Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Feb 5, 2025
When driving in bad weather the car started to slide when my husband tried to turn the steering wheel and the steering wheel locked not allowing him to turn the car to avoid the curb. My husband has driven in snow for years as he was born in upstate NY and he has never had a vehicle lock when sliding.
Crash
Incident date: Mar 10, 2025
When you put the car in park and shut the car off a message displays on the dash saying place vehicle in park. You have to wiggle the gear shifter for the message to disappear. It appears the gear shifter has a bad sensor
Incident date: Jan 17, 2025
The contact owns a 2006 Chevrolet Malibu Maxx. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. During the failure, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the power steering assist assembly was faulty and needed to be repla... Read more
Incident date: Jan 17, 2025
The contact owns a 2006 Chevrolet Malibu Maxx. The contact stated that while driving at various speeds, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. During the failure, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the power steering assist assembly was faulty and needed to be repla... Read more
Incident date: Feb 19, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at approximately 15-20 MPH, the message “Engine Power Reduced” was displayed on the instrument panel, and the vehicle started shaking and decelerating. The vehicle was taken to the dealer who diagnosed that the engine wiring harness needed to be replaced. The dealer informed the contact that another part needed ... Read more
Incident date: Dec 26, 2024
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that the vehicle was taken to a local dealer on several occasions for abnormal oil consumption and a burning odor on the exterior of the vehicle. There were no warning lights illuminated. The vehicle was taken back to the same local dealer where the PCV valve, valve cover gasket, sealant, drive belts, ribbed-V belt, RTV silicone ga... Read more
Incident date: Feb 25, 2025
The contact owns a 2015 Ram 1500. The contact stated that while the vehicle was parked, upon inspecting the vehicle, the contact became aware that the metal bar frame was rusted, and the fuel tank had detached from the vehicle. A dealer was contacted. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V... Read more
Incident date: Mar 9, 2025
Started off with my computer on my dashboard randomly turning off I called the dealership they told me it was because I was not using an iPhone Apple chord. Another instance I was driving down the road close to home and my car started stalling and flashing engine codes on my dashboard, I managed to make it home and park. The next day I tried to start my vehicle and it sounded like the battery was ... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Dodge Charger. The contact stated that the front passenger's side door panel was detaching. The contact stated that the infotainment system screen was delaminating, causing the screen touchpad to engage vehicle functions independently. Additionally, the contact stated that upon driving the vehicle out of the garage, the contact became aware that oil had leaked from the vehi... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Dodge Charger. The contact stated that the front passenger's side door panel was detaching. The contact stated that the infotainment system screen was delaminating, causing the screen touchpad to engage vehicle functions independently. Additionally, the contact stated that upon driving the vehicle out of the garage, the contact became aware that oil had leaked from the vehi... Read more
Incident date: Jul 22, 2024
After having to have my transmission and clutch system replaced because it all blew up, upon receiving my jeep back afterwards more issues have now arised. Cluster lights all light up, as well as the speed indicator doesn't work. The traction control and sway bar connection go sporadically on and off. The radio shows no signal the back up camera doesn't work, the steering wheel locks up while I'm ... Read more
Incident date: Jan 1, 2025
The windshield of my 2025 Ram 1500 Big Horn was damaged by road debris and requires replacement. However, the manufacturer (FCA US LLC/Stellantis) has failed to supply the replacement windshield, rendering my vehicle undrivable for an extended period due to their inadequate parts supply chain. This delay creates a major safety risk because the vehicle cannot be driven legally or safely without a w... Read more
Incident date: Jan 1, 2025
Summary of Issue: I am submitting this complaint regarding unresolved safety recall issues and recurring emission system failures with my 2018 Honda CR-V. Safety Recall Unresolved for Over One Year: I received a safety recall notice in early 2024 concerning my vehicle’s fuel pump, but despite numerous follow-ups with both Honda Customer Support and my local dealership, the issue has not been ad... Read more
Incident date: Jan 1, 2025
Summary of Issue: I am submitting this complaint regarding unresolved safety recall issues and recurring emission system failures with my 2018 Honda CR-V. Safety Recall Unresolved for Over One Year: I received a safety recall notice in early 2024 concerning my vehicle’s fuel pump, but despite numerous follow-ups with both Honda Customer Support and my local dealership, the issue has not been ad... Read more
Incident date: Mar 8, 2025
Since February 2024, our vehicle has had an open recall for the integrated brake system, potentially affecting braking performance. BMW refuses to schedule a repair, claiming parts are unavailable. In reality, when they do have parts, they prioritize fixing vehicles for sale on their dealer lots while leaving current customers in potentially unsafe cars.
