Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jul 5, 2025
The contact owns a 2010 Acura MDX. The contact stated that while attempting to open the door, the contact’s grandson exited the vehicle, and the door closed independently. The contact stated that his daughter had experienced the door closing independently onto her right hand while exiting the vehicle. No warning light was illuminated. A dealer was contacted. The vehicle was diagnosed over the ph... Read more
Incident date: Jul 5, 2025
ABS Control Module which is under engineering review thru stellantis and unavailable for the last 2+ years, it affects the abs, trailer brake control and cruise control. It was diagnosed by marlette chrysler jeep dodge in michigan. It started by randomly applying brakes on a curve at slow speeds then according to the dealer completely failed causing cruise control failure, trailer brake control fa... Read more
Incident date: Jul 5, 2025
I received an email from Dianese that there is a recall on my helmet. I have tried to reach them, as stated in the email, via email and phone with no response from my emails, and there is a recording on the phone number given that just says fill out a contact form on the website, which I have without a response. So it appears as though they are acknowledging the issue and conducting a recall, but ... Read more
Incident date: Sep 15, 2023
I purchased my vehicle on January 6, 2025. Two days later, the check engine light came on. After struggling to reach anyone at the dealership, I finally got in touch on January 14, and dropped the car off on January 22 for a catalytic converter and A/C issue. On February 23, the check engine light returned with the same code. I brought the car back on March 7, and by May, the light came on again a... Read more
Incident date: Jul 15, 2025
Tesla failed to properly diagnose a high-voltage battery isolation fault in my 2018 Model 3. Despite safety-critical BMS_a027 and BMS_a142 faults indicating multiple isolation failures, they skipped required insulation resistance testing, falsely blamed sand in a connector, and charged me $174.95. After the issue returned, they reversed course, replaced an internal battery contactor, and reduced t... Read more
Incident date: Jul 4, 2025
Audi MMI (screen) keep rebooting. I can't use my backup camera. This issue also block the back collision sensor
Incident date: Jul 10, 2025
We had to replace steering gearbox. This was the second time we had to bring the car into the dealer for repairs. Almost a year earlier August 27,2024 brought in for the same issue, at that time the Honda had 61,505 miles. No repairs were done as they had no error codes to go by even though there were other Hondas witl steeringbox issues. As of October 9,2024 1.7 million in recall. July 5,2025 ... Read more
Incident date: Jul 10, 2025
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Jun 18, 2025
There are known recalls on 2018 Dodge Journeys. For some reason my VIN [XXX] doesn't show on the list. 1) back up camera shows a black screen or a blurry dark picture (on going issue for over a year) 2) electrical system sometimes refuses to acknowledge the key fob and or won't start due to it thinking it has a dead battery. (on going issue for almost two years) 3) when braking in an emergency s... Read more
Incident date: Jul 14, 2025
I have again taken my vehicle in for about 8th time trying to get an understanding of why my vehicle vibrates. Again, I was told that the problem could not be duplicated. However, when picking up, I had a discussion with the service manager whom had driven the vehicle as well.. He stated that he felt and heard something from the rear end. I explained that I had the differential fluid change about ... Read more
Incident date: Jun 14, 2025
The contact owns a 2025 Buick Enclave. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repai... Read more
Incident date: Jun 10, 2025
The contact owns a 2008 Ford Escape. The contact stated that while driving on several occasions at various speeds, the steering wheel became firm and difficult to turn. The contact stated that the air bag and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 67,000.
Incident date: Jan 2, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was... Read more
Incident date: Jul 1, 2025
UConnect "requires service" message since 2nd month of ownership. When this error activates, the Emergency call function becomes unoperational. Also, at times, the error popup comes up when I am backing up into a busy street. This is a critical safety issue!! Multiple trips to the dealer since last year. The issue is not fixed. Lane Keep Assist issue: The sequence: When changing parameters In UCo... Read more
Incident date: Jul 1, 2025
UConnect "requires service" message since 2nd month of ownership. When this error activates, the Emergency call function becomes unoperational. Also, at times, the error popup comes up when I am backing up into a busy street. This is a critical safety issue!! Multiple trips to the dealer since last year. The issue is not fixed. Lane Keep Assist issue: The sequence: When changing parameters In UCo... Read more
Incident date: Jul 14, 2025
Own a 2019 Ford Ranger, which is experiencing severe transmission issues including harsh and delayed shifting. A diagnostic scan revealed code P07F7-00, which matches Ford's TSB 24-2046 / 25-2024, related to known defects in the 10R80 10-speed transmission. Despite this being a documented issue, authorized Ford dealerships have refused to properly diagnose the TSB entirely and claiming it was no... Read more
Incident date: Jul 14, 2025
A-Pillar trim on both sides of my windshield flew off while driving over one year ago. Contacted Ford multiple times and parts are still not available to make the repair under recall 24S02. Ford still does not have parts for 18 months. Please do something to require Ford to make the parts to fix this recall. Thank you.
