Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 1, 2024
Sun roof seals not properly installed, could cause leaking which in turn could cause a distraction to the driver while it's raining.
Incident date: May 16, 2024
Truck dashboard is showing warning/hazard lamps for Automatic Braking (ABS), Emergency Breaking, and trailer breaking. The cruise control is also not working. Error code C2200 is registered. I've taken it to a RAM dealer and Firestone. Both say that the ABS module (68228991AB) needs to be replaced, but parts are not available. This problem was initially identified May 2024. I call every mont... Read more
Incident date: May 16, 2024
The rear sway bar malfunctioned due to loose and missing nuts and one bolt. The front tires jumped a bit during the turns. I later discovered the sway bar was disconnected from the body due to the missing nuts and bolts. How was your safety or the safety of others put at risk? Unstable during turning. Has the problem been reproduced or confirmed by a dealer or independent service center? ... Read more
Incident date: May 16, 2024
The vehicle shut down while driving and would not restart. While driving it I got an odd error message then it went into neutral on it's own then as soon as I stopped to park it shifted itself to park and would not move. Thankfully I was in a parking lot and safe, otherwise it could have been catastrophic on a highway. AAA came and replaced the battery, which did not help. They tried to shift ... Read more
Incident date: Mar 14, 2025
The front rotor warp excessively causing the brake pedal and the entire car to shake uncontrollably. The entire front brake assemblies were replaced at Subaru of Coconut Creek. Our safety was definitely at risk as it was very hard to brake going downhill with the brake pedal and the car shaking uncontrollably. The dealer confirmed black spots on the front rotors and warped front rotors. There we... Read more
Incident date: Mar 14, 2025
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there wa... Read more
Incident date: Mar 12, 2025
The electronic shifter knob was flashing lights and the vehicle did not start. Occurred two days in a row. Display stated “Service Shifter”
Incident date: Mar 12, 2025
transmission failure at 132K miles
Incident date: Mar 12, 2025
There is a repeated front camera fault that prevents the "Pre-Collision Assist" from working, which could lead to a car accident and possible injury/fatality. It has been to the dealership many times over more than 2 years, and the issue still has not been resolved. The Ford dealer had been able to confirm and reproduce the issue. There is no consistency for when the alert appears on the car th... Read more
Incident date: Nov 13, 2024
Continued failure of the OCS system after repair by tesla. This is the system responsible for determining if a passenger is in the passenger seat and without this is a safety issue. As it could affect airbag deployment.
Incident date: Sep 9, 2023
I was on Expressway with the cruise set on 72 Miles an hour I heard a loud clunk the engine, of course shut off I go down to the gearshift in the console. It said neutral so close it over to the side of the road got stopped as soon as our momentum stopped and we are completely at a standstill the truck put itself in park. I then tried to restart it and it wouldn’t do anything. I contacted OnStar... Read more
Incident date: Sep 9, 2023
I was on Expressway with the cruise set on 72 Miles an hour I heard a loud clunk the engine, of course shut off I go down to the gearshift in the console. It said neutral so close it over to the side of the road got stopped as soon as our momentum stopped and we are completely at a standstill the truck put itself in park. I then tried to restart it and it wouldn’t do anything. I contacted OnStar... Read more
Incident date: Mar 14, 2025
The rear differential stopped working in January, 2025 and went into two wheel drive only. The message lit up on the dash board saying the vehicle was driving in two wheel drive only. We were driving home and the roads were slippery. We brought it to Mountain States Toyota and they confirmed there was a technical service bulletin (0086-19) issued in 2019, due to a Toyota manufacturing problem. ... Read more
Incident date: Mar 14, 2025
1st safety problem is while accelerating, there is a rough shift in gears despite being an automatic transmission. While attempting to gradually and safely accelerate, vehicle causes an abrupt deceleration where rpms drop and vehicle occupants are thrown forward during the process. Vehicle was brought to Ford Dealership for repair. They noted a known issue with transmission and completed a softwar... Read more
Incident date: Feb 3, 2025
The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost... Read more
Incident date: Feb 3, 2025
I have been experiencing a strong fuel odor both inside and outside the cabin when starting the engine. After several months of experiencing this issue, I recently had my vehicle fully inspected by an authorized Subaru dealership, and they confirmed a critical fuel leak issue. The dealership discovered that the high-pressure fuel pipe is leaking, as confirmed by a camera inspection of the engine ... Read more
Incident date: Feb 3, 2025
I have been experiencing a strong fuel odor both inside and outside the cabin when starting the engine. After several months of experiencing this issue, I recently had my vehicle fully inspected by an authorized Subaru dealership, and they confirmed a critical fuel leak issue. The dealership discovered that the high-pressure fuel pipe is leaking, as confirmed by a camera inspection of the engine ... Read more
