Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Oct 1, 2024
See attached document for complaint.
Fire
Incident date: Dec 29, 2024
We have been experiencing multiple issues with the electrical system in our RV. There was a serious safety event to took place, where the wiring box under the bed created smoke and we could smell plastic burning. When investigated by my husband, he found that the box under the bed that housed all the wires for the RV had burn marks on the inside of the box and the wires and wire caps had melted. T... Read more
Fire
Incident date: Dec 29, 2024
The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warnin... Read more
Crash
Incident date: Dec 31, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the messages "Engine Hot - Stop Safely" and the "Engine Fault" were displayed. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the head gasket needed to be replaced, and the engine needed to be disassembled and reassembled and coolant needed to be added. The vehicle was... Read more
Incident date: Dec 31, 2024
The contact owns a 2021 Genesis GV80. The contact stated while attempting to refuel the vehicle, the fuel tank door switch failed to function as intended. The contact stated that the fuel tank door switch failed to unlock the fuel door. Additionally, the contact stated that the failure had occurred while on a road trip. The contact stated that he and his family were stranded for hours. The contac... Read more
Incident date: Dec 31, 2024
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ma... Read more
Incident date: Jan 8, 2025
When pressing the gas pedal to accelerate , the truck will not accelerate rather it begins to rev the engine loudly (as if the gas pedal was being pushed while the truck is in neutral) the RPM shoots high to 6-7 (again the truck isn’t accelerating any faster just loudly revving,) then the truck jolts as if it has just been rear ended. The shifting is stuttering staying stuck in 3rd and 4th gear... Read more
Incident date: Jan 13, 2018
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not... Read more
Incident date: Jan 13, 2018
Transmission is locking up and making rear wheels violently shake on the highway at high speeds. There is a TSB for the trans valve body on 2020-2022 but it's doing the same for my year and every year with the new 10 speed Allison. It will put your vehicle in power reduce mode as well. I've had a 2020 do it and now my 2023. GM said there is no issue unless they can duplicate it and it does it rand... Read more
Incident date: Nov 16, 2024
The vehicle exhaust gasket fails at 50,000 miles on the 2020 Ram pickup causing carbon monoxide to enter the cab when idling. This is very common on this particular truck. Ram has yet to issue a recall.
Incident date: Jan 13, 2025
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had e... Read more
Incident date: Jul 10, 2024
On December 31, 2001, I was driving 2020 Toyota Camry LE at 20mph and the engine stalled. I kept pressing the gas but my vehicle wouldn't go. The check engine light was also on so we took it to a local shop where they mentioned the Toyota fuel pump recall. We then took it to a local Toyota dealer where they said my specific Camry was not included in the recall and I had to pay $1, 655.69 for a new... Read more
Incident date: Jul 10, 2024
While turning left on a snowcovered road, my passenger airbags deployed when I slid into the curb. The only damage was to my rear passenger wheel. The force to the vehicle should not have been hard enough for the airbags to deploy. No warning lights prior to the accident.
Crash
Incident date: Jul 10, 2024
After making a complete stop, there is an extended delay around 3 seconds before the truck responds to the gas pedal being pressed. When it does respond it launches forward and causes the tires to break free. This has almost caused at least 7 accidents.
Incident date: Jan 2, 2025
SUV driving great for 2 years with routine maintenance- engine light pops up, doesn’t go away, and i take it to a local shop. SUV has low oil pressure of 5 and needs replaced. No sounds or driving issues prior.
Incident date: Jan 11, 2025
The airbag light on my vehicle comes on quite often. If there is a passenger sitting in the seat, it tells me that the airbags off. Nothing has happened yet but if the airbag doesn’t go during your crash, could cause severe injury. Can be inspected but plan to see what issue is and have it fixed soon.
