Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: May 28, 2025
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact had scheduled an appointment with the dealer but was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the rec... Read more
Incident date: May 4, 2025
Check engine light on emissions system problem and transmission system problem, there is loss power of engine light, after 2 gear transmission feel like it jerks I don't have save to drive my car, i would like to request a recall to be inspected and repair by warranty of Honda because my car is defective by manufacturer Code are: P0420 (rear bank catalyst system efficiency below threshold [ban... Read more
Incident date: Feb 6, 2024
• Head gasket • None of the safety features work when there is a head gasket issue. Power steering is reduced as well as break performance • Confirmed by Honda dealership with a Boroscope • Honda • No warning, Honda at first thought it would be fixed by fixing the factory recalls. Light went away prior to taking it in and then looked in to it 2 weeks later and diagnosed head gasket fail... Read more
Incident date: May 29, 2025
The center high mount stop lamp cause water to leak through onto the headliner of my vehicle and I found a special coverage adjustment for my specific, year ,make and model of my vehicle and this will be my second time paying Berger Chevrolet here in Grand Rapids mi for this repair that should be covered under this policy #[XXX] but dealership will not honor this even though this is my second time... Read more
Incident date: Apr 22, 2025
When accelerating, it started around 35 mph, I would be driving and it would feel like hitting a speed bump, even though there wasn't a speed bump. Over the past month, it has moved to about the 45 mph, and the rear wheels completely lock up for a second, cause the tires to "squeal" as if slamming on the brakes. It gives anyone in the vehicle a whiplash effect. Any loose items in the truck will... Read more
Incident date: Apr 22, 2025
When accelerating, it started around 35 mph, I would be driving and it would feel like hitting a speed bump, even though there wasn't a speed bump. Over the past month, it has moved to about the 45 mph, and the rear wheels completely lock up for a second, cause the tires to "squeal" as if slamming on the brakes. It gives anyone in the vehicle a whiplash effect. Any loose items in the truck will... Read more
Incident date: Apr 22, 2025
A "Check Power Steering" light on the dashboard came on suddenly leaving me unable to steer the car at all. After re-starting the car several times, the light went off. The car manual indicated pumping the accelerator may cause this symptom, and--given the light had gone off--I drove the car home. However, after trying again to drive the car, the light is back on. Online Acura forums indicate ther... Read more
Incident date: Jan 28, 2025
When battery was beginning to get old/need replacement but vehicle would still start: 1. The power steering assist stopped working intermittently (virtually impossible to steer even at speed) 2. Power brake stopped working intermittently (very hard to get vehicle to stop) Unsafe for me, would have been very unsafe for certain without significant physical strength.
Incident date: Jan 28, 2025
vibration in the front right wheel when I accelerated. The vibration seems to be getting stronger. Possible, axles and shafts. Or mirror mounts.
Incident date: May 28, 2025
There is a part that fails on a lot of GM vehicles due to getting clogged (an EGR valve). It prevents the vehicle from reaching high speeds on the highway and can fail while driving (which happened to me). I could have lost control of the vehicle on the highway and crashed or gotten rear-ended. GM refuses to pay for repairs involving this part despite so many people reporting the issue that t... Read more
Incident date: May 5, 2025
My 2021 Honda CR-V has experienced incidents where it suddenly and unexpectedly applied the brakes while I was driving, despite: - No vehicle, pedestrian, or object is present in front of me - No driver input on the brake pedal - Not using cruise control at the time My car occasionally jerks or shows warning lights before stopping, sometimes without any warning. I suspect an issue with the Collisi... Read more
Incident date: May 21, 2025
The rear view camera went out on our 2018 Ford Focus some time ago. I read recently there is a recall for the camera issue with Ford trucks. I am wondering if other consumers have complained of issues regarding the camera going out on Ford Focus 2018 cars
Incident date: May 23, 2025
A large fuel leak occurred. The amount of diesel coming out of the top of the fuel filter area was so substantial that I could not drive the vehicle.
Incident date: May 23, 2025
Front drivers seat no longer capable of moving backwards and forwards. One of the rails will not move, causing the seat to rotate left and right and will not move back and forward. This is a hazard as it now no longer is safe for my Wife or I to drive. It is too far back for my wife and too far forward for me. The car is not that old and has not had that many times moving the chair that the expect... Read more
Incident date: May 25, 2025
The contact owns a 2023 Ford Escape. The contact state while reversing, the back over prevention camera failed to function as intended. The contact stated that the back over prevention camera failed to display images of pedestrians or vehicles. The contact stated that due to the failure, the contact almost struck a pedestrian. The vehicle was taken to the dealer; however, the failure was not dupl... Read more
Incident date: Nov 19, 2024
The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or ... Read more
Incident date: Dec 9, 2024
Driving 25 mph on a straight road, the automatic braking system engaged with beep sound only but not on the dash display as it should. the car was suddenly braked to a stop. nothing was near or in front of the car.
