Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Apr 1, 2024
I had noticed the Pin Box flexing, especially over bumps or any rough road or bridge approach. As it got worse I could tell we a lot of flex in the frame area where the Pin Box is located. I contacted the dealer and they examined our RV and determined the frame was flexing due to the bolts connecting the chassis to the actual frame of the RV body being to small and working loose/broke. The dea... Read more
Incident date: Oct 10, 2024
Timely as my 2018 2500 seems affected. I've performed no troubleshooting but it is extremely intermittent, either the Service the ABS or Service the Electronic Braking System(s). Usually, a bump in the road makes it come and another turns it off. Sometimes it happens so quickly, only the message and traction control disabled light comes on, sometimes only the chime comes in. Sometimes the message ... Read more
Incident date: Oct 10, 2024
My 2018 dodge journey has a bad oder of gas when I am sitting at a light or in a drive thru. It's scary to drive at times since the odor is so bad. It gets worse when the heat is on
Incident date: Oct 10, 2024
Master cylinder or some part near brake pedal inside the cab is leaking oil or a oil like substance on to floor mats and floor.
Incident date: Oct 29, 2024
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at speeds above 55 MPH, the vehicle experienced the "Death Wobble" causing the front end of the vehicle and the steering wheel to shake and vibrate abnormally. The cause of the failure was not yet determined. The local dealer was not contacted. The manufacturer was contacted regarding the failure, but no assistance was of... Read more
Incident date: Nov 5, 2024
The contact owns a 2022 Chevrolet Traverse. The contact stated that while the vehicle was parked, an alarm that indicated that the vehicle was not parked sounded, while the gear shifter was in park(P) and the engine was turned off. The contact stated that the failure had been persisting. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer ... Read more
Incident date: Nov 5, 2024
The contact owns a 2022 Chevrolet Traverse. The contact stated that while the vehicle was parked, an alarm that indicated that the vehicle was not parked sounded, while the gear shifter was in park(P) and the engine was turned off. The contact stated that the failure had been persisting. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer ... Read more
Incident date: Oct 15, 2024
The 3.6 liter engine in my 2018 Buick Lacrosse Avenir only has 53,939 when we experienced a thermostat failure. The engine temperature was dead cold, and the dual electric fans were running non-stop. When I scanned the trouble code, I found PO128 which points to a faulty thermostat. Because the thermostat is buried under the intake manifold, we had the local Buick dealership replace it at a cos... Read more
Incident date: Nov 5, 2024
INTERMITTENT HARD BRAKE PEDAL INABILITY TO STOP THE CAR IN A SAFE MANNER. I HAD THE VACUUM BOOSTER PUMP REPLACED TWICE. ONCE THE REPAIR LASTED FOR A YEAR THEN THE LAST TIME THE INCIDENT REOCCURED AFTER THE SECOND REPAIR. THE FIRST TIME PRIOR TO REPAIR THERE WAS AN ACCIDENT TRAVELLING A 5 MPH AFTER THE FIRST REPAIR THERE WAS A HARD BRAKING INCIDENT THAT ALMOST CAUSED AN ACCIDENT AT AROUND 40 MPH. T... Read more
Crash
Incident date: Feb 5, 2024
The abs module has gave me issues and now has gone completely out causing no brakes and while it was having intermittent issues causes no cruise control and causes transmission issues which is another thing the transmission has went out again after this is the 3rd time replacing at around 10k everytime
Incident date: Feb 5, 2024
See attached document for complaint.
Incident date: Feb 5, 2024
See attached document for complaint.
Incident date: Oct 25, 2024
When driving the vehicle it feels as though as it stalls due to choking all or some of the fuel getting to the engine. This is most prone when accelerating fast. It feels as though the fuel is shut off or severely diminished as the vehicle will accelerate, but at a fraction (crawl) of the normal output available and accomplished in the past.
Incident date: Nov 5, 2024
I am pouring a QT of oil in this jeep every other week. THIS IS NOT NORMAL! I have had the oil consumption test done 3 times. Each time the dealer tells me that losing this much oil is within guidlines. THIS IS NOT NORMAL. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH A VEHICLE. RECALL THIS!!! Ongoing for 2 years now.
Incident date: Nov 5, 2024
My sunroof exploded due to weather conditions while i was driving with my family on highway during heavy rain storm
Incident date: Nov 4, 2024
ABS and Electric Brake failure. Second time this has been fixed. Once at roughly 30,000 miles and now again at 48,000 miles. Paperwork from dealer on both failures is “Internal Pump Failure EL001, Replace HCU. Replace old part SKU with new version…68143491AB” I entered a similar claim with you on this the first time it failed. It seems Chrysler Dodge Ram knows there is an issue based ... Read more
Incident date: Oct 30, 2024
I have had my 2022 Ford Bronco Sport for two years and four months. I have maintained my car very well, doing all of the recommendations that the dealership told me throughout the years. However, out of no where on Friday, November 1st, 2024 my transmission went without any signs or symptoms beforehand. This is a two year old car, this issue should not be happening.
