Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 8, 2025
Too much glare on windshield in a sunny day.
Incident date: Mar 8, 2025
* What component or system failed or malfunctioned, and is it available for inspection upon request? The breaks continually squeak so loud. They have done this since the first month I had car. The dealership said that they compared it, and it is normal for the car. On paper, they wrote could not replicate, even though they could. It’s so loud and annoying. New car should not sound like this. Tir... Read more
Incident date: Feb 20, 2025
Smells like gas strong
Incident date: Nov 1, 2024
My vehicle is experiencing the same issues as described in NHTSA Campaign Number: 16V642000, but my vin number isn't listed in the vehicles affected even thought the year make and model agree to the recall. Should the dealer be willing to correct this issue since it's a known safety hazard?
RAM
PROMASTER CITY
(2018) - UNKNOWN OR OTHER
Mar 8, 2025
Incident date: Mar 8, 2025
As part of Fisker recall, Software version 2.2 was pushed to my vehicle outside of agreed window. As a result, I am ending up with Partial update. Since I do not know what was installed/not installed, I do not know if my vehicle is safe. I need Fisker to fix as soon as possible so that I feel safe on the road.
Incident date: Feb 20, 2025
O don’t appreciate someone activating my vin the same day the remedy comes out on compaign , this had been ongoing battle since 2018 when it states on the website they will replace the engine , when it had a theta engine settlement but thanks to the bearus exposures if info n loss of employee, employment data missing ti why I get denials the Chinese that infiltrated Equifax this vehicle was manu... Read more
Incident date: Mar 1, 2025
UNKNOWN A FRIEND BOUGHT THIS CAR FROM FB
Incident date: Oct 7, 2024
The seat warmer/heater burned a hole through my driver's side seat and my coat. Luckily, I was not injured but I have severe concerns about this problem also occurring in the passenger seat where my children sit. This problem causes me worry about my own safety and that of my children. I am disappointed to be unable to use a feature that I specifically purchased this vehicle to use and enjoy. I cu... Read more
Incident date: Feb 2, 2025
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Feb 2, 2025
The contact owns a 2017 Ford F-150. The contact stated that while shifted in reverse, the rearview camera intermittently failed to display an image from behind the vehicle. In addition, the contact stated that the digital screen displayed a blue or colorful distorted image. The vehicle was taken to a local independent mechanic; however, the failure was not able to be duplicated. The local dealer w... Read more
Incident date: Feb 2, 2025
October 12, 2024. I was using the Tesla on autopilot. I was in the far right lane and the freeway was curving to the left. The car was following in the lanes, but then all of a sudden it stopped following the freeway and drove into the right guardrail. There were no alerts by the car. It did not warn to take over the vehicle or attempt to avoid the collision. The car drove directly into the ... Read more
Crash
Incident date: Mar 7, 2021
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more
Incident date: Oct 21, 2024
ABS module doesn’t work and only 2 wheels out of 4 have brakes. The car has only 55,000 miles! All 2019-2021 Alfa Romeo Stelvios have open recalls about ABS module, but mine is 2018, although the installed ABS is manufactured 2018-2023 (what includes 2019-2021 that have Recalls!). I was driving and almost killed a man who was running across the road because my brakes didn't work!!! I can't drive... Read more
Incident date: Oct 21, 2024
Vehicle CV Axels going bad repeatedly. Replaced them 3 times. Luckily we've discovered the CV axel failures in low speeds. If it fails at the wrong time like during a turn on the highway, it could cause a serious accident. Plus the cost and inconvenience of repeated repairs continue to be an issue on such a new truck. Most owners report the same issue happening on Maverick forums. It seems lie thi... Read more
Incident date: Jan 7, 2025
Tailgate sometimes opens while driving. It sometimes takes many attempts to reclose it from the outside of car. It will not reclose using the electronic button on the door. The alert comes on on the dashboard and its extremely dangerous as luggage can fall out. This happened while highway driving last week, scary. Apparently after googling this, it is common issue. The tailgate is one big gate hin... Read more
Incident date: Feb 17, 2025
Front passenger airbag is inactive for long periods of time while a passenger is seated in the vehicle during operation. This is indicated by the message displaying the airbag as being off. This occurs regularly with an adult seated normally in the seat while traveling at highway speeds, for long periods of time. I reported this to Rivian and they said the car is functioning normally but it doe... Read more
Incident date: Feb 17, 2025
High utilization of motor oil. Using 1 quart of oil every 300miles. Hyundai dealership (Gurnee Hyundai-Illinois) completed a "combustion system cleaning" but oil consumption continues unabated. Getting run-around from dealership and manufacturer. I am original owner. Care has 87K miles.
