Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jan 27, 2025
2024 gmc Yukon with less than 2,000 miles decided not to start one day. Had a tow truck come to the house and pick it up to take to a local shop to get a new battery. Replaced the battery and the battery shop delivered to car back to our house and was totally fine…the next day we went to start it and again the battery was toast. So, got another tow truck to deliver to the dealership and had it c... Read more
Incident date: Jan 27, 2025
2024 gmc Yukon with less than 2,000 miles decided not to start one day. Had a tow truck come to the house and pick it up to take to a local shop to get a new battery. Replaced the battery and the battery shop delivered to car back to our house and was totally fine…the next day we went to start it and again the battery was toast. So, got another tow truck to deliver to the dealership and had it c... Read more
Incident date: Jul 25, 2024
Several incidents in which adaptive cruise control resets itself to 90mph when moving into a higher speed limit area- for example, cruising along at 70mph, pass a speed limit sign allowing 75mph, and suddenly the cruise control resets at 90mph. If you are not very consciously thinking about this you quickly find yourself going 90mph. It never resets at 80 or 85- always 90mph. Going 15 or 20 mph fa... Read more
Incident date: Oct 21, 2023
While unloading cargo, I was standing on the flatbed of the truck, leaning over the standing side-gates, without realizing they weren’t locked in place. The gates fell down onto a co-worker and I fell out of the truck. Similar incidents have occurred before and after this accident. These gate latches don’t have any warning systems in place to indicate when they are unlocked. It is unknown if... Read more
2 injured
Incident date: Jul 31, 2024
Transmission jerks with hard shift and rough idle
Incident date: Jan 26, 2025
Multiple warning lights and alarms sounding after starting the engine: Collision Mitigation System Problem. Road Departure Mitigation System Problem. Adaptive Cruise Control Problem. Lane Keeping Assist Problem. Auto High Beam Braking System Error. When these warning lights are on, the vehicle continues to drive and brake as if these features were not installed. HOWEVER, since the "Brake System... Read more
Incident date: Jan 21, 2025
I pulled up to a stoplight that was on a hill and tried to put on the brake. The brake pedal was highly resistant and wouldn’t let me push down fully. At that moment, all of the warning lights on the dashboard turned on. When the light turned green, I tried to hit the gas pedal but the car wouldn’t move forward. The car started rolling backward and I almost collided with the car behind me. I h... Read more
Incident date: Jan 13, 2025
My car started with remote starter app x2. I went out to the car and it would not start. Indicator light said to put fob near start button. Still didn't start. Jump started and had multiple malfunction lights on. Replaced batter with brand new battery. Followed all instructions. Forward collision and blinds pot warning malfunction errors persist and those features will not work. Research s... Read more
Incident date: Jan 13, 2025
My car started with remote starter app x2. I went out to the car and it would not start. Indicator light said to put fob near start button. Still didn't start. Jump started and had multiple malfunction lights on. Replaced batter with brand new battery. Followed all instructions. Forward collision and blinds pot warning malfunction errors persist and those features will not work. Research s... Read more
Incident date: Jan 26, 2025
September 2024, the engine cooling fan began staying on after shutting off the vehicle, and October 2024, we began to hear unusual engine noises and a bubbling sound from behind the dashboard. November 2024, we began to see intermittent poor performance with the HVAC system, and then on [XXX], the temperature gauge climbed to H. We called Matthews Kia of Greece, 4321 W Ridge Rd, Rochester, NY 1462... Read more
Incident date: Jan 10, 2025
My Brakes almost caused me to crash on Jan 18th. I'm driving down the highway and traffic comes to a complete stop. I started braking but my abs, stability control and brake light come on. When this occurred I had to push the brakes to the floor just to stop. My brakes were very unsafe and unpredictable. I had to drive way below the speed limit to make it home, keeping at least 8 car lengths betwe... Read more
Incident date: Jan 10, 2025
Complete engine failure. Absolutely insane. All lights on dash, engine seized while driving!!!!!!!!!!!!!! Unbelievable that GMC keeps making us fix issues and pay for it! They won't cover the cost. This has been happening too much and putting my family at risk!
