Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 26, 2025
The exahust leaks and has noise just like all the other Traverse that have the recall, this also needs the same recall
Incident date: Feb 26, 2025
Seatbelts unclip after being buckled.
Incident date: Feb 26, 2025
Bought the car after 2 months of owning it and not driving for 3 days car wouldn’t start had to charge the battery Happened again over my kids winter break didn’t drive for 2 weeks and wounds start when I went out in January 7th to star it had to charge the battery
Incident date: Mar 13, 2025
Was driving at low speed approaching a turn. As soon as I turn the vehicle shut off and I had to restart my truck. It is similar to what happened in this video [XXX] Believe the truck software needs a reflash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 15, 2025
2019 Honda Pilot EX-L Receive alarms for malfunctions in the following systems: Collision mitigation system Lane keep assist Adaptive cruise control Road departure mitigation Automatic high beams
Incident date: Mar 7, 2025
Others are at risk and below details how my safety was compromised. Powerlift gate/ trunk closed on my head and did not stop. It knocked me onto the ground and opened up a bloody gash on my head. Went to emergency room in the hospital to have them treat me with my head injury as I was bleeding with a head wound laceration. They sealed the wound with glue as it was in my hairline and gave aspirin ... Read more
1 injured
Incident date: Mar 10, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer who removed the trim to determine if the trims were defective; however, the ve... Read more
Incident date: Mar 11, 2025
Sun roof seals not properly installed, could cause leaking which in turn could cause a distraction to the driver while it's raining.
Incident date: May 1, 2024
The contact owns a 2012 Subaru Impreza. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The brake warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the control arms and brake lines were severely corroded and needed to be replaced. The vehicl... Read more
Incident date: May 16, 2024
The vehicle shut down while driving and would not restart. While driving it I got an odd error message then it went into neutral on it's own then as soon as I stopped to park it shifted itself to park and would not move. Thankfully I was in a parking lot and safe, otherwise it could have been catastrophic on a highway. AAA came and replaced the battery, which did not help. They tried to shift ... Read more
Incident date: May 16, 2024
The contact owns a 2021 Acura TLX. The contact stated while driving 55 MPH and depressing the brake pedal, the steering wheel started to shake, and the vehicle failed to respond as needed. A dealer was contacted, and the contact was able to schedule an appointment to have the vehicle repaired. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the fro... Read more
Incident date: May 16, 2024
The contact owns a 2021 Kia Sorento. The contact stated while accelerating from a complete stop and while driving at various speeds, the accelerator pedal was depressed, and the vehicle shuddered and hesitated to respond while the engine revved. The check engine warning light was illuminated, and the vehicle made a dinging sound. The contact stated that the RPMs fluctuated while idling. Additional... Read more
Incident date: Mar 14, 2025
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there wa... Read more
Incident date: Mar 14, 2025
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there wa... Read more
Incident date: Mar 12, 2025
There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car th... Read more
Incident date: Mar 12, 2025
There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car th... Read more
Incident date: Mar 12, 2025
There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car th... Read more
Incident date: Nov 13, 2024
The contact owned a 2023 Vinfast VF8. The contact stated that while driving at 35 MPH, another vehicle driving on the opposite side of the road aggressively proceeded into the front passenger side, causing a t t-boned collision. The impact caused the other vehicle to be pushed back to the opposite side of the road. The contact's vehicle then veered to the right and crashed into two more vehicles t... Read more
Crash
3 injured
Incident date: Sep 9, 2023
I was on Expressway with the cruise set on 72 Miles an hour I heard a loud clunk the engine, of course shut off I go down to the gearshift in the console. It said neutral so close it over to the side of the road got stopped as soon as our momentum stopped and we are completely at a standstill the truck put itself in park. I then tried to restart it and it wouldn’t do anything. I contacted OnStar... Read more
Incident date: Sep 9, 2023
The forward collision warning system is too sensitive. When cars are in a completely different lane, the car will sometimes think they are in your lane when they’re aren’t. This forces the FWC warning to alert and the brakes to slam. When this happens cars behind you sometimes swerve or nearly rear end me. This happened twice today march 14th.
