Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
Incident date: Jul 2, 2025
On July 2, 2025, while driving at approximately 8:35 PM my 2024 Toyota Corolla Cross suddenly and unexpectedly came to a complete stop. The vehicle's Pre-Collision System (PCS) activated without any obstacle, pedestrian, or vehicle in front of me. I was decelerating at about 15–20 mph in clear weather and road conditions. The abrupt stop was extremely dangerous and could have caused a serious r... Read more
Incident date: Apr 14, 2025
I've been bringing my car to a repair shop over and over for the past month. Myself and the repair shop had to put a quart of oil once a week in the vehicle. I have spent on numerous things to get down to the problem. The engine is leaking oil. I downloadwd proof leading to the problem I need to get fixed. The problem is still there
Incident date: Apr 14, 2025
I've been bringing my car to a repair shop over and over for the past month. Myself and the repair shop had to put a quart of oil once a week in the vehicle. I have spent on numerous things to get down to the problem. The engine is leaking oil. I downloadwd proof leading to the problem I need to get fixed. The problem is still there
Incident date: Jun 29, 2025
The contact owns a 2020 Kia Forte. The contact stated while driving approximately 30 MPH, the Forward Collision Avoidance camera activated, causing the brakes to stop the vehicle unintendedly. The Forward Collision Avoidance system activated without a vehicle or person nearby. The contact pulled over to the side of the road and waited before restarting the vehicle. The vehicle was started with the... Read more
Incident date: Jun 29, 2025
cam shaft failure on 2019 ram bighorn with 127,000 miles. this is a known issue with multiple class action lawsuits and nothing is being recalled
Incident date: Jun 29, 2025
The contact owns a 2017 Lincoln MKC. The contact stated while driving at an undisclosed speed, the check engine warning light and the #4 coil failure indicator warning light illuminated. The vehicle was taken to an independent mechanic and coil #2 was switched with coil #4; however, the failure reoccurred. The independent mechanic reset the codes however, the check engine warning light illuminated... Read more
PORSCHE
CAYENNE
(2021) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jun 27, 2025
Incident date: Jun 20, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle stalled. The "Auto Start Stop" message was displayed. The contact restarted the vehicle and several unknown warning lights were illuminated. The vehicle returned to normal functionality. The contact stated that th... Read more
Incident date: Jun 20, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle stalled. The "Auto Start Stop" message was displayed. The contact restarted the vehicle and several unknown warning lights were illuminated. The vehicle returned to normal functionality. The contact stated that th... Read more
Incident date: Dec 27, 2024
The contact owns a 2022 Ford Escape. The contact stated that the rearview camera was displaying a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the rearview camera displayed a distorted image and a black screen. No warning... Read more
Incident date: Jun 23, 2025
The factory-installed rear backup camera image flips upside down while in the car is in reverse and some times won't even turn on. Ford knows about the defective cameras.
Incident date: Jun 16, 2025
I am having brake indicator light popup 4 time in three week with some strange noise while driving high speed on freeway. I researched found some recall on my 2022 Honda Ridgeline. Based on the provided VIN, [XXX], it appears show my 2022 Honda Ridgeline may be affected by two safety recalls: 1. Rearview Camera Issue: The rearview camera tailgate wire harness might break, preventing the camer... Read more
Incident date: Jun 14, 2017
The contact owns a 2011 BMW X3. The contact stated while driving 10 MPH, the vehicle stalled. The contact stated that the vehicle failed to shift into neutral. There were no warning lights illuminated. The contact stated that the failure was linked to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic who replaced the engine and redesigne... Read more
Incident date: Jun 14, 2017
The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were rep... Read more
Crash
2 injured
Incident date: Jun 5, 2025
After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the ca... Read more
Incident date: Jun 7, 2025
Excessive oil consumption. Noticed oil consuming at abnormal rate about 1 1/2 years ago. Took it to dealership for diagnosis in July 2024 and was told Cylinder Head needed to be replaced. In the meantime, I was told to frequently check and refill oil as needed. The part was backordered until February 2025 when I went in again for replacement where the dealership completed additional diagnosis. It ... Read more
Incident date: Oct 1, 2024
the recirculation button takes 3 presses to engage/disengage or 1. sometimes 2. it's supposed to be an "intelligent" design. I'm sure there's software programming that determines when 2 presses are required vs 3 or 1 but to a driver it can be dangerous while focusing on the road. It should just be 1 press engages or disengages recirculation PERIOD just like other vehicles. Also, those buttons sho... Read more
Incident date: May 18, 2025
White smoke mechanic claims oil mixed with the antifreeze. And stated that the engine needed to be replaced.
