Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 1, 2024
I drove the car at 40mph through about 2 inches of standing water. This caused the undercarriage splash plate to become loose. It has not fallen off, but it will need to be repaired. The streets sometimes flood and none of the cars I’ve owned ever had this happen.
Incident date: Oct 1, 2024
The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed through a drive-thru, the Auto Hold feature was activated, but the vehicle failed to respond. No warning light was illuminated. The contact opened the front driver's side door, causing the transmission to inadvertently shift to park (P), and the vehicle turned off. The vehicle failed to restart unt... Read more
Incident date: Jul 9, 2024
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 55 MPH, the 4WD became inoperable and the "4WD Error - Service Soon" message was displayed on the instrument panel. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the Power Transfer Unit needed to be replaced. The contact researched and was made aware of NHT... Read more
Incident date: Mar 26, 2025
To whom it may concern, I would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB driv... Read more
Incident date: Nov 13, 2024
The contact owns a 2020 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Nov 13, 2024
The contact owns a 2018 GMC Sierra 1500. The contact stated that at start-up there was an abnormal ticking sound coming from the engine. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the vehicle was out of warranty, and that the VIN was not under recall. The vehicle was not repaired. The manufacturer ... Read more
Incident date: Aug 3, 2020
The contact owns a 2017 Ford Escape. The contact stated that during the initial start-up, the vehicle shuddered for a while before running properly. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was ... Read more
Incident date: Mar 26, 2024
Fuel System- Had the Durango 1 month spent 50k. At least 50% of the vehicle attempted starts fail. The second attempt the vehicle starts every time. Started researching this, this is very common on the newer Durango's as well as the older ones. I have a huge fear of being stranded and the cost associated with that. I had it looked at the dealer I bought it from and they could not replicate the p... Read more
Incident date: Mar 22, 2025
Transmission will randomly downshift several gears, causing a major safety issue.
Incident date: Mar 6, 2025
HCU has failed on my truck back in July of 2024 it was impossible to find a replacement part got a recall letter on November had abs track control, and cruise control loss repeated dinging sounds to service ABS and electronic brakes and most recently you can hear the brake pads slightly rubbing on rotors and can feel a little bit of resistance while driving down the road
Incident date: Mar 6, 2025
The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
Incident date: Mar 6, 2025
The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 70 MPH with the cruise control activated, the vehicle independently decelerated while driving next to other vehicles. No warning lights were illuminated. The vehicle was taken to a local dealer where unknown repairs were performed. The vehicle was repaired; however, approximately 7 years after repairs the failu... Read more
Incident date: Mar 25, 2025
The contact owns a 2022 Ford Explorer. The contact stated that while attempting to shift into reverse, the vehicle moved forward approximately 2 - 3 feet before reversing as intended. There were no warning lights illuminated. The dealer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V164000 (Power Train). The vehicle was not taken to the dealer to be diagnose... Read more
Incident date: Mar 12, 2025
Driving to work my windshield filled up with steam to where I couldn’t see and needed to swerve and do an emergency stop. a smell of antifreeze filled the cab with a light haze, 60k miles so I began to do my research. There are countless forum postings about bad heater cores needing replacement. I am handy so I call my local dodge ram dealer and they tell me that there are over 3,400 heater core... Read more
Incident date: Mar 12, 2025
Received the safety recall notice on December 20, 2023. However, to this date, there is still no remedy available. Contacted Lexus dealership and they confirmed that there is no remedy yet. This is a potential safety issues that will put my passenger at risk and it should not take this long to find a remedy.
Incident date: Mar 11, 2025
Began driving to work, after about 5 minutes the service abs light traction control light and brake light came on with cruise control feature disabled.. all the warning lights would come on and off as I drove. The following day. Took it to the dealership and was told ram is having problems with the ABS module and are all on back order for months.
