Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Feb 2, 2025
I was driving on the freeway all the sudden the truck started to shake then the rear driver side went down I when pull over the the shoulder of the free way. P245/70R16 106S 027430 DESTINATION A/T OWL
Incident date: Feb 1, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated while the vehicle was parked, the transmission failed to shift to park. The battery warning light was illuminated, and the "Charging System Service Now" message was displayed on the instrument panel. The contact researched and was made aware of NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); however, the VIN was not i... Read more
Incident date: Jan 27, 2025
The contact owns a 2022 Ford F-550 SD. The contact stated that while driving on the highway at 60 MPH, the vehicle experienced a loss of automotive power, with the check engine warning light illuminated. The contact proceeded to pull over onto the side of the highway to safely park the vehicle. The contact attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was tow... Read more
Incident date: Jan 2, 2023
I was on the 101 freeway on January 20, 2025. I was driving on the far left lane, driving 72-65 miles an hour. The 2025 Volvo EX90 suddenly wouldn't accelerate more than 36 mph. A turtle error came on the screen. "Driving Performance Reduced Drive with Caution Book a Service" message displayed. Due to the car suddenly slowing down, we almost were read ended by a truck. I have kids in the car. This... Read more
Incident date: May 20, 2018
My 2013 Ram 1500 has had issues with the horn not working when the middle of the steering wheel is pushed but sounds when the key fob is used to lock doors. The EVIC control on the steering wheel would also not work. This started in 2018 where the problem was intermittent. This was part of recall R36 where the rubbing of the steering wheel harness on the retainer springs could cause an electrical ... Read more
Incident date: May 20, 2018
While driving at a high speed in the left lane of a 2 lane interstate a car in the right lane merged into me. Luckily I was able to brake in time to avoid a collision, unfortunately the sudden braking at a high speed caused my car to loose all control. Upon braking my front tires lost all traction and shifted my car to the right, I remained horizontal sliding across the highway for an unrecognized... Read more
Incident date: May 20, 2018
While driving at a high speed in the left lane of a 2 lane interstate a car in the right lane merged into me. Luckily I was able to brake in time to avoid a collision, unfortunately the sudden braking at a high speed caused my car to loose all control. Upon braking my front tires lost all traction and shifted my car to the right, I remained horizontal sliding across the highway for an unrecognized... Read more
Incident date: Jan 31, 2025
2025 RAM 1500 with 1580 miles. While in 4WD at 10 mph, vehicle message “service electronic stability control” followed by “ 4WD system temporarily unavailable” and “emergency braking unavailable. I was on a beach when it failed. Managed to get off the beach with failure still there. I shut down the vehicle a few miles later and started it back up and failure still there. After 7 miles ... Read more
Incident date: Jan 31, 2025
Car had error on dashboard of Engine stopped power steering low, car is available for inspection. Car would not start in the middle of the night while raining, had smoke coming out the front. Problem not reproduced at dealership. No other warnings were shown beforehand.
Incident date: Jan 31, 2025
Car had error on dashboard of Engine stopped power steering low, car is available for inspection. Car would not start in the middle of the night while raining, had smoke coming out the front. Problem not reproduced at dealership. No other warnings were shown beforehand.
Incident date: Jan 6, 2025
After leaving a car wash on 12/19/22, the engine began sputtering and did not seem to be able to get any gas. After pressing gas pedal, the vehicle slowly moved forward, but was shifting hard. Pulled over in gas station parking lot and turned vehicle off. Checked Engine. Vehicle would not restart. Vehicle was towed to dealership. They uncovered a broken valve spring, which also caused the cat... Read more
Incident date: Jan 27, 2025
On highway, engaged cruise control at 70 mph. Engine light came on, simultaneously with loss of power (pressing on gas pedal did nothing) and Apple CarPlay disconnect. We were near an exit and managed to drift off, at lower off-ramp speed engine again could respond to accelerator however was chugging very badly. Went to nearby oil change place. Mechanic there advised going straight to dealer a sho... Read more
Incident date: Feb 1, 2025
lifters in the left and right side snapped into 3 pieces. Caused engine failure happened 2 different times. All before 50,000 miles. The first time was before 30,000 miles.
Incident date: Jan 1, 2025
On 01 February 2025, my 2024 Ford Maverick XLT was involved in a front-end collision where two critical safety systems failed: 1.Airbag System Failure: The airbags did not deploy despite a significant front-end impact. This component is still available for inspection upon request. 2.Forward Collision Sensor Malfunction: The front collision sensor system failed to detect the obstacle and did not en... Read more
Crash
Incident date: Dec 16, 2024
Illegal odometer rollback performed at Fred Haas Toyota in Houston, TX. It was at around 86k miles when it left DonMcGill Toyota, then Fred Haas reported around 46k miles. I bought the vehicle in Michigan. It now currently has 120k miles. I am worried it may actually have 160k. I bought the vehicle for around 20k with all the taxes and fees.
