Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 1, 2024
The contact owns a 2017 Fiat 124 Spider. The contact received notification of NHTSA Campaign Number: 24V694000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienc... Read more
Incident date: Mar 1, 2024
The sensor on the electric water pump failed and caused the water pump thermostat and alternator to stop working and the truck to catch on fire. I uploaded proof below that I reported there was a problem since approximately 2021 to a certified bmw dealership and everything else was fixed but that. And I paid for the extra video inspection every time the same year model everything has been recalled... Read more
Fire
Incident date: Feb 1, 2025
The vehicle has now been towed three times, completely shut down while driving three times, with the latest incident being especially dangerous-the car shut off while in drive, the brakes failed, and the steering wheel locked. My [XXX] child was in the car with me, and we were nearly hit by a semi-truck. It was a terrifying experience that could have been fatal. Not to mention when I was able to ... Read more
Incident date: May 1, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while at a stoplight and attempting to accelerate, the vehicle failed to move. The contact stated that the engine warning light was illuminated, and a message to "Check Transmission" was displayed. The contact shifted to neutral and pushed the vehicle to the residence. The local dealer was contacted; however, the vehicle was not taken ... Read more
Incident date: Oct 15, 2023
The contact owns a 2022 Chevrolet Tahoe. The contact stated that while attempting to accelerate from a red light, the vehicle stalled. The vehicle was restarted, and the vehicle operated normally. The contact stated that later, while making a right turn, the vehicle stalled. The contact stated that after restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local mech... Read more
Incident date: Apr 29, 2025
The 2023 Chevy High Country Diesel vehicle for 89,000 has failed tremendously, without any warning whatsoever. I've had my vehicle serviced on a 6 to 8 weeks bases at the dealership. on March 28, 2025 I was driving in SD and the truck just failed all the suddenly. The information stated to shift to neutral and restart which I did. The truck never started and had to be towed. The first diagnosis wa... Read more
Incident date: May 1, 2025
The Backup camera. It Shows that blue or in and out quickly causing it not to work most of the time. The 2015 has a recall for this exact thing but not 2016.
Incident date: Apr 30, 2025
On April 16, 2025 I was driving home from work. I went to steer to the right around a turn and my steering wheel felt like it locked up making it very hard to navigate through the curve. My steering was very tight and it caused a very uneasy feeling like I was going to crash. I called my local Ram dealer and they weren't able to get me in till April 28th. In the meantime I had another car to driv... Read more
Incident date: Apr 16, 2025
The contact owns a 2021 Toyota Rav4. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Apr 30, 2025
After recall 24S37 was performed on my Ford F-150 to address potential sudden downshifting to first gear, my truck began experiencing serious transmission issues that had never occurred prior. The recall required PCM reprogramming, and immediately afterward, the vehicle started hard shifting and unexpectedly downshifting at highway speeds (one example 5th to 3rd gear and also while passing or dece... Read more
Incident date: Apr 15, 2024
Our Mazda CX-9, having roughly 86,000 miles, had catastrophic engine failure while driving. This is caused by coolant leaking at the cylinder head and around the exhaust manifold. This in turn caused a crack in the engine block. Mazda refused to fix this as it wasn’t a “recall” and only a tsb sent out. 1000 of people have reported this issue, causing failure while driving but Mazda will not ... Read more
Incident date: Apr 15, 2024
I’ve had to have the fuel line replaced 3 times because of fuel leaks.
Incident date: Apr 15, 2024
My 2019 Chevy Silverado started having a tapping/bang and loss of performance check engine light, out of the blue at 127,000 miles. Very similar to the issues of the just released recall on 2021-2024 Mechanic suspects it’s either cam/lifters and/or bearing rod issue Vehicle has NOT been repaired as of today 04/30/2025
Incident date: Dec 15, 2024
When swapping from park to drive my TCM code came up and vehicle went into neutral/limp mode
Incident date: Apr 30, 2025
My vehicle has a production date that falls within an existing safety recall J07 but Toyota is denying coverage. The cvt is making a grinding noise consistent with the torque converter issue described in the recall and my door has a stamp with being produced in 10/2018 when this recall was in effect. However they are denying coverage.
Incident date: Apr 30, 2025
Rear camera blurry and unable to view. One has to get out and open and close the rear liftgate in order for the camera to work correctly. This may have to be done a number of times before camera is returned to normal operation. Dealer stated it may take $1000.00 dollars to repair.
