Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 9, 2025
I have had the trunk struts and power module replaced twice due to water leaks into the compute module of my trunk. It has cost me headaches and thousand of dollars to have it fixed. This issue should be recalled to fix and for a reseal of the trunk. My dash has a power lift gate error show up and will not open anymore. Also it will not stay open as well and slowly just close itself.
Incident date: Sep 1, 2023
While vehicle was in motion, warning light came on stating “engine malfunction, have the vehicle inspected”. Engine light stays illuminated. The message and light now appear at startup
Incident date: Sep 1, 2023
While vehicle was in motion, warning light came on stating “engine malfunction, have the vehicle inspected”. Engine light stays illuminated. The message and light now appear at startup
Incident date: Sep 1, 2023
Windshield wiper stops too far from the edge, a 4+ inch gap from the A-pillar (which is already wide). With snow or heavy rain showers the blind spots on the driver side are quite large. Visibility from the bottom of the A-pillar is particularly bad to begin with and made worse with the wiper gap.
Incident date: Feb 8, 2025
The back up/ rear camera failed on this vehicle. The sudden failure of this caused me to panic as I could no longer see directly behind my vehicle.
Incident date: Feb 7, 2025
We had a tire flat, then the following warning lights and alarms repeated sound for up to one minute and appear every time the car is started: Brakes, Brake System Light, TPMS Light, Engine Check Light, Road Departure Light, Electric Parking Brake Problem, Tire Pressure Monitor Problem, Emissions System Problem, Brake System Problem, Brake Hole System Problem, Power Steering System (EPS) Problem, ... Read more
Incident date: Feb 7, 2025
Smell of straight gas coming through the car when accelerating, then checked if there was a recall and there was. Spoke to Chrysler, Jeep, Dodge, Ram and said they don’t have the parts available for the recall.
Incident date: Jan 19, 2025
Manufacturer Recall Number919A NHTSA Recall Number24V344 Recall StatusRecall Incomplete I had received Recall notification from VW, following which i had given my vehicle to the service center "Leith Volkswagen of Cary" at "2300 Autopark Blvd, Cary, NC 27511" on [XXX]. The recall repair has not been completed since then and the vehicle is still with the service center. From the last update from t... Read more
Incident date: Jan 26, 2025
The Instrument Panel Air Bag light stayed on continuously, so I was concerned that the Air Bags might be defective. When I took the vehicle to a Ford Dealership for servicing, I was told that the front passenger side seat belt pretensioner/retractor was shortened internally. I was told that unless the part was replaced, the Air Bags would not deploy upon impact. If I chose not to repair the par... Read more
Incident date: Dec 1, 2024
Fuel fumes odor inside car and garage, checked car for leaks and found upper fuel pump mount plastic housing hairline cracked leaking fuel.
Incident date: Feb 7, 2025
Dash displays message indicating forward driving aids are disabled due to "Lane camera over temperature" on a frequent basis. This occurs even in below-freezing weather when the interior of the vehicle is cold. Adaptive speed control, AEB, lane departure, etc., systems are disabled. A vehicle restart clears the error. Nissan is aware of this issue (reference their TSB reference number NTB22-088.) ... Read more
Incident date: Jan 30, 2025
ABS module went out in July of 2024, after being replaced in February 2024. Jeep does not have any of the parts available, the same part was recalled for the Grand Cherokee and Ram 1500. My jeep has been unable to drive since the part malfunctioned.
Incident date: Feb 5, 2025
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving 71 MPH, the engine lost power with the check engine and stability-track warning lights illuminated. The vehicle entered LIMP Mode. The contact was able to coast the vehicle to a local gas station. The contact approached the gas station, and the vehicle shut off. Due to the failure, the vehicle was towed to an independent m... Read more
Incident date: Feb 6, 2025
The contact owns a 2024 BMW X5. The contact was notified of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time f... Read more
Incident date: Nov 13, 2024
Hankook Dynapro HT 205/75R16C We found out when we were having the oil changed. Both front tires have steel fibers showing on 14,882 miles. Lucky we weren't on the highway. I would never have guessed that 1.5 year old tires would be this worn. Properly inflated, by the way.
