Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 16, 2024
The contact's grandfather owns a 2013 Ford Taurus. The contact stated that the power steering assist had failed to operate with the "Power Steering Assist Fault" message displayed. The contact stated that excessive force was needed to steer the vehicle. The vehicle was taken to a dealer, and the contact was provided with the cost for the diagnostic test. The contact declined to pay for a diagnosti... Read more
Incident date: Dec 16, 2024
Gauge which indicates fuel and other information goes totally blank. When driving, no idea when fuel will run out. Initially, gauge would flicker, now it goes blank. Started about 2 years ago.
Incident date: Dec 16, 2023
The contact owns a 2018 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 24V728000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The con... Read more
Incident date: Dec 16, 2023
The auto-stop feature on my 2019 Acura RDX has resulted in my car abruptly shutting down twice now -- today it happened when I slowed to a stop at an intersection. Basically, rather than just shutting the engine off while idling, it shuts of the electrical (dashboard and infotainment -- all systems) and engine and then immediately restarts with the car in Park. There was no warning sound or light ... Read more
Incident date: Nov 24, 2024
Accident report [XXX] I was driving on [XXX] fort smith ar to Bentonville Car was on autopilot, it was raining on and off and with all other cars we were driving around 70-80 mph All the sudden it started a short slip on the right then second after that it started spinning and took us out of the road car totaled car. I believe problem is autopilot did not disengage when car started to slip bu... Read more
Crash
Incident date: Mar 15, 2022
On June1, 2022 Mel Hambelton Ford replaced all 4 door latches do to recall. A few weeks ago I noticed that my 2 back doors were NOT Locking. They would click, but would not lock. Front doors work fine. The New latches they put in are as follows. LF-280720, LR-110820, RR-270914 and, RF-290914. I have attached the dated Invoice. In order to keep the doors from opening, I have taken my backseat belts... Read more
Incident date: Dec 15, 2024
Vehicle has severely poor quality coolant hoses made from poor quality material that cannot withstand the flow of pressure within the coolant system process. Leading to the hoses deteriorating from internal pressure thus causing the coolant hoses to leak. The coolant sensors only indicate low coolant levels when there is, 1 and 3/4 inches of coolant liquid left which is 70% lower than the minimum ... Read more
Incident date: Dec 15, 2024
On 12/11/24 I had exited I95N, While traveling down the exit ramp I felt my truck buck, upon the light changing I went to accelerate and the truck transmission slipped and barely got into first gear. I again came to another traffic light and the transmission did the same thing. I put my hazard lights on and shifted through all the gears and finally I was able to get the truck moving. The following... Read more
Incident date: Dec 15, 2024
All of the camera systems are not working (inlcuding the back-up camera), and navigation has failed as well. Followed all instructions on Telsa Manual and website, with no luck. Saftey features promised by the manufacturer don't work because of this. No warnings have appeared. I have scheduled service,at the soonest available time slot of December 27th, but I'm concerned about this happening with ... Read more
Incident date: Dec 2, 2024
Driving on [XXX] to Denver, when it gets to about 55% it jumps to less than 10% triggering an alarm to recharge. And by the time I get to the nearest charger, it’s about 1%. When I stop at traffic light it goes back up. Just started this recently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 14, 2024
August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue.... Read more
Incident date: Dec 11, 2024
While performing a low speed left hand turn the vehicle’s adaptive cruise control system falsely detected an imminent crash triggering the auto braking system and subsequently malfunctioned to release the vehicle’s side curtain airbags on both the passenger and driver side. The police were called and responded but no police report was prepared as there was determined to be no motor vehicle ac... Read more
Incident date: Dec 11, 2024
While performing a low speed left hand turn the vehicle’s adaptive cruise control system falsely detected an imminent crash triggering the auto braking system and subsequently malfunctioned to release the vehicle’s side curtain airbags on both the passenger and driver side. The police were called and responded but no police report was prepared as there was determined to be no motor vehicle ac... Read more
Incident date: Dec 15, 2024
Complete power/ignition failure resulting in death of driver on [XXX] while driving at night in the rain in a 2017 Nissan Frontier Pickup 4 door. The TDPS in McKinney, TX is pulling the black box for testing. 2 weeks before the accident the same vehicle (2017 Nissan Frontier pickup) 4 door lost complete power/braking/ignition failure on the same road [XXX] in Princeton, TX The vehicle was pushed o... Read more
Crash
1 deaths
Incident date: Dec 13, 2024
My rearview window just exploded and broke while parked.
