Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,690 complaints for PORSCHE
Incident date: Sep 1, 2025
The rotary volume control knob on the center console of my 2024 Porsche Cayenne Coupe detached during normal, routine interior cleaning while the vehicle was stationary. The knob lifted off the control shaft with minimal contact from a standard handheld vacuum nozzle. This indicates that the retention mechanism of the control knob is insufficient and may represent a manufacturing or design defect.... Read more
Incident date: Oct 8, 2024
Assessment of Ongoing Mechanical & Safety Issues – 2023 Jeep Grand Wagoneer To Whom It May Concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep Grand Wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the ve... Read more
Incident date: Nov 2, 2025
The instrument cluster failed completely. All gauges were offline, and the vehicle became stuck in the ACC/IGN “on” state. The push-to-start button would not disengage, the exterior lights stayed on, and the truck acted as if the ignition was on even when the engine was off. While driving, no speedometer, RPM, warning lights, temperature readings, DEF/emissions information, airbag indicators... Read more
Incident date: Nov 2, 2025
The car suffered a critical electrical failure which resulted in the car abruptly losing power when driving at a speed of about 30 mph. The speed at which the car became unresponsive was so rapid that the car could not even be maneuvered from the middle lane into the right most lane for safety. The cars digital display system indicated nothing except that the hazards were on (after I had attempted... Read more
Incident date: Nov 5, 2025
windshield washer system inoperative, no fluid out of nozzles. This is an FMVSS safety system. Dealer repaired restricted washer hose leading to washer jets.
Incident date: Nov 12, 2025
The vehicle uses hydrogen fuel which is stored in three high pressure cylinders. Any fires or damage to the vehicle that affects the fuel system can result in an explosion. During a recent recall, customers were recommended not to park near structures because the car can explode and cause property damage. This is applicable to all hydrogen fuel cell vehicles available in the US.
Incident date: Nov 12, 2025
Multiple dash messages indicating failure of driver assistance systems.
Incident date: Nov 12, 2025
Multiple dash messages indicating failure of driver assistance systems.
Incident date: Oct 24, 2025
I own a 2014 Porsche Panamera S E-Hybrid (VIN XXX). I experienced repeated hybrid system warning lights and high-voltage battery fault codes. I brought the vehicle to Porsche Atlanta Perimeter for a safety inspection. The dealership did NOT perform the required PIWIS Hybrid Battery Test Plan, did NOT check individual cell voltages, and did NOT assess the hybrid battery control unit. Instead, they ... Read more
Incident date: Oct 24, 2025
I own a 2014 Porsche Panamera S E-Hybrid (VIN XXX). I experienced repeated hybrid system warning lights and high-voltage battery fault codes. I brought the vehicle to Porsche Atlanta Perimeter for a safety inspection. The dealership did NOT perform the required PIWIS Hybrid Battery Test Plan, did NOT check individual cell voltages, and did NOT assess the hybrid battery control unit. Instead, they ... Read more
Incident date: Oct 24, 2025
I own a 2014 Porsche Panamera S E-Hybrid (VIN XXX). I experienced repeated hybrid system warning lights and high-voltage battery fault codes. I brought the vehicle to Porsche Atlanta Perimeter for a safety inspection. The dealership did NOT perform the required PIWIS Hybrid Battery Test Plan, did NOT check individual cell voltages, and did NOT assess the hybrid battery control unit. Instead, they ... Read more
Incident date: Oct 24, 2025
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall rep... Read more
Incident date: Oct 24, 2025
I own a 2014 Porsche Panamera S E-Hybrid (VIN XXX). I experienced repeated hybrid system warning lights and high-voltage battery fault codes. I brought the vehicle to Porsche Atlanta Perimeter for a safety inspection. The dealership did NOT perform the required PIWIS Hybrid Battery Test Plan, did NOT check individual cell voltages, and did NOT assess the hybrid battery control unit. Instead, they ... Read more
Incident date: Oct 24, 2025
We were driving and the engine light started flashing and buckling. The vehicle had been properly maintained with oil changes. We have oil changes receipts from our mechanic. Hyundai refuses to cover it under their warranty even though there are documented issues with the make and models of 2021 Hyundai Tuscons.