Incident date: Jun 21, 2021
Brake warning came on and wouldn’t go off. Followed by continuous beeping and now the brakes are no longer working properly. You have to force the brake all the way to the ground to even come to a rolling stop. The problem first occurred on 3/8/25. The brake actuator seems to be a reoccurring problem that Toyota addressed but is no longer fixing. It is dangerous to drive my vehicle and others ha... Read more
Incident date: Jun 21, 2021
Brake warning came on and wouldn’t go off. Followed by continuous beeping and now the brakes are no longer working properly. You have to force the brake all the way to the ground to even come to a rolling stop. The problem first occurred on 3/8/25. The brake actuator seems to be a reoccurring problem that Toyota addressed but is no longer fixing. It is dangerous to drive my vehicle and others ha... Read more
Incident date: Mar 11, 2025
Vibration at highway speeds Most noticeable when accelerating up an incline at around 70-77mph car vibrated strongly. Had tires balanced and after few days problem persisted. Vibration was not as strong with balanced tires but still noticeable. To reduce vibration I have had to reduce speed and move to slower lanes.
Incident date: Feb 28, 2025
The contact owns a 2019 BMW X7. The contact stated that upon a warm start of the engine, a "System Overheating re-starting engine possible after cooling" message intermittently appeared on the instrument panel. The contact would be forced to open the hood to allow the engine to cool for several minutes before the vehicle would start up and resume normal operation. The dealer was notified of the fa... Read more
Incident date: Feb 12, 2025
ABS is not working and no part is available. Towing an RV without trailer brakes is dangerous. The ABS malfunctions at random and we never know when this will happen. ABS control deactivates traction control, as well as trailer breaks, and effects transmission functions as well.
Incident date: Jun 1, 2024
No dome light no vanity or sunroof power but when I open the door the dome lights come on. When I shut the door n try to press the lights to turn them on they does not come on. My sunroof will not open at all also my sunroof certain will not close many jeep owners i talk to say it a serious problem with jeep manufacturers i just bought this 2013 jeep grand Cherokee 2 months ago
Incident date: Mar 3, 2025
My 2020 Ram 1500 5.7L e-Torque started making a noise. I then received a "Battery" indicator Light, then received an "Engine" indicator light. I was losing voltage on my battery. The truck is now at the Dealership. The alternator has failed (87k miles). No one has the part. It's been on back order since November 2024. Online research indicates that over 3000 are on back order. I can't even... Read more
Incident date: Mar 3, 2025
Transmission had been slipping on and off for a long long time. Finally started slipping multiple times in a mile. Transmission needed replaced
Incident date: Mar 3, 2025
Transmission holds shifts and shifts erratically. Vehicle will stall and not excellerate leading to dangerous situations. CDF drum failure.
Incident date: Mar 1, 2025
The contact owns a 2020 GMC Terrain. The contact stated that the vehicle failed to stop while driving 55 MPH while depressing the brake pedal. The contact pressed the button that immediately shifted the transmission to park, and the vehicle came to a stop. The contact drove the vehicle to a safe parking space. After safely parking the vehicle off-road, the check engine and brake assist warning lig... Read more
Incident date: Feb 26, 2025
My vehicle was purchased in 2018 and currently has 128,000 miles. I took it to the dealership because it was puttering and not holding pil. The dealership did some work on the vehicle. Furthermore, after that trip to the dealership, my car kept burning oil even after recent oil changes that I found myself constantly adding oil. I took it to another licensed mechanic who informed me after a tune up... Read more
Incident date: Mar 10, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail. The ABS warning light was illuminated. The contact was able to continue to drive; the driver sustained injuries to the head and lower back, ... Read more
Crash
1 injured
Incident date: Feb 26, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving at approximately 35 MPH, the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond as needed and then stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a local dealer who was unab... Read more
Incident date: Mar 10, 2025
severe condensation in headlights Water build up in headlights can reduce visibility, and cause more electrical issues, malfunctions. Both headlights have been replaced by dealer on separate occasions. My driver side headlight a year and half later is now filled with condensation again. First headlight (driver-side) showed condensation about one year after ownership. The second (passenger side... Read more
Incident date: Feb 10, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Jan 15, 2015
I was driving home on a very cold morning and heard a "thunk" in the back right of my car. Almost immediately I got a warning that my cars electrical vehicle system needed attention. That quickly turned to a turtle telling me the issue with the electric vehicle system was limiting speed. Eventually my car stopped working. I had the 12v battery jumped and got it home. After charging the 12v battery... Read more
Incident date: Sep 10, 2024
Vehicle said steering power low and caused engine to shut off. Tried to crank several times and car would come on but would not crank correctly. I believe water got into the power steering due to it raining outside. This is the first time I have had this happen with my car
Incident date: Mar 3, 2025
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 40 MPH, while the brake pedal was depressed the vehicle violently shuddered and stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter and spark plugs needed to be replaced, and the vehicle needed a software update. The... Read more
Incident date: Jan 3, 2025
While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.
