Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 13, 2024
Vehicle has now put itself into park and applied the parking brake while moving 3 times and requiring restart to move. Dealer and manufacturer unconcerned because they cannot duplicate. But it’s had numerous other issues too
Incident date: Oct 1, 2024
It's clear that my abs module is bad but it consists of three components. Mopar online doesn't have any components available to fix the problem. And the Dealer is selling the components separately and telling you which one they will sell you first and also at a higher price than what's available to you online
Incident date: Oct 1, 2024
Engine failure due to coolant leaking into engine block. This is a problem known by Ford that causes catastrophic engine failure in vehicles equipped with 2.0 Ecoboost engines (technical service bulletin 22-2229). Cost of repair greater than $8000
Incident date: Oct 1, 2024
The contact's family member owns a 2019 Honda Passport. The vehicle owner received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while the driver was driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact did not know whether a warning light was illuminat... Read more
Incident date: Sep 5, 2024
It has been 10 months since I was first notified of this fuel pump recall from Honda. The Honda dealership in Bel Air, Maryland still has not received the replacement parts from Honda to correct this problem. What is this delay? This is a serious problem and safety risk. I drive 500 miles a week.
Incident date: Sep 5, 2024
The contact owns a 2007 Honda Accord. The contact stated while driving at 40 MPH, the vehicle hesitated and shifted out of gear independently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Incident date: May 9, 2024
On driving to the other side of the state from my home to visit family on [XXX] in Michigan, I was driving 70-75 miles per hour. It takes close to 3 hours of driving one way. There was a lot of insects hitting my windshield and when I used the wipers the water just flew over the windshield, not getting my window wet to enable the wipers to clean my windshield. If I am driving 30-50 miles per hour... Read more
Incident date: May 9, 2024
Particulate matter sensor (PMS) circuit fault code P24C6 stored in PCM. Even after PMS replacement/repair, the check engine light came back. In the meantime, Jaguar Land Rover dealership became Land Rover dealership. Now that LR dealership won't fix this.
Incident date: Oct 11, 2024
The contact owns a 2016 Ford Edge. The contact stated that while his daughter was driving at unknown speeds, the check engine warning illuminated. The vehicle was taken to an independent mechanic, who determined there was an error code related to a coolant intrusion into the cylinder. The contact called the local dealer, who informed him there was no recall coverage. The vehicle was not diagnosed ... Read more
Incident date: Oct 11, 2024
A few times when I drive to a stop light/sign, the SUV engages the parking brake without my input, unlocks the door and prevents the vehicle from being driven, unless I reengage the gear back to drive. Sometimes it works. Sometimes it does not work right away and takes a few times to shift the gear. Seems to be getting worst. One time on 10/17/2024 at my work parking lot, I forced the SUV to drive... Read more
Incident date: Oct 16, 2018
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fa... Read more
Incident date: Oct 8, 2024
Vehicle speeds up and breaks uncontrollably. When stopped it displays several codes on the dashboard 1) power steering fail, increased effort, driving permitted, 2) GRA/ACC fault driving permitted 3) faulty windshield wipers No fault codes are found with a code reader.
Incident date: Oct 1, 2024
Right Hand Steering Wheel Controls Inoperative, Outside Ambient Temperature Reading on Radio Display Inoperative, inoperative rear vision camera gridlines, and Onstar Menu Screen is Not Showing When Pressing Onstar Button. Inoperable radio steering wheel control buttons increase driver distraction risk in reaching for the radio display. Absence of rear camera gridlines reduce driver guidance in r... Read more
Incident date: Sep 2, 2024
“Since April, I’ve had an issue with the caliper in my car, and as of today, October 16, Victory Mitsubishi still hasn’t resolved it. I went back on July 4, and they told me they ordered the parts, but they’ve been on backorder since then. I’m still waiting, and my car’s brakes feel rough, plus the noise is really annoying.”
Incident date: Nov 23, 2023
Abs module and pump motor need to be replaced but are on back order and can't be replaced. Vehicle is now unfit for operation.