Incident date: Oct 30, 2024
Subframe rusted resulting in failure of left rear suspension mount causing dangerous loss of control of car under braking.
Incident date: Mar 14, 2024
The contact owns a 2022 Volvo XC60. The contact stated while driving 50 MPH, the vehicle decelerated independently and then stalled. The contact pulled over to the side of the roadway and turned off the vehicle. While attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed back to residence and then towed to a dealer to be diagnosed. The contact was informed that th... Read more
Incident date: Oct 1, 2024
The door locks failed again on the same door that had opened while in motion in December of 2023. This time the door failed to open when trying to exit the car. Also while driving it kept clicking inside as it was trying to open while vehicle was in motion. This occurred Mid September 2024. Also the ADAS system failed while driving and car wanted to steer on wrong way had to fight with the steeri... Read more
Incident date: Nov 2, 2024
Issue a recall here! Many others are reporting this identical issue and a class action suit has been filed! ABS sensor light and chime comes on at random times. My truck just reached 100,000 miles. I've performed no troubleshooting but it is extremely intermittent, either the Service the Automatic or Service the Electronic Braking System(s). Usually, a bump in the road makes it come and another tu... Read more
Incident date: Nov 2, 2024
Power steering went out completely. At the beginning it work properly for 1 day and then not. At this time it is not working. When turning it is hard to turn, when it did work, you could be driving down the road and it would just stop working. I took it in to a mechanic and he said it was the power steering ....replace rack and pinon from salvage yard. Dealer is not responsible. No messages a... Read more
Incident date: Nov 2, 2024
This is a fleet vehicle operated by Walmart and managed by Wheels Inc Fleet Management. Vehicle experienced loss of brake effectiveness due to brake vacuum pump failure. As operator described: "CUSTOMER STATES BRAKE LIGHT ERROR POPPED UP ON DASH AND BRAKES BECAME SPONGY AND VEHICLE FELT UNSAFE TO DRIVE... VEHICLE WAS TOWED IN." This failure has occurred on probably 30 identical vehicles in their ... Read more
Incident date: Aug 2, 2024
The contact owns a 2019 Ram 1500. The contact stated when starting the vehicle, the instrument cluster was not visible. The contact stated that the failure was almost constant. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact had researched online and related the fai... Read more
Incident date: Oct 2, 2024
Back CAMERA sometimes becomes blurry while driving reverse.
Incident date: Nov 2, 2024
The contact owns a 2014 Ford F-150. The contact stated while driving 60-70 MPH, the vehicle unexpectedly downshifted to first gear. The contact was able to pull over safely and restart the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for the recall repair under NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was repaired, but after leavin... Read more
Incident date: May 14, 2024
A 2020 Ford Escape that was purchased in new condition in September of 2020. The vehicle has had numerous issues with transmission failure as well as the failure of other engine/transmission components causing drivability and safety issues such as hard shifting, not shifting, and not accelerating properly. I was not informed of Ford's buyback program until August 28, 2024, when a friend who had ... Read more
Incident date: Jun 20, 2024
I have a 2020 Honda Odyssey and had it into the dealer for service. The battery needed to be replaced. I replaced the battery myself and had the below 5 error messages. 1-Lane departure 2-Aptive cruise control 3-Auto High beams 4-forward Collison 5-Lane keep assistant This is all failures due to the front camera monocular. This failure can cause auto accident due to it malfunctioning. T... Read more
Incident date: Jul 25, 2022
in 2022 the abs and traction control lights began to come on together, leading to loss of ABS and traction control in addition to not being able to use the cruise control. Vehicle was taken to the dealer to be serviced and they stated they would replace the HCU but would not replace the ABS module as they would only address one thing at a time. The problem continues to persist with the constant a... Read more
Incident date: Jul 25, 2022
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
Incident date: Jul 25, 2022
Brake booster and actuator failing. Internal leaks.
Incident date: Nov 4, 2024
I own a 2015 Ford Fusion with over 160,000 miles on it. I noticed a substantial loss of coolant inside the car and decided to take it to a Ford dealership in October. I was told that my coolant was internally leaking into the combustion chamber. I decided to research why this issue occurred only a few weeks after buying the vehicle. I discovered that the 2015 Ford Fusion's engine, the 1.5 Liter Ec... Read more
Incident date: Jun 10, 2024
ABS light would come on when driving periodically on and off. for a few months it felt like brakes were locking up, Steering was very difficult and hard like the steering wheel was locked making it difficult to turn the steering wheel. dashboard components would periodically turn off and restart. when driving it would make a grinding noiselike the brakes were locked, this would occur with the abs... Read more
Incident date: Jun 10, 2024
Engine sound when car turns on. Took the car to personal mechanic and a Ford Dealership both confirmed sound of engine when started. Can hear a sound (ticking/clicking) when idling.