Incident date: Mar 15, 2025
The fuel pump on my 2023 Chevrolet Equinox began malfunctioning on [XXX] when the check engine light came on. Less than 24 hours later, the light went out. On [XXX], while leaving a CVS pharmacy, the vehicle jerked, then the engine shut off. After putting the car in park, I was able to restart the car and continue on. On [XXX], the check engine light illuminated again. While sitting at a stop ligh... Read more
Incident date: Mar 23, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The trans... Read more
Incident date: Mar 23, 2025
While taking a right turn into a busy intersection, vehicle lost all power and dash lights lit up indicating to put the vehicle in park. I put the vehicle in park and attempted to restart it. The vehicle starter cranked but did not start. I was able to roll the truck back by using the manual transmission release to get out of traffic. I disconnected the battery and waited approximately 5 minut... Read more
Incident date: Mar 25, 2025
While taking a right turn into a busy intersection, vehicle lost all power and dash lights lit up indicating to put the vehicle in park. I put the vehicle in park and attempted to restart it. The vehicle starter cranked but did not start. I was able to roll the truck back by using the manual transmission release to get out of traffic. I disconnected the battery and waited approximately 5 minut... Read more
Incident date: Mar 25, 2025
While driving, my panoramic moonroof exploded. There were no rocks or big vehicles on the road, but the panoramic moonroof simply just exploded. This could've been very dangerous and could've caused serious injuries for those inside of the vehicle, especially if the vehicle was moving.
Incident date: Mar 25, 2025
2014 GMC Acadia Denali When accelerating the car is sputtering and slipping. The RPMs are increased. There is a delay in shifting and it is rough. The car jerks and has a pause when accelerating. This is an expensive repair. Is GMC going to help or make it a recall? My local mechanic suggests it gets repaired as soon as possible or sell it - am not comfortable selling it with a bad issue. Unsafe... Read more
Incident date: Mar 21, 2025
The contact owns a 2017 Ford Edge. The contact stated that while driving on the highway at 60 MPH, the transmission was taking longer than normal to shift to higher gears, with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine had experienced coolant intrusion and needed to be replaced. ... Read more
Incident date: Mar 5, 2025
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running the vehicle for more than an hour or sometimes two, the same thing happens. My thoughts are that th... Read more
RAM
PROMASTER CITY
(2017) — SERVICE BRAKES
Mar 24, 2025
Incident date: Mar 23, 2025
Brakes did not work properly, brakes were hard and vehicle was not stopping, the vehicle was difficult to control because steering wheel was very hard too. This incident caused the vehicle to take a significant distance to stop and almost cause a crash with the vehicle in front. The incident was reported to dealer, dealer representative said there was a recall on the IBS and requested vehicle to b... Read more
Incident date: Mar 21, 2025
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Incident date: Mar 24, 2024
The contact owns a 2024 Honda Ridgeline. The contact stated that while operating the vehicle with the auto high beam feature activated, the auto high beam feature malfunctioned, causing the high beam lights to turn off and on independently. The contact stated that the high beam lights were illuminated for more the 8 seconds before deactivating. The contact stated that the failure had created a vis... Read more
Incident date: Dec 7, 2022
Had my truck in for service and they found a cracked right front CV axle and carrier joint. I was told that this is a safety issue and could lead to uncontrolled steering, but then was told by two different dealers that the part is on national backorder with no time frame for availability. I was also told that this is a common issue and other RAM1500 models have had warranty repair or recalls, b... Read more
Incident date: Mar 24, 2025
The vehicle has downshifted to a low gear several times since I’ve owned it new in 2015. Usually has happened when starting to slow down to exit the highway. Driver and passengers were jarred and thrown forward unexpectedly. Driver was startled. Backend of truck swayed. Dealer service has been told over the years. They said they were aware but there were NO RECALLS and Ford didn’t have a FI... Read more
Incident date: Mar 24, 2025
The vehicle is available for inspection and evaluation if needed. Also can provide all records for service and repairs over last 2 years. Transmission failure hard shifting between gears 3-5 and 8-10, downshifting while driving vehicle will slow down and downshift even when accelerating. Had evaluated at several ford dealership that stated a new transmission was only solution after several attemp... Read more
Incident date: Mar 15, 2025
While driving slowly in stop & go traffic, the engine shuts off unexpectedly, often while the vehicle is moving at a slow speed (e-torque switching from 4 cylinders to 8 upon slight acceleration. The truck additionally applies the emergency brake and the shifter remains in Drive. I have to hit the 4 ways, turn the engine "off", turn the nob to Park, remove the emergency brake, restart the engine,... Read more