Incident date: Feb 3, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with a failed electronic brake control module. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was repaired. The manufacturer was not made aw... Read more
Incident date: Feb 6, 2025
My power steering goes out. I have to turn my car off, let it sit and turn it back on. Then I have power steering but then while I'm driving it goes out again. I looked up the issues and found out that there was a recall for the torque sensor on 2008 escapes but mine wasn't included in the recall and I am am having the same issue that the recall is for. I can be doing 25mph and it goes out someti... Read more
Incident date: Feb 3, 2025
Have tried changing the bulbs and cleaning the outside exterior bulbs to see if the lights shine brighter cannot drive safely at night because the lights are dim regardless seems to be an ongoing issue for multiple Acura owners have to drive illegally using high beams versus low beams
Incident date: Feb 6, 2025
Started Vehicle, pulled out of a parking spot and I slowly approached an intersection, the engine accelerated at a high rpm/rate without touching the gas pedal, I immediately firmly applied brakes, the card was jerking and shaking hard working against brakes, I immediately turned car off. It could have easily ran into a car or person, being that I was on a city street with pedestrians crossing and... Read more
Incident date: Feb 1, 2025
The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker. My local ford dealer says the lane keepi... Read more
Incident date: Feb 3, 2025
The car consistently says shift to park even after being placed in the park position. The car won't cut off. This has been an ongoing issue for around 1 month. I read online that this is common in Chevy. There should be a recall
Incident date: Nov 25, 2024
The contact owns a 2010 Ford Escape. The contact stated that while operating the vehicle, the traction control and wrench warning lights had displayed, and the steering wheel became difficult to turn in either direction. After turning off and restarting the vehicle, the failure was self-corrected; however, the failure reoccurred. The cause of the failure was not yet determined. The local dealer an... Read more
Incident date: Nov 25, 2024
The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The message "Shut off Engine, Check Cooling" was displayed on the instrument panel. In addition, the contact stated that the engine temperate gauge was elevated. The vehicle was towed to a local independent mechanic, where it was diagnosed with a cracked coolant line. ... Read more
Incident date: Nov 25, 2024
12/13/2024: While pulling onto the highway, the vehicle suddenly not accelerate past about 18 mph and would not shift gears, only rev the engine louder. Once button was pressed to engage shifting gears manually, the gear number was not shown on the dash as usual, only the letter L. We were able to drive slowly to the next exit ramp to get safely off the road. Notification about engine/transmissio... Read more
Incident date: Feb 5, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the check oil pressure warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not officially diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer confirmed that the vehicle was consuming excessive amounts... Read more
Incident date: Oct 15, 2024
Ford has been fully aware of its DPS6 transmission design flaws and failures for many years. A formal recall was appropriate and they have not done so all this time; therefore, a consumer is not warned of the problem through the tried and true channels of BMV lookups during new registrations, dealer records resulting in notices sent, or other lookup tools. This causes the problem to present its... Read more
Incident date: Dec 10, 2024
Since I have bought my car, I’ve had continuous problems. The car has stalled multiple times the most recent time that it stalled. It was in the middle of the highway leaving me in a very unsafe situation and after that happened, I took it to the dealer ship and only then were they able to identify that there was a problem with the starter, even though the previous two times that I took the car ... Read more
Incident date: Feb 4, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH, the “Service 4-WD” message was displayed. The contact drove the vehicle to a Hyundai dealer for the vehicle to be diagnosed. The dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The... Read more
Incident date: Dec 23, 2024
We live in mn, weather was below zero and was driving home in my 2013 Chevrolet Equinox with 45,000 miles on it. Car started to shutter and just shut off. Called tow truck, mechanic said pcv froze and blew out rear seal. I am 24 and fighting brain cancer (medulloblastoma)…I have heard this is a design flaw and Chevrolet knows it. I have medical bills and college debt that are continuous….now I... Read more
Incident date: Feb 5, 2025
Brake booster, brake accuater went out even after the recall. Dealership said they could do nothing to help
Incident date: Feb 3, 2025
Transmission slippage when shifting from reverse to drive that causes a 2-3 second delay before transmission engages. Service manager at Cannons (CDJR) in Greenwood, MS advised that the cause of the slippage was due to fluid friction and that Dodge was aware of the issue, but hadn't issued a recall notice because they (Dodge) didn't know what was causing the problem with the transmission. The serv... Read more
Incident date: Feb 1, 2025
I am writing to formally request a recall or resolution for a significant defect in my [2011, Toyota, Corolla] vehicle, which I purchased in 2011. Over time, the paint on my vehicle has begun peeling extensively, affecting not just the aesthetics but also potentially the resale value and durability of the car. This issue appears to be a widespread problem among vehicles of similar make and year, ... Read more
Incident date: Feb 1, 2025
There's a delay when pressing the accelerator pedal. This happened once and I took it to the mechanic. He mentioned that the CVT transmission code came up. He did maintenance work on the car on 12/10/24. Oil was changed and everything else he said needed to be done. He also mentioned that some Nissans had that problem with the CVT transmission. It happened again yesterday. Upon looking into it onl... Read more
Incident date: Feb 1, 2025
I noticed my oil was not staying in the engine. Oil has been changed but seems not to retain. The car stalled out on February 2nd and would not restart. I believe it is seized. Noticed a very new and recent shake during braking days before it stalled. The fuel seems to show like 42 miles to go until empty but run out , i guess fuel pump or fuel float. Also a fuel smell. Also the digital service op... Read more
Incident date: Feb 3, 2025
The transmission would just give out. It also wouldn’t reverse. The cause was a faulty body valve that gm can’t produce fast enough.
