Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 17, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver,... Read more
Incident date: Jan 16, 2025
Car does not when temperature drops below 30 degrees (Fahrenheit) even when garaged so you cannot drive car and u have to be towed several times at night. Local dealer stated unaware of issues but there is forum of Hyundai owners who have this problem with 2018 sonata. A local mechanic studied issue and did replacement on the relay switch and starter and now car starts in cold weather. It took me ... Read more
Incident date: Feb 17, 2025
The ota team from Fisker sent an update to my car without prior notice and bricked my car. I had to have a mobile technician come out to fix it. It costs me $1,600. I still dont have the update on my car which is an nhtsa recommended fix.
Incident date: Feb 3, 2025
Upon starting the vehicle, the following all fail: Adaptive Cruise Control Forward Collision Warning Lane Departure Warning Lane Keeping Assistance
Incident date: Feb 3, 2025
The Transmission is shuttering badly when taking off from stop . Like the transmission is slipping .
Incident date: Feb 14, 2025
Dashboard has large cracks all over it including where the passenger air bag is located. I am concerned about the pieces of plastic flying if the air bag deploys. Also concerned that the cracks could release the air bag at any time, even during normal driving. Dealer only suggested getting a dashboard cover, but that would negate the purpose of the air bag. My research showed that there are many o... Read more
Incident date: Nov 12, 2023
I am writing to report a serious safety issue involving my Lexus RX350. While driving on the freeway with my [XXX] child, I suddenly heard a loud explosion-like sound coming from the roof. To my shock, I discovered that the sunroof glass had shattered into pieces. Fortunately, the sunroof cover was closed, preventing glass from entering the cabin and potentially causing severe injuries. When I c... Read more
Incident date: Feb 17, 2025
I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in Yuma AZ didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall ... Read more
Incident date: Feb 17, 2025
This truck still 50.000 miles but transmission failed this is unbelievable Ford should cover it there is tons of people complaining the same issue
Incident date: May 8, 2024
The system/component that failed is the panoramic moon roof retractable shade. This is an electronic retractable fabric shade on the inside of the car that covers the moon roof glass. The tracks that hold the shade taught and in place have failed, this is a major safety concern due to the sagging fabric blocking the view of the rearview mirror and side windows. This impairs visual awareness of sur... Read more
Incident date: Feb 9, 2025
We have 2 2022 Jeep vehicles with the EcoDiesel engines in them (a Gladiator and Wrangler) that we purchased in 2022. I am filing a case for each of them on this site. In April 2023 there was a recall of the fuel pump on the 3.0 EcoDiesel and to date the problem has not been rectified for either of my vehicles. We have made notification to the dealership that we want to get this done but they say ... Read more
Incident date: Feb 9, 2025
Key fob does not work even when inside vehicle or either cup holders. I was able to use auto start a few times but having both keys inside or using one or the other spare or primary causes the no key fob message. The only thing that has worked has been to open hood, disconnect primary battery terminal and wait ten minutes. Afterwards, everything seems to be working. I refuse to believe that a bran... Read more
Incident date: Feb 6, 2025
While driving, vehicle threw an error “ reduced acceleration, drive with care”. I had my children in the car when the car abruptly reduced speed and car jerked. It was very scary while driving. It was stuck in 5th gear. I was taken to dealership. Code showed it needs a Transmission Valve Body replacement. Part # 24065353. Dealership has stated part is “on backorder with no ETA of the part”... Read more
Incident date: Feb 6, 2025
While the engine was running on the highway or also at idle, it intermittently stalled out and all of the warning lights were displayed on the dash including a collision warning. You have to put the car in park and restart it even while on the highway causing a severe safety risk. It has been to Hyundai several times for diagnostic/repair and they have been unable to identify and correct the issue... Read more
Incident date: Feb 16, 2025
Blind sport warning and forward collision warnings keep failing and the alarms are incessant. The alarms are a major distraction with all the flashing. These are items that have not worked since the car was delivered and Fisker, Heights, and the FOA have all failed to address this. Another car handle has failed. The driver rear handle has failed, in addition to the passenger rear handle. This eff... Read more
Incident date: Feb 14, 2025
Seat belt locks and is not functional
Incident date: Jan 16, 2025
1) [XXX] - Was driving on the interstate at 65 - 70 mph when the truck suddenly shut off and shifted to neutral. I was in the far left lane and had to coast thru 2 lanes of high speed traffic to the right shoulder before the truck stopped coasting. Once I coasted to a stop on the right shoulder of the interstate, I tried to crank the truck up a couple of times and it finally cranked and I proceede... Read more
Incident date: Dec 4, 2024
Coolant intrusion in the cylinders that requires a replacement engine, a known issue by Ford but not something they are replacing or assisting with the cost of if you are outwith 84,000 miles.
