Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jul 24, 2026
First time my 2015 Accord 4dr FWD V6 AT failed to turn, I was coming out of parking area onto busy highway when I suddenly wasn't able to turn steering wheel to right enough to complete the turn and crossed over oncoming traffic lane to opposite shoulder. I parked and tried turning both directions while stationary, and was able to get full range to the left smoothly, but continued to meet complete... Read more
Incident date: Jul 24, 2026
First time my 2015 Accord 4dr FWD V6 AT failed to turn, I was coming out of parking area onto busy highway when I suddenly wasn't able to turn steering wheel to right enough to complete the turn and crossed over oncoming traffic lane to opposite shoulder. I parked and tried turning both directions while stationary, and was able to get full range to the left smoothly, but continued to meet complete... Read more
Incident date: Jun 16, 2026
I attempted to speak with a service advisor at Nissan regarding my concerns and symptoms of the safety recall, I left a message with a service rep explaining my issue and still have not gotten a call back over 48 hrs later. I have started a case with Nissan corporate in regards to NHTSA 26V-080, I explained that I may be experiencing limp modes. I asked if I would be getting a free loaner and I wa... Read more
Incident date: Jun 1, 2026
There is currently an ongoing recall for the GR Supra over the starter. I currently drive a 2020 and have had periodic starter malfunctions. This is when I go to start the car it states starter system malfunction then lets me still turn it on after clearing the error message. I have brought this up to my dealership and due to the intermittent nature of the issue they said they could not diagnose a... Read more
Incident date: Jun 30, 2023
6 month old, 9,000 miles 2026 Sierra 1500 with Duramax 3 liter suffered an engine control module failure 4 hours into a 12.5 hour drive home from family vacation. First a transmission service warning flashed, then an emissions system failure with a forced speed reduction warning. This happened with two children and a dog in the vehicle. OnStar did diagnotics and said I had to see a dealer. Fortu... Read more
Incident date: Jun 25, 2026
Two open recalls that have not been addressed by Ford.
Incident date: Jun 25, 2026
Two open recalls that have not been addressed by Ford.
Incident date: Jun 25, 2026
The PTU has failed and is causing power lose when driving.
Incident date: Jul 14, 2026
The contact owns a 2015 Nissan Altima. The contact stated that while making a right turn into a parking space, the steering wheel was difficult to turn. While inspecting the vehicle, the son discovered that the rear passenger’s side wheel was turned inward due to a fractured rear passenger’s side suspension control arm. After additional inspection of the vehicle, the son discovered that the re... Read more
Incident date: Jul 14, 2026
The contact owns a 2021 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats). The contact was concerned about a vehicle fire. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to parts being on back order. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Jul 17, 2026
Vehicle hands free for phone is not understandable to others after a software update over a year ago. After an automatic software update I made a phone call and the person called complained about me not being understandable. I disconnected and called again. Still unreadable. I tried calling someone else. Not readable. Was told I sounded like I had my head in a bucket of water. I called a third per... Read more
Incident date: Apr 24, 2026
Vehicle threw code 21A50A (Starter Pinion Timeout) and a Drivetrain Malfunction warning. Car still starts and drives. This is the exact mechanical failure described in Starter Recall 26V-438 / 26V-441, but my 2022 330e VIN is currently excluded.
Incident date: Jul 13, 2026
Vehicle went into limp mode while driving on the freeway and then would not go past 30 MPH even after pulling over and restarting it. At first there were no errors but after a restart the following warning showed up: "Park with engine On to charge battery". Everything worked fine earlier that day.
Incident date: Jul 1, 2026
Foam is breaking off of the shell. Reached out to Chicco and issue was not resolved nor replaced. This seems to be a reoccurring problem with this car seat. For it to have an 8 year lifespan, it hardly lasts 2 years before Chicco deems it unsafe and needs replaced on my dime. Highly frustrated about this product.
Incident date: Feb 1, 2026
The transmission started having issues once the car hit 100k miles, it is unbelievable that Toyota is not willing to help me with this matter! Toyotas are supposed to be reliable!