Incident date: Nov 23, 2023
Window glass on passenger rear door suddenly and without warning violently imploded while driving. Glass fragments blown into rear seat and interior of vehicle. No evidence of foreign object causing glass to fail. No prior evidence of damage or defect to glass was observed. Vehicle traveling about 45 miles per hour on sunny, clear day with no other vehicles next to or in front. Driver was able t... Read more
Incident date: Oct 16, 2024
I was driving in the Columbia Gorge on highway and the Drivers Keyless entry trim Blew off, and broke in half, the top half hit the car behind me dented his hood and put a nick in his window. I'm very thankful the piece that broke did not cause an accident or kill anyone. The lower half (with the keypad) was flapping in the wind being held on by electrical wires. The keypad blew a fuse, sending m... Read more
Incident date: Oct 11, 2024
We have noticed for more than a year that the main touch screen of our 2018 Ram 1500 has screen delamination, and, with it, ghosting; i.e., it appears a ghost is touching buttons, as even though we are not touching buttons on the screen, buttons are being pushed all over the screen. We are happy to make the vehicle available for inspection or provide videos upon request. If we have Bluetooth on, a... Read more
Incident date: Aug 12, 2024
SERVICE SHIFTER LIGHT, CAR NOT GOING INTO GEARS.
Incident date: Oct 15, 2024
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at various highway speeds, the brake system was erroneously activated causing the vehicle to reduce speeds. The vehicle was taken to the local dealer who replaced the front and rear brake assemblies but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failur... Read more
Incident date: Sep 27, 2024
The engine ticking constantly as well as an electrical issue with the radio, heating, ac unit, control panel in dash that has all of this in it constantly changes goes haywire, won't let you do anything to fix it. It flips from setting to setting as well as different screens and the cargo lights have a habit of staying on an draining the battery. The engine tick has been like that for i dont know ... Read more
Incident date: Feb 1, 2020
I have had the electronic power steering rack replaced twice. Now Dodge wants to put a 4th rack in a vehicle that only has 65k. I bought it used, but by all means it is a lemon, as it is NOT FIXABLE, and has not been safe to drive for two years. It has spent over 4 months in 3 different shops this year, and is still currently sitting at Dodge.
Incident date: Feb 1, 2020
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution discon... Read more
Incident date: Oct 16, 2024
My vehicle 2017 Ford Fusion has a chronic condition. The coolant comes into the engine and causes an engine misfire, which is a very serious problem. The 21n12 customer satisfaction program has already come out, but I bought this car secondhand and it's already out of all conditions. I'm wondering why this issue is not a recall. Many owners of the same car are complaining of the problem and this i... Read more
Incident date: Oct 14, 2024
We tried calling the dealers they stated they are not able to fix it and don't know whe. They will. The back up camera starts shutting off ,going black while reversing. Lights inside car while driving will shut off. It has been happening since 2022 recently 2 weeks ago
Incident date: Oct 16, 2024
I took my truck in because i have a tone wheel that needs to be replaced. my truck is getting recall 66a where the remedy is just a flash of the ecu. my tone wheel needs to be replaced and is covered under recall 73a. ram is not going to cover replacing this known issue because according to them my vin is only getting the code 66a, a known issue for this year truck and motor.
Incident date: Oct 16, 2024
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would ... Read more
Incident date: Oct 16, 2024
My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would ... Read more
Incident date: Oct 16, 2024
The contact owns a 2015 Dart Dart. The contact stated that while driving at various speeds the vehicle would not properly accelerate and a rattling noise was present coming from under the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not repaired. Also, after parking the ignition key could ... Read more
Incident date: Sep 2, 2024
The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 40 MPH the check engine light illuminated. The contact stated that he had scheduled service with a local dealer for a state inspection. The contact asked the dealer about the check engine warning light illuminated. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block... Read more
Incident date: Sep 2, 2024
DSC unit continually draining battery. Had to take it to get serviced 3x within 6 months of purchase as new. Had to replace battery and DSC unit multiple times
Incident date: Aug 10, 2024
The radio/HVAC screen is malfunctioning. It still works but the screen is delaminating and the screen thinks that someone is touching the screen and there is no control over what it touches or controls. Radio is working but the channels change so fast by themselves that you cannot listen to anything. Cannot change any vehicle settings - such as lighting. Same with the HVAC system. When i click int... Read more
Incident date: Aug 10, 2024
In May 2024 there was an open recall regarding o2 sensor which was "fixed" by the dealer in July 2024. On September 22, 2024 the check engine light was triggered and diagnostics revealed o2 sensor failure. It could be a safety issue.
Incident date: Aug 10, 2024
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Oct 7, 2024
The horn button on the steering wheel is not mechanical and is located outside of the center steering wheel location. This poses a serious risk to driving as the horn button is very difficult to reach when turning the steering wheel.
