Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
RAM
PROMASTER 2500
(2021) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Nov 25, 2024
Incident date: Jul 29, 2024
The rear view camera turned black, sometimes purple, the image is distorted. I googled it and it says 700,000 F150's were recalled for this problem but when I called the Ford where I live they said it didn't have a recall
Incident date: Nov 11, 2024
Hood release cable malfunctioned. Hood will not release. This is a known problem and recall on other VW models and should also be done on the atlas since multiple people, including myself, are having this issue.
Incident date: Mar 25, 2024
The rear suspension makes a clunking noise. This is a known issue for the palisade and because I’m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.
Incident date: Mar 25, 2024
While driving on a 55 mph highway, in clear dry road, I heard an explosion. My sunroof had exploded, with so apparent cause. I was not following any vehicles. There were no wires or limbs overhead. Fortunately the inside cover was closed or the.driver and the passenger would have been covered in glass, and driving could have been impaired causing an accident. Upon researching, I have found I ... Read more
Incident date: Nov 25, 2024
Windshield cracked from a rock chip. Within 1 day, the crack had expanded to 12 inches across the windshield.
Incident date: Nov 4, 2024
Leather of the dashboard began to shrink on both driver and passenger sides. The shrunk leather exposed metal staples used to keep it in place and disfigured the passenger airbag compartment. An independent mechanic suggested that, in case of an accident, an airbag may not deploy correctly and the exposed staples may become a hazard. This appears to be a common problem of Porsche owners with leath... Read more
Incident date: Nov 4, 2024
Leather of the dashboard began to shrink on both driver and passenger sides. The shrunk leather exposed metal staples used to keep it in place and disfigured the passenger airbag compartment. An independent mechanic suggested that, in case of an accident, an airbag may not deploy correctly and the exposed staples may become a hazard. This appears to be a common problem of Porsche owners with leath... Read more
Incident date: Nov 24, 2024
Engine noise/rattling while decelerating, random rough idle that causes engine to almost stall out and die when taking off from a stop at intersections. No check engine lights.
Incident date: Nov 22, 2024
During traffic on the highway, my car had a slight rumble to it but no warning lights were on and there were no weird sounds or smells coming from my car. After I cleared the traffic, the rumbling dissipated but as I accelerated my check engine light turned on and began flashing. I immediately exited and pulled over. After popping my hood, it smelled of burnt oil and the entire engine bay looked l... Read more
Incident date: Nov 22, 2024
Vehicle is brand new currently has 13,000 miles, only highway driving, purchased car new in April 2024. Rear brakes wore down prematurely. Needed to replace rear brakes and rotors.
Incident date: Nov 22, 2024
In 2021, while driving on a highway all vehicle warning lights came on. Engine ran at high rpm and low speed. Honda said is was a software update. Charged for update. This seemed to resolve issues. Car is regularly maintained and transmission fluid changed 2/1/2024. In 2024, the vehicle warning lights (in multiple & varying groups) began coming on and off at various intervals. The car stalled whi... Read more
Incident date: Nov 23, 2024
Passenger rear door handle became stuck and I was unable to get my kid out of the back seat without going through the driver's side rear door and getting them out. This has been an issue since. The door handle is stuck in the "out position" at all times and is not functional. I am now unable to use the passenger rear door.
Incident date: Nov 2, 2024
ABS control module under engineering review Part not available, manufacturer has not supplied replacement part for 2 + years. Tens of Thousands of failures, some repeat failures and dealer will not replace with used part. Dealer will not cover cost to replace part which is unavailable. $1500.00 - $2000.00 cost to replace part knowing all new parts are faulty.
Incident date: Nov 16, 2024
I purchased my 2024 Honda Civic Sedan Touring just over six months ago and have been dealing with an ongoing issue with the front driver-side window that remains unresolved despite multiple repair attempts. The first problem occurred when the car had only around 2,500 miles on it. The window began getting stuck while opening or closing, making it difficult or impossible to operate properly. I brou... Read more
Incident date: Nov 24, 2023
Coolant intrusion into combustion chamber requires new engine. Verified by Ford dealer. Not covered by warranty. Ford technician states engine block manufacturer issue.
