Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
Incident date: Oct 24, 2025
In September 2024, my 2018 Hyundai Santa Fe experienced an unexpected engine lock-up while driving, creating an immediate safety hazard. Vehicle lost power, began smoking, and posed a potential fire risk. Fire department responded to prevent the engine from catching fire and had to spray the engine compartment with high-pressure water. Following this incident, vehicle remained in Hyundai’s poss... Read more
Fire
Incident date: Oct 24, 2025
I own a 2014 Porsche Panamera S E-Hybrid (VIN XXX). I experienced repeated hybrid system warning lights and high-voltage battery fault codes. I brought the vehicle to Porsche Atlanta Perimeter for a safety inspection. The dealership did NOT perform the required PIWIS Hybrid Battery Test Plan, did NOT check individual cell voltages, and did NOT assess the hybrid battery control unit. Instead, they ... Read more
Incident date: Oct 24, 2025
My vehicle has 10,800 miles on it, and it is 1 year old. About 1 month ago, the brakes started feeling spongy, and I also noticed a delay in the brake pad returning to its initial position after it had been depressed. I am concerned that this 1-year-old vehicle has already started having issues with the brakes. This is an ongoing issue.
Incident date: Oct 24, 2025
2019 GMC Sierra that was not on recall list for engine, had same exact issue as the recalled engines. We were driving, light came on and it wouldnt work properly. We immediately took it for diagnoses and it was same reason as the recalls, however our engine wasnt on the list. We just had to pay 14K cash for our truck engine and repair. We purchased 5/24 with 78K miles and it stopped at 94K miles. ... Read more
Incident date: Nov 11, 2025
The contact owns a 2008 Kia Sedona. The contact stated that the ABS warning light was illuminated. The message "ESC OFF" was displayed. The contact stated that the headlights were inoperable. Additionally, the engine had overheated, causing an electrical short and battery failure. The battery was replaced several times; however, the failure persisted. The contact stated that while driving at 45 M... Read more
Incident date: Nov 7, 2024
Problem seems to be within the steering component.While driving it wanders back and forth pretty bad. Yes it would available for inspection if requested. It has not been confirmed by a dealer but i have reed many complaints about the same problem.I think it is dangerous the way it wanders.
Incident date: Oct 22, 2025
I have Goodyear tires Eagle LS P225 55R18, three of them that the tread is separating on all of them. The TIN for all three of them is 4921, the second week of December, 2021. All three of the tires have cracks on the inside of the tread and the car is lurching side to side while driving down the road. This is a severe condition and all the tires need to be replaced. Most likely the tires were eit... Read more
Incident date: Oct 22, 2025
When leaving a downtown parking garage, I noted the following alert on the driver's screen: "Steering fault - Drive with caution. Book a service." The driver's screen also showed that there was a driver support system fault and that the lane keeping aid was not available. The center stack stated the following: "1 serious issue detected. Steering fault Drive with caution. Book a service." ... Read more
Incident date: Oct 22, 2025
When leaving a downtown parking garage, I noted the following alert on the driver's screen: "Steering fault - Drive with caution. Book a service." The driver's screen also showed that there was a driver support system fault and that the lane keeping aid was not available. The center stack stated the following: "1 serious issue detected. Steering fault Drive with caution. Book a service." ... Read more
Incident date: Nov 4, 2025
The ABS warning light turned on when the vehicle reached approximately 82,033 miles. After driving about 100 additional miles, at around 82,133 miles, the braking system overheated and nearly failed, producing a burning smell and loud noise. The vehicle became unsafe to operate and left me stranded at night near Lonoke. I had to wait for the brakes to cool and then drive slowly to a repair shop th... Read more
Incident date: Oct 13, 2025
The contact owns a 2019 Ford F-150. The contact stated that while reversing, the rear-view camera system displayed a distorted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that the failure occurred intermittently. The contact referenced NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not include... Read more
Incident date: Oct 13, 2025
So my front sensing camera failed after 125,000 miles , Honda sensing features disabled and dealer in Elk Grove, CA zip code 95624 quoted me 2,215 plus tax and that includes diagnostics. It showed 5-6 errors on my dashboard which have disturbed my focus on driving. Advisor said there’s no recall on this issue or warranty at all except if you bought an extended warranty. This is not fair as this ... Read more
