Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
PORSCHE
911 CARRERA GTS
(2024) - BACK OVER PREVENTION
Mar 3, 2026
Incident date: Oct 15, 2024
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention). The contact stated that the rear-view camera had stopped showing an image for over a year. The contact called the local dealer several times about the rear-view camera and the rear brake lines, but was advised that the recall re... Read more
Incident date: Feb 26, 2026
The contact owns a 2020 Chevrolet Express. The contact stated that while driving at 60 MPH, the vehicle experienced a sudden loss of power and was shuddering while driving on the highway. The vehicle was pulled over to the side of the road and restarted; however, the failure reoccurred shortly afterwards while driving at 15 MPH. The contact stated that the failure had occurred on several occasions... Read more
Incident date: Jun 3, 2023
“I am reporting the paint failure on my 2019 Hyundai Elantra as a safety-related concern. The widespread peeling has exposed bare metal, creating a risk of corrosion that can weaken body panels and potentially affect structural safety. This also reduces the vehicle’s protective coating, which is designed to prevent environmental damage. I am requesting Hyundai review this as a potential defect... Read more
Incident date: Jun 3, 2023
Driver side Daytime Running light now working on a 2022 model.
Incident date: Jan 29, 2024
The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock t... Read more
Incident date: Feb 2, 2025
The contact owned a 2013 Dodge Journey. The contact received a notification of NHTSA Campaign Number: 17V432000 (Air Bags). The contact stated that previously, while driving at an undisclosed speed, the vehicle would hesitate to accelerate as intended while the accelerator pedal was depressed. The check engine oil pressure warning light illuminated. In addition, the contact managed to pull over at... Read more
Fire
1 injured
Incident date: Feb 2, 2025
FCA is not handling this recall professionally. Dealerships are stating they do not handle the towing, despite this being a DO NOT DRIVE recall that has resulted in deaths. FCA has used a call center that employs people who barely speak English. Lack of ability to communicate with the customer and dealership staff should disqualify someone from serving in this capacity. The service department at m... Read more
Incident date: Feb 18, 2026
I am writing to report a significant safety issue associated with BMW vehicles equipped with the B58TU engine, particularly the 2019-2021 models. These vehicles feature an oil pump containing an internal plastic component responsible for regulating oil pressure. There have been numerous instances of this part fracturing in the field, leading to a sudden loss of oil pressure. The failure predomina... Read more
Incident date: Feb 2, 2026
Integrated Control Charging Unit (ICCU) malfunctioned. Turned car on and heard a popping noise, then car displayed check electrical system. Code P1A9096.
Incident date: Jan 14, 2026
The front upper grille molding/deflector located above the front grille and directly below the hood on my 2022 GMC Sierra 1500 has become loose and is separating from the vehicle. The left side attachment points appear to have failed, allowing the plastic component to visibly move and lift while driving at highway speeds. The condition worsens with airflow, and the part vibrates and flexes signif... Read more
Incident date: Dec 19, 2025
I am reporting a critical safety failure of the ABS wiring harness following service at Jim Ellis Volkswagen. I originally brought the vehicle in for a "Front Assist" safety light diagnostic. Immediately following the service, the ABS wiring harness failed, disabling my braking safety systems. The dealership is currently withholding the diagnostic report and technician notes that would confirm the... Read more
Incident date: Feb 18, 2026
ABS MODULE failure. Dealer states this I s a known problem. 581 on backorder with Ford with no ETA of new stock. No sense of urgency to resolve known problem. Online sources state heavy wire harness breaks solar joint at positive and negative contacts in module.
Incident date: Feb 22, 2026
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 MPH and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be dia... Read more
Incident date: Jan 21, 2026
While driving with my ACC activated to 71MPH, I was pulled over by Mass state police and told that my speed was between 76-81MPH. I've since confirmed the statement of the officer to be accurate by comparing the displayed vehicle speed is lower than what's displayed on apps such as Waze and google maps. Citation [XXX] was issued by the officer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Oct 7, 2025
Other than the Emergency brake system coming on suddenly a couple times (seat belt has hurt me, but not medically documented), there have been no other issues with this car. In the November of 2025, it overheated in gridlock traffic in Boston, MA, which had me freaking out. The engine coolant was low, so I had to find a spot to pull over and let the steam out. I drove it safely home and refilled ... Read more
Incident date: Dec 11, 2025
The contact owns a 2020 Toyota Camry. The contact stated that bubbles or air spaces were forming on the rear windshield. The contact stated that some air bubbles the size of a dime were on the windshield. The contact stated that the bubbles were forming where the tinted portion of the windshield ended, and the clear glass started. The contact stated that the bubbles were obstructing visibility whi... Read more
Incident date: Dec 11, 2025
