Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jan 13, 2025
Power steering quits working while driving.
Incident date: Jan 13, 2025
My car started with remote starter app x2. I went out to the car and it would not start. Indicator light said to put fob near start button. Still didn't start. Jump started and had multiple malfunction lights on. Replaced batter with brand new battery. Followed all instructions. Forward collision and blinds pot warning malfunction errors persist and those features will not work. Research s... Read more
Incident date: Jan 26, 2025
My car started with remote starter app x2. I went out to the car and it would not start. Indicator light said to put fob near start button. Still didn't start. Jump started and had multiple malfunction lights on. Replaced batter with brand new battery. Followed all instructions. Forward collision and blinds pot warning malfunction errors persist and those features will not work. Research s... Read more
Incident date: Jan 10, 2025
The car has been burning a qt of oil every 4-5 days. Now it stalls when changing gears and won't go faster than 45 MPH.
Incident date: Jan 25, 2025
Refer to TSB 0135-19 dealer denied repairing under the California emissions defect and performance warranty.
Incident date: Oct 15, 2024
The sway bar keeps disconnecting or becomes unoperatable during extreme cold days. It's like it becomes frozen. You have to wait until the temperature warms up and it will go away. How is one supposed to use this on the Power Wagon in places where we get cold weather, and need to travel off road and utilize the sway bar disconnect normally if it keeps not being available to disconnect in cold weat... Read more
Incident date: Oct 15, 2024
All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing... Read more
Incident date: Feb 23, 2022
All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing... Read more
Incident date: Oct 3, 2024
Heater core has clogged after replacement in less than 12 months. This is the 4th occurrence of this failure on this vehicle. Failure has the risk to overheat engine. VW Technical Service Bulletin has been modified multiple times, but still doesn't fully resolve the issue.
Incident date: Oct 3, 2024
11/1/23 recall for battery safety. Hold down clamp issue. I received an interim recall notification in 2023. I have called Toyota twice and they still don’t have a remedy. It’s been over a year and this is a safety/fire hazard. It’s unacceptable they have not arranged for a remedy over a year later.
Incident date: Jan 3, 2025
The rear view camera system of many of these 2024 & 2025 Honda CR-Vs at night shows an image of the rear area behind the car that is greatly blurred. No object is clearly visible, and many objects are not visible at all. Does this meet the federal regulations in 49 CFR 571.111 § 5.5.1 , 5.5.2 , and 5.5.6
Incident date: Jan 25, 2025
The main battery keeps going into battery saver mode and tells me to drive the vehicle to get it out of battery saver (i.e., charge the battery) even after I've driven the vehicle for over an hour. Some people have reported that the main batter goes into battery saver even when the vehicle is running! Also, the collision avoidance is a joke. I've had it come on ONCE when it was nearly unavoidable... Read more
Incident date: Mar 30, 2023
While driving both North (in the evening) and also South (in the morning) on [XXX] between Washington, DC and Richmond, VA I have experienced an issue with Tesla’s Auto Pilot that can be very dangerous and scary. While using the navigation system and with Auto Pilot on while in the left most line on this divided highway, the car made multiple attempts to steer into the Express Lanes even when th... Read more
Incident date: Jan 13, 2025
Brakes went out and steering which caused loss of control of vehicle.
Crash
Fire
2 injured
Incident date: Jan 13, 2025
On 01/25/2025 I discovered on my vehicle that my windshield weatherstripping and cowl was coming loose from the windshield. I contacted Ford Motor company of the issue after speaking with a glass repair company. I called Ford because my vehicle may have a manufacturing defect on the cowl (bottom seal of the windshield, as well as the side and top weather stripping used to seal the windshield in pl... Read more
Incident date: Jan 13, 2025
I received a DMV notice of Vehicle Safety Recall, I contacted the Dealer and they notify me that as of now there is no repair for it. That it is on "Interim notice". That if you need a documentation from the that they can provide it for me. Please let me know how to go about it asap. I like to renew my vehicle registration and I can't do it because of the Recall on my car. Thank you.
