Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,690 complaints for PORSCHE
Incident date: Feb 20, 2023
My car engine blew and I contacted kia to get the engine replaced under the recall and the refused to do it.
Incident date: Feb 20, 2023
Forgot case number with Porsche it is 800053607 Porsche says car is unsafe to drive. My case number with NHTSA is 11522971
Incident date: Feb 20, 2023
Forgot case number with Porsche it is 800053607 Porsche says car is unsafe to drive. My case number with NHTSA is 11522971
Incident date: Feb 20, 2023
Forgot case number with Porsche it is 800053607 Porsche says car is unsafe to drive. My case number with NHTSA is 11522971
Incident date: Feb 20, 2023
While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.
Incident date: May 1, 2023
Without any notification from a malfunction indicator light, there was a sudden knock followed by loss of power. Luckily I was on a country road and not on the highway 99 where congested traffic could have been a hazard. My mechanic said it was a rod bearing code causing catastrophic failure of the motor.
Incident date: Apr 17, 2023
The contact owns a 2007 Toyota Camry. The contact stated that the dashboard was significantly sticky and shiny. The contact stated that the shiny portion of the dashboard was reflecting onto the windshield, impairing the visibility of the roadway, which nearly caused a crash. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of th... Read more
Incident date: Dec 8, 2013
Driver's door actuator failed. It gives a buzzing sound when the door is manually locked or when the auto lock engages when driving. I have contacted a Honda dealer in Bloomington, Indiana to find the information on recall replacement. Thank you for your help and guidance in this matter.
Incident date: Apr 7, 2023
Vehicle is going in to 'limp" mode at highway speeds without warning. All safety features including ACC, LKAS, Emergency Braking, Collision avoidance, brake hold do not work when this happens. Vehicle must be pulled over to the side of the road, shut off and then restarted to allow car to operate at normal speed until the issue occurs again ( usually 20-30 minutes later). Brought car to Honda a... Read more
Incident date: Feb 15, 2023
The truck died periodically before or after a stop in the middle of intersections or just driving along. It has been in for inspection multiple times and one recall on it for some processor. It died a week later. Went in for hybrid control processor update which did not correct the issue. Shop said they were unable to duplicate any abnormal condition, no stored or active codes or pending updat... Read more
Incident date: Apr 1, 2023
On 05/04/2023 the outside temperature was 58 degrees. The vehicle in question had been sitting for approximately 5 days without being operated. When I depressed the ignition button, the vehicle shuttered slightly and started. Immediately a high coolant temperature alarm was displayed on the dashboard. When I placed the vehicle in reverse it slowly moved backwards. When I placed the vehicle in dri... Read more
Incident date: Apr 1, 2023
My car would not exhilarate properly. When came to a stop it would spit and sputter to even move. Could not get up to 60 mph and no less than 20 without it wanting to sound like it was going to die. Took it into a dealership to have it looked at and was told their's several recalls on my make and model and the year of my car that I need to see if there's any on mine, then I drove it home. Now my e... Read more
Incident date: Apr 16, 2023
The contact owns a 2019 Nissan Leaf. The contact stated that after starting the vehicle, the defroster was activated; however, the defroster fan motor became inoperable, causing the front and rear windshields to become foggy. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 23V048000 (Equipment, Visibility). No further a... Read more
Incident date: Apr 16, 2023
The contact owns a 2019 Nissan Leaf. The contact stated that after starting the vehicle, the defroster was activated; however, the defroster fan motor became inoperable, causing the front and rear windshields to become foggy. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 23V048000 (Equipment, Visibility). No further a... Read more
Incident date: Apr 16, 2023
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In det... Read more
Incident date: Apr 27, 2023
We purchased the vehicle new January 2023 and we drove for a couple of months without any issue, suddenly after filling the gas tank on Monday 4/10/2023 we noticed that the gas gauge dropped significantly after about an hour of drive time, later that evening the garage began smelling like gas through out the night without any leaks. The next day taking kids to school the smell was very bad in the... Read more
Incident date: Apr 27, 2023
Sun roof unexpectedly shattered
Incident date: Apr 12, 2023
The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operator selects was in reversed.