The vehicle experiences a recurring rhythmic clunking or rattling noise from the lower front suspension area when turning right over uneven road surfaces. This condition is consistently reproducible and appears to involve the front suspension system, potentially including control arms, bushings, sway bar links, or strut-related components. No warning lamps or dashboard messages have illuminated. T... Read more
Incident date: Feb 20, 2026
My 2019 Chevrolet Silverado has experienced repeated engine issues, including a confirmed timing chain failure. The vehicle has been taken in for repairs approximately 6–7 times for the same or related engine problems. Most concerning, the vehicle has stalled while driving, creating a serious safety hazard. Loss of power while in motion puts me and others at risk of an accident. Despite multiple... Read more
Incident date: Feb 20, 2026
My 2019 Chevrolet Silverado has experienced repeated engine issues, including a confirmed timing chain failure. The vehicle has been taken in for repairs approximately 6–7 times for the same or related engine problems. Most concerning, the vehicle has stalled while driving, creating a serious safety hazard. Loss of power while in motion puts me and others at risk of an accident. Despite multiple... Read more
Incident date: Feb 2, 2026
When parked and cutting the car on check driver assistance system come on, check and, and esc comes on. The parking brake does not go off and malfunction. When trying to move the car sometimes it still drives and sometimes the parking brake will not allow you to move until the system resets its self. There are 6 codes that appear. Started in December 2025 have taken car to the dealership 3 times... Read more
Incident date: Feb 2, 2026
When you’re stopped and have the Auto Hold feature on, and open your door, the gear selector will automatically shift to park and engage the e-brake. Off and on, this will cause the brake system to fault and will tell you to service immediately. A couple other times it triggered randomly with just having the Auto Hold feature activated. it’s happened on and off since i got the truck new. i hav... Read more
Incident date: Jan 14, 2026
Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face
Incident date: Jan 14, 2026
I noticed that visibility at night was poor. I was pulled over by the police and give a warning that my headlight was out and told to get it fixed. I thought it may be as simple as a bulb but was told the entire left headlamp assembly had to be replaced at a cost of more than $2,000. Just days later my Dealership send me a service notice which also stated that the left headlamp should be inspected... Read more
Incident date: Jan 14, 2026
I noticed that visibility at night was poor. I was pulled over by the police and give a warning that my headlight was out and told to get it fixed. I thought it may be as simple as a bulb but was told the entire left headlamp assembly had to be replaced at a cost of more than $2,000. Just days later my Dealership send me a service notice which also stated that the left headlamp should be inspected... Read more
Incident date: Jan 5, 2026
When driving, the truck will down shift or won’t to shift up at all. After turning the vehicle off, it seems to resolve itself after you turn it back on. Unless the orange light to indicate gear won’t appear. Then vehicle won’t start when the gear can’t be indicated, leaving myself or family members stranded. It refuses to start in neutral as well. I took the vehicle to Car x. I have no ch... Read more
Incident date: Jan 5, 2026
I own a 2018 Ford F-150, with the Cougar V-8 and a turbocharger. A few years ago, while on the expressway, I had to accelerate to clear a dangerous situation. A message came up on the instrument cluster saying that I was seriously low on oil. I pulled off on the shoulder and shut the engine off. I checked the oil level and it was almost empty. The truck only had about 10,000 miles on it at the tim... Read more
Incident date: Jan 5, 2026
I own a 2018 Ford F-150, with the Cougar V-8 and a turbocharger. A few years ago, while on the expressway, I had to accelerate to clear a dangerous situation. A message came up on the instrument cluster saying that I was seriously low on oil. I pulled off on the shoulder and shut the engine off. I checked the oil level and it was almost empty. The truck only had about 10,000 miles on it at the tim... Read more
Incident date: Jan 20, 2026
After purchasing a used 2023 Dodge Durango GT, issues arose almost immediately following delivery. I took the vehicle to a Chrysler/Dodge/Jeep/Ram (CJDR) dealership for inspection and service. Diagnostic scans revealed multiple stored and active fault codes, including but not limited to: U0415 / U0401 – Implausible or invalid data received from ABS / ECM / PCM B195F-12 – Power liftgate chim... Read more
Incident date: Feb 1, 2026
Radio screens keep going bad causing the backup camera to not work until after a power cycle of the screen takes place. Sometimes a power cycle is not possible and the screen take a minute or two to turn on. I have had multiple radios in our car do this. I was told at the dealership that Stellantis admits they have a design flaw which causes the radio to overheat and melt the components in the rad... Read more
Incident date: Feb 1, 2026
2019 Infiniti QX50 was purchased new 9/3/2018 Engine safety problems started 9/3/22 and it was fixed in a two days. Total engine failure diagnosed by Infiniti Cerritos on March 31, 2025. The car was at 103,900 miles at this time. At this time the warranty coverage was for 72,000 miles and not extended to 120,000 miles yet. I paid for the replacement of the engine on 9/5/2025. I later got a r... Read more
Incident date: Feb 1, 2026
Vehicle has open Recall 25V-766 / FCA 78C (engine fire risk). No remedy available. Manufacturer directing customer to call but no resolution. Requesting manufacturer buyback due to unresolved safety defect.
