Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
RAM
1500
(2022) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Jul 9, 2025
Incident date: Jul 3, 2025
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at various speeds, a yellow check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed, and contact was provided DTC: P04FB (Crankcase Ventilation Systems Pressure Sensor Issue). The contact was informed that the Manufacturer's engineers were working on an improved solution. The... Read more
Incident date: May 31, 2025
I parking my car in a parking spot at my work infront of a tree post the car jumped and hit the tree post by it self as crazy it sound I’ve never seen this before I was devastated. Scared I had called the insurance to tow the car to the Honda dealer and it’s been sitting there for a month now to get the manufacturing Honda come look at it and no one had contacted me yet.
Incident date: Jul 9, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle... Read more
Incident date: Jun 15, 2017
After purchasing brand tires from the Ford dealership, I began experiencing vibrations between 75mph-80mph. I reported this issue to the dealer, but they disregarded my concerns. Subsequently, I consulted my personal mechanic, who conducted a Road Force Balance test, indicating that tire number 4 is defective. I possess documentation supporting this claim, and the dealer manager has failed to resp... Read more
Incident date: May 1, 2025
The engine light came on, and I noticed some noise under the hood at the same time. The actual code for the OBD two diagnostics was poa43. Drive motor a position sensor circuit issue. It appears that the Rams have a E torque system that is failing over and over again its federal warranty is eight years and 80,000 miles. I am just above the mileage unfortunately it’ll have to pay thousands probab... Read more
Incident date: Jul 9, 2025
I own a 2016 Kia Optima EX with VIN [XXX] . The engine failed at 85,763 miles due to a rod bearing seizure. This matches the known defect in Kia’s 2.4L GDI engines, which has been the subject of recalls and service campaigns in the past. Despite being covered under Kia’s extended engine warranty, Kia America denied my engine replacement claim. They cited "vehicle reconditioning" and "multiple... Read more
Incident date: Jul 9, 2025
The contact owned a 2020 Chevrolet Equinox. The contact stated that while driving at 70 MPH, the check engine warning light illuminated, and the instrument panel lights became dim/flicker, and the vehicle lost automotive power. The contact mentioned she pulled over to the right side and left the vehicle at the scene. In addition, the contact drove back to the scene where the vehicle was parked, an... Read more
Fire
Incident date: Jul 8, 2025
Drove for 1.5 hours in 70 degree weather at 55-70 mph average highway driving. There was no impact, crash, or other form of collisions. No bolts, rocks, or debris were visualized coming from the car in front of me >300 ft. The sunroof spontaneously exploded with a very loud noise then showering of glass. Passenger was cut from falling glass. Glass shards/dust/chunks were present in all seats. N... Read more
Incident date: May 19, 2025
The contact owns a 2024 Jinhua Yongqiang Trailer. The contact stated while driving approximately 55 MPH and hauling the trailer, the rear wheel fender attached to the trailer, ejected from the trailer, and struck another vehicle. During the failure the rear tire on the trailer was lacerated, and the front passenger’s side door on the other vehicle was damage. No injuries were reported. A Police... Read more
Incident date: Oct 27, 2020
The contact owns a 2016 Ram ProMaster. The contact stated that while driving approximately 70 MPH, the vehicle suddenly shut off. The vehicle was unable to be restarted and was later towed to the local mechanic. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted regarding the failure. The failure mileage was 170,000.