Incident date: Oct 7, 2024
There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106
Incident date: Oct 13, 2024
Electronic throttle body failure My car lost power going 50 mph in road construction The car had a recall and extended warranty on it from 2014-2024, i was not notified Check engine light, drive shaft light, and service advance trac appeared a few weeks before the failure
Incident date: Oct 1, 2024
The contact called on behalf of their daughter who owns a 2015 Ford Escape. The contact stated that their daughter attempted to start the vehicle while parked, the vehicle shuttered and stalled, and then proceeded to start back up again, upon noticing the abnormality the vehicle was no longer used. The contact drove the vehicle to a local dealer where it was diagnosed that coolant was leaking into... Read more
Incident date: Oct 16, 2024
I received a safety recall in February 2024 about a faulty fuel pump. Then I got another notice saying the parts would be here this fall as do they are not. The safety consequences are a stall while driving increasing the risk of a crash or injury. I am increasingly worried about driving my car. I don’t understand why it is taking so long to resolve this issue. Honda is making fuel pumps for th... Read more
Incident date: Oct 7, 2024
The contact owns a 2018 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the service Hill Holder, Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with codes HAF, DTC, P0740, TCC clutch performance, and metal debris found in the transmission fluid. The vehicle was not repaired.... Read more
Incident date: Oct 7, 2024
Engine consumed all oil and seized up, complete engine failure. We had just had a full synthetic oil change (and regularly did so according to manufacturer recommendations) 2,000 miles prior. This failure was not due to negligence. It appears to be a part of the same oil consumption issues with the 2.4L ecotech engine.
Incident date: Oct 7, 2024
Forward radar sensor pass side lower grill/bumper area. 1st told a sensor recall but after 3 hrs and then seeing the vehicle in the shop with the entire front bumper clip removed the sensor was out of its driver side socket and 1 side flopping around which may have caused a small dimple from the inside to pop out on the 6x5 cover that is the entire lower rubber/plastic black bumper/grill. Told the... Read more
Incident date: Sep 22, 2022
Engine: Severe surging at low power settings, especially during engine warm-up. This surging is not related to air conditioner compressor cycling on/off, or turbo lag. Body: Rear hatch "kick to open" feature often activates suddenly without warning and without a deliberate kick motion by operator. This feature cannot be disabled; only the actuator can be disabled using instrument panel menus.... Read more
Incident date: Apr 15, 2024
Does not start reliably. When driving vehicle sputters and even stalls or complete shut offs while driving. Will loose ability to accelerate and lack power. Taken to 4 different mechanics / 2 of which Dodge Dealerships and no one can find whats wrong. Engine light on.
Incident date: Apr 15, 2024
I am filing a complaint about my paint. It is fading and on the roof and hood.
Incident date: Apr 15, 2024
Sept. 9, 2024 - called local dealer to schedule repair. Parts were not yet available. Placed on a list for them to call when the parts were available. October 15, 2024 - called dealer again. No parts have been received. ETA unknown. Confirmed I was still on the list.
Incident date: Oct 2, 2024
The contact owns a 2013 Ford Explorer. The contact stated that while driving in reverse, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a warning message displayed reading "Service advanced track." After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a r... Read more
Incident date: Jun 15, 2023
the 2013 Audi 4.0T generation have a massive issue where the engine start leaking from the bottom of the crankcase where the block connects to it and to fix all these issues audi is asking a rebuild of the entire engine this issue is very common on the 2013 2014 2015 S6 S7 S8 with the 4.0T worldwide problem
Incident date: Jun 15, 2023
The contact owns a 2016 Chevrolet Volt. The contact stated that while starting and driving at an undisclosed speed, the "Reduced Propulsion" message was displayed. Additionally, after parking the vehicle, the "Shift To Park" message was displayed, and the vehicle failed to turn off. The contact pressed the Start/Stop button and then opened and closed the front driver's side door to turn off the ve... Read more
Incident date: Oct 8, 2024
Vehicle keeps throwing error code P2138 there is a current known issue that GM is aware of see notice 070604019F. Water gets in the electrical connections of sensors and is an issue as it causes check engine light and can decrease power of the acceleration of the vehicle which is a safety hazard. My vehicle has been with the dealer now for a third time for same issue. They’ve had it for 3 week... Read more