Incident date: Mar 14, 2025
1st safety problem is while accelerating, there is a rough shift in gears despite being an automatic transmission. While attempting to gradually and safely accelerate, vehicle causes an abrupt deceleration where rpms drop and vehicle occupants are thrown forward during the process. Vehicle was brought to Ford Dealership for repair. They noted a known issue with transmission and completed a softwar... Read more
Incident date: Mar 14, 2025
1st safety problem is while accelerating, there is a rough shift in gears despite being an automatic transmission. While attempting to gradually and safely accelerate, vehicle causes an abrupt deceleration where rpms drop and vehicle occupants are thrown forward during the process. Vehicle was brought to Ford Dealership for repair. They noted a known issue with transmission and completed a softwar... Read more
Incident date: Feb 3, 2025
I have been experiencing a strong fuel odor both inside and outside the cabin when starting the engine. After several months of experiencing this issue, I recently had my vehicle fully inspected by an authorized Subaru dealership, and they confirmed a critical fuel leak issue. The dealership discovered that the high-pressure fuel pipe is leaking, as confirmed by a camera inspection of the engine ... Read more
Incident date: Feb 3, 2025
CRANK NO START WITH A P129F SET DUE TO INTERNAL SPEED FAILURE BETWEEN FUEL PUMP AND FUEL PUMP CONTROL MODULE. UPDATED DESIGN MODULE AND PUMP MUST BE REPLACED TOGETHER SE APAGO DEJANDONOS EN MEDIO DE 2 CARRILES EN UNA CURVA Y NO FUNCIONABAN LAS INTERMITENTES PASABAN MUCHOS AUTOS Y TRAILERS ESTABAMOS MI ESPOSO MI HIJO DE [XXX] Y YO GRACIAS A DIOS NO SE NOS ESTAMPO UN TRAILER MI HIJO ES [XXX] Y DE ... Read more
Incident date: Feb 3, 2025
CRANK NO START WITH A P129F SET DUE TO INTERNAL SPEED FAILURE BETWEEN FUEL PUMP AND FUEL PUMP CONTROL MODULE. UPDATED DESIGN MODULE AND PUMP MUST BE REPLACED TOGETHER SE APAGO DEJANDONOS EN MEDIO DE 2 CARRILES EN UNA CURVA Y NO FUNCIONABAN LAS INTERMITENTES PASABAN MUCHOS AUTOS Y TRAILERS ESTABAMOS MI ESPOSO MI HIJO DE [XXX] Y YO GRACIAS A DIOS NO SE NOS ESTAMPO UN TRAILER MI HIJO ES [XXX] Y DE ... Read more
Incident date: Mar 10, 2025
I am experiencing intermittent lose of steering control and a stabilitrak light flashing on the dash.
Incident date: Feb 19, 2025
See attached document for complaint.
Incident date: Jan 29, 2025
This is the results of a malfunctioning that occurred on this vehicle: Cause VERIFY CONCERN FOUND WHINEING NOISE WITH INTERMITTENT NO ENGAGEMENT CONDITION. INTERNAL METAL GRINDING CAN BE HEARD. METAL PARTICLES CONTAMINATING FLUID INDICATING MAJOR INTERNAL FAILURE. RECIEVED DTCS P073D UNABLE TO ENGAGE NEUTRAL, P0761 SHIFT SOLENOID C STUCK OFF, P07E4 UNABLE TO ENGAGE PARK, P07E6 STUCK IN PARK, AND P... Read more
Incident date: Jan 29, 2025
Coolant leak possibly coming from the thermostat housing.