Incident date: Jun 10, 2024
The contact owns a 2012 Ford F-150. The contact stated while driving 65 MPH, the transmission unexpectedly downshifted to first gear, nearly causing a crash. The power train warning light was illuminated. The contact pulled to the side of the road temporarily. The contact stated that the failure had been recurring while driving. The contact used a vehicle scanner and retrieved diagnostic trouble c... Read more
Incident date: Dec 2, 2023
Service Electronic Braking Service and Service ABS/TRACTION CONTROL. This is intermittent. When it happens Cruise control, 4 wheel drive and abs doesn't work. Happens when I'm towing my camper or not. Trailer brakes won't work when this happens. Hundreds, maybe thousands of complaints about this on Ram forums. This problem occurs no matter what the speed is. It even happens while sitting still.
Incident date: Dec 2, 2023
My car does not alert me of no or low coolant. Nor does the symbol comes on, on the dash.
Incident date: Dec 2, 2023
Was driving vehicle felt a shutter and instrumentation led panel shut off. Radio still works as well as engine
Incident date: Aug 19, 2024
The contact's mother owned a 2013 Hyundai Santa Fe Sport. The contact's mother received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). An unknown dealer was made aware of the issue but informed the contact's mother that the recall was not urgent and there was no fire risk. The unknown dealer-scheduled an upcoming appointment for the recall repair. The contact stated ... Read more
Fire
Incident date: Oct 25, 2024
The collision avoidance and automatic breaking is know. To be defective enough that employees on the forum suggest changing to alert only. But it goes off so much that I tend to ignore it subconsciously which could lead to a serious accident
Incident date: Nov 4, 2024
When I was driving on a very busy road, the emergency/ parking brake immediately turned on while the truck was returning back in motion, which made the car come to a complete stop. I had to manually turn off the parking brake, even though I was not the one to turn it on in the first place. This could have put the people behind me in serious danger, as they could have hit me and then been seriously... Read more
Incident date: Nov 4, 2024
The infotainment screen in my Mazda3 developed a large spider crack in the corner. It's available for inspection upon request. It affects my ability to read information on the screen, and partially obstructs my backup camera's image. The problem has been confirmed by both the dealer, who saw the issue firsthand, and Mazda (see Service Alert No.: SA-008/18, issued 02/20/2018 - please note, the spid... Read more
Incident date: Nov 4, 2024
The contact owns a 2021 Ford F-150. The contact stated that the vehicle was taken to an independent mechanic and the contact was informed that there was rust on all four wheels. The mechanic was unable to remove the wheels due to the rust. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Incident date: Nov 1, 2024
Every 3000 to 5000 miles the car jerks like the transmission is slipping, the coolant temperature warning sign comes on, and the car shuts off while driving. No warranty will fix the issue and it is very unsafe to have your car shut off while on the highway driving 70mph. This has happened several times. Jeep dealer will not fix
Incident date: Nov 1, 2024
The driver seatbelt, the portion that accepts the buckle when you "buckle up" has become sloppy over time with excessive free play. This part is free to wobble around. I feel this is a passenger safety risk. The restraint and crash systems in a car work together, and with excessive ship and play in the restraint system, it could experience unexpected forces leading to an interesting or improperl... Read more
Incident date: Oct 14, 2024
Two major complaints this Vechile #1 The current std operating control features are a flat out Safety Issue NO-ONE has taken into account the display of to name a few such as Fan-Speed Hi/Low, AC On/Off ,Heated Seat adjustment you cannot View while driving during daytime hours or late afternoon 1-2 hrs before dark But you can view 100% only when the Sun is directly behind you ( THEY DO NOT LITE UP... Read more
Incident date: Mar 3, 2024
Stellantis/Ram for over 10 months now have claim that the ABS Module is under engineering review to me. The ABS Module controls the brake anti skid, sway control, cruise control and other systems. Since 3/2024 I've tried to replace this module but it's not in stock because of not being produced. It's a manufactured control item only. I was informed by Gator Dodge this has been a problem for almo... Read more
Incident date: Mar 3, 2024
Having to add coolant multiple times. White smoke from tailpipes. Engine idling rough check enginelight. Code p0303
Incident date: Mar 3, 2024
While driving on main road sunroof spontaneously exploded! Speed 55 mph, temp mid 60s. This occurred 11-2-24 about 6pm. Clear weather, open road. I purchased the car new in 2017 and have never even opened the sunroof as I don't like them and car is always garaged when not in use. It has only 27,773 miles on it. No one was hurt but very scary. Will take it to dealership tomorrow, 11-4-24, as the en... Read more
Incident date: Oct 1, 2024
ODS sensor recall still not fixed/remedy available, used heat for first time since i purchased the car, minor cracks in the windshield, car radio/monitors randomly go black, reverse camera won’t work, restarts on there own after a while