Incident date: Dec 9, 2024
Driving 25 mph on a straight road, the automatic braking system engaged with beep sound only but not on the dash display as it should. the car was suddenly braked to a stop. nothing was near or in front of the car.
Incident date: Dec 9, 2024
Steering Column cover was rattling and felt coming apart. When Right side Turn signal was activated and the turn was completed, automatically left side turn signal was activated. Both of the above concerns were addressed by the GM Chevrolet authorized dealer on 8/26/2024. Again the Turn signal started malfunctioning as stated above, and the vehicle is now at the same GM authorized dealer for ser... Read more
Incident date: Apr 29, 2025
I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. the dealer stated sp... Read more
Incident date: May 28, 2025
In August 2024, a Mercedes-Benz dealership in Salisbury, MD installed the wrong type of rear tires on my vehicle. I was not informed they were mismatched or inappropriate for my vehicle. I later drove across the country with my infant child in the backseat, believing the tires were new and safe. On April 17, 2025, a certified tire shop in Texas (Discount Tire) inspected the tires and told me they... Read more
Incident date: May 28, 2025
In August 2024, a Mercedes-Benz dealership in Salisbury, MD installed the wrong type of rear tires on my vehicle. I was not informed they were mismatched or inappropriate for my vehicle. I later drove across the country with my infant child in the backseat, believing the tires were new and safe. On April 17, 2025, a certified tire shop in Texas (Discount Tire) inspected the tires and told me they... Read more
Incident date: May 14, 2025
The contact owns a 2016 Ford F-150. The contact stated that while driving at slow speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle vibrated abnormally, and the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact s... Read more
Incident date: May 28, 2025
ECP light came on and vehicle entered limp mode
Incident date: May 28, 2025
ECP light came on and vehicle entered limp mode
Incident date: May 28, 2025
I am filing a complaint regarding a serious design flaw in the Porsche Taycan that allows road debris and rocks to damage its radiator fans and cooling system, posing safety risks. The radiator fans are critical for thermal management in this electric vehicle, cooling the high voltage battery, power electronics, and motors to ensure safe operation, optimal performance, and battery longevity. Damag... Read more
Incident date: May 5, 2025
I am writing to formally report a series of serious structural concerns we are experiencing with our Grand Design Momentum 349M fifth wheel/toy hauler, which appear to be related to excessive frame flex/failure or upper deck instability. These issues began toward the end of last year and have progressively worsened, raising significant safety concerns for our family. The following symptoms have... Read more
Incident date: May 23, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the vehicle was started, and the service shifter warning light illuminated. The contact stated while reversing, several unknown warning lights illuminated, and the vehicle rolled forward. The contact turned the vehicle off and shifted the gear shifter into park. The vehicle was taken to the dealer; however... Read more
Incident date: May 26, 2025
It rained heavily overnight in Dallas Tx. The roads were almost like lakes. As you know, when a car drives through standing water, it creates loud noise from the tires and underside of vehicle. But I didn’t think much of it at the time. When I got home, I realized that both fender flares were completely gone. I believe this is a serious issue of durability. Even plastic model kits don’t lose ... Read more
Incident date: May 27, 2025
Hard shift 70-80 mph, lost drive power output. No response to gas pedal while engine remained on. I turned on hazards and moved to the emergency lane as the car was coasting to a stop. I caught a glimpse of 4WD or AWD something and it disappeared before I could read it all. I was about to approach an off ramp from the highway emergency when at a slow speed perhaps 30 mph or so output returned and ... Read more
Incident date: May 25, 2025
2017 Ford Escape, have had less than 1 year. Transmission failure. Stopped at traffic light, would not move forward when pressed gas pedal. After a few seconds it jerked hard and went into gear. I was able to get to a parking lot out of traffic. Had vehicle towed to Ford dealership where they ran diagnostics and said there was a torque conversion failure which allowed sludge to get into transmissi... Read more
Incident date: May 25, 2025
The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the rear passenger’s door on the driver's side door. The vehicle was previously included in NHTSA Campaig... Read more
Incident date: May 25, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to the dealer, where oil consumption tests were performed, and the dealer informed the contact that the vehicle's oil consumption met the manufacturer's standards; however, the contact stated that there was no oil on the dipstick while the vehicle was rece... Read more
Incident date: Apr 30, 2025
The contact owns a 2017 Acura MDX. The contact stated that while driving 25 MPH, there an abnormal sound coming from the engine. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact... Read more
Incident date: Apr 30, 2025
Received a notice of recall regarding defective cantrail. Notice also states that there is no available replacement cantrail to fix the problem
Incident date: Nov 27, 2024
This recall notice, was first identified in September or October, with the Official Communication issued in November of 2024. How long am I, or anyone expected to endure the nuances of this recall. We are well beyond 6 months now with no remedy, and it does not appear as if RAM\Stellantis is concerned with a fix. They've sent a disclaimer notice, but what is the resolve to a vehicle I purchased... Read more
Incident date: Jan 1, 2025
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, there was a loud clanking sound coming from the vehicle with smoke coming from the engine compartment. The vehicle was taken to the dealer where it was diagnosed and determined that the heater hose and cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more
Incident date: Jan 1, 2025
On [XXX], around 7 PM, while my 2016 Ford Edge SEL was parked in front of my apartment, I used the remote start feature to start the vehicle. After activation, the rear window shattered unexpectedly. I could hear the crackling sounds, and the rear window was falling apart. There were no external impacts or visible damage to the window prior to this incident. The vehicle was stationary, and the wea... Read more
Incident date: Jan 1, 2025
Polestar has choosen to use highly reflective material around the cabin. Specifically the steering wheel has a large metal component that reflects overhead sunlight into the drivers eyes. Here is the issue as discussed on the Polestar Forum. [XXX] The design of the wheel reflects the light directly into the driver's eyes. Sunglasses are not a fix... This is a very dangerous design flaw. I... Read more
Incident date: May 26, 2025
When the vehicle was about 3 years old and at 60,000 miles, the fuel injector went out. Kia took weeks to approve the replacement under warranty. Since then the engine light came on and said cylinder 3 has leak and fouls the plug. We've had it repaired 3 times. The mechanic said it would be too costly to repair and the engine should be replaced.