Incident date: Feb 14, 2024
The contact owns a 2021 Toyota C-HR. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. Additionally, the message "Service Vehicle Now" was displayed. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provi... Read more
Incident date: Feb 20, 2023
Transmission needed replacing at 110,000 miles. Torque converter went bad
Incident date: Jan 23, 2025
1/14/25 car lost acceleration, power steering, power braking while driving on the interstate. no warning. car switched to neutral and would not be put back into drive and stopped running. eventually restarted and drove towards a safe location with rough shifting for another few miles before the loss of power again and began making loud engine sounds. at this point the car died again and did not... Read more
Incident date: Feb 29, 2024
While at a stop light, with start/stop active, I released the brake, which should have "reactivated" the car. Instead, it shut down. I got a quick transmission service error on the dash. Once I put the car in park and turned it off and then on again, it functioned properly. I. The meantime I was being honked at from everyone missing the green light behind me.
Incident date: Jan 24, 2025
Intermittently, transmission violently down shifts around 60 MPH causing deceleration to 40 MPH. Other "rough" shifts are present. Capital Ford of Wilmington NC has assessed the transmission issues. A new transmission was their recommendation. There were no warning lights on the dash board.
Incident date: Jan 24, 2025
Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc
Incident date: Jan 22, 2025
I was driving on the freeway and suddenly my ABE brake activated and I was almost being hit in the back . It was happening many times in the past but when I brought the attention to the Honda dealer and it said nothing was wrong with it
Incident date: Jan 22, 2025
My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. I have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. It’s a safety issue. Other Jeep Cherokee years and models keep getting recalled but not mine. Mine needs to be recalled. Very dangerous.has been happenin... Read more
Incident date: Jan 21, 2025
I am filing this complaint due to a GREAT safety concern with my vehicle. I am a law enforcement officer as well as a firefighter. I was notified that there was a safety recall on my vehicle. The recall was for the hydraulic control unit ("HCU"). One of the risks of said recall is the loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. After being notified about said... Read more
Incident date: Jan 21, 2025
The driver reported loud sounds coming from the engine bay and an exhaust smell inside the cab. He mentioned that he passed out due to the fumes entering the cab during a warm up of the truck. An inspection revealed several issues with the exhaust manifold, including cracked manifolds and broken bolts. The cost of repairs was too high for the owner, as it would exceed $2,000.
Incident date: Jan 21, 2025
The front left headlamp assembly low beam light unexpectedly began to flicker repetitively until the vehicle was turned off. In addition, the left front turn signal was failed, but an indication of the failed turn signal was not always present. The headlamp assembly was taken in for replacement at a local GMC dealership promptly due to safety concerns of operating the vehicle on public roadways wi... Read more
Incident date: Jan 10, 2025
Within two weeks of purchase from dealer, the car began having warning lights “service high voltage system”,“acceleration reduced”, “service vehicle soon”. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries... Read more
Incident date: Jul 17, 2024
This is the fourth time this has happened to us during normal driving. I pulled out onto a highway and suddenly with no prior warning, the car lost all power and went into what I can only describe as a "limp mode" and wouldn't go above 5 mph. I had to quickly pull off the road as traffic was catching up at highway speed. The dashboard flashed "Malfunction, see owners manual" and we had an orange t... Read more
Incident date: Jun 1, 2023
My 2017 Ford F-150 demonstrates every single aspect of an existing recall for 2017 F150 vehicles. However my VIN number is not included in the recall. My truck shifts suddenly in and out of gear causing me to have momentary instances of no power. This has happened, for example, turning left on busy roads with acceleration disappearing in critical moments. The vehicle downshifts suddenly on occasio... Read more
Incident date: Jan 2, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributi... Read more
Incident date: Jan 21, 2025
1/21/24 was at a stop light. vehicle was idling. tried to accelerate. vehicle cut off, ebrake was applied electronically, check engine light came on and remains on.
Incident date: Jan 21, 2025
Car was experiencing symptoms similar to past incidents when it needed service on the transmission. Shaking, vibration when moving forward from a stop or slow down.
Incident date: Jan 21, 2025
Without notice, as I was driving down the road, I turned the turn signal on to turn right and then the steering wheel stiffened up and was unable to turn so I hit the curb ,as i kept on struggling to force hardened steering wheel to the right.. I managed to straighten it to pull over safely.. I was very fortunate not to be rear-ended or hit something else in front of me besides the curb.. I was th... Read more
Incident date: Jan 23, 2024
Electrical system issues. Had to replace both batteries in the pacifica. The van jerks or grinds while trying to shift. Now the oil pan is warping which can cause the coolant to mix with the oil causing a safety hazard.
