Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Aug 22, 2025
My back brakes have locked up on me while going 65 miles a hour. It was smoking bad when I had to get back home.
Incident date: Jul 1, 2025
Recall is 9 months old and still no remedy available. Unable to use truck on platforms such as Turo because of the safety risk. No update from Ford, no dealer has a remedy.
Incident date: Jul 1, 2025
Body: underneath part came unsecured out of nowhere on my collage daughters car. It was scary for her as it scraped bottom and rattled out of no where on highway. She stopped and since nothing on hand, she had to push it up with feet and it bent to hold till she got to shop. They quick fix with zip tie or something. Someone hit her from back and she took to shop. I mentioned it that some noise c... Read more
Incident date: Aug 24, 2025
70k mile tires only lasted 45k miles. Tires were worn on the insides after rotations every 5k miles. After changing tires, an alignment and inspection demonstrated the front struts were sagging. 4Runner equipped with XREAS.
Incident date: Aug 22, 2025
I have two CHICCO seats, one for each of my children. I have a kidfit and a onefit, I went to wash the fabric on both seats and was shocked to discover that not one but BOTH seats’ headrests styrofoam pieces were cracked in half. I was highly concerned and angry to learn that my children’s safety was compromised by these defects and even more mad that I paid hundreds of dollars for supposed hi... Read more
Incident date: Aug 18, 2025
Subject: Request for VIN Review and Recall Inclusion – Camshaft/Vacuum Pump Failure (Recall 23R1) Dear Volkswagen Customer Care / NHTSA Representative, I am writing to formally request a manual review of my vehicle’s VIN in relation to Recall 23R1, which addresses camshaft lobe interference with the brake vacuum pump in certain 2015 Volkswagen Passat models. My vehicle, a 2015 Passat, rece... Read more
Incident date: Jul 13, 2025
The vehicle had 115,000 miles and was diagnosed with an engine coolant leak which caused the need for the 1.5L Turbo EcoBoost engine to need to be replaced. However, my VIN for some reason unknown to me, was not included in the Engine Coolant Leak recall (21N12). I contacted Ford and was told I would be put in the Customer Satisfaction Program but only to find out the the representative I had spok... Read more
Incident date: Jul 13, 2025
We purchased this 2025 Chevy Traverse on 6-13-2025. The dash goes dark/blank thus not allowing me to know the speed, amount of gas nor any information on the driving including driver assist measurements. I have taken the car in twice with no satisfaction. I received it back on Friday - 8/22/2025 and within 3 miles the screen was blank again. This makes the vehicle unsafe and dangerous.
Incident date: Dec 24, 2024
I am driving and all of a sudden the brakevsystem lighthouse on bthe hybird system begins to fail and ge car loses power i almost got hit 4 times already, from this . The system starts to ding ,shut down and states to bring to a certified mechanic ir dealership. Hyundai has on line tgeybarevaware and this problem for this model and should be taken care if no charge for bis a problem for this... Read more
Incident date: Dec 24, 2024
1) A/C in the dash has loud non-stop clicking noise. Was replaced and has started up again. 2) Auto start/stop sensor in the cam went out. 3) Power steering rack went out when driving. Bought the car used from a Ford/Chrysler dealership with 65,000 miles. We have had the car for 3 months and they have had it in the shop for about 2 months
Incident date: Dec 24, 2024
1) A/C in the dash has loud non-stop clicking noise. Was replaced and has started up again. 2) Auto start/stop sensor in the cam went out. 3) Power steering rack went out when driving. Bought the car used from a Ford/Chrysler dealership with 65,000 miles. We have had the car for 3 months and they have had it in the shop for about 2 months
Incident date: Jul 15, 2025
The car seat insert/styrofoam came apart. I had to file reports for this car seat 2 times. Went through 2 of the same car seats in the span of a year. 2 separate car seats of the same model and different manufacture dates. Filed 1st complaint August 2024 for one car seat and a 2nd complaint for the replacement I received in July 2025- a few weeks ago. I have since then received a 3rd car seat.
Incident date: Jul 9, 2025
When I park, the shift to park warning comes on and the vehicle will not shut down.
Incident date: Jul 27, 2025
This car has been having white smoke since i got it the smoke coming from the exhaust smells like oil burning.
Incident date: Aug 21, 2025
It starts to “warn” you by the seat doing whatever it does and the dash lights up collision flashing and slams on the brakes when nothing is even around
Incident date: Aug 13, 2025
Complete failure of transmission at approximately 53k miles. No warnings. No lights. Car had just had its 50k miles service appointment. My safety and that of my family was jeopardized when I unknowingly took this car to/from our family vacation out of state- the gears started jumping a few days after we returned, quickly followed by the grinding, whining noises. Come to find out there is a serv... Read more
Incident date: Sep 18, 2024
All my lights on my dash keep lighting up for no reason. When I bought my car it did it and premier Kia said they fixed it but it keeps happening. We pay too much money for cars to act like this.
