Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Apr 1, 2024
At this time, the manufacture is unable to remedy the recall issues for the 2018 Jeep Cherokee that could affect the safety of the vehicle.
Incident date: Apr 1, 2024
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the e... Read more
Incident date: Apr 4, 2025
The abs keeps randomly disabling and then coming back on. When this happens, the cruise control is canceled which causes a sudden change in speed unexpectedly. Also, the 4x4 gets disabled. I believe the issue is this: hydraulic control unit can malfunction, impacting ABS, electronic stability control, and traction control performance software issue in the Anti-lock Brake System (ABS) control... Read more
Incident date: Apr 4, 2025
The contact owns a 2002 Honda Civic. The contact received notification of NHTSA Campaign Number: 19V501000(Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Apr 4, 2025
I get a power steer warning and the steering wheel locks while driving. I can absolutely not turn the steering wheel while the vehicle is running.
Incident date: Apr 4, 2025
The contact owns a 2017 BMW 530I. The contact stated while attempting to park the vehicle, the contact became aware that the headlights were inoperable. The contact stated that the headlights failed to function properly, and the lights failed to illuminate. The vehicle was taken to the dealer where it was diagnosed that the headlamps had failed and needed to be replaced. The vehicle was not repair... Read more
Incident date: Feb 13, 2019
Steering wheel appears to stick in position until a large amount of force is applied often resulting in an overcorrection.
Incident date: Feb 13, 2019
My Vehicle intermittently fails to go into "Drive" when pressing the gear shift button. Additionally, various warning messages appear at random, including: Lane Keeping Assist Problem, & Road Departure Mitigation System Problem. I have brought my vehicle to DCH Montclair Acura#709, located at 100 Bloomfield Ave, Verona, NJ 07044, on January 10, 2025, February 18, 2025, and March 13, 2025. Despi... Read more
Incident date: Jan 11, 2025
Driving the vehicle and the transmission jerks really hard shifts from 6th gear to 1st gear. This happened while I was driving it. It loses power and won't go the check manual wrench pops up and then the check engine light comes in. I was doing 50mph when this happened for the second time. First time I was doing 45mph. The dealership I had gotten it from worked on the truck and replaced the comput... Read more
Incident date: Mar 19, 2025
I am noticing intermittent issues with ADAS with all the following errors pop up at once. The issue comes on randomly and goes back to normal randomly. * Adaptive Cruise Control problem * Collision Mitigation Braking System Problem * Lane Keep Assist Problem * Road Departure Mitigation System Problem * Braking System Error Has not been confirmed by an independent service/dealer/insurance/police.... Read more
Incident date: Apr 3, 2025
We've had multiple issues with starting the vehicle. After number attempts to eradicate the issue, I Google searched the problems and found that the y connect harness from battery to alternator and starter had been remanufactured for improvement 3 times. I'm uncertain why this part did not have a recall for my vehicle. Mercedes manufacturer for our motor should be responsible for this issue since ... Read more
Incident date: Apr 3, 2025
Keyless entry continuously fails. When using the door handles to unlock or lock the vehicle the vehicle behaves as if key fob is not present if the key fob is in our pants pocket or pocketbook. We have to physically take the key fob out of our pants/bag where we then can observe the "handshake" between vehicle and key fob take place in order to lock/unlock vehicle. Vehicle has been at the deale... Read more
Incident date: Apr 10, 2024
I filed a complaint a couple months ago, about my car driving erratic and slipping of gears , jolting, cutting off in traffic etc; Now this complaint is about an accident caused by the jolting of the car which crashed my car into the back of someone else’s… this car is a death trap… Nissan needs to be held responsible for these death trap cars Cvt transmission is its major problem… this se... Read more
Crash
Incident date: Apr 10, 2024
I filed a complaint a couple months ago, about my car driving erratic and slipping of gears , jolting, cutting off in traffic etc; Now this complaint is about an accident caused by the jolting of the car which crashed my car into the back of someone else’s… this car is a death trap… Nissan needs to be held responsible for these death trap cars Cvt transmission is its major problem… this se... Read more
Crash
Incident date: Jan 1, 2025
I have had this car seat since December 25,2023 and the seatbelt has frayed along the right thigh area. There has been no incorrect use of this seat. This is very concerning for safety and is supposed to last my child for years to come but now am unable to use.
Incident date: Jun 1, 2024
Extended warranty was issued on driver and passenger front seat belt assembly due to crack in upper seat belt plastic guide, preventing proper retraction. I would like the report the same issue on 3rd row rear passenger seat belts as well.
