Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: May 24, 2025
I started my car in the morning and when I started the engine it was an instant extreme rough idle with the engine light and traction control light blinking on my dashboard and the engine cuts out on its own. I have my car at a Toyota dealership since it’s closer than the Lexus dealership and they have ran an extensive testing diagnostic on my car resulting in a valve stuck open and a valve spri... Read more
Incident date: May 24, 2025
Sun roof opened and will not close. Wind detector became stuck causing window not to close
Incident date: May 24, 2025
When I drive my car it takes time before it kicks in to drive correctly
Incident date: Apr 13, 2025
My vehicle has had transmission and engine problems that should not have been an issue until after at least 100,000 miles. At 11,577 miles I reported hard down shifting as well as a hard shift / kick when going from reverse to drive when the transmission would feel like it would slip and then kick when shifting from 1st to 2nd gear on automatic transmission. There were no codes and dealership said... Read more
Incident date: Apr 13, 2025
My vehicle has had transmission and engine problems that should not have been an issue until after at least 100,000 miles. At 11,577 miles I reported hard down shifting as well as a hard shift / kick when going from reverse to drive when the transmission would feel like it would slip and then kick when shifting from 1st to 2nd gear on automatic transmission. There were no codes and dealership said... Read more
Incident date: May 24, 2025
My right front headlamp is getting moisture inside the headlamp assembly. It can be inspected any time. Chance that headlamp will not work. Did not take to a dealer.
Incident date: Nov 27, 2024
The contact owns a 2017 Honda Accord Hybrid. The contact stated while driving at various speeds several unknown warning lights illuminated. The contact stated that the warning lights remained illuminated constantly. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there were no electrical failures with the vehicle. The vehicle was not repai... Read more
Incident date: May 22, 2025
Camera system, rear, from, 360 degree all are distorted and makes hard to see yellow and white painted lines, pedestrians, and other obstacles while parking. System is defective and do not work as it should.
Incident date: May 22, 2025
Rear power lift gate on my 2018 Nissan Rogue will randomly close after being lifted. Happens at any time, whether the key fob, dash button or the button on the lift gate itself is used. The lift gate has hit my wife and I in the head multiple times causing minor injury. The car has been back to my Nissan dealer twice, they state the struts, sensors and modules are all working fine. They indicated... Read more
2 injured
Incident date: May 22, 2025
This has happened 2x where I am driving and there is loud noises coming from the fuel tank area and the car stalls. I am able to get it off the road. I turn the car off and it doesn't immediately restart. When I try and push in the fuel tank there is a lot of air that comes out.
Incident date: Feb 12, 2025
On multiple occasions now, my shifter starts blinking at me and the dash tells me to shift into park and then shift into desired gear. This is quite annoying is baffling and dangerous. Also, on multiple occasions the dash lights up it goes crazy beeping like crazy like it wants me to stop and there’s nothing in front of me for me to need to stop. This could be potentially very dangerous. I see o... Read more
Incident date: Jan 15, 2023
The contact owns a 2017 Ford Escape. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that an oil change was performed on the vehicle a month prior. The local dealer... Read more
Incident date: Jan 15, 2023
Electronic steering assist. I was going down to road and all of a sudden my car was hard to steer and my steering wheel was shaking very hard. I carefully pulled it off the road before I lost control put it in park and shut it off. My steering wheel continued to shake and vibrate and it was also loud like the electronic part didn't shut off with the car. It continued to do this for about 10 minute... Read more
Incident date: May 22, 2025
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that water had entered the vehicle through the sunroof. The vehicle was taken to an independent mechanic, who determined that water intrusion through the sunroof had damaged the batteries. The mechanic replaced both batteries. The contact related the failure to NHTSA Campaign Number: 23V854000(Structure); however, the VIN was not i... Read more
Incident date: Apr 10, 2023
Steering sticks and releases under pressure at 60/65+ mph on interstate. Very difficult to keep vehicle in lane consistently. Constantly correcting both right & left to maintain straight line is extremely fatiguing especially on long trips. Safe driving at highway speeds is compromised and presents safety concerns for occupants as well as motorists nearby in addition to the apprehension it creat... Read more
Incident date: Apr 10, 2023
I had catastrophic engine failure driving down the road to work. Check engine light started flashing the the oil light. The car then shut off. Got it towed and they found two pieces of the engine block in the cradle cover.