Incident date: Jul 25, 2025
At the beginning at the year I had to change my starter because my car would leave me stranded on the street, at a stop light or any time my car would stop. I was once in the car with my little brother and in the middle of the street it would not start again and left us stranded. Others around me had to help me push the car to the side of the road that way I wouldn't be rear ended. Now, I'm having... Read more
Incident date: Jul 25, 2025
My driver headlight is constantly getting moisture trapped in it. It’s been replaced twice and the seals were checked, but it keeps happening and shorting out my headlight. It’s $4000 to fix. Just had it replaced 1.5 weeks ago and it’s broken already. I took it to bmw the moment I noticed the moisture was back and they told me it was fine. This is a widespread problem and they are not fixing... Read more
Incident date: May 11, 2015
report a paint defect on my 2008 Toyota Tacoma, painted in Super White (040). Over time, I have noticed significant paint peeling on multiple areas of the truck, including the roof, hood, and door frames. The paint is deteriorating down to the primer, and in some places, the metal is now exposed. I am aware of Toyota’s Customer Support Program T-SB-0162-19, which extends warranty coverage for si... Read more
Incident date: Aug 5, 2025
Dealer says recall sc211 doesn’t apply to this vehicle, however CEL is displaying (once again) with DTC “P0191 Fuel Rail Pressure Sensor Range/Performance”. Kia dealer has does minimal investigation/diagnosis with no resolution.
Incident date: Aug 22, 2025
the exhaust bracket broke 3 times had it repaired at my own expense each time. my muffler broke off at the weld. my exhaust cracked. then my catalytic converter broke off.
Incident date: Aug 22, 2025
Unknown awkward 10 speed shift problems.
Incident date: Aug 22, 2025
I have issues starting it. New starter, new battery and it just dies. Luckily I was parked when it died. I have children, if it dies while driving I could be in a serious car crash with my children in the car. I do not want to die, I love my car but I do not want to be put in danger because of this type of issue. I also do not want to be stranded somewhere. PLEASE HELP.
Incident date: Aug 1, 2025
My engine line keeps returning regardless of the multiple visits to the service department in attempt to fix recall complications at BONIFACE-HIERS KIA. Today will be the fourth visit for fuel tank and ECM recall related malfunctions.
Incident date: Aug 1, 2025
While driving around 50MPH my vehicle started to lose engine power going down to 40, then 30, then 20MPH. I had to pull into a break down lane and at the next exit I managed to make it to a Ford Dealership called Flood Ford in Narragansett, R. I. This may be related to NHTSA safety recall number: 24S24 from May 2024. This happened yesterday [XXX] around [XXX]. This is the 2nd time it has happe... Read more
Incident date: Aug 6, 2025
The steering wheel will not return to center after turning. The steering feels stiff, and the steering wheel will not return to center on its own.
Incident date: Aug 6, 2025
The contact owns a 2014 Ram 1500. The contact stated that the fuel tank frame bracket had detached, and the fuel tank was hanging loose. The vehicle was taken to three independent mechanics, who determined that the frame rail bracket and fuel tank straps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance because the vehicl... Read more
Incident date: Aug 6, 2025
The contact owns a 2014 Ram 1500. The contact stated that the fuel tank frame bracket had detached, and the fuel tank was hanging loose. The vehicle was taken to three independent mechanics, who determined that the frame rail bracket and fuel tank straps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance because the vehicl... Read more
Incident date: Apr 1, 2025
2021 Ram 1500 Longhorn Anniversary addition vin: [XXX] Navigation/console Display flashes “115V Cargo outlet on”, the front windows don’t work, main display off/dark, heater turns on, A/C doesn’t work, seatbelt alarm doesn’t work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 1, 2025
2021 Ram 1500 Longhorn Anniversary addition vin: [XXX] Navigation/console Display flashes “115V Cargo outlet on”, the front windows don’t work, main display off/dark, heater turns on, A/C doesn’t work, seatbelt alarm doesn’t work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 20, 2025
1. ABOUT A YEAR AGO THE ENGINE STOP/START FUNCTION STARTED TO FAIL INTERMITTENTLY. I WENT TO THE HONDA DEALER WHO THEY CHARGED US ABOUT $500 FOR A BATTERY AND NEVER MENTIONED A RECALL OR REPAIR. 2. ABOUT SIX WEEKS AGO THE AUTO ENGINE STOP/START FUNCTION FAILED TO RESTART THE ENGINE AFTER STOPPING. I THOUGHT IT WAS THE BATTERY AGAIN AND WENT BACK TO THE HONDA DEALER. THEY CHARGED ABOUT $1,500 FOR ... Read more
Incident date: Aug 20, 2025
The contact owns a 2016 Ford Focus. The contact stated that while her granddaughter was driving approximately 30 MPH, the low oil pressure and check engine warning lights illuminated. The contact stated that her granddaughter heard an abnormal knocking sound coming from the engine compartment. The vehicle was driven to a dealer who was unable to diagnose the vehicle immediately. The vehicle was th... Read more
Incident date: Aug 20, 2025
Sticky steering input when turning steering wheel, almost feels like the steering wheel slightly locks when doing turns. Most notably to the right.