Incident date: Feb 3, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The hybrid powertrain system, transmission, or engine appears to be malfunctioning. The vehicle hesitates or stalls when pressing the gas, losing power as if it doesn’t recognize when to transition between EV and gas mode. Yes, the vehicle is available for inspection upon request. 2. How was yo... Read more
Incident date: Feb 4, 2025
The contact owns a 2023 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was bouncing while driving. The contact stated that the failure was more pronou... Read more
Incident date: Oct 24, 2024
The contact owns a 2021 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more
Incident date: Oct 24, 2024
The contact owns a 2015 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start and was jumpstarted several times. The contact called AAA who replaced the battery, and the vehicle was able to start. The local dealer was not cont... Read more
Incident date: Apr 26, 2024
2016 nissan titan xd faulty number 8 injector this is the third time the trucks been to nissan for this issue the truck will drive fine then drops speed and starts to surge with knocking in the motor with service light making it a danger on the highway the truck is currently at nissan and it's been there going on a month
Incident date: Oct 16, 2019
My 2013 Honda Accord touring with 110,000 miles all of a sudden all the lights on the dash came on. I took it to the dealer. The dealer told me that the electronic control module or the vehicle stability control module was bad. At that time, the dealer could not get the part and at that time, the part was $1400so a year later. when I had the money I went to get the car fixed at that point the part... Read more
Incident date: Nov 27, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact attempted to disengage the parking brake, but the parking brake failed to respond as needed. The message "Parking Brake Electrical Failure" was displayed. The vehicle was towed to the dealer to be repaired under NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer informe... Read more
Incident date: Sep 2, 2024
The contact owns a 2018 Ford F-150. The contact stated that upon taking the vehicle to the dealer for regular service, the contact was made aware of a failure with the variable camshaft timing. No warning lights were illuminated. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure m... Read more
Incident date: Sep 2, 2024
The Forward Attention Warning at times alarms constantly, even though I am looking forward. It is highly distracting as it alarms many times per minute. A menu option exists in the settings to disable it, but that doesn't work. I have read online that this is a common problem with 2024 and 2025 Hyundai Santa Fe models.
Incident date: Jan 31, 2025
Transmission is shifting rough
Incident date: Jan 31, 2025
The rear gate door or Deck lid will not open. with either key, or any other method. Every time this occurs, I have to take to the body shop to open and pay $200 for them to open it. They have to climb to the back, dismantle the rear door panels from the inside and undo some mechanisms to open it finally. The shop stated that they have had this problem with these Sequoias many times.
Incident date: Jan 15, 2025
The rear brakes are horrible. They wear so quick. This is my 3rd Honda Accord and I’ve never replaced brakes this much on any Accord I’ve ever owned. Back tires also wear really fast. The rear brakes squeal really bad and makes squealing noises when I’m driving. No brakes are being applied but the noise continues. I’ve had this car for 3 years and I’ve changed brakes 3 times which is ri... Read more
Incident date: Nov 30, 2024
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confi... Read more
Incident date: Aug 1, 2023
My car is equipped with autopilot feature which I am unable to use due to safety score system designed by Tesla which is used for calculating insurance premiums. This safety score system doesn’t count the miles driven on autopilot and only counts the miles driven without autopilot to decide safety score which impacts insurance premium. This policy forces consumers to drive car without autopilot ... Read more
Incident date: Aug 1, 2023
The contact owns a 2010 Chevrolet Malibu. The contact stated while driving 30-40 MPH, the power steering assist warning light illuminated. The contact stated while making a left turn, the vehicle became difficult to maneuver and the steering wheel vibrated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was made aware of the failu... Read more