Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: May 18, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
Incident date: Feb 3, 2023
The contact owns a 2020 Ram 1500. The contact stated while driving 65-70 MPH and towing a trailer, the traction control engaged, and the vehicle went into LIMP Mode. The Police had aided with getting the vehicle off the roadway. The traction control and engine warning lights were illuminated. The vehicle was taken to the local dealer, and two unknown local dealers were unable to determine the fail... Read more
RAM
1500
(2022) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 19, 2025
Incident date: Feb 3, 2023
The contact owns a 2020 Ram 1500. The contact stated while driving 65-70 MPH and towing a trailer, the traction control engaged, and the vehicle went into LIMP Mode. The Police had aided with getting the vehicle off the roadway. The traction control and engine warning lights were illuminated. The vehicle was taken to the local dealer, and two unknown local dealers were unable to determine the fail... Read more
Incident date: Feb 3, 2023
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted, causing the vehicle to abruptly decelerate and shut off. After restarting the vehicle, the failure was self-corrected; however, the failure later reoccurred. Additionally, during the failure several unknown warning lights illuminated. The vehicle was taken to the ... Read more
Incident date: Jan 1, 2021
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact was able to pull over to an empty parking lot. The contact attempted to reverse; however, the vehicle failed to respond as needed. The contact turned off and restarted the vehicle after waiting fortwo minutes; however, the failure persisted. Th... Read more
Incident date: Jan 1, 2021
The contact owns a 2025 Nissan Murano. The contact stated that upon starting the vehicle, several unknown warning lights illuminated, and the message "Warning Malfunctioning" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 700.
Incident date: Jan 1, 2021
the transmission stopped while in motion approaching a stoplight. It made a big clunking noise kind of died and will not do anything now. It is sitting in a dealership waiting for repairs. Under NHTSA Campaign #21V376000 it is the exact issue per the Ford dealership. The only difference in that recall is the engine size is 2.5L and our is 2.0L. Ford will not do anything to help us fix the issue ... Read more
Incident date: May 19, 2025
The issue I'm having is the traction light is on and my rear break lights stay on constantly. I took the car to a shop and had the break light switch replaced. Two days later the lights was back on. I did some research and there was a recall for the exact issue I'm have (NHTSA14V252) when I gave the Chevrolet dealership my VIN they said there were no recalls but there was three recalls but they ... Read more
Incident date: May 2, 2025
During an emergency break, when applying full force to the break, and the vehicle is traveling at 20 or less mph, the vehicle cannot come to a full stop. Automatic Emergency Braking and pre-collision warning failed to engage. When pressing the break with full force, loud noise of all the break pads grinding can be heard. Under the same condition, pre-collision warning would sometimes be activ... Read more
Crash
Incident date: May 2, 2025
During an emergency break, when applying full force to the break, and the vehicle is traveling at 20 or less mph, the vehicle cannot come to a full stop. Automatic Emergency Braking and pre-collision warning failed to engage. When pressing the break with full force, loud noise of all the break pads grinding can be heard. Under the same condition, pre-collision warning would sometimes be activ... Read more
Crash
Incident date: May 16, 2025
When turning right, the turn signal overcancels, causing the left turn signal to come on.
Incident date: May 15, 2025
While driving vehicle started running rough and exhaust was white from tail pipes, could not accelerate and warning lights were flashing. Limped to dealership and diagnosed with a bent rod and had to tear both sides of engine apart and replace heads on both sides due to bulletin for Gmail at 7500 miles. Why is this vehicle not part of the recall to protect my investment?
Incident date: Mar 28, 2025
I tried to get the parts fixed from the recall. However, when I tried to get it serviced I was adviced that the parts would take a few weeks to arrive. With an appending move to Helena, Mt from Lambertville, Mi they informed me that they would not be able to fix the recall issues. There is no KIA dealership within a reasonable distance from my current location. I am having issues with the dealers... Read more
Incident date: May 16, 2025
All the safety systems randomly disable themselves while driving and throw this code. Next time the vehicle starts, sometimes they are gone, then come back while driving, other times they are there from the start. U0104(00) [0xC10400] Data bus, cruise control module - no communication
Incident date: May 16, 2025
All the safety systems randomly disable themselves while driving and throw this code. Next time the vehicle starts, sometimes they are gone, then come back while driving, other times they are there from the start. U0104(00) [0xC10400] Data bus, cruise control module - no communication
Incident date: May 13, 2025
I bought my car brand new in July of 2020. In Spetember of 2023 roughly around 60,000 miles the engine started consuming large amounts of oil. The dealership put me through the so-called warranty process 3x over a years' time. They refused to file warranty paperwork within the year I was going through the process. I have documentation clearly showing the engine burning 2 qtrs. every 1000 miles. ... Read more
Incident date: Nov 27, 2024
My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking l... Read more
Incident date: Mar 22, 2025
The steering feels like it takes more input to control the steering than is reasonable. When coming out of a curve at speed, the steering doesn't return to center and continues to turn requiring additional steering input to come out of the turn.