Incident date: May 16, 2025
Audi etron sportback lost power while driving on a busy roadway at 60mph. Car lost about 10-15 mph speed within seconds due to the vehicle weight. By the time the "drive system malfunction" and "electical system malfunction " warning lights came on I realized I could not accelerate, and and coasted to a stop on the shoulder over maybe 15 20 seconds.Was able to break and steer. After several resta... Read more
Incident date: Nov 27, 2024
Audi etron sportback lost power while driving on a busy roadway at 60mph. Car lost about 10-15 mph speed within seconds due to the vehicle weight. By the time the "drive system malfunction" and "electical system malfunction " warning lights came on I realized I could not accelerate, and and coasted to a stop on the shoulder over maybe 15 20 seconds.Was able to break and steer. After several resta... Read more
Incident date: May 19, 2025
The contact owns a 2020 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the rear passenger side tire seized. The contact stated the vehicle was skidding, and the contact noticed an unusual sound. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included. The manufa... Read more
Incident date: May 3, 2025
I have an intermittent set of warnings on Honda odyssey 2018 "lane keeping assist problem" "adaptive cruise control problem" "collision mitigation system problem" "road departure mitigation system problem" all at the same time will appear on the dashboard. I had brought it up to the dealership when under warranty and they were unable to resolve it. It comes and goes at random.
Incident date: May 19, 2025
UNKNOWN
Crash
Fire
6 injured
3 deaths
Incident date: May 21, 2025
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving 30 MPH, the sliding door became ajar. The door was difficult to close or latch securely. There were no warning lights illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The ... Read more
Incident date: May 21, 2025
The navigation screen has delaminated and no longer works. You can see where there are layers of screen that are discolored and has a matte finish underneath and the entire screen is erratic and works only 10% of the time. I cannot answer calls through the car any longer and I have to try to navigate long trips from my phone as this function of the car is down. It's a serious problem and ... Read more
Incident date: May 3, 2025
My 2023 Tahoe with 76,000 miles went into limp mode and activated an engine light. The vehicle was taken to the dealership and had the code P0747 which is pressure control solenoid A is stuck on. The dealership technician is recommending a valve body replacement to repair this problem. This is a known problem by General Motors and has extended it to the 2022 models only. This is a safety concern t... Read more
Incident date: May 3, 2025
The contact owns a 2016 Ford Flex. While the contact's husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact stated that the vehicle independently accelerated instead of stopping. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by... Read more
Incident date: May 3, 2025
The contact owns a 2016 Ford Flex. While the contact's husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact stated that the vehicle independently accelerated instead of stopping. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by... Read more
Incident date: May 21, 2025
Rear Camera Recalls for the F-150 are well documented, yet my VIN is omitted. For over a year, the image will be intermittently blue, black, and colored lines.
Incident date: May 21, 2025
Ford still does not have a fix for this issue and my check engine light is now illuminated.