Incident date: Nov 11, 2025
The magnetic chest clip does not always latch. Over the past week it has taken several attempts each time of get the chest clip to latch. I click it together and it comes right back apart. It is like the magnet doesn’t work correctly.
Incident date: Nov 7, 2024
I do not feel safe to operate my vehicle or have it parked at my residence. I have contacted the dealership and they told me to contact stellantis. There’s currently no fix for the fire issue. The original recall months ago I contacted my dealer and I was told my Vin was not on the list. I spoke with the stellantis and they told me that the recall just happened. They had a similar recall months... Read more
Incident date: Oct 22, 2025
My car was parked in my driveway without being used for almost a day and caught on fire. The fire started in the driver side where the harness supposedly got changed and went up. Thank God the fire department got there when they did my car would have exploded into my house and neighbors house. When calling nissan to aware of problem they took zero accountability. My car had zero issues I took it r... Read more
Fire
Incident date: Oct 22, 2025
While driving my 2019 Porsche Cayenne S on the freeway, the check-engine light came on, followed by a message on the dashboard that read “Engine Control fault – Driving permitted – Visit workshop.” Moments later, the vehicle suddenly lost power and decelerated from about ~75 mph to around 55 mph, even though my foot was still on the accelerator. I am [XXX] pregnant and had our [XXX] chi... Read more
Incident date: Oct 22, 2025
While driving my 2019 Porsche Cayenne S on the freeway, the check-engine light came on, followed by a message on the dashboard that read “Engine Control fault – Driving permitted – Visit workshop.” Moments later, the vehicle suddenly lost power and decelerated from about ~75 mph to around 55 mph, even though my foot was still on the accelerator. I am [XXX] pregnant and had our [XXX] chi... Read more
Incident date: Nov 4, 2025
I was driving on a straight interstate road between 60-70 mph using Full-Self Driving around 4:15pm and there was no traffic in front, behind, or next to me. Suddenly, the car tried to make a sharp right turn that felt like more than an obstacle avoidant move or lane keeping move. I had to grab the wheel even harder than I was (my hands were fortunately on the wheel) and force it back into the lan... Read more
Incident date: Oct 13, 2025
So my front sensing camera failed after 125,000 miles , Honda sensing features disabled and dealer in Elk Grove, CA zip code 95624 quoted me 2,215 plus tax and that includes diagnostics. It showed 5-6 errors on my dashboard which have disturbed my focus on driving. Advisor said there’s no recall on this issue or warranty at all except if you bought an extended warranty. This is not fair as this ... Read more
Incident date: Oct 13, 2025
During my ownership, the vehicle experienced multiple dangerous failures. It suddenly lost power while driving with my 2‑year‑old child onboard, and on another occasion the steering wheel locked for several seconds on the freeway. The car has had numerous recalls, and the dealer later confirmed an EV motor failure but offered no buyback. These defects created serious safety risks and caused si... Read more
Incident date: Oct 13, 2025
During my ownership, the vehicle experienced multiple dangerous failures. It suddenly lost power while driving with my 2‑year‑old child onboard, and on another occasion the steering wheel locked for several seconds on the freeway. The car has had numerous recalls, and the dealer later confirmed an EV motor failure but offered no buyback. These defects created serious safety risks and caused si... Read more
Incident date: Nov 4, 2025
White paint is chipping on car
PORSCHE
911 CARRERA S
(2020) — ELECTRICAL SYSTEM
Nov 4, 2025
Incident date: Oct 15, 2025
I [XXX] and I am the owner of a 2020 Lincoln Corsair (VIN: [XXX] ). The vehicle is under a recall for the backup camera and wiring harness that affects the visibility of the rear-view image. When I contacted my local Lincoln dealership, they informed me that the recall parts are unavailable and that the earliest possible repair appointment is not until March 2026. I purchased the vehicle in Octo... Read more
Incident date: Oct 27, 2025
My engine started ticking at 113k, had fuel injectors replaced, came back in shortly after, they said engine failed, replaced with used engine… that one starting making noises, they apparently didn’t replace those fuel injectors either, so replaced those. Now catalytic converter is failing at 145k.