Incident date: Jun 1, 2024
The contact owns a 2023 Fisker Ocean. The contact received an unknown recall notification. The contact attempted to reach the manufacturer but was unsuccessful since the company had filed for bankruptcy protection and was no longer in business. The contact stated while driving 20 MPH, the vehicle shuddered violently and stalled. There were no warning lights illuminated. The contact merged to the l... Read more
Incident date: Mar 8, 2025
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle experienced an unintended transmission downshift and the vehicle stalled. The transmission warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed th... Read more
Incident date: Apr 3, 2025
The Dealer did not complete this Safety Recall, They refused to follow up with the repair description of 73A which is part of this 66A they both have the same NHSTA Number. The vehicle seems to be more difficult to drive after getting it back from the dealer. I also noticed new cosmetic damages, and a missing cover under the fender-well. The vehicle was returned to me with an incomplete recall. ... Read more
Incident date: Apr 3, 2025
In July 2023, my 2020 Audi Q7 experienced a complete electrical failure at highway speeds due to a Belt Starter Generator (BSG) malfunction. Audi replaced the BSG with the same faulty part. Months later, I noticed increased oil consumption and loud engine noise. Despite multiple service visits and reporting these issues, Audi failed to properly diagnose the problem. In January 2025, despite a clea... Read more
Incident date: Apr 3, 2025
In July 2023, my 2020 Audi Q7 experienced a complete electrical failure at highway speeds due to a Belt Starter Generator (BSG) malfunction. Audi replaced the BSG with the same faulty part. Months later, I noticed increased oil consumption and loud engine noise. Despite multiple service visits and reporting these issues, Audi failed to properly diagnose the problem. In January 2025, despite a clea... Read more
Incident date: Mar 30, 2025
While driving my truck and making low speed turns the dashboard (including center console) cuts off, along with my power steering. The truck has also shut off completely making u-turns causing me to almost crash. This also happened while driving around 60mph on the freeway, the entire dashboard went out, loss of steering, and truck shut off, almost causing an accident. When it does happen, it will... Read more
Incident date: Nov 27, 2024
The vehicle is a 2025 BMW X7 M60i purchased in New Mexico on [XXX]. The car's emergency call system and navigation became disabled on [XXX] after taking the vehicle to a car wash. Subsequently the car was brought to the BMW dealer for repairs; however, the problem recurred after several days, dashboard now showing a traction control warning light. Since the initial malfunction on [XXX], this car h... Read more
Incident date: Apr 3, 2025
BCM software is out of date or not programmed correctly, car turns off while driving. when park and off and the keys are away, car tries to turn on by itself. power lost while driving
Incident date: Mar 17, 2025
My battery will not hold a charge. This will not allow me to remote start or unlock doors. The interior lights don’t come on at night. It happens probably 10 times a month.
Incident date: Apr 1, 2023
The contact owns a 2003 Nissan Pathfinder. The contact stated there was corrosion on the passenger’s side front struts. There were no warning lights illuminated. The vehicle was taken to the local dealer, who declined the repair under Manufacturer Campaign ID: R1107 with NHTSA Campaign Number: 11V244000 (Steering, Suspension). The driver’s side front struts were repaired prior to the failure. ... Read more
Incident date: Mar 24, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the vehicle lost power. The infotainment system went blank, and the power train and check engine warning lights illuminated intermittently. The vehicle was steered to the side of the road and turned off. The contact stated that on the last occasion when the vehicle experienced the failure, the rear wheels ... Read more
Incident date: Mar 24, 2025
The contact owns a 2022 Toyota Corolla Hatchback. While the contact's wife was driving at an undisclosed speed, the steering power low and the engine stop warning lights illuminated. The vehicle lost motive power in the middle of the road. The contact's infant child was an occupant in the vehicle at the time of the failure. The contact stated that due to the failure, the vehicle was almost rear-en... Read more
Incident date: Apr 2, 2025
My son was coming home from work 3/26/2025 after 5 pm, when a warning message came on that said "Engine Power Reduced". My son attempted to pull over, however, the brakes did not work. This caused a definite safety risk to my son and others as he could not stop the vehicle. Gratefully, he was on the street and not on the freeway where speeds are higher which could have caused injury or possibly de... Read more
Incident date: Dec 15, 2024
(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECO... Read more
Incident date: Feb 28, 2025
Death Wobble on this vehicle. It shakes uncontrollably at higher speeds after hitting a bump in the road.
