Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jul 4, 2026
There have been reports of Electrical Problems including the driver side mirror. The mirror housing unit seems to have an electrical issue that is causing the housing unit to overheat and deform the housing unit plastic. This has been happening to my vehicle and I'm very concern that it could develop into something more serious. Contacted the dealer and GM already and they refuse any responsabilit... Read more
Incident date: Jul 4, 2026
The infotainment MIB3 system failed. Infotainment screen is completely black and non functional. This has put my family at risk because I can’t see my backup camera and have very limited visibility through rear view mirror when backing up. I also lost safety features such as rear cross traffic warning, rear auto braking, ability to see pedestrians or vehicles when backing up, and the emergency c... Read more
Incident date: Jul 10, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle suffers from an intermittent, total engine stalling and propulsion failure. Without warning, the engine completely shuts down while driving and automatically drops the vehicle into "Accessory (ACC) Mode". The vehicle is fully intact, operational when it restarts, and is available for imm... Read more
Incident date: Jul 9, 2026
The contact owns a 2023 Tesla Model 3. The contact stated that while exiting a supercharging station with the Full Self-Driving (FSD) feature engaged, the message "Take Over Immediately" was displayed. The contact stated that the vehicle abruptly accelerated into an intersection and crashed head-on with another vehicle. The air bags deployed as needed. The contact stated that a Police report was f... Read more
Crash
Incident date: Jul 9, 2026
The contact owns a 2023 Tesla Model 3. The contact stated that while exiting a supercharging station with the Full Self-Driving (FSD) feature engaged, the message "Take Over Immediately" was displayed. The contact stated that the vehicle abruptly accelerated into an intersection and crashed head-on with another vehicle. The air bags deployed as needed. The contact stated that a Police report was f... Read more
Crash
Incident date: Nov 15, 2024
Odometer Fraud. The contact owned a 2002 Acura SRX. The contact stated that the vehicle was sold to a friend in a private sale. The new owner then attempted to sell the vehicle to another person, and upon obtaining the Carfax report, it was discovered that there was a mileage discrepancy. At the time of purchase, the vehicle mileage was approximately 115,000, and at the time of registration, it wa... Read more
Incident date: Jun 5, 2026
On July 30, my 2022 Jeep Gladiator Rubicon suffered an extremely dangerous, unexpected complete electrical and engine failure while in operation. The vehicle abruptly shut down without any warning, causing an immediate loss of power steering and power braking. Prior to and during this shutdown, diagnostic codes associated with lost communication were triggered, (Lost Communication with Transmissio... Read more
Incident date: Aug 5, 2026
I was driving on the highway in Michigan, the speed limit is 70 mph. All of a sudden, I noticed that my car acceleration was not working. It ended up my engine misfired and in doing so, I could not go more than 20 mph on the actual highway!!! it was absolutely terrifying, even when I put on my emergency lights, I had to find a place to safely pull aside. I still had to pull out in front of someone... Read more
Incident date: Jul 24, 2026
Occurred on 8/3/2026: 1. I parked my car in my driveway 2. My car is sitting in the driver door storage area and my phone with digital key is sitting on the front passenger seat. 3. Vehicle is turned off; I exit the vehicle and close the door. 4. My toddler is the back seat (not on the driver side), so i start to walk over to take her out. 5. In the meantime, the car locks itself. 6. I walk back... Read more
Incident date: Oct 28, 2025
The vehicle’s software can’t be updated due to a well known long standing error. This could effect safety systems, I was told that my car has four updates (dealer)which can’t download/install due to this OTA problems. Whats worse is that Hondas engineers looked at my vehicle’s systems and reported no pending updates. Short story, this has been years of errors that Honda can’t fix. Dealer... Read more
Incident date: Oct 28, 2025
The vehicle’s software can’t be updated due to a well known long standing error. This could effect safety systems, I was told that my car has four updates (dealer)which can’t download/install due to this OTA problems. Whats worse is that Hondas engineers looked at my vehicle’s systems and reported no pending updates. Short story, this has been years of errors that Honda can’t fix. Dealer... Read more
Incident date: Oct 28, 2025
The vehicle’s software can’t be updated due to a well known long standing error. This could effect safety systems, I was told that my car has four updates (dealer)which can’t download/install due to this OTA problems. Whats worse is that Hondas engineers looked at my vehicle’s systems and reported no pending updates. Short story, this has been years of errors that Honda can’t fix. Dealer... Read more
Incident date: Jun 20, 2026
While driving at 65–70 mph in rain, the vehicle emitted a repeated audible alarm from beneath the rear seat, then suffered a complete loss of motive power at highway speed. No warning light, message, or indicator appeared on the instrument cluster at any point. The vehicle was taken to an authorized Hyundai dealer the following day.