Incident date: Dec 13, 2024
Why is consuming a lot of oil This car the mileage is Les the 130000 I buy and didn’t know the issue Can you please fix it Sometime I hear noise from the engine
Incident date: Sep 19, 2024
I started up my Toyota Tacoma early morning on [XXX] and noticed the engine light came on after it warmed up in the cold climate of Northern Arizona. As such, this occurred at 36,303 miles. The fault code stated the following: “A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. Contact your Toyota dealer in order to have your vehicle in... Read more
Incident date: Dec 5, 2024
While driving approximately 70mph down the freeway the upper grille assembly snapped off and went airborne, it struck the passenger side of my windshield putting 2 large scratches on my windshield. It then hit the roof of the vehicle and continued over my vehicle. Upon inspection the guard is held on by extremely thin clips and all clips sheared in almost identical spots. This creates a huge saf... Read more
Incident date: Nov 26, 2024
On December4th 2024 my car rolled forward into a barrier post. I stopped to get air in my tires and the Parking Allert went off as I got near the barrier post. I then parked my car. I left my car running and driver door partially opened. I dropped the valve cap between the spokes of the last tire being filled. So, I got into the car and backed up about three feet to get the cap. Parked the c... Read more
Crash
Incident date: Nov 26, 2024
The auto start function shuts my car off when I am stopped for a certain amount of time and will not turn back on. The first time it happened I was 10/7/2024 at a stop light in traffic and took it to the dealership to only be told it was a battery issue. I got the battery replaced and have since experienced the issue 3 more times. The night before Thanksgiving at midnight I was stopped on a h... Read more
Incident date: Dec 14, 2024
All the cameras for the Tesla Model Y has stopped working, without this lots of features stopped working including rear camera which is needed to reverse to charge the vehicle and anyware to park. All the collision warning systems including front and side stopped working. Wipers don't activate and figured to change to manual. Headlights always stay in highbeam. Looks like there are known issues an... Read more
Incident date: Dec 2, 2024
I pulled out onto Southside Blvd. My brakes failed, my driver’s front of the car hit a Waste Management garbage truck right back tire and cut the sidewall of the tire. The engine was racing, the truck pulled off the road, and I had sudden unintended acceleration. I immediately turned into a strip center and my car was racing through the strip center, the brakes were not working, the car controls... Read more
Crash
Incident date: Oct 7, 2024
When applying the gas petal the engine will stall. The vehicle completely died while driving.
Incident date: Dec 13, 2024
Kia states that they do not have the parts for the current recall. Not sure if this has anything to do with any recalls but my check engine light went on in 2023, after paying for diagnostic testing, the mechanic cannot find any emissions leak. And after spark plugs were changed in Feb 2024, the light went off. Then Nov 2024, the light went back on again. Although there is a code stating there ... Read more
Incident date: Dec 13, 2024
The contact owns a 2013 Volkswagen Passat. The contact was notified of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Dec 12, 2024
My 2014 Ram's cab is allowing water to enter into the interior. This appears to be a very common problem with this era of Ram. First, I noticed my third brake light would blow at least once a year. If you do not replace it, the information center on the truck displays that the driver brake light is out, which it is not and is a completely different bulb. I realized this after stopping at the parts... Read more
Incident date: Aug 22, 2017
The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the engine fault service now warning light was illuminated. The vehicle was towed to the independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to another independent mechanic where it was diagnosed and confirmed as engine failure. The vehicle was not repaire... Read more
Incident date: Aug 22, 2017
The contact owns a 2021 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that vehicles with present failures were being prioritized for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: Dec 10, 2024
I think the manifold on GMC Terrain need to be on a recall because mine already cracked.
Incident date: Sep 30, 2024
The contact owns a 2024 Chrysler Pacifica. The contact stated while driving approximately 55 MPH, the braking system erroneously activated causing the vehicle to abruptly stop. The failure had occurred on several occasions while driving on the same highway. The contact stated that during the failure, the Forward Collision Avoidance: Adaptive Cruise Control was not activated. The vehicle was taken ... Read more
Incident date: Sep 30, 2024
The contact owns a 2022 Toyota Corolla. The contact stated that the vehicle was making abnormal sounds. The contact stated that the vehicle occasionally failed to start. The contact stated that the windows would roll up and down independently. Additionally, the contact stated that the infotainment system screen turned black intermittently. The vehicle was towed to the dealer, where the battery was... Read more
Incident date: Dec 13, 2024
On [XXX] approximately around [XXX] My Nissan Maximum was on fire while I was at work. I begin working at 8:30 am and the vehicle was parked two hours later my coworker ran telling me my car was on fire. The police and fire rescue was called to the scene. The police inspected my vehicle and I have the police report. On 12/13/24 at 1:32pm I spoke with Vaibhav the consumer Affairs Representative fro... Read more
Fire
Incident date: Oct 15, 2024
The transmission part that connects to the engine broke
Incident date: Mar 18, 2024
On 11-21-24, I was traveling down the interstate going at 60mph when a car began to urgently brake, I proceeded to hit the brakes as well and my car would not stop, at the time of the impact no air bag deployed, driver seat belt did not lock, my driver seat moved, no pre-collision assist came up for this accident. No prior issues or lights on dash.
