Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Mar 7, 2025
In March of 2022 the vehicle displayed a warning to service the side detection system. on March 31st 2022 the dealership diagnosed that the Side Blind Zone Alert Module failed due to water intrusion. The replacement of the modular was completed free of charge under "Campaign - N172097060 Special Coverage Adjustment". In December of 2024 the same warning to service the side detection system was ... Read more
Incident date: Mar 7, 2025
My vehicle had the following symptoms: 1. Alternating between sluggish acceleration/handling AND rough acceleration with the vehicle lurching forward at times 2. Check engine light with error code P00010 3. Occurred frequently over a one month period (5+ times) This was unsafe as the car could not properly accelerate and would lurch forward at intersections. This could easily have led to a crash.... Read more
Incident date: Mar 7, 2025
My vehicle had the following symptoms: 1. Alternating between sluggish acceleration/handling AND rough acceleration with the vehicle lurching forward at times 2. Check engine light with error code P00010 3. Occurred frequently over a one month period (5+ times) This was unsafe as the car could not properly accelerate and would lurch forward at intersections. This could easily have led to a crash.... Read more
Incident date: Jun 15, 2024
I had complete engine failure on my 2021 115,000 mi Ford Explorer ST. The truck was only 3 years old. I heard a knocking noise and pulled over. Throughout the summer smoke had been coming out of the exhaust pipe every time I turned on the car before work. There was a cloud of smoke. A week before the engine failure I had the vehicle in the ford shop. They said everything was fine. I towed the vehi... Read more
Incident date: Sep 15, 2024
My car has a known oil consumption problem that has not been recalled on the 2014 vehicles. I have been dealing with issue for the 15 months. Getting the run around because call is out manufacture warranty but when problem first started was still under warranty. I have a extended warranty but
Incident date: Sep 15, 2024
My car has a known oil consumption problem that has not been recalled on the 2014 vehicles. I have been dealing with issue for the 15 months. Getting the run around because call is out manufacture warranty but when problem first started was still under warranty. I have a extended warranty but
Incident date: Mar 1, 2025
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the sa... Read more
Incident date: Mar 1, 2025
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the sa... Read more
Incident date: Feb 15, 2025
Toyota continues to knowingly not remedy an airbag sensor issue. My vehicle has the light on indicating it is suffering from the same recall. I bought this car from them in 2024 and they sold it to me with the knowledge that there was a safety issue. I’ve tried to find a solution as this is a major safety issue. Toyota took my money in full for the car, yet can only offer me a loaner for 25 days... Read more
Incident date: Mar 1, 2025
First issue: Rough idle at start. The interior cabin vibrates enough to question the vehicle quality. The rough idle lasts about 40 seconds then engine switches to smooth vibration. It's actually unnerving. Second issue: it's well known in 2025 Mazda installed the Toyota RAV4 hybrid engine and transmission into the CX-50. The current ICE engine model had to be modified. As a result there are som... Read more
Incident date: Oct 7, 2024
The fcw/acc stopped working all possible fixes exhausted left turn signal intermittent failure. The fcw/acc started as intermittent but now doesn't function at all seems to be common issue from research. There were warning lights indicating an issue. Van was at a dodge dealer for fuel and other electrical issues
Incident date: Feb 2, 2025
The fcw/acc stopped working all possible fixes exhausted left turn signal intermittent failure. The fcw/acc started as intermittent but now doesn't function at all seems to be common issue from research. There were warning lights indicating an issue. Van was at a dodge dealer for fuel and other electrical issues
Incident date: Feb 2, 2025
The seat warmer/heater burned a hole through my driver's side seat and my coat. Luckily, I was not injured but I have severe concerns about this problem also occurring in the passenger seat where my children sit. This problem causes me worry about my own safety and that of my children. I am disappointed to be unable to use a feature that I specifically purchased this vehicle to use and enjoy. I cu... Read more
Incident date: Feb 2, 2025
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Mar 7, 2021
Hybrid battery failure. Battery issue can cause car to lock up while driving. Dealer service department indicate they have at least 6 vehicles with this same issue. The vehicle has not been inspected by other than the dealership service department that I am aware of. While driving to the dealership for a routine oil change, the car made a quick odd noise then 3 alerts came on said Hybrid syste... Read more
Incident date: Oct 21, 2024
The contact owns a 2019 Nissan Altima. The contact stated while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights were illuminated. After several attempts, the vehicle failed to restart. The vehicle was towed to the dealer; however, no cause for the failure was found. The contact stated that an unknown part was replaced. The contact stated that the failure persis... Read more
