Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,690 complaints for PORSCHE
Incident date: Jul 12, 2025
My 2015 Ford Escape experienced sudden power loss while trying to proceed at a Stop Light in Irving, Texas on [XXX}. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 19, 2025
My vehicle lags using the accelerator. If you press the gas it taskes 10 seconds for the vehicle to begin moving unless you give it around 40% accelerator then it jumps uncontrollably forward. This happens everyday. I drive this vehicle constantly and the more I drive it the worse it gets. I feel the electric traction motor doesn't engage because of any number of reasons. I bring it to the shop an... Read more
Incident date: Jun 19, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims were detaching. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer h... Read more
Incident date: Jul 7, 2025
It has been a long time since this safety recall was issued on this vehicle. I keep getting notices from BMW of Clear Lake at 15943 Gulf Freeway to schedule the vehicle for the recall repair, but when I call to schedule I am told that BMW international has not yet made and released the parts to this dealer/service center. I am filing this online complaint as the original safety notice directs, s... Read more
Incident date: Jul 3, 2025
Front Windshield wipers abruptly pause during operation causing extreme danger when driving during rain. Wipers do not resume motion unless manually prompted, only to get stuck again immediately after.
Incident date: Jul 4, 2025
Every light on my dashboard is on i done took it to honda an had the lights turned off server times still on
Incident date: Jul 4, 2025
Every light on my dashboard is on i done took it to honda an had the lights turned off server times still on
Incident date: Jul 4, 2025
As I was making a turn onto another avenue, and accelerating to blend into traffic flow, dashboard messages suddenly appeared 1)"Engine control error, driving still possible, see dealer." 2)"Active lane keeping not available, driving still possible, service required" 3)"Adaptive Cruise Control not available, driving still possible, service required". Adaptive cruise was not engaged at the time of ... Read more
Incident date: Jul 2, 2025
In July 2023, I entered into a lease agreement for a 2023 Mercedes-Benz GLC 300 4MATIC SUV (VIN: [XXX]). From the outset, the vehicle suffered from recurring mechanical failures. It required service visits on August 10, 2023; March 25, 2024; July 26, 2024; September 20, 2024; and October 7, 2024. The final incident on [XXX], involved a fuel pump failure that caused the vehicle to stall in traffic,... Read more
Incident date: Jul 2, 2025
In July 2023, I entered into a lease agreement for a 2023 Mercedes-Benz GLC 300 4MATIC SUV (VIN: [XXX]). From the outset, the vehicle suffered from recurring mechanical failures. It required service visits on August 10, 2023; March 25, 2024; July 26, 2024; September 20, 2024; and October 7, 2024. The final incident on [XXX], involved a fuel pump failure that caused the vehicle to stall in traffic,... Read more
Incident date: Jul 2, 2025
When pressing the PARK button the vehicle does not always engage the parking brake and instead stays in gear. This can occur if the vehicle is in D or R, and occurs even if there is an audible “click” to register the press of the parking button. In 3000 miles, this has happened at least 6 times. A video is available on request, as you can’t show this in a still photo.
Incident date: Apr 14, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving 40 MPH, the temperature gauge indicated that the engine was overheating, and the vehicle started losing motive power. The contact turned off the vehicle for three minutes and then immediately drove the vehicle to the local mechanic. The vehicle was taken to two independent mechanics. The first independent mechanic diagnosed the ... Read more
Incident date: Apr 14, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving 40 MPH, the temperature gauge indicated that the engine was overheating, and the vehicle started losing motive power. The contact turned off the vehicle for three minutes and then immediately drove the vehicle to the local mechanic. The vehicle was taken to two independent mechanics. The first independent mechanic diagnosed the ... Read more
Incident date: Jun 29, 2025
The right front suspension upper knuckle joint cracked. The left knuckle didn't crack, but was not in good working order.
Incident date: Jun 29, 2025
The right front suspension upper knuckle joint cracked. The left knuckle didn't crack, but was not in good working order.
