Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 15, 2023
Electronic parking brake (EPB) module. Yes confirmed by a independent service center. Warning Park Brake indicator. This is the second time happening. First time was Sept 2024 was fixed. Taking it in tomorrow for confirmation, if same issue mechanic stated the part is on National Backorder!!!! Unable to release out of Park Brake which in turn, unable to drive car. Safety issue when driving, sto... Read more
Incident date: May 10, 2025
The Fisker Ocean was delivered with door handles that have major physical defects, including entrapment inside the vehicle in the case of 12V power loss and users unable to enter the vehicle. In my case, I have installed an emergency door hatch release myself in the trunk of the car to prevent entrapment. I have also ordered the new Gen2A door handles manufactured by Chevalier. These Gen2A door ha... Read more
Incident date: May 1, 2024
The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought... Read more
Crash
Incident date: May 12, 2025
My steering wheel was sticking. At speeds above 45 it was much more noticeable. When I was driving in a strait line and had to move the steering slightly the steering wheel would stick. It would cause the car to pull to one side and when you adjust the wheel to in the opposite side it would do the same thing. You where driving in a straight road constantly over correcting , playing ping pong to k... Read more
Incident date: May 10, 2025
Transmission is changing out very hard in each gear. On tonight while I was driving, I lost speed on the interstate and when I push the accelerator, It was like back wheels were locked up. I left it at the next exit gas station and came back and towed it home. Lucky I was able to put hazard lights on and get off the side of the road but it was very slow speed. Yes I have had it look at certified d... Read more
Incident date: May 9, 2025
The car randomly goes into LIMP mode when driving in every condition going at any speed, the car has a significant loss of power and needs to be restarted to gain power back. I have almost crashed because of this problem numerous times. Genesis dealership refuses to fix anything because the car doesn't bring back any error codes. This has happened to new and older G70s, there has also been numerou... Read more
Incident date: May 10, 2025
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contac... Read more
Incident date: May 9, 2025
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly b... Read more
Incident date: May 3, 2025
I was going 70 in the fast lane on [XXX] near birmingham, Al; when my 2024 Silverado lost propulsion, electrical and power steering. I was forced to move 3 lanes over to the emergency lane or wreck off to the left. When it lost propulsion i lost turn signals and power steering. They are going to attempt to fix it, but engines are on backorder. Regardless if it is fixed, the thing almost killed me.... Read more
Incident date: May 3, 2025
I was going 70 in the fast lane on [XXX] near birmingham, Al; when my 2024 Silverado lost propulsion, electrical and power steering. I was forced to move 3 lanes over to the emergency lane or wreck off to the left. When it lost propulsion i lost turn signals and power steering. They are going to attempt to fix it, but engines are on backorder. Regardless if it is fixed, the thing almost killed me.... Read more
Incident date: May 3, 2025
The contact owns a 2023 Nissan Rogue. The contact stated while driving 45 MPH, the sunroof exploded without impact. There was an abnormal popping sound detected before the failure. The vehicle was taken to the local dealer where it was determined that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 8,001.
Incident date: May 1, 2025
The Multimedia Interface (MMI) infotainment system in my 2020 Audi A4 frequently and unexpectedly reboots during driving. Each reboot causes the display to go black, disabling essential safety features including the backup camera, rear obstacle sensors, navigation, and hands-free phone connectivity until the system fully reloads. Restoring operation requires manual interaction, such as entering a ... Read more
Incident date: May 1, 2025
The Multimedia Interface (MMI) infotainment system in my 2020 Audi A4 frequently and unexpectedly reboots during driving. Each reboot causes the display to go black, disabling essential safety features including the backup camera, rear obstacle sensors, navigation, and hands-free phone connectivity until the system fully reloads. Restoring operation requires manual interaction, such as entering a ... Read more
Incident date: Nov 27, 2024
The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made awar... Read more
Incident date: May 8, 2025
1. The issue involves the transmission and camshaft components of the vehicle. Despite the fact that both the transmission and camshaft were replaced by the Ford dealership after purchase in 2018, the vehicle continues to experience problems. These components have been inspected by the dealership, and the vehicle is available for further inspection upon request. 2. The vehicle’s loss of power du... Read more
Incident date: Nov 30, 2024
Check engine light went on and code P1450 for evaporative emissions purge valve. After refueling vehicle, it does not start without reving the engine at a high rate and still sometimes does not start. This is a common warranty item on many Fords during the time but not for this specific VIN
Incident date: May 9, 2025
The contact owns a 2015 Ford Edge. The contact stated that while driving on the highway at 75 MPH, the steering wheel became inoperable. The steering wheel failed to return to center. The steering assist, hill start assist, and the park assist warning lights were flashing. The contact stated that the failure was linked to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was towed to the lo... Read more
Incident date: May 9, 2025
The contact owns a 2019 GMC Acadia. The contact stated that occasionally while attempting to park the vehicle and shifting the gear selector into park(P), the message "Please Shift to Park" was displayed; however, there was no warning light illuminated. The contact was unable to turn off the vehicle during the failure. The local dealer was contacted; however, the vehicle was not diagnosed. The con... Read more
Incident date: May 5, 2025
The contact owns a 2015 BMW 328i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Feb 3, 2025
Excessive oil consumption, shudder in motor while driving . Check engine light cam on. Visibility in headlights very low and high beams only working sometimes.
