Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jul 29, 2025
Hazard flashers turn on by themselves any rime night or day even while driving. Transmission oil cooler leaks. Transmission shift lever bushing in shift cable broke [ Thankfully while not on the road ] This car only has 25,000 miles on it
Incident date: Jan 1, 2024
The contact owns a 2018 Ford Edge. The contact stated that the vehicle hesitated while accelerating; however, after driving for a while, the vehicle operated as designed. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with coolant intrusion in cylinder #2, causing engine failure. The mechanic informed the contact of a Techni... Read more
Incident date: Dec 4, 2024
Driver assist systems disable themselves occasionally and seemingly at random. It seems that something is hyperactive or overly sensitive with the system. I have stopped to clean areas where camera is and it doesn't seem to make a difference or helps for a little while and then happens again. Unable to use cruise control for remainder of trip without calling dealership and them telling me to pres... Read more
Incident date: Mar 19, 2025
The Break System is malfunctioning. ADAS System Malfunctioning. Internet problem. The driver's side left HVAC is making a cracking sound. I received a Recall message from the manufacturer and NHTSA, but the person from the dealership service is not going to fix the problem, and he says the message is not Valid. Please help me go through this. And he is not going to honor the warranty. FYI, I al... Read more
Incident date: Mar 19, 2025
The Break System is malfunctioning. ADAS System Malfunctioning. Internet problem. The driver's side left HVAC is making a cracking sound. I received a Recall message from the manufacturer and NHTSA, but the person from the dealership service is not going to fix the problem, and he says the message is not Valid. Please help me go through this. And he is not going to honor the warranty. FYI, I al... Read more
Incident date: Nov 27, 2024
Transmission selector is poking my fingers.
Incident date: Mar 14, 2025
I have had problems with the clutch 3 times and had it repaired and it sounds like it is going again i have only 44,000 miles on my 2018 and this is ridiculous I love my ford but something has to be done. My warranty is over 7/2026.
Incident date: May 1, 2025
Friday July 25, 2025 I was driving my 2019 GMC Terrain SLE and when exiting the interstate the brake pedal got hard and I could not stop. After almost rear ending another vehicle, I got the vehicle into the ditch and safely off the road. After several attempts to correct the problem, I was unsuccessful. The vehicle was towed home and seen by a mechanic. The vacuum pump went out while I was driving... Read more
Incident date: Jul 22, 2025
Transmission stop working suddenly, no lights ON, the car just stopped in the middle of the road. Turbo system cause sudden acceleration . Heat shields get rusty and break.
Incident date: Jul 27, 2025
Failure occurred at highway speed. A host is warning light came on and the car lost power. Lights that came on included emissions, traction control, power steering, all wheel drive and towing (I wasn’t towing anything). No lights were on before the incident. The vehicle lost power and could not maintain any speed. I was able to roll into the breakdown lane. The vehicle was brought to a local Hon... Read more
Incident date: Jun 9, 2025
While driving on the highway, our vehicle suddenly stopped accelerating without warning, forcing us to pull over immediately. There were no warning lamps, messages, or prior symptoms before the failure occurred. We had to stop on a narrow shoulder with no guardrails, leaving us exposed to fast-moving traffic and putting our safety at serious risk. The vehicle was inspected by a local dealership, w... Read more
Incident date: Jul 28, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Nov 11, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair. The contact was informed that the dealer needed permission from the manufacturer for the recall repair. The contact stated that while driving at various speeds, the ABS warning light illuminated, and the alarm... Read more
Incident date: Jul 4, 2025
While driving and going around a curve to the right, the steering 'locks up' and I need to tug on the steering wheel to bring it back to center. This does not happen every time, but it is becoming more frequent. It most recently happened on Friday, July 25, 2025 and then again today, July 28, 2025.
Incident date: Jun 9, 2025
I leased a brand-new 2025 Hyundai Palisade (Calligraphy trim) on June 27, 2025. Immediately after delivery, I noticed the rear air conditioning system was blowing only hot air, making the third-row seats unusable during summer. Despite calling the dealership and Hyundai Corporate right away, I was unable to receive a timely resolution. I had to take the vehicle in for service, which took several ... Read more
Incident date: Jul 26, 2025
The fuel injectors failed on this vehicle, the vehicle’s engine light came on as I was driving and I took the car to the dealer where I purchased it from. The dealer told me.what the issue was and that they needed to keep the car because it was dangerous to drive.
