Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 39,131 complaints for PONTIAC
Incident date: Oct 8, 2025
While operating the vehicle, multiple driver-assist warning indicators illuminated on the dashboard, including LKAS (Lane Keeping Assist System), ACC (Adaptive Cruise Control), and CMBS (Collision Mitigation Braking System). The systems either disengaged or functioned erratically during normal driving conditions. At times, the vehicle failed to maintain lane position, abruptly disengaged adaptive ... Read more
Incident date: Oct 8, 2025
While operating the vehicle, multiple driver-assist warning indicators illuminated on the dashboard, including LKAS (Lane Keeping Assist System), ACC (Adaptive Cruise Control), and CMBS (Collision Mitigation Braking System). The systems either disengaged or functioned erratically during normal driving conditions. At times, the vehicle failed to maintain lane position, abruptly disengaged adaptive ... Read more
Incident date: Oct 8, 2025
While operating the vehicle, multiple driver-assist warning indicators illuminated on the dashboard, including LKAS (Lane Keeping Assist System), ACC (Adaptive Cruise Control), and CMBS (Collision Mitigation Braking System). The systems either disengaged or functioned erratically during normal driving conditions. At times, the vehicle failed to maintain lane position, abruptly disengaged adaptive ... Read more
PONTIAC
GRAND PRIX
(2002) - EXTERIOR LIGHTING
Oct 9, 2025
Incident date: Oct 9, 2025
My car has a problem whith the break lamps, the sockets that hold the bulbs are melting and they have deformed making it hard to replace the fused bulbs. Also the brake light stay on even after the engine is off draining the Battery and causing a short circuit.
Incident date: Sep 9, 2025
The contact owned a 2021 Land Rover Defender. The contact stated that after refueling the vehicle, the contact noticed a fuel odor while driving. The contact continued driving; however, the fuel odor had grown stronger. The contact arrived at the residence and inspected the vehicle, and became aware that the main fuel line had fractured, causing fuel to leak onto the engine. The dealer was informe... Read more
PONTIAC
GRAND PRIX
(2008) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Oct 2, 2025
Incident date: Sep 18, 2025
Multipurpose camera stopped working in normal conditions. Dealership says the camera is faulty. Several safety functions such as lane keep assist, collision mitigation, adaptive cruise control no longer work.
Incident date: Aug 16, 2025
A warning light will randomly light up indicating a problem with the airbag or airbag sensor in my front passenger seat. I have had it looked at by multiple Subaru dealerships and shops and have had various quotes in the thousands of dollars to repair it. The technicians have told me that the sensor likely has an issue because of potential spillage on the seat that would seep into the sensor and c... Read more
Incident date: Sep 5, 2025
The contact owns a 2017 Acura MDX. The contact stated that while driving 70 MPH on an interstate, the engine made an abnormal knocking sound, and the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart, but the vehicle failed to exceed 40 MPH, and the engine continued to make an abnorm... Read more
Incident date: Sep 9, 2025
Make extreme high fan noise during and after super fast charging sessions (Electrify America), overheating issues, unlike all other Evs that do not. Constant clunking sound during and after departing from sessions. Periodic banging sound when parked. Sounds can be observed inside and outside of vehicle. Signs of defect and overheating, safety concerns not addressed by purchasing dealer and manufac... Read more
Incident date: Sep 9, 2025
Glare on the windshield from the reflected dash can be quite profound on sunny days. At times, when the sun is at a particular angle during late afternoon, the glare makes driving in congested city traffic very difficult due to a nearly opaque view through the glass. A perfect image of the dash blocks the driver's view of near objects, especially people walking on front of the vehicle.