Incident date: Mar 5, 2025
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Mar 7, 2025
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Mar 7, 2025
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Mar 7, 2025
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer, where it was diag... Read more
Incident date: Mar 7, 2025
Power Transfer Unit is bad. Vehicle 4WD light came one and after getting it diagnosed at Jeep Dealership, they determined that my PTU had a code C14A7-97 | Stored. PTU Motor-Component or System Operation Obstructed or Blocked. The PTU part alone costs close to $2,000 alone. With labor at the dealer I’m at approximately $2,500. Vehicle is not safe to drive due to 4WD system stalling when attempti... Read more
Incident date: Jun 15, 2024
The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was tak... Read more
Incident date: Sep 15, 2024
The contact owns a 2008 BMW 750I. The contact received notification of NHTSA Campaign Number: 17V328000 (Latches/Locks/Linkages); however, the dealer was unable to repair the recall in a timely manner and the contact had to recover the vehicle from the dealer. The manufacturer was made aware of the issue. The contact stated that the driver's side door was not closing properly and opened independen... Read more
Incident date: Mar 1, 2025
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the sa... Read more
Incident date: Mar 1, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the transmission shuddered and the vehicle hesitated. Additionally, the contact stated that the transmission vibrated, and the vehicle jerked forward. The contact stated that while parking in a parking lot, the vehicle jerked forward and crashed into an accessible parking sign, causing a den... Read more
Crash
Incident date: Feb 15, 2025
Backup camera regularly fails to respond in time when powering on the car. Sometimes takes numerous times to enter in and out of reverse. Sometimes the rear view backup camera reverts to overhead 360 camera view without intervention, making it difficult to see in the rear. Polestar has made updates to the software via OTA updates that have tried to address this by reducing memory use during car bo... Read more
Incident date: Jun 14, 2024
2024 X7 with 13k miles on it roughly. Have had multiple drivetrain malfunction issues that caused car to not start. Dealer first did a software update which i dont believe fixed anything. second time the issue happened they said it was due to the car battery not being charged enough. car has had multiple issues related to low charge. BMW says its due to me not taking the car on long enough drives.... Read more
Incident date: Mar 6, 2025
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the gear shifter failed to shift into the drive as intended. In addition, the contact stated that when the gear shifter was shifted into drive after several attempts, the gear shifte... Read more
Incident date: Dec 26, 2024
Washer nozzles are non adjustable, and spray too low on windshield to effectively clean glass, especially at highway speeds. Severe visibility issue. I have reported the problem to Hyundai corporate customer service, who are escalating the issue to upper management. I have also brought the vehicle to my local dealer where it was purchased and made them aware of the issue. Dealer agreed with me, ... Read more
Incident date: Jul 23, 2024
The contact owns a 2019 Jaguar I-Pace 90. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited to the distance the vehicle could drive due to limit on... Read more
Incident date: Aug 1, 2023
Engine tick/knocking noise @ idle speed increases with RPM. 110k miles. No warning lamps or signals. Vehicle brought to dealership for inspection and service. Dealer stated cracks in both exhaust manifolds & broken bolts. Engine valves and rods being replaced.
Incident date: Aug 1, 2023
When placing the car in park, the brakes do not engage fully or right away. The vehicle rolls before coming to an abrupt and rough stop. When shifting the car out of park, the brakes make a loud noise. This causes a potential collision, or unintentionally hitting a pedestrian.vehicle has not been inspected due to cost related issues to the vehicle owner.
Incident date: Feb 21, 2025
My car pushed required recall updates without any indication that it was coming and the next day or two the battery died and car is now showing a red light at charging port and is stuck in neutral. I only received 1/3 updates so I don’t know if that was also the issue. It was executed poorly and bricked my car. I have no idea how to unbrick it to life.