Incident date: Mar 10, 2025
I noticed at 3 thousand miles my abs light would come on and the abs would kick in and hear a grinding noise when braking over a slight dip in the road and entering a parking lot (breaking on incline slope or decline slope. I brought it into the Toyota dealership and they said they looked at everything (only 5 minutes) and nothing was wrong with brakes. The abs kicking in while braking on dry pav... Read more
Incident date: Feb 19, 2025
The contact owns a 2019 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more
Incident date: Jan 29, 2025
Installed trailer brake assist. When we shut the truck off, the brake lights came on and stayed on. Assured by B&B trailer of St Augustine, Fl that it was an issue with the truck and not the part. Other issues have come up- dash lights also come on when turned off, backup camera, remote start, rear defrost, cig lighter plug, rear speakers, and A/C stopped working. Took it to Daytona Dodge on 1/29/... Read more
Incident date: Jan 29, 2025
Smell of gas in the cabin area of SUV. Also, my garage is attached to the house & I can smell this in my house. Other people have smelled this, so I am not the only one. I brought my SUV to dealership, but they could not find anything going on. Are aware of these problems, but no fix. My vehicle is 7 months old & I am very disappointed in Nissan. I had a 14 year old Nissan Rogue before this & no p... Read more
Incident date: Jan 29, 2025
This is the results of a malfunctioning that occurred on this vehicle: Cause VERIFY CONCERN FOUND WHINEING NOISE WITH INTERMITTENT NO ENGAGEMENT CONDITION. INTERNAL METAL GRINDING CAN BE HEARD. METAL PARTICLES CONTAMINATING FLUID INDICATING MAJOR INTERNAL FAILURE. RECIEVED DTCS P073D UNABLE TO ENGAGE NEUTRAL, P0761 SHIFT SOLENOID C STUCK OFF, P07E4 UNABLE TO ENGAGE PARK, P07E6 STUCK IN PARK, AND P... Read more
Incident date: Jun 12, 2024
I brought my jeep in for the 95B recall this past December (12/17/24), it was fixed for about a week then problems with the electric system emerged and the vehicle would not run in electric mode. I also received messages saying that an oil change was required (despite having an oil change done in December), and that the battery needed to be charged for maintenance (despite the battery being fully... Read more
Incident date: Mar 12, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more
Incident date: Mar 6, 2025
I purchased a brand new truck, and within a week it died while I was driving. Check engine light came on, follow by battery power saving mode light, automatic stop/stop service disabled, touch screen for radio became unresponsive. I quickly turned settings to look at battery voltage while I was trying to pull over off the road. Saw it drop from 11 volts down to 9 volts while I was driving. As I w... Read more
Incident date: Mar 6, 2025
The contact owns a 2012 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The fail... Read more
Incident date: Mar 6, 2025
When you're at speeds greater than 15mph and hit a bump or encounter a surface irregularity (pothole, expansion joint, etc.), the Kia EV9 GT Line goes into a porpoising sway, causing the entire chassis to become unsettled. The swaying is much more pronounced when only one side of the encounters the irregularity, or if the car is not perfectly perpendicular to the irregularity and the left and righ... Read more
Incident date: Mar 11, 2023
The contact owns a 2020 Ram 1500. The contact stated while driving at approximately 60 MPH, the check engine warning light and power train warning lights illuminated. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that the steering wheel was difficult to turn to the left ... Read more
Incident date: Mar 11, 2023
The contact owns a 2016 Jeep Patriot. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was able to be restarted, but the failure persisted. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16... Read more
Incident date: Mar 11, 2023
I have had the car since December of 2024, the car was a new lease. The battery has failed twice - once in January, and again last week. This has left me stranded twice, the battery failure occurs with no warning, it is running one hour, and the next it is dead. When I took it to the dealership, they said they replaced the battery, the new battery is now doing the same thing. The car also mislead... Read more
Incident date: Mar 3, 2025
The contact owns a 2020 Cadillac XT4. The contact stated while driving 30 MPH and depressing the brake pedal, the vehicle failed to respond as needed. Several unknown warning lights were illuminated on the instrument panel. The contact stated that after purchasing the vehicle, the vehicle started shaking abnormally while driving. The contact pulled over the right side of the road and turned off th... Read more
Incident date: Mar 5, 2025
My car turns off periodically while I’m driving and when I’m stopped at a light. This is random, so I didn’t even go on freeways from fear the car will stop suddenly in heavy traffic and I be killed or injured badly I have taken it to the dealer and they keep saying nothing is wrong, last time they kept car for 3 days and said nothing found. I fear for my life, don’t even want to drive th... Read more
Incident date: Mar 1, 2025
Electronic power steering control has starting to glitch, bind, lock, and restrict turning. Occasionally it will be extremely rigid from one side and then it will proceed to be extremely loose and normal to another side. Varying at different times, and occurs randomly. Sometime it will lock in place while driving and other times it will be completely normal altogether.