Incident date: Jul 19, 2026
Following a recall repair on the rear seatbelt assembly of a 2023 Hyundai Palisade, a severe safety design defect was discovered. The replacement buckle installed by the dealer lacks proper flexibility and clearance. Consequently, when the second-row seats are folded down, the seat frame directly crushes and structurally damages the rigid plastic buckle, as the component cannot clear its designate... Read more
Incident date: Jul 19, 2026
My 2018 Ram 3500 had safety recall V06 (19V-021) performed, which involved welding the drag link. This recall remedy has caused a secondary safety defect: my vehicle is now severely out of alignment, causing rapid, uneven tire wear on the outside edges and compromising steering handling. I contacted FCA Customer Care (Case #97534845). They acknowledged TSB 19-001-19 exists for aligning welded truc... Read more
Incident date: Jul 19, 2026
No deployment during head on collision totaling vehicle of faulty air bag
Crash
Incident date: Jul 23, 2026
When placed into park and try to turn the car off, the vehicle's dashboard still says "shift to park". It's already in park but not registering. The vehicle will not shut off
Incident date: Aug 23, 2025
My Jeep caught on fire in the area of the power lift gate control module . A fire department report was filed.
Incident date: Jul 26, 2024
This supplements my prior complaint, ODI #11751961, for the same vehicle. Following that complaint, an authorized dealer performed front camera and front radar ADAS calibration on 7/21/2026 and returned the vehicle as operating as designed; the manufacturer's representative confirmed in writing on 7/22/2026 that the camera had been within specification. On 7/23/2026, approximately 1:21–1:35 PM, ... Read more
Incident date: Jul 26, 2024
This supplements my prior complaint, ODI #11751961, for the same vehicle. Following that complaint, an authorized dealer performed front camera and front radar ADAS calibration on 7/21/2026 and returned the vehicle as operating as designed; the manufacturer's representative confirmed in writing on 7/22/2026 that the camera had been within specification. On 7/23/2026, approximately 1:21–1:35 PM, ... Read more
Incident date: Nov 12, 2025
The contact owns a 2023 Chevrolet Malibu. The contact received notification of NHTSA Campaign Number: 26V212000 (Back Over Protection); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: Nov 12, 2025
On 7/22/26 at about 5:15pm, I was operating my vehicle, a 2022 Hyundai Palisade in the Parking lot of Publix Supermarket at Valrico Commons and was attempting to enter a parking space. I made a right from the parking thruway to enter a right parking space. I felt one of the right wheels graze the pedestrian sidewalk as I was driving about 5 miles per hour, next thing the vehicle lunged forward ou... Read more
Crash
Incident date: Jul 23, 2026
My 2021 Toyota RAV4 began experiencing intermittent shuddering and vibration at low speeds around May 2026. The condition occurred while accelerating from a stop or at slow speeds and became more frequent over time. Because the problem was intermittent, the dealership was initially unable to duplicate it. Independent inspection later found dark transmission fluid containing metal debris, indicatin... Read more
Incident date: May 26, 2026
The contact owns a 2016 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V827000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side B-pillar trim had partially detached. Additionally, the contact stated that the rear-view camera was intermittently inoperable. The dealer was not contacted. The vehicle ... Read more
Incident date: Jul 12, 2026
The contact owns a 2021 Land Rover Range Rover Velar. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System). The local dealer was contacted, but the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was notified of the issue. The contact had not experienced a failure.
Incident date: Jun 20, 2026
After having my car for a month I noticed the steering wheel making a cracking noise when turning going down a parking garage. It made this sound when turning both left and right along with suddenly making it hard to turn the wheel in certain angles. The vehicle was taken to service where I was told that it was normal to happen but would still inspect it, the steering wheel clock spring was replac... Read more
Incident date: Jun 20, 2026
I want to raise a serious safety concern with a recent Tesla software update related to Full Self-Driving (FSD). When I disengage FSD, a prompt immediately appears on the main screen asking why I intervened, with selectable options. Here is the issue: When I take over from FSD, it is almost always because something requires my full attention in that moment. That is the exact point where I need t... Read more
Incident date: Jul 6, 2026
Hello, We have 46224 miles on the car currently. A couple of weeks back the whole battery died. Tesla replaced the battery and we picked up the car this past Friday, the XXX. After picking up the car the driver's seat does not slide. I looked it up online on the Tesla website as well as on the app and at both the places it was strongly recommended to bring the car back to Tesla as the problem wa... Read more
Incident date: Apr 30, 2026
Vehicle experienced sudden loss of power/stalling while driving due to a failing fuel pump assembly. This mirrors the exact safety risks of NHTSA Recall 19V060000, but my 4-cylinder VIN is currently excluded. It also matches NHSTA recall# 23V-858 derailed L4 2.4L Accords but still my vin is excluded.
Incident date: Apr 30, 2026
The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the driver’s side B-pillar trim had detached along with the keyless entry keypad. No warning light was illuminated. The vehicle was taken to the dealer, w... Read more
Incident date: Apr 30, 2026
The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the driver’s side B-pillar trim had detached along with the keyless entry keypad. No warning light was illuminated. The vehicle was taken to the dealer, w... Read more
Incident date: Jun 15, 2026
See attached document for complaint.
