Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jun 3, 2026
Vehicle engine caught fire in April 2026! Tow company sold for parts without my permission! Immediately after gaining possession of my car. I didn't have comprehensive insurance, only basic. I had a brain bleed stroke Nov. 2022 and this is causing stress, setbacks. No attorneys want to take the case because there was no injuries! I jumped out in time. THANK GOD!
Fire
Incident date: Jun 3, 2026
Vehicle engine caught fire in April 2026! Tow company sold for parts without my permission! Immediately after gaining possession of my car. I didn't have comprehensive insurance, only basic. I had a brain bleed stroke Nov. 2022 and this is causing stress, setbacks. No attorneys want to take the case because there was no injuries! I jumped out in time. THANK GOD!
Fire
Incident date: Jul 17, 2021
1. Vehicle sat in a storage unit for 2 weeks. Battery registered adequate voltage when picking up vehicle 2. Started vehicle, engaged 4 Auto due to rain 3. Drove 16 miles in light to moderate rain at speeds of 30-60MPH 4. Made multiple stops at stoplight in town. When waiting at a red light, my foot was on the brake pedal for about 20 seconds, the pedal then jolted up a small amount. The dash imme... Read more
Incident date: Jul 17, 2021
1. Vehicle sat in a storage unit for 2 weeks. Battery registered adequate voltage when picking up vehicle 2. Started vehicle, engaged 4 Auto due to rain 3. Drove 16 miles in light to moderate rain at speeds of 30-60MPH 4. Made multiple stops at stoplight in town. When waiting at a red light, my foot was on the brake pedal for about 20 seconds, the pedal then jolted up a small amount. The dash imme... Read more
Incident date: Jul 17, 2021
You ca. have gas in the car and it still just cut off and say no gas and it be gas in their
Incident date: Jul 29, 2026
battery pack control module, telematic box module, brake system control module, driver and passenger door latch module, ADAS camera module. I was driving on the freeway and all of a sudden, I lost all power (limp mode), a turtle light came on the dash then alot of other lights came on. Then as I'm trying to get off the freeway, I am on my brakes and it sounds like I was throttling and the power wa... Read more
Incident date: Jul 20, 2026
I am the owner of a 2026 Jeep Grand Cherokee L equipped with the 2.0L Hurricane 4 Turbo engine. At approximately 3,500 miles, the vehicle experienced a spark plug failure/breakage. The vehicle was taken to Nyle Maxwell dealership in Austin, Texas, where a spark plug was found broken and was replaced under warranty on 5/15/2026 after a lengthy wait for the parts of 11 days. This same failure occur... Read more
Incident date: Jul 28, 2026
I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumb... Read more
Incident date: Jul 28, 2026
I was driving my 2015 Hyundai Sonata approximately 35 mph after leaving the Hyundai dealership following an engine replacement when the hood unexpectedly flew completely open without warning. The hood struck the windshield, completely obstructing my forward visibility and creating an extremely dangerous situation. I was able to safely pull over without causing a collision, but the vehicle sustaine... Read more
Incident date: Jul 28, 2026
I was driving my 2015 Hyundai Sonata approximately 35 mph after leaving the Hyundai dealership following an engine replacement when the hood unexpectedly flew completely open without warning. The hood struck the windshield, completely obstructing my forward visibility and creating an extremely dangerous situation. I was able to safely pull over without causing a collision, but the vehicle sustaine... Read more
Incident date: Mar 20, 2025
I am reporting a critical Exhaust Gas Recirculation (EGR) valve failure on my 2023 Hyundai Tucson Hybrid. The failure resulted in an immediate loss of engine power, reduced vehicle performance, reduced fuel efficiency, and the vehicle entering limp mode while driving, creating a significant safety hazard in traffic. Diagnostic & Technical Details: Error Codes Captured: Diagnostic trouble codes i... Read more
Incident date: Mar 20, 2025
The contact owns a 2014 Dodge Journey. The contact stated that while the vehicle was parked and occupied, the contact became aware that the front passenger head restraint was damaged and unhinged. Neither an independent mechanic nor a dealer was contracted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The approximate failure mileag... Read more
Incident date: Mar 20, 2025
Car shuts off randomly saying low steering power, will restart after a few minutes. This a safety issue that can lead to a crash.
