Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 5, 2023
It has been 3 years of our ABS failing due to a Brake HCU not being replaced. Now the engine light comes on due to issues with the Electronic Braking System. We cannot use this to travel due to the cruise control going out as soon as the ABS light goes on which is every 5 minutes. Why is this allowed to be on recall but ‘ no fix has been determined’?!!!! We need answers.
Incident date: Apr 1, 2026
Repeated sensors go off simultaneously, brake assist, lane assist, rear brake maneuver assist and the infotainment system will reboot altogether causing the entire system to reboot and black out. The screen has not come on at times and and entire system will reboot. The vehicle has been to Hendrick dealership in [XXX] multiple times and has not been repaired and they keep saying they can’t repl... Read more
Incident date: Jan 1, 2025
Ford Corporate will not reimburse for the repairs that need to be made or provide a loaner car until the recall equipment is available. Need vehicle to drive to work. What component or system failed or malfunctioned, and is it available for inspection upon request? The automatic lead frame has gone due to the PCM recall for my ford 150 2016 vehicle Safety or the safety of others put at risk? Famil... Read more
Incident date: Apr 30, 2018
* NHTSA Recall Number: 24V-700 * Nissan Campaign Numbers: R24B2, P4A38, P5A22 * Defect: Excessive lithium deposits within battery cells, increasing electrical resistance and creating risk of rapid battery heating and fire during Level 3 quick charging. * Vehicles Affected: Certain 2019-2020 Nissan LEAF vehicles equipped with the CHAdeMO Level 3 quick charging port. Nissan's instruction not to us... Read more
Incident date: Apr 27, 2026
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT WAS REQUESTED BY THE CONSUMER. DJR ******* DELETE VOQ *******
Incident date: Apr 27, 2026
Truck shut down running 55 mph locking the steering wheel sending it off the roadway rolling vehicle 7 times down the ditch line coming to a stop against the trees
Crash
2 injured
Incident date: Apr 27, 2026
Truck shut down running 55 mph locking the steering wheel sending it off the roadway rolling vehicle 7 times down the ditch line coming to a stop against the trees
Crash
2 injured
Incident date: Apr 25, 2026
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the messages “Coolant Control Valve” and “Acceleration Reduced – Stop Vehicle” were displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the coolant control valve had failed and needed t... Read more
Incident date: Apr 13, 2026
I leased a pickup truck from Enterprise truck rental on Dyer Blvd in Riviera Beach. The brakes slipped and I thought it was because I didn’t apply the parking brake. I googled the vin and found it to have an open recall on the right rear axle shaft.
1 injured
Incident date: Apr 13, 2026
There is a known issue about exhaust manifolds for my year model truck. A ram technician said in 2019 mopar created a new exhaust manifold for my truck that would be less likely to create soot buildup and warping in the exhaust manifold. In 2021 my EGR was replaced because of a recall but now my exhaust manifold has failed and needs to be replaced out of pocket even though it’s been a known issu... Read more
Incident date: Apr 13, 2026
There is a known issue about exhaust manifolds for my year model truck. A ram technician said in 2019 mopar created a new exhaust manifold for my truck that would be less likely to create soot buildup and warping in the exhaust manifold. In 2021 my EGR was replaced because of a recall but now my exhaust manifold has failed and needs to be replaced out of pocket even though it’s been a known issu... Read more
Incident date: Nov 9, 2025
The contact owns a 2015 Dodge Dart. The contact stated that the vehicle failed to shift into park(P) and turn off as intended. The check engine and the power steering warning lights were illuminated. The local dealer and Farris Jeep Ram Chrysler Dodge (910 W Morris Blvd, Morristown, TN 37813) were contacted. The vehicle was not diagnosed or repaired. The contact received a recall letter for NHTSA ... Read more
Incident date: Nov 9, 2025
There is a recall for Ram 1500 manufactured between January 2015-September 2015 regarding failed power steering. My truck was manufactured February 2015 and was not on the list of specific Ram 1500s to have this recall done. I was with my kids getting an oil change on the truck. When I was leaving the maintenance bay my power steering suddenly failed and left us stranded to get towed. Chrysler s... Read more
Incident date: Nov 9, 2025
There is a recall for Ram 1500 manufactured between January 2015-September 2015 regarding failed power steering. My truck was manufactured February 2015 and was not on the list of specific Ram 1500s to have this recall done. I was with my kids getting an oil change on the truck. When I was leaving the maintenance bay my power steering suddenly failed and left us stranded to get towed. Chrysler s... Read more
Incident date: Apr 17, 2026
Recall for seatbealts and third row airbags. Car has been at the dealership currently for a month with no parts for the seatbelts and no remedy at this time for the air bags.