Incident date: Dec 4, 2024
The transmission failed and GM will not provide parts to repair the truck. Only has 57000 miles
Incident date: Jan 21, 2025
Rear glass exploded in my driveway. Sounded like a shotgun, just exploded by itself. Looks like alot of people have had this issue with this year Acura RDX from what I read online.
Incident date: Dec 5, 2024
Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the... Read more
Crash
2 injured
Incident date: Feb 15, 2025
Unannounced and unauthorized software update caused a motor control unit failure. My vehicle was unable to go into gear or drive after this unannounced update.
Incident date: Feb 11, 2025
The EGR valve failed. This caused the vehicle to have insufficient propulsion while driving. The dealer has confirmed the EGR valve is the problem. The vehicle is at the dealership. The check engine light came on. The dealer is now stating the replacement EGR valve is a $4000 part because GM stopped making the part when they discontinued the Volt. An EGR valve should cost $250-$400 not $4000. The... Read more
Incident date: Jun 14, 2024
Tailgate, inadvertently opens. Causing, causing items in my truck bed to be exposed, although I haven’t lost anything while traveling. I have witnessed this occurrence while truck is locked sitting in my driveway, last incident was last night, 13 Feb 25. Also, noticed it when pulling out of a repair shop after getting brake pads put on vehicle. Wife had witnessed it a few months ago while driv... Read more
Incident date: Feb 10, 2025
“Following a $4,960 transmission repair at Cable Dahmer Chrysler Dodge (July 10,2024), my vehicle has experienced serious safety concerns: 1. Immediate transmission performance issues after dealer service 2. Vehicle now diagnosed with : Oil leaking over transmission bell housing Transmission slipping Improper shifting, especially in reverse Loose engine mount These issues create unsafe dri... Read more
Incident date: Feb 10, 2025
The contact owns a 2019 Ram 1500. The contact stated while driving 35 MPH, the vehicle hesitated. There was an abnormal clunking sound coming from the vehicle. The parking brake, traction control, and ABS warning lights were illuminated. Additionally, the stability control and AWD were temporarily unavailable. The vehicle was taken to the local dealer, where it was diagnosed that the rear sensor w... Read more
Incident date: Feb 13, 2025
The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the engine unexpectedly shut off with several unknown warning lights illuminated. The contact was able to coast to the shoulder of the roadway. The vehicle was able to restart, but the contact had the vehicle towed to an independent mechanic; however, the cause of the failure could not be dete... Read more
Incident date: Feb 13, 2025
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the ... Read more
Incident date: Feb 13, 2025
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the ... Read more
Incident date: Feb 14, 2025
I was driving on [XXX] in Georgia. I was going around 75 mph and my transmission dropped from 6th gear to 1st Gear my speed dropped from around 75 mph to 25 mph in less than a second. My safety and the safety of other vehicles/people were put in danger, I almost lost control of my steering and hit somebody in the right lane next to me. Three Vehicles behind me had to slam on their brakes and swerv... Read more
Incident date: Feb 4, 2025
The contact owns a 2018 Toyota Rav4 Hybrid. The contact stated that the vehicle was difficult to start. The contact recharged the vehicle and the vehicle restarted. The vehicle was taken to Toyo Cars, where it was diagnosed with an auxiliary battery failure. The dealer was contacted to order the part, but the part was not available. The vehicle was not repaired. The manufacturer was notified of th... Read more
Incident date: Feb 14, 2025
The camera with the water cleaner spray device, leaked water inside the LED taillight, this is a hazard that can make a shortcut and damaged the tail light LEDs.
Incident date: Feb 14, 2025
I currently have rental car from Avis that has a open recall.
