Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
Incident date: Apr 19, 2023
The Integrated Charging Control Unit (ICCU) failed while I was driving to work. I was on the highway in the middle of a blizzard and the "Check Electric Vehicle Systems" warning popped up on my dash. It then when into a turtle mode and my car would no longer go above 15 - 20 mph. I had to exit the freeway very abruptly because my speed was dropping quickly. It was already extremely dangerous dri... Read more
Incident date: Apr 1, 2025
In April 2022, the timing cover seal on my 2016 Lexus ES 350 was replaced due to a leak. This was completed under warranty at approximately 84,785 miles. In February 2025, less than three years and roughly 56,000 miles later, I was informed by the same Lexus dealership during a routine service that the exact same issue—leaking from the timing cover—had reoccurred. There were no warning lights,... Read more
Incident date: Apr 1, 2025
In April 2022, the timing cover seal on my 2016 Lexus ES 350 was replaced due to a leak. This was completed under warranty at approximately 84,785 miles. In February 2025, less than three years and roughly 56,000 miles later, I was informed by the same Lexus dealership during a routine service that the exact same issue—leaking from the timing cover—had reoccurred. There were no warning lights,... Read more
Incident date: Oct 24, 2024
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I ca... Read more
Incident date: Mar 19, 2025
The contact owns a 2018 GMC Acadia. The contact stated that while driving at 60 MPH, the reduced engine power message was displayed. The RPM increased to high, and the engine revved. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The contact stated that the failure was related to NHTSA Campaign Number: 18V358000 (Fuel System, Gasoline). The vehicle was taken to t... Read more
Incident date: Mar 19, 2025
The contact owns a 2018 GMC Acadia. The contact stated that while driving at 60 MPH, the reduced engine power message was displayed. The RPM increased to high, and the engine revved. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The contact stated that the failure was related to NHTSA Campaign Number: 18V358000 (Fuel System, Gasoline). The vehicle was taken to t... Read more
Incident date: Apr 29, 2023
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: May 13, 2023
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Incident date: May 13, 2023
The contact owns a 2021 Kia Soul. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was completing a U-turn, and the accelerator pedal was depressed to the floorboard however, the vehicle lost motive power. The contact came to a complete stop while approaching a red light; after the... Read more
Incident date: May 13, 2023
2023+ Toyota Prius models display an advertisement on the touchscreen head unit and there is no way to remove it besides subscribing to Toyota's optional "Drive Connect" feature. Displaying an advertisement to the driver of a car that cannot be turned off without paying is a safety hazard.
Incident date: Dec 15, 2024
This steering issue waa forst noticed fall of 2024. Wheel will not come back to center on its own. For ex if you turn to the right it keeps going right, you have to consciously bring it back to center. Steering feels heavy/like no power steering. Safety issue ! I brought it in Nov 2023 at 37k mikes. They thought it was that i needed new tires and alignment, but that didnt help. I brought it back M... Read more
Incident date: Dec 30, 2024
ABS pump motor stuck X2 & is available for inspection. Brakes could potentially fail putting mine & other's safety at risk. Warning lamps were illuminated. This is the second time this has happened, pump motor was already replaced. There is a recall issued but not for my vehicle specifically. CAN BUS Communication issues.
Incident date: Dec 30, 2024
ABS pump motor stuck X2 & is available for inspection. Brakes could potentially fail putting mine & other's safety at risk. Warning lamps were illuminated. This is the second time this has happened, pump motor was already replaced. There is a recall issued but not for my vehicle specifically. CAN BUS Communication issues.
Incident date: Dec 1, 2024
I took my SUV (Yukon SLT 2023) to the GMC Dealership 4/5 months ago because of 2 recalls, Failed Brake Fluid Leak Detection and Serial Data Gateway Model. The car was repaired according to the dealership. About 2 weeks ago, I entered my garage to auto start my vehicle and my SUV would not auto start. I waited a few minutes and tried to start it again from inside the vehicle and it started. When it... Read more
Incident date: Dec 1, 2024
I took my SUV (Yukon SLT 2023) to the GMC Dealership 4/5 months ago because of 2 recalls, Failed Brake Fluid Leak Detection and Serial Data Gateway Model. The car was repaired according to the dealership. About 2 weeks ago, I entered my garage to auto start my vehicle and my SUV would not auto start. I waited a few minutes and tried to start it again from inside the vehicle and it started. When it... Read more
PORSCHE
TAYCAN TURBO S
(2021) - POWER TRAIN
Jan 23, 2025
Incident date: Jan 23, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while accelerating from a stop light, the rear wheels seized. There were no warning lights illuminated. The vehicle was diagnosed by a mobile mechanic with transmission failure. The vehicle was towed to the residence. The dealer was informed of the failure. The contact was informed by the dealer that the repair was not covered under ... Read more
Incident date: Jan 6, 2025
Rear window randomly shattered. I was just sitting at a red light and it shattered. Nothing hit it or damaged it. I read online this is a reoccurring problem others have experienced with 2019 models and newer. This needs to be addressed. If I was going down the road this could have caused an accident.