Incident date: Oct 21, 2024
The contact owns a 2015 Ram 1500. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failure related to the intake manifold. The mechanic informed the contact that the intake manifold needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign... Read more
Incident date: Jan 7, 2025
Vehicle CV Axels going bad repeatedly. Replaced them 3 times. Luckily we've discovered the CV axel failures in low speeds. If it fails at the wrong time like during a turn on the highway, it could cause a serious accident. Plus the cost and inconvenience of repeated repairs continue to be an issue on such a new truck. Most owners report the same issue happening on Maverick forums. It seems lie thi... Read more
Incident date: Feb 17, 2025
The contact owns a 2016 Nissan Versa. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power, and started jerking while depressing the accelerator pedal. The contact stated that the RPM needled was fluctuating erratically. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The... Read more
Incident date: Feb 17, 2025
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate and experienced a loss of automotive power. Additionally, the temperature gauge raised abnormally and was almost indicating that the engine was hot(H). The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the ... Read more
Incident date: Jun 14, 2024
i was driving on the highway and the truck just shut off and rear wheel locked up almost caused me to wreck the truck. got truck pulled to side of the road finally after steering got real tight and very hard to steer to side of road. truck would not even try to start and engine warning light popped up on dash. i had to get truck towed for $243 to turner gmc in new holland, the dealership said it w... Read more
Incident date: Mar 6, 2025
My Subaru Solterra EV was parked in the driveway of an Airbnb in Virginia. We were about to depart to return home. Vehicle was turned on and driver commenced to back out of the driveway, however rear safety warning activated as car neared a bush. Driver stopped vehicle, then placed in Drive in order to pull forward a few feet to negotiate putting the car in reverse to leave the driveway. The c... Read more
Crash
Incident date: Dec 26, 2024
Front left and right marker lights show up as defective on the dashboard, intermittently, but the lights are working. Have seen on different forums that this is not uncommon with this vehicle. Many complaints. Tried working with Audi/USA and have followed their advice with needing a dealership assessments. I have done this on two occasions, but they said that they will not be responsible, but th... Read more
Incident date: Jul 23, 2024
The oil pump quit and Kia had a service bulletin that indicated that the oil pumps were defective and 10 years or 180k they would repair. Not may case.
Incident date: Aug 1, 2023
The contact owns a 2011 Ford Explorer. The contact stated while driving at approximately 70 MPH, the steering wheel became stiff, and difficult to turn in either direction. The contact was able to veer over to the shoulder of the road. The message "Power Steering Assist Failure" was displayed on the instrument panel. The vehicle was taken to a local dealer and the contact was informed that the rep... Read more
Incident date: Aug 1, 2023
Engine tick/knocking noise @ idle speed increases with RPM. 110k miles. No warning lamps or signals. Vehicle brought to dealership for inspection and service. Dealer stated cracks in both exhaust manifolds & broken bolts. Engine valves and rods being replaced.
Incident date: Feb 21, 2025
When placing the car in park, the brakes do not engage fully or right away. The vehicle rolls before coming to an abrupt and rough stop. When shifting the car out of park, the brakes make a loud noise. This causes a potential collision, or unintentionally hitting a pedestrian.vehicle has not been inspected due to cost related issues to the vehicle owner.
Incident date: Feb 21, 2025
My car pushed required recall updates without any indication that it was coming and the next day or two the battery died and car is now showing a red light at charging port and is stuck in neutral. I only received 1/3 updates so I don’t know if that was also the issue. It was executed poorly and bricked my car. I have no idea how to unbrick it to life.
Incident date: Feb 24, 2025
The contact owns a 2016 Nissan Sentra. The contact stated that while approaching a traffic light, the vehicle hesitated and stalled. The driver depressed the accelerator pedal, but the vehicle paused and lost motive power. The vehicle was able to restart. However, the vehicle failed to move. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was towed to the de... Read more
Incident date: Mar 6, 2025
The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired.... Read more
Incident date: Mar 6, 2025
Dealer states that non OEM glass caused the front camera module to overheat due to overwork, currently broken and needing replacement. The glass that was installed was not EOM but IS made for front facing cameras so this seems very weird and sensitive. The replacement glass was put in two years ago but I am just now having this issue. Again, this doesn't seem to match their reasoning. Error code#... Read more
Incident date: Mar 6, 2025
Driving on the highway vehicle installed out in the middle of the road lucky I had enough speed to rush to the median. I heard noise coming from the engine while I was coasting off the median on the median. Try to turn on the vehicle no luck.
