Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 10, 2025
Check engine light on my 2015 MB GLA250 4matic came on and the error is "P052E PCV Regulator Valve Performance". There is a recall for other MB vehicle with the same engine. I believe the 2015 Mercedes-Benz GLA250 and other models with the same engine should be included in the recall.
Incident date: Mar 10, 2025
I think when its hot like in illinois its been super hot the screen keeps going black!! I can't see the dashboard i called my hyundai dealership will get it looked at seems like I am not the only one dealing with this issue. Main screen on left goes black or it has problem logos on it randomly.
Incident date: Mar 10, 2025
I think when its hot like in illinois its been super hot the screen keeps going black!! I can't see the dashboard i called my hyundai dealership will get it looked at seems like I am not the only one dealing with this issue. Main screen on left goes black or it has problem logos on it randomly.
Incident date: Jun 25, 2025
*transmission downshifted while traveling 15 mph *Unsafe condition traveling on roadway *Temporary loss of control *WRENCH appeared, shifted hard into first gear
Incident date: Jun 28, 2025
*transmission downshifted while traveling 15 mph *Unsafe condition traveling on roadway *Temporary loss of control *WRENCH appeared, shifted hard into first gear
Incident date: Jun 28, 2025
*transmission downshifted while traveling 15 mph *Unsafe condition traveling on roadway *Temporary loss of control *WRENCH appeared, shifted hard into first gear
Incident date: Jun 18, 2025
I bought a 2018 Honda Odyssey EX-L with around 80,000 miles. Not long after, I noticed a loud engine vibration and rough noise during idling and acceleration. I took it to a Honda dealership, and they diagnosed a failing high-pressure fuel pump that required immediate replacement. There were no warning lights or messages — just a sudden failure. The most frustrating part is that so many other 2... Read more
Incident date: Jun 18, 2025
I bought a 2018 Honda Odyssey EX-L with around 80,000 miles. Not long after, I noticed a loud engine vibration and rough noise during idling and acceleration. I took it to a Honda dealership, and they diagnosed a failing high-pressure fuel pump that required immediate replacement. There were no warning lights or messages — just a sudden failure. The most frustrating part is that so many other 2... Read more
Incident date: Jun 12, 2025
I believe Ray Chevrolet (Antioch, IL & Fox Lake, IL) are negligent in that they did not apply treatment as described in TSB #14002A while they had custody of our 2014 Chevy Silverado. The vehicle has been maintained mostly by the Fox Lake, IL location, but was purchased at the Antioch, IL location new. TSB #14002a clearly states that before the vehicle is released to the customer that the treatm... Read more
Incident date: Jun 1, 2025
While driving on highway I get a message on my dashboard "High Engine Temperature/Engine Output may be limited" warning message. I pullover and see that the cooland is low. I wait for thee car to cool down and fill with coolant. After 5 minutes of driving, get the same message on dash. I had car towed to Martin Mazda in Delaware. Diagnosis is that I need a new EGR valve and new engine $13,000. How... Read more
Incident date: Jun 13, 2025
Electronic power steering stopped working.
Incident date: Jun 29, 2025
The brake pedal on my truck is very spongy. It goes halfway to the floor if it isn't pumped at least 2 times before braking. I find it very distressing in tight situations where I do not have time to pump before braking. I took it to the dealership and they say there is nothing wrong. This is a brand new truck.
Incident date: Jun 29, 2025
Car just shut off when driving at 65mph and never started back up, took it in and repair was a bad fuel pump and fuel rail line causing metal shards to go through fuel tank and injectors.
Incident date: Jun 29, 2025
I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.
Incident date: May 12, 2025
Missing the wire connector for the puddle lamp installation? although not a safety issue, would like to bring this to attention; wire connectors (and wires) missing on both driver and passenger doors? Not sure if this was a factory oversight, or an error in original wiring diagram of Toyota? If so, there could be other wires missing in the vehicle as well. Hopefully Toyota will look into this and ... Read more
Incident date: May 12, 2025
Missing the wire connector for the puddle lamp installation? although not a safety issue, would like to bring this to attention; wire connectors (and wires) missing on both driver and passenger doors? Not sure if this was a factory oversight, or an error in original wiring diagram of Toyota? If so, there could be other wires missing in the vehicle as well. Hopefully Toyota will look into this and ... Read more
Incident date: May 12, 2025
The dash pad in the 2005 to 2009 Subaru Legacy and Outback models have a very common problem of deteriorating to where they become sticky and then sections start cracking and falling off. My concern is that this is happening in the area of the passenger air bag. There is a portion of the dash bad which says SRS AIRBAG imprinted in the pad material and mines actually about to fall off. If the air ... Read more
Incident date: Jun 26, 2025
I’m having a problem with my steering lately. It’s like it’s sticky and jerky feeling when driving, causing me to have to overcorrect left or right when making slight adjustments to center.This happens on long drives on the highway. Over correction on a 2 or 3 lane highway is not safe.
