Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 27, 2024
I received a recall (Safety recall notice 24S37 . NHTSA Recall 24v444 ) notice in the mail. I scheduled with the dealership to have the recall taken care of. When the recall issue was "fixed", I picked up my 2014 Ford f150 stx 3.7L truck and immediately noticed it was running vwry rough and the transmission felt like it was slipping. The truck ran great before going in for the recall issue and had... Read more
Incident date: Feb 4, 2025
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Incident date: Mar 5, 2025
I have an intermittent warning message "Front passenger safety restraint fault" which started about 1.5 years ago. Tesla added a "filter" which sorta resolved the problem, but as i mentioned its an intermittent problem. I submit another service reqyest for the same issue January 2024 at 51k miles but they denied my warranty claim because it is past their 50k basic warranty. I resubmitted a service... Read more
Incident date: Mar 5, 2025
On Tuesday, [XXX], at approximately [XXX] PM, I was driving southbound on [XXX] near Coalinga, CA, when my truck suddenly experienced a failure. I noticed smoke in the side mirror and asked my passenger to confirm. Moments later, a "Low Fuel Pressure" message appeared on the dashboard, and smoke began coming from the hood. I immediately pulled over and attempted to pop the hood, at which point f... Read more
Fire
Incident date: Mar 5, 2025
On Tuesday, [XXX], at approximately [XXX] PM, I was driving southbound on [XXX] near Coalinga, CA, when my truck suddenly experienced a failure. I noticed smoke in the side mirror and asked my passenger to confirm. Moments later, a "Low Fuel Pressure" message appeared on the dashboard, and smoke began coming from the hood. I immediately pulled over and attempted to pop the hood, at which point f... Read more
Fire
Incident date: Jan 29, 2025
Tires are load range E but max load on tire is only 65psi. Truck requires 80 psi tires. Not sure how they can be load range E and only handle 65 psi. Can not tow anything because sidewall of tire is too flimsy to handle load at highway speeds. Tires also have bad vibration at highway speed even though I have tried balancing them multiple times. tire size is 35x12.5x18
Incident date: Jan 29, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted and the vehicle jerked with the check engine warning light illuminated. The vehicle was able to be restarted. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NH... Read more
Incident date: Jan 10, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway and became aware that the vehicle was stuck in gear, prompting the contact to tow the vehicle to the residence. After a visual inspection, the contact became aware that the... Read more
Incident date: Mar 5, 2025
I recently reported my Ford maverick for the failure of the front right CV joint/axle at 22k miles. Well when I picked it up from Ford. They notified me that the front left is also bad. And I'm at 23k miles. These are clearly an issue that's happening everywhere.
Incident date: Mar 3, 2025
It has been very cold here in the North East. Under freezing for more than a month. My door lock sensors stopped working about 4-5 weeks ago. Two days ago I was driving and the power steering stopped working. Then after about 2 days it began working again. Just as the temps went above freezing. And the door lock sensors started working again. I had noticed over the last month or so that papers I h... Read more
Incident date: Nov 27, 2024
Electrical Component failure in the tailgate handle causes the tailgate to come open at anytime during driving. Also the malfunction causes your battery to go dead
Incident date: Dec 1, 2024
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V684000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the instrument panel failed to illuminate, and the vehicle was unable to drive forward immediately while the transmission was in drive(D). Additionall... Read more
Incident date: Dec 1, 2024
When I shift into park the vehicle is fully stopped and in park, but after I shut the vehicle off it beeps and the dashboard informs me I need to “shift to park”. The vehicle will continue to beep and won’t lock properly until I mess with the shifter enough to get it to register that I’m in park, sometimes taking minutes and multiple restarts. This seems to be a common issue in this vehi... Read more
Incident date: Dec 7, 2024
The contact owns a 2020 Land Rover Discovery Sport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle independently decelerated and lost motive power. In addition, the check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the ... Read more
Incident date: Mar 1, 2025
I purchased a new Dodge Ram 1550 Big Horn in July of 2020. To date I have only 21,000 miles on this vehicle. In January of 2023, at the 12,555 mile mark, they had to install a new fuel delivery line and fuel tank because I was unable to fill the tank. This was due to the rollover valve molded into the top of the tank malfunctioning and sticking. 25 months and 9,000 more miles later, I am once agai... Read more
Incident date: Feb 27, 2025
Has had some issues trying to turn on after sitting over night. It will just kill the battery but it just started to die while driving and the entire system shuts off. All the lights, the steering wheel locks up and gas goes out. All you can do is brake and hope that you can stop in a good spot before it dies fully. This has happened a few times with my kids in the car and now I just don’t dare ... Read more
Incident date: Feb 27, 2025
The car was just purchased Turning left going about 5 to 10mph in a 25 mph zone it hit the brakes. Then about 100 yrds later at a stop light, the car was turning left with traffic going onto a 45mph road. It slammed on the brakes, saying "brake", on the Display, causing whiplash, and almost a major accident. After calling Acura, they mentioned these driver assistance systems were tied into cruis... Read more
1 injured
Incident date: Feb 27, 2025
The contact owns a 2018 Chevrolet Malibu. The contact stated that while the vehicle was parked, the contact noticed a gasoline odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the injector seals had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure.... Read more
Incident date: Feb 27, 2025
Radio does a hard reset all on its own, we lose backup camera, alerts and all safety functions that are built into the radio for adjustment. Also get collision warning stating it’s not working. Radio is no longer working. We asked the dealer and they said it’s going to be a recall very soon when we went in for an oil change.