Incident date: Jan 25, 2025
I’ve read other other complaints about this make/ model car and my car does ALL of those things. First the acceleration at Rand times my car will not accelerate whether it be pulling out of a parking space, sitting at a red light, making a turn etc. have took to a mechanic because this issue and my check engine light was on due to the mass air flow sensor or filter got that fixed and car still ... Read more
Incident date: Oct 15, 2024
All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing... Read more
Incident date: Oct 15, 2024
All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing... Read more
Incident date: Feb 23, 2022
this year vehicle is also part of the engine problem GM is experiencing with the V8 Engines. I purchased this vehicle in January 2024. With less than 40k miles on it. I drove it for approx 2 months and the entire engine seized up. I was told by the Chevy Dealership that GM is aware of the engine problems on these V8 Engines and did not issue a recall. It took GM over 9 weeks to send me a ... Read more
Incident date: Oct 3, 2024
There car chugs and stops . i have had this checked multiple times sensors changed and no solution . check engine light initiated and car stops - very dangerous issue while i'm on highway
Incident date: Oct 3, 2024
There car chugs and stops . i have had this checked multiple times sensors changed and no solution . check engine light initiated and car stops - very dangerous issue while i'm on highway
Incident date: Jan 3, 2025
Side front cargo compartments have opened during travel. Left and right side in two seperate incidents. Cargo fell on highway in one incident.
Incident date: Jan 25, 2025
My 2017 Chevy Equinox, equipped with the 2.4L Ecotec engine, experienced a catastrophic failure due to a faulty PCV system. In cold weather, condensation caused the PCV valve to malfunction, leading to excessive pressure and ultimately blowing out the rear main seal. This issue has been well-documented in the 2010–2013 models, which were covered under a class-action lawsuit, but the same defect ... Read more
Incident date: Mar 30, 2023
While driving both North (in the evening) and also South (in the morning) on [XXX] between Washington, DC and Richmond, VA I have experienced an issue with Tesla’s Auto Pilot that can be very dangerous and scary. While using the navigation system and with Auto Pilot on while in the left most line on this divided highway, the car made multiple attempts to steer into the Express Lanes even when th... Read more
Incident date: Jan 13, 2025
I received a DMV notice of Vehicle Safety Recall, I contacted the Dealer and they notify me that as of now there is no repair for it. That it is on "Interim notice". That if you need a documentation from the that they can provide it for me. Please let me know how to go about it asap. I like to renew my vehicle registration and I can't do it because of the Recall on my car. Thank you.
Incident date: Jan 13, 2025
While ideling at a stop light the vehicle RPMs drop low and the engine shuts off. This has occurred multiple times, 4-5 times over 6 months. When this happens the dash displays "vehicle requires restart" This happens in traffic and has left me as a stalled vehicle and a hazard to others.
Incident date: Jan 13, 2025
While ideling at a stop light the vehicle RPMs drop low and the engine shuts off. This has occurred multiple times, 4-5 times over 6 months. When this happens the dash displays "vehicle requires restart" This happens in traffic and has left me as a stalled vehicle and a hazard to others.
Incident date: Feb 14, 2024
The contact owns a 2014 Chevrolet Impala The contact stated while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering column had failed and needed to be replaced. The vehicle was ... Read more
Incident date: Feb 20, 2023
The door latch on the rear right of the car failed while driving, Door wouldn't close, My 8 year old son sits on that side for school runs. This was replaced under the recall but it failed again. Also I've had 2 window regulators go in this vehicle apparently it's a common problem window would not go up or down.
Incident date: Jan 23, 2025
There is a loud, audible clicking noise when turning the steering wheel to the left or to the right, regardless of speed.
Incident date: Feb 29, 2024
I purchased the vehicle from the dealership when it had just 5 miles on it. Soon after, I started hearing a popping noise every time the car shifted, as well as when making turns. After taking it back to the dealership, they discovered that there were missing spot welds in the center frame on the passenger side, specifically in the area between the front door and the back door.
Incident date: Jan 24, 2025
Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc
Incident date: Jan 24, 2025
Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc
Incident date: Jan 22, 2025
My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous.has been happenin... Read more
Incident date: Jan 22, 2025
My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous.has been happenin... Read more
Incident date: Jan 21, 2025
The front left headlamp assembly low beam light unexpectedly began to flicker repetitively until the vehicle was turned off. In addition, the left front turn signal was failed, but an indication of the failed turn signal was not always present. The headlamp assembly was taken in for replacement at a local GMC dealership promptly due to safety concerns of operating the vehicle on public roadways wi... Read more
Incident date: Jan 21, 2025
Within two weeks of purchase from dealer, the car began having warning lights “service high voltage system”,“acceleration reduced”, “service vehicle soon”. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries... Read more
Incident date: Jan 21, 2025
Within two weeks of purchase from dealer, the car began having warning lights “service high voltage system”,“acceleration reduced”, “service vehicle soon”. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries... Read more
Incident date: Jan 10, 2025
The infotainment system stops working and goes blurry. The dash where the speed is shown goes black. Blind sport monitoring on the passenger side does not work. I almost got into an accident today because of this.