Incident date: Jul 7, 2025
1. The transmission has continuously slipped and stuck in gears when significantly outside of standard RPM:Speed standards for the vehicle. 2. The vehicle has recently started leaking oil via a lower pressure valve. 3. The engine thermostat and/or sensor need to be replaced with faulty internal temperatures being registered. 4. The rear collision warning and camera system started malfunctioni... Read more
Incident date: Jul 7, 2025
1. The transmission has continuously slipped and stuck in gears when significantly outside of standard RPM:Speed standards for the vehicle. 2. The vehicle has recently started leaking oil via a lower pressure valve. 3. The engine thermostat and/or sensor need to be replaced with faulty internal temperatures being registered. 4. The rear collision warning and camera system started malfunctioni... Read more
Incident date: Aug 1, 2024
On [XXX] at [XXX] I called the hot line and a case number was created [XXX] I believe I got real specific on the problem at that time....however...to review.... I started experiencing the symptoms of engine idling rough upon starting the car and have DTC code PO301. My engine is 2.0L Ecoboost. Ford issued Customer Satisfaction Program 21N12 that lists the exact same issue for Ford Escapes same... Read more
Incident date: May 8, 2025
The contact owns a 2018 Ram 2500. The contact stated while driving and attempting to shift from third gear to a higher gear, the engine revved and the vehicle failed to respond as intended. The contact pulled over to the side of the road, turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been recurring while driving. The vehicle was ... Read more
Incident date: Nov 8, 2024
The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start and was shaking abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that th... Read more
Incident date: Nov 8, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool c... Read more
Incident date: Oct 1, 2019
The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle an... Read more
Incident date: Jul 8, 2025
The engine while operating at normal speed loses power to a rough idle and is remedied by putting the vehicle in park and restarting the engine. The engine never fails to start after restarting, but could fail at any moment, short or long term.
Incident date: Jun 23, 2025
I am reporting a complete engine failure on my 2014 Subaru Crosstrek at 140,000 miles due to a valve spring issue that appears to match Subaru’s Recall WTY-84 (NHTSA Campaign 18V772000). I checked my VIN and it currently shows no open recalls, but I’ve reviewed Subaru’s own documentation that lists 2013–2016 Crosstreks as affected by this defect. My vehicle clearly falls within that produ... Read more
Incident date: Jul 8, 2025
The contact owns a 2020 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that on several occasions while checking the oil level, there was no oil on the "dip stick". The contact stated that the engine consumed 2-3 quarts of oil approximately 4,000 miles. Additionally, the contact stated that while driving on ... Read more
Incident date: Jul 6, 2025
Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai Sonata Hybrid (VIN: [XXX] ) and Hyundai Motor America’s failure to fully correct the issue. Incident Summary: While driving on the freeway, the vehicle suddenly displayed the following alarming warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check ... Read more
Incident date: Jun 30, 2025
LT285/60R20 with 12,700 miles. I had just left the parking lot at the Cumberland YMCA and was merging into traffic on [XXX] westbound in Cumberland Md., accelerating to the speed limit (55MPH) when I began hearing a noise. I then saw a red warning light on the dashboard indicating 0 tire pressure on the left rear tire. Looking in the outside rear view mirror I could see the tire was flat and t... Read more
Incident date: Jun 30, 2025
LT285/60R20 with 12,700 miles. I had just left the parking lot at the Cumberland YMCA and was merging into traffic on [XXX] westbound in Cumberland Md., accelerating to the speed limit (55MPH) when I began hearing a noise. I then saw a red warning light on the dashboard indicating 0 tire pressure on the left rear tire. Looking in the outside rear view mirror I could see the tire was flat and t... Read more
Incident date: Jul 6, 2025
See attached document for complaint.