Incident date: Aug 20, 2025
While driving my 2025 Acura RDX A-Spec Advance (approx. 5,000 miles) at about 40 mph through a light curve, the vehicle suddenly lost power steering mid-turn. The dash displayed: “Electric Power Steering System Problem. Steering Assist Not Available. Do Not Drive.” This was not just a loss of assist. The wheel felt like it was resisting input and was nearly impossible to turn, locking the car ... Read more
Incident date: Aug 11, 2025
The automatic transmission in my 2024 Nissan Titan PRO-4X intermittently malfunctions when slowing to a stop. As the vehicle decelerates to about 1–2 mph, there is a distinct “bump” or “lurch” as if the truck has been lightly rear-ended. The sensation occurs most often at traffic lights or rolling stops. •Component/system failed: Power Train – Automatic Transmission (9-speed). Vehic... Read more
Incident date: Jul 9, 2025
The check engine light turned on. It was diagnosed at Auto Zone as 'cylinder 2 not firing correctly' and the possibility of a bad sparkplug. At the Ford dealership (2 days later), it was diagnosed as a 'coolant intrusion'; leaking coolant into the engine. The engine currently works but the leak will cause engine failure. The Ford dealership service agent told me that this model Edge as well a... Read more
Incident date: Jul 13, 2025
There is an error with my car's Occupant Classification System (OCS) which is giving me an alarm of "Front Passenger Safety Restraint System Fault". Tesla only "fix" is to replace the OCS with what seems to be a newer version. You can tell it is a new version because they are also telling me I need to replace my airbag as my current airbag is not compatible with the new OCS.
Incident date: Aug 14, 2025
October 24 breaks dud y work and caused a crash. August 11th breaks didn’t engage and caused a crash
Crash
1 injured
Incident date: Aug 21, 2025
October 24 breaks dud y work and caused a crash. August 11th breaks didn’t engage and caused a crash
Crash
1 injured
Incident date: Aug 21, 2025
The contact owns a 2014 Ford Explorer. The contact stated that the front driver’s and passenger’s side A-pillar trim panel had become loosened and unsecured on the vehicle. The manufacturer and local dealer were notified of the failure. The contact was informed that parts to repair the vehicle under NHTSA Campaign Number: 24V031000 (STRUCTURE) were not yet available. The vehicle was not repair... Read more
Incident date: Aug 11, 2025
The transmission is clunking and hard shifting causing the car to not just go when you accelerate. The car stutters and takes a minute to actually go when you press the accelerator. This has caused multiple times where pulling out of a parking lot has been dangerous since I can’t properly get up and go when need be. I had a mechanic look at my car and he confirmed my transmission needs to be rep... Read more
Incident date: Aug 11, 2025
When driving slowly on the highway and changing lanes the car sensed that we were too close to the car in front of us and completely stopped the vehicle. We were not all that close to the car in front of us and we were nearly hit by the car behind us as we stopped. We are concerned that this could happen any time. The car should never stop on its own.
Incident date: Jul 22, 2025
Electrical drain in system causing premature battery failure and electrical misfiring that causes the car to shut off and flashing a brake warning message to contact dealer and once this occurs car won’t start until Honda link and hands free pairing are reconnected. Issue is if the misfiring drains the battery, driver is not able to reconnect the cars apps and pair the Bluetooth, therefore, car ... Read more
Incident date: Jun 1, 2025
Shift to park- recall on 2017-2018 Acadia’s Started having issues several months ago- was occasional note constant. I see there has been a recall at one time and it is ac known problem. I am on my 2nd battery!
Incident date: Feb 21, 2025
Left Rear sliding door shut door stuck in locked position and will not unlock manually or by powering. Air bag light stays on.
Incident date: Aug 14, 2025
Warranty will be over in 60 days; the Catalyst Coverter is going back, the Audi dealer and Audi Corporate are delaying the fixture do to some mis communication between dealer and corporate. The problem has to do with DEF gases not being cleanup. The error code is P20EE00 and the engine light is on. The part is under warranty and Audi Corporate is delaying the fixt because the do not wish to pay ... Read more
Incident date: Aug 14, 2025
Warranty will be over in 60 days; the Catalyst Coverter is going back, the Audi dealer and Audi Corporate are delaying the fixture do to some mis communication between dealer and corporate. The problem has to do with DEF gases not being cleanup. The error code is P20EE00 and the engine light is on. The part is under warranty and Audi Corporate is delaying the fixt because the do not wish to pay ... Read more
Incident date: Aug 14, 2025
issued started happening when I tried to get into my car and my keyfob was not working. then notice the number pad was working and was able to get into the vehicle. Once inside, vehicle did not want to start. I turn on and off the headlights and thats when the vehicle started. Once started, vehicle started showing orange warning messages. the following messages were shown: Pre-Collision Assi... Read more
Incident date: Aug 20, 2025
The contact owns a 2018 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle made an abnormal knocking sound. Additionally, the contact stated that while driving and depressing the accelerator pedal all the way to the floorboard, the vehicle failed to exceed 18 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was... Read more