Incident date: Apr 17, 2026
To Whom It May Concern at NHTSA, I am filing this safety complaint regarding a defective ABS Hydraulic Control Unit (HCU) on my 2017 Ram 1500 Rebel 4x4 5.7L Hemi, VIN: [XXX] , with approximately 88,000 miles. DEFECT DESCRIPTION: The ABS HCU has failed, resulting in complete loss of anti-lock braking, traction control, electronic stability control, and cruise control. This is an identical failure... Read more
Incident date: Sep 1, 2019
, while driving, doing a steady 25-30 mph my vehicle completed transformed behavior, literally, I could only guess the problem(s)
1 injured
Incident date: Aug 1, 2019
we have had no issues with this vehicle at all. then one day notice a ticking in the area of the valve covers. Sounded to be more on drivers side. Thought maybe just the oil was low which has never happened before. Oil level was fine. I always change oil on regular intervals and there were no check engine lights and engine continued to run fine with no loss of power or ticking changing. It w... Read more
Incident date: Aug 1, 2019
This recall for ABS control module went out just after my warranty expired. My truck is a 2017 with just over 60,000 miles and I am scared to haul trailer as the brakes lock up with sudden stops. Also cruise control and traction control won't work and truck constantly dings all the time to remind me I bought a broken truck that RAM don't fell like they have to fix such a hazardous safety issue
Incident date: Aug 1, 2019
This recall for ABS control module went out just after my warranty expired. My truck is a 2017 with just over 60,000 miles and I am scared to haul trailer as the brakes lock up with sudden stops. Also cruise control and traction control won't work and truck constantly dings all the time to remind me I bought a broken truck that RAM don't fell like they have to fix such a hazardous safety issue
Incident date: Apr 8, 2026
Instrument cluster completely quit working. We cannot see speed, if we have gas, tire pressure, mileage, oil temp, nothing. The whole thing is blacked out. No warning, dealer confirmed problem. This is a massive safety problem as we have no access to any information.
RAM
1500
(2017) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
Apr 29, 2026
Incident date: Apr 8, 2026
The contact owns a 2017 Ram 1500. The contact stated while driving at an undisclosed speed, the message "Service Electronic Stability Control" was displayed. While investigating the failure, the contact related the failure to an unknown recall; however, the VIN was not included. The vehicle was taken back to the residence, and the contact used an OBD reader to diagnose the vehicle. The contact det... Read more
Incident date: Apr 8, 2026
The contact owns a 2017 Ram 1500. The contact stated while driving at an undisclosed speed, the message "Service Electronic Stability Control" was displayed. While investigating the failure, the contact related the failure to an unknown recall; however, the VIN was not included. The vehicle was taken back to the residence, and the contact used an OBD reader to diagnose the vehicle. The contact det... Read more
Incident date: Apr 27, 2026
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable and a message that the camera was not available was displayed. The dealer was contacted, but the vehicle was not diagnosed or repa... Read more
Incident date: Oct 16, 2025
2004 Hyundai Sonata GLS front sub frame (K Frame) has rusted out but I guess for certain VIN numbers there was a recall. Mine has the same issue and has caused suspension issues with the control arms and axles, subframe has snapped due to rusting in Michigan.
Incident date: Dec 1, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving approximately 55 MPH, while attempting to depress the accelerator pedal, the vehicle hesitated and lost automotive power. The contact stated that seconds later, the vehicle started operating as intended. An independent mechanic was contacted. The vehicle was taken to an independent mechanic that the transmission needed to be... Read more
Incident date: Jun 2, 2025
While traveling at highway speed, the hood-mounted air vent (factory-installed component) on my 2022 GMC Sierra 3500 HD suddenly detached from the vehicle without warning. Upon separation, the vent was propelled backward, striking both the hood and the windshield. The incident occurred during normal driving conditions, with no prior indication of looseness, damage, or defect in the component. The... Read more
Incident date: Jun 2, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Jun 2, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 24, 2026
My vehicle started and then shutoff on its own, wouldn't start up again. Dashboard indicators showed blind spot and rear cross traffic fault, also battery, 🔧 and other icons appeared, so vehicle was towed to Terry Hendricks Ford for repair
Incident date: Sep 1, 2025
The vehicle is designed to shut off at a stoplight and restart when your foot leaves the brake, or the steering wheel is moved. On multiple occasions, the vehicle turns itself off (typically at a red traffic light) only to not restart. Driver must manually put the vehicle into park, and try to restart it using the traditional push button (IN TRAFFIC). This is horribly dangerous even if it takes j... Read more
Incident date: Feb 20, 2026
There was a failure of the ICCU (Integrated Charging Control Unit) on my Ioniq 5 that forced me to pull off the highway after my car was no longer able to accelerate past 40 or so MPH. After I pulled off the highway I was then only able to accelerate to around 15 MPH which made it difficult to find a place to safely pull off the road until the vehicle made a complete stop and I had to wait for a t... Read more