Incident date: Mar 9, 2025
The car flashed an error code "Coolant temp too high" and the engine shut down while I was entering the parking lot of my son’s school. The car froze up, but then turned itself back on. The coolant temperature was normal. I’ve been terrified to drive ever since.
Incident date: Nov 15, 2024
Break controller/traction control/cruise control all are not working an being a RV owner WE tow a 2014 Redwood 42 foot 5th wheel, 16000 max weight (our scaled is 14640 pounds). We do not feel that it is safe to tow our RV with the recall that affects towing. This is the 3rd recall/repair on this truck. Please advise us on the towing recommendation/safety on using our truck to tow our RV.
Incident date: Nov 15, 2024
I have a 2018 Subaru Crosstrek, I am the second owner, the first owner bought it in 2019, I am having acceleration problems, I have already taken it to two different mechanics, they say it is a problem with the computer, they have already checked and scanned it and they tell me that you have to reprogram the ECM for DTC P1603 / Engine idle drop or stall, when the car accelerates it makes a jerky o... Read more
Incident date: Nov 15, 2024
The Electronic Power Steering Module is intermittently cutting in and put, resulting in loss of power steering. This is highly dangerous and should be recalled.
Incident date: Mar 7, 2025
I own a manual transmission MK8 Golf R, the ‘hill assist’ system cannot be turned off. The brakes will hold for 2-5 seconds after being released even on very slight inclines. I unfortunately upgraded from a 2017 MK7 Golf R manual that was damaged in an accident (I was not at fault). In that model VW the hill assist or ‘auto hold’ was able to be turned off with a button. The new models ‘a... Read more
Incident date: Sep 1, 2024
I purchased my car new from the dealer in August of 2017; at 40,000 I started having an excessive oil consumption issue. I took it repeatedly to the dealer for remedy under the warranty. They examined and performed services that failed to remedy the issue. From my research I learned that this problem arises from faulty piston rings and valves. I continued to take the vehicle to the dealer, and the... Read more
Incident date: Sep 1, 2024
Engine had catastrophic failure, engine shut down with no warning while driving at highway speed. Huge vehicle safety concern.
Incident date: Mar 8, 2025
More than once now the vehicle has applied its parking brake, the engine stalled, and stopped the vehicle in the middle of the road. It then required me to reset the emergency brake to “release”, return the shifter knob to park, and restart the vehicle in the middle of busy intersections!!
Incident date: Mar 8, 2025
My 2018 Genesis G80 has an issue in which the A/C quits working and blows warm air on the driver's side. I live in Florida where the heat is stifling and having warm air blowing during the high temperatures is dangerous. I have contacted Genesis who sent me a $220 Gift Card to have the dealer diagnose the problem. The dealer stated that this is a very common problem that Genesis will not acknowle... Read more
Incident date: Feb 20, 2025
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Incident date: Nov 1, 2024
in reduced traction environments vehicle will accelerate a full throttle without driver input to accelerator pedal. The issue is repeatable. though it seems to happen under multiple conditions. Vehicles acceleration is often opposite of the direction selected on shifter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
RAM
PROMASTER CITY
(2018) — STEERING
Mar 8, 2025
Incident date: Mar 8, 2025
Towards the end of January, my car computer was reset because the car was telling me that I needed an oil change early and the dealership told me it could just be a computer issue. I then took my car to get an oil change and full vehicle inspection on February 24th, 2 days after that on the 26th I was leaving my school parking lot when the vehicle accelerated awkwardly when I was leaving out of a ... Read more
Crash
Incident date: Feb 20, 2025
Vehicle shifting poorly, and I have had a bunch of brake and rotor issues.
Incident date: Mar 5, 2025
The contact owns a 2023 GMC Canyon. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance, distance indicator, and the Front Pedestrian and Bicyclist Braking failed to work as intended. The vehicle was taken to the local dealer. The vehicle was not diagnosed; however, a software update was performed; however, the failure persisted. The vehicle was taken to ... Read more
Incident date: Mar 7, 2025
In March of 2022 the vehicle displayed a warning to service the side detection system. on March 31st 2022 the dealership diagnosed that the Side Blind Zone Alert Module failed due to water intrusion. The replacement of the modular was completed free of charge under "Campaign - N172097060 Special Coverage Adjustment". In December of 2024 the same warning to service the side detection system was ... Read more