Incident date: Feb 21, 2025
My car pushed required recall updates without any indication that it was coming and the next day or two the battery died and car is now showing a red light at charging port and is stuck in neutral. I only received 1/3 updates so I don’t know if that was also the issue. It was executed poorly and bricked my car. I have no idea how to unbrick it to life.
Incident date: Feb 24, 2025
On a cold winter day the vehicle would not start. With dangerous windchills this could have been very bad had the vehicle been further away from home. The battery and all systems in the vehicle were good. The Honda dealership diagnosed it as having a frozen starter (see attached doccument). Upon warming up the vehicle inside the dealership garage, it started without issues. The dealership said the... Read more
Incident date: Mar 6, 2025
Dealer states that non OEM glass caused the front camera module to overheat due to overwork, currently broken and needing replacement. The glass that was installed was not EOM but IS made for front facing cameras so this seems very weird and sensitive. The replacement glass was put in two years ago but I am just now having this issue. Again, this doesn't seem to match their reasoning. Error code#... Read more
Incident date: Mar 6, 2025
Dealer states that non OEM glass caused the front camera module to overheat due to overwork, currently broken and needing replacement. The glass that was installed was not EOM but IS made for front facing cameras so this seems very weird and sensitive. The replacement glass was put in two years ago but I am just now having this issue. Again, this doesn't seem to match their reasoning. Error code#... Read more
Incident date: Jul 7, 2023
Engine oil cooler leaking with no dash lights causing burning plastic fumes only when sitting at an idle to enter car cabin causing passengers to feel unwell at times. With no warning lights for specific leaks or overheating warnings caused high repair bills at the shop. Also, probably causing engines to malfunction earlier than normal since the only sign is the smell of something burning when at ... Read more
Incident date: Mar 6, 2025
Phantom braking occurred three times with this vehicle, all three times, the car abruptly stopped while driving for no reason: 10/30/2024 at 8:03am 2/10/25 at 7:47am 3/6/25 at 5:55pm
Incident date: Feb 19, 2025
Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will n... Read more
Incident date: Feb 19, 2025
The contact owns a 2014 Ram 1500. The contact stated that while the vehicle was parked, the steering wheel was seized, and the power steering warning light was illuminated. The vehicle was restarted, and the contact stated that the steering wheel became difficult to turn. The vehicle was towed to the residence. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufactur... Read more
Incident date: Mar 5, 2025
A number of warnings popped up: adaptive cruise control problem, lane keeping assist problem, collision mitigation system problem, road departure mitigation problem, and auto high beam problem. Only light that is on is my brake system light. I read a bit on some forums and it is likely to be the the front camera. Apparently the Multipurpose Camera Unit (MCU) fails often on these vehicles, causing ... Read more
Incident date: Sep 4, 2024
Lane keeping will kamikaze the vehicle on to exit ramps or exit only lanes when engaged at a highway speed. This seems most common when the truncated lane markers, usually used on exit-only lanes, and not the full length lane markers (the center line markings). Example: Vehicle is traveling at a static heading, freeway speed, two lane limited access freeway, driver in control, all lane keeping ... Read more
Incident date: Sep 4, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving at approximately 45 MPH, there was an abnormal sound coming from the front brakes. The contact stated that the braking system independently engaged and stopped the vehicle. The contact stated that the vehicle had not stalled. No warning lights were illuminated. The vehicle was taken to a parts store and upon parking he observed t... Read more
Fire
Incident date: Sep 4, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front driver’s and front passenger’s side A-pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manu... Read more
Incident date: Jan 1, 2025
The 10 speed transmission failed at 30k miles and they replaced it. Now at 70k it is failing again. It is available for inspection now. My families safety was at risk when the shifting fails while crossing an intersection or when violently downshifting while cruising at 40mph. The problem has been reproduced by the dealer. The vehicle has not been inspected by anyone other than Ford dealersh... Read more
Incident date: Jan 1, 2025
The contact owns a 2022 Ford Escape. The contact stated that the vehicle was experiencing excessive oil consumption. The local dealer was notified of the failure; however, the vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 22V191000 (Engine and Engine Cooling) however, the VIN was... Read more