Incident date: Apr 30, 2025
I am experiencing excessive oil consumption in my Volkswagen Tiguan. I took my vehicle to one authorized dealership which diagnosed the issue as "pushed up" valve seals and recommended replacement. Seeking a second opinion at another authorized dealership, they diagnosed the problem as requiring a full cylinder head replacement. This significant discrepancy in diagnosis is concerning. I also exper... Read more
Incident date: Mar 23, 2025
Engine failure and loss off control resulting in me almost getting into an accident from lifter problem identification from a certified mechanic. Resulting in a $4100 repair
Incident date: Apr 30, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 75 MPH, the vehicle lost motive power, with the check engine, Service ESC, and the “Service Parking Brake” warning lights were flashing. The vehicle was towed to a dealer where it was diagnosed and determined that the engine was blown, and the engine needed to be taken apart for additional diagnostic tests.... Read more
Incident date: Aug 31, 2020
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 75 MPH, the vehicle lost motive power, with the check engine, Service ESC, and the “Service Parking Brake” warning lights were flashing. The vehicle was towed to a dealer where it was diagnosed and determined that the engine was blown, and the engine needed to be taken apart for additional diagnostic tests.... Read more
Incident date: Apr 30, 2025
Transmission is being replaced for a 2nd time due to erratic downshifting at highway speeds. Going from 10th to 1st to 5th and back to 10th gear. Then loss of power.
Incident date: Apr 18, 2025
I am very unsure what is going on, but when I am in reverse my whole dash loudly rattles and vibrates the whole car. My front door speakers also keep going out with makes me think we may have a wiring issue.
Incident date: Apr 29, 2025
When driving my Jeep Compass, there have been numerous instances of the vehicle stalling out when slowing down or stopping at a light/stop sign. This has happened on busy roads, at busy intersections, and on country roads. When it happens, I cannot control any aspect of the vehicle; the breaks no longer work, I cannot turn the wheel, I cannot change gears or easily put it into park, and it takes m... Read more
Incident date: Mar 26, 2025
Dealership called me to inform me they could not complete my recall due to a memo sent by the manufacturer today. I was told to pick up my vehicle despite the incomplete recall with its safety risks. I called the manufacturer to get further information as I was not comfortable picking up my vehicle and driving it if according to the recall campaign “ ENGINE DAMAGE CAN CAUSE A VEHICLE STALL OR FI... Read more
Incident date: Apr 29, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power, with an abnormal knocking sound coming from under the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with engine lifter failure. The vehicle was not repaired. The l... Read more
Incident date: Apr 29, 2025
Water pump failure, causing over heating in vehicle , not even 100,000miles. Causing to leave us stranded on the road. Apparently there's a lot of complains for this pump causing issues. Please look into this and start a recall process.
Incident date: Apr 29, 2025
After owning the vehicle for less than one-year (~20k) miles, the front brakes started to pulse and make noise when stopping. Stopping distance was reduced. The dealer recommended that the rotors be replaced and did so at zero cost as a courtesy. Twelve weeks later, the pulsing and noise and reduced stopping distance started again. This time they refused to pay for the repair and bla... Read more
Incident date: Jul 7, 2024
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle experienced a loss of automotive power before the engine seized. There were no warning lights illuminated. The contact attempted... Read more
Incident date: Oct 1, 2023
To whom it may concern, I purchased a new 2020 Chevy Blazer from the dealership five years ago. Since then I have had to replace my battery twice, radiator and now the thermostat all of which have been done at the dealership. The car and all receipts of the repairs are available for inspection if requested. This most recent mechanical issue with the thermostat included the following; fans ... Read more
Incident date: Apr 29, 2025
The transmission is jerking and sometimes it will not shift enough to get out of others ways. Severe slippage in the transmission I have taken the truck to the shop 3 times for the same issue. Now they tell me I need a new transmission.
Incident date: Apr 29, 2025
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled. The contact was able to coast to the side of the road. There were several unknown warning lights illuminated. The vehicle was towed to the residence. The contact had the vehi... Read more
Incident date: Apr 29, 2025
The contact owns a 2015 GMC Sierra 1500. The contact stated while driving approximately 50 MPH, the vehicle started to lose motive power and then stalled. The contact stated that there was a black cloud of smoke coming from the exhaust pipe. The check engine warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined... Read more
Incident date: Feb 20, 2025
While driving, the car did an automatic hard brake for no reason. Traffic was accelerating after being stopped at a red light. The car in front of me was not braking and was accelerating away from me when suddenly the car hard brakes with no warning beforehand. It braked hard enough to throw me forward and cause traffic behind me to have to hard brake in order to keep from rear-ending me. There wa... Read more
Incident date: Feb 20, 2025
The contact owns a 2021 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was hesitating while driving. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact ... Read more
Incident date: Feb 20, 2025
I information screen keeps rebooting every 15 minuets or so loosing navigation and user settings. Often complains it needs to log in a new user while driving and key not working.
