Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 27, 2025
The contact owns a 2013 Ford Taurus. The contact stated that while reversing, the rear-view camera image was blurry, distorted, and upside down. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.
Incident date: Feb 27, 2025
See attached document for complaint
Incident date: Feb 27, 2025
See attached document for complaint
Incident date: Mar 9, 2025
Greetings, About a year ago I started experiencing shaking while driving in the car usually when driving above 60 miles per hour. It felt like the wheels were shaking and wobble for few seconds but would stop. When I mentioned this to the dealership service rep, he said that this is normal and would go away. It did not and got progressively worse. It would shake for about a minute violently an... Read more
Incident date: Mar 9, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehi... Read more
Incident date: Feb 2, 2024
While driving the pilot warning alerts popped up that none of the collision detection, lane assist, cruise control, and seemingly all radar related systems were working. Additionally, the headlights turned off. We have brought this to the Honda dealer on now three occasions, and there doesn’t seem to be any understanding of why this is happening. On the evening of March 11 this issue happened ag... Read more
Incident date: Sep 21, 2024
The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact became aware that the vehicle had entered LIMP Mode. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable dupl... Read more
Incident date: Feb 5, 2025
Fail water pump 2 times in last year and half.
Incident date: Feb 5, 2025
My vehicle has 80,000 miles. It has a popping sound when accelerating from stop. Dealership found metal chunks in the transmission and transfer case. Luckily I brought the problem to them before catastrophic failure while driving. Both are needing complete replacements.
Incident date: Mar 10, 2025
Seat belts all lock up and back latch falls when opening
Incident date: Jan 17, 2025
In February of 2024 I received a recall notice for this vehicle with respect to defective A-pillar applique trim clip attachments around the windshield. The recall stated that parts would be available the latter half of 2024 and that we would be notified when we could schedule our SUV to be fixed. We did not hear from Ford for many months. When winter approached, we called to see what the status ... Read more
Incident date: Jan 17, 2025
In February of 2024 I received a recall notice for this vehicle with respect to defective A-pillar applique trim clip attachments around the windshield. The recall stated that parts would be available the latter half of 2024 and that we would be notified when we could schedule our SUV to be fixed. We did not hear from Ford for many months. When winter approached, we called to see what the status ... Read more
Incident date: Feb 19, 2025
See attached document for complaint
Incident date: Dec 26, 2024
The contact owns a 2014 Ram 1500. The contact stated while driving at 50 MPH, the vehicle became difficult to maneuver. The Electronic Power Steering warning light was illuminated. The vehicle was taken back to the residence. The contact used a diagnostic tool to diagnose the vehicle and determined that the steering rack and pinion needed to be replaced. The vehicle was repaired; however, the fail... Read more
Incident date: Feb 25, 2025
Started off with my computer on my dashboard randomly turning off I called the dealership they told me it was because I was not using an iPhone Apple chord. Another instance I was driving down the road close to home and my car started stalling and flashing engine codes on my dashboard, I managed to make it home and park. The next day I tried to start my vehicle and it sounded like the battery was ... Read more
Incident date: Mar 9, 2025
Started off with my computer on my dashboard randomly turning off I called the dealership they told me it was because I was not using an iPhone Apple chord. Another instance I was driving down the road close to home and my car started stalling and flashing engine codes on my dashboard, I managed to make it home and park. The next day I tried to start my vehicle and it sounded like the battery was ... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Dodge Charger. The contact stated that the front passenger's side door panel was detaching. The contact stated that the infotainment system screen was delaminating, causing the screen touchpad to engage vehicle functions independently. Additionally, the contact stated that upon driving the vehicle out of the garage, the contact became aware that oil had leaked from the vehi... Read more
Incident date: Dec 1, 2024
This is a 2022 Jeep wrangler sport with 40K miles on it. It was bought brand new. We are experiencing what is called the "Death Wobble" where the suspension parts give out and create a severe wobble in the front suspension and steering of the vehicle at highway speeds. The 2019 Jeep had a recall on this problem as well.
