Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Apr 7, 2025
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Incident date: Apr 16, 2025
Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it r... Read more
Incident date: Mar 26, 2025
Every few days of car not being used battery is being completely drained. We replaced 3 new batteries with a span of a 1 year.
Incident date: Mar 26, 2025
1) Infotainment system crackles, pops, and shuts off frequently. Will not come on sometimes until 5 minutes into the drive, meaning we cannot use our rearview backup camera. This was recalled in other models but not our specific VIN. 2) “Shutter grill problem; power reduced” comes on randomly even when just idling. 3) Sliding doors will bounce shut or not open all of a sudden! Both doors a... Read more
Incident date: Feb 14, 2024
The contact owns a 2015 GMC Yukon XL. The contact stated that while his wife was driving approximately 35 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The driver was able to steer the vehicle into a parking lot. The contact stated that his wife attempted to restart the vehicle; however, the vehicle failed to restart. The contact stated that his wi... Read more
Incident date: Mar 1, 2025
the abs light came on the dash and traction control.i was driving in a rain storm and went around a corner and front end started to slide.was only going 35 mph so I didn't lose control.this happened on.04/15/2025 .if I would have been going any faster I would have lost control.this is very dangerous as I realized. it should be fixed by GM for safety concerns.
Incident date: Apr 16, 2025
Dash display fails (tablet). Cannot see any of the gauges (fuel, Air, etc.). Downs unit for operation, unable to operate. Dealer fix is to replace with analog display.
Incident date: Apr 3, 2025
E torque system on this truck has had several problems Factory did replace it, but still has issues Before replacing the system, my truck shut down in the middle road several times very dangerous After replacing the system, I now get strange issues remote start stop won't work Had several situations with the truck, stopping and starting again
Incident date: Apr 3, 2025
The water pump has been replaced twice already and the water pump needs to be replaced again at 105,000 miles. This will be the fourth water pump this vehicle has. The originally came with, two replacements, and now the one that it needs because it is leaking like the previous three. The turbo charger failed and was burning oil. That was replaced. A month later it is back at the dealership being... Read more
Incident date: Apr 3, 2025
Hello, I am writing a request to supplement 19N01 on Ford models as I had a near accident that almost happened. First, as I was driving, my mileage odometer was glitching showing dashes "------", also notice that my check engine light came on and as a result the airbag off warning was showing as well. As a result of all this, seems that the vehicle malfunction as my vehicle was in "limp mode" whil... Read more
Incident date: Apr 16, 2025
On about [XXX], I was driving and my engine felt like it missed and my check engine light came on and a message appeared telling me to get remote throttle serviced. The truck began to drive badly and lack of acceleration made it difficult to maneuver in traffic. The truck was very difficult to start and unsafe to pull into traffic due to lagging ability to accelerate. I took it to a Firestone an... Read more
Incident date: Apr 16, 2025
While driving on the freeway, my Ford's sunroof spontaneously shattered. There were no vehicles in front of me, I live in San Diego County and the weather was in the mid-60's and I did not have my air on. It sounded like an explosion or gunshot. I immediately pulled off on to the shoulder and saw the shattered sunroof, and since I was about to exit to my house, I continued home and called the Cal... Read more
Incident date: Apr 16, 2025
Check engine light indicated on the dash, immediately took it to an nearby auto mechanic Tuffy in Fort Myers Florida, off of Daniel's parkway. The said the diagnostic said it was valve cover and gasket replacement. Got a second opinion at Apex Auto in Tire in Fort Myers. Had them install a new valve cover and gasket cover. Check engine light was still visible. Probing a further diagnostic. They in... Read more
Incident date: Sep 3, 2022
Unknown, The vehicle will begin to jerk or shake when it gets up to about 30 - 40mph then levels out. Sometimes it will repeat the jerking when traveling at speed of 50 - 60mph for a few seconds then levels out. Sometimes the vehicle hesitate on take off from a stopped position.
