Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Aug 25, 2024
It started in April 2024. After the dealership performed an oil change we heard a strange noise whenever we accelerated. The dealership said it was either the transmission or the hybrid motor and both were on back order (usually an indicator that these parts are in great demand). After several weeks both parts arrived but they only replaced the transmission because that took care of the noise. A f... Read more
Incident date: Sep 11, 2024
I had to have the bars on top of my vehicle replaced due to a flapping noise. The dealership told me that the bars were broken. After replacing the bars, the roof began to leak and now the liner on the a-pillar has a water stain on it. The radio has static and my phone has little to no service. Due to everything being wet. If the moisture gets on wires if could cause a fire. There’s also strong ... Read more
Incident date: Jun 27, 2024
The hood latch failed and caused the fronk to open and smash the windshield. This happened while the car was on a trailer being transported. The front hood had opened multiple times while in garage over the last few months and unfortunately it decided to open while on the trailer. The hood flew open and smashed the windshield and caused $6k worth of damages and tesla will not pay for the fix eve... Read more
Incident date: Sep 14, 2024
Purchased Truck with 127 Miles, at 327 miles noticed it wasn't shifting. Took truck back to Toyota and they stated there were metal shavings in the transmission and it needed to be replaced. They also stated they have no idea when they would be able to get a transmission.
Incident date: Sep 13, 2024
First is the automatic 10 speed transmission. Started with hard shifting then skipped gears then the whole transmission had to be replaced. Next is the cam phasers, loud knocking, engine runs rough, poor acceleration, gets hot fast. Local Ford dealer has confirmed the problems. Have replaced transmission but have not had the money to replace cam phasers. Both known by Ford but not taking responsib... Read more
Incident date: Sep 14, 2024
I have a problem with the horns on this vehicle. The horns have been replaced by the dealer 5 times so far and they are out again. THE HORNS LAST ABOUT 1 TO 2 MOUNTHS. There is no warning that the horn stopped working, and if it's needed in an emergency to avoid an accident and doesn't work, myself and others could get hurt. This is ongoing problem that should to be addressed.
Incident date: Aug 7, 2024
Unknown. Stress cracks on my tail light started to appear. I have asked others in the Mustang community and quite a few have reported the same cracks except they’ve had water getting inside the tail light. I have taken it to the dealer but have been told I caused it with no visible impact and even the service advisors stating there isn’t any sign of damage from myself or someone else. I have c... Read more
Incident date: Aug 7, 2024
After reversing out of my driveway I could not get me fusion to go into drive. After getting the car back into my driveway my fusion starting putting the emergency brake on I would take it off and it would automatically put the parking brake back on. After looking at a video of problems with the shifter I popped my hood and found that the shift cable had come off. There is a recall on fusions for... Read more
Incident date: Sep 11, 2024
The contact owns a 2016 Honda CR-V. The contact stated while driving 45 MPH, the vehicle lunged forward and stalled. While depressing the accelerator pedal, the vehicle was choking. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact stated that on several occasions the vehicle was difficult to... Read more
Incident date: Jun 18, 2024
The 12V battery and EME module failed/malfunctioned on Sep 10, 2024. The original 12V battery was replaced by BMW of Wesley Chapel after it was towed by BMW roadside assistance. They should have it and the EME model for inspection upon request depending on their disposal procedures for the battery. My safety was put at risk due to the fact that the EME could shut down electrical power, lead to a l... Read more
Incident date: Mar 9, 2023
Recently I've noticed that when I try to accelerate or take off from stop it does not pick up speed as use to. My engine rpms rise but speed is getting less and less. I've also noticed my transmission temperature is staying between 190-200 degrees which gm has already had recalls over pertaining to this style transmission having issues due to high heat. Vehicle has always had maintenance kept up w... Read more
Incident date: Sep 7, 2024
The power steering fails without warning. I have been waiting on a new part for months with no ETA from Ford.
