Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
Incident date: Mar 5, 2024
I have had to replace the brake switch twice in this vehicle and it is under 35k miles. Other Nissan models have had this recalled. Once it begins to fail, the car will not start because it doesn't detect the brake is depressed. It also sets off the BCI Malfunction warning randomly and while driving, which impacts cruise control and brake safety. I can send invoices of repairs from dealership if h... Read more
Incident date: Jan 2, 2024
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate... Read more
Incident date: Dec 12, 2022
The 10 R 80 transmission is unstable and can cause the driver to downshift to make up for a shutter in drive train. Ford calls it normal operation. Secondly, the adaptive cruise control shuts off in traffic. At times unknown to the driver. Very unsafe.
Incident date: Oct 12, 1999
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine misfired, and smoke was coming from the exhaust. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisf... Read more
Incident date: Jan 22, 2023
Purchased our 2014 CR-V [XXX], used one owner, 55301 mileage. Very little driving the next three years due to the pandemic. Summer of 2023 we were driving from Buffalo to [XXX] , first 30 miles, severe hesitation, amber lights on, until reaching 70mph. Hesitation stopped but lights stayed on. By August the TPMS indicator, malfunction indicator lamp and other lights came on, again. We reset accord... Read more
Incident date: Mar 26, 2023
Due to the recall of the ABS fuse I believe it has caused a electrical short and that's why my junction box does not work, also I had problems with slow acceleration almost causing me to get hit.
Incident date: Mar 26, 2023
The contact owns a 2017 Ford Escape. The contact stated that the instrument cluster was inoperable. Additionally, the contact stated while driving 15 MPH in a parking lot, the vehicle stalled. The contact was able to restart the vehicle and drove to the residence; however, the vehicle failed to exceed 10 MPH while driving. The vehicle was towed to an independent mechanic, where it was diagnosed t... Read more
Incident date: Mar 26, 2023
The contact owns a 2017 Ford Escape. The contact stated that the instrument cluster was inoperable. Additionally, the contact stated while driving 15 MPH in a parking lot, the vehicle stalled. The contact was able to restart the vehicle and drove to the residence; however, the vehicle failed to exceed 10 MPH while driving. The vehicle was towed to an independent mechanic, where it was diagnosed t... Read more
Incident date: Mar 23, 2023
The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle drifted to the left or the right. The contact stated that following the drift, the vehicle would lunge forward. The vehicle was taken to a dealer for diagnosis. The contact was informed that a front wheel alignment was needed. The vehicle was repaired; however, the failure persisted. The ... Read more
Incident date: Mar 6, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, there was white smoke coming out of the exhaust pipe. Additionally, the contact stated that while depressing the brake pedal to drive from a complete stop, there was no pressure on the brake pedal, and the brakes became inoperable. The vehicle was towed to the dealer, where it was diagnosed and determined... Read more
Incident date: May 13, 2024
The contact owns a 2019 Toyota Camry. The contact stated that while refueling the vehicle, gasoline started leaking underneath the vehicle onto the ground. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The approximate failure mileage was 58,000.
Incident date: Apr 29, 2024
When driving at highway speeds the steering for the car gets slightly "sticky" requiring minor corrections to remain on the road/in the lane. To "un-stick" it, it typically requires a slight pressure to the left. This is obviously distracting and potentially unsafe. ** Please note ** when this occurs I am **not** driving with lane-keep assist, cruise control or any other assists active. I'm in the... Read more
Incident date: May 1, 2024
Collision warning failed. Automatic emergency braking failed. Unknown if brakes were delayed or had issue stopping. I rear ended the car the in front of me, going from a stop while attempting to make a right hand turn. There were no system warnings or emergency braking applied although the car is equipped with those and many more safety features. During the accident the air bags were not d... Read more
Crash
Incident date: May 10, 2024
I have trouble codes that occasionally come up even after vehicle has been serviced. The vehicle used to drive fine. Now it started miss firing. I was told the problem was coming from the engine compartment/sensors. An OBDII diagnosis detects a problem with B Camshaft Position Timing Over Advanced or System Performance Bank 2 (p0024). I fear that without the fix, the miss firing can cause an accid... Read more
PORSCHE
MACAN TURBO
(2017) - ELECTRICAL SYSTEM
May 9, 2024
Incident date: Dec 9, 2023
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manuf... Read more
Incident date: Dec 1, 2023
Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.
Incident date: Apr 21, 2024
During Moderate Braking, while driving over a bump, the entire drivetrain and braking system with "let go", and it feels like a surge in the drivetrain. During this time braking is unresponsive until it re-engages the system. If attempting to replicate, and viewing the driver's information console, sometimes you can see the "transmission" switch between Drive and Neutral and back to drive again.... Read more
Incident date: Sep 5, 2023
Our vehicle is only a few years old and the front camera failed. It will not do any Automatic Emergency Braking, Forward Collision Warning, etc. Honda refuses to cover this even though it is a manufacturer defect.