Incident date: Jul 28, 2025
Subject: Urgent Safety Complaint Regarding Jeep with Death Wobble – Purchased from Maxon Buick GMC, Union, NJ Dear NHTSA, I am writing to report a serious safety issue involving a Jeep SUV I purchased for my son on [XXX], from Maxon Buick GMC located in Union, New Jersey. The vehicle was purchased for over $30,000, and within the first day of driving, my son began experiencing what is commonly... Read more
Incident date: Jul 28, 2025
Rear passenger shock was leaking oil around braking system creating burnt oil smell while driving. At this point mileage for warranty was over by 2,000 miles and was not covered by Ford warranty. We had to pay over $900.00 for the replacement from Ford. Fast forward 2 months, on the freeway driving 70 mph, the rear driver’s side shock reservoir detached and almost hit the car behind us. Again, w... Read more
Incident date: Jul 27, 2025
This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reason... Read more
Incident date: Jul 7, 2025
mechanical and safety-related failures observed in a Mercedes-Benz vehicle, specifically involving the suspension system, wheels, and braking components. Despite extensive repair efforts—including replacement of all four wheels and tires, complete AWD four-wheel alignment, and diagnostics performed at authorized Mercedes-Benz dealerships—the underlying issues persist. To date, the total cost i... Read more
Incident date: Jul 25, 2025
My back sliding door on the left side just locked up and will not release. This car is a 2016 with only approx 43,600 miles . The door just will not open at all. This has a tsb#23-017-20 i found on line where others have complained
Incident date: Jul 27, 2025
Service Trailer Brake message constantly displays on the dash. But I don't haul trailers.
Incident date: Jul 27, 2025
Collision warning came on auto brakes for a second. Then light stayed on. Took to Dealership and was told Collision camera was out of alignment due to brackets moved or bent.
Incident date: Jun 5, 2025
On or around July 12th 2025 at low speed of 2-4 mph my rear end locked up sending everyone in the vehicle hard stop forward. The vehicle wouldn't disengage leaving me no choice but to have it towed for the second time 1st time happened exactly the same about month and a half prior. Gmc service department department claims they couldn't find anything wrong after it sat for two days in there lot aft... Read more
2 injured
Incident date: Jun 5, 2025
On or around July 12th 2025 at low speed of 2-4 mph my rear end locked up sending everyone in the vehicle hard stop forward. The vehicle wouldn't disengage leaving me no choice but to have it towed for the second time 1st time happened exactly the same about month and a half prior. Gmc service department department claims they couldn't find anything wrong after it sat for two days in there lot aft... Read more
2 injured
Incident date: Jun 5, 2025
Ive had my car for 1 month. I drive for 4-5 hours a day and when I hit a decent bump in the road or enter/exit a steep driveway the drivers seat will click forward or backward a notch. This has happens every day, several times per day.
Incident date: Jul 24, 2025
The dash design has a high gloss smooth painted surface with highly polished aluminum trim. The dash is at an angle that reflects light badly blinding the driver. Because the dash is at a similar angle on a large area, sometimes it’s impossible to position your hand to block all of the glare. It’s extremely dangerous when conditions are right. The polished aluminum should be overlaid with a se... Read more
Incident date: Jul 24, 2025
The ABS module has quit working and Stellantis and our local Jeep Dealership keeps saying the part is back ordered or under Engineering review and this has been going on for 2 years. With the ABS module not working some of the vehicles systems do not work as designed. Obviously the ABS system is deactivated. The module also controls the cruise control, anti hill assist and there is noticeable d... Read more
Incident date: Jul 24, 2025
The plastic frame of the rear sliding window failed. This has allowed water to enter the cabin, which can cause mold and other health issues. This seems to be a common issue with these trucks. My truck has a certified preowned warranty and GMC said they would only cover part of it. They charged me $400 as a deductible, which there should be no deductible per certified preowned warranty. I feel lik... Read more
Incident date: Jul 24, 2025
The contact owns a 2022 GMC Yukon. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. The contact attempted to restart the vehicle however, the vehicle failed to restart. There were several family members inside the vehicle during the failure. No warning lights were illuminated. A nearby driver attempted to jumpstart the vehicle; however, the vehi... Read more
Incident date: Jul 24, 2025
We had a drivetrain malfunction losing all power to car as we were driving.The car lost all control and drove less than 20 feet before coming to a complete stop on the middle of the road. We were not notified about any recalls on the car and just saw there was one on your site. BMW has now had our car for 3 weeks and has had their engineers working on it saying they are testing teach individual po... Read more
Incident date: Jul 25, 2025
Unknown vehicle just went dead while driving
Crash
Incident date: Jul 25, 2025
The master brake cylinder failed around the 1600-mile mark. It seems to be occurring on 2025 Chevrolet Traverse and Buick Enclave models. GM has no ETA on replacement parts. I took it to a nearby dealer service center (Dave Kirk Chevrolet in Crossville, TN), and they diagnosed the issue. I took it to a second dealer (Murfreesboro Chevrolet Buick GMC in TN), and they diagnosed the same issue. The ... Read more
Incident date: Jul 25, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving at various speeds, the vehicle was veering to the right or to the left and was moving upwards and downwards. Additionally, the contact stated that the vehicle was veering excessively to the left or to the right while turning. The vehicle was taken to an independent mechanic, where the front brakes were replaced, and the... Read more
Incident date: Jul 25, 2025
The contact owns a 1999 Mazda MX-5. The contact received notification of NHTSA Campaign Number: 00V032000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer and several other dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the i... Read more
Incident date: Jul 25, 2025
Rear view camera is all blury
Incident date: Jul 25, 2025
The bottom part that holds the windshield down is coming off. My windshield sounds like it is going to fly off when I drive. It makes a constant loud noise when driving. This has been an ongoing issue for almost 2 years. Ford told me they couldn’t do anything about it.
