Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,107 complaints for PONTIAC
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more
Incident date: Sep 27, 2016
TL* THE CONTACT OWNS A 2007 PONTIAC SOLSTICE. WHENEVER THERE WAS A PASSENGER IN THE FRONT SEAT, THE AIR BAG INDICATOR FAILED TO ILLUMINATE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
PONTIAC
GRAND PRIX
(1997) — ENGINE
Sep 27, 2016
Incident date: Jul 30, 2016
TL* THE CONTACT OWNED A 1997 PONTIAC GRAND PRIX. THE CONTACT NOTICED SMOKE ENTERING THE VEHICLE FROM THE DOORS AND FLAMES UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENTS WERE CALLED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DEEMED DESTROYED. THE FAILURE MILEAGE WAS 114,000.
Fire
PONTIAC
GRAND PRIX
(2000) — ENGINE
Sep 27, 2016
Incident date: Sep 26, 2016
TL* THE CONTACT OWNED A 2000 PONTIAC GRAND PRIX. AFTER DRIVING A MILE FROM THE CONTACT'S RESIDENCE AND PARKING AT A BUSINESS DISTRICT, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT N... Read more
Fire
Incident date: Sep 27, 2016
AT RANDOM TIMES (EVERY TIME THE VEHICLE IS OPERATED), THE PASSENGER SIDE AIRBAG ALERT LIGHT ILLUMINATES (ACCOMPANIED BY A 3-TONE ALERT) AND A DASH MESSAGE SAYING "SERVICE AIR BAG." THE DEALER DIAGNOSED THIS AS A FAULTY PASSENGER-SIDE AIRBAG SENSOR. THERE IS BEEN A PREVIOUS RECALL FOR THESE SENSORS (GM RECALL NO. 06143; NHTSA CAMPAIGN #07V146000), BUT IT WAS LIMITED TO 359 VEHICLES. MY VEHICLE'... Read more
Incident date: Sep 13, 2016
MY BRAKE LIGHTS ARE NOT WORKING PROPERLY. THEY STAY ON AND TURN OFF WHEN I PRESS THE BRAKES AND RANDOMLY TURN ON AND OFF AS I DRIVE DOWN THE ROAD OR EVEN JUST SITTING STILL. I HAVE HAD MY CAR SERVICED AND EVERY TIME IT IS AN ISSUE WITH BCM. WHEN I WAS NOTIFIED OF THE RECALL ON THAT ISSUE, I TOOK MY CAR TO THE DEALERSHIP, BUT WHAT THEY DID DID NOT FIX THE ISSUE. IT DID, BUT ONLY TEMPORARILY.
Incident date: Sep 13, 2016
MY BRAKE LIGHTS ARE NOT WORKING PROPERLY. THEY STAY ON AND TURN OFF WHEN I PRESS THE BRAKES AND RANDOMLY TURN ON AND OFF AS I DRIVE DOWN THE ROAD OR EVEN JUST SITTING STILL. I HAVE HAD MY CAR SERVICED AND EVERY TIME IT IS AN ISSUE WITH BCM. WHEN I WAS NOTIFIED OF THE RECALL ON THAT ISSUE, I TOOK MY CAR TO THE DEALERSHIP, BUT WHAT THEY DID DID NOT FIX THE ISSUE. IT DID, BUT ONLY TEMPORARILY.
PONTIAC
GRAND PRIX
(2004) — STEERING
Sep 26, 2016
Incident date: Sep 26, 2016
1ST PROBLEM IS STEERING WHEEL LOCKS UP EVERY KNOW AND THEN 2ND HIT A BUMP OR DRIVE OVER RXR TRACKS THE TRACTION LIGHT AND ABS LIGHT COME ON.
PONTIAC
GRAND PRIX
(2004) — SUSPENSION
Sep 26, 2016
Incident date: Sep 26, 2016
1ST PROBLEM IS STEERING WHEEL LOCKS UP EVERY KNOW AND THEN 2ND HIT A BUMP OR DRIVE OVER RXR TRACKS THE TRACTION LIGHT AND ABS LIGHT COME ON.
PONTIAC
GRAND PRIX
(2002) — UNKNOWN OR OTHER
Sep 24, 2016
Incident date: Sep 21, 2016
I RECEIVED A LETTER SAYING THAT MY 2002 PONTIAC GRAND PRIX HAS A RECALLED. I WAS GIVEN THIS CAR, SO I HAD NO CLUE UNTIL NOW.