Incident date: Apr 15, 2025
While making a turn in a parking garage at low speed, I heard a loud popping sound. When I got out to inspect, I discovered that the front wheel had collapsed inward. There was no collision, curb hit, or external damage—just a spontaneous failure of the suspension system. This is the second time this same failure has occurred within the past year on this vehicle. The incident caused a complete ... Read more
Incident date: Apr 15, 2025
The windshield on this vehicle is faulty. On online forms, others have commented on the same thing I am experiencing: the integrity of this windshield is so weak that within a couple months (sometimes just a few days) of having the vehicle, you can get multiple chips or cracks. On my last chip, I was driving on a Michigan highway at least 30 yards from other vehicles when something chipped my wind... Read more
Incident date: Apr 15, 2025
Transmission recall was performed at a gmc dealership. Vehicle has been the the shop repeatedly since. Coolant control valve crank case position sensor new catalytic converter and dpf system. New low temp coolant loop pump. In the shop now for another low temp coolant pump that’s been shorted out. Seems to have on going electrical issues since recall was performed
Incident date: Apr 7, 2025
See attached document for complaint.
Incident date: Apr 14, 2025
The contact owns a 2017 BMW 330I. The contact stated that while the vehicle was parked, upon inspecting the vehicle, the contact noticed coolant leaking from under the vehicle. The message to add coolant was displayed. The vehicle was taken to an independent mechanic where the engine was inspected, and the contact became aware of stains of coolant coming from the head gasket. The contact was infor... Read more
Incident date: Apr 1, 2025
Reference Investigation: EA25004, No Restart After Auto Start/Stop Engages 2 separate instances 1st instance during stop and go driving on highway in heavy traffic, engine failed to restart automatically after full stop, message stating something about neutral appeared, unsure exactly what message stated. I had to shift to park and hold the brake down for a normal start. 2nd instance 2 weeks af... Read more
Incident date: Apr 1, 2025
Reference Investigation: EA25004, No Restart After Auto Start/Stop Engages 2 separate instances 1st instance during stop and go driving on highway in heavy traffic, engine failed to restart automatically after full stop, message stating something about neutral appeared, unsure exactly what message stated. I had to shift to park and hold the brake down for a normal start. 2nd instance 2 weeks af... Read more
Incident date: Mar 20, 2025
The contact owns a 2015 GMC Terrain. The contact stated while driving 70 MPH with cruise control activated, the RPM suddenly increased to redline, after which the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the posit... Read more
Incident date: Oct 31, 2024
All safety features disabled, srs light turns on, vehicle shuts off when driving, guage cluster is inop doesn’t show speed.
Incident date: Aug 1, 2024
My ABS, traction control and cruise control do not work because the ABS control module is bad. Dodge does not offer any fix or repair. There is no response from Dodge on when there will be a remedy.
Incident date: Aug 1, 2024
The contact owns a 2022 Tesla Model S. The contact stated while the vehicle was parked and occupied, the message “Electrical System Power Reduce - Vehicle will Shut down” was displayed. The contact stated the vehicle had stopped charging and turned off once removed from the charger. The contact stated that the message “Climate Keeper Unavailable Due to System Fault” was displayed. The vehi... Read more
Incident date: Dec 15, 2024
The contact owns a 2020 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on several occasions, after driving for several miles, the temperature gauge remained at HOT(H). The vehicle was steered to the side of the road each time and turned off for 10 minutes before restarting. The vehicle... Read more
Incident date: Apr 3, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the ... Read more
Incident date: Apr 11, 2024
Door handle chrome plating is peeling off. Finger cut when opening the car door. Chrome tips on window buttons had already been recalled for the same reason, but the door handles were not included in this recall. Attached picture of finger was 7 days later.
Incident date: Apr 11, 2024
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the driver's side windshield exterior A-pillar trim separated and flew off the vehicle. The vehicle was taken to the dealer, where the contact was inform... Read more
Incident date: Apr 1, 2025
UNKNOWN - Internet says the camera is faulty. Dealer told me faulty injectors. There was a separate recall for the injectors which my VIN "wasn't affected"
Incident date: Apr 1, 2025
UNKNOWN - Internet says the camera is faulty. Dealer told me faulty injectors. There was a separate recall for the injectors which my VIN "wasn't affected"
Incident date: Apr 6, 2025
Sudden surge and acceleration upon parking. I had brakes depressed pulling into a parking space when the vehicle felt like it jumped and quickly accelerated. It veered left missing the parked van in front of me but crashing into the parked Honda Accord two spots over and one in front. It crashed into the back tire and fender area of the passenger side of the Honda pushing it completely out of its ... Read more
Crash
RAM
PROMASTER 1500
(2023) — ENGINE
Apr 15, 2025
Incident date: Apr 15, 2025
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
RAM
PROMASTER 1500
(2023) — UNKNOWN OR OTHER
Apr 15, 2025
Incident date: Apr 15, 2025
The panoramic roof fabric has become unhinged from the track and caused a visibility issue for my rear view mirror.
