Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,107 complaints for PONTIAC
Incident date: Oct 16, 2023
Computer reads CC2200-49. ABS internal electronic failure. Brake,ABS,traction control lights came on and electric trailer brakes and cruise control deactivated while pulling 5000# camper putting my family in danger. Dealer and Ram Care have been of no assistance locating new part. Part has been under engineering review for 2 years and is unavailable from Mopar.
Incident date: Oct 16, 2023
I bought my G6 in 2022. After about a year of having it, issues started happening. Everything was fine up until my passenger side airbag warning appeared on my radio screen and it won't go off. Could be a serious issue with the airbag. Maybe around the end of 2023 I started having problems with my power steering. I could drive down the road and all of a sudden my steering wheel would lock up. I co... Read more
Incident date: Apr 1, 2005
Water pump failed causing coolant leaked into engine causing major engine damage
Incident date: Apr 1, 2005
Check engine light came on, took to mechanic. Diagnostics showed pistons performing at half of the required psi. Engine replacement required at a cost of nearly $9,000. The vehicle only has 74k miles.
Incident date: Jul 1, 2024
upon applying brake pedal at low speeds the brake is hard to depress and "choppy" in reacting. this seems same as N192268490 Increased Brake Pedal Effort yet the gmc denali is not apparently in the recall. This has happened on several occassions.
Incident date: Dec 21, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds and accelerating from being idle, the vehicle aggressively started jerking and the vehicle lost motive power. The contact coasted to a safe place and waited before attempting to restart the vehicle to continue driving. The vehicle occasionally restarted immediately, and other times took a long time... Read more
Incident date: Dec 21, 2024
Back hatchback glass spontaneously shattered. Nobody was in the vehicle and it was in the garage. So- nobody was hurt; however, this may not have been the case had we been riding down the highway. From my research this is not the first time this has happened with this model vehicle. I plan to contact Honda today, if that is possible. I have pictures that show it could not have been hit by an ... Read more
Incident date: Dec 21, 2024
Recall history for my car says that the recall has been taken care of for the power steering, but the car has power steering issues very badly
Incident date: Dec 21, 2024
The stop go feature is not working correctly, when it does cut off at a light after releasing the brake to move forward it takes 3-5 seconds to start. when the cars behind me see that i release the brake they assume im going to move which doesnt happen at first. some occasions the stop n go just doesnt work at all.
Incident date: Dec 21, 2024
The stop go feature is not working correctly, when it does cut off at a light after releasing the brake to move forward it takes 3-5 seconds to start. when the cars behind me see that i release the brake they assume im going to move which doesnt happen at first. some occasions the stop n go just doesnt work at all.
Incident date: Dec 21, 2024
On kelly blue book, my 2006 pontiac g6 has a recall for power steering which is the number 1 recall for the exact make and model in other people’s cars, but the recall is not showing on the nhtsa. power steering does not work and the steering wheel shakes a lot. i just bought the car in late december
Incident date: Mar 19, 2025
The contact owns a 2018 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, a slushing noise was present coming from inside the driver’s side dashboard location. The vehicle was taken to the local dealer, who diagnosed that coolant was present inside the engine cylinders. The contact was informed that the engine neede... Read more
Incident date: Nov 23, 2024
The contact owns a 2022 Jeep Wrangler. The contact stated that the vehicle had experienced the Death Wobble while driving on two occasions. The contact also stated that the vehicle was difficult to start and would start after being jump-started. Additionally, the contact stated that there was an abnormal burning plastic odor coming from the clutch intermittently while driving and shifting into gea... Read more
Incident date: Nov 23, 2024
The contact owns a 2022 Jeep Wrangler. The contact stated that the vehicle had experienced the Death Wobble while driving on two occasions. The contact also stated that the vehicle was difficult to start and would start after being jump-started. Additionally, the contact stated that there was an abnormal burning plastic odor coming from the clutch intermittently while driving and shifting into gea... Read more
Incident date: Nov 23, 2024
Product Safety Alert: Mar 19, 2025 Stop using the following item because of a potential safety issue. Visit the public recall notice for more guidance. Evenflo GoTime LX Booster Car Seat (Chardon Black) Important safety information We write to notify you of a potential safety concern with a product that you purchased on Amazon.com. Please review the Recalls and Product Safety Alerts page for fur... Read more
Incident date: Mar 9, 2025
There was an issue with excessive oil consumption. In as little time as I have owned this vehicle I have had to top my oil off between oil changes because my low oil light had came on. I then, over the winter got a check engine light, it threw code P24D6 which pertained to the oil leak and/or seperating. I then noticed that on my driveway, I have some oil from my car. I paid a mechanic $200 to... Read more
Incident date: Jan 15, 2025
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Jan 15, 2025
Steering and steering wheel shakey and the power steering randomly goes out.