Incident date: Aug 4, 2024
It appears that the driver seat and I suspect the passenger seat has some sort of internal issue or defect. Every time I accelerate, brake, or go up and down on the road, there is a crunching or punching feeling in the seat right around the middle back area. Not sure if something is loose or broken but whatever it is, it is not a normal feeling and aside from being extremely annoying, it could be... Read more
Incident date: Jan 4, 2020
The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Th... Read more
Incident date: Jan 6, 2025
On [XXX] driving to Las Vegas Nevada from Garden Grove California, coming down the hill north on [XXX] just 12 miles from state line our GMC shut off and went into Neutral. The Engine completely shut off and we were lucky to pull over on the side of the road with no power. Our Vehicle was towed to Auto Nation GMC in Henderson NV. The Vehicle is still there due to no engines available. My GMC cas... Read more
Incident date: Jan 30, 2025
I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.
Incident date: Jan 30, 2025
The contact owns a 2022 Ram 2500. The contact stated that buckling the front driver’s side seat belt had become increasingly difficult to do, causing the seat belt to unbuckle independently on several occasions. Additionally, the seat belt retractor experienced difficulty while retracting. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the... Read more
Incident date: Jan 30, 2025
The contact owns a 2020 Ford F-350. The contact stated that while hauling a trailer, the tailgate lowered unexpectedly. Additionally, during the summer, the door latch system failed to open from outside while the doors were unlocked. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the latching spring and the latching s... Read more
Incident date: Dec 27, 2024
- Vehicle displays are unresponsive and stay off or black, the display shows key indicators like speed & turn signals. Because the vehicle has no physical buttons you cannot control heat, cannot use backup cameras.
Incident date: Dec 6, 2024
The Hydraulic Control Unit (HCU) is malfunctioning and causing the ABS light, Electronic Stability Control and other warning lights to be triggered. The failing HCU initially resulted in loss of ABS and traction control. There has been a recall of 2017-2018 Ram 2500, 3500, 4500 & 5500 trucks and the recall addresses a defect in the hydraulic control unit (HCU) that could lead to the failure of th... Read more
Incident date: Dec 6, 2024
I am [XXX] old and live in Denver, Colorado. In August of 2021, I bought a Hyundai as a graduation gift for myself. This has easily been the worst mistake I have ever made, a decision that haunts me every second of every day. With the car chip shortage and the pandemic, car prices were at an all-time high, so it took longer than expected to find my dream car. I eventually focused on finding a ca... Read more
Incident date: Jan 26, 2025
show a "Service High Voltage System" message. The Honda Prologue we purchased in May 2024. We have left it with the dealership for the 3rd time now and problem kept coming back. As a first time EV user we are concerned of safety and ofcourse not knowing what is happening. The 2nd time around, I was told the DTC P0534 A/C Charge was low. This condition was not detected the first time this alert sh... Read more
Incident date: Jan 31, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was black, and the vehicle also lost power steering functionality. The contact stated that the vehicle resumed full power function and that the instrument cluster a... Read more
Incident date: Jan 31, 2025
I was driving and the linkage on the left side of steering column broke off. I could only go to the right. Thank god it did it right after I got off the interstate.
Incident date: Jan 31, 2025
The rear reverse camera cuts out with a message on the driver display stating "Camera temporarily not available". This occurs ~10% of the time. Other times the camera will flicker in and out but both scenarios result in partial or complete obstruction of view while reversing. With my children and other little children on the street, this is very concerning. The issue was reported to the dealership... Read more
Incident date: Dec 30, 2024
The wiper will not clear the windshield it only smears and leaves streaks causing visibility issues. The automated wiping feature also does not operate properly and it will wildly wipe at high speed with nothing on the window and then do nothing when it is covered in water and road dirt. It will also dry wipe for no reason and smear what ever is on the window causing a visibility issue and the... Read more
Incident date: Jan 30, 2025
Since 2021-2022 I have had several issues with my reservoir tank. This tank holds my coolant and has leaked continuously. They had a settlement for this problem but omitted the a3. I paid Audi dealership $ 1,600.00 to fix the problem a few years ago and have been having the same problem ever since. A few months after I paid for this problem Audi had a settlement for the reservoir tank and I was d... Read more
Incident date: Dec 30, 2024
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Nov 5, 2024
Bought my new 2024 Jeep in July 2024 and went to work this morning and came out 8 1/2 hours later to a dead car and the after a jump the engine malfunction light was on called to make an appt to get my car in to see what’s going on. I have noticed that I have been having problems using the car starter sometimes it won’t start and my seat and steering wheel warmers are programmed to come on at... Read more
Incident date: Jan 27, 2025
There is a courtesy replacement on the main fuel injector. I just recently had to replace my turbo. No my car bogs down won't go and smells like eggs which is the catalytic converter. The injection brakes the converter which brakes the turbo and Ford is not interested in helping very much. How can
Incident date: Jan 29, 2025
The vehicle won't start all the dashboard lights come on but the truck will not start I got a warning alarm message that the CBI has a malfunction .
