Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jan 30, 2025
Drivers seat headrest popped open and cannot be reset. This thankfully occurred while the vehicle was stopped.
Incident date: Jun 9, 2025
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car.... Read more
Incident date: Jun 9, 2025
I purchased This truck new in 2014 and have had very few problems with it, but now the ABS module is defective which affects the brakes, traction control, cruise, with all lights on. In driving the vehicle under wet roads it has gone out of control and is dangerous. Ram has told me that the parts are back ordered and recently gave me incorrect information as to the extent of this parts problem. I ... Read more
Incident date: Jun 3, 2025
My Kia has a feature called "Downhill Brake Control". The manual states it will control the downhill speed of the car without using the brake or gas. I have used this on hills near my house and when I get down the hill to a flat-ish area, I manually turn the control off. Most times it works fine. Sometimes, the car bucks and then comes to a complete stop or close to it. I feel this is a safet... Read more
Incident date: Jun 3, 2025
The side rails that come out when door is opened to assist with getting inside the truck does not work properly. It has come out and will not go back in. The door is closed and I have to drive the truck with the rails hanging down. That is a hazard.
Incident date: Jun 3, 2025
The side rails that come out when door is opened to assist with getting inside the truck does not work properly. It has come out and will not go back in. The door is closed and I have to drive the truck with the rails hanging down. That is a hazard.
Incident date: Apr 10, 2025
The door check bracket is broken
Incident date: Apr 10, 2025
On June 14th 2025, I reversed up my driveway, uphill, shifted to neutral to allow the vehicle to roll downhill a bit so I could straighten it out. While rolling forward, the transmission was jammed into park with no warning or interaction from me, causing my head to sling forwards in a whiplash fashion from the abrupt change in inertia. This was both harmful to me, to the transmission, and is a ma... Read more
Incident date: Apr 10, 2025
Yesterday, as I do a couple times a month, I went to switch parking places, putting my 2021 Toyota Highlander where my 2007 Mazda was parked, in order to drive it and keep the battery from dying. After starting both cars I first moved the Mazda to make room for the Toyota. As I was slowly steering the Toyota at (idle speed) into the now vacant parking spot, the car accelerated on it's own, promp... Read more
Crash
Incident date: Jun 13, 2025
The contact owns a 2021 GMC Acadia. The contact stated that the navigation screen was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer suggested replacing the unit. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the f... Read more
Incident date: Jun 1, 2025
Driving on interstate 10 in Arizona transmission suddenly shifted down hard and then into limp mode with Check engine light. Took to Auto Nation Gilbert Az May 10th they diagnosed valve body failure. Safety was at risk to to vehicle suddenly slowing down in heavy traffic.
Incident date: Jul 20, 2023
The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't re... Read more
Incident date: Jul 20, 2023
The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't re... Read more
Incident date: Jul 20, 2023
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the passenger’s side A-pillar detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact... Read more
Incident date: Jun 13, 2025
I’m experiencing several issues with my 2014 Honda Odyssey: -The radiator fan often stays on after the car is turned off. -I have to press the shut down button 3 times before the car completely shuts off, which is concerning. -After driving for only 20 minutes , the engine temperature spikes to the max which is limiting my ability to get places safely. -The sliding doors only work when the car ... Read more
Incident date: Jun 13, 2025
I’m experiencing several issues with my 2014 Honda Odyssey: -The radiator fan often stays on after the car is turned off. -I have to press the shut down button 3 times before the car completely shuts off, which is concerning. -After driving for only 20 minutes , the engine temperature spikes to the max which is limiting my ability to get places safely. -The sliding doors only work when the car ... Read more
Incident date: May 21, 2025
The vehicle began knocking on the freeway and experienced a loss of power. It caused warning lights for the Electronic Traction Control and parking break system to light up.