Crash
PONTIAC
GRAND PRIX
(2004) — STRUCTURE:BODY
Sep 24, 2016
Incident date: Sep 20, 2016
VEHICLE WAS TRAVELING NORTH, WENT TO TURN WEST, LOST CONTROL OF VEHICLE STRIKING A WOODEN BRIDGE GUARDRAIL AND EMBANKMENT BEFORE RETURNING TO ROADWAY. DAMAGE IS FRONTEND, HOOD, HEADLIGHTS, UNDERCARRIAGE, RIGHT FRONT WHEEL, STEERING COMPONENTS, ENGINE. DAUGHTER TRANSPORTED BY EMS
Crash
1 injured
PONTIAC
GRAND PRIX
(2004) — ENGINE
Sep 24, 2016
Incident date: Sep 20, 2016
VEHICLE WAS TRAVELING NORTH, WENT TO TURN WEST, LOST CONTROL OF VEHICLE STRIKING A WOODEN BRIDGE GUARDRAIL AND EMBANKMENT BEFORE RETURNING TO ROADWAY. DAMAGE IS FRONTEND, HOOD, HEADLIGHTS, UNDERCARRIAGE, RIGHT FRONT WHEEL, STEERING COMPONENTS, ENGINE. DAUGHTER TRANSPORTED BY EMS
Crash
1 injured
PONTIAC
GRAND PRIX
(2004) — STEERING
Sep 24, 2016
Incident date: Sep 20, 2016
VEHICLE WAS TRAVELING NORTH, WENT TO TURN WEST, LOST CONTROL OF VEHICLE STRIKING A WOODEN BRIDGE GUARDRAIL AND EMBANKMENT BEFORE RETURNING TO ROADWAY. DAMAGE IS FRONTEND, HOOD, HEADLIGHTS, UNDERCARRIAGE, RIGHT FRONT WHEEL, STEERING COMPONENTS, ENGINE. DAUGHTER TRANSPORTED BY EMS
Crash
1 injured
Incident date: Sep 15, 2016
POWER STEERING WOULD RANDOMLY QUIT WHILE DRIVING. NEEDED TO REPLACE POWER STEERING CONTROL MODULE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2009 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
PONTIAC
GRAND PRIX
(1998) — ENGINE
Sep 23, 2016
Incident date: May 5, 2015
TL* THE CONTACT OWNED A 1998 PONTIAC GRAND PRIX. WHILE DRIVING 67 MPH, THE VEHICLE SHOOK VIOLENTLY. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND NOTICED FLAMES UNDER THE HOOD. THE VEHICLE CAUGHT FIRE, WHICH WAS EXTINGUISHED BY THE CONTACT. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES AND A REPORT WAS NOT FILED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUM... Read more
Fire
PONTIAC
GRAND PRIX
(2000) — UNKNOWN OR OTHER
Sep 23, 2016
Incident date: Sep 28, 2011
IN SEPT 2011 MY 2000 PONTIAC GRAN PRIZ BURST INTO FLAMES UNDER THE HOOD IT WAS PARKED AT FARM CREDIT. I ONLY HAD LIABILITY INSURANCE SO NO CLAIM WAS FILED. I RECENTLY RECEIVED A RECALL NOTICE FOR A POSSIBLE ENGINE FIRE. I CONTACTED GM AND WAS TOLD NOTHING COULD BE DONE BECAUSE I DIDN'T HAVE THE CAR ANYMORE. OF COURSE I DON'T HAVE THE CAR IT BURNT COMPLETELY UP!!!
Fire
Incident date: Sep 23, 2016
I PURCHASED THE 2009 PONTIAC G6 IN 2011, SINCE THEN I'VE REPLACED THE PASSENGERS SIDE LOW BEAM HEAD LIGH BULB A TOTAL OF 10 TIMES. I'VE HAD 2 PIG TAILS INSTALLED IN THE LAST 2 YEARS; NOW THE PROBLEM STILL PERSIST AS OF TODAY. SOMETHING IS WRONG WITH PONTIAC G6 HEADLIGHTS SYSTEM. I'VE READ SERVERAL COMPLAINTS OF THE SAME THING.