Incident date: May 18, 2025
DearNHTSA, My rear camera is not working properly on my 2017 Lincoln MKC. I reported this incident to you earlier this month. As of yesterday Wednesday May 28, 2025 WXYZ NEWS IN DETROIT, stated a recall on rear view cameras. I truly hope my car will be included in the recall. Thank you very much!
Incident date: May 26, 2025
When I went to the garage, I noticed my brake lights were on, but the ignition was not. I tested the car, it started without me stepping on the brake. I could also move the car out of park without stepping on the brakes. I thought the switch on the brake pedal had failed and so I took it to my mechanic for replacement. The mechanic tested the switch and found it okay. However, he had seen the same... Read more
Incident date: May 27, 2024
Vehicle drop in gear / down shift while driving on the highway. went from 75MPH down to 55MPH due to high RPM revs.
Incident date: Apr 10, 2023
Since I bought the truck, it has had transmission problems. The truck will violently jerk forward between Park - 1st - 2nd gears (up and down) pretty frequently. The dealership denied being able to recreate the issue and nothing was wrong. After dropping the vehicle off a few times, the dealer service dept said they recreated the problem and replace the torque converter. It did not work and the se... Read more
Incident date: Oct 24, 2024
dash instuments goes blacked out , entertainment system goes black in sequence to dash, this has happened multiple times . I cannot tell my speed, gas levels, etc, the LKAS, collision warning, adaptive cruise control , auto emergncy breaking ,lane departure warning failed with lights coming on with various failure warinings, it fails ,then works randomly then fails again. I have taken my vehichle... Read more
Incident date: May 9, 2025
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: May 1, 2024
The contact owns a 2014 Ram 1500. The contact stated while accelerating to overtake another vehicle at 55 MPH, the vehicle lost motive power. The contact was able to pull over safely; however, the vehicle was difficult to restart. The electronic throttle control warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed. The dealer informed the contact that the... Read more
Incident date: Nov 27, 2024
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard. The vehicle was taken to a dealer where a diagnostic was performed, and the contact was informed that the brake booster, hydraulic cylinder, and master cylinder needed to be replaced. The manufacturer was also notified of the failure, and a case was filed. The manufa... Read more
Incident date: May 2, 2025
The vehicle was being used in a normal daily driving routine. I was stopped(fortunately) at a traffic light. The light turned green and I went to proceed and began to press the gas pedal and the engine made a loud pop noise and began to barely stay running. I brought the vehicle to the shop(GM dealership) for diagnosis and repair. The motor had to be rebuilt new camshaft, lifters, etc. The vehicle... Read more
Incident date: Apr 23, 2025
The car no longer recognizes when shifted into Park. It will not allow things like door locks and so on.
Incident date: Apr 23, 2025
Steering assist reduced. It has been faulty for the past six months and auto pilot doesn’t work. Not repaired as the cost of repair is 5K.
Incident date: Apr 23, 2025
Steering assist reduced. It has been faulty for the past six months and auto pilot doesn’t work. Not repaired as the cost of repair is 5K.
PORSCHE
911 CARRERA
(2013) - ENGINE
Apr 30, 2025
Incident date: Jan 20, 2025
The contact owns a 2014 Ford Flex. The contact stated that while driving at various speeds; the vehicle lost automotive power and the steering wheel was pulling to the left and was difficult to turn in either direction. No warning light was illuminated. An appointment with the local independent dealer was scheduled to inspect the vehicle. The local dealer was contacted; however, the vehicle was no... Read more
Incident date: Mar 29, 2025
The contact owns a 2021 Audi SQ7. The contact stated that while driving at undisclosed speeds, the instrument cluster became inoperable. Additionally, the contact stated that the failure was intermittent. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V201000 (Electrical System); however, the part to do the recall repair was not yet availabl... Read more
Incident date: Mar 29, 2025
I got a p2609 code when the check engine light came on. After researching the code it has been determined it is the bolt holding the grid heater in place has deteriorated and now my engine needs to be dismantled to repair the problem. These repairs are roughly $3000.00. Ram has been aware of this problem in their vehicles since 2007 models and it is still a problem they are not being held responsi... Read more
Incident date: Apr 13, 2025
The Integrated Charging Control Unit failed while driving. The car went into limp mode and would not drive over 25 mph. The dealership confirmed the issue and the parts are on backorder for an undetermined amount of time.