Incident date: Aug 1, 2023
Car jerking,Rpm needle jumps alot,feel like im going to run into someone or something, not getting gas mileage like before.
Incident date: Apr 10, 2025
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Dec 1, 2024
The contact owns a 2017 Ford F-150. The contact stated that while his son was driving approximately 60-70 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact's son was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was diagnosed with engine failure. The dealer informed the contact that the ... Read more
Incident date: Mar 31, 2025
The contact owns a 2020 Ram 1500. The contact stated that while driving 25 MPH, the vehicle shut off; however, the vehicle kept running for several more feet. The contact attempted to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was towed to the residence. While the vehicle was at the residence and turned off, the alarm sounded. The vehicle was then towed to a... Read more
Incident date: Mar 31, 2025
The contact owns a 2020 Ram 1500. The contact stated that while driving 25 MPH, the vehicle shut off; however, the vehicle kept running for several more feet. The contact attempted to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was towed to the residence. While the vehicle was at the residence and turned off, the alarm sounded. The vehicle was then towed to a... Read more
Incident date: Apr 12, 2025
My 2025 RAM 2500 is throwing a P0315 Engine Code. This is part of the NHTSA ID Number: 11016056 and Manufacturer Communication Number: S251800000. Dealer has advised me to not drive the vehicle until there is a fix for it. Truck only has 150 miles on it.
Incident date: Apr 12, 2025
The contact called on behalf of his girlfriend, who owns a 2016 Ford Focus. The contact stated that while attempting to start the vehicle, the contact became aware that the steering wheel was extremely loose. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage wa... Read more
Incident date: Apr 2, 2025
The service 4wd light went on. It was diagnosed as a faulty power transfer unit. There is a recall for my make , model and year but not my vin#.
Incident date: Mar 31, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 25 MPH, the ... Read more
Incident date: Mar 31, 2025
The contact owns a 2021 Ford F-150. The contact stated while driving at various speeds, the vehicle suddenly decelerated and could only be driven at an excessively slow speed. The traction control, brakes, and ABS warning lights were illuminated. The vehicle was towed to Kings Auto, where it was diagnosed that the ABS pump had failed and needed to be replaced. The mechanic related the failure to N... Read more
Incident date: Mar 25, 2025
While I was driving on the freeway, my check engine light came on and my battery voltage dropped rapidly (within 5 minutes I had a dead battery). My transmission, power train and electrical components all stopped working. Luckily I was pulling over before this happened so I didn’t get in a wreck on the freeway. I had a tow company take my vehicle to the dealer for inspection. After a few days th... Read more
Incident date: Mar 25, 2025
Component/System that failed: The rear differential failed internally, causing the left rear axle to separate from the differential housing. BMW’s own service center confirmed there was no external damage or outside force involved. The defective parts are currently with BMW of Manhattan and can be made available for inspection. Safety risk posed: This failure created a significant safety hazard... Read more
Incident date: Mar 25, 2025
I have had to replace my axles/have had cv joint failure 3 times and have another service scheduled for a fourth CV/axle service. This is a known problem and Tesla has acknowledged it and done nothing about it. See Tesla service bulletin SB-20-39-001about premature axle/CV joint failures.
Incident date: Mar 27, 2025
Number 5 cylinder failure. Engined has failed cylinder is scored causing the engine to miss and lock up. The engine which is a 6.2 l87 is now under investigation for a piston failure causing the engine to lockup. The piston and engine issue has been investigated by my local repair shop and I can provide written and bore scope pictures of the failure. Yes the engine light was on the ESC was disabl... Read more
Incident date: Apr 3, 2025
While I was driving my 2013 Dodge Ram 1500 at a low speed through a parking lot the power steering just went out. I have 90k miles on my vehicle and this should not be happening. I was in a parking lot full of parents and children walking to their cars and was turning when this happened. There was no warning and not light on my dashboard until after a few seconds of my power steering being out. Af... Read more