Incident date: Sep 22, 2016
TL* THE CONTACT OWNS A 2003 PONTIAC VIBE. WHILE DRIVING AND MAKING A RIGHT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE AIR BAGS DID NOT INFLATE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS COULD NOT BE PROVIDED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS), BUT THE VEHICLE WAS NOT REPAIRED PRIOR TO THE FAILURE. THE ... Read more
PONTIAC
GRAND PRIX
(1999) — ENGINE
Sep 22, 2016
Incident date: Nov 28, 2013
TL* THE CONTACT OWNED A 1999 PONTIAC GRAND PRIX. WHILE PARKED IN THE GARAGE, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
Fire
PONTIAC
GRAND PRIX
(2000) — ENGINE AND ENGINE COOLING
Sep 22, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE/ TOTALED, TOWED TO JUNK YARD AND CONSUMER STATES STILL RECEIVES ENGINE OIL DEPOSIT ONTO MANIFOLD EXHAUST RECALL NOTICE. *SMD
Fire
PONTIAC
GRAND PRIX
(2006) — ENGINE
Sep 22, 2016
Incident date: Sep 22, 2016
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND WHITE SMOKE APPEARED FROM THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 228,000. THE VIN WAS NOT PROVIDED.
Fire
PONTIAC
GRAND PRIX
(2006) — ELECTRICAL SYSTEM
Sep 22, 2016
Incident date: Sep 22, 2016
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND WHITE SMOKE APPEARED FROM THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 228,000. THE VIN WAS NOT PROVIDED.
Fire
Incident date: Sep 20, 2016
TL* THE CONTACT OWNS A 2009 PONTIAC G5. WHILE DRIVING AT AN UNKNOWN SPEED, A FUEL ODOR ENTERED THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2003 PONTIAC AZTEK. AFTER RE-FUELING THE VEHICLE, THE CONTACT NOTICED STRONG FUEL FUMES INSIDE THE VEHICLE AND NEAR THE FUEL TANK. THE FUEL AND TEMPERATURE GAUGES FLUCTUATED UP AND DOWN. THE VEHICLE WAS DIAGNOSED BY A MECHANIC MORE THAN ONCE. THE CONTACT ALSO NOTIFIED TWO DIFFERENT DEALERS TO TRY TO SCHEDULE A REPAIR APPOINTMENT. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NU... Read more
Incident date: Sep 21, 2016
POWER STEERING DISPLAYS THEN CANT MOVE THE STEERING WHEEL, JUST STARTED HAPPENING, WHEN I START THE CAR, TODAY WAS THE FIRST TIME IT HAPPENED WHEN PULLING OUT OF A PARKING LOT, HAD TO SLAM BRAKES ON
Incident date: Sep 21, 2016
DIRECTIONAL SIGNALS AND HAZARD LIGHTS ONLY WORK OCCASIONALLY
Incident date: Jul 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 PONTIAC VIBE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS D... Read more
PONTIAC
GRAND PRIX
(2004) — ELECTRONIC STABILITY CONTROL (ESC)
Sep 20, 2016
Incident date: Sep 6, 2016
SYSTEM FAILURE APPEARS ON DASHBOARD LIGHTS FLICKER UNABLE TO CONTROL CAR ON HIGHWAY..NOW HOME AND NOW WILL NOT EVEN START A SAFETY HAZARD
PONTIAC
GRAND PRIX
(2004) — ELECTRICAL SYSTEM
Sep 20, 2016
Incident date: Sep 6, 2016
SYSTEM FAILURE APPEARS ON DASHBOARD LIGHTS FLICKER UNABLE TO CONTROL CAR ON HIGHWAY..NOW HOME AND NOW WILL NOT EVEN START A SAFETY HAZARD
PONTIAC
GRAND PRIX
(2004) — STEERING
Sep 20, 2016
Incident date: Sep 6, 2016
SYSTEM FAILURE APPEARS ON DASHBOARD LIGHTS FLICKER UNABLE TO CONTROL CAR ON HIGHWAY..NOW HOME AND NOW WILL NOT EVEN START A SAFETY HAZARD
PONTIAC
GRAND PRIX
(2007) — EXTERIOR LIGHTING:HEADLIGHTS
Sep 20, 2016
Incident date: Sep 1, 2015
TL* THE CONTACT OWNS A 2007 PONTIAC GRAND PRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (HEAD LAMPS). THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE HEAD LAMPS WERE REPAIRED, BUT THE HIGH BEAM HEADLIGHTS TURNED ON INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE HIGH BEAMS WERE NOT REPAIRED BECAUSE IT WAS NOT INCLUDED IN A RECALL. THE FAILURE MIL... Read more
PONTIAC
GRAND PRIX
(1999) — ENGINE
Sep 19, 2016
Incident date: Sep 1, 2014