Incident date: Nov 24, 2023
the truck has sudden jerking, Harsh shifting, The truck lunging forward unexpectedly, Hesitations during acceleration, Unexpected losses of power this is on a recall for several other 2020 f150 trucks and it never did this till recently
Incident date: Nov 22, 2024
Oil pump car shuts off while idling
Incident date: Nov 23, 2024
I have had this happen 4 times now with my Sorento hybrid where the gas engine does engage with the drivetrain, leaving only the electric motor providing power. All incidents have occurred where I was sitting idle with the vehicle on. All incidents occurred when I had the vehicle in ECO mode. 2 of the 4 incidents have warnings about pulling over immediately because the hybrid battery was nearly de... Read more
Incident date: Nov 23, 2024
The “heads up display” on the windshield that shows the vehicle speed becomes blurry. This is a safety issue because a person can believe he is going a speed that is incorrect. This is particularly troubling when the vehicle is traveling at a much faster speed than appears on the windshield. In the past there was an incident where my vehicle was traveling 10 mph faster than I thought because o... Read more
Incident date: Nov 23, 2024
My car shuts off going down the road happens randomly it happened in July of 2024 and in November 2024 no warning lights came on it just shuts off I have not had my car looked at yet but I do plan on taking it to a dealer
Incident date: Nov 23, 2024
Transmission was slipping and multiple seconds delays in shifting. Delays were also observed when switching from reverse to drive. Rough shifting periodically as well. Took the vehicle to dealership and they informed me of a TSB on this transmission and they recommend overhaul/ repair. Quote for repairs between $6,700- $9,000 between multiple dealerships nearby. Vehicle has 113,00 miles.
Incident date: Nov 23, 2024
Reference Tracking # 11622306. I purchased my used F150 with 52,956 miles on 1/3/2020. Shortly after, I would occasionally notice an unusual gear downshift. Upon receiving Ford Recall 24S37 (NHTSA 24V444000) update for the powertrain control module, the check engine lite (CEL) came on. I called the Ford Recall ph#, and they told me to continue to work with the dealership that performed the update.... Read more
Incident date: Nov 22, 2024
Reference Tracking # 11622306. I purchased my used F150 with 52,956 miles on 1/3/2020. Shortly after, I would occasionally notice an unusual gear downshift. Upon receiving Ford Recall 24S37 (NHTSA 24V444000) update for the powertrain control module, the check engine lite (CEL) came on. I called the Ford Recall ph#, and they told me to continue to work with the dealership that performed the update.... Read more
Incident date: Nov 20, 2024
The car does not detect pedestrians or other vehicles in the rear of the vehicle. It does, however, detect cars on the side. I just recently backed into another car in a parking garage because this feature does not work. I am disabled, have had a spinal fusion and a neck fusion and I purchased this car because of it's advanced safety features. The features do not work!
Crash
Incident date: Apr 26, 2024
From the first day of purchase last June 2024, the front collision warning and avoidance system does not perform as advertised. If a vehicle cuts you off or you approach a vehicle too quickly the warning and braking do not intercede. I’ve taken the car to our local deal 3 times and they have found no trouble codes and say there is nothing they can do. I was also told by the service department ma... Read more
Incident date: Apr 26, 2024
The truck began to suddenly shake fiercely while driving in the highway. The steering became difficult to control for about 2 or more minutes. We looked this up and it is termed the Death Wobble. Our F250 truck is a 2016. This is dangerous and needs to be Recalled for this year of F250 - 2016
Incident date: Nov 7, 2024
I bought my 2018 Chrysler Pacifica limited about two years ago. It’s been the worst decision I’ve ever made. I have just about a 3% rate and with the amount of issues these things have I’m so far upside down it’s not even funny. This car with all of its known issues is depreciating faster than I can pay for it. I currently have about 129,000 miles on it. I couldn’t get rid of this thing... Read more
Incident date: Nov 7, 2024
I believe the transmission malfunctioned as I reached 60 MPH / 4000 RPMs on the highway when it suddenly did not want to accelerate past that. The more I stepped on the gas pedal, the more it slowed down. I attempted to use the paddle shifters to shift up or down, but I was unable to shift up and shifting down did not allow me to accelerate past 4000 RPMs. The flow of traffic was faster than I cou... Read more
Incident date: Mar 31, 2023
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine started revving abnormally. The contact stated that the check engine light illuminated and remained illuminated. The contact drove the vehicle to the local AutoZone to be diagnosed and DTC code: P0303 (Engine Misfire – Cylinder #3) was retrieved. The vehicle was taken to an independent mechanic where the veh... Read more
Incident date: Nov 4, 2024
The contact owns a 2024 BMW 530I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Nov 22, 2024
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Nov 22, 2024
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring w... Read more
Incident date: Nov 1, 2024
My check engine light came on. I stopped at Auto Zone and had the check engine light read. The code came back as P1450 (Canister Purge Valve). Upon checking the Ford Website to run my VIN for recalls, nothing came back for my vehicle. I checked NHTSA and learned there have been 6 recalls, and 2 of those 6 seem to fit the issue I am having. However, since my VIN was not identified as one of the af... Read more
Incident date: Jan 2, 2023
The infotainment system has some major wiring issues that cause the screen to go black and disconnect which then renders the back up camera useless. There is a potential class action lawsuit over this issue. Lots of Honda Pilot owners have this same issue.