Incident date: Mar 1, 2025
Water pump failed without warning and caused irreparable damage to the engine ("blown" engine requiring replacement). Vehicle began to stall and not respond to attempted acceleration while traveling on 4 lane divided highway, 55 mph speed limit. One "Maintenance Required" message was received the previous week, but disappeared. This is the same message that appears for routine oil changes. No ... Read more
Incident date: Mar 1, 2025
The engine shuddered upon startup, and the check engine light illuminated. The vehicle was to the dealership Redlands, CA. The service advisor informed us that engine needed to be replaced according to Ford's recommendation as per TSB22-2229. The repair cost for a known flawed design is $9,30000. If the engine seized up, serious accident could occur.
Incident date: Feb 28, 2025
The contact owns a 2022 Ford Maverick. The contact stated while her husband was driving at approximately 35 MPH approaching a light with the Auto STOP/START feature engaged, the vehicle shut off. There were no warning lights illuminated. The contact replaced the battery. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall re... Read more
Incident date: Mar 11, 2025
Had to replace rear end now transmission is starting to act up like might be going out (the truck started by like having a shake as you drive ot not for long period just every so often to when i gave ot rhe gas the really loud whinning noise let off gas it stopped )looked up to see if any others and many others with the same model as mine is having same trouble as I am and have not seen any recal... Read more
Incident date: Mar 11, 2025
On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN [XXX] ------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not ... Read more
Incident date: Jul 1, 2024
The contact owns a 2013 Ford Edge. The contact stated while driving out of a parking lot from a complete stop and depressing the brake pedal, the brake pedal went down to the floorboard, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact pumped the brake pedal several times and the vehicle responded as needed; however, the failure recurred while drivin... Read more
Incident date: Oct 15, 2024
See attached document for complaint
Incident date: Mar 12, 2025
See attached document for complaint
Incident date: Mar 1, 2025
The contact's mother-in-law owns a 2013 Ford Escape. The contact stated that while his mother-in-law was driving at an undisclosed speed, the vehicle began to shake excessively, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that a cylinder was overheating. The vehicle was no... Read more
Incident date: Feb 27, 2025
I was backing up in traffic and when I turned the truck to drive it would not shift into drive. The truck reved up like it was in neutral or park and wouldn’t move forward. I had to put the truck in reverse again and then back in drive a second time to get it to shift into drive. This incident almost caused a wreck, because the truck would not shift into drive and move. The traffic coming from b... Read more
Incident date: Feb 27, 2025
The contact owns a 2013 GMC Yukon XL. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning light was illuminated; however, the "Service Engine" message was displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the lifters needed to be replaced. The vehicle was repaired; howeve... Read more
Incident date: Feb 27, 2025
The contact owns a 2013 Ford Taurus. The contact stated that while reversing, the rear-view camera image was blurry, distorted, and upside down. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 124,000.
Incident date: Mar 9, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The transmission independently downshifted into first gear. The vehicle was uncontrollable and crashed into the median. The contact stated the failure was persistent and had occurred several times. In addition,... Read more
Crash
Incident date: Mar 9, 2025
There is a coffee symbol alert that randomly comes on regardless of driving on long trips saying to take a break. These messages are super abrupt and disruptive to my attention while driving, there is no option to remove the alert or sound. Could cause an accident
Incident date: Feb 2, 2024
While driving the pilot warning alerts popped up that none of the collision detection, lane assist, cruise control, and seemingly all radar related systems were working. Additionally, the headlights turned off. We have brought this to the Honda dealer on now three occasions, and there doesn’t seem to be any understanding of why this is happening. On the evening of March 11 this issue happened ag... Read more
Incident date: Sep 21, 2024
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the oil pressure and the check engine warning light illuminated. The vehicle lost motive power and the steering wheel seized. The vehicle was started; however, the vehicle failed to start as intended. The contact stated that the vehicle was stuck in the middle of the road. The vehicle was towe... Read more
Incident date: Feb 5, 2025
Front lower control arm bushings are torn. This was discovered at 32000 miles. Premature failure of suspension parts can create a unsafe driving condition. Currently available for inspection. But will be replaced under warranty as soon as possible.