Incident date: Jun 10, 2026
While making a right turn from a stop the powertrain briefly lost power and the car slowed before accelerating normally
Incident date: Nov 24, 2025
The contact owns a 2011 Nissan Rogue. The contact stated that while the vehicle was parked, the front driver's side exterior door handle detached and fell off the vehicle. Additionally, the front passenger's side exterior door handle fractured, and half of the door handle fell off the vehicle. The vehicle was taken to the dealer and was diagnosed with a failed front driver's and front passenger's ... Read more
Incident date: Dec 1, 2024
I’ve had multiple instances happen but the two latest are — traveling down the highway when I switched lanes and accelerated moderately. The expedition downshifted and I heard a massive clunk. I had no power. Started coasting and adjusting myself so I could get to shoulder, and it shifted back into gear. Another instance, I was at a stop sign turning left onto a highway as I turned out onto t... Read more
Incident date: Dec 1, 2024
When I stop at traffic lights, my car does not immediately turn back on (it has the auto stop feature). It flashes "parking brake released" on the dashboard. Then, it starts back up. Sometimes, it has not started back up right away & the steering wheel seizes. It has also said, "Assisted Steering Reduced" & "Stabilitrack Not Engaged (or something to that effect)." When the issue started, I tried ... Read more
Incident date: Dec 1, 2024
When I stop at traffic lights, my car does not immediately turn back on (it has the auto stop feature). It flashes "parking brake released" on the dashboard. Then, it starts back up. Sometimes, it has not started back up right away & the steering wheel seizes. It has also said, "Assisted Steering Reduced" & "Stabilitrack Not Engaged (or something to that effect)." When the issue started, I tried ... Read more
Incident date: Nov 15, 2024
My vehicle gave my a check engine light after acceleration.I had it towed to a shop they checked everything in said they didn't see anything.So I drove it with no issues for about 5 months.I was driving to work in the truck lost power.I had it towed home.I has a crank no start.That's where I am with.
Incident date: Apr 14, 2026
After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages w... Read more
Incident date: Apr 14, 2026
The alternator gave out, and yes it was confirmed by concord Nissan, I have 4 kids in the car this was dangerous as to the car stopped on the freeway in a merging lane therefore the car kept shaking as we were waiting for help, we missed our flight to the airport. We could have gotten hit by a moving vehicle mean while we were waiting for the police to arrive. There were no warning signals prior t... Read more
Incident date: Sep 1, 2025
The roof strip above the driver side of the car is no longer attached and flew off somewhere. Unknown of the date it may have happened.
Incident date: Sep 1, 2025
The contact owns a 1995 Honda Odyssey. The contact stated that while driving 15 MPH, the front driver’s and passenger’s air bags deployed unexpectedly, with heavy black smoke coming from the vehicle. The contact was advised by a bystander to shift the vehicle into park(P) and exit the vehicle. The emergency services were contacted, and the driver was transported to a hospital for treatment of ... Read more
1 injured
Incident date: Sep 1, 2025
My car is misfiring. It WILL NOT accelerate as it should. It is like bogging down unable to accelerate when it needs to. It’s struggling. Hyundai is aware of the issue and making owners drive regardless while they “wait for a fix”. It’s extremely dangerous. I’ve almost been hit several times trying to merge onto a highway because it will not accelerate. I’ve had total loss of power one... Read more
Incident date: Dec 22, 2024
Outside door handle/pads stopped working. Car has 30K miles and 2 door handles stopped working and others are starting to be intermittent. Understanding is the pad and electronic switch gets gunked out and wouldn’t make connection. Only way you can open the door is via inside door latch. Seems like a really bad situation if you get into an accident and can’t open thru door from the outsi... Read more
Incident date: Jul 20, 2026
The splines to the transmission and front transfer case are worn and stripped and that is causing a bad transmission fluid leak. The fix for this unfortunately is to replace the Transmission and the Transfer case assy. I am not getting any support from Acura, as this is a known problem according to the dealer. Acura is not cooperating and the cost to repair is $14,000. I noticed a transmission ... Read more
Incident date: Jun 12, 2026
Incident description: While driving, the vehicle’s dashboard illuminated all warning lights (ABS, traction control, battery, check engine, forward safety system) and the engine revved to approximately 8,000 RPM with unintended rapid acceleration. Driver had to apply hard braking to maintain control and avoid a collision. A nearly identical event occurred approximately one month earlier while dri... Read more
Incident date: Jun 23, 2026
Driving down the interstate at 70 miles per hour, started losing power, engine light came on. Engine started making a loud banging noise as I pulled onto an exit.