failure became a regular occurrence, almost causing several crashes. No warning l... Read more
Incident date: Jul 8, 2024
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witnes... Read more
Crash
1 injured