Incident date: Dec 2, 2024
The customer may notice coolant spots on the driveway or garage floor, a loss of cabin heat, powertrain unit overheating, or a warning indicator for a low coolant level. Additionally, the condition can cause heat damage to the block heater electrical wiring and connector and the customer may notice an odor or smoke Matching Recall 26V011 my car is a 2017 Ford Escape 2.0 that was manufactured in ... Read more
Incident date: Dec 2, 2024
The customer may notice coolant spots on the driveway or garage floor, a loss of cabin heat, powertrain unit overheating, or a warning indicator for a low coolant level. Additionally, the condition can cause heat damage to the block heater electrical wiring and connector and the customer may notice an odor or smoke Matching Recall 26V011 my car is a 2017 Ford Escape 2.0 that was manufactured in ... Read more
Incident date: Jan 1, 2023
The contact owns a 2020 Honda Pilot. The contact stated that while driving at an undisclosed speed, the message that the radio was shutting off was displayed. Additionally, the speakers made a crackling sound before the radio shut off, and the main screen became inoperable. The contact referenced NHTSA Campaign Number: 23V431000 (Back Over Prevention); as a possible cause for the failure. The vehi... Read more
Incident date: Jul 23, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle hesitated, decelerated unintendedly, and the transmission was slipping. The check engine and the WRENCH Icon warning lights were illuminated. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer and manufacturer was notified of the failure, but no ... Read more
Incident date: Aug 1, 2026
This vehicle is subject to NHTSA Recall 26V067 (JLR campaign H570/H571/H572) for high-voltage battery thermal overload risk. The recall remedy instructs owners to park and charge the vehicle outside and away from structures. My property does not allow for this: the vehicle must be garaged in a bay directly beneath an occupied room, adjacent to two other vehicles, and near the home's main electrica... Read more
Incident date: Aug 3, 2026
The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation available to the driver. VW has a technical bulletin on this issue. This is a major safety hazard and should be upgraded to a recall. I am afr... Read more
Incident date: Feb 24, 2024
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the vehicle. The local dealer was made aware of the issue and upon inspection of the rear passenger’s side wheel end hub bolt, the dealer discovered the bolt was fractured. The contact later received notification of NHTSA Campaign Number: 23V896000 (Power ... Read more
Incident date: Jul 28, 2026
The contact owns a 2025 Honda Odyssey. The contact stated that the vehicle failed to restart after being turned off. The Auto START/STOP system failed to operate as needed. The contact stated that the battery was in good working order, but the starter was not operating as designed. The contact stated that the vehicle stalled while at a traffic light. The vehicle was restarted after another attempt... Read more
Incident date: Jun 17, 2026
Driving on highway, engine stopped while driving 70+ mph. Had to get to the side of the multilane highway. Was towed to nearest GMC dealership. Dealer said the engine was locked up, and they have many vehicles right now with similar problems. They will have to replace the engine due to complete engine failure.