Incident date: Apr 13, 2025
I recently purchased a new 2024 Land Cruiser. After only 2 thousand miles, the majority of the trim on the passenger side melted and had to be replaced. I contacted my dealer that I purchased the car from as well as Toyota corporate. They have taken no action and have called it "solar convergence". In fact, the first Toyota dealer told me to "keep it out the sun". Can you believe the explanation a... Read more
Incident date: Feb 1, 2025
While driving My 2019 GMC Sierra I heard a loud Bang And lots of Misfires. The vehicle immediately slowed on its own causing me to pull off the road and endanger myself and traffic around me. Engine light came on and the traction control light was flashing. The Vehicle was brought to Dealer where they Diagnosed the problem all lifter rods were frozen and the cam shaft was cracked. The Dealer has t... Read more
Incident date: Apr 10, 2024
The contact owns a 2017 BMW 430i. The contact stated that while operating the vehicle, the message "Coolant Leak, Refill Coolant" was displayed. The vehicle was taken to the local dealer who diagnosed that the thermostat, oil filter housing, upper radiator hose, front engine block plug, water pump, turbo coolant line, and gasket were faulty and needed to be replaced. The contact stated that the oi... Read more
Incident date: Apr 22, 2025
The contact owns a 2017 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V091000 (Visibility); and the remedy was available, and the vehicle was scheduled for the repair. The vehicle was taken to the dealer, who informed that the contact that the recall remedy called for the dealer to disconnect the LED light wires. The contact expressed dissatisfaction with the rec... Read more
Incident date: Apr 22, 2025
My 2022 Volkswagen ID.4 is impacted by three separate recalls. I scheduled repair at my only local dealership. On the day of appointment, I was turned away by the dealer, stating that only one EV (electric vehicle) mechanic was employed, and he had been assigned other tasks. No reasonable accommodation was made by the dealer or manufacturer to resolve, leaving my recalls unresolved.
Incident date: Apr 22, 2025
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 56 MPH, the trim around the windshield on the driver's side... Read more
Incident date: Apr 22, 2025
Vehicle suddenly downshifts into a lower gear while accelerating from a stop or cruising at constant speed. Wrench icon comes on the dash and check engine light comes on. Turning off the engine and back on will stop the issue and restore the power.
Incident date: Apr 10, 2025
Vehicle: 2016 Audi Q5 2.0 Premium Plus Date of Incident: March 31, 2025 I was in a front-end collision at approximately 20–25 mph when I struck a concrete pole. The impact was hard enough to severely damage the vehicle—the pole intruded deep into the engine bay, fluids leaked, and the front end was totaled. Despite this, none of the airbags deployed. As a result, I sustained multiple injuries:... Read more
Crash
1 injured
Incident date: Apr 10, 2025
CAMPAIGN 97cb (nhtsa campaign ID 16v642000 Side Marker Lights Do Not Illuminate With Parking Lights Or Headlights On This poses a risk for my safety and others during night driving making the vehicle less visible at night. I paid Audi of Portland $285.00 to diagnose this issue, due to receiving the message on my car "front left" or "front right" "side marker light defective" and they said it wo... Read more
Incident date: Apr 10, 2025
The contact owns a 2019 BMW X5. The contact stated while driving 70 MPH and attempting to depress the accelerator pedal, the vehicle failed to accelerate as needed. No warning lights were illuminated. The contact stated that the oil pressure failed after 20% usage. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pump had failed, and there were plastic particle... Read more
Incident date: Apr 10, 2025
ICCU and High Voltage Fuse blew suddenly and without warning on a 50 mph poorly lit road before sunrise. Vehicle immediately entered limp mode in traffic. Car could not make it safely back home before losing all power in the middle of the road (no warning was given that limp mode was about to fail it just stopped with all screens still on).The dead 12v battery (which the ICCU failed to recharge) m... Read more
Incident date: Apr 10, 2025
Out of nowhere I got a bunch of errors involving the addaptive cruise, lane keep assist, auto highbeams, collision avoidance, and the brake system light came on. the van has under 40K miles on it. From a quick search I can see that this is a VERY common issue.
Incident date: Jul 30, 2024
Engine shuts off on its own with the car continuing to run. No battery issue. Notice of “engine died steering power low” on the dash. Only happens in heavy rain.
Incident date: Mar 10, 2025
WIRELESS CHARGING OVERHEATS - CAUSES BURNS POTENTIAL PHONE DAMAGE
Incident date: Jul 30, 2024
Engine shuts off on its own with the car continuing to run. No battery issue. Notice of “engine died steering power low” on the dash. Only happens in heavy rain.
Incident date: Jul 30, 2024
Transmission system failed causing slipping when going into 3rd gear. Dealership inspected it and is telling me the output shaft has to be replaced. The check engine light came on when it started slipping.