Incident date: Sep 13, 2024
The contact owns a 2017 Buick Enclave. The contact stated while driving at approximately 50 MPH, the vehicle was vibrating, with the electronic stability warning light illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic. The independent mechanic had not diagnosed or repaired the vehicle. The contact stated that the ve... Read more
Incident date: Mar 3, 2024
With 55k miles on a 2020 Toyota Highlander, we began hearing a whine. On various on-line sources it appears that this is not unusual among late teens to early '20s Highlanders. I brought the vehicle to the dealer (with close to 56k miles) and the dealer decided the transmission needs to be replaced. Even though the dealer service center acknowledges this is an ongoing issue w/the Highlander of thi... Read more
Incident date: Mar 3, 2024
POSSIBLE RECALL SITUATION Kumho Crugen HP 71 101H 235 55 R19 Warranted Tire Life: 65,000 Miles Failed at: 32,000 Miles (estimated) 3 out of the 4 original tires failed on vehicle under 50% through normal life of tire. I DO Have Tires in my possession. • According to 2 different tire departments including Dealership in which car was purchased, 3 out of 4 original tires failed due to BROKEN BELTS... Read more
Incident date: Aug 7, 2024
The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribut... Read more
Incident date: Aug 7, 2024
The Uconnect screen in my 2018 Dodge Charger SXT Plus began to delaminate, leading to unresponsiveness and phantom touches on the screen. This created a distraction while driving and impacted the use of essential vehicle controls, such as navigation, climate settings, and the backup camera was completely non-functioning. At the dealer I was initially quoted a price over $2,000 and I know from rese... Read more
Incident date: Aug 27, 2024
There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were c... Read more
Incident date: Aug 27, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator peda... Read more
Incident date: Aug 27, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator peda... Read more
Incident date: Sep 13, 2024
Vehicle will display Service Electronic braking system randomly throughout driving the vehicle. The cruise control is not available when the code shows up. Also, the ABS and Traction Control lights pop up. The problem will shortly go away when I press the brakes all the way.
Incident date: Sep 13, 2024
The contact owns a 2015 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. In addition, the contact stated that there was black smoke coming from the exhaust pipes. The vehicle was taken to the dealer several times; however, the vehicle was not officially diagnosed. The contact stated that the oxygen... Read more
Incident date: Sep 13, 2024
Transmission is shifting hard around 4th or 5th gear. It is lagging as well causing the car not to accelerate when needed causing safety concern while driving in traffic. It will randomly have high rpms like it is shifting out of gear when not needed. There are no lights or codes. It hasn’t been inspected by dealer. It is a common problem on ford expeditions. My friend is having the exact same p... Read more
Incident date: Jul 1, 2023
The vehicle is a 2020 Ford Escape SE with 53,000 miles. Recently, The message screen began flashing messages AMD OFF, Hill Start OFF, Collision Warning OFF. Based on social media, this appears to be a common problem with the 2020 Escapes. According the Escape owners, dealers first check software and if not the issue a electronic module is replaced at a cost of up to $1100. Some of the failures re... Read more
Incident date: Sep 12, 2024
The contact owns a 2018 Ford F-150. The contact stated that whenever it was cold outside, there was an abnormal rattling sound coming from the vehicle after starting the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the cam phasers and the timing chain was skipping. The vehicle was not repaired. The manufact... Read more
Incident date: Nov 15, 2020
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated the vehicle was experiencing difficulty starting. The check engine warning light and other unknown warning lights were illuminated. Additionally, the contact stated that the vehicle f... Read more
Incident date: Sep 12, 2024
Was driving and the engine died, lost power steering, lost gauges (No speedometer, No Tachometer, Gauges quite working at all) and lost power brakes. Had to try and pull over and was not able to stop or steer easily. I almost hit several other cars and a guardrail trying to stop and steer to emergency lane. After I got stopped, I was not able to restart my vehicle, the starter just kept running bu... Read more
Incident date: Sep 5, 2024
When driving the my 2021 Honda Pilot and I stop, the vehicle goes into idle engine automatically. There are have been numerous incidents when I lift my foot off the break, the engine does not turn back on. The vehicle is in drive and starts to beep and flash to put in park, shut off and restart. Obviously, this is extremely dangerous since it has occurred in the middle of traffic and in stop and ... Read more
Incident date: Aug 29, 2024
Vehicle is sluggish and will not accelerate from a dead stop for several seconds. The gas pedal often has to be pushed much farther down than usual so then when the vehicle actually starts moving it lurches. It often seem like it can't find the proper gear so it will buck and stutter while driving. The shifting is not smooth at all and you never know how the vehicle will respond making for a ver... Read more
Incident date: Jul 5, 2022
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
RAM
PROMASTER 2500
(2021) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 12, 2024
Incident date: May 12, 2024
This BMW X7 car has had a recall, with no resolution on it since Feb of 2024. I purchased my car in July 2024 and the dealer never once mentioned this to me. This is a serious issue and I do not think this was good business. It's also terrifying to think the brakes on such a heavy and fast vehicle can lock up. This is unacceptable. The cars should be taken back by dealers immediately and owners of... Read more
Incident date: Sep 1, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more
Incident date: Sep 1, 2024
The contact owns a 2019 Honda Pilot. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); but the failure occurred after the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to... Read more
Incident date: Sep 12, 2024
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. Th... Read more
Incident date: Sep 12, 2024
I started to get the ringing noise I do not have my seatbelt buckled and the SRS Airbag warning started popping up. I learned after taking my car in for service it is due to the recall related to the sensor under my passenger seat.