Incident date: Aug 1, 2026
Vehicle stalls out at highway speeds. It will be in gear, shown on the dash, it will be redlining, but not move. It will stall out while the vehicle is in motion. The accelerator does not provide power to the transmission and acts as if it is in neutral. All I can do is coast to the side of the road and power off the car, open the door to provide a full power down, then restart the vehicle. This h... Read more
Incident date: Mar 18, 2026
On June 7, 2026, my 2021 Tesla Model Y with approximately 37,131 miles became completely unresponsive and could not be driven. Tesla Mobile Service replaced the 12V low-voltage battery on June 11, 2026. The official repair notes stated that the battery was replaced, proper operation was verified, there were no active alerts, and the vehicle was in excellent condition. Shortly after this repair, m... Read more
Incident date: Mar 18, 2026
On June 7, 2026, my 2021 Tesla Model Y with approximately 37,131 miles became completely unresponsive and could not be driven. Tesla Mobile Service replaced the 12V low-voltage battery on June 11, 2026. The official repair notes stated that the battery was replaced, proper operation was verified, there were no active alerts, and the vehicle was in excellent condition. Shortly after this repair, m... Read more
Incident date: Mar 18, 2026
My battery prematurely drained and it caused my car to not start at all. It's a new car and was checked at the dealership and was confirmed to be in perfect working order when I bought it. Not even six months of owning it and then battery died, I had to pay out of pocket for a replacement battery. I can't imagine what could've happened, had I been actively driving it. It has not been taking to a d... Read more
Incident date: Jul 27, 2026
The horn on all 2024 Honda CRV’s cannot meet any safefy standards. When honked it sounds like the Looney Tunes Roadrunner! My daughter almost got run off the road this week even though she was honking the horn. Newer models and older models do not have this wimpy horn as this is the third CRV I have owned.
Incident date: Aug 1, 2026
Clutch assembly failed, the metal bracket weld cracked/failed resulting in the clutch pedal being inoperable. It's not available for inspection since I had it replaced and the defective assembly disposed of. My safety was at risk since I had extreme difficulty shifting gears on the road. The issue was confirmed at an independent service center - AAMCO of Huntsville, AL. No other entity inspe... Read more
Incident date: Jul 10, 2026
the V06 Recall on this vehicle that for some reason was approved is an inadequate repair. The steering wheel is not adjustable with the "Weld Fix". Stellantis should have to replace the defective parts. My truck is not not able to be aligned 100%. The repair was done in 2019, and I have complained about this in the past once I realized what they did to "FIX" the issue for the recall. They have bee... Read more
Incident date: Aug 1, 2026
I am reporting a safety-related transmission problem I experienced with my 2021 Ford F-150 equipped with the 10R80 automatic transmission. While driving, the transmission would unexpectedly hesitate before engaging the selected gear and then shift harshly with a noticeable bang. On multiple occasions, the engine RPM would flare before the transmission engaged, resulting in delayed or inconsistent... Read more
Incident date: Jul 31, 2026
Incident: On the morning of July 14, 2026, (rush hour), I was driving my 2015 Jeep (VIN [XXX]; approximately 28,000 miles) southbound on Interstate 75 toward Miami International Airport. I was traveling at approximately 75 mph when several dashboard warning lights suddenly illuminated: •Brake warning •ABS •Sway bar •Stability control •Transmission The Jeep speed dropped dramatically whil... Read more
Incident date: Jul 31, 2026
I am reporting a safety-related transmission problem I experienced with my 2023 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly fails to engage then randomly shifts violently. This occurs when merging onto a highway, crossing an intersection, traveling at highway speed, stop-and-go traffic,creating a potentially dangerous drive. This is ... Read more
Incident date: Jul 31, 2026
Going down the road driving the car lost power and went in limp mode with no warnings on the dash at all!
Incident date: Jul 31, 2026
The headlight housings metallic coatings for reflectivity are failing and reduce the efficacy of the headlights. There has been a class action lawsuit against Nissan for this but many, like myself, were not notified. The headlights are very dim and create a safety hazzard when driving in an area where high beams can't be used. NTSHA really needs to do what is right here and force a recall.