Incident date: Jun 29, 2025
I was driving at 40mph on a town road on a dry, sunny day when, without warning, the brakes slammed on extremely forcefully, almost to a full stop, and a big triangle showed on the dashboard with the words COLLISION WARNING. I don’t recall if there was an audible alarm or not. The warning disappeared and the car resumed forward motion almost as quickly as it had appeared. My body jolted forwa... Read more
Incident date: Jun 20, 2025
I purchased m 2020 Nissan Sentra brand new off the showroom floor from Modern Nissan of Winston Salem in April. On [XXX] (in examining the first invoice, the date is incorrect) with only 28, 778 miles my car would not start however, an engine malfunction light, ABS indicator light, forward emergency braking system warning icon, rear automatic braking warning icon and a caution light showed up on a... Read more
Incident date: Jun 20, 2025
Shuttering of gears & jumping had tss and oss sensors changed never fixed the issue. Vehicle has been well maintained with manufacturer guidelines. But now needs a transmission. Confirmed by transmission specialist. No warning lights or notice. Had it towed to shop due to being unsafe to drive. Vehicle went into limp mode
Incident date: Dec 27, 2024
pulling into a parking, backing out of my driveway on to the road, rolling with my foot off the gas preparing to brake the car shut off in gear. it is very dangerous happening when we back out of the driveway on to the road having to shift to park and manually restart the car. it happens with the auto shut off both on and off. this is a big issue that needs resolved before someone gets seriously h... Read more
Incident date: Jun 23, 2025
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Incident date: Jun 16, 2025
The contact owns a 2018 Ford Edge. The contact stated while driving 55MPH, the check engine warning light illuminated. The message "Engine Hot" was displayed. The contact pulled over to the right side of the roadway, turned off the vehicle, and after three hours, the contact added coolant to the coolant reservoir and restarted the vehicle. A dealer was contacted. The vehicle was taken to an indepe... Read more
Incident date: Jun 14, 2017
Recall 14517 check. Engine is stalling and failing in idle, but is able to start. I’m
Incident date: Jun 14, 2017
Recall 14517 check. Engine is stalling and failing in idle, but is able to start. I’m
Incident date: Jun 7, 2025
While going 70 on the freeway, I lost power assist on my steering. I immediately slowed and drove to a gas station. I read in the manual it was still safe to drive. I highly disagree. After turning it off and restarting the engine, the steering returned to normal. My mechanic told me it was the steering sensor based on the error message. He suggested I drive it to see if it repeats. I am afraid th... Read more
Incident date: May 17, 2025
Dash board is cracking in various places even after being repaired. Concerned that it could disintegrate sending plastic pieces flying in an accident or air bag deployment.
Incident date: Oct 1, 2024
Electronic brake booster has failed. Ford has issued a customer service bulletin to address however ended the program in 2022. This needs to be turned into a recall as it could easily lead to a fatality if not addressed and replaced. Speaking with ford they have done numerous replacements of these.
Incident date: May 18, 2025
DearNHTSA, My rear camera is not working properly on my 2017 Lincoln MKC. I reported this incident to you earlier this month. As of yesterday Wednesday May 28, 2025 WXYZ NEWS IN DETROIT, stated a recall on rear view cameras. I truly hope my car will be included in the recall. Thank you very much!
Incident date: May 18, 2025
To change the rear tire requires the following several steps including, removal of disc brake pads and compressing the brake caliper piston inward, removing the axle and drive belt also required . After completion of the Disassembly and then reassembly of components including brake pads.The rear brake master cylinder failed, to function, no hydraulic pressure was supplied to activate the brake cal... Read more
Incident date: May 26, 2025
Unresolved safety recall (R24B2) has rendered the vehicle unreliable and potentially unsafe. Nissan has not provided a timeline for a fix and has refused interim assistance.