Incident date: Jan 2, 2025
Car has only 4,000 miles and the CV axels make a grinding noise when turning. Also the emergency braking will randomly go off when reversing the car.
Incident date: Jan 17, 2025
The rear camera on the car repeatedly does not work. The car has been to the dealership for replacement parts several times with the problem recurring. The rear camera does not work most days. In addition, the other cameras have failed repeatedly resulting in safety systems such as automatic collision sensors working and not-working randomly when driving the vehicle.
Incident date: Jan 17, 2025
The rear camera on the car repeatedly does not work. The car has been to the dealership for replacement parts several times with the problem recurring. The rear camera does not work most days. In addition, the other cameras have failed repeatedly resulting in safety systems such as automatic collision sensors working and not-working randomly when driving the vehicle.
Incident date: Jan 16, 2025
While changing a blown fuse for the instrument cluster, my truck unexpectedly caught fire, endangering my safety and causing significant damage to the vehicle. The fire started behind the passengers side fuse box within the wiring harness (GM# 84717166). The dealership determined that the failure was due to wire harness chafing on the thread side of a tie bar bolt. Due to General Motors not res... Read more
Fire
Incident date: Jan 13, 2025
SRS light came on. Vehicle didn’t have any change in driving performance.
Incident date: Jan 1, 2024
I took my Hyundai Santa Fe sport to Central Valley Hyundai in Modesto, CA on 10/31/2024 to have a diagnosis done to the car since the car turned off on me while I was driving and after a week being at the dealership this was their response. Hello [XXX], sorry for the late reply! We are short handed today, and busy! Anyways, My technician had the chance to take a look at your vehicle. Your vehicle... Read more
Incident date: Jan 1, 2024
On [XXX] my power steering system completely froze in sub-0 temperatures. The wheels were unable to steer right or left. After idling for some time, it unfroze resulting in a grinding noise and very stiff steering. This has continued where the steering freezes in cold temperatures and continues to grind. The vehicle was brought to Main Motor in Johnstown NY (dealer) to inspect this and they de... Read more
Incident date: Nov 6, 2024
When ever I hit the breaks in a small bump the vehicle vibrates "steering wheel and the brake pedal" not able to control the vehicle almost bump into the car in front of me. I when to my local dealer for it to be inspected and I show the my dashcam videos and one of the mechanics joined me in a test drive for them to diagnose what's happening the same vibration happened when I brake while passing ... Read more
Incident date: Nov 14, 2024
Both screens suddenly turned black while I was driving. I had no way to restart the screen, even after shutting off the car and turning back off. The two black screen remain on, but no way to see charging status, speed, control lights, etc.
Incident date: Jan 4, 2023
While driving 2012 Kia Optima GDI home from work, the power suddenly stopped without warning with the engine, oil, and battery lights flashing on all at once. I was unable to accelerate whatsoever, so with the momentum of the vehicle I parked safely in a parking lot. There I discovered the car would not start and would give a loud clunking sound. A mobile mechanic confirmed that the engine was sei... Read more
Incident date: Jan 4, 2023
Recently I purchased a 2023 Kia Forte on 11/09/2024 with only 53,848 miles on the odometer. Within a month the car has lost total power four times. The Advanced Driver Assistance Systems keeps faulting and kicks in taking drive control of the vehicle making it challenging to control. The current miles on the vehicle is 58,281. When I called in to have the vehicle serviced through a Kia dealersh... Read more
Incident date: Jan 4, 2023
Recently I purchased a 2023 Kia Forte on 11/09/2024 with only 53,848 miles on the odometer. Within a month the car has lost total power four times. The Advanced Driver Assistance Systems keeps faulting and kicks in taking drive control of the vehicle making it challenging to control. The current miles on the vehicle is 58,281. When I called in to have the vehicle serviced through a Kia dealersh... Read more
Incident date: Dec 29, 2024
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle started losing motive power. The contact stated that the vehicle was making an abnormal humming sound under the floorboards. The contact stated that an unknown warning light and the “WRENCH” symbol was displayed on the instrument panel. The contact was able to exit the highway however, the v... Read more
Incident date: Dec 28, 2022
The pearl white paint on my 2015 Toyota Prius plug in vehicle is starting to chip and delaminate. This poses a safetly hazard to the structural rigidity of the body which could rust, break down, and fail unexpectedly. I am requesting to hold Toyota, who has had paint issues with their vehicles in the past, liable and to pay for the cost of a new paint job. Please help!