Incident date: Nov 15, 2023
I was in car. I just stepped out of the car its stop working car couldn't start. I need to get started to start the car. It happens a lot. I went to caddilac dealer service they everything good. This car for work not luxury. I drive Uber and always on road. So I afraid something will happen. I want to change this car for new without recalls. Thank you
Incident date: Dec 15, 2024
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted into a lower gear with the transmission and engine warning lights illuminated on the instrument panel. The contact was able to pull over and restart the vehicle, and the vehicle resumed normal driving functionality. The local dealer was notified of the failure and ... Read more
Incident date: Feb 6, 2025
The contact owns a 2016 Kia Optima. The contact stated that while driving in inclement weather on several occasions, all four windows of the vehicle became intermittently inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
Incident date: Jun 10, 2024
Electronics on car entirely go out including: Headlights, Turn signals, Hazard lights, Airbags, Electronic braking, Traction control, Tire pressure monitor, Fuel gage measurement, Speedometer, Odometer, Temperature gage and All Advanced Driver Assistance Systems. The vehicle has been to the dealership on 4 separate occasions from May 16th - June 27th 2025 Various inspections and repairs have been... Read more
Incident date: Jun 10, 2024
Electronics on car entirely go out including: Headlights, Turn signals, Hazard lights, Airbags, Electronic braking, Traction control, Tire pressure monitor, Fuel gage measurement, Speedometer, Odometer, Temperature gage and All Advanced Driver Assistance Systems. The vehicle has been to the dealership on 4 separate occasions from May 16th - June 27th 2025 Various inspections and repairs have been... Read more
Incident date: Oct 1, 2024
While driving my vehicle, the check engine light came on, and the engine entered limp mode, severely reducing power and acceleration. This presented a significant safety risk while traveling on the highway, especially during lane changes and merges. The issue was later diagnosed by a certified Hyundai dealer as Diagnostic Trouble Code (DTC) P1326, which relates to the knock sensor detecting potent... Read more
Incident date: Oct 1, 2024
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while shifting between 1st and 2nd gear, or upon acceleration. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the f... Read more
Incident date: Jun 26, 2025
The contact owns a 2022 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Nov 22, 2024
Tiny rock hit windshield and immediately cracked the windshield a foot long. Driver side internal upper Door panel foam seems to have blistered and created bubbles/hump.
Incident date: Jun 25, 2025
My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-... Read more
Incident date: Jun 15, 2025
Odometer Fraud. The contact purchased a 2017 Nissan Frontier. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 73,471 and at the time of registration, it was discovered that the mileage was 101,000.
Incident date: Jun 15, 2025
See attached document for complaint.
Crash
Incident date: Jun 15, 2025
The contact owns a 2025 Chevrolet Traverse. The contact stated that while driving 70 MPH during a road trip, the ABS warning light illuminated upon depressing the brake pedal. The contact stated that the messages "Control Module Performance Warning" and "Forward Collision Alert System" were displayed. The contact continued driving, and the brake pedal and steering wheel became stiff. The vehicle w... Read more
Incident date: Jun 14, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact... Read more
Incident date: Jun 14, 2025
My wife drives the vehicle regularly and mentioned that the seatbelt unlatched multiple times without force to the buckle or latching mechanism. The seatbelt problem was occuring before her vehicle accident and continues to happen afterwards. The seatbelt came completely undone while driving at highway speeds and seperately during stop and go traffic. You may inspect it as needed as long as the in... Read more
Incident date: Jun 14, 2025
While traveling on the highway, the vehicle suddenly lost all power. The gas pedal became unresponsive, and the engine ceased functioning entirely—without any prior warning or indicators. I was forced to coast into a nearby parking lot to prevent a potential collision. This incident put both myself and my child at serious risk of injury or worse, had it occurred at a higher speed or in heavier t... Read more
Incident date: Jun 25, 2025
This has been happening for over 6 months but it's getting worse. When moving at a lower speed, 10-20 mph, the motor or transmission is jerky and sluggish. This makes it very slow to move when pulling out from red lights or when in stop and go traffic on the highway. (Might as well be pulling out from the light in an 18 Wheeler.) I haven't taken to the dealer because from my experience, unless... Read more
Incident date: Jun 25, 2025
Odometer Fraud. The contact purchased a 2015 Honda CR-V. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 66,812 and at the time of registration, it was discovered that the mileage was 204,000.