Incident date: Jan 23, 2025
The water pump pulley "exploded", causing the accessory belt to fall off which drives the alternator. The pulley "shrapnel" was thrown into the cooling system and damaging the hoses causing immediate loss of coolant. The loss of electrical power due to the alternator being inoperable and the loss of cooling could have caused the vehicle to malfunction in a dangerous manner. Fortunately, the vehicl... Read more
Incident date: Jan 21, 2025
Rear shock failure causing bouncy uneven drive, confirmed with visibly leaked fluid. Dealership contacted, awaiting investigation
Incident date: Oct 14, 2024
The truck repeatedly while turning a corner. Will stall and engage the barking brake. The engine will not always start up immediately following the stall. If the engine does start, you can disengage the parking brake and continue on. However, the battery light will come on as well as an engine light. If you do not pull over and completely shut the vehicle down. While, the battery light is on. T... Read more
Incident date: Oct 14, 2024
As I was sitting in the back part of my jeep in the hatch out of nowhere the car shook and a large bang went off. I searched the car to find out what happened I couldn't figure it out. later when I got home my son noticed that the driver side headrest looked funny. I checked it myself and saw that the driver side air bag on the headrest deployed itself. My car has not been in any accident and the... Read more
Incident date: Oct 14, 2024
My family and I found ourselves stranded on the interstate when our engine failed while we were driving on I-10 at 75 mph. The connecting rod bearing got lodged in the engine, causing it to seize. This put us in an extremely dangerous situation. I believe these vehicles should be recalled. I've been in discussions with GM to buy back the vehicle, but their leadership has declined my request. They ... Read more
Incident date: Mar 10, 2024
The service Anti-lock brake system, and service electronic braking system, along with the lights come on. Also the electronic stability control (ESC) disables, and that light comes on as well. The cruise control does not work either. My truck year model is 2019, and a recall has been issued (reference number 75B/NHTSA/24V-653) for this same problem, but my vehicle was not included for whatever re... Read more
Incident date: Sep 22, 2024
The service Anti-lock brake system, and service electronic braking system, along with the lights come on. Also the electronic stability control (ESC) disables, and that light comes on as well. The cruise control does not work either. My truck year model is 2019, and a recall has been issued (reference number 75B/NHTSA/24V-653) for this same problem, but my vehicle was not included for whatever re... Read more
Incident date: Sep 22, 2024
Going down beltway at 80mph on November 18 2024 the vehicle lost engine power. I had to drift vehicle across 3 lanes to shoulder and called tow truck to take to dealership. The dealership informed me that the engine had went bad and needed to be replaced. The vehicle had 63k miles on it and was out of warranty and they want me to pay 4k to replace.
Incident date: Sep 22, 2024
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability o... Read more
Incident date: Jan 20, 2025
The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the contact stated while making a left turn, the steering wheel seized, and the vehicle was difficult to steer. In addition, the contact stated that an unknown warning light was illuminated. The contact completed making the left turn and drove the vehicle to the shoulder of the road. The contact turned the ... Read more
Incident date: Jan 21, 2025
I bought this vehicle brand new in 2021. It failed its first safety inspection in 2022. I was asked ..did you know your horn is not working? Took it to the dealer and was told this has been a common issue, the relays are freezing and popping in the cold. Have lots in stock because of this issue. The service dept has stated on each replacement parts are in stock because this happens all the time. I... Read more
Incident date: Jun 10, 2024
The vehicle burns oil and has from the very first oil change. The dealer is stating the oil needs to be changed more often (5k as opposed to 7500 per the manual) to mitigate the fact the vehicle is burning oil. Currently I am hearing lifter tick at cold start and believe the vehicle is on its way to experiencing engine failure of which your organization is already looking into. I am reporting t... Read more
Incident date: Dec 25, 2024
The contact owns a 2024 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V900000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more
Incident date: Jul 28, 2024
The contact owns a 2016 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact noticed a thumping sound coming from underneath the vehicle on the front driver's side. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty suspension.... Read more