Incident date: Oct 30, 2024
The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was black or inverted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manuf... Read more
Incident date: Oct 28, 2025
My 2022 Nissan Leaf is part of recall R25C8 involving a battery fire risk during DC fast charging. Nissan has advised not to use Level 3 charging, which prevents normal operation of the vehicle. The dealership refuses to provide a rental or loaner while I wait for the remedy. I am currently unable to use the vehicle safely for transportation. This recall has made the vehicle unusable and Nissan is... Read more
Incident date: Sep 24, 2025
My driver side door caught on fire and was completely destroyed to include all associated wiring. Toyota had my contact information but never contacted me about any of the recalls.
Fire
Incident date: Apr 1, 2022
Front Airbags deployed without collision. Vehicle shut off and called police. Driver got severe laceration on face from driver airbag projectile. Vehicle was brought to RAM dealer and they recommended replacing all airbag components including ORC. The ORC did not have stored collision data. Attempted to open case with RAM/stellantis but they closed the case without investigating. THIS IS THE SECON... Read more
1 injured
Incident date: Oct 15, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated while shifting into gear. No warning light was illuminated. The vehicle was taken to a local dealer, where the transmission was flushed due to a possible torque converter failure; however, the failure progressed. The vehicle was taken back to the same local... Read more
Incident date: Oct 1, 2025
2018 Chrysler Pacifica, 3.6L V6, approx. 66,476 miles. The vehicle began losing coolant with no visible external leaks. When cold, opening the coolant reservoir cap releases a strong hiss of pressure and coolant flows back into the tank. The check engine light appeared, first showing a cylinder misfire (resolved after spark plug replacement), then later a slow EGR leak code. Over the next several ... Read more
Incident date: Oct 17, 2025
Some kind of malfunction with the sunroof caused the sunroof to open without me knowing. Only the glass part opened. The top part of the car on the inside right above the door was wet down toward the side near the brake pedal fuse box that was filled with water. Sunroof will not close. Was told we needed to replace motors
Incident date: Oct 6, 2025
Break assist light comes on and brakes stiffen suddenly with no warning. Happened 6 times now in a 3 year span. Gotten it "fixed" each time but it keeps happening
PORSCHE
718 BOXSTER
(2021) — ELECTRICAL SYSTEM
Oct 22, 2025
Incident date: Oct 11, 2025
Blind spot indicator, as well as radio and gauge display are acting less than appropriate Blind spot indicator/Driver side: engaging without any presence of caution Radio and gauge displays: turning back on after vehicle has shut off Forward crash collision detection intermittently functions less than equal- has failed in heavy traffic upon forward cars braking, leading to the need to hard-brak... Read more
Incident date: Oct 15, 2025
The contact owns a 2019 Ram 5500. While the contact's husband was driving the vehicle at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The driver became aware of an abnormally loud sound. Additionally, the vehicle failed to exceed 40 MPH while driving on a busy highway. No warning lights were illuminated. The vehicle was taken to ... Read more
Incident date: Sep 18, 2025
*Lower lateral link assembly, front lower compliance link assembly, front aero shield, and front halfshaft assembly were damaged. Unable to steer the car afterwards. *Sudden loss of steering, blocking lanes of traffic. *Problem is common on Teslas and a previous isolated recall was done. Tesla denies this being a widespread issue. *Car made some clunking sounds prior, no lights or any indication ... Read more
Incident date: Oct 14, 2025
While driving, the vehicle began accelerating (forced acceleration) without driver input. When driver attempted to stop or slow the vehicle down, the brakes were unresponsive due to the brake override system failure. Because the vehicle could not be stopped or slowed down, and to avoid hitting or harming others, driver veered off the road which caused the vehicle to flip multiple times and finally... Read more
Crash
1 injured
Incident date: Apr 4, 2025
Nissan initiated a recall for its stage three fast charging (R24B2). This was initiated in September 2024, with an initial completion date of November 2024. It was updated after that deadline passed to March 2025. As of today there is still no solution to the issue. This severely limits the use of the vehicle since it cannot be fast charged Nissan has failed to remedy the issue after multiple time... Read more