Incident date: Jun 23, 2025
Speed control became stuck and I had to hit my breaks to stop acceleration. Vehicle stopped shifting while driving down the road periodically. Warning collision lights and traction control lights randomly come on with nothing in front of vehicle. Yesterday vehicle would not start or even unlock. When I did get the vehicle to start by manually unlocking it and trying over and over it would not go f... Read more
Incident date: Jul 7, 2024
The contact called about failures with 2024 Jaguar I-Pace vehicles. The contact stated that on four separate occasion had experienced failures with Waymo powered Jaguar vehicles. The contact stated that while exiting a one-way circle, a Waymo vehicle started driving towards her vehicle in the wrong direction. The Waymo vehicle eventually stopped right before crashing into the bumper of the contact... Read more
Incident date: Jul 6, 2025
When the vehicle is started, the cam phasers rattle, and yes, it is available for inspection upon request. Ford mechanics and other mechanics have stated that if not replaced, the cam phasers will eventually fail. This puts others at risk as the auto start/stop feature shuts the engine off anytime the vehicle comes to a stop. If the cam phasers failed while stopped in the road, the vehicle would ... Read more
Incident date: Feb 7, 2025
We have a 2017 Ford Focus Hatchback with a 2.0L engine and a Powershift transmission. We are the original owners and the vehicle only has 56,000 miles. The vehicle, when accelerating and shifting from 1st gear to second gear, is slipping, yielding a loss of torque in an unpredicted fashion. My daughter has nearly been rearended several times. The slip and reengagement is only in this shifting pat... Read more
Incident date: Jun 27, 2025
At approximately 72,000 miles, my 2020 Toyota Highlander Platinum was diagnosed by my dealership with a failing transmission that requires full replacement. I first began hearing a high-pitched whining noise during light acceleration shortly after a routine oil change, at some point between 60,000 and 70,000 miles. I did not immediately recognize it as a drivetrain issue until the symptoms worsene... Read more
Incident date: Jun 27, 2025
The contact owns a 2015 Ford Fusion. The contact stated that occasionally, while shifted into reverse, the rearview camera failed to properly display the rearview image as intended. The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure an... Read more
Incident date: Jun 27, 2025
Component or System Involved: High-voltage battery system — fault code P1AA700. The vehicle is currently located at an authorized Hyundai dealership and available for inspection upon request. Safety Risk: The vehicle became undriveable due to a potential high-voltage battery failure, posing a significant risk of electrical hazard or loss of propulsion. I was advised by the dealership not to dri... Read more
Incident date: Jul 4, 2025
The open recall 24V-700 still has no remedy from the manufacturer; they keep pushing it back. It's been over 9 months since it was originally issued, and longer since they told me to stop using level 3 charging. A lack of level 3 charging means I cannot feasibly use this vehicle for longer trips. You state "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle ... Read more
Incident date: Jun 30, 2025
Driving down the road and my parking brake light came on when it wasn’t in park and i was on a highway. Malfunction light came on, but car runs fine and had it looked at with no problems.
Incident date: Jul 7, 2025
Safety Issue of a Company Fleet Vehicle. Error Message on the DASHBOARD Cluster: "Engine Malfunction Power Reduced Service Now" And will suddenly stop in the middle of the road or Freeway.
Incident date: Jul 7, 2025
the driver side window components made lots of noise then the window fell down into the door causing me to need a motel and find a window repair shop as I was traveling from NY to Georgia when this happened, the resulting bills were close to $1000. yes it is available for inspection I am [XXX] was [XXX] and this $ issue is very simply a terrible burden to my life, luckily I had a credit card wit... Read more
Incident date: Jul 4, 2025
The contact owns a 2022 Ford Bronco. The contact stated that upon placing the vehicle in reverse(R), either a blue or blank image was displayed on the rearview camera screen. The contact stated that over the past year, the contact had received notifications of NHTSA Campaign Numbers: 25V273000 (Back Over Prevention), 25V025000 (Suspension) and 25V315000 (Back Over Prevention); however, the parts t... Read more
Incident date: Jul 4, 2025
The contact owns a 2022 Ford Bronco. The contact stated that upon placing the vehicle in reverse(R), either a blue or blank image was displayed on the rearview camera screen. The contact stated that over the past year, the contact had received notifications of NHTSA Campaign Numbers: 25V273000 (Back Over Prevention), 25V025000 (Suspension) and 25V315000 (Back Over Prevention); however, the parts t... Read more
Incident date: Jun 9, 2021
The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have be... Read more
Incident date: Jun 9, 2021
Air bags did not deploy. We were hit at 35 miles per hour on the front driver side by someone running the red light. It is currently located at a repair facility waiting for an estimate by the insurance company. The problem has not been reproduced and we did not have any warning messages on.