Crash
Incident date: Mar 18, 2024
On 11-21-24, I was traveling down the interstate going at 60mph when a car began to urgently brake, I proceeded to hit the brakes as well and my car would not stop, at the time of the impact no air bag deployed, driver seat belt did not lock, my driver seat moved, no pre-collision assist came up for this accident. No prior issues or lights on dash.
Crash
Incident date: Mar 18, 2024
Transmission clunking. Rough shifting. Known problem ford does nothing to fix it. Needs ADDRESSED
Incident date: Jun 13, 2022
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had no... Read more
Incident date: Jun 13, 2022
The contact owns a 2018 Chevrolet Malibu. The contact stated while coming to a complete stop, the engine auto Start/Stop system engaged, causing the engine to shut off; however, the electrical system then became inoperable. The contact stated that upon depressing the accelerator pedal to resume driving, the vehicle failed to respond as needed. Additionally, the contact stated that while coming to ... Read more
Incident date: Dec 1, 2024
My information cluster screen is blank.
Incident date: Dec 1, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while driving, the vehicle failed to exceed 20 MPH, made an abnormal clunking sound, with an engine misfire while shuddering significantly. The contact stated that the failure persisted while driving. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the ... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired.... Read more
Incident date: Nov 15, 2024
We were on vacation driving to Florida by the time we arrived 1500 miles later I had no brakes. This happened on a Friday. We called our mechanic in Oklahoma to explain it to him. He had us check a few things to see if it was a number of thing. He said it was the brakes vacuum pump. He had one in the shop for the same thing. You can't get in to a Chevrolet dealer to have it fixed in the time that... Read more
RAM
PROMASTER CITY
(2021) - FUEL SYSTEM, GASOLINE
Dec 12, 2024
Incident date: Nov 25, 2024
The contact owns a 2015 Mazda Mazda6. The contact stated that after refueling, the odor of fuel was present inside and outside the vehicle. The contact stated that there was fuel leaking underneath the rear driver's side of the vehicle. The contact stated that the failure occurred whenever there was more than 3/4 tank full of fuel in the fuel tank. The cause of the failure was not yet determined. ... Read more
Incident date: Aug 10, 2024
When driving my 2014 Hyundai Accent, the brake system completely failed and I lost all ability to stop the vehicle. I was able to stop the car by downshifting to a lower gear and use the emergency handbrake. I was able to avoid other vehicles and no accident occurred. The vehicle was towed to a Hyundai dealer and determined the brake lines corroded and fluid loss caused loss of braking. No warning... Read more
RAM
PROMASTER CITY
(2021) - SEATS
Dec 12, 2024
Incident date: Sep 13, 2024
On 12/09/2024, I got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. I looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apart.
1 injured
Incident date: Nov 7, 2023
I purchased a new 2024 Ford F-150 on August 31, 2024, and just six weeks later, on October 19, 2024, the entire left front suspension failed while I was driving at 50-55 MPH. The truck suddenly and unexpectedly took a hard left and I nearly lost control of the vehicle. It was incredibly difficult to maintain control of the truck as it swerved dangerously, but I managed to guide it to the shoulder ... Read more
Incident date: Nov 7, 2023
I purchased a new 2024 Ford F-150 on August 31, 2024, and just six weeks later, on October 19, 2024, the entire left front suspension failed while I was driving at 50-55 MPH. The truck suddenly and unexpectedly took a hard left and I nearly lost control of the vehicle. It was incredibly difficult to maintain control of the truck as it swerved dangerously, but I managed to guide it to the shoulder ... Read more
Incident date: Nov 1, 2024
Continued "service electric hybrid system" error on dash with dinging noise. The vehicle does not run properly in hybrid mode or electric mode, does not always want to maintain power. Causes jerking movements when accelerating in hybrid mode. Will not run only the ICE in e save mode.
Incident date: Nov 1, 2024
Toyota has yet to resolve this safety recall.
Incident date: Feb 1, 2023
I purchased the Chrysler 300 touring of May 23, 2023. This was suppose to be brand new. After, a week, the car was having issues in the steering and I had too report the car dealership because they were giving me a hard time but finally, after, reaching out to corporate, the car dealership, fixed the steering and added an addition warranty. Now, there’s something going on with the tire pressure.... Read more