TL* THE CONTACT OWNED A 1999 PONTIAC GRAND PRIX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING). WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO SMOKE FROM THE ENGINE COMPARTMENT. THE VEHICLE CAUGHT FIRE AFTER BEING PULLED OVER TO THE SIDE OF THE FREEWAY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A REPORT WAS FILED. THERE WERE NO ... Read more
Fire
PONTIAC
GRAND PRIX
(2000) — ENGINE AND ENGINE COOLING
Sep 19, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE FIRE DUE TO OIL LEAKS RECALL (15V701) FIX WAS TO REROUTE SPARK PLUG WIRES. CONSUMER STATES ENGINE FIRES START ON EXHAUST MANIFOLDS AND NOT SPARK PLUGS WIRES. *SMD THE CONSUMER STATED PLASTIC HEADLIGHT LENSES FOGGED UP TO THE POINT THAT MADE THEM USELESS AND THE POWER STEERING ASSIST AND FAILED. ALSO, THE REAR VALVE COVER WAS LEAKING... Read more
PONTIAC
GRAND PRIX
(2000) — STEERING
Sep 19, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE FIRE DUE TO OIL LEAKS RECALL (15V701) FIX WAS TO REROUTE SPARK PLUG WIRES. CONSUMER STATES ENGINE FIRES START ON EXHAUST MANIFOLDS AND NOT SPARK PLUGS WIRES. *SMD THE CONSUMER STATED PLASTIC HEADLIGHT LENSES FOGGED UP TO THE POINT THAT MADE THEM USELESS AND THE POWER STEERING ASSIST AND FAILED. ALSO, THE REAR VALVE COVER WAS LEAKING... Read more
PONTIAC
GRAND PRIX
(2000) — EXTERIOR LIGHTING
Sep 19, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE FIRE DUE TO OIL LEAKS RECALL (15V701) FIX WAS TO REROUTE SPARK PLUG WIRES. CONSUMER STATES ENGINE FIRES START ON EXHAUST MANIFOLDS AND NOT SPARK PLUGS WIRES. *SMD THE CONSUMER STATED PLASTIC HEADLIGHT LENSES FOGGED UP TO THE POINT THAT MADE THEM USELESS AND THE POWER STEERING ASSIST AND FAILED. ALSO, THE REAR VALVE COVER WAS LEAKING... Read more
PONTIAC
GRAND PRIX
(2000) — ENGINE
Sep 19, 2016
Incident date: Sep 16, 2016
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND PRIX. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V7010000 (ENGINE AND ENGINE COOLING) AND WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED O... Read more
PONTIAC
GRAND PRIX
(2002) — ENGINE
Sep 19, 2016
Incident date: Apr 15, 2016
I HAVE A RECALL ON MY 2002 PONTIAC GRAND PRIX AND I HAVE CALLED A LOCAL DEALERSHIP TO GET IT FIXED BUT THEY SAID THAT THE PART IS ON BACK ORDER FOR MONTHS. I THEN TALKED TO PONTIAC CUSTOMER SERVICE AND THEY TOLD ME THAT I HAD TO WAIT FOR A SECOND LETTER FOR THE RECALL NOTICE. I TOLD THEM THAT I HAD RECEIVED IT ALREADY AND THEY STILL INSISTED THAT I HAVE TO WAIT FOR IT. I DRIVE 3 KIDS IN MY VEHICLE... Read more
Incident date: Sep 18, 2016
TL* THE CONTACT OWNS A 2005 PONTIAC G6. WHILE DRIVING 25 MPH, THE VEHICLE BEGAN TO ROLL AWAY IN REVERSE WITH THE GEAR SHIFTER IN THE DRIVE POSITION. THE CONTACT ATTEMPTED TO ENGAGE THE EMERGENCY BRAKE LEVER, BUT THE VEHICLE CONTINUED TO ROLL AWAY. THE CONTACT HAD TO TURN THE VEHICLE OFF TO STOP THE VEHICLE. AFTER STOPPING THE VEHICLE, IT FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED... Read more
Incident date: Aug 20, 2016
AFTER NORMAL CITY DRIVING FOR ABOUT 10 MINUTES ON AUGUST 20TH, 2016 WITH A PASSENGER IN THE CAR, THE CAR'S DIC DISPLAYED "SERVICE AIR BAG" AND CHIMED. THE PASSENGER AIRBAG INDICATOR SWITCHED FROM "ON" TO "OFF". MY WIFE WAS IN THE PASSENGER SEAT, SITTING NORMALLY. AT THE TIME, THE VEHICLE WAS TRAVELING ROUGHLY 45 MPH IN 4TH GEAR ON A HIGHWAY. WE DID NOT HIT ANY POTHOLE OR SIMILAR IMPACT IMMEDIATELY... Read more
Incident date: Jan 1, 2015
WELL MY BREAK LIGHTS STAY ON WHILE DRIVING DOWN THE ROAD. ALSO I HAVE NO CRUISE CONTROL. AN WHEN I SHIFT FROM PARK TO DRIVE IT SEEMS LIKE IT WANTS TO BE STUCK UNLESS I PUSH HARD ON THE BREAK PEDAL. BUT WHEN I'M DRIVING DOWN THE ROAD I HIT MY BREAKS AN MY LIGHT GOES OFF AN THEN WHILE DRIVING WITH OUT HITTING MY BREAKS THEY TURN ON. AN IT'S BEEN DOING THIS SINCE LAST YEAR OF 2015.