Incident date: Apr 25, 2024
check engine light came on and off several times with p0304 code and loss of engine coolant spent $750 with hopes of solving issue at pep boys but did not fix issue now at ford dealer for remedy
Incident date: Apr 25, 2024
The ABS Module has failed. The repair is almost 3,000 from Honda. The car is not safe once it reachers 80mph the vehicle loses control.
Crash
Incident date: Apr 18, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Car had numerous times of completely turning off mid drive and was taken into a certified dealer for inspection, with a conclusion that nothing was wrong. The transmission has failed (03/22/24) and has been recently replaced upon diagnostics from certified dealer. 2 days later after receiving vehicle... Read more
Incident date: Apr 18, 2024
Maintenance required please see dealer message pops up and cannot be dismissed. Coolant sensor bypass valve is damaged.
Incident date: Apr 13, 2024
Service abs lights flash then go away no abs functioning intermittent
Incident date: Apr 13, 2024
engine coolant bypass valve issues under 70k miles
Incident date: Apr 21, 2024
We Purchased the Dodge Hornet GT on 04/17/2024 drove it home and parked it. My Husband tried to drive it on 04/18/2024 and the steering failed and the dash board lit up with: Service Power steering, Drive mode unavailable, Park sense disabled, Service Engine, Auto Dim High Beams unavailable, Service forward collision Warning and ESC Hill Start Assist with warning lights/Icons on the left side of t... Read more
Incident date: Apr 21, 2024
We Purchased the Dodge Hornet GT on 04/17/2024 drove it home and parked it. My Husband tried to drive it on 04/18/2024 and the steering failed and the dash board lit up with: Service Power steering, Drive mode unavailable, Park sense disabled, Service Engine, Auto Dim High Beams unavailable, Service forward collision Warning and ESC Hill Start Assist with warning lights/Icons on the left side of t... Read more
Incident date: Apr 15, 2024
I brought a 2015 Ford Fusion and the airbags was missing as well as unrepairable overheating issues in the engine. I replaced the whole cooling system and the reason for overheating still can’t be determined. I brought the car for $5000 and had $3000 of work done and it is still not drivable. The dealer refused to fix it or give a refund. I still have not been able to drive the car.
Incident date: Apr 11, 2024
The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, a week after it had rained and twelve hours after it was last driven, there was an abnormal mildew odor inside the vehicle. The contact stated that there was condensation entering the vehicle from an unknown location and the carpet on the passenger’s side floor was wet. The contact stated that the sunroof w... Read more
Incident date: Apr 6, 2024
The contact owns a 2022 Nissan Sentra. The contact stated that on several occasions while driving at various speeds, the steering wheel was not aligned. Additionally, while making left or right turns, the contact stated that she observed a loud popping noise coming from the front right of the vehicle. Additionally, the contact stated that while driving 60 MPH or faster, the vehicle began vibrating... Read more
Incident date: Apr 8, 2024
A) Phone will no longer connect to vehicle - California is a hands-free state. B) Intermittent screen black-outs so back-up camera not functioning during these times. C) Locks on left rear door will intermittingly not disengage requiring rear-seated passengers to exit out other side or exit through front seats. Dealer stated APIM needed replacement after assessing a $265.00 labor charge. C... Read more
Incident date: Sep 10, 2020
On two occasions, immediately after startup, the vehicle has experienced vastly diminished power. Once in November 2023 and once on [XXX]. Both instances were identical. Vehicle could barely move from a stop, even at full throttle. Speed above 25 mph could not be achieved. RPMs exceeded 4500. Vehicle did not stall. No dash lights, warnings or chimes were triggered. Upon shutdown and resta... Read more
Incident date: Sep 10, 2020
The contact owns a 2022 Honda Civic. The contact stated that while driving at various speeds, the steering wheel was sticking and would remain stuck in a turning position without warning. The contact stated that excessive force was needed to regain control of the steering wheel. The vehicle had been taken to a dealer on several occasions where several steering repairs were performed under warranty... Read more
Incident date: Apr 8, 2024
I’m trying to get a printout of the recalls for my vehicle.
