Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 26, 2024
I noticed a loud squeak when driving over bumps at lower speeds. Almost sounds like a bad shock or spring. I am not sure.
Incident date: May 23, 2025
My oil filter housing is bad on my Jeep. They were built with plastic which everyone knows doesn't last long and now changed to aluminum because they realized it was a problem for many owners. The issue you spend lots of money until can get to a shop and then a lot more money for repair. Leaking oil and coolant everywhere until you find out the issue plus the risk of fire if overheats extremely. M... Read more
Incident date: May 23, 2025
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle while driving. The vehicle was taken to the local dealer and was inspected. The vehicle was not repaired. ... Read more
Incident date: Jul 14, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated that several sensors were activated with contact being alerted to an issue with the Lane Keep Assist, and the vehicle veering out of the intended lane. The contact stated that while driving 45 MPH, the Forward Collision Avoidance: Automatic Emergency Braking activated unintendedly. The contact stated that the failure was self-corrected... Read more
Incident date: Jul 14, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated that several sensors were activated with contact being alerted to an issue with the Lane Keep Assist, and the vehicle veering out of the intended lane. The contact stated that while driving 45 MPH, the Forward Collision Avoidance: Automatic Emergency Braking activated unintendedly. The contact stated that the failure was self-corrected... Read more
Incident date: Jul 20, 2025
All lights on head dash are on , all components are not working properly or effected because of this. (Engine light brake light abs light tire light traction control light , sensors out all) while driving vechile reduces power does not operate randomly , have to pull over shut the car off and turn it back on. Has high vibrations lot of shaking, stauling. I have had it looked at with multiple shops... Read more
Incident date: May 14, 2025
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly ... Read more
Incident date: May 14, 2025
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle lost automotive power. The vehicle was shifted into park and restarted. The transmission warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with PCM failure. Th... Read more
Incident date: Jul 21, 2025
While driving home one day, the engine shut off while in traffic. The engine light had started to blink right before. The battery, starter, and oil levels were fine. A mechanic later confirmed the engine was locked. I see there are articles stating there were engine recalls for 2011-2014 Kia optima’s, but my 2014 Kia Optima EX was denied. Please help. I love my Kia. Thanks.
Incident date: Jul 21, 2025
August 2024 the dealership had my vehicle for over a month for major engine repairs after the motor mount snapped on the freeway and since then I only drove 3661 miles and I’m now convinced that they miss diagnosed and missed something It never drove the same after so on June 24th I was driving home and the engine seized and almost ejected me from the vehicle and I thank god for seatbelts The ... Read more
Incident date: Aug 15, 2023
The contact owns a 2013 Lincoln MKZ. The contact stated that the back-over prevention camera was inoperable. The contact stated that occasionally the screen was distorted or blank. The message that the camera was unavailable was displayed. There were no warning lights illuminated. The local dealer was contacted and confirmed that there was no recall or warranty coverage on the vehicle. The vehicle... Read more
Incident date: May 1, 2025
Rear wheel locked at 40 mph and power cutoff while on a highway on ramp (soft right turn) making the rear wheel slide to the right, causing my passenger and I to fall off the bike hurting our left extremities (legs, arms, wrists, elbows, shoulders) as it slid and ended on its left side on the right shoulder. Harley-Davidson RDRS and Rain Mode were turned on and the road was wet from a previous rai... Read more
Crash
2 injured
Incident date: Jul 20, 2025
The contact owns a 2014 Ford Edge. The contact stated that the back over prevention camera was unintendedly turning on and off. The message “Camera Unavailable - Contact the Dealer” was displayed. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V160000 (Back Over Prevention); however, the VIN was not included. The vehicle wa... Read more
Incident date: Jul 20, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 50 MPH, the B-pillar tri... Read more
Incident date: Jul 20, 2025
I have been having issues with engine hesitation, especially when pulling out onto the highway. More noticeable as we live out of town and our entrance is on a highway curve. As when I pull out, the response time is bad and had nearly caused us to get into a accident.
Incident date: Aug 6, 2020
The Radiator is not functioning, confirmed by a mechanic at a dealership. An engine light did appear to notify me of the problem, however the car has been kept in great condition without accident or cause for the radiator to stop functioning in such a young vehicle.