Incident date: Apr 1, 2025
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. ... Read more
Incident date: Apr 1, 2025
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. ... Read more
Incident date: Apr 1, 2025
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. ... Read more
Incident date: May 7, 2025
The contact owns a 2011 BMW 328I. The contact stated that while driving at various speeds and attempting to slow down, the vehicle started to jerk abnormally, with the check engine warning light illuminated. The vehicle was taken to a local dealer and was diagnosed, and the contact was informed that the camshaft adjusting unit was faulty and needed to be replaced. The vehicle was not repaired. The... Read more
Incident date: Apr 30, 2025
The vehicle sometimes is stalled during the red light stop. Both engine fuel light and battery light will come up. After several attempt to restart the engine, it will run again. I know there was fuel pump recall on 2017 Accord, but it's not on my sport model. So, I think it might be affect to my car too.
Incident date: May 1, 2025
The contact owns a 2022 Nissan Sentra. The contact stated while driving 60 MPH, the driver's side floorboard was vibrating. The contact's wife also informed the contact that the passenger's side floorboard was vibrating. The contact stated that the failure was initially occurring while driving at higher speeds, but recently, the failure also occurred while driving at slower speeds. The vehicle was... Read more
Incident date: Apr 1, 2025
Backup camera inoperable, unsafe
Incident date: Apr 1, 2025
The contact owns a 2021 GMC Yukon XL. The contact stated while driving 80 MPH, the engine was running unusually rough, and there were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a fractured valve push down lifter. The contact was informed that the valve push down lifter needed to be replaced. The vehicle was not repaired. The ... Read more
Incident date: Feb 1, 2025
The contact owns a 2016 Ram 1500. The contact stated that while driving 55 MPH, the vehicle lost power steering functionality with the power steering warning light illuminated. The contact continued to drive the vehicle however, the steering wheel became extremely stiff. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the steering unit had ... Read more
Incident date: Apr 23, 2025
when turning left right steering makes a cracked noise.
Incident date: Jan 1, 2022
I am filing this complaint regarding the OEM General Grabber A/T tires (date code 1424) that came with my brand new 2024 Honda Ridgeline, purchased in June 2024. At approximately 16,000 miles, I noticed significant dry rotting and cracking between the treads on all four tires. This was observed right before a planned long-distance trip, raising serious safety concerns. I maintain proper tire pres... Read more
Incident date: May 7, 2025
The contact owns a 2013 Ford Explorer. The contact stated that his daughter smelled a strong odor of fuel around the vehicle and in the residence while the vehicle was parked in the garage. There was fuel on top of the tank. The contact stated that after raising the vehicle up on a lift, it was determined that there was a leak coming from the fuel tank. There was no indication of fuel on the groun... Read more
Incident date: May 7, 2025
I brought this vehicle into the dealership for safety recall 15s39. There were no problems with the vehicle prior to taking it in. When I received the vehicle back from the dealer they had admitted to not completing all the steps in the safety recall. Now that I have the vehicle the dealer returned it to me with the following issues: all of the interior and exterior lighting including the headligh... Read more
Incident date: May 7, 2025
Engine Consumes approximately 4qts of oil every 5000 miles. Rachet sound from engine when let off the gas. Popping/Cracking/Rattling sound coming from behind firewall when accelerating at low RPM's (1500-2000).