Incident date: Dec 5, 2025
The contact owns a 2020 BMW X1. The contact stated that while driving 75 MPH, the vehicle suddenly decelerated to 10 MPH. There was no warning light illuminated. During the failure, the messages, "Chassis Stabilization: Drive Moderately," "Collision Warning System Malfunction," "Pedestrian Warning Reduced," and "Drivetrain: Continued Driving Possible" were displayed. The vehicle was pulled over in... Read more
Incident date: Dec 5, 2025
The contact owns a 2020 BMW X1. The contact stated that while driving 75 MPH, the vehicle suddenly decelerated to 10 MPH. There was no warning light illuminated. During the failure, the messages, "Chassis Stabilization: Drive Moderately," "Collision Warning System Malfunction," "Pedestrian Warning Reduced," and "Drivetrain: Continued Driving Possible" were displayed. The vehicle was pulled over in... Read more
Incident date: Jul 22, 2026
The issue involves defective malfunction of the dashboard (usb,audio, and sometimes warning lights are hidden then appear) and improperly unbalanced wheels. Which has significantly impacted the safety, reliability, and usability of my vehicle.
Incident date: Jul 21, 2026
The Front Passenger Safety Restraint System failed prematurely on my 2019 Tesla Model 3 at only 23,105 miles, triggering the alert 'Alerts - Seats - Front passenger safety restraint system issue/Service is required' and disabling passenger airbag functionality. Upon inspection, Tesla Service quoted $1,285.13 out-of-pocket to repair the system. While the root failure involves a $12 occupant occupan... Read more
Incident date: May 28, 2026
Tracking battery default
Incident date: May 28, 2026
I started my Truck to go to a funeral approximately 100 miles from my house and the brake light , abs light and traction control light all came on. thank goodness it did not happen while in motion. after doing significant research I am appalled that this common safety issue has not been addressed by the dealer. I am reporting a severe and widespread manufacturing defect regarding the Anti-Lock Bra... Read more
Incident date: Jun 8, 2026
No "incident" happened. When I purchased my vehicle, the body/fender/hood did not match up on either side. As soon as I purchased my car brand new, I started having multiple noises ( I am still hearing) when I turn my car, I got the steering gearbox recall over a year ago and the noise went away and came back. The sharper I turn, the squeakier the noise. My wastegate actuator makes a metal rattle ... Read more
Incident date: Jul 26, 2026
The contact owns a 2014 Ford Focus. The contact stated that while his wife was driving 15 MPH and attempting to make a left turn, while depressing the accelerator pedal, the vehicle failed to respond. The hazard lights were activated, and the vehicle was driven back to the residence. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be d... Read more
Incident date: Jul 26, 2026
The contact owns a 2014 Ford Focus. The contact stated that while his wife was driving 15 MPH and attempting to make a left turn, while depressing the accelerator pedal, the vehicle failed to respond. The hazard lights were activated, and the vehicle was driven back to the residence. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be d... Read more
Incident date: Jul 26, 2026
An Over-The-Air / Chevrolet Dealership software update removed a physical, hands-on-wheel control function, forcing me to divert my eyes from the road to the central touchscreen to perform a basic driving task (channel surfing) on the radio. Specifically, the right front steering wheel toggle used to allow you to scroll sequentially up or down from one radio station / frequency / SiriusXM channel ... Read more
Incident date: Mar 15, 2023
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled and came to a complete stop. The contact was unable to restart the vehicle. There were no warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed with an inoperable fuel pump control module. The vehicle was repaired out of pocket. The manufactur... Read more
Incident date: Jul 28, 2024
While driving down a county road at approx 40mph, the glass of the sunroof of my 2019 RAV4 suddenly cracked, with shards falling down into the vehicle. There was no apparent cause or impact. After moving to a safe location to further inspect, I noticed the following details; - the rectangular glass of the sunroof is cracked through at multiple points along the edges of the pane, and a "web" patt... Read more
Incident date: Apr 13, 2026