Incident date: Jul 17, 2024
My name is [XXX] My vehicle cut off on me 3 times twice while stationary and once at an intersection. Found oil in engine control module due to failed cam position sensors. Oil has traveled through the engine harness to ECM causing oil to get into module and cause it to shut down but it did start back up. This is very dangerous and could cause serious injury to someone. INFORMATION REDACTED PURSU... Read more
Incident date: Jun 1, 2023
We own a 2014 Nissan Altima. We are the second owners. About a month ago, my son was driving and the left rear lower control arm (Link) broke in half. After repairing and researching, there was an extended warranty offered by Nissan for 10 years from the manufacturer date. We are 13 months over that. When calling, I spoke to Chelsea and Trainsha (Who is the Northeast Regional supervisor) and both ... Read more
Incident date: Jan 2, 2024
Vehicle doors are swinging open while driving with no warning. Door does not then latch close. This has happened with multiple doors at various times. All times passengers were seated where the door has swung open, including adults and children. We contacted the dealership multiple times without any concern or help with the issue. Was told our sales person no longer is with them. Prior to purchas... Read more
Incident date: Jan 21, 2025
Without notice, as I was driving down the road, I turned the turn signal on to turn right and then the steering wheel stiffened up and was unable to turn so I hit the curb ,as i kept on struggling to force hardened steering wheel to the right.. I managed to straighten it to pull over safely.. I was very fortunate not to be rear-ended or hit something else in front of me besides the curb.. I was th... Read more
Incident date: Jan 21, 2025
The seal that connects the fuel level sensor to the fuel tank has failed, allowing fuel to leak onto the top of the tank when it’s filled. This creates a serious risk of fire or explosion. Unfortunately, Mercedes does not offer a remedy unless you pay a prohibitively high fee.
Incident date: Jan 21, 2025
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a ... Read more
Incident date: Jan 23, 2024
Electrical system issues. Had to replace both batteries in the pacifica. The van jerks or grinds while trying to shift. Now the oil pan is warping which can cause the coolant to mix with the oil causing a safety hazard.
Incident date: Jan 23, 2025
The water pump pulley "exploded", causing the accessory belt to fall off which drives the alternator. The pulley "shrapnel" was thrown into the cooling system and damaging the hoses causing immediate loss of coolant. The loss of electrical power due to the alternator being inoperable and the loss of cooling could have caused the vehicle to malfunction in a dangerous manner. Fortunately, the vehicl... Read more
Incident date: Jan 21, 2025
On [XXX], I was driving in a rain storm on [XXX]. I pulled off the highway into a parking lot and the car stalled out. The check engine light and the power steering light came on. I tried to start the car 3-4 times over the next fifteen minutes and it did not start. I waited a few more minutes and the car started and the lights cleared from the dashboard. I was able to drive 120 miles home with... Read more
Incident date: Oct 14, 2024
My family and I found ourselves stranded on the interstate when our engine failed while we were driving on I-10 at 75 mph. The connecting rod bearing got lodged in the engine, causing it to seize. This put us in an extremely dangerous situation. I believe these vehicles should be recalled. I've been in discussions with GM to buy back the vehicle, but their leadership has declined my request. They ... Read more
Incident date: Oct 14, 2024
My family and I found ourselves stranded on the interstate when our engine failed while we were driving on I-10 at 75 mph. The connecting rod bearing got lodged in the engine, causing it to seize. This put us in an extremely dangerous situation. I believe these vehicles should be recalled. I've been in discussions with GM to buy back the vehicle, but their leadership has declined my request. They ... Read more
Incident date: Oct 14, 2024
My car has just turned off out of no where twice now once pulling up to a stop light and once pulling into the garage. Complete loss of power. I wasn’t in immediate danger except for I had to put the car in park and turn it back on at a stop light I guess I was lucky it could have been much worse.
Incident date: Mar 10, 2024
Going down beltway at 80mph on November 18 2024 the vehicle lost engine power. I had to drift vehicle across 3 lanes to shoulder and called tow truck to take to dealership. The dealership informed me that the engine had went bad and needed to be replaced. The vehicle had 63k miles on it and was out of warranty and they want me to pay 4k to replace.