Incident date: Mar 4, 2025
I was driving down the highway going 65mph when my car would not accelerate any more in the middle of the highway where the speed limit is 65. At one point I could not get it to go above 30mph. I pulled off to the side and when I tried driving off again my car would not accelerate. Towed to Kia, they did a software update thinking it was fixed. Picked my car up and drove 10 miles before it broke ... Read more
Incident date: Jun 14, 2023
It failed inspection after repairs secondary air injection pump TCM PMC . Check engine light came back on after it passed .
Incident date: Jun 14, 2023
It failed inspection after repairs secondary air injection pump TCM PMC . Check engine light came back on after it passed .
Incident date: Jun 14, 2023
Equalizer front stabilizer jacks become loose after repeated usage. If not corrected, they will eventually bend enough that they break creating an unsafe condition if the RV falls while elevated. Repairs were performed on my rig where an upgraded bracket was installed. The Equilizer 3724R and 3729R brackets replace the inferior 335586 and 335589 brackets. From what I can tell, Winnebago instal... Read more
Incident date: Feb 26, 2025
The contact owns a 2017 Ford Mustang. The contact stated while driving at various speeds, there was white smoke coming from under the hood. No warning light was illuminated. Upon further investigation, the contact related the failure to TSB: 19-2260; however, the vehicle was not included. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mil... Read more
Incident date: Mar 2, 2025
The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, the ABS warning light was flashing on the instrument panel. The vehicle was taken to a local dealer where the vehicle was diagnosed with a defective brake hydraulic control unit. The contact paid out of pocket for the repair of the vehicle. The contact later received notification of NHTSA Campaign Number: 24... Read more
Incident date: Mar 2, 2025
The contact owns a 2022 GMC Terrain. The contact stated while driving in a parking lot, and the brake pedal was depressed; however, the vehicle hesitated and stalled. The vehicle failed to immediately restart but restarted after waiting for 10 minutes. The vehicle was taken to the residence. The contact retrieved DTC: P129F while using a handheld scanner. The vehicle was not diagnosed or repaired.... Read more
Incident date: Mar 2, 2025
The contact owns a 2022 GMC Terrain. The contact stated while driving in a parking lot, and the brake pedal was depressed; however, the vehicle hesitated and stalled. The vehicle failed to immediately restart but restarted after waiting for 10 minutes. The vehicle was taken to the residence. The contact retrieved DTC: P129F while using a handheld scanner. The vehicle was not diagnosed or repaired.... Read more
Incident date: Sep 3, 2024
My sunroof is leaking, I've taken it to the dealer 3 times and this past weekend I noticed that my back door (the hatch door) leaks when it rains and when you take it through a car wash. the water comes in through the molding right above the back window and leaks down all through the car and out of the back door. I have videos and pictures that I can provide. When I take my car through the car ... Read more
Incident date: Mar 2, 2025
I hit a car that went through a red light. Despite hitting him squarely, and my front end bending, the airbags did not deploy
Crash
1 injured
Incident date: Nov 15, 2024
While parking at friend house behind her car partially on sidewalk, had to go fwd and reverse to park correctly. When switching to drive as car was on very slight decline (rear end higher) got sudden engine acceleration. Put in Neutral , saw RPM climb to about 3000 rpm and then several seconds later dropped to normal. All past unintended accelerations have been with front end on decline (lower tha... Read more
Incident date: Nov 15, 2024
The contact owns a 2019 Honda Pilot. The contact had received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE), and the vehicle was taken to be repaired under the recall. The contact stated while attempting to start the vehicle, the vehicle failed to start. The battery, Emissions, and 4WD warning lights were intermittently illuminated. The dealer was contacted; however, the... Read more
Incident date: Nov 15, 2024
The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering and traction control warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufactur... Read more
Incident date: Jan 15, 2025
The car had problems with failing to start and failing to accelerate while driving. Check engine light came on and OBD scanner indicated it was the CVT. The car was inspected and repaired in March 2023. In 2025 (the same problem of check engine indicating the CVT) is occurring. CVT sensor was replaced; however, two weeks later the check engine light is back on indicating CVT issues and is now also... Read more
Incident date: Feb 15, 2025
My JEEP vehicle currently has a safety recall. My car has been in the shop for two months with no update with the recall. My vehicle currently is in the shop and is not drivable due to the PTU failure. I am currently waiting for the recall remedy. I need my vehicle for work and it is very upsetting having to wait months for repairs.