Incident date: Jan 7, 2025
I’m reporting a serious safety issue with the balance shaft sprocket in my Mercedes-Benz S550 (M273 engine, 273.968). This is a known defect that causes the sprocket to wear out far too early due to poor material design. When it wears, it throws off the engine timing, leading to check engine lights, rough idling, reduced power, and even stalling. In some cases, the engine can shut down while dri... Read more
RAM
PROMASTER CITY
(2018) - ENGINE AND ENGINE COOLING
May 7, 2025
Incident date: Apr 1, 2025
The contact owns a 2017 Buick Encore. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated with the check engine warning light illuminated. The contact stated that the vehicle lost motive power and then suddenly jerked forward. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the turbo... Read more
Incident date: May 3, 2025
Oil coolant line detached from the crimp. GM customer satisfaction program N212326940 is exactly what has happened and GM states it is not associated to my VIN so they can't (won't) do anything about it, even though the bulletin clearly indicates 2019 Silverado 1500 (new model). This occured as I was on the interstate. I pulled over as soon as the warning came up telling me to turn the vehicle o... Read more
Incident date: May 5, 2024
I have owned 2 Jeep Grand Cherokees before this 2020 model and never had issues with seatbelts. After just five years, the driver's side seatbelt is not retracting and the passenger side is starting to do the same. I asked Jeep for assistance and I was told this was something I will have to pay for out of pocket. I have seen that many others have complained of the same issue online. I went to a de... Read more
Incident date: Apr 28, 2025
The passenger seat occupancy sensor has malfunctioned. The airbag turns off when a passenger of sufficient weight is seated; a warning light comes on intermittently. This happens often, posing a safety risk to the passenger.
Incident date: Apr 28, 2025
The passenger seat occupancy sensor has malfunctioned. The airbag turns off when a passenger of sufficient weight is seated; a warning light comes on intermittently. This happens often, posing a safety risk to the passenger.
Incident date: Apr 28, 2025
Several times now while a heavy down pour is going on my wipers have either been choppy or completely stopped. This is an absolute problem and the motor has been tested as well as fuse. The next component would be the computer and I can not nor will I spend more money on this car. This is a safety issue I have seen in multiple chrysler 200 forums online.
Incident date: Jun 30, 2021
Truck lost all power while towing a trailer driving on the highway. Got it over to the side of highway and lost all power and wouldn't start after parking. Dealership jad truck for over 6 weeks and replaced the motor and would not reset the milage due to manufacturer not allowing it. Since then my rods have a knocking noise occuring while vehicle is running and doesn't sound normal. Rubs rough sin... Read more
Incident date: Jan 2, 2024
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted to first gear, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the con... Read more
Incident date: May 6, 2025
Front Window- The front window malfunctioned and will all of a sudden go up and down several times. I am making a report with the dealership but, this is a huge risk since someone can unknowly get themselves stuck. Doors & Trunk lock- The doors and trunk will lock without being prompted to. I have a child that has been unable to get out of the vehicle. The trunk gets stuck as well and will not op... Read more
Incident date: May 6, 2025
The contact owns a 2013 Volkswagen Beetle Convertible. The contact received notification of NHTSA Campaign Number: 20V785000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Jan 1, 2024
Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service... Read more
Incident date: May 2, 2025
The electronic parking brake locked up at an intersection - only way I could get it going again was disconnect and reconnect the battery. Took to dealer and was diagnosed as the parking brake module. Dealer wanted $1900 to repair but the part was on back order for an unknown time. Removed all fuses linked to parking brake and was told to drive it - only has front wheel drive as computer thinks par... Read more
Incident date: May 2, 2025
The electronic parking brake locked up at an intersection - only way I could get it going again was disconnect and reconnect the battery. Took to dealer and was diagnosed as the parking brake module. Dealer wanted $1900 to repair but the part was on back order for an unknown time. Removed all fuses linked to parking brake and was told to drive it - only has front wheel drive as computer thinks par... Read more
Incident date: May 4, 2025
My vehicle has had a worsening issue with the steering wheel sticking, especially when driving on winding roads. It is most pronounced when the steering wheel is turned to the left. Instead of smoothly returning to center, the steering wheel sticks in the left position and has to be forced right to center or to turn back right. Obviously having steering that is stuck or that has to be forced can b... Read more