Incident date: Jul 10, 2025
While driving my vehicle broke down in the middle of the road and locked up the engine because of the etorque generator. I was blocking traffic and had to be assisted by police and then towed. This is the second time this component has failed in 14 months. Both times leaving me stranded. I am now being told it could be weeks or months before the dealer can get my part. The etorque also ca... Read more
Incident date: Jul 10, 2025
When it’s hot outside I get a warning about the starting system then all the electronics shut off including all dash, radio, and exterior lights
Incident date: Nov 13, 2024
On [XXX] as I was driving out my garage my car started to drive with hesitation. As I turn the corner from home my car started to shake vigorously so I turned into the alley which leads back to my home the check engine light came on. I was able to drive into the garage. So I went to a mechanic who has serviced all my previous cars and he showed me that the car is burning too much oil that was eff... Read more
Incident date: Nov 13, 2024
The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 20-30 MPH, the transmission started slipper while shifting out of 2nd gear with the message "Transmission Overheating" and the check engine warning light was illuminated. The vehicle was taken to a local Auto Zone and a diagnostic scanner retrieved DTC: P090C and P207A. The local dealer was contacted; however, ... Read more
Incident date: Aug 7, 2025
I have a coolant leak with my EGR cooler. The part is on back order for 90 days. Clearly the EGR cooler is being replaced on these cars on a regular so there must be a defect if I can’t get my vehicle fixed for 90 days or more
Incident date: Aug 4, 2021
I keep getting the p0101 code for the MAF sensor and I’ve replaced it 2 times with OEM ones and I still get that code later on. I’ve cleaned the throttle body and replaced the air filter with an OEM one and that light with also the “wet road” and “forward collision” light keep popping up. Stalling has also occurred multiple times while in park or at a stop light and rough idle when eve... Read more
Incident date: Aug 4, 2021
I keep getting the p0101 code for the MAF sensor and I’ve replaced it 2 times with OEM ones and I still get that code later on. I’ve cleaned the throttle body and replaced the air filter with an OEM one and that light with also the “wet road” and “forward collision” light keep popping up. Stalling has also occurred multiple times while in park or at a stop light and rough idle when eve... Read more
Incident date: Aug 4, 2021
I keep getting the p0101 code for the MAF sensor and I’ve replaced it 2 times with OEM ones and I still get that code later on. I’ve cleaned the throttle body and replaced the air filter with an OEM one and that light with also the “wet road” and “forward collision” light keep popping up. Stalling has also occurred multiple times while in park or at a stop light and rough idle when eve... Read more
Incident date: Jun 15, 2025
The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,
Incident date: Jun 17, 2025
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: May 27, 2025
I am writing to formally report a series of serious structural concerns we are experiencing with our Grand Design Momentum 349M fifth wheel/toy hauler, which appear to be related to excessive frame flex/failure or upper deck instability. These issues began toward the end of last year and have progressively worsened, raising significant safety concerns for our family. The following symptoms have... Read more
Incident date: Oct 16, 2023
Audi mmi keeps turning off even when driving. Wu e I drive it turns off multiple times leaving me with no connection to the car info system.
Incident date: Oct 16, 2023
Computer reads CC2200-49. ABS internal electronic failure. Brake,ABS,traction control lights came on and electric trailer brakes and cruise control deactivated while pulling 5000# camper putting my family in danger. Dealer and Ram Care have been of no assistance locating new part. Part has been under engineering review for 2 years and is unavailable from Mopar.
Incident date: Oct 16, 2023
Computer reads CC2200-49. ABS internal electronic failure. Brake,ABS,traction control lights came on and electric trailer brakes and cruise control deactivated while pulling 5000# camper putting my family in danger. Dealer and Ram Care have been of no assistance locating new part. Part has been under engineering review for 2 years and is unavailable from Mopar.
Incident date: Apr 1, 2005
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these i... Read more
Incident date: Apr 1, 2005
Water pump failed causing coolant leaked into engine causing major engine damage
Incident date: Jul 1, 2024
ICCU failed while driving. Causing the car to dangerously decelerate with little to no warning. The car then bricked itself on the side of the road. Diagnoses is a failed ICCU. This failure was insanely dangerous as the car lost all power and would not accelerate.
Incident date: Dec 21, 2024
On occasion, engine fails to restart on its own from a complete stop at a traffic light or road intersection when the Auto Idle Stop function is engaged. Engine and electronics in vehicle completely shut off, requiring the driver to put the vehicle in park and turn the car on again by pressing the Start button.
Incident date: Dec 21, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds and accelerating from being idle, the vehicle aggressively started jerking and the vehicle lost motive power. The contact coasted to a safe place and waited before attempting to restart the vehicle to continue driving. The vehicle occasionally restarted immediately, and other times took a long time... Read more
Incident date: Dec 21, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds and accelerating from being idle, the vehicle aggressively started jerking and the vehicle lost motive power. The contact coasted to a safe place and waited before attempting to restart the vehicle to continue driving. The vehicle occasionally restarted immediately, and other times took a long time... Read more
Incident date: Dec 21, 2024
The panoramic sun roof opens but will not close. it takes 6-12 attempts to get it to close, it will move to where its an inch away from closing then reopen. Kia has recalls for this make and year but says my car is not affected. attempting to get it to close is very distracting and frustrating taking focus away from driving.