Incident date: Nov 13, 2024
After activating the turn signal fully, it will often spring past the neutral/off setting and straight into signaling the opposite direction. Occasionally this is with enough force that the signal will stay on, but it is usually only with force sufficient to tap the other signal and register only 2-3 blinks before stopping. This is a safety issue because it looks like erratic signaling behavior t... Read more
Incident date: Mar 3, 2025
On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It ... Read more
Incident date: Feb 3, 2025
I received a recall notice on my F150 and took it to the dealership for repair even though I have not had any check engine lights or codes on my vehicle. 20 days After taking my vehicle to the ford dealership for the 24S37 recall on the OSS while driving on a two lane back road my truck experienced a hard downshift immediately followed by a check engine light. I lost all acceleration and had to co... Read more
Incident date: Feb 3, 2025
On 5/20/2024 - At 39,254 miles, both my CV axles lost stability, and were replaced. Less than a year later on 3/3/2025 - At 59780 miles both the CV axles started wobbling and were replaced. In doing a little research online, found many Ford Maverick Hybrid vehicles were having the same issue from poor quality parts. I would request for the NHTSA to take this issue up with Ford and address it... Read more
Incident date: Oct 1, 2024
SRS Airbag System Malfunction light came on. After I got gas for the vehicle and got in start up this error popped up. I heard this is a common problem with these vehicles please have a recall to fix the problem
Incident date: Oct 1, 2024
Randomly on reversing, back view camera goes out with a message camera not available while vehicle is reversing. Becomes safety issue with no visibility on the back to reverse the car, it is random and would say occurs 20% of times in different places/environments.
Incident date: Oct 1, 2024
My family purchased the vehicle as a gift to me in 2018. It had 17,000 miles on it and was previously owned by an older woman who hardly used it, according to the salesman at North Freeway Hyundai in Spring, TX. In 2019, the AC compressor failed in the middle of summer. In Texas, being in a car with no AC in the summertime can and has been deadly. I had the part replaced at the same dealership as ... Read more
Incident date: Oct 29, 2024
EPS RACK. steering sticks turning left and right
Incident date: Oct 29, 2024
MBUX system would not turn on. Warnings of Blind Spot in operatable, Parktronic not operatable. Was not able to access any features through MBUX. Climate Control, Operation of Covertable Top, Maps, all options run through MBUX. It was a safety issue because the battery light comes on, after being on charge, and without access to MBUX, you do not know if the car will stall on the freeway, or at a s... Read more
Incident date: Mar 1, 2025
My car randomly puts itself in 2nd gear and wont go more than 25 mph
Incident date: Mar 2, 2021
Service brake assist activated. Vacuum pump failure, there is no vacuum going to the brake booster from the vacuum pump mounted on the front of the engine block driven by belt pulley.Has code co299-00 brake booster large vacuum leak detected. Pump is not creating vacuum no vacuum going to booster for power brakes.This is a recall.
Incident date: Oct 2, 2024
My vehicle smokes when starting it. A lot of white smoke that can fill a parking lot. The smoke has a strong chemical smell.
Incident date: Dec 20, 2020
There was a safety recall for this airbag issue, and Toyota estimated the remedy can be available in Quarter 3, 2024, however, till date nothing was completed. Toyota failed to resolve this matter in a timely manner. Every time I ask the dealer, they say no remedy yet! This is very unacceptable. This is affecting my personal finance. I need this to be resolved ASAP. Thank you.
Incident date: Dec 20, 2020
Someone pushed a new over-the-air (OTA) update to the car and now it is in a perpetual state of “Installing Software” on the main screen. It has been that was for over 2 weeks. I am unable to control critical systems since the software has effectively “bricked” the car’s controls.
Incident date: Dec 16, 2024
Unannounced, on February 12, 2025 update 2.1 was pushed to my automobile. It has amplified the already missing and malfunctioning safety features of the car. I started to receive 12v battery warnings, downhill traction warning light, sporadic ADA system failure warnings including: loss of lane departure warning and avoidance, loss of emergency braking capability, and loss of forward collision wa... Read more
Incident date: Feb 12, 2025
Was getting on the freeway and speed up to highway speed 70 mph in Oklahoma City and Drive train malfunction appeared, got off next exit and park in parking lot