Incident date: May 21, 2025
Incident Summary: On [XXX], I was in an accident and dropped my Tesla Model 3 at Tesla’s North Phoenix Collision Center in Nov 2024. I received the car back in Dec/Jan. Immediately, I noticed dangerous swaying, bouncing, and veering when hitting dips—especially on the freeway. The car was unstable and unsafe to drive at high speeds. In Feb/Mar, Tanner (assistant manager at the collision cente... Read more
Crash
Incident date: May 21, 2025
Incident Summary: On [XXX], I was in an accident and dropped my Tesla Model 3 at Tesla’s North Phoenix Collision Center in Nov 2024. I received the car back in Dec/Jan. Immediately, I noticed dangerous swaying, bouncing, and veering when hitting dips—especially on the freeway. The car was unstable and unsafe to drive at high speeds. In Feb/Mar, Tanner (assistant manager at the collision cente... Read more
Crash
Incident date: Nov 13, 2024
While driving my 2023 Jeep Wagoneer on 12 Jun 2025 I stopped at an intersection preparing to make a right turn. When I took my foot off the brake and prepared to accelerate, the vehicle abruptly turned off and lost all power and control. The instrument cluster said to shift to park in order to restart. I was able to restart the vehicle and drove it immediately to the Jeep dealership service. T... Read more
Incident date: Jun 10, 2025
The contact owns a 2025 Chevrolet Silverado 2500. The contact stated while her husband was hauling a trailer and driving 55 MPH in the snow, the vehicle lost power steering functionality. In addition, the contact stated the vehicle failed to accelerate as intended while depressing the accelerator pedal before slamming into gear. The RPM fluctuated up to 6,500 RPM. The contact stated that the check... Read more
Incident date: Jun 13, 2025
I own a 2015 Honda Accord EX-L V6 3.5L that I purchased brand new from the dealership with zero miles. I’ve taken excellent care of the vehicle, and because I typically drive short distances, it only has 93,000 miles as of June 2025. Despite the low mileage and proper maintenance, the intake manifold plenum (part #17160-5G0-A00) now needs to be replaced due to significant deterioration. The mate... Read more
Incident date: Jun 5, 2025
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle ... Read more
Incident date: Jun 2, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted and confirmed that the part was not available. The vehicle was not repaired. The contact stated t... Read more
Incident date: Jun 12, 2025
Brakes squeal when backing up in the mornings and occasionally going forward. Maunufacturer is aware of the problem, but until recently would only allow dealers to order 1 repair kit per week. Now the manufacturer is allowing 4 kits per week to be ordered. This problem appears to affect 2/3s of all vehicles sold. Repair parts are taking 4 to 6 months to get. The manufacturer is not being responsiv... Read more
Incident date: Jun 12, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more
Incident date: May 22, 2025
My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take add... Read more
Incident date: May 22, 2025
Power Steering fails intermittently. Shows stibilitrack warning. Can sometimes be immediately fixed by turning the vehicle off/on. Sometimes it takes a while. I've had the steering fail in the middle of a turn causing an extreme amount of additional force. Problem is intermittent, and is covered under other recalls for the same model year.
Incident date: May 9, 2025
I have been told the transmission is going out. After researching, I have seen this is a common problem with this year make and model of the vehicle.This should not be happening in a car that is a 2019. It is a safety hazard and frankly, it should be recalled in America as I have seen it was recalled in Canada for the same issues. I have already done 2 transmission flushes on the vehicle, but now ... Read more
Incident date: Jun 11, 2025
On July 31, 2019, I had the brake booster replaced at Midas due to a hissing noise and a loss of brake pressure, costing me $733.39. At that time, I checked for a Ford recall but found none for my VIN. I recently came across Ford Customer Satisfaction Program 13N02: Certain 2010-2014 Model Year Edge and MKX Vehicles Extended Warranty Coverage on Brake Booster. While I never was contacted by Ford a... Read more
Incident date: Jun 10, 2025
I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have wo... Read more
Incident date: Dec 11, 2024
In January work related to recall 95B was performed on the Jeep. The next day the issues started with a warning light indicating the Hybrid System needed service. The Jeep has been in repair for this issue 6 times and over 56 days with no resolution. It is currently in for repair. A buy back request was made but both FCA and the arbitrators indicate it is not a safety concern. There are saf... Read more
Incident date: Nov 27, 2024
I have a 2017 Ridgeline. I bought it brand new. Always keep up with the maintenance, keep it clean and well taken care of. I only have 45,000 miles on it. A few days ago the engine failed on me while on the freeway. Limped it off the freeway as it made a horrendous sound, like marbles in the engine. I had it towed, at a cost of $275. I took it to Honda. I told them I was aware of the NHTSA invest... Read more
Incident date: Jun 6, 2025
When driving the vehicle it suddenly lost all acceleration power. I coasted to side of road and opened hood to determine the vehicle was on fire from rear of engine bay. I then proceeded to offload what I was able from behind the vehicle of my tools for my job. There was no over heat warning or other indicators of any major issues with the vehicle prior to the fire.