Incident date: Oct 13, 2025
So my front sensing camera failed after 125,000 miles , Honda sensing features disabled and dealer in Elk Grove, CA zip code 95624 quoted me 2,215 plus tax and that includes diagnostics. It showed 5-6 errors on my dashboard which have disturbed my focus on driving. Advisor said there’s no recall on this issue or warranty at all except if you bought an extended warranty. This is not fair as this ... Read more
Incident date: Nov 4, 2025
The contact owned a 2013 Ford Escape. The contact stated that while the contact's uncle was driving at an undisclosed speed, the contact's aunt called the contact's cell phone and informed the contact of smoke coming from underneath the contact's vehicle. The contact's aunt was trailing behind the contact's vehicle as they were traveling. The contact's uncle drove the vehicle to the shoulder of th... Read more
Fire
PORSCHE
911 CARRERA S
(2020) - ELECTRICAL SYSTEM
Nov 4, 2025
Incident date: Oct 15, 2025
When I start the car it informs me that my seat belt is not being worn. Even though it is. Then a message appears on my dash that says "Srs airbag system malfunction visit your dealer" My family's safety is at risk if ever involved in a accident with no airbag deployment.
Incident date: Oct 27, 2025
My vehicle is losing power while traveling on the road. All of the system lights are flashing and the gas mileage is ridiculous. It sputters uncontrollably and just stalls out and drops speed really quick. I’m really concerned for my well being. I’ve spent so much money trying to fix these issues and I don’t think it’s fair to me or any other Honda owner to have to be held responsible for ... Read more
Incident date: Oct 30, 2024
I have experienced brake failure twice while driving my 2023 Chevrolet Colorado. When the failure occurs, the dashboard displays multiple warnings, including “Service Traction Control,” “Service Power Steering Drive With Care,” and “No Assist Soon.” When these messages appear, the steering becomes extremely stiff, the brakes lose stopping power, and the vehicle becomes very difficult t... Read more
Incident date: Oct 28, 2025
The vehicle started showing excessive tire wear with only 3500 miles on it. We took it to the dealership to have this checked and discovered it the front suspension was severely out of alignment they aligned the suspension and 1500 miles later it was out of alignment again and was re aligned. Then 1500 miles later it was aligned yet again because of excessive wear and pulling hard to the left. The... Read more
Incident date: Sep 24, 2025
I have completed the ecu update recall, I believe kr1, it has not been updated in the records yet. Independent of that there is an issue with the fueling system of my motorcycle. The vehicle hesitates at various times including but not limited to when pulling away from a stop. This cause me distress earlier today as the bike unnecessarily put me at risk crossing an intersection. It was at ... Read more
Incident date: Apr 1, 2022
The contact owned a 2015 Chevrolet Impala. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front of the vehicle had caught fire. The fire was extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a mechanical malfunction of the vehicle. The vehicle was consumed by the fire. A police report was not fi... Read more
Fire
Incident date: Oct 15, 2025
My 2021 F-250 has had a complete failure due to the fuel system recall notice. Ford will not repair my truck and it has been sitting dead in my lot since April of 2025. Dealer states complete fuel system repair is needed.
Incident date: Oct 1, 2025
After my vehicle experienced a brake system failure 3 weeks ago and I got my vehicle back from the dealership. I noticed that my vehicle has no emergency brake so in the event of this failure and/or future brake system failures there was no way to stop my vehicle. Their emergency brake is technically a parking brake that can only be applied when the vehicle is completely stopped. I'm not sure how ... Read more
Incident date: Oct 17, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving 55-65 MPH, the vehicle shuddered while the RPM was fluctuating. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in GM Campaign Number: N212328090 (8 Speed Reaction Carrier Failure). The vehicle was not diagnosed or repaired. T... Read more
Incident date: Oct 6, 2025
The contact leased a 2022 Jeep Wrangler. The contact stated that the hybrid battery became inoperable, and the regular battery failed to operate properly. While driving at an undisclosed speed, the steering wheel was wobbling. Several unknown warning lights were illuminated and were turning on and off. The vehicle failed to start after an hour but eventually restarted. The contact stated that the ... Read more
PORSCHE
718 BOXSTER
(2021) - ELECTRICAL SYSTEM
Oct 22, 2025
Incident date: Oct 11, 2025
Rearview Camera display is upside down.