Crash
2 injured
Incident date: Jun 26, 2025
Subject: Unresolved Safety Recall – Ford Bronco To Whom It May Concern, I am writing to formally lodge a complaint regarding an outstanding safety recall on my Ford Bronco. I received a recall notification letter from the manufacturer in January of this year concerning a critical safety issue. However, as of today’s date, the issue has not been resolved, nor have I received a clear timeline ... Read more
Incident date: Jun 20, 2025
While driving KIA 2012: It will suddenly quit running while driving. Loss of control of steering. Loss of electrical controls, ie: brake lights, head lights & all electrical devices. Dangerous to drive.
Incident date: Apr 25, 2025
While driving KIA 2012: It will suddenly quit running while driving. Loss of control of steering. Loss of electrical controls, ie: brake lights, head lights & all electrical devices. Dangerous to drive.
Incident date: Jul 3, 2025
The rear back up camera stopped working completely I took it to Faricy boys Ford in Canon City Co Waited 45 days for them to get the part and then they told me they weren’t comfortable changing the camera out so I have been with out back up camera on this 22 foot van needing assistance for almost every single move Please help me get this vin on the recall Thank you [XXX] INFORMATION REDACTED... Read more
Incident date: Jul 4, 2025
Every single one of these 2.0 litre engines should be recalled. My partner has a 2022 QX50 and the long engine should be replaced. On May 18, 2025, my QX55 with 16,500 miles that I was absolutely perfect in servicing suddenly started losing power, grinding, then the oil light came on, followed by the check engine light. Suddenly, it was undrivable in traffic. I was stuck in front of entrance to a... Read more
Incident date: Jul 4, 2025
While driving on the highway at normal speed in normal conditions, I suddenly lost ABS, traction control, downhill assist, hold assist, AdvanceTrac, Cruise control, and a severe reduction of power. The engine went into limp mode and would not rev past 3k RPM. This made driving on the highway very dangerous as I could not keep up speed and risked getting rear-ended. The wrench icon came on, as well... Read more
Incident date: Jul 4, 2025
While driving on the highway at normal speed in normal conditions, I suddenly lost ABS, traction control, downhill assist, hold assist, AdvanceTrac, Cruise control, and a severe reduction of power. The engine went into limp mode and would not rev past 3k RPM. This made driving on the highway very dangerous as I could not keep up speed and risked getting rear-ended. The wrench icon came on, as well... Read more
Incident date: Jul 4, 2025
The car is unable to charge using AC. No matter what AC charge cables are used an AC Charging Fault warning comes up.
Incident date: Jul 4, 2025
The MMI system on my 2020 Audi A4 Allroad will reset randomly while I am driving. This will occur while I'm driving and is very frustrating and dangerous, especially when using the MMI for navigation. I've reached out to the dealership regarding warranty, but have yet to hear back. From online forums, this has become a recent issue across many 2020 A4s. People have been forced to pay $500 for a so... Read more
Incident date: Jun 29, 2025
Vehicle stopped at a stoplight for about two minutes. It shut itself off and would not restart wouldn’t go into neutral or do anything. There had been zero issues with this vehicle to date until this occurred. This happened in a very busy intersection my wife had to scramble to get the children out of the vehicle and up on the bank before they got rear ended by somebody. The police had the v... Read more
Incident date: Jun 29, 2025
Vehicle stopped at a stoplight for about two minutes. It shut itself off and would not restart wouldn’t go into neutral or do anything. There had been zero issues with this vehicle to date until this occurred. This happened in a very busy intersection my wife had to scramble to get the children out of the vehicle and up on the bank before they got rear ended by somebody. The police had the v... Read more