Incident date: Jul 14, 2025
Odometer Fraud. The contact purchased a 2014 Honda Accord. The contact stated that when the vehicle was purchased, the advertisement and the odometer indicated the mileage was 79,000. The vehicle was a dealer purchase. The contact stated that when the vehicle was taken for inspection, the contact was informed that the mileage report indicated that the previous mileage was 128,000. The dealer was m... Read more
Incident date: Jul 14, 2025
2019 Honda CRV. Steering feels sticky. It takes extra effort to make small corrections. Once you get the steering past the 'lump', it steers better for a little while. If you don't, it will return to where it started. It seems to get stuck wherever and whenever I make a correction. I have not talked to the dealer or repair professional but it seems to be getting worse.
Incident date: Jan 1, 2025
I am writing to file a formal complaint regarding a serious safety defect in the Ford Escape equipped with the Ecoboost engine, which is known to suffer from internal coolant intrusion into the engine cylinders. This defect poses significant safety risks, including engine misfire, sudden loss of power while driving, and the potential for engine fires. In my specific case, a Ford dealership has co... Read more
Incident date: Jan 1, 2025
LOSS OF POWER NOTIFICATION TO SEE DEALER THAT COMES ON AND OFF PERIODICALLY. FULL LOSS OF POWER AND/OR ZERO ACCELERATION WHEN AT A COMPLETE STOP THAT HAPPENS PERIODICALLY (GAS PEDAL BECOMES UNRESPONSIVE TO ACCELERATION). ADDITIONAL, LOSS OF POWER WHEN TOWING MY TRAVEL TRAILER. UNABLE TO GET UP TO SPEED OR ACCELERATE.
Incident date: Jul 12, 2025
I was driving home at around midnight on the interstate, when my radio stopped working and digital dash screen just turned off. The radio screen said something like network communication lost (I was going 75 so I couldn’t completely read what it said), and the dash where my tachometer and speed usually are, was off; the only information about the car I had was gas level and general engine temper... Read more
Incident date: Apr 2, 2025
"Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warnin... Read more
Incident date: May 9, 2025
The pass lock in this vehicle is faulty. On numerous occasions, it has left me unable to start the vehicle, but if you wait 10 minutes each time, it will start again, but it happens all the time. I've seen numerous complaints online and GM needs to do something about it.
Incident date: Jul 10, 2025
I was driving my ram 1500 and the steering all of a sudden got really hard to steer. It felt like it locked up on me. Then. It broke free. It kept doing it all the way home.
Incident date: Jul 10, 2025
Rear-view camera sometimes does not work at all or is delayed when vehicle is put in reverse.
Incident date: Jul 10, 2025
Motor blew. No warning no nothing. Nissan will not do anything about it.
Incident date: Jul 10, 2025
Motor blew. No warning no nothing. Nissan will not do anything about it.
Incident date: Jul 10, 2025
Engine stall while at stop light. This happens probably 1 every 50 times
Incident date: Oct 10, 2024
I’ve been experiencing recurring issues with my 2019 Nissan Altima. The malfunction indicator light comes on randomly, often accompanied by several warning lights including the check engine light. When this happens, the car struggles to accelerate and feels like it’s stalling, creating serious safety concerns. I’m aware that there is an active recall for the same symptoms affecting the same... Read more
Incident date: Feb 1, 2025
Anc module is faulty after HVAC condensation entered the unit causing it to not work making all speakers nonfunctioning
Incident date: Jun 30, 2025
I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third tim... Read more
Incident date: Jun 30, 2025
I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third tim... Read more
Incident date: Jun 26, 2025
I started to see the oil light on the dashboard and i heard a hard sound from the engine so that i changed the oil then after a couple days i saw the light again on with a little bit high temperature, so stooped by a gas station and i added some more oil after i shut the car off and waited to cool the engine down and i started the car, the oil light was gone and the engine sound was smoother then ... Read more
Incident date: Jun 26, 2025
There is a light is always on and it says passenger airbag off
Incident date: Jun 26, 2025
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results... Read more
Incident date: Oct 31, 2019
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver I am more dependent on the backing camera.
