Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Apr 1, 2025
Coil spring on the front drivers side suspension snapped in half while driving causing a momentary loss of control that was quickly regained. The spring was replaced at a local repair shop. There were no warning signs before failure occurred.
Incident date: Mar 5, 2020
When driving the instrument panel displayed a warning message of electrical problem and stop the vehicle. BlueLink displayed failure code P1A9096 indicating ICCVU failure. Drove vehicle to local dealer where the ICCU/fuse was replaced.
Incident date: Mar 5, 2020
I am writing to formally file a complaint regarding persistent mechanical failures and safety concerns with my 2014 Audi A6, VIN: [XXX] , which have resulted in significant repair expenses, inconvenience, and potential safety hazards. Despite having the front brakes and sensors replaced in the previous year, I recently experienced brake warning lights and related malfunctions. According to the mos... Read more
Incident date: Mar 5, 2020
I am writing to formally file a complaint regarding persistent mechanical failures and safety concerns with my 2014 Audi A6, VIN: [XXX] , which have resulted in significant repair expenses, inconvenience, and potential safety hazards. Despite having the front brakes and sensors replaced in the previous year, I recently experienced brake warning lights and related malfunctions. According to the mos... Read more
Incident date: Jan 15, 2025
Odometer Fraud. The contact purchased a 2009 Dodge Ram 1500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 131,000 and at the time of registration, it was discovered on the title that the mileage was 211,492.
Incident date: Jan 15, 2025
The transmission slams hard into gear when accelerating.
RAM
PROMASTER CITY
(2017) - POWER TRAIN
Jun 20, 2025
Incident date: Mar 20, 2025
Vehicle has 54k and requires a$4000 repair Ford Repair Bulletin 24-2046 I bought the truck with 5k on it and the extended warranty is not transferable Apparently this a very common issue. I think it should be considered as a recall item Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 9, 2025
The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the back over prevention camera system displayed a black screen and failed to function as intended. The contact stated that occasionally, the back-over prevention camera system displayed a fuzzy green display. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made awar... Read more
Incident date: Jun 20, 2025
My car is experiencing extreme ghost screen. Also when this happens I get a lot of warning lights when nothing is truly experiencing fault. My screen will jump, change settings, reset settings,become dark on it own, not turn on at all, flip through the system causing major distractions. For instance I was driving in my car with quiet no noise then my screen jump and without warning blasted am and ... Read more
Incident date: Jun 19, 2025
Summary: The front suspension defect on my 2021 Model X, confirmed by St. Petersburg Service Center (Invoice #3000S0013156326), presents a serious safety hazard. Timeline & Concern: Reported Dec 4, 2024, under ESA. Example of Tesla’s delay tactics—service was scheduled only after warranty lapsed. Issue diagnosed in May 2025 as a faulty front upper control arm. Safety risk: Failure could l... Read more
Incident date: Jun 20, 2025
Recently purchased a 2025 Kawasaki ninja ZX6R back in April 2025. Been riding and getting use to the bike.(absolutely love it) Got my 1st service done after break-in period just to see rumors of a possible recall on social media a week later. This was late May early June. Today is June 20th and i am just now receiving an Official notice from Kawasaki about the issue that’s been floating around... Read more
Incident date: Jun 18, 2025
Battery had to be replaced during 1st oil change. Transmission failed at about 30,000 miles and was replaced. Transmission light went on again we were told it was the transmission it was the gear shift assembly (claiming something spilled in it - not true). Not covered and would cost $1350... charged $260 for diagnostic. Had repaired separately, Transmission light is still on. Claiming not co... Read more
Incident date: Jun 7, 2025
PCM ISSUE, passenger air bag issue, OCS wiring issue. infotainment system, transmission, and engine. Key fobs not able to be reprogrammed due to PCM issue
1 injured
Incident date: Nov 17, 2022
The MMI or infotainment center turns off and reboots/kicks user out while the car is in motion and also while stopped. The MMI going off has cut out while backing up not allowing the rear camera to be used and has also not allowed the front and rear sensors to be used for parking/auto breaking. There seems to be a large portion of similar complaints and unknown fixes for 2020 models either exactly... Read more
Incident date: Jun 19, 2025
Transmission: sluggish upshift (vehicle feels like it is being pulled backwards), hard shifting and sudden downshifts at speeds in excess of 35 mph. Narrowly avoided getting rear-ended during rush hour traffic. I have not taken the vehicle to the dealership due to being afraid to drive it. No warning lamps, but symptoms started about two weeks ago but were very intermittent and easily resolved wit... Read more
Incident date: Jun 18, 2018
Driving at highway speed (70 mph) the vehicle repeatedly has flashed a warning : Stop Safely Vehicle Will Shut Off Soon The engine cuts power and the vehicle must be pulled over and turned off and cannot keep driving. It leads to very unsafe conditions at highway speed. The vehicle was repaired once for the defect by Chrysler but it still continues to occur and is now being repaired again.