Incident date: Mar 13, 2025
There is metal shards in the oil from the engine. The oil burns up within a week or so. The guy at the oil change place said it was common in these make and model cars and I need a new engine. It can stall or catch fire which can pose a risk to me and/or other cars on the road. I drive around with a [XXX] son it's my daily car and the engine is not good. We are constantly having to put oil in it.... Read more
Incident date: Jun 14, 2023
The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made awar... Read more
Incident date: Jun 14, 2023
The contact owns a 2023 Ford Escape. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. There was no warning light illuminated. The dealer was notified of the failure, and the contact was instructed to bring the vehicle in for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The fai... Read more
Incident date: Feb 8, 2025
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken t... Read more
Incident date: Dec 12, 2024
Factory Aluminum Steering Box presents a severe safety hazard and should be immediately recalled due to its dangerous failure in cold and probably all temperatures. In low temperatures, the steering sticks and does not move freely, making normal driving extremely hazardous for both the driver and others on the road. While straight roads may not reveal the issue, attempting to turn on a curve becom... Read more
Incident date: Mar 22, 2025
The contact owns a 2020 Ford F-550. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experie... Read more
Incident date: Mar 17, 2025
Has an issue with the mass flow air sensor. I had this car for 7 months with 84,000 miles on it and noticed instantly that it had poor mileage and stalled a lot. Check engine came on the first time and I took it to have a diagnostic test and a P101 code came on, a couple of days later the car wouldn't start. Replaced the mass flow air sensor and the car was driveable but it had the same poor gas m... Read more
Incident date: Feb 12, 2025
The electrical components in my dashboard and computer system are shutting off while I am driving. “Charging System Service Soon” alert pops up but I have had my battery checked multiple times. The glitches are inconsistent and can happen 1-20 times during a 30 minute drive. When it glitches, I can not see my speedometer or anything else on my dash. It occasionally turns off my slippery mode, ... Read more
Incident date: Feb 22, 2025
While driving on the highway the front portion of our sunroof randomly shattered. There was no proceeding noise or hit from debris. The glass shattered upward with a large noise as if it exploded. The service personnel at the Lincoln dealership in Layfayette, LA inspected it and suggested it looked as though it exploded from inside possible due to pressure due to the direction of the remaining gla... Read more
Incident date: Mar 21, 2025
While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off... Read more
Incident date: Mar 21, 2025
The ABS and traction light appeared on the dash while driving on the freeway. I attempted to brake, while merging to exit but the car brake system did not respond. Luckily there were no cars close to us. Figured it could be a brake fluid problem so I added more fluid and it went away for a bit. It’s come back again and my car feels unsafe to drive. The brake pedal feels stiff or sometimes mu... Read more
Incident date: Mar 21, 2025
Power steering assist failure. Happening while not in motion.
Incident date: Jan 15, 2024
Based on thousands of posts, replies, etc, this seems to be a well known issue with this model/year Tesla as well as other years/models. It seems that the Wheel Sensor Cable is not fastened properly, and over time, the cable runs against the tire, causing the internal wires to be exposed, this in turn causes numerous faults to occur, which includes causing ABS, lane departure avoidance, traction c... Read more
Incident date: Aug 21, 2024
We own a RAM 2500 truck with an Integrate Brake Controller that is used to activate the trailer brakes on our 10,000+ lb 5th wheel RV. On our last rv trip, the Brake Controller test was not producing the necessary braking function on the trailer (putting more stress upon the trucks braking system). We became acutely aware of this as we attempted to stop on a downhill grade (highway exit ramp) wh... Read more
Incident date: Mar 17, 2025
I just got off work, and when I start my vehicle, my infotainment screen that I use for GPS and other features that are included in the safety of the car, and the screen just says, “Update Failed, Return to Dealer.”. The service advisor at Chevy says that this happens and that there is nothing they can do besides replace the entire radio, at a cost of $2000 with Labor. I also researched the is... Read more
Incident date: Mar 17, 2025
I received a recall notice from Amazon. Is there any refunding availability? I purchased this for my grandson and have been using this daily, the recalls state not to use any longer
Incident date: Mar 22, 2025
Truck will not shift and drops out of drive leaving you helpless