Incident date: Jul 7, 2023
The car is un safe to drive, the RPM fluctuations, gos up and down at low speed, doesn’t potential problems with the torque converter clutch, is juddering and unstable RPMs, noticeable during acceleration or deceleration
Incident date: Mar 6, 2025
My vehicle had an oil leak from the front cylinder bank valve cover onto the alternator. the oil damaged the alternator resulting in illumination of the charging system warning lamp and disablement of the charging system. On 11/09/2021, the engine light came on and my car turned off. I had it towed to my mechanic and on 11/10/2021 he replaced the valve cover gaskets, alternator and belt. On 12/2... Read more
Incident date: Feb 19, 2025
Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will n... Read more
Incident date: Feb 19, 2025
Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will n... Read more
Incident date: Mar 5, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and ran sluggishly with an abnormal knocking sound coming from the engine compartment. The check engine, traction control, and two other unknown warning lights illuminated. The contact stated the “Service ESC”, engine, transmission system... Read more
Incident date: Sep 4, 2024
ABS Control Module has failed, diagnosed by the Ram Dealer in Cape Coral Fl 9/24. They say repair part not available with no date of in stock for repair. Places driver in danger as ABS and skid control are disabled.
Incident date: Sep 4, 2024
Lane keeping will kamikaze the vehicle on to exit ramps or exit only lanes when engaged at a highway speed. This seems most common when the truncated lane markers, usually used on exit-only lanes, and not the full length lane markers (the center line markings). Example: Vehicle is traveling at a static heading, freeway speed, two lane limited access freeway, driver in control, all lane keeping ... Read more
Incident date: Sep 4, 2024
Lane keeping will kamikaze the vehicle on to exit ramps or exit only lanes when engaged at a highway speed. This seems most common when the truncated lane markers, usually used on exit-only lanes, and not the full length lane markers (the center line markings). Example: Vehicle is traveling at a static heading, freeway speed, two lane limited access freeway, driver in control, all lane keeping ... Read more
Incident date: Jan 1, 2025
ETorque alternator failure. Driving down the freeway going 70MPH my truck went into complete shut down mode. Luckily I was in the right lane near an exit and was able to get out of a potential bad accident by breaking down on the freeway. Was told by the dealership and Mopar that this was not covered by any extended warranty and that this would be a $2000 fix with an unknown lead time as the ... Read more
Incident date: Jan 1, 2025
Passenger air bag system shuts off with passenger in vehicle. Message displays to service air bag system. It doesn't always shut off. It's very random when it will shut off or be working. This is a hazard to any passenger in this vehicle.
Incident date: Dec 27, 2024
The 10 speed transmission failed at 30k miles and they replaced it. Now at 70k it is failing again. It is available for inspection now. My families safety was at risk when the shifting fails while crossing an intersection or when violently downshifting while cruising at 40mph. The problem has been reproduced by the dealer. The vehicle has not been inspected by anyone other than Ford dealersh... Read more
Incident date: Feb 4, 2025
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Incident date: Mar 5, 2025
The electric power steering (EPS) system on my 2014 Ram 1500 has intermittently failed, most recently when transitioning from idle, such as leaving a parking lot, and during deep turns. This marks the third time I've experienced steering-related issues with this truck. Each time the EPS fails, a "Service Power Steering" alert appears, and the steering becomes extremely difficult, posing a serious ... Read more
Incident date: Mar 5, 2025
The ABS system failed at about 50,000 miles while the vehicle was still under extended warranty. The system needs a new ABS module which Jeep says is under engineering review. I have been trying to get the part for almost 2 years with no success. I am left with an unsafe vehicle that I am unable to sell.
Incident date: Mar 5, 2025
I have an intermittent warning message "Front passenger safety restraint fault" which started about 1.5 years ago. Tesla added a "filter" which sorta resolved the problem, but as i mentioned its an intermittent problem. I submit another service reqyest for the same issue January 2024 at 51k miles but they denied my warranty claim because it is past their 50k basic warranty. I resubmitted a service... Read more
Incident date: Jan 29, 2025
Tires are load range E but max load on tire is only 65psi. Truck requires 80 psi tires. Not sure how they can be load range E and only handle 65 psi. Can not tow anything because sidewall of tire is too flimsy to handle load at highway speeds. Tires also have bad vibration at highway speed even though I have tried balancing them multiple times. tire size is 35x12.5x18
Incident date: Jan 29, 2025
Tires are load range E but max load on tire is only 65psi. Truck requires 80 psi tires. Not sure how they can be load range E and only handle 65 psi. Can not tow anything because sidewall of tire is too flimsy to handle load at highway speeds. Tires also have bad vibration at highway speed even though I have tried balancing them multiple times. tire size is 35x12.5x18
Incident date: Jan 10, 2025
My car was parked and I noticed that there was a bump in the sidewall of my vehicles driver front tire. This is the 2nd time this has happened in a month with factory installed tires that came with the vehicle when purchased brand new. I have had my 2025 Hyundai Ioniq 6 SEL since 12/13/2024. I already submitted an NHSTA safety ticket on 2/3/2025 due to my driver rear tire exploding while driving. ... Read more