Incident date: Jul 11, 2025
The contact owns a 2025 Dodge Durango. The contact stated while driving at various speeds or while coming to a complete stop, the vehicle occasionally stalled. There was no warning light illuminated. The contact stated that during the failure the contact had to restart the vehicle to continue driving. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was info... Read more
Incident date: Apr 2, 2025
My car is a Dodge Journey with a 4 cylinder engine, factory steel wheels and bolt-on wheel covers. The factory wheel nuts are collapsing in diameter as a result of contact with impact wrenches. Recently I had a flat tire and in efforts to remove the wheel, because the wheel nuts had collapsed in diameter, special tools were needed to remove them. Had the flat tire occurred on the highway, it woul... Read more
Incident date: Jul 11, 2025
I am filing this complaint regarding Tesla's failure to include the advertised Autosteer feature in my new Cybertruck, which I believe raises serious safety concerns. At the time I ordered my vehicle, Tesla's website and the official Cybertruck Owner’s Manual (archived October 15, 2024) clearly listed Autosteer as a feature included with Autopilot. Tesla also markets Autopilot as a system that ... Read more
Incident date: Dec 27, 2024
Lag when pressing on gas pedal may cause an accident.
Incident date: Jul 10, 2025
Vehicle stalls out every 3-5 minutes after starting. Vehicle stops and will restart after start up but will only once again run for 3-5 minutes. Vehicle is a hazard on the road as well to the passengers. Local Ford Dealership and Ford Corp. both admit there is a recall (25S75) on my 2022 F-150 but are unaware of how to repair the vehicle. I am to wait until Ford develops a solution. Unwilling... Read more
Incident date: Jun 15, 2025
The vehicle check engine light came on. Engine light is for a repair to the turbo charger. After looking online I noticed some of the 2017 and 2018 Chevy Trax cars are afftected however the VIN for my car is not included. I want to report the problem to see if my car can be checked to see if it's a faulty part.
Incident date: Jul 9, 2025
Truck was waiting at a stop light in drive mode and foot on brake pedal. When the light changed to green. I tried to accelerate to go and the whole vehicle shook/lunges forward and shut off. Vehicle went into neutral and wouldn't allow me to go into drive mode. I had to restart the vehicle twice before it allowed me to go into drive again. Vehicle was stuck in the middle of the street with oncomin... Read more
Incident date: Jul 10, 2025
The Integrated Charge Control Unit failed despite having all related recall repairs/actions implemented. Failure occurred while pulling into a parking place after completing level 2 charging to 80%. The failure has not yet been confirmed by the dealer, but all common symptoms match this failure including hearing a pop sound from the rear of the vehicle followed by “Check Electrical System” ind... Read more
Incident date: Jul 2, 2025
The contact owns a 2020 Ford F-250. The contact stated that the sunroof had been leaking for approximately 2 years. The contact used rubber mats to cover the carpet, but the carpet was soaked. The contact stated that the vehicle was taken to a local dealer two times and the dealer informed the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that recen... Read more
Incident date: Jul 10, 2025
I WAS DRIVING IN HIGHWAY WITH SPEED OF 60 MPH AND SUDDENLY THE DRIVER SIDE WINDOW DROPPED DOWN AND DUE TO SUDDEN AIR COMING INSUDE, MY CAR WAS SHIFTED AND I DROVE TO NEAREST EXIT AND NO MATTER HOW HARD I TRIED, I WAS UNABLE TO PULLUP THE WINDOW AND TOOK IT TO MECHANIC AND HE NOTED HE HAS SEEN THIS SEVERAL TIMES BEFORE AND THE REGULATOR SUDDENLY MALFUNCTIONS. THE COST IS ESTIMATED $1,000 TO FIX IT.... Read more
Incident date: Jul 10, 2025
I WAS DRIVING IN HIGHWAY WITH SPEED OF 60 MPH AND SUDDENLY THE DRIVER SIDE WINDOW DROPPED DOWN AND DUE TO SUDDEN AIR COMING INSUDE, MY CAR WAS SHIFTED AND I DROVE TO NEAREST EXIT AND NO MATTER HOW HARD I TRIED, I WAS UNABLE TO PULLUP THE WINDOW AND TOOK IT TO MECHANIC AND HE NOTED HE HAS SEEN THIS SEVERAL TIMES BEFORE AND THE REGULATOR SUDDENLY MALFUNCTIONS. THE COST IS ESTIMATED $1,000 TO FIX IT.... Read more
Incident date: Jul 5, 2025
Transmission Control Module stopped working. The car is significantly below amount of miles when the TCM should stop working.