Incident date: Aug 2, 2024
Forward Collision Warning breaking even though nobody is in front of me.
Incident date: Sep 11, 2024
ABS service light was intermittently coming on and off for a period of time and now is constantly on. This results in constant beeping and also prevents the cruise control from working.
Incident date: Sep 11, 2024
My car stalled at a red light and the car wouldn't move. Manufacturer refuses to fix my car even though there's a recall notice regarding my vehicles engine.
Incident date: Sep 11, 2024
My traction control light and ABS light keeps coming on and off(doesn't stay on long enough to produce a code. Dealership noticed light came on but can't do anything(still have warranty) and is not on the recall list for my 2022 Ram Laramine???
Incident date: Aug 1, 2024
The electric power steering went out while driving. I could not steer the car. Very dangeres in traffic. The Torque Sensor failed which controls the power steering. There is a recall on the issue (#14772) but my Vin is not listed.
Incident date: Sep 1, 2024
My vehicle is currently in the shop getting the motor worked on for a bad lifter. From the information the mechanic provided me this is a common issue with the vehicles that have the Active Fuel Management system. They are seeing many of these vehicles have to come in and have very expensive repairs. My first quote I received was $16, 000, they told me I needed a whole new motor and this assess... Read more
Incident date: Sep 11, 2019
The contact owns a 2023 Jeep Gladiator. The contact stated that after parking the vehicle and turning the engine off, approximately two hours later the contact discovered smoke and flames coming from the engine compartment of the vehicle. The fire department was called to the scene and extinguished the flames. During the fire, the garage was destroyed and the exterior of the home was partially dam... Read more
Fire
Incident date: Sep 11, 2024
No estoy segura
Incident date: Aug 11, 2024
I own a 2015 BMW 435i from Checkered Flag (Jaguar) in about 2017. The car is currently experiencing a fuel pump failure of exactly the type that is described here: [XXX] . Your VIN lookup does not show my car is covered by the recall, even though my car is exactly the make and model described in the recall notice. Moreover, the defect my car is experiencing is exactly the defect described in t... Read more
Incident date: Jun 1, 2023
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving fea... Read more
Incident date: Aug 26, 2024
The adaptive cruise control feature of this vehicle on various highways [XXX] , [XXX] and the [XXX] ) and in various locations while traveling at highway speeds has mis-read speed limit signs and aggressively decelerated(I assume by using its regenerative braking) to as low as 35mph while traffic is moving at 65+mph. The dealership was unable to duplicate this issue. No faults are displayed to th... Read more
Incident date: Feb 8, 2023
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle hesitated and shifted out of gear independently. The vehicle was towed to the local dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified on the failure. The approximate failure mileage was 100,000.
Incident date: Sep 11, 2024
If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA.
Incident date: Sep 11, 2024
Concerns: Electrical is slow to respond the screen. The turn knob is a HUGE safety concern. The turn know sometime doesn’t not click or stay in park. The vehicle will lunge. The knob is easy hot accidentally hit and move out of the gear causing the auto brake to jerk the car to a stop. The getting the brake release to get car back in gear is slow to unlock. Sometimes I have to turn the car co... Read more