Incident date: Oct 14, 2024
The contact owns a 2014 Ford F-150. The contact stated while driving 55-60 MPH, the vehicle lost power steering function intermittently. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving at various speeds and while the vehicle was idling. The dealer was contacted and informed the contact that the VIN was not included in a re... Read more
Incident date: Oct 14, 2024
Vehicle randomly shuts down when car is underload traveling at highway speed up an incline and with the climate on. Diagnostics are showing multiple cells that are bad in the main battery manufacturer is stating that it is normal wear and it is normal. I’ve only had the car for 300 miles. It was a previously owned car that was supposed to carry an eight year warranty on the drivetrain and batter... Read more
Incident date: Feb 13, 2025
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experien... Read more
Incident date: Feb 13, 2025
I took my 2018 Honda Odyssey to the dealership for a fuel pump recall repair. The next day, the engine warning light turned on, and I heard a loud abnormal noise from the high-pressure fuel pump.I scheduled an immediate service appointment. The dealer charged me $230 for a diagnostic but claimed no fault or error code was found. They turned off the warning light without explaining why it was trigg... Read more
Incident date: Feb 13, 2025
I took my 2018 Honda Odyssey to the dealership for a fuel pump recall repair. The next day, the engine warning light turned on, and I heard a loud abnormal noise from the high-pressure fuel pump.I scheduled an immediate service appointment. The dealer charged me $230 for a diagnostic but claimed no fault or error code was found. They turned off the warning light without explaining why it was trigg... Read more
Incident date: May 31, 2023
During the most recent weather, light snow, the sensor on the front of the car ices over and disables many of the safety features while driving. The driver will get a caution alert on the dash that says "some" safety features "May" be disabled. However, there is no information about which ones or why. This particular issue has happened multiple times in inclement weather. Also I know it's a proble... Read more
Incident date: May 31, 2023
During the most recent weather, light snow, the sensor on the front of the car ices over and disables many of the safety features while driving. The driver will get a caution alert on the dash that says "some" safety features "May" be disabled. However, there is no information about which ones or why. This particular issue has happened multiple times in inclement weather. Also I know it's a proble... Read more
Incident date: May 31, 2023
During the most recent weather, light snow, the sensor on the front of the car ices over and disables many of the safety features while driving. The driver will get a caution alert on the dash that says "some" safety features "May" be disabled. However, there is no information about which ones or why. This particular issue has happened multiple times in inclement weather. Also I know it's a proble... Read more
Incident date: Jan 31, 2025
My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possib... Read more
Incident date: Feb 1, 2025
Vehicle needs software update to 2.2 NHTSA (Campaign Number: 24V405000) but there is no contact regarding when this will happen. The ADAS Warning system has had a warning light on since I received the vehicle. I had to disable audible warnings because they were distracting and dangerous. Also, the vehicle needs a replacement water pump (NHTSA Campaign Number: 24V499000) and measurement of do... Read more
Incident date: Dec 20, 2024
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving on several occasions, after the vehicle was stopped, the accelerator pedal was depressed; however, the vehicle failed to respond as needed with an abnormal clunking sound while the transmission shifted from 1st to 2nd gear. The check engine warning light was illuminated. The contact stated that on one occasion while s... Read more
Incident date: Feb 13, 2025
Dear National Highway Traffic Safety Administration, I am filing a formal complaint regarding excessively bright vehicle headlights, which pose a serious safety hazard by impairing visibility and increasing the risk of accidents. Many modern headlights are so intensely bright that they cause temporary blindness, lingering spots in vision, and severe glare, making it difficult to see the road saf... Read more
Incident date: Feb 12, 2025
NHTSA Campaign Number: 24V499000 NHTSA Campaign Number: 24V405000 NHTSA Campaign Number: 24V623000 NHTSA Campaign Number: 24V865000 Those are open recalls, The Fisker OTA team couldn't update the vehicle software over the air. My vehicle is not in a safe condition without the successful software update. Please instruct or take appropriate action for the updates to happen and the water pump to be r... Read more
Incident date: Feb 13, 2025
Tire Size: 265 70 16. While driving on a straight and level highway, the right rear tire sidewall completely shredded. Tire lost all air pressure and separated from the rim. I bought four General Grabber tires in July 2021. This is the second tire that the sidewall shredded. The first one shredded on the left rear side in July of 2024. There are a lot of General Grabber tires being recalled for... Read more
Incident date: Feb 13, 2025
The contact owns a 2022 Chevrolet Silverado 2500. The contact stated that the tailgate opened independently while driving and while the vehicle was parked. The contact stated that failure also occurred while using the tow hitch and the tailgate was scratched. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. Upon investigation, the contact d... Read more
Incident date: Feb 11, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving approximately 20 MPH, the vehicle crashed into a parked vehicle. During the crash, the front passenger side of the vehicle was severely damaged but the air bag did not deploy. The driver sustained an injured nose, mild concussion, bottom tooth damage, and back and neck pains. No medical treatment was needed. A ... Read more
Crash
1 injured
Incident date: Feb 2, 2025
I have been the only owner of this truck since it was new from the factory. Some time in the first part of 2022 the ABS module light on the dash was coming on and then going off. When I needed an oil change I took the truck to the dealer I always go to and informed the service writer about it. They said they couldn't check it out for the module until it completely goes out. So, on 5/22/23 I took t... Read more