Incident date: Nov 14, 2024
The contact owns a 2020 Jeep Cherokee. The contact stated that there was oil underneath the front end of the vehicle. The oil pressure warning light was illuminated. The contact noticed oil leaking from the top of the oil canister. The contact looked online and found a recall related to the failure experienced; however, the contact could not recall the NHTSA Campaign Number. The vehicle had not be... Read more
Incident date: Jan 17, 2025
The contact owns a 2018 Fiat 124 Spider. The contact received notification of NHTSA Campaign Number: 24V694000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and informed the contact that a second... Read more
Incident date: Mar 13, 2024
I am submitting this report to alert the NHTSA of potential safety violations and undisclosed structural damage, drivetrain modifications, and possible engine replacement regarding my 2021 RAM 1500, which was purchased from Courtesy Chevrolet after being previously owned by Enterprise Rent-A-Car. Unreported Frame Damage & Structural Repairs Multiple inconsistent and unseen frame welds were disco... Read more
Incident date: Mar 13, 2024
On [XXX] I was parking in my parking spot outside my house, went to pull up 3 more inches in my parking spot when the vehicle accelerated at an extremely rapid speed, went over the high curb, up my front lawn into the tree in my front yard. It was a battle between the brake and the gas acceleration event. Then I put it gently in reverse, my car fled rapidly down into the parking lot at such a high... Read more
Crash
Incident date: Mar 13, 2024
On [XXX] I was parking in my parking spot outside my house, went to pull up 3 more inches in my parking spot when the vehicle accelerated at an extremely rapid speed, went over the high curb, up my front lawn into the tree in my front yard. It was a battle between the brake and the gas acceleration event. Then I put it gently in reverse, my car fled rapidly down into the parking lot at such a high... Read more
Crash
Incident date: Aug 7, 2023
My truck is a 2017 Ram 2500 and is experiencing the same issues as those included in NHTSA Recall No. 24V-896. However my truck was produced before the April 1, 2017 range listed. I have replaced the HCU as recommended by the dealer on [XXX] at my own cost and this did not resolve the issue. The dealer says the control module is faulty, but Chrysler will not provide the part as they say the HCU... Read more
Incident date: Aug 7, 2023
Having issues with the vehicle Power Train, Steering, Steering wheel locked, Suspension, Blind Spot Warning, Parking Collision, Automatic Emergency Braking are just a few I can remember. After all these dashboard lights started flickering the truck wouldn't turn back on leaving me stranded at least 3 times. I have called the local Volkswagen dealership since my lease is up in a few weeks and they ... Read more
Incident date: Aug 7, 2023
Having issues with the vehicle Power Train, Steering, Steering wheel locked, Suspension, Blind Spot Warning, Parking Collision, Automatic Emergency Braking are just a few I can remember. After all these dashboard lights started flickering the truck wouldn't turn back on leaving me stranded at least 3 times. I have called the local Volkswagen dealership since my lease is up in a few weeks and they ... Read more
Incident date: Jan 29, 2025
Problem with rear back mirror defects after so long my back window shattered with no reason
Incident date: Sep 23, 2024
The contact owns a 2019 Ford F-350. The contact stated the adaptive steering fault light was illuminated and then the adaptive steering failed to operate as designed. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate, and was ambling forward instead. The vehicle was taken to the dealer who diagnosed and determined that the failure was related to recal... Read more
Incident date: Jan 1, 2023
While driving the drivers side sun visor just fell down from the pivot point blocking my vision while in heavy traffic. The Passenger side had done the same thing a few months prior. From looking at the Jeep forums, You tube and Amazon and Ebay it is a common problem on the Jeep Wrangler JL product line. I had to purchase a clip or aftermarket bracket to hold the close to 200 dollar sun visor fro... Read more
Incident date: Jan 29, 2021
Once the "Maintenace Required" message is displayed on the "multi-information display" (shortly prior to standard maintenance intervals), it is permanently displayed . Once the message is displayed, "meter control switches" no longer function (until reset by dealer maintenance). Enabling any ADAS feature (if not enabled) is impossible as this requires using the "meter control switches." While st... Read more
Incident date: Dec 30, 2024
My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blac... Read more
Incident date: Jul 27, 2024
Two problems 1. Auto Start/Stop feature 2. Pre-Collision Assist (1) Auto Start/Stop feature- unpredictable.. 1. My engine turns off at busy intersection for red light with a vehicle coming in fast from behind, I hit gas to move forward . My truck revs hard from starting with foot on gas and darts forward. Almost went into cross traffic. 2. There is a current recall on Maverick batteries. ... Read more
Incident date: Jul 27, 2024
Two problems 1. Auto Start/Stop feature 2. Pre-Collision Assist (1) Auto Start/Stop feature- unpredictable.. 1. My engine turns off at busy intersection for red light with a vehicle coming in fast from behind, I hit gas to move forward . My truck revs hard from starting with foot on gas and darts forward. Almost went into cross traffic. 2. There is a current recall on Maverick batteries. ... Read more
Incident date: Jan 29, 2025
While driving my ram truck, a notice goes across the cluster center saying to shift vehicle to park. No other lights go on like check engine lights etc. But the truck goes to a complete stop and makes you shift in to park then back in to drive this is dangerous because it happens to me while I am driving to include one time coming off the off ramp on the freeway possibly making someone rear end me... Read more