Incident date: Nov 21, 2024
I had a problem. arming the remote control. with forester subaru 2014 -2015 model car w/n arm. with key or electronically. I had changed battery you can arm manually sometimes , alarm will go off if you use the key to open door and shut it off with key. in ignition. had a diagnostic test done. with CODE B1500. tpms lights stays on also. tires are good. pressure good. extra remote key is good... Read more
Incident date: Jun 24, 2024
Approximately 2-3 times a month the car's transmission intermittently fails to engage from a stop. Wont go forward or in reverse. Need to restart the car to fix the issue. Dont feel safe driving the car in traffic where a failure to accelerate could cause an accident. The issue started at under 17000, and the now has only 18846 miles. Chevy Malibu 2017 Premier. Dealer not sure what this issu... Read more
Incident date: Oct 15, 2024
The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Nov 11, 2024
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving 5 MPH in the driveway, the vehicle stopped and stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic who determined that the fuel pump control module needed to be replaced. The vehicle was repaired. The contact called the local dealer and was informed that there were no associated recalls. ... Read more
Incident date: Nov 21, 2024
The rear backup camera intermittently cuts in and out. The touch screen also intermittently turns black and is unresponsive. After it died, I replaced the infotainment touchscreen computer. The rear backup camera is still intermittent and unreliable. Other owners have complained online about poor seals in the rear wiper assembly, which leads to leaks that corrode the camera's wiring harness and ... Read more
Incident date: Feb 1, 2024
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving at an undisclosed speed, the contact engaged the cruise control function, and the brakes would inadvertently engage. The contact was not able to verify the warning light that was illuminated during the failure. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the ... Read more
Incident date: Nov 21, 2024
Ford had done a recall on the cam phasers for the ford raptor. The cam phasers were replaced by ford. Now we are having issues with them again just 3 years later and ford will not provide any assistance with repairs which cost around 5000 dollars to fix. We bought this truck 6 months ago. I don’t think it’s fair or possible for there to already be an issue as this part was only replaced 3 year... Read more
Incident date: Jul 15, 2024
At least two times I can recall after starting vehicle and shifting into reverse the car moved forward instead of reverse. I applied the brake and tried again, but the same thing happened. At that point I shifted into park, turned the vehicle off, and restarted it. After doing this and shifting into reverse the vehicle backed up normally. Fortunately I did not hit anything. Additionally another i... Read more
Incident date: Jul 10, 2024
Today 11/21/24, I notified my husband as I am driving up the ramp going 50 my ford started to shake hard. I had to hold on to the steering wheel and pull over with out pressing the break. I came to a stop and kept him on the phone in case I were to flip over. The vehicle stopped wobbling and I started up again. I was not able to drive but less than 40 and again the wobble coming back. The commute ... Read more
Incident date: Oct 20, 2024
Left and turn signal buttons randomly do not work especially after disengaging FSD. Sometimes I have to re-engage FSD for the buttons to work. This can be dangerous when I'm trying to make a turn and cars behind me could be going really fast or not pay attention. I believe this is a software or firmware issue and not the steering wheel itself. No warning messages. I did report to Tesla warranty.
Incident date: Oct 20, 2024
Trunk does not fully open when you less the open button. It partially opens maybe 75%. My husband and I have both hit our heads - my forehead was cut and now I have scar. This malfunction has happened 3-4 times. No pattern discernible.
1 injured
Incident date: Nov 4, 2024
Transmission Issues — Shudder And Vibration; Stuttering; Vibration And Slams Into Gear At Low Speeds When Going Into Gear. Problem has been confirmed by a independent service center. No warning lights. No codes detected by service center. Bought in May of 2019. 47,000 miles. Noticed about two months ago,
Incident date: Oct 8, 2024
The contact owns a 2017 Kia Sportage. The contact stated that while driving 70-75 MPH for two hours, the check engine warning light illuminated. The vehicle was vibrating and then failed to exceed 45 MPH. While starting the vehicle the following day, the check engine warning light was still illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to... Read more
Incident date: Oct 8, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed by the dealer that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount ... Read more