Incident date: May 9, 2025
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact attempted to shift gear, and the vehicle jerked abnormally. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was ... Read more
Incident date: Feb 3, 2025
While driving My Dodge Ram 1500 on the freeway at 65 MPH the steering wheel locked up and I had no control over my vehicle. The vehicle put everyone on the freeway in danger, including myself. Each time this happened the engine light and the light for the traction control system came on. This has happened multiple times and each time I have reported it to the dealership, they say they can not help... Read more
Incident date: Nov 8, 2024
Today, while backing from my driveway into our residential street, I came to a complete stop and placed the vehicle's transmission from Reverse to Drive and when doing so, the vehicle shut itself off, put itself into park and engaged the parking brake. I was able to re-start the vehicle and it operated as usual. We have an appointment scheduled with our local Honda dealership on 05/19/25 to in... Read more
Incident date: May 8, 2025
The power lift gate automatically open, and will not close with the key fob, or any of the buttons inside the vehicle.
Incident date: May 15, 2025
I was driving about 45 mph when the vehicle started to brake on its own. Message center said "Brake Failure max speed 62 mph". I had to move the vehicle, so I continued forward. It was still trying to self-brake, i decided to stop and turn ignition off so computers could re-set but I had no brakes. I had to stand on brake pedal to get it stopped. Turned ignition off and restarted. The problem was ... Read more
Incident date: Dec 15, 2024
To whom it may concern: I am writing to notify you that I own a 2011 Chevy Equinox and take very good care of my vehicles. But I wanted to let you know that I have had three incidents in which the gas pedal sticks, and the vehicle goes up to 95 miles an hour. I have contacted the dealership and GM to let them know of this. They cannot explain why this is happening. GM just said trade it in. Well,... Read more
Incident date: May 5, 2025
While driving my 2018 Toyota Highlander (UA80F transmission), I began noticing a faint high-pitched whining noise between 25–45 mph around 63,000 miles. Over time, it progressively worsened, eventually including intermittent jerking and hard low-speed shifts, particularly during acceleration or uphill climbs. In wet conditions, the drivetrain lurches slightly under throttle, increasing risk of l... Read more
Incident date: Mar 25, 2025
I own a 2019 Ford Fiesta. The backup camera frequently malfunctions by either displaying a black screen, freezing, or glitching with distorted visuals. This issue occurs more often than not when the vehicle is put into reverse. I’ve confirmed that my vehicle is not included in NHTSA Recall Number 22V082000, but the symptoms match exactly. This creates a clear safety concern, especially in schoo... Read more
Incident date: Aug 1, 2024
The entire Advanced Drive Assistants Systems only works when it feels like it. Thankfully I haven't had any accidents yet..., but I have come very close to it three times. Especially when the lane system went down, it almost sent me into the car next to me.
Incident date: May 14, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to charge. The vehicle was taken to the dealer, where it was diagnosed that the battery module had failed and needed to be replaced. The vehicle was not repaire... Read more
Incident date: May 9, 2025
Sunroof/Sunshade - Plastic trim piece approximately 28"x5" in between the Sunroof and Shade across the middle is held in by double face tape. Tape weakens and piece falls down potentially striking a rear passenger. In addition it can get caught in the shade fabric dislodging it and falling potentially obstructing the drivers rear view. Mine has been repaired once by Ford already but has failed ... Read more
Incident date: May 9, 2025
Coolant bypass valve went out. The safety was questionable as the truck reduced speed rapidly makes the cars behind at risk. The problem is constant because my truck is not the only one in the shop for it. Only the dealership has inspected the truck. I bought my truck used so not sure if it appeared before I bought it but I only had my truck a week before it was in the shop. Waning lights came on ... Read more
Incident date: May 9, 2025
The contact owns a 2018 Mazda Mazda6. The contact stated upon taken the vehicle to the dealer for an oil change, the dealer notified the contact of a fuel leak. The dealer diagnosed the vehicle and informed the contact that the top of the fuel tank and bolts connected to the fuel pump were significantly rusted, causing the fuel leak. The dealer determined that the fuel tank and the fuel pump neede... Read more
Incident date: May 9, 2025
See attached document for complaint.
Incident date: May 14, 2025
Blown head gasket repaired after unknown coolant loss. Eventually intermittent warnings to pull over and slow down which resolved within seconds. Continued until it was determined the gasket had failed. Numerous instances of hybrid engines failing in this manner. Repaired by independent shop.