Incident date: Dec 28, 2022
At just 41,000 miles, the oil pressure sensor has failed. There are many on-line reports of this issue going back several years for the Genesis G80 sedan. It appears this is NOT covered under the 10 yr/100,000 mile warranty and is only covered by the 5 yr/60,000 mile warranty. In my case, this part failed almost 5 years to the day. It is unreasonable that the owner should get stuck with a $100... Read more
Incident date: Dec 27, 2024
The Honda monocular camera is apparently causing malfunctions and or warning lights. This is impacting many Odyssey owners according to my research. This should be addressed by Honda and reimbursement or repair covered as a recall.
Incident date: Dec 16, 2024
We purchased our Honda in 2022. Within three months the lane departure system was failing. The wheel was jerky and at times difficult to correct. This occurred while staying in lane and not close to lines on the road. We took it in they identified the issue and replaced it. Within nine months it failed again. This time even worse. They identified it was the same issue. This was December of 2023. O... Read more
Incident date: Nov 22, 2024
My 2016 Nissan Sentra malfunctioned while driving on the Highway three separate times. The car suddenly lost its ability to accelerate and seemed to power down while becoming more difficult to steer. It seemed to start shuddering and I thought it may have been a front end flat tire. After pulling off the road and putting the car in park, when I waited a minute or two, I placed the car in drive and... Read more
Incident date: Nov 1, 2024
My Ford Maverick truck was purchased and delivered on [XXX]. From the very first day, I have experienced issues with the central infotainment screen. Specifically, the screen frequently freezes, particularly when using Google Maps. My vehicle is an essential tool for my daily work, as I am an air conditioning technician and spend long hours driving. Additionally, I have noticed a significant dela... Read more
Incident date: Nov 6, 2024
The braking system malfunctioned during Winter and snowy road conditions. Several instances happened during the month of December 2023 and 2024. Latest were December 10 and 13, 2024. The brake pad was soft when depressed that the car accelerated instead of stopping.
Incident date: Nov 6, 2024
Windshield wiper motor failed under cold conditions without warning. Vehicle is not safe to operate in adverse weather conditions due to failure of part. Issue has been formally diagnosed by OEM service center.
Incident date: Jul 20, 2020
I’ve been having issues with the front end since I purchased the vehicle. The dealership had not diagnosed this issue yet in 3 years. It had caused my vehicle to be in the shop continuously, my front driver side tire is worn out. I had to replace all brakes and rotors after 2 years, numerous sensor issues, radiator loses fluid as well as software issues.
Incident date: Jul 20, 2020
Information screen remains on when car is placed in reverse blocking 25% of the rear view camera. No option to disable or remove the Information screen. Should be able to have 100% of rear camera for safety.
Incident date: Jul 20, 2020
Engine light came on while driving . Solid light. Car started to vibrate and felt like it would stall. Engine has only 38,000 miles. Kia Greenway Certified Technicians at Hickory. They charged me $200 for the diagnosis. They later said the check engine code was due to bad fuel injectors, I paid $950 for that service. That day I took the car out and after 5 minutes of driving it I had to go back t... Read more
Incident date: Dec 3, 2024
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Incident date: Dec 3, 2024
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Incident date: Dec 11, 2024
The contact owns a 2024 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience... Read more
Incident date: Oct 7, 2024
The contact owns a 2018 Honda CR-V. The contact stated that while driving 50 MPH, the accelerator pedal was depressed, and the vehicle accelerated and decelerated without warning. The contact added fuel injector cleaner. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer wa... Read more
Incident date: Jun 7, 2024
Loss of power when driving with no warning. Jeep power cut out driving with D flashing. Safety risk was a car on the road driving with traffic then no power. Pulled over to the side to get off the road as far as I could. “Service Hybrid System” message appeared with blinking D. Started back up 20 minutes later. Dealer could not replicate.
Incident date: Dec 9, 2024
The doors on my truck have been freezing and wont let me latch the door shut. this was apparently resolved early this year using 18N03. however in Wisconsin it hasnt happened now till winter. first day below freezing, i could not close them. i have 2 young kids and this is a huge safety concern. as an adult its not a big deal. i am terrified to drive my truck due to putting my kids at risk with a ... Read more
Incident date: Dec 9, 2024
My Corvette c6 model has had a longterm issue with the left fuel pump, which I was not made aware of by the local dealership servicing my vehicle or the manufacturer, General Motors. I recently discovered the fuel pump issue, which results in a significant fuel leak thru the bottom left side of the vehicle. GM and the dealership failed to notify me of this issue even though they issued a Special B... Read more