The contact owns a 2026 Chevrolet Equinox. The contact stated that while driving with the cruise control activated, the vehicle unintendedly accelerated from 50 MPH to 80 MPH. No warning light was illuminated. During the failure, three minor occupants were seated inside the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not ... Read more
Incident date: Apr 24, 2026
Distracting clicking/rattling noise on front dash
Incident date: Jul 27, 2026
For several months before the failure, the Auto Idle Stop (engine stop-start) system became progressively slower to restart the engine after stopping. Each restart sounded sluggish, as though the starter was dragging, and the vehicle would remain stopped for several extra seconds before moving. This occurred repeatedly at traffic lights and other stops creating a safety concern as drivers behind m... Read more
Incident date: Jul 24, 2026
This is about an issue with the ACC system. While driving with the ACC engaged, it will intermittently disengage and without notification. Then the vehicle applies hard braking. After many multiple occurrences, I now tap the brake pedal and apply acceleration. I can't tell you how concerning this can be while driving at interstate speed. Just the thought of a large truck behind me will put the fea... Read more
Incident date: Jul 24, 2026
The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the vehicle, the vehicle was shaking and vibrating abnormally before the vehicle went into LIMP Mode. The traction control light and other unknown warning lights were illuminated on the instrument panel. The vehicle was taken to a dealer to be diagnosed. The vehicle was... Read more
Incident date: Jan 15, 2025
The vehicle is currently at Kayser Automotive Group located at 2303 West Beltline Hwy Madison, WI 53713, their direct line is [XXX], since the diagnoses of the corrosion of the DCN. SYSTEMS & COMPONENTS THAT FAILED: A faulty or clogged engine bay drain plug failed to divert water, causing significant water accumulation that routed into the interior cabin. This water intrusion directly soaked inte... Read more
Incident date: Jul 1, 2024
The contact owns a 2014 Ford F-150. The contact stated that while driving 70 MPH, the rear wheels locked up, causing the contact to lose control of the vehicle, and the vehicle stopped suddenly. The contact regained control of the vehicle after 3 attempts. The contact stated that there was no warning light illuminated on the instrument panel. The contact referenced NHTSA Campaign Number: 26V237000... Read more
Incident date: Jul 21, 2026
This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having ... Read more
Incident date: Jul 21, 2026
The vehicle has about 38000. The warrantee expired about 6 months ago. About three weeks ago I started the engine, it sounded like a cement mixer filled with rocks. I had it taken to my dealer. They investigated the problem and determined that it has bad lifters and bent push rods. The dealer told me that it is a known problem but it is not covered by the current 6.2l engine recall
Incident date: May 15, 2026
On three separate incidents, my 12V battery drained leaving me stranded. The car was purchased [XXX]. I called road service for a jump, then jumped car myself for next two battery drain issues. Took to dealer(subaru chandler superstore) in chandler AZ. The dealer could not reproduce problem, stated battery was good. Also did parasitic draw test which was ok. I have since had to disconnect DCM serv... Read more
Incident date: May 15, 2026
Subject: Event of engine failure • While driving on a level paved road at 15 miles per hour in a busy area my 2019 GMC Sierra Denali pickup truck stalled in the middle of a busy street. • Truck stalled in a heavy traffic area at an intersection putting myself and passengers in a dangerous area and situation. This obstructed the normal flow of traffic causing a danger to pedestrians and normal... Read more
Incident date: May 15, 2026
Subject: Event of engine failure • While driving on a level paved road at 15 miles per hour in a busy area my 2019 GMC Sierra Denali pickup truck stalled in the middle of a busy street. • Truck stalled in a heavy traffic area at an intersection putting myself and passengers in a dangerous area and situation. This obstructed the normal flow of traffic causing a danger to pedestrians and normal... Read more
Incident date: May 15, 2026