Incident date: Oct 15, 2025
The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane chang... Read more
Incident date: Sep 18, 2025
I purchased a used pickup truck in October 2023 from a dealership in South Holland, Illinois. After the purchase, I later discovered that the odometer reading on the vehicle had been rolled back. A Chrysler dealership’s service record showed the vehicle had over 188,000 miles earlier in 2023, but it was sold to me showing around 129,000 miles. This is a difference of almost 60,000 miles. When ... Read more
Incident date: Oct 14, 2025
Car was taken in for service for a water pump recall. When I receive the car back there is a radiator photo on the dashboard as if there is low coolant. After returning the car to BMW they are stating that the water pump part that was fixed has nothing to do with why there is now a coolant leak from the back of the radiator. The fuel leak is coming from the fuel pump.
Incident date: Apr 4, 2025
6.2L V8 engine in 2020 GMC Sierra 1500 AT4 suffered two lifter failures, which damaged crankshaft and sent metal shards throughout engine and oil. Total engine replacement required. This issue is subject to a recall for 2021 - 2024 model years and the recall should extend to 2020 model years. Vehicle was traded without functioning engine at a significant loss in value for new vehicle, and is not a... Read more
Incident date: Jan 15, 2025
Condensation has appeared in the driver side headlight. It has caused the headlight and blinker to stop working. In addition, several warning lights have appeared on the dash indicating the following operations are no longer working.... Driver Attention Warning System, Forward Safety System, Lane Change Assist system, Lane Departure Warning System and High Beam Assist. While the driving assist sys... Read more
Incident date: Aug 1, 2025
The digital instrument cluster failed. All telemetry is shown on this cluster including speed, fuel level, rpm, odometer and more. The cluster was going totally black every two minutes and it would disable cruise, lane departure warning, blind spot warning and the check engine light was on. There was no indication prior that there was a problem, it just all of a sudden went black and beeped. Then ... Read more
Incident date: Aug 1, 2025
Pulling onto [XXX] , with cars coming at me at 55 MPH or more, the transmission slammed into gear and caused it to stall. Dealership diagnosed CDF failure and recommended replacement of the transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 30, 2025
I parked to go into the grocery store and a message popped ip about an update. I clicked update now and the screen went black and the vehicle shut off. I left the store and in the middle of the road the whole jeep lunged forward and shut off. It said to go into park and turn on the vehicle. I drive slow home and my husband tried to take a look and drove it around our complex and it did the same to... Read more
Incident date: Apr 15, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted. The manufacturer was made aware of the issue and confirmed th... Read more
Incident date: Jul 3, 2025
My 2019 Honda Odyssey EX-L has had sporadic errors happen: Adaptive Cruise Control Problem, Lane Keeping Assist Problem, Collision Mitigation System Problem, Road Departure Mitigation System Problem, Blind Spot Info System Problem. These errors have shown up before sporadically and the dealer, DCH Honda of Oxnard was notified April 27, 2023. They could not replicate and did not respond in writing ... Read more
Incident date: Oct 2, 2025
concerns regarding my 2010 Ford Escape. Within thirty (30) days of purchase, the transmission completely failed, rendering the vehicle inoperable. Additionally, upon further inspection, it was discovered that the entire underbody of the vehicle is severely rusted and corroded. This corrosion appears extensive enough to compromise the structural integrity of the frame and essential safety component... Read more
Incident date: Aug 10, 2025
My 2016 Chevy Malibu Limited is experiencing Electronic Brake Control Module (EBCM) failure symptoms that match Recall 39440, even though my VIN is not listed in the recall. Details of the problem: -The brakes would randomly feel like they were sticking and the car being held back -Brake lights would remain on -Car would float all over the road -ABS and StabiliTrak warning lights illuminated in ... Read more
Incident date: Jan 11, 2025