Fire
1 injured
Incident date: Jun 2, 2025
The contact owned a 2019 Kia Soul. The contact stated that while his daughter was driving at 50 MPH, the brakes failed to operate upon depression as heavy, black smoke began to emit from the under the hood of the vehicle. The contact's daughter managed to pull off to the shoulder of the highway as all occupants quickly exited the vehicle. The vehicle quickly became engulfed in flames as police arr... Read more
Fire
Incident date: Jan 15, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while leaving a parking spot and driving approximately 5-10 MPH, there was an abnormal knocking sound coming from the engine before the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer and was diagnosed with engine failure. The vehicle was repaired. The contact stated ... Read more
Incident date: May 2, 2025
back up camera not working
Incident date: Dec 10, 2024
while turning a corner the power steering module shorted out the power steering rack gear assembly causing the vehicle to have control of the steering and unable to turn the wheel almost colliding with other vehicles. the power steering module light comes on along with the hill start assist, the forward collision warning, the ESM lights all come on. The steering wheel does not turn and had to tow... Read more
Incident date: Jun 3, 2025
KEYLESS ACCESS CONTROL UNIT PART NUMBER: 38320-T6Z-A31 The vehicle headlights came on and dash lights flashed on and off. The alarm would also go off and on. This causes the battery to drain as well. Also I know of several other Honda Ridgeline owners who have had the same part failure
Incident date: Jun 3, 2025
Driving up a hill, new knocking noise, car lost engine power, steered the car to the curb and turned engine off. Got car towed to mechanic, ultimately diagnosed as connecting rod bearing failure at cylinder 1. No noted leaks nor other issues at engine nor transmission, this appeared to be defect of the connect rod itself.
Incident date: Jun 3, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of th... Read more
Incident date: May 28, 2025
My check engine light came on when I was traveling in Oregon. I didn't notice any major changes in my vehicle's performance. Drove it all the way back to Colorado without issues. It went off and came back on several times. I replaced the cabin air filter, engine air filter and put fuel injector cleaner in the vehicle. Finally I took it in to the Toyota dealership to get an oil change and then the ... Read more
Incident date: Feb 26, 2025
My check engine light came on when I was traveling in Oregon. I didn't notice any major changes in my vehicle's performance. Drove it all the way back to Colorado without issues. It went off and came back on several times. I replaced the cabin air filter, engine air filter and put fuel injector cleaner in the vehicle. Finally I took it in to the Toyota dealership to get an oil change and then the ... Read more
Incident date: Jun 10, 2025
On May 14, 2025, at approximately 72,000 miles, the vehicle began making a loud rumbling noise when put into gear and proceeding in forward or reverse. The rumbling\shaking would happen to a lesser degree if torque was maintained in the system and all turns were made while accelerating. The vehicle was immediately taken to the Ford Dealership. The transmission tech began to back up the vehicle, at... Read more
Incident date: May 28, 2025
Connecting rod bearing failure at 118,000 miles. Followed all recommended Honda service schedules at authorized Honda dealerships. Need to replace crankshaft, main bearings, #2 cylinder connecting rod and connecting rod bearings and all related gaskets, o-rings, seals, etc. Could have been major safety issue if I was driving when the engine failed. Vehicle is at a Honda dealership and Honda... Read more
Incident date: May 28, 2025
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the “Transmission Overheating” warning light illuminated. Additionally, the RPM had become elevated. The vehicle was towed to the dealer where it was diagnosed with transmission clutch failure. The contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. T... Read more
Incident date: May 26, 2025
VIN# [XXX] I reported complaints during all of my routine oil changes that I had a coolant leak and it smelled like something was burning under my hood. I also told them that I had coolant on my garage floor and that my gears were stalling on my vehicle. I reported these issues when my car had under 10,000 miles and again at the 20,000 mile range. They stated they saw no issues or related recalls... Read more
Fire
Incident date: May 16, 2025
Transmission harsh shifting and sometimes going into limp mode where vehicle will not accelerate even on the highway and at highway speeds- according to ford dealer their is no recall for this- vehicle has 64k miles but it’s a 2024 and apparently out of warranty- sometimes it will shift down to 1st gear at 55mph. No help from ford- dealership wants $180 just to diagnose problem.
Incident date: May 16, 2025
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the driver’s side tire was making a metal scraping sound. In addition, the contact stated there was an abnormal chemical odor entering into the cabin of the vehicle. No warning light was illuminated. The contact pulled over to the shoulder of the road, and had the vehicle towed to a local dealer. The... Read more
Incident date: Jun 3, 2025
I have a 2014 Ford Flex. My axle shaft came undone while driving. My Ford flex was manufactured 07 of 13 my mechanic said that there's a recall for your front axle shaft on the passenger side and it falls within the guidelines of the affected vehicles but Ford says that it's not covered. My vin was never added to the recall and it’s the same exact issue that the others had for that year.