Incident date: Dec 21, 2024
The stop go feature is not working correctly, when it does cut off at a light after releasing the brake to move forward it takes 3-5 seconds to start. when the cars behind me see that i release the brake they assume im going to move which doesnt happen at first. some occasions the stop n go just doesnt work at all.
Incident date: Dec 21, 2024
The stop go feature is not working correctly, when it does cut off at a light after releasing the brake to move forward it takes 3-5 seconds to start. when the cars behind me see that i release the brake they assume im going to move which doesnt happen at first. some occasions the stop n go just doesnt work at all.
Incident date: Mar 19, 2025
The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed on the highway, the Forward Collision Avoidance feature indicated that there were pedestrians ahead on the road, but there were no pedestrians on the road. The contact stated that later, while pedestrians were present, the Forward Collision Avoidance feature failed to operate as designed. The vehicl... Read more
Incident date: Nov 23, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the service warning light illuminated. The vehicle was able to restart. The contact also stated that while attempting to park the vehicle, the transmission unexpectedly downshifted with the transmission warning light illuminated. The contact received notifica... Read more
Incident date: Nov 23, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the service warning light illuminated. The vehicle was able to restart. The contact also stated that while attempting to park the vehicle, the transmission unexpectedly downshifted with the transmission warning light illuminated. The contact received notifica... Read more
Incident date: Nov 23, 2024
The contact owns a 2022 Jeep Wrangler. The contact stated that the vehicle had experienced the Death Wobble while driving on two occasions. The contact also stated that the vehicle was difficult to start and would start after being jump-started. Additionally, the contact stated that there was an abnormal burning plastic odor coming from the clutch intermittently while driving and shifting into gea... Read more
Incident date: Mar 9, 2025
On August 10, 2022 the truck was presented to the dealership because the ABS system was failing. This was prior to the recall C4B/NHTSA 24V-896. I paid to have the system repaired. A recall was issued AFTER that date. I submitted a claim and was paid for my expenses by FCA. On March 3, 2025 the system notification system flashed warning the the ABS system was failing. I immediately took the truck... Read more
Incident date: Jan 15, 2025
The contact owns a 2022 Tesla Model Y. The contact stated that while at a stop, the brake pedal was depressed when suddenly the steering wheel seized to function, and the vehicle started to move forward independently, causing the driver to veer to the right to avoid crashing into a home garage. The contact attempted to get back into the street however, the vehicle kept moving forward independently... Read more
Crash
Incident date: Jan 15, 2025
Top pillar on car came off and almost hit vehicle. Ford really did a bad job with the graphics of this vehicle. Just like the pillars on the front of the car now this.
Incident date: Jan 15, 2025
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Mar 3, 2025
My car has experience Phantom braking 3 times. The automated braking system unexpectedly activated while I was driving out of my driveway and on to the street. There were no cars on the road when it happened. Another time it happened while I was backing out of my garage. It unexpectedly slammed the brakes. It is very scary when it happens because the body ricochets and it startles you and the car ... Read more
Incident date: Mar 2, 2025
It is the death wobble. I took the car in once. My cars started violently shaking when I would hit 58 Miles per hour and curve to the left, or the right and shakes so uncontrollably that I would have to tap the brakes but not too hard. Is I did not want to go off the road period there were cars that were behind me. That would shoot off to every direction trying to get around me. And yes, of course... Read more
Incident date: Feb 15, 2023
Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assi... Read more
Incident date: Feb 15, 2023
Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assi... Read more
Incident date: Feb 15, 2023
Ever since we bought the car in mid-2023, we have been getting "Front camera fault" and "Pre-Collision Assist not available" error messages, at first intermittent and now constant. The errors pop up every time we turn on the car, and sometimes while driving as well, which is distracting and annoying. In addition, the cruise control doesn't work at all, and these front camera and pre-collision assi... Read more
PONTIAC
GRAND PRIX
(2005) - VISIBILITY/WIPER
Feb 13, 2025
Incident date: Aug 15, 2019
Wipers are in the office position, but suddenly go up and down 2 inches, while off, and won't turn on. It snowed the day before, but wasn't while I was driving. Also, my hood is peeling. I have white paint.
Incident date: Jan 18, 2025
The contact owns a 2017 Kia Sorento. The contact stated that while operating the vehicle, the front and rear exterior lights shut off unexpectedly. The contact turned off the light switch and then back on and the failure was fixed. Additionally, the vehicle had experienced excessive oil consumption, and engine oil was added shortly after having an oil change performed. The vehicle also experienced... Read more