Incident date: Apr 29, 2026
Component/System Failure: The rear subframe on my 2015 Mercedes-Benz C300 failed due to severe corrosion/rusting. The subframe is available for inspection upon request. Safety Risk: This failure created a serious and immediate safety hazard. While driving at highway speeds, the structural integrity of the vehicle was compromised, I had to break and lost control of the vehicle and almost causing a ... Read more
Incident date: Apr 29, 2026
My car just stopped and turned off. On the screen it says service electronic stability control. And power steering unavailable and service immediately. I serviced the car on April 24th. I received the car April 29th and they said they had to flash the computers and it would take 1.5 hours. I paid 330 dollars. I drove the car off and 15-20 min later the car cut off. I called the dealership and told... Read more
Incident date: Apr 29, 2026
My car just stopped and turned off. On the screen it says service electronic stability control. And power steering unavailable and service immediately. I serviced the car on April 24th. I received the car April 29th and they said they had to flash the computers and it would take 1.5 hours. I paid 330 dollars. I drove the car off and 15-20 min later the car cut off. I called the dealership and told... Read more
Incident date: Sep 1, 2025
This past year I experienced catastrophic failure with my Bosch, CP4 fuel pump in my 2017 Ford F250 with a 6.7 L diesel. Recalls have been published by Ford, but not beyond a 2018 vehicle. After seeing metal fragments in my fuel water separator, I was forced to flush my entire fuel system, replace the CP4 fuel pump with a CDR high pressure pump (replacement), flush the entire fuel rail system and ... Read more
Incident date: Dec 31, 2025
I am seeing warning lights on my screen and using OBD-II scnner shows code P0302 (misfires). Vehicle bought 2020 August and gas about 90K miles. Is this vehicle under recall for this issue
Incident date: Dec 31, 2025
The contact owns a 2018 Ram 5500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS and traction control syste... Read more
Incident date: Apr 11, 2025
Car keeps throwing cylinder 2 misfire, replaced all spark plugs, fuel indicators and still having issues. Think it’s the ecm/pcm is bad or there’s a bad connection.
Incident date: Apr 20, 2026
Dear National Highway Traffic Safety Administration, I am submitting a formal safety complaint regarding an unresolved airbag system failure in my Acura vehicle, and the lack of a timely or safe remedy despite the issue being acknowledged and covered under a manufacturer warranty extension. The airbag system in my vehicle was first diagnosed as failed in September 2025 by my local mechanic and s... Read more
Incident date: Apr 20, 2026
Vehicle is having the same issues it had before with soot and sludge build up in the engine that caused the EGR to fail and melt into the engine... I have all the parts that were replaced from the 1st time this happened and was not repaired properly and is now causing a catastrophic failure....
Incident date: Apr 20, 2026
Vehicle is having the same issues it had before with soot and sludge build up in the engine that caused the EGR to fail and melt into the engine... I have all the parts that were replaced from the 1st time this happened and was not repaired properly and is now causing a catastrophic failure....
Incident date: Nov 27, 2024
The brakes aren’t working properly due to loss of vacuum. This happens anytime I’m stopping at a red light or parking which can result in me hitting someone or another vehicle. This has been confirmed by Firestone Compete Auto Care but they were unable to fix it. Ford says this TSB applies to the same year but not to the plant this car was manufactured. There were no warning messages.
Incident date: Mar 15, 2026
Steering wheel feels stuck about the 2:30 position, requiring to pull steering wheel back .
Incident date: Mar 24, 2026
The contact owns a 2022 Hyundai Tucson. The contact stated that while maneuvering into a handicap parking space, the vehicle suddenly accelerated on its own while the brake pedal was depressed. The vehicle climbed over a concrete parking bollard and struck a handicap sign, resulting in unintended acceleration. The vehicle was damaged in the undercarriage. No air bags were deployed. No injuries wer... Read more
Crash
Incident date: Apr 18, 2026
Honda CRV with less than 50,000 miles and has blown a head gasket. Cost to replace head gasket and fuel injectors is $6500 at a Honda dealership. Car is not drivable. Honda Corporate has refused any assistance. There are class action complaints for this very issue in the state of CA and Canada.
Incident date: Mar 28, 2026
On around 5 occasions beginning since late 2025 I have been driving and my emergency brake has turned on automatically while driving. Yesterday, while at a stop light the light turned green and my emergency brake turned on which caused traffic to be halted I had to turn my car on and off repeatedly to have my car work. When I turned right at the intersection this happened again. I was able to slow... Read more
Incident date: Apr 27, 2026
Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the mileage was 49,579.
Incident date: Mar 26, 2026
The contact owns a 2010 Pontiac G6. The contact stated that while driving at an undisclosed speed, the vehicle lost electric power steering assist. The electronic stability control (ESC) and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the electric power steering assist needed to be replaced. The vehicle was not repaired. T... Read more
Incident date: Mar 26, 2026
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that t... Read more