Incident date: Mar 5, 2025
While driving at 65 mph with cars behind me, I was in a passing lane and car came to a hault in the middle of traffic to a complete stop. Gas pedsl or brake pedal wouldn't work. Car was half on road, half on median. Scary situation.
Incident date: Apr 1, 2025
The contact's wife owns a 2018 Ram 2500. The contact stated while driving at various speeds and depressing the brake pedal, the vehicle slid. The contact stated that the ABS was inoperable. The ABS warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the vehicle had lost communication with the ABS module. The dealer deter... Read more
Incident date: Dec 3, 2024
The contact owns a 2019 Ford F-150. The contact stated that the infotainment-center touchscreen displayed a black screen while attempting to use the back over prevention camera. The failure progressed and the infotainment center became completely black, preventing the contact from being able to access any systems controlled through the infotainment center. The contact learned of NHTSA Campaign Num... Read more
Incident date: May 10, 2025
On May 7th, I was informed the cause of load roaring noise was due to the failure of 2 front wheel bearing. After the work was completed I was informed both rear wheel bearings would need to be replaced. Four wheel bearings failed simultaneously. Yes the car is parked at the dealership and available for inspection. How was your safety or the safety of others put at risk? Potential for Accident... Read more
Incident date: Apr 7, 2025
On 25Apr25, when driving vehicle home from mechanic following exhaust repair, hood latch disengaged and smashed windshield, less than 1 mile from mechanic location. Vehicle was returned to mechanic, hood safety latch inspected, and windshield replaced. Event also caused damage to hood body.
Incident date: Apr 7, 2025
My wife was driving in the vehicle with our two (2) infants on Dixie Hwy in Boca Raton, FL when the breaks suddenly stopped working. Fortunately, there was not a lot of traffic on the road at this time and eventually the vehicle slowed down and no one was injured. No warning lights came on. Once the car came to a complete stop my wife turned off the vehicle and started it back up; still no warning... Read more
Incident date: Nov 27, 2024
Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help
Incident date: Dec 15, 2024
The contact owns a 2022 Tesla Model S. The contact stated while driving 35 MPH in inclement weather with no other vehicles nearby, the vehicle came to an abrupt stop. The contact stated that the brakes were applied without driver input. The contact stated that the emergency stop message was displayed during the failure. The contact stated that on another occasion, while driving 45 MPH, the vehicle... Read more
Incident date: Mar 24, 2025
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Incident date: May 10, 2025
The horn has failed and been replaced 2 times after purchasing from brand-new. It has failed again but the vehicle is now out of warranty.
Incident date: May 1, 2025
2020 Toyota Highlander l developed a whining noise and after extensively researching this sound it seems like its common on highlanders with the UA80 transmission and leads to transmission failure. There is a Toyota forum where owners have gathered about this issue not only for this year highlander but early models when the specific transmission above started being used. Quotes to replaced this tr... Read more
Incident date: Nov 27, 2024
I am experiencing a recurring issue with my 2024 Toyota Tundra’s fuel gauge. Specifically, when the vehicle is parked on an incline, the fuel gauge resets to indicate a full tank, regardless of the actual fuel level. For instance, after parking on a hill with approximately half a tank, the gauge displayed full upon restarting the vehicle.
Incident date: May 10, 2025
There is a known issue with these trucks with the infotainment screen blacking out, which renders the backup cameras inoperative. This is a huge safety risk and its astounding to me that this hasn't been recalled yet.
Incident date: May 8, 2025
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving at various speeds, the steering wheel became stiff, and the vehicle lost automotive power. The check engine, seat belt, stabili-trak, and ABS warning lights were illuminated. The contact stated that the vehicle was occasionally towed and taken to the same local dealer on several occasions, where it was diagnosed; however,... Read more
Incident date: May 12, 2025
The front windshield has a large crack from the top middle to the middle left on the passenger’s side. I didn’t notice anything hit it, just got in the car and it was there. It is available for inspection, but with the length of the crack I don’t feel safe driving it. I’ve read reviews online that the new Camry’s windshield is a faulty. Can you please look into this?
Incident date: May 9, 2025
The contact owns a 2020 Mitsubishi Mirage. The contact stated that while driving on several occasions at various speeds, there was an abnormal burning odor coming from the brakes with an abnormal grinding sound coming from the brakes. The vehicle was taken to an independent mechanic and was diagnosed, and it was determined that the calipers had seized. The contact stated that the brake pads and ro... Read more
Incident date: May 2, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving on several occasions at various speeds, the temperature gauge remained at hot (Hot) location, with a dinging warning notification. The check engine and "Transmission idle temperature high" messages were displayed. The vehicle was steered to the side of the road each time and turned off for approximately 45 min... Read more