Incident date: Jun 25, 2025
The contact owns a 2022 Ford Bronco. The contact stated that while driving at an undisclosed speed, the steering wheel locked up. The contact used force while turning the steering wheel to make lane corrections. The vehicle was taken to the dealer, who determined that the steering gear needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23... Read more
Incident date: Jun 26, 2025
Vehicle Information: Make/Model: 2021 Chrysler Pacifica Hybrid Incident Dates: Thursday June 12, 2025 & Saturday June 14, 2025 Description of the Incident: On two separate occasions, the second-row passenger seat of my 2021 Chrysler Pacifica Hybrid collapsed and slid forward without any manual intervention. The first incident occurred when my wife was buckling in our son. The seat unexpectedly ... Read more
Incident date: May 27, 2025
The electronic power steering component itself is failing. When turning the steering wheel one way the wheel will jerk the opposite direction and be very difficult to turn due to the power steering failing. An indicator light on the instrument panel comes on that states to service the steering control system and then shuts off by itself. This impacts the safety of all those in or around the vehicl... Read more
Incident date: Jun 22, 2025
Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.
Incident date: Jun 22, 2025
The engines mounting bolts failed. Engine nearly fell out of the car according to the dealer mechanic.
Incident date: Jun 22, 2025
My 2025 Kawasaki ZX-6R was recently included as a part of a federal recall concerning a defective crankshaft bearing. A critical engine component, the failure of which could lead to engine seizure, stalling or loss of power - posing a very serious risk and likelihood of a crash. After learning of this recall, I contacted my authorized dealer who confirmed that my VIN was affected, but advised me t... Read more
Incident date: Mar 16, 2024
The contact owns a 2023 GMC Terrain. The contact stated while driving 15 MPH, the message "Engine Power Reduced” was displayed on the instrument panel. The contact stated that the vehicle the lost motive power in the middle of the roadway. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the high-pressure fuel pump, causing fuel to... Read more
Incident date: Apr 14, 2025
For the last 2 weeks After accelerating my engine coolant overheat warning light goes off and i can't accelerate any further until light goes off. Also ford mechanic states there is metal shavings in the coolant that might be causing engine to overheat on top of the sensor issue.
Incident date: Apr 14, 2025
My car constantly gives a warning of shift to park even when the car is in the park position. The will constantly give the alarm. I move the shifter from drive to park several times before it stops. I have replaced the battery due it being drained by this faulty shifter.
Incident date: May 19, 2025
This safety issue is the sunroof glass. I was driving when the sunroof glass exploded and shattered, without warning. The sunroof itself and the shade underneath were both closed. The shade is the only thing that kept the shattered glass from falling into the vehicle and onto me. If the shade had been open, the glass would have fallen on to me and any passengers, possibly causing injury or dea... Read more
Incident date: Jun 20, 2025
For about one week now. The BLIND SPOT MONITORING SYSTEM FAILS IN HEAVY TRAFFIC. IT WORKS WHEN YOU START THE CAR, WORKS IN LITE TRAFFIC. BUT ON THE HIGHYWAY OR HEAVER TRAFFIC IT STOPS WORKING. THE DEALER SAID IT WORKED WHEN TEST DRIVEN FOR 10 MINUTES. AFTER BLIND SPOT STOPS FUNCTING THEN THE CROSS TRAFFIC ALERT FAILS. OUR CARGO BAY DOOR REFUSED TO CLOSE YEATERDAY. ALL BUTTONS JUST CAUSE A BEEP TO ... Read more
Incident date: Jun 20, 2025
The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle w... Read more
Incident date: Jun 20, 2025
My acceleration hasn’t been working properly. I had my car inspected by a third-party and they said my transmission is slipping. The mechanic said this is a defect he is seeing in my type of car. He said bring it to Nissan so I did. Because there is no light or code popping up yet in my car, they refuse to do anything. They told me to keep driving my car unless a warning light comes on, despite ... Read more
Incident date: Apr 15, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more