Incident date: Mar 3, 2025
I believe the GM 13.4 infotainment system, particularly the navigation system and the radio control exhibit a very bad driver distraction that could lead to wrecks. Specifically with much more traffic now a vast majority of people traveling beyond places they are familiar with rely on the bigger screens on new vehicles so they get a clearer picture of turns ahead. I have experienced multiple occas... Read more
Incident date: Mar 2, 2025
It is the death wobble. I took the car in once. My cars started violently shaking when I would hit 58 Miles per hour and curve to the left, or the right and shakes so uncontrollably that I would have to tap the brakes but not too hard. Is I did not want to go off the road period there were cars that were behind me. That would shoot off to every direction trying to get around me. And yes, of course... Read more
Incident date: Feb 15, 2023
Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assi... Read more
Incident date: Feb 15, 2023
Was driving and a tick was present then over heated sat on side of road until cooled down added coolant drove home . The next day car was drivable. Drove to school and car was sounding funny so took it to a repair shop and they told me the particular engine in the vehicle has a fuel efficient component where it shuts down the cylinders on the freeway, and the lifters are supposed to open, but our ... Read more
Incident date: Feb 15, 2023
My Transmission failed on me driving on the highway.
PONTIAC
GRAND PRIX
(2005) — POWER TRAIN
Feb 13, 2025
Incident date: Aug 15, 2019
The “add engine oil” light kept coming on and I initially thought it was because they forgot to reset it after my oil change because my car wasn’t reading it was due for one. I came to find out that my car is likely burning excess oil, according to the dealership, since all of the oil was gone. GM says that it’s normal to burn oil and as long as it’s up to 2 quarts between oil changes ... Read more
Incident date: Jan 18, 2025
Yo me desplazaba en mi vehiculo una FAV4 2024, cuando impacte con una malta de palma, chocando mi vehiculo de frente, lo cual las bolsa de aire no abrieron y choque contra el guía porque el cinturón de seguridad tampoco respondio lo cual me ocasionó lecciones de en la cara y la lengua
Crash
1 injured
Incident date: Feb 11, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, t... Read more
Incident date: Feb 11, 2025
In 2017, I purchased my vehicle brand new from Honda of Union City. A few years later there was a fuel pump recall on my car. I made numerous attempts, phone calls and visits to 3 known honda dealers in Atlanta, GA. I kept getting the runaround, no parts or always something to avoid fixing my car. I called months ago to ask why I never received a letter from honda about the recall and the parts. ... Read more
Incident date: Feb 3, 2025
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed th... Read more
Incident date: Feb 3, 2025
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed th... Read more
Incident date: Feb 3, 2025
When driving I can’t steer correctly steering wheel goes stiff where I can’t turn the electric powering light comes on
Incident date: Oct 8, 2023
Tire size LT225/75R16. Tires are OEM on 2021 Ram Promaster 3500 - Purchased New in February 2022. Vehicle has 24,500 miles and tires are regularly rotated. Presure check of tires showed tires were at proper inflation for vehicle. TPMS did not issue a warning, because tire never lost pressure. On February 6, 2024 when driving southbound by mile marker 250 on Interstate 75 in Florida, the steering ... Read more
Incident date: Nov 30, 2020
The check engine light illuminated, I took the car to the dealer I bought. They said the cylinder head on the engine needs to be replaced, when I check the internet it seems it is a known issue for Mercedes X253 but there is not a recall program. I bought the car from the dealer, and put on 5k miles in a year.