Incident date: Jun 16, 2025
Loosing Coolant resulting in coolant leaking into the engine. White smoke coming from exhaust m. Repair garage states only fix is to replace with revised engine causing over $10,000 in repair costs.
Incident date: May 7, 2025
The contact owns a 2019 Ford Fiesta. The contact stated that while driving at an undisclosed speed, there was an abnormal mold odor inside the vehicle. Upon inspection, the contact found standing water inside the spare tire enclosure inside the trunk of the vehicle. The contact noticed white mold spores growing on the trunk lid. No warning light was illuminated. The vehicle was not diagnosed or re... Read more
Incident date: May 7, 2025
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH and while depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated that while accelerating 50 MPH or above, the vehicle started to work as intended. The check warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the crankcas... Read more
Incident date: Jun 1, 2024
I had taken my car in while it was under warranty for my motor the car wouldn’t move at all or start. They said it was a cylinder so they replaced the one cylinder and didn’t check any others. Just recently in January 2025 I took it back to the dealer for the same issues and they told me I need a whole new motor. Now the car is out of warranty. They charged me close to $1000 just to diagnose t... Read more
Incident date: Jun 17, 2025
My trucks rear light bar was repaired under the NHTSA recall 23S30. This was done in 2023 but Ford's repair did not fix the issue and the light bar continues to allow moisture in and thus the light does not work. I currently have the truck being diagnosed by Hertrich Ford of Elkton in Elkton Maryland and a case number with Ford regarding the issue. The caes number is [XXX]. INFORMATION REDACTE... Read more
Incident date: Jun 17, 2025
My trucks rear light bar was repaired under the NHTSA recall 23S30. This was done in 2023 but Ford's repair did not fix the issue and the light bar continues to allow moisture in and thus the light does not work. I currently have the truck being diagnosed by Hertrich Ford of Elkton in Elkton Maryland and a case number with Ford regarding the issue. The caes number is [XXX]. INFORMATION REDACTE... Read more
Incident date: May 7, 2025
[XXX] and I were driving to Sean’s for dinner on Friday night [XXX] when the sunroof glass exploded at approximately [XXX]. [XXX] was driving on the [XXX] . We heard a loud bang and thought we were in an accident. We noticed sounds from the sunroof so I slide the cover open slightly and saw a massive hole so immediately closed it again. We pulled off and used the emergency ramp to examine the... Read more
Incident date: May 14, 2025
The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the camera was fuzzy. The contact stated that the camera image went blank. The contact stated that after restarting the vehicle, the camera became inoperable. There were no warning lights illuminated. The local dealer was contacted and confirmed there was no recall or warranty coverage on the vehicle for the failure. Th... Read more
Incident date: Nov 27, 2024
In then last 6 months my Honda Ridgeline fell to restart engine at the stoplight 7 times
Incident date: Jul 1, 2024
Upon starting my vehicle after going to the grocery store, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. When vehicle is started the Check Forward Collision error comes on. After a few months when entering the freeway and accelerating I received an error regarding unknown engine issue.... Read more
Incident date: Jul 1, 2024
Upon starting my vehicle after going to the grocery store, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. When vehicle is started the Check Forward Collision error comes on. After a few months when entering the freeway and accelerating I received an error regarding unknown engine issue.... Read more
Incident date: Jun 18, 2025
My Buick stops when driving unknown when it’s a surprise lights and dash go off almost got hit took to mechanics it’s the 2016-17 “throw away motor” ad they call it does not last and gets”metal pieces” to ruin motor and turbo as I have noticed speed issues and dying unexpectedly it’s the regal turbo 2.0 v-6 motor a should be recall I’ve seen online since at mechanic and a large iss... Read more
Incident date: Jun 18, 2025
My Buick stops when driving unknown when it’s a surprise lights and dash go off almost got hit took to mechanics it’s the 2016-17 “throw away motor” ad they call it does not last and gets”metal pieces” to ruin motor and turbo as I have noticed speed issues and dying unexpectedly it’s the regal turbo 2.0 v-6 motor a should be recall I’ve seen online since at mechanic and a large iss... Read more
Incident date: Jun 15, 2025
The contact owns a 2022 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated, and the contact heard an abnormal sound. The contact stated that the transmission upshifted from third gear into fifth gear. The contact stated that occasionally while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. In addition, the... Read more
Incident date: Jul 15, 2023
The ABS module was diagnosed as the cause of multiple warning lights appearing on the dashboard, including the ABS light, parking brake light, and traction control light. According to an ASE certified technician, the failure of the ABS module disabled the antilock braking system as well as the cruise control feature. This issue resulted in loss of antilock braking function and reduced overall vehi... Read more
Incident date: Jun 8, 2025
Halo light is out and it does not show on dashboard. Halo light is part of headlight system. It is part of daylight running lights. Unable to replace light without replacing the entire headlight.