Incident date: Sep 16, 2016
'M WRITING TO NOTIFY GM ABOUT A DANGEROUS ISSUE WITH MY 2001 PONTIAC GRAND AM. THE SECURITY SYSTEM ACTIVATES PREVENTING THE CAR TO STOP FOR 10 MINUTES UNTIL IT RESETS, CAUSING MANY WORK RELATED ISSUES. THIS SECURITY ISSUE PREVENTS THE FUEL PUMP FROM ACTIVATING, ALLOWING THE CAR TO START. THE PROBLEM HAS GOTTEN SO SEVERE, THE CAR NOW SHUTS DOWN MID DRIVE WHILE ON THE INTERSTATE. LIVING IN LOUISV... Read more
Incident date: Sep 16, 2016
'M WRITING TO NOTIFY GM ABOUT A DANGEROUS ISSUE WITH MY 2001 PONTIAC GRAND AM. THE SECURITY SYSTEM ACTIVATES PREVENTING THE CAR TO STOP FOR 10 MINUTES UNTIL IT RESETS, CAUSING MANY WORK RELATED ISSUES. THIS SECURITY ISSUE PREVENTS THE FUEL PUMP FROM ACTIVATING, ALLOWING THE CAR TO START. THE PROBLEM HAS GOTTEN SO SEVERE, THE CAR NOW SHUTS DOWN MID DRIVE WHILE ON THE INTERSTATE. LIVING IN LOUISV... Read more
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2007 PONTIAC G6. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE BULBS WERE CHANGED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE... Read more
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2007 PONTIAC G6. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE BULBS WERE CHANGED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLAMP MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE... Read more
Incident date: Sep 16, 2014
TL* THE CONTACT OWNS A 2008 PONTIAC G8. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR REMAINED ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Incident date: Sep 8, 2016
TL* THE CONTACT OWNS A 2008 PONTIAC G6. WHILE DRIVING 20 MPH, THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THE VEHICLE WAS ON FIRE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED. THE FLAMES ORIGINATED FROM THE ENGINE COMPARTMENT. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A FIRE REPORT WAS NOT FILED. PRIOR TO THE FAILURE, THE ... Read more
Fire
Incident date: Sep 8, 2016
TL* THE CONTACT OWNS A 2008 PONTIAC G6. WHILE DRIVING 20 MPH, THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THE VEHICLE WAS ON FIRE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED. THE FLAMES ORIGINATED FROM THE ENGINE COMPARTMENT. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A FIRE REPORT WAS NOT FILED. PRIOR TO THE FAILURE, THE ... Read more
Fire
PONTIAC
GRAND PRIX
(2007) — ENGINE AND ENGINE COOLING
Sep 15, 2016
Incident date: Sep 12, 2016
TL* THE CONTACT OWNS A 2007 PONTIAC GRAND PRIX. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), THE COOLING FAN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,019.
Incident date: Sep 15, 2016
WHILE STARTING THE VEHICLE, THE ANTI-THEFT CIRCUITRY CUTS OUT THE IGNITION SYSTEM AND PROHIBITS RE-STARTING THE VEHICLE. A 'PASS CODE' LIGHT APPEARS ON THE DASHBOARD. IN ONE INSTANCE, THE ANTI-THEFT CIRCUITRY CUT OUT WHILE THE VEHICLE WAS IN MOTION AND COULD NOT BE RE-STARTED. THE VEHICLE COULD BE STEERED (NO POWER STEERING) AND COASTED OFF THE ROADWAY (NO POWER BRAKES).