Incident date: Jan 23, 2023
When pressing the brake to come to a stop, the van will surge almost as if the brakes stop working. It happens just for a second but makes it feel like you won't stop in time. It definitely slows the braking down and may cause a crash. It has happened randomly and is unpredictable and cannot be replicated in a way that I know how to replicate. This has happened since new but has gotten worse recen... Read more
Incident date: Apr 14, 2023
The contact owns a 2022 Mitsubishi Outlander. The contact stated while driving from a complete stop, the vehicle failed to exceed 10 MPH. The battery warning light illuminated, and the vehicle went into LIMP Mode. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The contact was able to drive to his destination; howeve... Read more
Incident date: Apr 11, 2023
On my 2013 Road King, intermittently the Rear Brake Pedal will not depress while riding, and whenever that occurs, I have no rear braking whatsoever. Obviously, this is an extremely dangerous situation that could lead to death or injury. After a little internet research, I found this is an extremely common problem with Harley-Davidsons that have ABS (Antilock Braking Systems). When the ABS fail... Read more
Incident date: Mar 29, 2023
This vehicle with less than 100,000 miles, that is less than 8 years old has an engine failure. This is due to a design defect which is known to Lincoln and Ford Motor Company as they have a technical service bulletin in regards to the coolant intrusion and engine failure. Lincoln is doing nothing to help fix the car with a faulty engine. This car will sputter when accelerating.
Incident date: Apr 4, 2023
The start stop system is the Durango is terrible! That was my first problem. My second issue is, out of nowhere. We now have inner engine issues. The engine will not hold compression, but there are no leaks! I have only had a vehicle for six months! Now I am paying on a vehicle. I cannot drive and cannot afford fix!
Incident date: Mar 28, 2023
The tire pressure monitoring system light came on. I took it to the dealership and they said there is currently no fix for this problem. The front driver side tire also no longer registers on the warning screen. They said if a tire loses air while I'm driving, it's very possible that I will have no warning that it's happening.
Incident date: Mar 28, 2023
The tire pressure monitoring system light came on. I took it to the dealership and they said there is currently no fix for this problem. The front driver side tire also no longer registers on the warning screen. They said if a tire loses air while I'm driving, it's very possible that I will have no warning that it's happening.
Incident date: Mar 28, 2023
Car died after being on the charger for 8 weeks. Main battery is at 83% but apparently there is a 12v small battery that failed. Car is inoperable. Doors will not open, windows stuck partially down, car will not go into gear, can't be moved.
Incident date: Mar 28, 2023
Vehicle transmission does not recognize what gear it is in, a potential danger. Warning light appears randomly "shift to park" and vehicle will not shut down. Vehicle does not recognize that it is in park. Requires multiple attempts to manually shift gears. Multiple complaints for this issue found online. Contacted GM Customer Assistance and they are unresponsive to this problem. GM would not reim... Read more
Incident date: Mar 19, 2023
The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes c... Read more
Incident date: Feb 15, 2023
I have been put off by RAM for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, Greenville Tx Dodge RAM, [XXX] @ [XXX] tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since Dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 mont... Read more
Incident date: Mar 19, 2023
Arrived home and went to open rear passenger door to remove recently purchased groceries and rear door will not open. I've tried locking, unlocking, trying to open from the inside and outside and door just won't open. Awaiting service appointment and diagnosis.
Incident date: Feb 21, 2023
The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more
Incident date: Jun 9, 2021
Emergency break malfunction, will turn on while driving and will not turn off, it will show service break engine light and check engine light
Incident date: Jun 9, 2021
Water is leaking out from underneath the front passenger side part of the engine. I was told it was a water pump failure and the water pump is internal to the engine.
Incident date: Jun 9, 2021
MY CAR STOP SUDDENLY, IGNITION KEY FAILURE, THEN LIKE TRANSMISSION HESUTATION UNTIL THE CAR STOP COMPLETELY WHERE AT THAT MOMENT CALL A TOLL THAT COST ME $650 DLS. SINCE THAT DAY CAR HAVING ELECTRIC PROBLEMS AND EVEN TRANSMISSION GET STUCK SOMETIMES, HAVE TO TO DO IT MANUALLY.