Incident date: Jan 29, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that the vehicle failed to immediately start with the message "Battery and Key fob" failure displayed. The battery and key fob were replaced; however, but the failure persisted. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer w... Read more
Incident date: Jun 12, 2024
We purchased our vehicle brand new in 2015 with 6 miles on it. 1. The vehicle has always shifted hard, but every time I brought it up at the dealership I was told that "the car is just learning my driving habits" Here we are 10 years later and my car is still shifting hard and it still won't fall into gear like it's supposed to. 2. Within the first 6 months the airbag light came on and would th... Read more
Crash
Incident date: Mar 12, 2025
I was unaware of any previous recalls before I purchased my Bronco Sport used. There is an active recall that has no remedy for the battery. I am actively having issues with my fuel system. It was inspected more than once. Diagnostics returned zero issues 3 times and no warning lights. I insisted further inspection this time which revealed bad purge valve, charcoal canister full of fuel, coolant l... Read more
Incident date: Mar 6, 2025
When you're at speeds greater than 15mph and hit a bump or encounter a surface irregularity (pothole, expansion joint, etc.), the Kia EV9 GT Line goes into a porpoising sway, causing the entire chassis to become unsettled. The swaying is much more pronounced when only one side of the encounters the irregularity, or if the car is not perfectly perpendicular to the irregularity and the left and righ... Read more
Incident date: Mar 6, 2025
When you're at speeds greater than 15mph and hit a bump or encounter a surface irregularity (pothole, expansion joint, etc.), the Kia EV9 GT Line goes into a porpoising sway, causing the entire chassis to become unsettled. The swaying is much more pronounced when only one side of the encounters the irregularity, or if the car is not perfectly perpendicular to the irregularity and the left and righ... Read more
Incident date: Mar 6, 2025
Jan 1 issues of knocking and loss of power occurred at 2100 miles; took the the dealership and it was determined that there was a collapsed lifter and 4 of the 8 were replaced. Mar 11 truck experienced loss of power and an a message to "press start again" was able to pull over and turn truck off and it would not start again; this occurred at 5,276 miles. Towed to dealership and it was determined ... Read more
Incident date: Mar 11, 2023
I have had the car since December of 2024, the car was a new lease. The battery has failed twice - once in January, and again last week. This has left me stranded twice, the battery failure occurs with no warning, it is running one hour, and the next it is dead. When I took it to the dealership, they said they replaced the battery, the new battery is now doing the same thing. The car also mislead... Read more
Incident date: Mar 11, 2023
Hi, My steering wheel turning very hard even though NHTSA issued the the recall last month but your website says your vehicle is not on recall. Also my rear camara is working still Tesla said needs to be replace again even though Tesla replace in 2023 which is I paid. My autonomy is not working even though I paid $8000 plus $500 tax when I purchase my model X in 2016 for full self driving/ Tesla d... Read more
Incident date: Mar 11, 2023
Hi, My steering wheel turning very hard even though NHTSA issued the the recall last month but your website says your vehicle is not on recall. Also my rear camara is working still Tesla said needs to be replace again even though Tesla replace in 2023 which is I paid. My autonomy is not working even though I paid $8000 plus $500 tax when I purchase my model X in 2016 for full self driving/ Tesla d... Read more
Incident date: Mar 3, 2025
The contact owns a 2018 BMW 330E. The contact stated that while driving at an undisclosed speed, there was an abnormal squealing sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. ... Read more
Incident date: Mar 5, 2025
My vehicle is experiencing the same issue with the Third Row Headrests as outlined in a prior service bulletin (N202316750) for the same model year and make vehicle. My VIN number was not included in the bulletin, but I believe it should have been. The passenger side third row headrest will no longer stay up when the seat is engaged.
Incident date: Mar 1, 2025
The engine shuddered upon startup, and the check engine light illuminated. The vehicle was to the dealership Redlands, CA. The service advisor informed us that engine needed to be replaced according to Ford's recommendation as per TSB22-2229. The repair cost for a known flawed design is $9,30000. If the engine seized up, serious accident could occur.
Incident date: Mar 1, 2025
Brake actuator fails. Subject to prior recalls, but they're continuing to be an issue. This vehicle, and thousands of others like it, the electric brake actuator/pump starts running constantly then fails entirely. When that happens, as has to mine, the vehicle has NO power brakes, which can and does cause the vehicle to crash. The replacement part is over a thousand dollars. Toyota has engi... Read more
Incident date: Mar 1, 2025
Ford explorer had known issues with connectors under the rear passenger seats which they did a recall for certain VIN numbers. They said it only effected certain VPN which were from a specific factory in Chicago I have the same issue and my VIN is not listed and Ford and the dealership will not do anything to help fix the problem. If I pay out of pocket they want 500 dollars to fix it. The issue i... Read more
Incident date: Mar 11, 2025
used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke,... Read more
Incident date: Mar 11, 2025
used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke,... Read more
Incident date: Jul 1, 2024
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that wh... Read more
Incident date: Oct 15, 2024
See attached document for complaint
Incident date: Mar 12, 2025
Power window driver side intermittently fails to function, leaving window partly or completely open. This is an ongoing problem. Often I have to restart the car to get the window to operate properly. Difficult to drive when weather conditions change suddenly and window won’t close.
Incident date: Mar 1, 2025
The engine violently vibrates and no matter how much I get an oil change it burns so fast and I have to keep adding. It's not leaking, just burning. I plugged in a diagnostic tester and it said that the 3rd cylinder was misfiring. I haven't had the car for very long, and this is not normal. I take good care of it.