Incident date: May 16, 2025
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 25-30 MPH, a message advising that the transmission fluid was overheating and to pull over was displayed. The contact coasted to the side of the road where, the vehicle became inoperable. The vehicle was towed to a certified mechanic, who diagnosed that the transmission fluid was burnt, causing the transmi... Read more
Incident date: Jun 1, 2024
The gas indicator indicated that I had 35 miles left to empty, it showed an eighth of a tank still available but completely shut down on me on the freeway. The car completely shut down to the point that I was not even able to pop it in neutral to help roll it to a safer place further off the highway. Fine, the gas gauge is wrong, but not being able to put it in neutral for my own safety and the sa... Read more
Incident date: May 21, 2025
On 14 May 2025 at approximately 11:45 am I went to drive my Ford Escape to Metro Ford for routine engine service. I started the Ford and proceeded to drive away. A few minutes later as I was driving down a two lane major highway I began to accelerate the Ford when I noticed RPMs going up but transmission was not engaged. I shifted into neutral and back to drive. Still nothing. I tried using manu... Read more
Incident date: May 19, 2025
While driving a two lane road the adaptive cruise control detects oncoming traffic and improperly slows down or breaks unnecessarily. Most of the time the vehicle breaks so hard it will jolts me forward in my seat. I fear another car will be behind me and this will cause an accident. I have had my vehicle in the shop two (2) times to repair the issue. The dealership/service department has been abl... Read more
Incident date: May 2, 2025
When parking i attempted to put the vehicle in reverse and a warning light came on "shift system failure", and the shifter cable locked in placed flashing causing the car to lock without the ability to move. Shift cable bushing is split causing dislodge from the fitting
Incident date: May 19, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not ex... Read more
Incident date: May 19, 2025
The airbag warning light illuminates sometimes. I investigated the area under the passenger seat, related to the previous recall for the passenger seat occupancy sensor, and found that there were cut cable ties and no support for the wiring under the seat. I attempted to reseat the connectors and the warning light turned off for a while but turned back on later. It appears that either the previ... Read more
Incident date: May 20, 2025
The instrument panel where the digital speed, tire pressure, mileage etc.. is displayed goes black. Sometimes it comes back on and sometimes it stays off for hours
Incident date: May 20, 2025
The contact owns a 2016 Land Rover Range Rover. The contact stated that upon reaching her driveway and driving at 10 MPH, the rear passenger’s side door suddenly opened independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Keyless Vehicle L... Read more
Incident date: May 20, 2025
The MMI (the infotainment system on the dash) randomly turns off and resets every few minutes. This is a widespread issue based on a quick Google search.
Incident date: May 6, 2025
The contact owns a 2013 Nissan Pathfinder. The contact stated while driving and making a turn, the steering wheel became significantly loose. The contact pulled over to the side of the road and inspected the vehicle. The contact noticed that the front passenger's side wheel had moved closer into the front fender, and the control arm had detached from the frame due to significant corrosion. The veh... Read more
Incident date: May 16, 2025
The contact owns a 2014 BMW 528I. The contact stated that the passenger’s side front and rear door lock actuators were malfunctioning. The contact stated that a passenger seated in the front seat can open the door from inside the vehicle, but while attempting to enter the vehicle from the outside using the door handle, the door failed to open. The contact stated that the rear passenger’s side ... Read more
Incident date: May 1, 2025
The contact owns a 2011 BMW 328I. The contact stated that while attempting to start the vehicle, the electrical system failed to function as intended. The contact stated there was no warning light illuminated. The vehicle eventually started; however, the failure occurred. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer had been informed of... Read more
Incident date: Nov 11, 2024
Steering stopped working power assistance and it shows it’s a recall concern with your agency. They Deny it’s a recall item this is dangerous. So I started a case number 93065509.
Incident date: May 16, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with a misfire coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam shaft had failed and needed to be replace... Read more
Incident date: Apr 7, 2025
***THIS IS A RESUBMIT WITH CORRECTED INFORMATION*** I purchased a used 2016 Acura MDX from a family member, and shortly afterward began experiencing a rhythmic metallic knocking noise under load, particularly at low RPMs (e.g., accelerating in low gears or when the engine is bogged). The noise is not present at idle or during coasting, and it closely matches the symptoms described in recall 23V-7... Read more
Incident date: Apr 7, 2025
-Passenger side air bags deployed for no reason on May 19, 2025 at 1945h. -Driver safety compromised due to shock, momentary loss of hearing, disorientation while driving. -Other drivers safety compromised due to driver having to react, re-orient themselves and drive to safety. -Culver City Mazda dealership ran diagnostic. Conclusion: air bags deployed due to pressure. NO OTHER conclusions regardi... Read more
Incident date: Apr 7, 2025
It says that my engine had a problem. It told me to press my brake to start my car. But then it just kept shaking like it was trying to start. I have also had a notification saying to put my car in park when it already was. Today my car just stopped in the middle of the road in heavy traffic. We could have been hit getting out of the car or someone could have hit my car. It was towed to the local ... Read more
Incident date: May 17, 2025
Engine failed at 52.350 miles due to excessive oil consumption confirmed by a Kia dealership. Car was driving fine on 5/1/25, on 5/2/25, car started to stall with loud clicking noise, and wouldn't move fast, which then activated the check engine light.