Incident date: Jun 2, 2025
The contact owns a 2021 Ford F-150. The contact stated that the exhaust baffles were making an abnormal ticking sound while the vehicle was idling. The contact also stated that the A/C outlet vent tab had separated from the vehicle, and the other tabs were loose. Additionally, the contact stated that while accelerating from a complete stop, the vehicle hesitated while responding. The contact state... Read more
Incident date: Jun 2, 2025
The contact owns a 2021 Ford F-150. The contact stated that the exhaust baffles were making an abnormal ticking sound while the vehicle was idling. The contact also stated that the A/C outlet vent tab had separated from the vehicle, and the other tabs were loose. Additionally, the contact stated that while accelerating from a complete stop, the vehicle hesitated while responding. The contact state... Read more
Incident date: Jun 2, 2025
The contact owns a 2021 Ford F-150. The contact stated that the exhaust baffles were making an abnormal ticking sound while the vehicle was idling. The contact also stated that the A/C outlet vent tab had separated from the vehicle, and the other tabs were loose. Additionally, the contact stated that while accelerating from a complete stop, the vehicle hesitated while responding. The contact state... Read more
Incident date: Jul 21, 2025
Jeep randomly shuts off while actively driving. I have automatic JL. Screen shows to service clutch. All dash lights come on, no buss bar detected, ABS, No traction control, Airbags, park sense off, check engine, steering locks up. Engine shuts off while driving. MPH screen goes blank all electrical stops working. Connector behind stock bumper is expised to the elements causing shortage. Putting ... Read more
Incident date: Nov 29, 2024
I have a 2016 Nissan Altima 3.5 Sr I brought into the Nissan dealership multiple times since 2022 now in 2025 at 100,000 miles to transmission is not working it's dying at intersections and oil is pouring out of the engine I was told that there was a recall that expired in April of 2023 however I was never notified about the recall despite taking my car to the Nissan dealership prior to that date ... Read more
Incident date: Aug 22, 2022
The contact owns a 2015 Ram 1500. The contact had received notification of NHTSA Campaign Number: 20V475000 (ENGINE AND ENGINE COOLING), and the vehicle was taken to a local dealer and the vehicle was repaired under the recall; however, the failure occurred, and tone wheel became delaminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was inform... Read more
Incident date: Aug 22, 2022
The information screen, which displays the backup camera and everything else that the car does, from radio to climate control, glitches and then goes black. From what I’ve seen on the internet, this is a widespread problem and, since it deals with the backup camera, is directly safety related.
Incident date: Aug 13, 2020
The embedded navigation system in my 2018 GMC Sierra is no longer supported. Paid map updates were available until 2023, when General Motors discontinued them without notice. This system was marketed as a core feature and provided offline GPS guidance independent of cell reception. I discovered the change while attempting to purchase an update and was told there are no remaining copies and that no... Read more
Incident date: Dec 1, 2023
While driving on I-75 in Atlanta about a month ago, my 2017 Nissan Maxima suddenly stopped accelerating. The engine was revving, but the car wouldn’t respond when I pressed the gas. It was unexpected and dangerous in fast-moving highway traffic. The same issue happened again on July 22, 2024, while I was driving on I-85. Both times, the car lost acceleration without warning in the moment. Befo... Read more
Incident date: Jul 31, 2024
8.4" touchscreen delaminating, causing ghost touches, which is changing my steering , timing, wipers, headlights, and suspension. The radio is going through stations, inputs, i can not use my android auto or use gps, all of my settings. It is very much a safety concern!
Incident date: Feb 21, 2025
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repai... Read more
Incident date: Feb 21, 2025
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repai... Read more
Incident date: Feb 21, 2025
The passenger headrest AHR has deployed a couple years ago while parked. I tried working with the dealer for the past year to get it fixed under a recall. The dealer said it was covered for a limited time but no longer is covered. I do not understand why that is. It seems this should be covered under a recall and is a safety issue.
Incident date: Jul 1, 2025
The contact owns a 2015 Ford Fiesta. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local O'Reilly's and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assist... Read more
Incident date: Jan 14, 2025
The contact owns a 2024 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Jul 17, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the is... Read more
Incident date: Jul 21, 2025
My four month old Kia Sportage suddenly lunged forward two times. sudden Acceleration incident. [XXX]
Crash
Incident date: May 1, 2025
My 2022 Honda Accord has a serious infotainment system malfunction, which has persisted since at least September 2023. The touch screen exhibits "phantom touch" issues — screens change erratically, and touch controls do not respond properly. This makes in-car navigation unreliable and forces me to use my phone for directions, which is unsafe and distracting. The dealership and Honda have acknow... Read more
Incident date: May 1, 2025
I was driving this morning and my car put itself in neutral. I think had to pull off to the side because it was not accelerating. I could get it to go over 20 mph. Every time I tired to accelerate. The engine would feel forced.