Incident date: Jul 24, 2025
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: May 1, 2024
The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more frequently. Navigation, car play and the radio are affected. It is startling when the radio turns on when it was previously turned off. It is not possible to use the navigation system. The concern is that the MMI controls other important functions and it's unclear if they will ... Read more
Incident date: May 1, 2024
The contact owns a 2019 Ford Fusion. The contact stated that upon start the vehicle, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the head gasket was faulty and needed to be replaced. Additionally, the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. T... Read more
Incident date: Jun 22, 2022
The auto idle stop caused my Pilot to not restart as I was taking my foot off the brake turning left on a busy road. I had to be towed as my car would not start. The Honda repair center said there is an Engineering Request ([XXX]) trying to gather information about the issue, but no fix other than having to turn off the feature every time I restart the car. I am now extremely concerned about m... Read more
Incident date: Jun 22, 2022
After owning my motorcycle for less than a year and only having 4211 miles on it, and taking it to the Harley dealership they determined that the 4th gear exploded and sent shrapnel throughout the engine and oil pump. The bike is outside manufacturer warranty and Harley(the company) won’t admit that this was a defect on their end, although the dealership repair tech did say that he thought it co... Read more
Incident date: Jun 22, 2022
After owning my motorcycle for less than a year and only having 4211 miles on it, and taking it to the Harley dealership they determined that the 4th gear exploded and sent shrapnel throughout the engine and oil pump. The bike is outside manufacturer warranty and Harley(the company) won’t admit that this was a defect on their end, although the dealership repair tech did say that he thought it co... Read more
Incident date: Jul 23, 2025
Tesla’s automatic wipers are unreliable. This vehicle lacks a dedicated rain sensor and instead uses the forward-facing camera and neural net to detect moisture. In light rain, the system often fails to activate. More critically, it frequently triggers false wipes during dry conditions—sometimes multiple times per day. Each dry swipe smears debris (e.g., bugs, sap), reducing visibility and ri... Read more
Incident date: Apr 24, 2025
The contact owns a 2023 Kia K5. The contact stated that upon purchasing the vehicle new and driving off the dealer lot, the message "Radar Sensor Blocked" was displayed. The dealer was informed but no assistance was provided. The vehicle was driven to the residence. The contact stated that another message indicating that a sensor was blocked was displayed, and the check engine warning light was il... Read more
Incident date: Jul 3, 2025
Purchased used 2019 RDX from Acura dealer in June 2025. Within the first 30 days of owning the RDX we noticed the Airbag Sensor for the front passenger seat would not recognize my 90 lb daughter seating in the seat and the air bag sensor would indicate the seat was empty, which would result in the airbag not deploying if we were in an accident. I took video of this happening and took my RDX into d... Read more
Incident date: Jul 3, 2025
Purchased used 2019 RDX from Acura dealer in June 2025. Within the first 30 days of owning the RDX we noticed the Airbag Sensor for the front passenger seat would not recognize my 90 lb daughter seating in the seat and the air bag sensor would indicate the seat was empty, which would result in the airbag not deploying if we were in an accident. I took video of this happening and took my RDX into d... Read more
Incident date: Jul 23, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving approximately 70 MPH, the transmission failed to operate as intended, and the vehicle lost motive power. The contact coasted to the side of the road and had the vehicle towed to the dealer. The vehicle received an undisclosed repair; however, when shifting to reverse and then into drive, the vehicle failed to respond while a... Read more
Incident date: Jun 1, 2025
I REALLY DONT REMEMBER THE DRIVER IMPACTED THE FRONT DOOR AREA OF MY VEHICLE.
Crash
2 injured
Incident date: Jul 24, 2024
MMI screen keep turning on and off every minute. This MMI is a brain of audi which controls cameras, sensor for brake and collision, parking assistance, etc. This MMI malfunction has been a big issue and none of the dealer had a permanent solution for the fault. As this MMI function begin to get worse, it could shut off the remaining functions as odometer, speed meter.