Incident date: Jul 22, 2024
Vehicle has code C0063-64ABS. Also has a problem with the restraint control module and ABS module causing the front tires to lock and make the car slide. I was about to get into a car crash on Oct 24,2024 because the cars front tires locked and just slide from one side to other the steering wheel went loose and I wasn't able to control the car I took it to ford dealership where they told me that i... Read more
Incident date: Jan 1, 2025
Summary of Issue: I am submitting this complaint regarding unresolved safety recall issues and recurring emission system failures with my 2018 Honda CR-V. Safety Recall Unresolved for Over One Year: I received a safety recall notice in early 2024 concerning my vehicle’s fuel pump, but despite numerous follow-ups with both Honda Customer Support and my local dealership, the issue has not been ad... Read more
Incident date: Jan 1, 2025
Purchased vehicle new 11/2018. Took vehicle in per notices from Ford 02/2019 and again on 04/2022 regarding transmission problems. Was advised computer reprogramming would solve problems. Problems with rough shifting continued but was advised by dealer "trans to relearn shift points and may feel firmer than normal". Began experiencing harsher shifting in mid-2023 that has continued. In Januar... Read more
Incident date: Jan 1, 2025
The contact owns a 2015 Toyota Tundra. The contact stated while driving at an undisclosed speed and attempting to accelerate, the contact became aware that the vehicle was not shifting above 2nd gear, prompting the contact to discontinue driving the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with shift solenoid C, and... Read more
Incident date: Mar 8, 2025
Body: Paint around door hinges is bubbling. Vehicle was purchased new in 2019, vehicle is not near salt water or driven in, harsh offroad conditions. Vehicle has been garaged daily since purchase and has 44,000 miles on it. Electrical: Instrument cluster reboots and blanks out and speedometer stops working while driving. This vehicle was not included in previous recall #FCA 30B, but the symptoms ... Read more
Incident date: Jun 21, 2021
Allison transmission - random hard shifts, random multiple DTC's, random limp mode. Clear codes and works fine until it doesn't. Might have to clear codes 3-4 times a day or it might make it a week before it goes into limp mode again.
Incident date: Jun 21, 2021
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching on the driver’s and passenger’s side windshield. The... Read more
Incident date: Mar 11, 2025
The contact owns a 2022 Ram 3500. The contact stated that while driving on a main street at 10 MPH and attempting to make a turn, the vehicle experienced a loss of steering. The contact stated that the steering linkage had disconnected. The contact stated there was a clunking sound underneath the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a bolt secu... Read more
Incident date: Feb 28, 2025
1) The bottom portion of the DRL LED strip in the driver's side headlight is no longer working. I can send pictures upon request. 2) There is an NHTSA service bulletin (19-042) for 2017 Honda Accord Hybrids (all trim levels), but Honda says my VIN isn't included in this bulletin. Even though my 2017 Accord Hybrid has the same failure as the vehicles included in bulletin. A Honda representative tol... Read more
Incident date: Feb 12, 2025
No dome light no vanity or sunroof power but when I open the door the dome lights come on. When I shut the door n try to press the lights to turn them on they does not come on. My sunroof will not open at all also my sunroof certain will not close many jeep owners i talk to say it a serious problem with jeep manufacturers i just bought this 2013 jeep grand Cherokee 2 months ago
Incident date: Jun 1, 2024
Whenever the sun is out, the glare from the dash makes it impossible to see out of the windshield without mistaking the glare for a car/deer/other animal. Since I purchased the car in the middle of the winter where, here in Michigan, we don't get a whole lot of sunshine. Now after driving for a few days in sunshine, this glare is dangerous. This needs to be fixed before people get hurt.
Incident date: Mar 3, 2025
Transmission holds shifts and shifts erratically. Vehicle will stall and not excellerate leading to dangerous situations. CDF drum failure.
Incident date: Mar 3, 2025
Oil filter housing and or oil cooler failed. Leaking internally and externally. May cause fluid to leak on to hot engine and cause potential fire or short circuit wiring.