Incident date: Jul 16, 2025
The engine block of this vehicle is suspected of having a coolant loss/coolant intrusion fault per my independent, certified mechanic. Issues began about a year ago, before 70,000 miles. Several trips to the Ford dealer did not yield any helpful information. This issue started with an occasional misfire or rough idle on startup. A MIL engine scanner revealed code P0302, cylinder 2 misfire. The cod... Read more
Incident date: Jul 12, 2025
At roughly 20,000 miles, my cars' carplay connection begain to intermittently disconnect. Never could get it to reproduce the same results when at the dealership. At roughly 60,000 miles the VCU (vehicle cockpit unit) began glitching. It would flicker, go black and then come back after a few seconds. Now at 92,xxx miles (don't know how many miles because it's black right now) its off more than its... Read more
Incident date: Apr 1, 2025
I am submitting a formal complaint regarding a persistent and dangerous issue with the MMI (Multi Media Interface) system in my 2020 Audi S4. Since February 2025, the system has been spontaneously rebooting both while the vehicle is idling and in motion. When this occurs, the screen goes black and critical safety systems such as the rearview camera, parking sensors, and navigation become unavaila... Read more
Incident date: Apr 1, 2025
Our home is situated on a blind curve, and the speed limit is 55 mph. When pulling out onto the road, adequate acceleration is necessary to merge with the traffic flow. The truck initially accelerates as expected, then stops accelerating before suddenly jerking forward. Occasionally, it takes several seconds for the vehicle to accelerate, which creates a hazardous situation when approaching traf... Read more
Incident date: Jun 27, 2025
Recall Action Soon Issue Since 06-20-2025 Powertrain control module and secondary on-board diagnostic control module c software upddate For More Information Telematics Generated Issue Recall Action Soon Issue Since 04-25-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 2021-2023 model year mach-e vehicle... Read more
Incident date: Jul 20, 2025
The engine shut-off while still driving between 10-15 mph when entering a gas station and turning uphill. Cannot say for certain, but the vehicle behaved similar to when the "start-stop" engine system activates. Electrical seemingly remained on, could not accelerate, and the dashboard requested something along the lines of needing to "restart." Similar scenario occurred the day prior but this ti... Read more
Incident date: Jul 20, 2025
Summary of Issue: While driving my 2021 Nissan Rogue SL using cruise control, a vehicle turned left in front of me. My Rogue beeped, disengaged cruise control, and abruptly lost acceleration without braking. This sudden loss of throttle caused my car to decelerate in the middle of the road during active traffic, nearly resulting in a collision. There were no warning lights or messages, and the i... Read more
Incident date: Jun 20, 2025
Vehicle must have thought a shadow line in the road from a bridge indicated a wall I was about to hit, as it slammed on the breaks in the middle of the freeway. Car behind had to swerve to avoid. On the same trip, several nags of 'keep eyes on the road' were incorrect, as my eyes were directly on the road, but phone was in hand functioning as a microphone taking voice memos. Car proceeded to shut ... Read more
Incident date: Aug 16, 2024
The contact owns a 2016 Nissan Rogue. The contact stated that the vehicle failed to start after several attempts. There was no warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic; however, the mechanic was unable to determine the cause of the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The f... Read more
Incident date: Aug 16, 2024
The contact owns a 2016 Nissan Rogue. The contact stated that the vehicle failed to start after several attempts. There was no warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic; however, the mechanic was unable to determine the cause of the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The f... Read more
Incident date: Jul 1, 2025
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had ... Read more
Incident date: Jul 1, 2025
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had ... Read more
Incident date: Jul 1, 2025
Emergency Braking System engaged for no apparent reason with no other vehicles on the road. Potential for rear-end collision. This was the first event. Personally inspected forward looking sensors / camera for blockage, none found. Did not notice any messages or warning during the event. Wasn't looking at the dash during the event.
Incident date: Jul 14, 2025
wn a 2021 GMC Sierra 1500 6.2L (VIN: [XXX] ), which is now experiencing a severe misfire, engine ticking, and diagnostic code P318A. I’ve confirmed this issue is related to GM Recall N252494001 for engine connecting rod/crankshaft failure. However, I’ve been told my VIN has not yet been activated for recall repairs, and both the local dealership and GMC support have refused to escalate my case... Read more