Incident date: Jun 3, 2024
Power steering suddenly stops working while driving, making it difficult to steer. Fortunately when this happened today it was at low speeds and on a straight away. Warning light to check power steering went on followed by check Stabilitrak system. I called the dealer and am waiting for a response. The vehicle has not been inspected by manufacturer, police, insurance rep, or other. No warning ... Read more
Incident date: Mar 24, 2025
My 2018 Honda Accord has become unsafe to drive. The car will not go over 15 mph, all the warning lights on the dashboard are on, and the engine and transmission feel shaky. The entire car shakes when I try to drive it, and it seems like multiple systems are failing at once. This happened suddenly and has made the car undriveable. My safety was put at risk because the loss of power happened while ... Read more
Incident date: Jun 17, 2025
The lower opening in the front grille allows road debris to damage the A/C condenser. This repair has an average cost of 2500.00 to 2800.00
Incident date: Jun 1, 2025
I have had this happen twice, once on city streets going to work the car was not in auto pilot and it went from 40mph to 0mph instantly. If there was a car behind me I would have gotten slammed into. The second time, my mother was in the passenger seat and I was on the freeway going about 75 to 80mph and it was on auto steer and the car went from the speed I was going to almost 0 and I instantly t... Read more
Incident date: Oct 16, 2024
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer three times for the recall repair; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time ... Read more
Incident date: Jun 1, 2025
Oil pump went out. Got it repaired. Then, a few days later, while driving on the freeway at 70MPH the engine made a lot of noise then quit in middle of the freeway leaving me vulnerable to being hit. Was able to coast in neutral to the edge of the road. Has 73000 miles on it. Dealer says I need an engine replacement after just spending $5,500 for oil pump replacement. Has been at the dealer over a... Read more
Incident date: May 26, 2025
My rear driver side door electric harness failed only two years after owning vehicle. This disables everything, including the side airbag putting passengers at risk. Most recently (2024), my radio harness failed causing ALL functions regarding infotainment system to be obsolete. Multiple electric issues and no recalls to be seen.
Incident date: May 1, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experien... Read more
Incident date: May 1, 2025
As you are probably aware of this issue, there is a "do not ride" order in place for my 2024 Kawasaki ZX6R. The dealership confirmed that my VIN has been involved. I just got it, and I am paying for a motorcycle that cannot be used. The issues are below. This is unacceptable. safety recall report revealed certain vehicles may lose engine power during operation due to a seizure of the No. 5 metal... Read more
Incident date: Jun 12, 2025
While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar re... Read more
Crash
Incident date: May 17, 2025
The contact owns a 2013 Ford Escape. The contact stated that while driving 55 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the transmission unexpectedly downshifted. There was no warning light illuminated. The contact pulled into a gas station and turned off the vehicle. The contact waited for several minutes, and the vehicle was restarted;... Read more
Incident date: May 17, 2025
Airbag warning won't go says my airbag is disabled
Incident date: Jun 2, 2025
The vehicle lost power, and the engine started to make a knocking noise, and the check engine light came on. I plugged in the obd2 scanner and the p1326 code came out. It was a knock sensor that needed to be replaced. I replaced the sensor that the issue got worse. I looked up online about this issue and then I found a video of that explained the incident. The manufacture of the crank at the facto... Read more
Incident date: Jun 16, 2025
The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.
Incident date: Jun 16, 2025
Hello my name is [XXX] I sold this car to a buyer and would like to double remind the buyer about the recall so they can get it done, but they are not responding so I would like if you guys can remind them about the recall for safety measures thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 16, 2025
Sub frame is rusted to the point of not being able to pass state inspection requirements.
Incident date: Jun 2, 2025
During acceleration to pass car sputters and has no power. Merging into traffic is dangerous. The best shift is faulty as well . Mine is in park but it is showing it in drive and won't crank
Incident date: Jan 30, 2025
While going on the highway it braked hard and displayed service stabilitrak light with traction control light flashing went away after 10 seconds. Then I pulled into my driveway and it snapped the wheel out of my hand forcefully almost breaking my wrist and wouldn't let me turn right. Towed it to ford where they claim a loose battery terminal was present. No warning at all before this. Upper engin... Read more