Incident date: May 27, 2024
I was driving about 65 MPH and was turning with the road and my Jeep started to shake violently. I just about lost control of the vehicle. I pulled over on the Interstate to check and see if I had a flat on a front tire or if the wheel was falling off of the Jeep. It was a very scary and unpleasant experience to have at 4:30 am going to work. Not sure what the problem is with the suspension or ste... Read more
Incident date: Apr 10, 2023
Car will not turn on with push to start button. Car will not start or turn on with BlueLink App Car will only start with the Key Fob
Incident date: Oct 24, 2024
dash instuments goes blacked out , entertainment system goes black in sequence to dash, this has happened multiple times . I cannot tell my speed, gas levels, etc, the LKAS, collision warning, adaptive cruise control , auto emergncy breaking ,lane departure warning failed with lights coming on with various failure warinings, it fails ,then works randomly then fails again. I have taken my vehichle... Read more
Incident date: May 9, 2025
I was driving on the highway at a speed of around 65 miles an hour and I heard a loud noise and the truck did a hard jerk and slowed down abruptly I then had to struggle to get over to the shoulder as cars around me were moving at high speeds then I found out that it was the lifters that failed and I started doing research on this problem and it seems to be a problem that a lot of people are havin... Read more
Incident date: May 1, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while the vehicle was parked, the contact noticed that the shocks located at the rear of the vehicle were leaking. The vehicle was taken to the dealer, where it was diagnosed and determined that the shock absorbers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and... Read more
Incident date: Nov 27, 2024
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: May 2, 2025
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted or blank image. The message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V273000 (Back Over Prevention); howev... Read more
Incident date: Apr 23, 2025
Steering assist reduced. It has been faulty for the past six months and auto pilot doesn’t work. Not repaired as the cost of repair is 5K.
Incident date: Apr 23, 2025
Steering assist reduced. It has been faulty for the past six months and auto pilot doesn’t work. Not repaired as the cost of repair is 5K.
Incident date: Apr 23, 2025
On April 23, 2024, while decelerating gently at a traffic light, I heard a loud “thump” sound from the rear of my 2021 Porsche Taycan. Immediately, the vehicle lost access to the Reverse (R) and Park (P) gears. I was able to slowly coast into a nearby parking lot, but then all gear positions (Drive, Reverse, Neutral, Park) became completely unresponsive. The vehicle was immobilized and had to ... Read more
PORSCHE
911 CARRERA
(2013) — WHEELS:RIM
Apr 30, 2025
Incident date: Jan 20, 2025
The contact owns a 2013 Porsche 911 Carrera. The contact stated while driving at approximately 40 MPH, the steering wheel was turned to the right to follow a sharp bend in the road, and the vehicle turned too wide. The contact turned the steering wheel to the left to straighten the vehicle when the rear of the vehicle started to fishtail. The contact slowed down but had not observed any warning li... Read more
Incident date: Apr 13, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle w... Read more
Incident date: Mar 29, 2025
The contact owns a 2022 Ford Maverick. The contact stated that while driving at various speeds, the vehicle shifted into SAFE Mode. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery had failed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the ... Read more
Incident date: Mar 29, 2025
The contact owns a 2022 Ford Maverick. The contact stated that while driving at various speeds, the vehicle shifted into SAFE Mode. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery had failed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the ... Read more
Incident date: Apr 13, 2025
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while the vehicle was parked, the vehicle was turned off however, the blower fan independently activated. No warning light was illuminated. The contact's husband had just parked the vehicle upon arriving at the place of employment. The contact's husband is a certified mechanic. The vehicle was diagnosed with coolant intrusion a... Read more
Incident date: Feb 1, 2025
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to shift into second gear while driving. The contact stated there was an abnormal grinding sound while turning the steering wheel. The contact stated that while driving approximately 10-50 MPH, the vehicle began to slow down and kick back. The check engine warning light was illuminated. The vehicle was taken to the loca... Read more
Incident date: Apr 10, 2024
See attached document for complaint.
Incident date: Apr 22, 2025
We received a Front passenger safety restraint system fault on our car. When a passenger sits in the seat the fault is not displayed. This was not a software update and the sensor was faulty and could cause the airbags not to go off. The sensor was faulty in the seat but because we were out of warranty we had to pay for the repair. Clearly they have seen this issue and said it was not a recall... Read more
Incident date: Apr 22, 2025
Thermostat failure. No a/c, no power steering, engine light on.
Incident date: Apr 22, 2025
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local deal... Read more