Incident date: Jan 3, 2025
The contact owned a 2019 Acura MDX. The contact stated that while driving approximately 40 MPH, the vehicle experienced a sudden jolt. The contact immediately depressed the brake pedal and the vehicle erroneously accelerated to a high rate of speed. The contact depressed the brake pedal, shifted to neutral, and to the park position but the vehicle continued to increase speed eventually crashing in... Read more
Crash
2 injured
Incident date: Jan 11, 2025
The contact owns a 2010 Aston Martin V8 Vantage. The contact stated that while the vehicle was connected to a battery refresher, the vehicle started independently and the parking brake released independently, causing the vehicle to rollaway before coming to a complete stop at the edge of the driveway. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an inde... Read more
Incident date: Jan 11, 2025
jeep caught on fire while it was parked in the driveway there as a ecall on the battery as it s a 4xe i had an appointment with the jeep dealer on the 16th of december and they cancelled it few days before the scheduled appointment they said they didnt have any loaners as it was a 2 day job they would call to reschedule they did not and it blew up on the 27th of december
Fire
Incident date: Oct 15, 2024
The contact owns a 2010 Ford Fusion. The contact stated that while driving 25 MPH, the "Power Steering Fault" message was displayed, and the vehicle lost power steering functionality. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Incident date: Oct 15, 2024
Car was descending towards Kailua on the [XXX] on Oahu, HI. Dash lit up with warnings and acceleration and brake pedals stopped working. Brake pedal went to the floor with erratic pulsing sensation and very little brake power. Driver drove car into jersey wall to slow and stop vehicle. Battery state was 60% and battery was replaced under warranty about 1 year ago. While waiting for tow, powered ... Read more
Crash
Incident date: Jan 12, 2025
The vehicle has a delay in the throttle in some situations immediately following a deceleration. For example, when braking onto a yielding on ramp to check for traffic while coming to a near stop then pressing the throttle there is an obvious lag. That second or so of lag often results in the tires spinning due to a spike in throttle. In more than one instance I've experienced it from a dead st... Read more
Incident date: Dec 14, 2024
The car warning system states Place Car in Park when car is in park. Cannot turn override this system. Have to wiggle the gear shift until it recognizes it is in park. This seems to be an issue with some GM products.
Incident date: Jul 12, 2022
1. Noise from the Front End - Shortly after purchasing the vehicle, I noticed a persistent noise coming from the front end while driving. I reported this issue to the dealership within the first 30 days of ownership, but they were unable to identify or resolve the problem on multiple occasions. Eventually, I took the vehicle to Dublin Volkswagen, where the issue was diagnosed, but I had to pay $80... Read more
Incident date: Jan 12, 2025
1. Noise from the Front End - Shortly after purchasing the vehicle, I noticed a persistent noise coming from the front end while driving. I reported this issue to the dealership within the first 30 days of ownership, but they were unable to identify or resolve the problem on multiple occasions. Eventually, I took the vehicle to Dublin Volkswagen, where the issue was diagnosed, but I had to pay $80... Read more
Incident date: Jan 12, 2025
Passenger seatbelt does not latch to the buckle. Therefore I am unable to have passengers in my vehicle. And when I do it becomes a huge safety issue. No mechanic can seem to figure out what is wrong with it.
Incident date: Jan 12, 2025
Abs module has electronic fault requiring repair or replacement there is no modules available to repair with some remanufactured ones are available with prices very high also has to be programmed by a dealer making it a very costly repair if you can find one. This is a safety issue as abs will not function till repair complete chrysler is well aware of issue there is thread after thread about it o... Read more
Incident date: Jan 12, 2025
Trailering a trailer with electric brakes. The vehicle intermittently reports connection issues where the brakes are temporarily disabled however the trailer lights are not effected. This leads to a period of time where there are no brakes on the trailer. Pretty confident we have eliminated the trailer as causing the issue.
Incident date: Dec 29, 2024
Vehicle purchased on September 7, 2022, with 16,182 miles. It was sold to me with an open recall. Late December 2023, I complained about car not starting on a frequent basis. Roadside assistance was called to jumpstart battery. Every time the vehicle was jumpstarted the check engine light remained on for days to up to two weeks. January 5, 2023, vehicle went to repair shop, techs claimed nothing w... Read more
Incident date: Jan 12, 2025
The vehicle has suffered multiple failures of the main infotainment display. This screen is used to show the backup camera, as well as to adjust all vehicle settings and safety systems. The infotainment display will go black, and will not reboot or respond to touch input. This means that the backup camera is nonfunctional, as well as perimeter traffic warnings and vehicle controls for climate and... Read more
Incident date: Jan 12, 2025
The vehicle has suffered multiple failures of the main infotainment display. This screen is used to show the backup camera, as well as to adjust all vehicle settings and safety systems. The infotainment display will go black, and will not reboot or respond to touch input. This means that the backup camera is nonfunctional, as well as perimeter traffic warnings and vehicle controls for climate and... Read more
Incident date: Jan 7, 2025
Power steering assist. I can not turn my wheels and and was sliding on the ice. No. Unknown. Unknown
Incident date: Dec 26, 2024
Had vehicle towed to Orange Coast Chrysler Jeep Dodge and Ram 11/4/24 due to vehicle being unable to start. Error message in vehicle indicated "Service Hybrid System"" and "Service Charging System" Vehicle was left at dealership pending inspection. 12/5/24 I contacted dealer asking for update and was told Chrysler STAR case was opened for vehicle for hybrid battery. No further information was pr... Read more
Incident date: Dec 12, 2024
My Jeep Wrangler 2020 Sports Unlimited started malfunctioning on the road and the Jeep stopped, started smoking, caught on fire, and Blew up
Fire
Incident date: Aug 15, 2023
Three engine check lights due to rodent damage within two weeks, even when I first bought the car in South Florida it had damage due to rodents and that when I first found out they use soy for the wires, I had thought the dealership I got it from had replaced it all but no. Fast forward 2-3 years later in a different state I had gotten the first engine check light and thought it was due to bad rep... Read more
Incident date: Jan 2, 2025
WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH AND BEEP IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. DURING THIS IT IS HARD TO CONTROL THE TRUCK. CRUISE CONTROL NOT WORKIING EITHER.