Incident date: Mar 11, 2024
2016 Chevrolet Trax experienced turbocharger failure in June 2024. Initial minor acceleration inconsistencies progressed to dangerous turbulence and power loss during acceleration at both high and low speeds, with check engine light temporarily illuminating. Initial Firestone diagnostic (June 7) documented 'TURBULENCE AS ACCELERATES - CEL BLINKED.' After diagnosis, completed repair June 11. Search... Read more
Incident date: Jan 31, 2025
Welds have broken loose from exhaust creating a hole and loud noise & strong exhaust smell
Incident date: Jan 31, 2025
I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior t... Read more
Incident date: Jan 15, 2025
Had to have the PTU replaced in May of 2023 due to the sv 4wd light that came on. Now fast forward to January of 2025 I needed to replace the rear differential. Also new tires once again! Correlation? Who knows. I keep hearing from dealerships I’ve dealt with this is a common issue for the 2019 Jeep Cherokees. I’m hoping enough customers put in complaints so we can get compensated. It makes... Read more
Incident date: Jan 20, 2025
When I take sharp turns the passenger side has a loud clicking sound. It's concerning after less than 600 miles there is a loud clicking sound.
Incident date: Jan 20, 2025
Lost acceleration while driving on the freeway and car started shaking with Check Engine light on. Took the car to the dealer for diagnostic and was informed that #4 injector failed causing the engine to misfire. This was the 3rd fuel injector failing in 5 months. Per my service advisor, Hyundai released an updated TSB (25-FL-001H) in January 2025 with a 4 new fuel injector replacement kit. Unf... Read more
Incident date: Dec 1, 2024
Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.
Incident date: Jan 6, 2025
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Jan 6, 2025
The contact owns a 2017 Honda Pilot. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the accelerator pedal was depressed, the vehicle lost motive power. The contact stated that the failure occurred while on a four-lane highway. The contact stated that later, several un... Read more
Incident date: Dec 15, 2024
"check turn signal error". This message pops up at random times. When this error does pop up, the rear turn signal ceases to operate until the error message clears itself. Dealership "cannot duplicate". I have photographed the warning many times. Hyundai corporate is of no help. Check LED headlamp error issue as well.
Incident date: Dec 15, 2024
"check turn signal error". This message pops up at random times. When this error does pop up, the rear turn signal ceases to operate until the error message clears itself. Dealership "cannot duplicate". I have photographed the warning many times. Hyundai corporate is of no help. Check LED headlamp error issue as well.
Incident date: Dec 25, 2024
When traveling down a steep incline the front driver and passenger side airbags went off. There was no collision with anything, also there's no damage to the car aside from the airbags themselves.
Incident date: Oct 29, 2024
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the speedometer dropped to zero, and the ABS, traction control, and parking brake warning lights illuminated. Additionally, the doors failed to lock, and the brake lights remained illuminated after the vehicle was turned off. The contact needed to manually lock and unlock the doors using the fob key. T... Read more
Incident date: Dec 14, 2024
Often, when I drive on highways, I find that the blind spot indicator turns on when there are no cars around. It creates unnecessary panic and confusion during long road trips, increasing driver's stress and anxiety.
Incident date: Nov 28, 2024
While I'm driving collision sensors activate with no reason and when they activate sometimes stops abruptly and locks it's self; doesn't allow me to go back or forward.
Incident date: Nov 28, 2024
While I'm driving collision sensors activate with no reason and when they activate sometimes stops abruptly and locks it's self; doesn't allow me to go back or forward.
Incident date: Nov 26, 2024
the white paint is peeling off