Incident date: Jul 15, 2024
U.S. registered Tesla operating in [XXX]. Full Self-Driving engaged. Dark, nighttime conditions. Vehicle was traveling toward low traffic zones near the edge of [XXX] when the system made a severe mistake. The car went off the main road. Driver was forced to take control off-road after the system lost control. Damage to the rims occurred. At the time of this incident, manual speed control was sti... Read more
Crash
Incident date: Jul 31, 2023
My 2018 Lincoln MKC has an exhaust leak. Ford and the dealership told me it was safe to drive, but I did not drive it because exhaust leaks can cause carbon monoxide exposure. My vehicle has been at the dealership since January 19, 2026 waiting for a warranty exhaust part. I have an email showing the part was ordered, but Ford still has not supplied it. The vehicle has been out of service for over... Read more
Incident date: Jul 29, 2026
The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and the contac... Read more
Incident date: Aug 26, 2025
Vehicle steering wheel would eventually seize up, then snap out while driving on all types of roads, causing the whole car to jerk left or right. Happens at all speeds on any road type Upon inspection from Schofield Honda in Wichita KS, they determined that it was the electronic power steering module that failed and needed to be replaced. A $4,949.31 bill for parts and labor. This vehicle just hi... Read more
Incident date: Aug 26, 2025
The AIS system does not start back up at a light. Sometimes throws itself into park. Last week it started up, but everything shut down about 75 after the traffic light. The entire car loss all power. In the middle of traffic. Needed a policeman to wave cars around e in the middle of the street. Took to the dealership; they kept it for two days and could not recreate the situation. The car had the... Read more
Incident date: Jul 30, 2026
In April of 2026 started hearing a whining noise in the engine of my 2019 Toyota Highlander. The vehicle has 110471 miles. Have had it checked at the dealership twice and a mechanic twice. All have said the transmission is going out. I have had the transmission fluid replaced, but it did not help. Apparently, Toyota knew about this problem and still sold the car. I am unable to drive car because I... Read more
Incident date: Jul 23, 2026
Have a crack that started from A pillar without any indication of any hit on the windshield. Took to dealer and they checked and agreed it has no chip that started the crack and there are numerous reports of 2023 Challengers windshields cracking for no reason in the exact same spot. Dealer tried to get a good will done through Stellantis and they denied the claim because it was over the 12 month w... Read more
Incident date: Nov 27, 2024
The contact owns a 2016 Honda Pilot. The contact stated that while coming to a complete stop at an intersection, the vehicle shut off unexpectedly. The contact stated that while attempting to restart the vehicle, several unknown warning lights illuminated on the instrument panel. The vehicle was blocking traffic and was pushed to safety. While in a safe location, the battery was diagnosed and was ... Read more
Incident date: Jul 29, 2026
Vehicle has a known defect in which a safety module is faulty in it that disables all safety features in the vehicle. Nissan has been very defensive in addressing less, despite the fact of acceptance that it is a known defect that is putting peoples lives at risk
Incident date: Oct 5, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 35 MPH, the lights on the instrument panel became dark and the vehicle stalled. The failure had occurred on several occasions. The vehicle was taken back to the residence; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was appro... Read more
Incident date: Nov 18, 2025
The contact owns a 2007 Kia Sedona. The contact stated that while his son was in the driveway about to drive off, the vehicle started smoking. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic). The contact would replace the parts. The contact stated that the manufacturer was delaying the... Read more
Incident date: Nov 21, 2024
"My 2025 Mazda CX-50 began overheating while still under the factory warranty. During one incident, the engine lost coolant and overheated. I immediately shut the engine off to prevent damage. The vehicle continues to overheat, and the air conditioning only cools properly while the vehicle is moving. When stopped or idling, the A/C stops cooling. I have reported the issue to my Mazda dealer and op... Read more
Incident date: Jul 17, 2026
The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of th... Read more
Incident date: Jul 17, 2026
The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of th... Read more
Incident date: Jul 17, 2026
Day Running Lights in headlights fail. The side LED fails completely requiring the entire headlight housing needing to be replaced. This is a common failure and Ford is not doing anything to help the thousands of customers this is affecting. This failure is widely reported online, in forums and chat rooms. Dealer acknowledges it is a part failure but Ford will not pay for replacement even though i... Read more
Incident date: Jun 3, 2026
• What the issue is: Intermittent suspension noise/clunking that suggests a possible failing component. • Why it’s a safety concern: Potential suspension failure could cause loss of control. • What Tesla did: Tesla refused warranty service related to a safety issue involving the suspension because they said they could not hear the noise, despite repeated reports. I asked them to look at th... Read more