Incident date: Feb 3, 2025
When driving, between the speeds of 40-50mph, the wheels would lock up without warning. This happened 4 times during the month of January, sometimes in 4wd. This occurred at speed when the vehicle seemed to be upshifting. Control of the vehicle would be lost during the lockup as the wheels would stop rotation entirely and rather violently. Check engine light came on after the 4th incident, reducin... Read more
Incident date: Feb 3, 2025
When driving, between the speeds of 40-50mph, the wheels would lock up without warning. This happened 4 times during the month of January, sometimes in 4wd. This occurred at speed when the vehicle seemed to be upshifting. Control of the vehicle would be lost during the lockup as the wheels would stop rotation entirely and rather violently. Check engine light came on after the 4th incident, reducin... Read more
Incident date: Sep 20, 2025
While driving approximately 35–40 mph, the steering wheel locked unexpectedly. My [XXX] child was in the vehicle at the time. I was nearly unable to control the vehicle, creating a serious risk of a crash or fatal injury. The vehicle has a long history of electrical problems including repeated battery failures and a prior transmission replacement. Due to the steering failure, the vehicle is un... Read more
Incident date: Sep 20, 2025
The contact owns a 2017 Chevrolet Equinox. The contact stated that while driving approximately 55 MPH, the vehicle went into LIMP Mode and the vehicle decelerated to 5 MPH. The contact stated that the message "Vehicle Entering Power Saver Mode" was displayed. The vehicle was pulled over to the side of the road, and the vehicle stalled. The contact stated that when the vehicle was restarted, the me... Read more
Incident date: Sep 20, 2025
I was on Hwy 27 headed south bound at Bellecita Rd in Davenpoerrt, Fl. This is a busy four way intersection. I moved into the left hand turn lane. When the left turn green light came on I began my U-Turn to head north bound. The steering wheel would not respond to my input and the vehicle kept going straight into oncoming traffic. It took a great deal of bodily force to get the vehicle to respond.... Read more
Incident date: Feb 3, 2026
Transmission failure resulting in replacing transmission. Vehicle was shuddering when driving. This happened multiple times causing excessive shaking when driving on the hwy.
Incident date: Feb 3, 2026
Truck downshifted on its own from 6th gear to first gear. This caused rear wheel lock up around 55 mph. Vehicle became unsafe and difficult to control.
Incident date: Jan 1, 2026
The vehicle engine shuts off out of nowhere, unable to change/switch between gears for 2-3 minutes after stopping at a red light, stop sign, or during heavy traffic, with no activation of the Idle-stop-system before the incident. During the incident, the vehicle's steering was not able to turn. I have to keep my foot on the brake pedal for a while. After the second incident, I managed to drive th... Read more
Incident date: Jan 6, 2026
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that while the vehicle was idling at a stop light, a message stating that the transmission was in neutral(N) was displayed while the gear shifter ... Read more
Incident date: Jan 20, 2026
My Tahoe died on a busy bridge in Moore OK during rush hour traffic. Got a ticket for impending traffic. Had to get car towed. Tahoe is still in shop. I have a rental….GM trax. My car is in the shop indefinitely. I’m requesting a rental car of equal value to what my Tahoe was. Please make contact with the appropriate Hertz company as we will have bad weather in 2 days.
Incident date: Nov 2, 2025
I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid. The vehicle experiences repeated hybrid system failures, including “system charging” errors, rapid battery depletion from full to zero within minutes, and vehicle stalling. These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most re... Read more
Incident date: Dec 24, 2025
The contact owns a 2017 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: (20E068000 (EQUIPMENT) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Nov 12, 2025
The digital gauge cluster went blank and does not display any important information. 32k vehicles have been issued a recall but my VIN was not included. I also heard that 90k+ other vehicles had the same problem but new recall was not issued.
Incident date: Nov 12, 2025
Head gasket blew due to defective engine block at 69,000 miles, confirmed by mechanic.
Incident date: Nov 12, 2025
The contact owns a 2012 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, especially between second and third gears. The check engine warning light was intermittently illuminated. In addition, the contact stated that the engine felt as though the engine mounts were inoperable. The contact pulled over to the side of the road a... Read more
Incident date: Sep 5, 2025
I got out of my truck this morning once I arrived at work and the parking brake function unavailable message came on. I got back in and started the vehicle and Parking Brake Unavailable, Advanced Trac unavailable, Hill Descent Assist unavailable, ABS unavailable, and Forward Collision/ Lane-Keeping System unavailable messages were all on dash. Attempted to take my truck to Ford of Murfreesboro as ... Read more
Incident date: Sep 5, 2025
The oil pan leaking is a known problem with their design. It is a problem because of them using a plastic part meeting a aluminum part. They know its a problem. If the leak in the pan continues to leak and oil can contact the hot exhaust and cause a fire, or if enough oil was to leak out while driving, the engine could seize and cause the truck to go out of control.
Incident date: May 25, 2025
Car parked for 6 days while on vacation. Came back it started fine but 30 mins into travel, I lost power steering while on the highway next to a tractor trailer and the warning lights were shifting through a cycle of warnings of things not working. It told me to go to the dealership which I brought on my way home. They looked and said it was because i didn't drive it. The car is 1 year old and t... Read more
Incident date: Jan 11, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, Yes. There is a known coolant intrusion engine fault with ford escapes. ford has issued TSBs over this How was your safety or the safety of others put at risk? Engine abruptly died. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle ... Read more