Incident date: May 27, 2024
Tire size 245/45R20 I purchased a set a 4 Cooper Discoverer H/T Plus tires for my truck in 2022. I haven't driven a lot of miles on them due to the fact that I live on the Island of Oahu, in Honolulu, Hawaii and have a lot of thread life left. I noticed that the sidewalls on 2 of 4 tires are cracking and separating. I removed them from the vehicle due to the risk of tire blowout and injury in th... Read more
Incident date: Apr 19, 2025
I have a new issue with my Bronco. While it drives well most of the time, I now regularly encounter a problem where multiple error messages pop up on the screen (sequentially) while I am driving, causing the vehicle to effectively, stop responding. The engine remains on, and I don't lose power to the brakes or steering, but the car won't react when I press the gas pedal. It seems like it's some cr... Read more
Incident date: May 7, 2025
cuando obtuve el vehiculo a los 5 meses comenso con un golpeteo al girar el volante lo lleve al consecionario y me dijeron que tenia que cambiarle una pieza pero que no la tenian que tocaba esperar un tiempo. pregunte si no habia ningun problema y me dijeron que no que podia seguir conduciendo asi el vehiculo. yo lo lleve en el mes de enero y hasta el mes de abril me llamaron para decirme que la ... Read more
Incident date: May 7, 2025
cuando obtuve el vehiculo a los 5 meses comenso con un golpeteo al girar el volante lo lleve al consecionario y me dijeron que tenia que cambiarle una pieza pero que no la tenian que tocaba esperar un tiempo. pregunte si no habia ningun problema y me dijeron que no que podia seguir conduciendo asi el vehiculo. yo lo lleve en el mes de enero y hasta el mes de abril me llamaron para decirme que la ... Read more
Incident date: May 7, 2025
cuando obtuve el vehiculo a los 5 meses comenso con un golpeteo al girar el volante lo lleve al consecionario y me dijeron que tenia que cambiarle una pieza pero que no la tenian que tocaba esperar un tiempo. pregunte si no habia ningun problema y me dijeron que no que podia seguir conduciendo asi el vehiculo. yo lo lleve en el mes de enero y hasta el mes de abril me llamaron para decirme que la ... Read more
Incident date: May 24, 2025
Auto was purchased several months ago from CarMax. Initial test drive was fine. Started noticing steering was sticky and made a noise like a soft click as I turned the steering wheel. More of a jerk left or right. Seems to be increasing with a little difficulty as I turn the steering wheel. Hard to describe. Reminds me of a go cart I once drove. Not smooth as you would expect. I have not taken to ... Read more
Incident date: May 24, 2025
We have issues with transmission, braking, AC, and warning lights as well as the radio.
Incident date: May 24, 2025
While reversing, the “MMI system” which displays information on the central display screen, such as the backup camera, will crash and reboot. This will also occur while driving normally. If this happens while reversing, the car will then warn me that the backup camera safety feature is inoperable. This issues was NOT solved by a deal software update and requires a $4000 repair charge to resolv... Read more
Incident date: May 24, 2025
As of 05/20/2025 my vehicle would not detect the Key in the vehicle to start. Put the Key in the slot to detect just in case it’s a bad battery on the Fob and nothing was being detected. Found out the steering lock unit is faulty. Called a local Nissan dealership and was told my VIN does not fall under a recall but I am having issues regarding the recall that has been sent out to some customers ... Read more
Incident date: Apr 15, 2025
On startup all safety warning lights flashed on and disabled all safety driving aids. This persisted and took to Honda dealer. Their diagnostics revealed faulty fuel injectors with code P0304 failed number 4 cylinder. Recommend replacing fuel injector go for $2000.