Incident date: Mar 15, 2023
The contact owns a 2014 Kia Sportage. The contact stated while attempting to start the vehicle, the vehicle failed to start immediately and required several attempts to start the vehicle. The contact stated no warning light was illuminated. The contact stated that the failure was constant. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the ... Read more
Incident date: Mar 14, 2023
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The m... Read more
Incident date: Mar 14, 2023
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the front windshield trim separated and detached from the vehicle. The dealer was contacted, and the dealer stated that the warranty did not cover the trim replacement. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 82,300.
Incident date: Mar 11, 2023
We purchased this used vehicle, a Ford Edge Titanium with an Ecoboost 2.0 engine on January 19, 2023 from the Kia Store in Clarksburg, Indiana. During the first 30 days while still under dealership warranty the Check Engine Light (CEL) lit up. A scan at a local repair shop on January 31, 2023 indicated a misfire on Cylinder 3. (p0303) When the CEL lit up again tech at the Kia dealership examined... Read more
Incident date: Mar 14, 2023
On 4 occasions, months apart, my 2020 Jeep Compass has given me a dashboard alert stating “coolant temperature too high” and the engine immediately stalls and shuts down. The first 3 times this occurred, the check engine light would come on and the vehicle would not restart and other alerts such as “service 4WD system” and “EBS not available” would display. At no time was the vehicle o... Read more
Incident date: Mar 1, 2023
Touch screen delaminating: The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. This has also caused, twice now, the touch screen/I connect system to attempt dialing 911/assist emergency services without me touching the screen. This is scary. The ... Read more
Incident date: Mar 7, 2023
Air suspension issues at 50k miles my truck rides lop sided half the time. Some days it works fine other days the driver side is sitting lower than the passenger or the backs lower than the front it’s never the same issue. Sometimes it don’t work at all. Which is crazy with only 50k miles
Incident date: Mar 7, 2023
My airbags deployed while my truck was parked overnight. No known cause, no collision. Also when I put the keys in the truck all my dash lights were on no power steering. The truck is currently sitting at the dealership.
Incident date: Mar 7, 2023
Defective Starter - car will not start, battery, alternator check off ok.
Incident date: Mar 5, 2023
Reverse and 360 degree camera system stopped working at 818 miles, 1-1/2 months. Unable to utilize safety features the camera system provides (e.g., items in rear of vehicle when backing up, items at sides and front of vehicle when going forward.
Incident date: Mar 5, 2023
While driving at approx. 65 mph on Friday, March 3, 2023 my Hyundai Sanat Fe completely loss power. It dramatically loss steering and brake pedal feel. The vehicle needed to be towed to the closest service station. The engine shows no signs of oil leaks or any other physical issues.
Incident date: Feb 25, 2023
The transmission hesitates for several seconds and shifts hard when being shifted into reverse. The dealership has made one repair attempt already.
Incident date: Feb 8, 2023
I was driving in the fast/lane of the freeway, and suddenly the car flashed red "Electrical System Error" "Park Vehicle in Safe Place". The car immediately started to decellerate on its own and I didn't have time to go over to the right so had to move into the left shoulder of the freeway. I was stuck in the middle of the freeway, with cars driving fast coming around a bend of the freeway behind m... Read more
Incident date: Nov 18, 2021
The ioniq 5 has a one pedal driving mode, where the car will come to a complete stop without needing to press the brake pedal, similar to other EV's. In this mode, the gas pedal operates differently then in a conventional car - pressing the pedal approximately 1/3 of the way down represents neutral, where the car coasts. Pressing the pedal less then that - between 1/3 and not pressing it at all,... Read more
Incident date: Feb 8, 2023
During the past raining season, car battery compartment flooded creating a fire/electrical hazard during operation and addition total malfunction of instruments, lighting, warning systems in general, airbags, rendering the vehicle useless. The issue is well documented online by various owners, BMW stop assisting owners of vehicles that have the same issue of flooding. Please assist with any possib... Read more
Incident date: Feb 8, 2023
During the past raining season, car battery compartment flooded creating a fire/electrical hazard during operation and addition total malfunction of instruments, lighting, warning systems in general, airbags, rendering the vehicle useless. The issue is well documented online by various owners, BMW stop assisting owners of vehicles that have the same issue of flooding. Please assist with any possib... Read more