Incident date: Jan 11, 2025
2022 Tundra, especially when the engine is cold, has issues accelerating well beyond what would be expected with "Turbo lag". On several occasions when entering a roundabout from a dead stop, the engine does not have any responsiveness at all (extends for several seconds), requiring the driver to release and re-engage the pedal. This creates a safety issue. The date reported on 12/30/24 is the mos... Read more
Incident date: Jan 11, 2025
2022 Tundra, especially when the engine is cold, has issues accelerating well beyond what would be expected with "Turbo lag". On several occasions when entering a roundabout from a dead stop, the engine does not have any responsiveness at all (extends for several seconds), requiring the driver to release and re-engage the pedal. This creates a safety issue. The date reported on 12/30/24 is the mos... Read more
Incident date: Jun 24, 2024
When putting vehicle in PARK and releasing the foot brake it rolls back an excessive amount of space sometimes it rolls back so much we begin to get scared thinking we are still in DRIVE and jump back in vehicle just to learn we are in PARK. We have had this issue since the day of getting truck in August of 2024 and how much it rolls back is never consistent on the length of the roll back. Sometim... Read more
Incident date: Jun 24, 2024
**Summary of Complaint:** A clicking sound occurs randomly during acceleration, deceleration, and when driving over bumpy roads. Despite bringing the vehicle to an authorized Volkswagen (VW) dealer three times, they were unable to diagnose or resolve the issue. The vehicle is only 2.5 years old and still under warranty. **Detailed Description:** 1. **Symptoms:** A random clicking sound is hea... Read more
Incident date: Oct 29, 2024
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at b... Read more
Incident date: Oct 29, 2024
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at b... Read more
Incident date: Jan 9, 2025
The rear differential failed, causing both rear axles to be broken and the vehicle to lose all propulsion on a city road. A noise in the drivetrain under acceleration was first reported to a dealership in Nov 2023 about five months prior to the failure, but the report was dismissed as tire slippage and not addressed further. Then the failure occured in April 2024, and the vehicle was towed to a de... Read more
Incident date: Jan 10, 2025
Vehicle has an oil consumption issues which lead to a blown engines. Have been up to date on oil changes, just had an oil change 1 month ago and today the engine blew
Incident date: Jan 10, 2025
I have been having random issues with my backup camera on my vehicle and noticed the recall only includes 2024 yrs. I have reported this to my dealership as early as right after purchase in Dec of 2021. I have had the vehicle for 3yrs and it the back up camera stops working randomly at minimum once a month and probably more often than that. My dealership every time I take in for service cant fi... Read more
Incident date: Sep 7, 2023
The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue
Incident date: Sep 7, 2023
The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue
Incident date: Sep 7, 2023
The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 20 MPH, the "Engine Overheating" message was displayed on the instrument panel. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an internal coolant leak intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. T... Read more
Incident date: Jan 8, 2025
12/14/24-I was stopped at a red light at a VERY busy intersection. The engine was in stop mode by the start/stop feature. When the light turned green, the car failed to start. The entire car shut down, with alarms sounding and dash lights flashing. The entire system had to reboot before I could restart the car. It was a freighting experience. Fortunately, I wasn't killed by traffic zooming by... Read more
Incident date: Jan 3, 2025
I had my vehicle for about 2 years. I noticed that after I went over a certain amount of mileage, my car went into an engine power reduce mode. With the engine power reduce mode my vehicle could only go 25 mph. This was happening to me when I was driving on major highways, etc.. I would have to pull over and stop the vehicle because after certain amount of time it also would tell me oil pressure l... Read more