While driving, on multiple occasions all warning lights will come on and the car will start to lose power. The headlights constantly go off and come back on randomly. Turn the blinker on and the rear window wipers intermittently come on. The vehicle has been towed to the dealership so many times and we either get “can’t duplicate” or needs oil change, which had just been done. Now we are be... Read more
Incident date: Sep 2, 2025
The contact owns a 2013 Toyota Prius. The contact stated that upon parking the vehicle, the vehicle made an abnormal sound every 30-seconds. The contact stated the vehicle then stopped making the sound. The ABS warning light, the traction control warning light, and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic ... Read more
Incident date: Sep 25, 2025
Multiple components and/or system failures/malfunctions, exact cause is unknown. Vehicle is available for inspection upon request. Safety risks include engine power reduction issues that result in unexpected deceleration, and/or sudden/dangerous loss of power/acceleration. Problem has not been reproduced or confirmed by a dealer or independent service center. Vehicle component has not been inspect... Read more
Incident date: Sep 18, 2025
The contact owns a 2021 Ford F-150. The contact stated that three months after purchasing the vehicle, while her husband was driving, the vehicle was driving roughly, and the transmission unexpectedly downshifted. The contact was unaware whether any warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that there was a misfire in cylinders #... Read more
Incident date: May 23, 2025
The contact owned a 2022 Forest River Cherokee Wolf Pack RV. The contact stated that the battery of the RV was frequently drained by the refrigerator. The contact stated the generator of the RV was turned on, and while the Xbox of the contact's son, the refrigerator and other devices were plugged in, the contact noticed an abnormal burning odor. The contact exited the RV and noticed that the pizza... Read more
Fire
Incident date: Sep 18, 2025
We have dozens of videos of our ID.4 continuing to malfunction after the 919A recall had supposedly been completed. There are a slew of electrical and software issues related to windows, door handles, infotainment, charger handle disengagement, brakes and various sensors… We have gone through all of the proper channels. Two dealerships have attempted to advocate for us in Illinois and VW refus... Read more
Incident date: Sep 18, 2025
We have dozens of videos of our ID.4 continuing to malfunction after the 919A recall had supposedly been completed. There are a slew of electrical and software issues related to windows, door handles, infotainment, charger handle disengagement, brakes and various sensors… We have gone through all of the proper channels. Two dealerships have attempted to advocate for us in Illinois and VW refus... Read more
Incident date: Sep 18, 2025
Transmission failure at a little over 120,000 miles while towing a side by side on the highway. This highway has a speed limit of 80 which is dangerous when the vehicle stops working properly for myself and any other drivers in itself. Earlier this year the transmission had been updated due to a recall and was deemed to work good by the dealership but didn’t notice any difference. Had an engine... Read more
Incident date: Aug 10, 2025
2025 Toyota Prius XLE. The upgraded 12 inch infotainment flickers light then dark then back to light several times. Automatic braking is being turned off without knowledge. The Toyota cruise control and adaptive cruise control will say unavailable or see owners manual. Different safety features will turn off on their own. The 12 inch infotainment center will switch from Apple car play to regu... Read more
Incident date: Sep 12, 2025
My suv was expired last dec and didnt know I just got that since April 2025 and I have to pay my own self for fix suv It not my fault and there no warranty for me check suv and fix recall
Incident date: Sep 12, 2025
My suv was expired last dec and didnt know I just got that since April 2025 and I have to pay my own self for fix suv It not my fault and there no warranty for me check suv and fix recall
Incident date: Sep 12, 2025
During initial cold starts there is blue smoke billowing from the exhaust for approx 20 seconds. The odor is horrible.
PORSCHE
718 BOXSTER GTS
(2024) - POWER TRAIN
Sep 4, 2025
Incident date: Jul 31, 2025
2022 Honda Ridgeline with 22,000 miles failed to auto restart at a traffic light. Driver had to manually restart the vehicle. Other drivers were forced to drive around at the intersection. No error codes were present on OBD2 connector.