Incident date: Apr 3, 2024
I have had several Ford Focuses and I’m not sure why I keep buying them. The transmission shudders or slips. Makes awful noises like grinding or something hitting the fan blade. I currently have 7 codes stored in the car but no check engine light. My garage thinks maybe it needs a new ABS control module. The display screen goes black all the time and doesn’t come back on. Ford is aware of thes... Read more
Incident date: Apr 3, 2024
I have had several Ford Focuses and I’m not sure why I keep buying them. The transmission shudders or slips. Makes awful noises like grinding or something hitting the fan blade. I currently have 7 codes stored in the car but no check engine light. My garage thinks maybe it needs a new ABS control module. The display screen goes black all the time and doesn’t come back on. Ford is aware of thes... Read more
Incident date: Oct 10, 2023
I have requested since April to have the recall fixed on my vehicle with no repairs to date. I have just been told the part is on back order but will let me know when it is available. It’s currently going on a year with no resolution for the known recall.
Incident date: Feb 5, 2020
1.What component or system failed or malfunctioned, and is it available for inspection upon request? -> While I was driving on the highway, All Dashboard was blacked out and can't driving at all
Incident date: Mar 24, 2024
Vehicle has begun having intermittent Electronic Power Assist failure. There are no warning lights indicating a failure. It happens when making either right or left hand turns and can be felt at slow speeds. You have to be ready for the intermittent failure on these type turns as you have manually force the steering to com back to a neutral position. This is the same failure recalled on other Ram ... Read more
Incident date: Mar 13, 2024
Battery stopped charging, dealer repaired it and it happened again in less than 30 days. It has happened more than three times now.
Incident date: Mar 3, 2024
I have had several incidents with my Alfa Romero Stelvio losing power while driving, This problem has been going on for quite some time, i have had several parts changed out with the same results a few weeks or months later. I took the vehicle to Jim Ellis Alfa Romero for repairs and told them the vehicle was losing power while driving and was told that this problem has occurred on several Stelvio... Read more
Incident date: Mar 3, 2024
I have had several incidents with my Alfa Romero Stelvio losing power while driving, This problem has been going on for quite some time, i have had several parts changed out with the same results a few weeks or months later. I took the vehicle to Jim Ellis Alfa Romero for repairs and told them the vehicle was losing power while driving and was told that this problem has occurred on several Stelvio... Read more
Incident date: Mar 1, 2024
While driving, came to a red light and stopped. When the light turned green, I pushed on the gas peddle and the car went completely black! No lights, no go, no warning, no nothing! It was the middle of afternoon rush hour, when people were getting off of work! No warning lights or problems prior warned me that something could be wrong. Up until that point, it drove smoothly, no issues at all. I h... Read more
Incident date: Mar 1, 2024
The contact owns a 2011 Toyota Prius. The contact stated that the battery was drained frequently upon starting the vehicle. There was no warning light illuminated. The contact also stated that while driving at various speeds, the brake pedal was firm while depressing, with several warning lights including the ABS warning light illuminated. The vehicle was taken to a dealer and based from the noise... Read more
PORSCHE
CAYENNE S E-HYBRID
(2018) - LANE DEPARTURE: BLIND SPOT DETECTION
Mar 11, 2024
Incident date: Feb 11, 2024
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Incident date: Feb 15, 2024
Date of occurrence: 03/05/2024 Subject: Formal Claim Regarding Traffic Safety Issue with 2021 Mercedes Benz CLA 250 I am writing to formally submit a claim regarding a recent traffic safety incident involving my 2021 Mercedes Benz CLA 250. While driving to my destination, I encountered a sudden loss of power and inability to accelerate. To ensure the safety of myself and other drivers, I activa... Read more
Incident date: Feb 10, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not ma... Read more
Incident date: Feb 10, 2024
Hello, I purchased my 2024 GMC 3500 AT4 Seirra late October 2023. Since the purchase date, I have been informed by motorist while at intersections my tailgate was down. I thought I was doing something wrong. On 3/3/2024 I was preparing to wash my truck and noticed my front amber lights were on surrounding my headlights. the vehicle was off, and my keys were in the house. Then my tailgate opener... Read more
Incident date: Feb 10, 2024
On Friday March 1, 2024 approximately 10:30pm. My SUV caught on fire while parked and off.
Fire
Incident date: Mar 2, 2024
The contact owns a 2021 Ram 1500. The contact stated that while driving at approximately 70 MPH, the front hood latch suddenly failed causing the front hood to erroneously open and make contact with the front windshield. During the incident, the glass windshield shattered causing shards of glass to enter the cabin of the vehicle. Both the front driver and front passenger sustained small laceration... Read more
2 injured
Incident date: Feb 18, 2024
In a Walmart parking lot I bumped into a curb stone with the left front tire at low speed (5 mph?). The passanger side air bag went off and blew out the windhield. I do not believe the air bag should have deployed at such a low speed. There was no damage to the car body. Total cost for replacing the air bag, windshield and both front seat belts was around $3,500.