Incident date: Nov 15, 2023
The contact owns a 2020 Ford F-150. The contact stated that the check engine warning light was illuminated, and the contact became aware of a significant loss in fuel economy. The vehicle was taken to a certified mechanic who diagnosed that the catalytic converter had failed. The vehicle was not repaired. The vehicle was taken to the dealer, who diagnosed that the catalytic converters had failed. ... Read more
Incident date: Nov 15, 2023
The contact owns a 2020 Ford F-150. The contact stated that the check engine warning light was illuminated, and the contact became aware of a significant loss in fuel economy. The vehicle was taken to a certified mechanic who diagnosed that the catalytic converter had failed. The vehicle was not repaired. The vehicle was taken to the dealer, who diagnosed that the catalytic converters had failed. ... Read more
Incident date: Mar 13, 2025
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The conta... Read more
Incident date: Dec 9, 2024
The contact owns a 2017 Ford Escape. The contact stated that the coolant inside of the coolant reservoir was extremely low, and the check engine warning light was illuminated. Additionally, the message "Transmission Error" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine had exp... Read more
Incident date: Dec 9, 2024
The contact owns a 2023 Toyota Camry Hybrid. The contact stated while the vehicle was parked, the contact noticed an abnormal fuel odor around the exterior of the vehicle. In addition, the contact noticed a yellow fuel stain on the fuel cap door and onto the rear tire. The contact stated that the fuel leak had damaged the paint on the vehicle. The vehicle was taken to the dealer where it was diagn... Read more
Incident date: Feb 3, 2025
Got a notice of a recall on the Nuna Rava and was told to order a remedy kit right away. I also checked to make sure the harness was locking in place. It was not and the car seat was unsafe to use. I order the remedy kit 2 weeks ago. Was told it was sent out and kept emailing to find out the status. I finally ask to have a supervisor call me as we could not take my [XXX] son in our car anywhere... Read more
Incident date: Feb 3, 2025
Got a notice of a recall on the Nuna Rava and was told to order a remedy kit right away. I also checked to make sure the harness was locking in place. It was not and the car seat was unsafe to use. I order the remedy kit 2 weeks ago. Was told it was sent out and kept emailing to find out the status. I finally ask to have a supervisor call me as we could not take my [XXX] son in our car anywhere... Read more
Incident date: Apr 1, 2025
The issues has been reported by many others about the very loud and distracting static noise from car radio . It makes it very to drive with such a loud noise . It is a honda issue that should really be addressed . It is a safety issue just like any other thing that can and would be wrong with the car . It is a piercing noise that would really just get under you're skin and and distract you fro... Read more
Incident date: Aug 21, 2024
Car stalled at intersection due to start/stop feature. Engine did not restart when my wife removed her foot from the brake pedal and went to press the gas pedal. Engine stalled. After turning the car completely off it would start back up.
Incident date: Aug 21, 2024
The car will drop into neutral while on the highway. This happens mostly when trying to accelerate to merge into traffic, down shifting to pass someone etc. Once the car goes into neutral you lose all power. This presents a safety risk as you can be trying to pass someone or merge into traffic and your vehicle stops accelerating. This happened to me when trying to merge onto a busy freeway. I... Read more
Incident date: Jan 1, 2022
The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the RPM increased quickly to over 7,000 RPM; however, the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failur... Read more
Incident date: Feb 1, 2025
My vehichle will not go in reverse my wheels are locking up and also my car is going over 6000 rpm when going down the highway and not wanting to shift gears where it is a safety concern for myself and my kids well being
Incident date: Apr 1, 2025
The contact owns a 2017 Chevrolet Traverse. The contact stated that while operating the vehicle, the message "Service Air Bag" intermittently flashed on and off. The vehicle was taken to the local dealer who diagnosed that the driver’s side curtain air bag sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The contact was inform... Read more
Incident date: Apr 1, 2025
While traveling down I-95 at 65 mph the truck shut down without warning. Extremely dangerous situation. The Cadillac dealership took the truck in and replaced the entire engine. I requested a buy back but was denied. I spoke to the dealership and GM corporate but neither would consider my buyback request.
Incident date: Apr 1, 2025
The power steering on my 2008 Mazda 3 went out. I took it to a mechanic shop who diagnosed the power steering pump is creating pressure that is getting to the rack and pinion and the fluid is just bouncing off of the rack and pinion and the computer system does not know how to function, so the power steering is not working.
Incident date: Apr 1, 2025
I have been waiting for a recall to be assessed since October. My dealership is still “waiting for parts”
Incident date: Apr 1, 2025
Engine Shut off, misfires, put me on side of road twice. Dealer replaced engine with remanufactured engine, took car home, next day same thing happen, misfired, and put me on side of road again! Car been at dealer for 2 months Cadillac refuses to acknowledge.
Incident date: Aug 30, 2024
See attached document for complaint.
Crash