Incident date: Jan 15, 2025
Problem (repeat failure / prior warranty replacement): This vehicle has a recurring headlamp defect involving moisture ingress into the headlamp housing/connectors, causing electrical shorting and warning messages, with risk of headlight failure. Mercedes-Benz replaced this same headlamp under warranty in 2021 for the identical issue (moisture/shorting). The defect has recurred on the same vehicle... Read more
Incident date: Aug 1, 2025
I am writing to express my deep concern regarding ongoing safety and service issues with my 2024 Tesla Model X. This is the third Tesla vehicle we’ve owned, and while our previous two vehicles performed excellently, this one has presented serious and recurring problems with the Full Self-Driving (FSD) system. Since the second service visit, we have experienced four separate incidents in which t... Read more
Incident date: Aug 1, 2025
The rear subframe of my 2015 Porsche Macan has suffered severe corrosion to the extent that it was no longer safe to operate the vehicle. This corrosion led to an unexpected failure of the subframe, causing the rear end of the vehicle to essentially collapse. As a result, significant damage occurred to both the control arms and the rear differential. A local independent repair shop specializing i... Read more
Incident date: Sep 30, 2025
Loss of propulsion while driving. Vehicle went into neutral and forced to pull over and restart the engine. This is due to a bad software update that jeep updated over the air just minutes earlier. This is being reported by hundreds of users on various forums on Reddit and Facebook.
Incident date: Apr 15, 2025
I would like to report the seats. I bought my vehicle new. The seats has caused me to have medical issues. It has also caused one other person issues too, so it was not just me. I have never had any sort of back or leg issues before getting this vehicle. I now have severe Sciatica Nerve problems. Which, I have seen the Doctor for. It flares up so bad while I am driving my right leg goes into... Read more
Incident date: Jul 3, 2025
The contact owns a 2023 Toyota Tundra. The contact stated that while cold-starting the vehicle, the vehicle was idling roughly. Additionally, while driving at various speeds, after removing the foot from the accelerator pedal, the vehicle vibrated abnormally. The contact stated that after depressing the accelerator pedal, the vehicle hesitated before responding as needed. There was no warning illu... Read more
Incident date: Oct 2, 2025
This is a 2023 Coachmen Pursuit Class A RV MFG by Forest River I was driving at night on I-95N in southern Georgia. Light rain. My speed was 10 mph below posted speed limit. After going over some highway bumps I was hit/bumped in the head. Next I notice my view of the road is slowly going away from the top down. I have maybe 18” remaining above the dash to see the road. This is when I noti... Read more
Incident date: Aug 10, 2025
As I am driving, does not matter speed or weather, the instrument cluster screen will do a "System Check" as if the vehicle is being started. The screen will go blank for about 5 seconds and then will reappear. If the vehicle is in cruise control, that will disengage and the vehicle will slow down and I have to catch it and keep speed up. This does not happen every day and has happened at differen... Read more
Incident date: Jan 11, 2025
The stationary glass that is in front of the panoramic sunroof shattered for no reason. I found that this has happened to many other people's vehicle like mine. In several incidents, the glass chips fell on passengers in the car when they opened the sunroof. I had a glass repair shop look at it. It will cost $400.00 out of pocket and I don't really want to file a claim to insurance. Can you offe... Read more
Incident date: Sep 2, 2025
I have constantly had problems with the airbag light going on & off for simply no reason driving the road. Also the windshield sensor light keeps going off making it unsafe to drive at night. I am am a senior citizen & I have to work and I keep going back & forth with my mechanic paying extensive checks on top of getting the problem resolved. I don't have money like that. I live along surviving of... Read more
Incident date: Sep 25, 2025
The infotainment system in my 2022 Honda Accord poses a clear safety risk. After 2.5 years of ownership, it consistently glitches while using Apple CarPlay: the screen rapidly and uncontrollably clicks through apps, exits navigation or changes the windows within navigation, and even turns the radio on and off on its own. In this situation, which now occurs daily, the screen freezes and is unrespon... Read more