Subject: Event of engine failure • While driving on a level paved road at 15 miles per hour in a busy area my 2019 GMC Sierra Denali pickup truck stalled in the middle of a busy street. • Truck stalled in a heavy traffic area at an intersection putting myself and passengers in a dangerous area and situation. This obstructed the normal flow of traffic causing a danger to pedestrians and normal... Read more
Incident date: Nov 27, 2024
The following safety warnings were displayed on my 2020 Odyssey dashboard as early as January 2025: Road Departure Mitigation System Problem Auto High-Beam Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Collision Mitigation System Problem Currently, the warning messages are displayed continuously without fail upon starting/driving the vehicle. Per my diagnosis through my lo... Read more
Incident date: Jul 10, 2026
While driving my 2025 Mazda CX-50, the entire center-dash climate control panel (HVAC module) suffered a sudden, spontaneous, and total electrical power blackout. The unit completely loses power and goes dark exactly as if the power button was pressed. This is a recurring failure that occurs after only a few minutes of vehicle operation. This electrical failure immediately cuts all airflow and A/C... Read more
Incident date: Jul 26, 2026
1. The SUV experiences complete power loss and goes into limp mode. Have been in nearly 3 accidents on highways with a vehicle that goes from 65 to 35 with no warning and then cannot accelerate or gain speed. 2. Battery, out of no where, goes from 3/4 full to 1 or 2 bars. 3. Extreme shaking of the vehicle while driving and at rest. 4. Vehicle is less than a year old and has been in for the same... Read more
Incident date: Jul 26, 2026
While driving, most noticeable at highway speeds and after 30 or more minutes, especially during hot temperatures, the steering wheel experiences sudden momentary binding,sticking, or catching when making small lane corrections. It requires a distinct, manual force to break the wheel free from this sticky point. This resistance frequently results in an abrupt over correction, causing the vehicle t... Read more
Incident date: Nov 11, 2024
B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.
Incident date: May 7, 2026
Beginning at approximately 104 miles (shortly after delivery at 75 miles), this vehicle exhibits a persistent vibration felt through the steering wheel, seat, and floorboard at highway speeds — specifically beginning around 55 mph, again at 61–63 mph, and most noticeably between 68–74 mph. A second defect involves rear-end instability where the rear of the vehicle feels loose and sways side ... Read more
Incident date: May 7, 2026
Beginning at approximately 104 miles (shortly after delivery at 75 miles), this vehicle exhibits a persistent vibration felt through the steering wheel, seat, and floorboard at highway speeds — specifically beginning around 55 mph, again at 61–63 mph, and most noticeably between 68–74 mph. A second defect involves rear-end instability where the rear of the vehicle feels loose and sways side ... Read more
Incident date: May 7, 2026
Leak in gas tank.Due to gas tank being loose it isn't safe as the gas tank will be back on the ground. No inspection has been made on the vehicle. No indicator light came on and I notice the gas leak when I purchased the truck.
Incident date: May 13, 2026
My car has had intermittent faults of codes P1B25 and P1CF2 and are showing check EV system on the dash. This happens after about 30-45 minutes of driving and then restarting the car. It has been identified that the power relay assembly needs to be replaced on the vehicle, which lives in the high voltage battery pack. However, Kia does not want to replace this under warranty , claiming that it is ... Read more
Incident date: May 13, 2026
On a steep gravel road in a remote area, I pressed the accelerator and the vehicle stopped climbing. I inferred that traction control had intervened, but there was no immediate, obvious indication explaining why the car wasn’t responding. The most frightening part was not knowing what the vehicle was doing. A clear, immediate indication that traction control was actively limiting power would hav... Read more
Incident date: Jul 24, 2026
While the vehicle was being operated under normal driving conditions, the hood unexpectedly disengaged and flew upward from the windshield side of the vehicle. This sudden and dangerous event substantially obstructed the driver's visibility and created an immediate risk of catastrophic injury, death, and property damage. Fortunately, no collision occurred; however, the potential consequences of su... Read more