Incident date: Apr 27, 2025
The AFM system is a faulty system that starved my lifters of oil and they ended up collapsing causing a flat spot on my cam. The engine code would come up as a misfire but the code is caused by the flat spot created on the cam by the lifter it's a faulty system that cost me $7,000. My 8spd transmission also has a hard shift from 1st to 2nd pushing the vehicle forward and jerking it when it shifts.... Read more
Incident date: Apr 27, 2025
The AFM system is a faulty system that starved my lifters of oil and they ended up collapsing causing a flat spot on my cam. The engine code would come up as a misfire but the code is caused by the flat spot created on the cam by the lifter it's a faulty system that cost me $7,000. My 8spd transmission also has a hard shift from 1st to 2nd pushing the vehicle forward and jerking it when it shifts.... Read more
Incident date: Apr 27, 2025
The AFM system is a faulty system that starved my lifters of oil and they ended up collapsing causing a flat spot on my cam. The engine code would come up as a misfire but the code is caused by the flat spot created on the cam by the lifter it's a faulty system that cost me $7,000. My 8spd transmission also has a hard shift from 1st to 2nd pushing the vehicle forward and jerking it when it shifts.... Read more
Incident date: Apr 21, 2025
While driving warnings for adaptive cruise, blind spot, forward collision, front camera, park aid etc start and then all the system quit. I have pictures. I took my car to dealership to be checked. At first I was told they could find nothing wrong. I showed them pictures of my alerts and messages on my ford pass app. I was told a software patch would be sent. I contacted them again to ask if ther... Read more
Incident date: Oct 28, 2024
I was driving at 35 mph when the front doors began unlocking and locking rapidly three times, then both front doors fell open ajar, at the same time the screen went grey with a triangle ! icon as an audile alarm went off then the drivers side curtain airbag deployed forcing the steering wheel to the right causing the vehicle to collide head on into an electric utility pole. I tried to brake but wa... Read more
Crash
1 injured
Incident date: Apr 27, 2025
Fill coolant warning came on, we checked the coolant and the coolant level was good. I spoke to a Hyundai service center and the rep said that sometimes this happens with Hyundais and it may go off. Indeed it did but then Fill coolant warning came back and the coolant level was still good. After several weeks of the Fill Coolant warning being on more often than not, the car started one morning b... Read more
Incident date: Apr 5, 2025
The contact owns a 2019 GMC Yukon. The contact stated that after starting the vehicle, her husband noticed an abnormal tapping sound coming from the vehicle. The vehicle was taken to a local dealer, who determined that the drive belt needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Gerry Lane Buick GMC (6615 Florida Blvd., Ba... Read more
Incident date: Apr 5, 2025
ICCU failed leaving me stranded on the side of the road (thankfully not on bridge). This was supposed to have been fixed under a recall the week prior by reprogramming the computer. Genesis has not changed the ICCU so even if/when repaired, it will most likely happen again. The Genesis of Wexford, PA dealer confirmed ICCU and fuse blown. "Stop vehicle and check power supply" warning light came ... Read more
Incident date: Apr 5, 2025
Took 2021 Chevy Blazer to a Chevy dealer for small leak. 25000 miles and dealer said I have a leak in the radiator and needs to be replaced. If I didn't notice the small leak the engine could overheat, and possibly start a fire.
Incident date: Apr 28, 2025
1. Brake system grinding noise - every time the brakes are applied the front brakes makes a terrible grinding noise, I notice that the vehicle does not break properly. This problem clears can cause a dangerous situation to my family or others. Vehicle been inspected by VW Flagship Bayamon and they respond that is a normal situation cause by humidity. 2. Fault electrical problem the AutoStart won'... Read more
Incident date: Apr 28, 2025
Very often, when I put my car into park, it doesn't seem to fully engage, and I either can't remove the key (until I put it back into drive, and then park again), and in some instances I experience a "rollaway" as soon as I remove my foot from the brake pedal. I believe there is already a recall for the Kia Telluride model for this issue.
Incident date: Apr 27, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, there was heavy white smoke coming from the exhaust pipes before the vehicle shut off unintendedly. The contact stated that there was a leak coming from the catalytic converter and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who discovered a blown hea... Read more
Incident date: Apr 28, 2025
Thermostat hose & something with the transmission as well. Speed not doing what it’s supposed to do.
Incident date: Apr 23, 2025
I was driving down the street in my neighborhood and heard an extremely loud explosion. I pulled over to check that it wasn’t the tires and that there wasn’t anything on the street. As i pulled into my driveway i heard rattling on the roof, i got out the car to check and saw that the sunroof was shattered and there was shards of glass everywhere. There did not appear to be any impacts though, ... Read more
Incident date: Apr 4, 2025
The MMI / Map Display will intermittently restart itself, sometimes as often as 5 minutes apart. Each time it reboots, there is a chance that manual intervention (PIN code entry or login) is required to get it working again. Until the PIN or password has been entered, maps and other core car features are unavailable. Having to deal with these reboots while driving is severely distracting - losing... Read more