Incident date: Mar 3, 2025
My 2016 Ram 1500 is having all of the problems that the S19 Electric Power Steering Recall states will happen when it's failing and is greatly affecting the steering when I drive it . At times it's all I can do to steer it . I first ran my Vin for recalls and it showed None. I've reported it to the FCA and questioned them as to why my 2016 Ram was not included in this recall when it's clearly doi... Read more
Incident date: Mar 1, 2025
The horn on my vehicle is defective after 16000 miles. I am available to take it in for an inspection. I was almost backed into and I had no way of alerting the other driver. This problem has not been reproduced by my local dealership but it has been at other national and international dealerships per forums. I am unsure if this component has been inspected by the manufacturer, police, insurance c... Read more
Incident date: Feb 26, 2025
NEW 2024 GX550, less than 2 months and 3,000 miles of ownership- accelerating to 40 mph and vehicle completely shut off, jolting me forward. All lights on dash lit up, "power steering failure, engine failure, not safe to drive." It was all I could do to get it off to the shoulder of the road. Extremely dangerous. Had vehicle towed to local Lexus dealer. After 2 weeks master tech determined timing ... Read more
Incident date: Mar 10, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail. The ABS warning light was illuminated. The contact was able to continue to drive; the driver sustained injuries to the head and lower back, ... Read more
Crash
1 injured
Incident date: Feb 26, 2025
The sidewall of my tire completely blew out on a flat, clear road. Leaving my neighborhood, I heard a questionable sound that I thought may be ice build up on my mudflap rubbing against the tire. I continued to monitor my suspicion, as it was hard to tell whether there was actually a sound, or if it was in my head. Turning out of my neighborhood, I continued listening for anything suspicious. Afte... Read more
Incident date: Mar 10, 2025
The sidewall of my tire completely blew out on a flat, clear road. Leaving my neighborhood, I heard a questionable sound that I thought may be ice build up on my mudflap rubbing against the tire. I continued to monitor my suspicion, as it was hard to tell whether there was actually a sound, or if it was in my head. Turning out of my neighborhood, I continued listening for anything suspicious. Afte... Read more
Incident date: Feb 10, 2025
About 3 months ago my check engine light and abs lights are permanently on and I barely have any drive power. I have fixed all possible issues and the lights are both still on and I don’t have much drive power while I drive.
Incident date: Jan 15, 2015
Vehicle engine keeps stopping while in drive and puts itself in neutral and turn offs, metal flying around the engine, vehicle jumps and makes loud rattling noise, vehicle electrical issue all components turned themselves off, Catalyst converter and several other vehicle issues alarm safety , vehicle gets stuck on hill
Incident date: Sep 10, 2024
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the... Read more
Incident date: Mar 3, 2025
The contact owns a 2018 Toyota Tacoma. The contact stated that upon shifting to drive and starting to accelerate, there was an abnormal sound coming from the rear passenger’s side wheel. The contact became aware that the rear passenger’s side wheel was not rotating. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. Th... Read more
Incident date: Jan 3, 2025
While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.
Incident date: Mar 9, 2025
In December after getting letter in the mail saying I needed an upgrade to my car's knock sensor I took it to a Kia dealership. I received word from the dealership that my car had suffered a lower crank shaft failure and would need to be replaced. The dealership told me that this was a known issue and gave me a number to call to file a claim. After months of trying to get follow-up from the Kia c... Read more
Incident date: Nov 15, 2024
The Electronic Power Steering Module is intermittently cutting in and put, resulting in loss of power steering. This is highly dangerous and should be recalled.
Incident date: Nov 15, 2024
Instrument panel shuts down while driving on street. I believe it is the central electronic module that fails. It has happened numerous times and it is unsafe to drive without a speedometer, tachometer, odometer fuel gauge, and temperature gauge. It has now stopped altogether. Gauges just sit there and bounce
Incident date: Nov 15, 2024
I own a manual transmission MK8 Golf R, the ‘hill assist’ system cannot be turned off. The brakes will hold for 2-5 seconds after being released even on very slight inclines. I unfortunately upgraded from a 2017 MK7 Golf R manual that was damaged in an accident (I was not at fault). In that model VW the hill assist or ‘auto hold’ was able to be turned off with a button. The new models ‘a... Read more
Incident date: Mar 7, 2025
I bought my 2022 KIA Soul September 2021. in 2022, I brought my car to KIA in Clifton NJ because it shut down suddenly without warning while in drive, the battery, oil and engine lights came on. I would put my car in park, turn it off and on again for the car to start. by doing so, all the lights disappear and my car would drive like normal. KIA said the couldn't find the issue. I brought it back ... Read more
Incident date: Sep 1, 2024
2021 nissan titan Recall transmission part on back order Vehicle unsafe
Incident date: Sep 1, 2024
While driving and starting to do a turn if you get to close to the line the car will jerk the steering wheel in the direction you are turning and there has been a multiple times it's almost put my car into a concrete wall. It has also jerk the wheel hard enough that its caused me to go out of my lane and almost crash into other cars on turns. I would say it has happen at least 30 times since tak... Read more
Incident date: Mar 8, 2025
My 2018 Genesis G80 has an issue in which the A/C quits working and blows warm air on the driver's side. I live in Florida where the heat is stifling and having warm air blowing during the high temperatures is dangerous. I have contacted Genesis who sent me a $220 Gift Card to have the dealer diagnose the problem. The dealer stated that this is a very common problem that Genesis will not acknowle... Read more